Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Verified Customer

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Riley Tallman

the process is good and really fast. its easy and quick to file a ticket. 2-10 isn't trying to scam me either, I can tell that they actually want to be helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Riley, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Marshall Craig

Absolute garbage experience. I've had a broken oven with an open work order since August of 2021. This is a covered appliance in my plan. The item they have offered to replace it with has been on back order since then. I've asked multiple times to just get a different replacement, but they refuse to allow that and only offer me a cash value that is half the cost to replace the appliance. I've tried escalating the issue, no one ever responds. It's the same story every time you talk to their customer service. They apologize for the inconvenience, but fail to remedy the issue that's been going on for 8 months. I was told the item would be in stock March 22nd of 2022. When I called today (April of 2022) the informed me the item would be out of stock until June. Same BS again. No one is willing to help you. They pass you from department to department and are always apologetic, but apologies don't fix my broken oven. Absolute garbage. I have never hated a company more, not even the cable company. If that doesn't speak volumes, then nothing will.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marshall, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tracy

I like 2-10 because you can go on the website to request service and you can check on the status of your service at any time. Just last week my AC went out. They were here within twenty four hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, we're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Anonymous

I had to use it for my stove. Which was having issues and come to find out that it wasn't covered because of its size apparently so that was a bit frustrating. It is good but there's always room for improvement.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Litricia

I needed to use my warranty about two and a half weeks ago due to my furnace is going out and two weeks without heat my house was at 51 degrees and 2-10 simply just told me that it was nothing that they can do until they determine if they were going to fix the parts on my furnace or order me a new furnace. So it took them about a week to come up with that decision then they put the order in and it took another week for someone to come out to fix it so that was two whole weeks that I went without heat and 2-10 didn't compensate or anything. Their policy does not care about the customers. I am counting the days until I cancel them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Litricia, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tamela

It's a really easy process and everything gets done really quick. My heater went out and within I think two days they had come out and my hater was fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tamela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tabitha

I had to wait a lot. My AC went out and all good. The warranty was excellent, customer service from two ten was okay, but they've always managed to find a company to come out to help us fix our problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tabitha, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Kathleen

I feel like it save me a lot of money because I don't have find a microwave or new fridge and the technicians that have come out have been great for most part.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jeffrey

I had to use it on six vents ceiling vents in the in the bathroom. The company came out and repaired with no problem. The only negative thing is it's hard to get a hold of somebody I have to wait on hold for quite a while.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Joshua

Recently my air conditioner went out and it was repaired. It's too hard to talk to somebody on the phone everything's got to be done through the internet.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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William

Time they I used 2-10 they assigned it out to a repair person properly and the repairs were completed in a timely and complete manner. They were just very good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Eric Gumkowski

Covers most issues but not all things, our furnace wasn't efficient enough to heat the upstairs but it functioned so they wouldn't cover the cost to replace with a higher efficiency.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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N/A

Had a very easy claim that took from November to March to be fixed. I had to call in often and the repair companies that were sent to my home had awful reviews. We had to use 3 separate companies to finally get the job completed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ronnette

My builder recommended them. I am glad I have it. There was an incident and I had to wait a long time to solve the problem. They didn’t work with the home market place. The heater had stopped working and it was 20 degrees. The worker didn’t want to do business with them because they don’t pay so they had to find me someone else.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronnette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Bhaskar

We used the warranty because we had an issue with the dishwasher and the gentleman came and was ready to make the repair. They aren’t able to do multiple appliances in one call.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bhaskar, we're glad to hear your dishwasher got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Amy

When I called to report an issue that I had, right away I had someone reaching out to me within twenty four to forty eight hours. Its a very valuable service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Vincent

They do not communicate properly and tend to not provide the correct steps. Whatever is covered by our warranty so for all the all the company they can help full very been quick easy to schedule things like that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vincent, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debra

Excellent service. About three years ago I had a problem with my AC and the person that they sent me it took them almost a month to fix our unit in summertime, that was only issue that I had.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Brent

Knowledgeable. Easy to use and quick. I had an HVAC system that was not cooling. Scheduled the appointment request online within twenty four hours the technician was out and it was back up and running.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brent, we're glad to hear your HVAC system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Sharon

The thing I love about two ten is that the customer service always is helpful as they possibly can be the reason why give it out four because the time frame in which someone can come out now. Have increased and the amount that dollar amount continues to go up.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Deanna

I find the web page really hard to navigate. And when I would call and they would help me navigate through it. A hot water heater went out. The time frame it took to get it ordered and everything was a little bit long. Everybody I've dealt with two ten been very helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deanna, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Derell

I've always been able to get someone. Recently I had to get my heater replaced, my HVAC system replaced, I called them they couldn't find contractor so they had me find one myself and they reimbursed me.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Derell, we're glad to hear your heater and HVAC system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sylvester

I used my warranty when my stove went out and they sent me the model, serial number and the first message had all the parts and I picked them out on time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sylvester, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debbie

I had to use my home warranty and I had four small gas leaks definitely and they told me that it would be three days before they could get someone out to fix the gas leaks and that was unacceptable to me because I had four gas leaks definitely I do have the gas turned off. It was twenty degrees out I was worried about my pipes freezing, so I had to get approval to have out of network and I got reimbursed a hundred twenty hundred thirty dollars out of a seven hundred dollar cost to fix my pipe so I was very discouraged with two ten home warranty. Because that's not an emergency to them nothing is an emergency does she have home warranty their emergency and my emergency are two different things. Customer service is very poor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joseph

Trustworthy well see because they're supposed to give me back my service fee because of the house that because of the blame lot that was supposed to be because I thought I said you know you can go back and look and listen to the phone call where I'm at several times what's covered in this that was he said was covered so you know there's no question as to what I need to be done and what I was calling about so but yeah I'm gonna give them a also a 2 on that as well

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Darren

They're getting back to me and trying to solve my issues and help me out the times I've requested help. They've been fair and good to me. It was a good purchase overall. I'd recommend them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darren, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Erin Maumelle, AR

Recently had the heating element in my oven replaced. Their self-service tools are awesome, but when you have to call their costumer service their hold time to speak with a person is extremely long.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erin, we're glad to hear your oven got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Robin Fremont, NE

When I first moved into the house I had a air conditioner and heater, but it wasn't replaceable by the warranty because it was preexisting. But then I used it for clogged drains and so far so good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Christina Helena, AL

Last week my water heater went out and they have somebody out here within twenty four hours. I haven't had any issues with them giving me the help that I needed quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Frederick San Antonio, TX

Our hot water tank flooded the garage and we called them at night and they were there in the morning. Got it fixed no problem. Never really have a problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Frederick, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Bill Greer, SC

Overall I am happy. I had a problem with the dishwasher and they dispatched technicians out here and it was resolved so I have happy with the outcome.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Bill, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Tom Sumter, SC

I had a problem with my dishwasher and I called 2-10 they sent someone out, he had ordered some part he came back with the parts replaced the part and my dishwasher works fine. They're always very courteous honestly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Dave

We had a problem with our dryer not working and I submit a claim online and someone came out and was able to come out pretty quickly and, fixed the problem. It's not really easy to get in touch with someone. When submitting a claim online it's pretty easy, but when we need to actually talk to somebody the hold times are pretty poor.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dave, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Kimberly Honea Path, SC

The process is easy. I had a ice maker stop working even though it was not even two years old. They sent a Samsung certified repairman for the Samsung fridge.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Debra Bolivia, NC

We've had people come to check things out that we needed. They provided us with a company when we had some electrical issues. We paid the basic service fee and they took care of it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your electrical issues got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jeremaine Jacksonville, NC

Every time I call them, the person who answers the phone immediately answers my question. They write it down and take all my concerns. They had someone out in less than 48 hours when my HVAC system went down.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremaine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Anonymous Jacksonville, FL

Sometimes it is difficult to use the website. It can take a while. My issue for the air conditioner wasn't covered but I was reimbursed five months later. They were very gracious.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Brad Clarksville, IN

I've had very positive experiences with two ten. Every time I have a problem or a situation with a contractor, they are able to solve it. I had my pluming fixed recently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brad, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jean Click Sugar Land, TX

very convenient to use. no long wait time to hear from provider. have had good providers so far. Could use a discount on my part of the charge simply because of the state of the economy at this time.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Anonymous Tucson, AZ

An appointment with a heating company was set up right away. Everything was taken care of. It was a very good experience. I was able to get the service I needed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Zachary

I was having issues my garage door opener and they got that fixed. They had actually the whole thing replaced and I just had to pay a service fee, so that was good. I definitely feel like I got my money's worth.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zachary, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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William

Our heat pump went out, it was just blowing out cold air, and they actually came and fixed it within a week. I think they were really good, I liked them very much.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your heat pump got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Ronald Guilbault Jr. Conway, SC

Well, so far they have been easy to talk to and have gotten the job done at my new home. I've had the issues and each one was taken care of in a very timely fashion.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ronald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

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Anonymous Boulder, CO

I would never recommend them to anyone again. They were not helpful. They were not efficient. I feel like they were trying to get out of paying. They did not cover my electrical work and didn’t tell me so I was stuck with a huge electric bill. I also had mold that was not disclosed and they wouldn’t cover the medication. It is a waste of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel about your recent experience. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 17th, 2022

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Chris Wolf Winder, GA

Most recent claim was prolonged due to a clerical error and scheduling with provider/contractor to complete the job. But will praise 2-10 for making it up by taking care of my concerns at 100%.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we're so glad to hear we were able to make it up to you. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Gary hogan Belleville, MI

I had a plumbing problem I went to the 2-10 web site put in the claim was called by a plumber the next day they came right out and took care of the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear your plumbing issue got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Katrina Portsmouth, VA

My daughter is a real estate agent and very familiar with the company and recommends it to her clients and referred me to them. I have not had a great experience with them. I think it is the contractors they use. I am still dealing with something from October. When you call, you think there is going to be a great resolution but there is no follow through. My fridge broke and the contractor came and said he was going to order parts but never got back to them. They sent out a second company but now it’s the same things.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 14th, 2022

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Ashley Fairburn, GA

You can’t cancel a service call online but I was able to cancel with the vendor. When I put in a request online they do get someone to come and fix the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashley, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Wanda Greensboro, NC

Really prompt and on time. They did the job well. The garage fan was broken and I needed it fixed quickly and they were on time. All my questions were answered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wanda, we're glad to hear your garage fan got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Donald San Jacinto, CA

Great service and customer response highly valuable and repair contractor was very professional, thorough and got the job done timely and to our satisfaction

2 years ago

Reply from 2-10 Home Buyers Warranty

Hey Donald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022