Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Alicia Waldorf, MD

Customer support is very professional. I always get solutions to whatever issues I am having. It is not super expensive and they send people out pretty quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Alicia, we’re really glad that you had a positive experience with our services. At 2-10 Home Buyers Warranty, we want everyone to have the kind of experience you had. Thank you for your feedback and continuing business!

Mar. 17th, 2021

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Verified Customer

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Carlos Humble, TX

At the time we purchased it, it was good a option. We had an issue and they solved it. They came one or two days later. I only had to pay sixty dollars.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Carlos, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Verified Customer

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Andrew Bremen, GA

I’m pretty happy with the coverage. They are very responsive and provided accurate information. It takes a little too long but other than that everything has been spot on.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Mar. 18th, 2021

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Alex Pine Lake, GA

The support is okay but the process of getting anything done is obnoxious. I needed some work done on my water heater recently and it took about a month. They are not not helpful but sometimes the contractors they hire just tie their hands and make them do the wrong thing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alex, we’re sorry and embarrassed that you didn’t receive the assistance you expected.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 18th, 2021

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Verified Customer

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Alvid King George, VA

I’m a realtor. I’ve used it several times. Every time I’ve had to use it, I’ve gotten a quick response. The providers are out in a reasonable amount of time though the last time it took about a week and a half.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Alvid, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 18th, 2021

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Donald Springdale, AR

The seller purchased it at first but we were satisfied with it so we bought it for another two years. They are very responsive and quick and that is what is important.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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DayleAnn Koch Grasonville, MD

I have submitted a request to be reimbursed and have not been so for months it wasn’t until I called and initiated defined out why that I found out they were missing one document from the service or who I reached out to contacted received and uploaded to their website and still have not received a check for outside vendors. I also currently have been waiting seven weeks to get my washing machine we have gone through three different companies they’ve sent to us yet no one comes back to finish the work. These are all servicers recommended through them. Customer service is nice when I call but no action is really taken to help me they just reschedule someone else. So overall very disappointed in this warranty and as soon as it’s up I will be going with another company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi DayleAnn, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Bridget Hawk Atlantic Beach, FL

Just after moving in to our brand new home with our new appliances package warranty, bought by the sellers, our brand new Frigidaire dishwasher did not work. The company refused to replace or repair the dishwasher stating that the dishwasher did not work when we moved in and therefore was not covered. When we questioned and brought up the fact that the inspector had ran the dishwasherPrior to us getting closing on the loan we were told that our inspector had no appliance license and could not vouch for it working and because I told them that the dishwasher did not work when we first ran it after moving in and taking ownership of the home they did not honor the warranty for.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bridget, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Beverly Kutner Hoschton, GA

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Beverly Kutner, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 10th, 2021

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Verified Customer

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Anonymous Birmingham, AL

They're very considerate and very professional so I recommend them highly highly highly. I was very satisfied when they helped us fix our air conditioning.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 4th, 2021

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Verified Customer

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Clarissa Mcclung Birmingham, AL

When my furnace went out and they came out and did something to it with a switch. They were very presentable when they came to my house and they gave me the service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Clarissa, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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Verified Customer

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Debi Mccreary Beaumont, CA

They're very efficient and quick about solving issues. My water heater went out and they had it fixed in less than two days. I would recommend anyone to get them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Debi, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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Dolapo Kelley Fletcher, NC

It took three months for them to service my refrigerator. That's bad. I'm disappointed in their service. Their customer service is communicative, but the last two times I requested service, they haven't had a vendor available.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dolapo we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 5th, 2021

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Verified Customer

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Derek Atlanta, GA

I haven't had any issues with 2-10 Home Buyers. I've used them 3 times and they always come in a timely manner and fix exactly what needs to be fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Derek, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Anonymous Wentzville, MO

Our heating went out and after filing the claim didn't hear from them within 48 hours, which is a long time for it to be very cold. They set me up with a subcontractor to fix it and that person called me the next day which was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 8th, 2021

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Verified Customer

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Dennis Brizak Rocky Point, NC

Quick response very easy to use contractor contacted me within 24 hours and made a appointment for the next day they were on time and corrected the problem

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dennis Brizak, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 4th, 2021

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Josie Decatur, GA

Multiple times I’ve paid my hundred dollars to get people out here and half the time they treat me like I am an idiot and they other half the time they don’t fix anything because they found a reason it wasn’t usable for the warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Josie, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 3rd, 2021

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Verified Customer

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Jeff Tucson, AZ

Every step of the process is a good experience. It is quick and efficient. We’ve had a couple of claims and every time they’ve handled it quicker than I thought.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Jeff. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 3rd, 2021

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Verified Customer

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Debra

Prompt service, excellent service companies, professional, great customer service

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hey there Debra, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Rebecca Birmingham, AL

I needed to use the warranty for the air conditioning and I was contacted by the company the same day and they were able to come out the following day and got the repair done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Rebecca. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 3rd, 2021

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Anonymous Indianapolis, IN

It had helped me with the older equipment in the home. They’ve been so responsive to my needs. When my furnace was not working it was fixed quite efficiently.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 3rd, 2021

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Anonymous Virginia Beach, VA

We’ve used it twice and both times we got good solutions. We were happy with the results. When we call within twenty four hours, we get a call from a contractor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Saint Cibolo, TX

The last time I had to used it was on a refrigerator, the ice maker trait and I thought it was covered because I have the supreme package but I was told it wasn't covered because it was a removable the part.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Saint, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 2nd, 2021

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Kaylah Columbus, GA

Somebody was sent to fix my problem as soon as possible. It a great service though I would like them to explain everything that is covered a little better.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Kaylah, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 2nd, 2021

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Alison Loganville, GA

Lately I’ve not had a problem with the service. I’ve been with them for about eighteen years. I just used it for my microwave. The service person was awesome. The contractors they send are excellent.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Alison, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Clavenda Wylie, TX

So far it’s excellent. Customer service was polite and professional. When we had a clog issue, they’re guy was very nice. The contractors have done an excellent job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Clavenda. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Grant Manhattan, KS

Customer support is good at communication and helps quickly. We had to get the furnace repaired because it wasn’t heating at all and the contractor they dispatched did a good work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Grant, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Jennifer Phoenix, AZ

It’s seems to be good coverage and like the have our best interest. It’s been pretty quick and easy getting service. It is done online. They assigned a contractor right away.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Anonymous Roswell, GA

Had a plumbing issue and the person I spoke with was very helpful. the communication was clear and honest. I was connected with a service provider and everything went smooth.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 3rd, 2021

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Jesse Fredericksburg, VA

Historically they have been very good as far as timeliness. The last call to customer service was not very friendly. When I wanted different brand of equipment, I was offered a buyout but I was not notified that I would have to purchase labor from another vendor to have a pump installed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jesse, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Volney Morin Cedar City, UT

The lady I spoke to was very pleasant, so that's wonderful. Everything was good when we started, but before they could send somebody over, they requested a copy of the whole inspection, and that was not disclosed to me at the time I paid the $60 service. Luckily, it all worked out fine, and the guy was out here the next day.

6 years ago

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Robert Stacie Coomer

Fast service. Always there when needed. The price is nice!!

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Robert Stacie Coomer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 17th, 2024

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James Bush

Excellent service and excellent professionalism

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi James Bush, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Susan Shaffer

Ease of making a claim and response time excellent!

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Susan Shaffer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Mazel

Great service ! Timing, cost, and outcomes!

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Mazel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Verified Customer

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Crystal Williams Columbia, SC

2-10 is worth it. It has paid for itself many times. Our ac went out and everything was replaced with little out of pocket cost. The customer service is very helpful and having this home warranty gives us a piece of mind knowing our home is protected.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Williams, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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James Omaha, NE

Fast response and very knowledgeable service technicians

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Kelsey T.L. Lansing, MI

The Supreme Coverage plan by 2-10 Home Buyers Warranty has been a lifesaver for our family. It offers comprehensive protection and peace of mind like no other. From unforeseen repairs to superb customer service, 2-10 has us covered. This plan is worth every penny and has earned a well-deserved five-star rating!

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelsey T.L., we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Michael Lovetro

I had 2–10 warranty included with the purchase price of my new home. I filed a couple claims and they were approved and fulfilled. I didn’t renew the contract when it expired because I went with another company that provided the same coverage with a lower deductible.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael Lovetro, thank you for sharing!

Oct. 18th, 2023

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Lola Gangle Tucson, AZ

I am SO impressed with this company out of Aurora, CO. I had to contact them several times a year ago for furnace issues. They covered the repairs & things were fine. My system was old & I wondered how the AC would work - but even with the next summer (In AZ) there were no problems. Now, this year the furnace again was acting up in January during a cold spell. They replaced the entire HVAC system after only 1 call & 1 visit by the service company they are now using! They really came through for me! They are kind of expensive but so worth it!

4 years ago

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Irina Elcheva Hummelstown, PA

We have 2-10 Home Buyers Warranty (HBW) for about four years since we bought our first house. The water heater broke several months after we moved in, and was replaced by the company quite quickly. The contractor mentioned that the company covered everything, though a part of the problem was not under the warranty. Then our AC system has been broken three times each year and was fixed by the contractor until it could not be fixed anymore. The contractor requested the replacement. We waited for about 3 weeks until the new system was installed. 2-10 is a GOOD company, but it could be better if the speed of service is improved. They do replace broken equipment and they do care for their customers. I wish that company management takes negative reviews seriously and takes steps towards service optimization. Ultimately, the negative reviews will affect 2-10 HBW reputation and profits.

4 years ago

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Haas Khaku Anaheim, CA

This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.

5 years ago

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Donna St Louis, MO

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

5 years ago

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Lonna Blouch Lebanon, PA

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

5 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

5 years ago

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Jason Ramos Hollywood, FL

2-10 always pulls through to help us in a timely manner and takes care of any issues we have

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jason Ramos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 22nd, 2024

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Cathy Fort Mill, SC

2-10 Home Buyers Warranty is reliable and sets your mind at ease.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cathy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

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Mirgill “MR J” Joseph Powder Springs, GA

Fantastic service. Fast response to request. Produced quality service.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mirgill “MR J” Joseph, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Joseph Baker

I liked the service of the contractor BLT and there employees

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph Baker, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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Patricia

The way they handle stuff in a timely manner. Worth every penny.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023