Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Martha L Alvarez Tucson, AZ

Sent out a plumbing company that opened up my drain for 3 weeks and wouldn't cover the hydro- jetting, so here I am with a clogged drain. Furthermore, same company set my toilet back and screws are sticking up so high, cap won't stay on. The bathtub drain plug doesn't plug and the worker couldn't fix it and dropped the seal. This will lead to moisture getting back and can create mold. I'm not a Happy Camper period!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martha, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 26th, 2022

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Dan Dykstra Matthews, NC

Home warranties in general are useless, and your company is no exception -- we've had several warranties over the years from a couple different companies, and in EVERY case where we've scheduled a service request, they claim it's not covered AFTER they show up. I've called in over a half-dozen service requests over the years and NOT ONCE have they fixed anything. And yet, I still get charged $75-100 for every visit. And then I have to pay to have the problem addressed anyway. In the future, I'm not going to bother...I'll just fix it myself. At least I'll save the $100 service fee.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, we're sorry to hear how you feel about your experience. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Apr. 26th, 2022

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Frank Cessner Marble Falls, TX

Denied to replace hot water cartridge on kitchen sink last month. Such an easy job for a competent plumber. Got my own plumber, piece of cake. So disappointed with 2-10. Am still waiting for $100 service fee refund Bill promised that we would receive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Alisa Chambliss Covington, LA

I am disappointed that you would not cover my refrigerator. I paid a substantial down payment and monthly payments. I feel that I am paying more than I am getting in coverage. I am currently Reconsidering my options.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alisa, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Candace Coleman

Fast service excellent customer service and the price is great. I'm a first time home buyer and have experienced great service. Website is easy to navigate

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Candace, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Daniel Rozhon

In each instance that I've had to call them, through their various contractors, they've been prompt and fixed the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Deryk Petersen

I have had 2 plumbing issues in the last month (one was an emergency) and 2-10 did not have a plumber available in my area which is a very large metropolitan area south of Cincinnati.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deryk, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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W

I'm not getting a good service on the part as people working on my range. On the most part the services been pretty good, other than this one issue with the stove service has been real good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi W, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mark

In December we had the heater went down and we had an oven element that had to be replaced. They're just quick and reliable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Kenneth

I've really had really good support and I've had really bad support and really slow support as well. My microwave caught on fire and we did eventually get replaced, but it took like six weeks.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jennifer

I didn't really have to use customer support, it just went through like email which was fine. It's just really easy to use the website.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Bruce

I used the warranty for a refrigerator, it couldn't be fixed so two to ten got a new one. It would be nice for their service to get a little bit better at getting in contact with me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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sarah

There service is pretty good everytime I've needed them they always on point and they do follow up calls which is a plus

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sarah, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Arlene Williams-Tillman

I hate that you guys only use mom and pop contractors. Almost all the contractors you sent for me was 1 man companies. The majority do not even show up and I have to contact you all to send someone else.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Melanie Wiscount

I called in my claim on 11/10/2021. As of March 1, 2022, my dishwasher was still not fixed. Three of the plumbers who were scheduled for my job did not come to fix my problem. I wonder what the caliber of contractors work for 2-10 Warranty. I live close to Annapolis, MD and 2-10 Warranty has not a one plumber in Annapolis. How strange, since it is the capital of MD.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melanie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Nicole Bell

The coverage is not what I expected. My heater was making noise so you sent a heating company out. There was something loose on the outside of my heater that he gave a quick nudge to and the noise stopped. I had to pay him almost $200 just for that. I am not blaming him because he and his assistant were extremely nice but I do not feel protected by your insurance at all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Marcus Balogun

My first experience with a claim was terrible. I had a technician provided from 210 come to my home and who covered my drain pan hole with tape. I paid $75 for something that would have violated my warranty and insurance policy. Luckily, I called someone from my own resources a master plumber, who stated I could have flooded my whole home because of this action.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marcus, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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John

I'm gonna tell everyone to stay away from it. I would not recommend it to anyone. We purchased a new home and the mother board in the oven went out. And we had difficulty in finding someone to come over to assess it. Guy came up and he said it was not repairable. And I call the number to find out what's really done and the guy told me he is doing this three hundred and seventy five dollars. And it's not repairable item and replace it. It's a double built in oven is almost four thousand dollars to replace.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Edward

I recently had to use my warranty for a leak under my sink and it was resolved in one visit. I always get excellent service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carrie

I've had a couple different experiences and some are very good and one was very bad. I had such a negative experience with one of the customer representatives that takes all the claim information. They were very rude, provided poor customer service and was very impolite. Most of my experiences have been positive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carrie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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James

Our air conditioner was broken and they have someone there within hours and put a new capacitor in the air conditioner. We've been very happy with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your air conditioner got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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John

I had an issue with my refrigerator and the contractor didn't complete the work but they assisted me in getting them call a back up there. They're responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

They tried to help me. It was during the weekend so it was kind of hard to do that. They're very prompt in getting back with you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

They are very responsive and I like that big experience service and the follow up the contacts and the communication is really great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Rose

They take too long before somebody can talk on the phone. I've been having a lot of issues lately. It was affordable, but now it's basically some sixty some dollars a month which is a big difference and is too much.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rose, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Miguel

Costumer support is really hard to get on the phone and everything has to be done through the portal. They're charging prices for these coverage's that they don't follow through with. It would be nice to have a warranty that actually work.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Anonymous

They do anything they can to try to deny any claim. I had a claim where the whole claim itself was only thirteen hundred dollars and they did everything they could to deny and I have no kitchen sink and no bathroom for over a month because they kept playing around and denied claims and everything so why should I even bother having the warranty? I have not had good experiences with them.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel as we pay out 97.5% of all claims placed with us. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sarah

I'm just really disappointed that we've been paying all year and that they're not willing to do what they're obligated to do to fix or replace an appliance that's under warranty. Our refrigerator broke, we had two repairman come out. One couldn't fix it so they sent someone out and then he said that it needed to be replaced and then 2-10 refused to replace the appliance. They have given us tons of different conflicting information and haven't been willing to call us back and not following through with their obligation is within the contract to fix the appliance.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joshua

They're very quick to answer the call if any questions that I have. We had to have our air conditioner unit fix and they they got put out forty eight hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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William

It is almost impossible to schedule a seasonal inspection. It should be absolutely user friendly and media only available when you sign on. They were friendly and helpful, not so easy to contact or easy to use.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carlos Baltimore, MD

They are very responsive. They were very kind to me and contacted me the same day, but sometimes the next week they give me an appointment.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Jose Murrells Inlet, SC

Had a plumbing issue with the garbage disposal in the sink and the repairmen came looking for a reason not to honor the warranty. They fixed it well enough

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jose, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Susan Birmingham, AL

I had an issue with the HVAC and they sent somebody out and they took care of it. Anytime I needed to contact them they have been responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Mackenzie Little Rock, AR

Employees and customer service are really helpful but I've had an issue for over a month and it still hasn't been fixed. I'm currently using my warranty now because my fridge went out and I'm waiting for it to be replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mackenzie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 31st, 2022

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Richard Carolina Beach, NC

2-10 came with the house. I would not used them again. They failed to listen to my issues. The dishwasher went out and they couldn't repair it. They gave me two hundred and sixty five dollars for a machine that costs a thousand dollars.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Andy Beulaville, NC

Customer support has helped me with everything I needed. My microwave quit working and they sent someone. I paid the deductible and they fixed my claim.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andy, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Mark Hayes, VA

We have had it for fifteen years. There were some issues when we needed to fix the water heater trying to get someone to call us back. It was a real hassle. They were able to get someone to replace it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jonathan Birmingham, AL

2-10 was recommended by our realtor. I like the website for putting in claims. They were bale to repair our dishwasher. I enjoy using them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Erin F Marana, AZ

Won't be renewing. Our a/c died in July and they reimbursed less than half what it cost us. Recently we had a plumbing problem due to normal wear, which is supposed to be covered. It wasn't. Now we get to pay $3500 to dig up a sagging pipe. Nope.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erin, we're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 23rd, 2022

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Suzanne Nichols Hot Springs Village, AR

Ive been waiting for 6 weeks to get my dishwasher fixed. The second opinion people are due here tomorrow but I don't know when. Anywhere between 8-5. How ridiculous is that. And I'm not sure they will be able to fix it. Most disappointed in this set ice

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we're sorry to hear how you feel about your recent experience. If you experience any further issues please give us a call and we will be happy to help get it resolved. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 28th, 2022

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jones Chester, VA

They use the cheapest contractors that many times do not show up and if they do they come late. 210 themselves do not provide the best customer service at all times. I did not renew because I deserve better service for my money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jones, we're sorry to hear how you feel and sorry to see you go. If there is anything we can do to repair our reputation with you, please give us a call.

Mar. 28th, 2022

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Vernon Chesapeake, VA

The service they provide is excellent. Our property has been taken care of except once. One of the properties on the portal doe not work right.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vernon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty. If your portal is not working properly, please give us a call and we'll be happy to help get it resolved.

Mar. 23rd, 2022

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Tobiann

Last week my hot water tank was no longer having pressure or hot water and they were very responsive and it was fixed within twenty four hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tobiann, we're glad to hear your hot water tank got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Anonymous

Customer service is very good but it takes a long time for them to answer the phone. That is my only complaint. I once had to wait more than two hours. I was very pleased when they were able to help me with the leak in my shower. It was a very good job.

2 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Tom Armstrong Winnabow, NC

3 1/2 weeks before I got an answer and then no they're not replacing they're only sending the money that would cost to repair it but yet they can't find the parts to repair it

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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William Pittsburgh, PA

It came with the house. It is easy to use the portal. I was able to get a new disposal through 210. So far it has been a positive experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're so glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Giselle Korcz Independence, MO

They are very courteous and always helpful on the phone. And follow thru on their service in an efficient manner! Giselle Korcz

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Giselle, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Elizabeth Canton, OH

After comparing their warranty with other plans, they had the one that suited my needs best. The quality of the vendor they send was excellent. The job was done well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Charles Vandalia, OH

Whatever they told me they can do has worked out fine. My experience has been fine. It has covered what I needed to get done in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experiences have gone well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Samuel Phoenix, AZ

We needed to use it once for hot water and the other time for the dishwasher. They were able to fix the hot water heater but we are still in the process with the dishwasher.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022