Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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B Belton, TX

1. Hold times are absolutely intolerable. I've spent 3 hours getting to the person I need, but 90 minutes is average. The online portal is useless for most things. 2. The contractors hired seem to be the worst of the worst. They have "F" rankings with Better Business Bureau and average one star reviews online. 3. Timeliness is dreadful. An issue from 7 months ago is still outstanding. 2-10 has caused me more stress and more damage to my home than anything.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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S Taylor Smyrna, TN

Takes too long to get the repair..Called 5/2 for service.. Air unit was not installed until 5/28.. Service contractor was very good .. 2.10 Customer Service horrible.. on hold over 4 hours.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi S Taylor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Beth Dayton, OH

Customer service was responsive and they answered the phone. Once my AC was not blowing cold and they got everything cleaned and serviced and now it's good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Beth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Venita Tucson, AZ

When I call them they call back right away. I have to pay the deductible fee everytime someone comes out, even if it is for the same thing each time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Venita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Freda Winnabow, NC

Two to ten sent repairmen to my house. When they didn't do it correctly I called them back and they sent the same people and they fixed the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Freda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Scarlett Charlotte, NC

Lots of delays. I've been waiting for a dishwasher replacement for months becuase there is a backlog of repairs. Not ideal. Hold times are long, but worht it once you get through.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scarlett, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Angelia Douglasville, GA

My air conditioner wasn't working so I called. They sent out a very good technician and it was a really good experience and he fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Angelia, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Raymond Montgomery, AL

A few weeks ago I had a contractor out here to replace the AC unit that went out. The replacement then also went out and they didn't want to replace it again because they said they're not responsible for it. But that's why I pay them, to replace things or to fix them when they break.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Raymond, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Eliacim Bryant, AR

Everything I needed they supplied it at the moment. They worked in a very timely manner to repair the switch for my garbage disposal.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eliacim, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Melinda tully Jacksonville, FL

Repairs been very easy to obtain. They have used contractors familiar with my needs and complex complicated cooling systems

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melinda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Nicole Gibsonville, NC

2-10 is not good at all. You can't get through to customer service on the phone, you have to wait long periods of time. Nobody really communicates either. The service is not good quality. It is not a good value. They do as little as possible. There was a problem with my hose and I had to take two days off of work. They didn't fix it that day so I had to take another day off work. I just don't feel like they really care.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kilo Braselton, GA

Very dependable, professional and knowledgeable. They have answered all my calls and fixed all my products . Awesome company

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kilo, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Curtis and Jennifer Webster Monroe, MI

Called on separate occasions - once for our furnace and another time for the either three stove or a/c unit. Waited more than 2 weeks to hear back about the furnace (that was recommended to be replaced) before just figuring out a way to keep it running. Never heard back on other calls either. You have no problem taking our money but refuse to provide service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis and Jennifer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 30th, 2022

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Jerry Simon Jr Evansville, IN

No issues. I've only had to use the warranty once for my refrigerator. They came out and diagnosed the issue quickly and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Richard Dunham Marietta, GA

On a few claim items, the items were rejected out of hand, and forced me to follow-up to understand why, or force the issue to have the items included and corrected.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Brenda

I'm just hoping they keep up the good customer service and keep up the job and keep customers happy. When I used my warranty for my air conditioner, they were there. I got a new air condition unit. I trust 2-10, they do what they are supposed to do.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Denise Columbia, SC

I wasn't getting water from the house so I called to put a claim for it with the warranty people and they came out and fixed it in the same day.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Anonymous Nashville, TN

Very responsive. I called and submitted the claim and they got back with me and all I had to pay was my service fee as promised.

1 year ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Barbara Kingsford Kitty Hawk, NC

The portal is not easy to use unless you have the simplest service request and have all the product code numbers. Still haven't figured out how to cancel a service request despite speaking to two different people.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Sandra ortegon Buda, TX

Horrible experience with trying to get reimbursed. I moved in 2 years ago and purchased the warranty the builder put in place. Our ac went out Saturday memorial weekend. My husband is I'll and we needed the ac. We called your company Saturday and no answer. You can't ever get a live person anyway. We had to get it fixed so we called the company that the builder said to call for warranty of the ac. We paid out of pocket 1658. I've been try to explain to a supervisor but can't get anyone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 17th, 2022

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Charles Leland, NC

It was easy to use their website and I got a quick response. I am highly satisfied with my initial experience using the warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Ozie Conyers, GA

I would recommend it to friends and family. I have been very satisfied with the people coming to fix problems that I have had.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ozie, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Newport News, VA

My experience with 2-10 has been positive. They're very responsive and I will recommend them to others. They have always been very good with me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Kisha Edgewood, MD

So I recently used my warranty for a plumbing issue that I was having. I'm not really a fan of the online prospect, I would rather talk to somebody and I wasn't a fan of how long it took for them to get someone out to me.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Joseph

They direct your point and they answer the questions properly. They are very knowledgeable and they give me a good experience. I needed to use my warranty for my A/C unit and I did a claim with 2-10 and they got in touch with the repair service and they were very prompt. No problem, they took care of it. Very trustworthy.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Deborah Middleburg, FL

We had an air conditioning problem last week and we put in a repair request. They sent somebody out, he fixed one issue that we're having but he didn't fix the other one. We've called 2-10 and I've gone on their website and escalated the repair request and nothing's happened for three days, we haven't heard back from them. It's terrible, I would say it is a waste of money.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 17th, 2022

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Katie McLoughlin Atlanta, GA

I paid for a service request, $100 check, the service provider told me they couldn't fix it. Called and scheduled a new service provider and had to pay the $100 deductible again for the same service request

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Robyn Rex, GA

My AC unit went out due to a power outage. Any time I call to speak to someone I'm not on hold for a very long time and they answer my questions.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robyn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Donald Vail, AZ

They were pretty good they answered all my questions and they did a great job. Great experience will renew the contract when it's up.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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R Wilmington, NC

I needed to place an electrical panel on my dishwasher and it took them like two months to get me the replacement part. The repairs they do are good, but the process just takes too long.

1 year ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Noah Ashtabula, OH

They make sure your taken care of. I had electrical shortage and they came out they fixed the problem and installed the socket.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Noah, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Phil Marana, AZ

I would like more options when I bring up my warranty. Our washer and refrigerator went out. The website is fantastic and very convenient, but calling a person is not very convenient.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Phil, we appreciate your feedback. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Christopher Vail, AZ

It took us five hours to get through to customer service and we got different information from everybody we talked to. When they came out for our stove they told us they couldn't fix other it because it was cosmetic damage. The whole thing was just really complete shit show. Another time they came out to fix our fridge. There were two problems, the pump and the ice maker. They only fixed the pump because they said the ice maker was not necessary.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 9th, 2022

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Sterling McGlown Columbia, SC

They are very helpful when I need. They give good customer service all the time. The check -up on the customer all the time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Sterling, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Tynes Texarkana, AR

Our experience with 2-10 warranty has been excellent and we love feeling secure in knowing we have our warranty in place in case of emergencies.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tynes, we're glad to hear your experience has gone well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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M Houston, TX

The quality of matched vendors is poor. Initiating claims can be better more options in case you are experiencing a quick repair.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi M, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Broderick Alonzo Hill Richmond, VA

Because the company they choose are always on time and the tech they choose is always friendly and they get the repairs done thank you so much.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Broderick, you're welcome! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Humphreys Shawn Loganville, GA

Excellent service and customer service Have used the service twice and beyond happy with both companies used for our repairs

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Humphreys, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Tamara Allen Sacramento, CA

I called Friday regarding a leak n Monday assigned a plumber n never received a call , then assigned another plumber who happened to be too busy n he indicated someone else would call by that time my basement had flooded some I hired my own plumber and a desperate company to clean up a mess that should not have happened . Due to 2-10 not having reputable plumbers , it became to late to not have damage . some

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tamara, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Emily Beamis Omaha, NE

The first claim was not resolved in a timely fashion. I sent an email abbey it it but no one responded. The second claim was handled in a quicker manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Emily, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Cathy MacQueen Ocean Isle Beach, NC

when I call with questions, I get clear and expert advice. The service calls - great experience with the techs you sent. Peace of mind.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cathy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Jacob Kennesaw, GA

Every single time that I have an issue, it's like pulling teeth to try and get something fixed. I have had two issues, the water heater wasn't covered, even though I purchased the luxury package, and the other issue I had to pay twice to get them paid out. I have yet to receive a refund for either, though I was told I'd have it in ten days three weeks ago.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jacob, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Darrell Lebanon, TN

The folks have always worked with me to help me out. I had a problem with the water heater and I went online and put in a claim and it was handled.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Darrell, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Adam Wilmington, NC

Everything was great. Recently my AC went out and there was a technician that came and diagnosed it and fixed it within a week.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Sylvia Saint Louis, MO

As soon as you need something they send somebody out. I just used 2-10 for when my sink was clogged and they sent a plumber out to unclog it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hey Sylvia, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Ellen Dosick Carlsbad, CA

They are great! Very quick response, very competent repair people, the website is easy to use, and we never have to worry about older appliances.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellen, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022

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Marcelo A Diaz Bustamante Ellicott City, MD

Easy online claims and super fast. I could not figure it out at first and gave the call and the rep walked me through the whole process.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Marcelo, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Clifton Williams Gwynn Oak, MD

I have not had any problems with 2-10 paying claims, however, they really need to improve their process for vetting contractors. Some of these companies have horrible BBB ratings and reviews.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Clifton, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Allyson Phoenix, AZ

I needed to use it a couple of weeks ago and I'm unable to get on the website and get registered, they kept switching me around and after being on wait for hours and hours no one could figure it out. Vendor quality is safe.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Allyson, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Karyn C Omaha, NE

210 is the best Warrenty company out there. They are a no hassle company that listens and gets the problem fixed for a fair price.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karyn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022