2-10 Home Buyers Warranty: Read 4,056 User Reviews From Real Homeowners

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Jamie Williams

My stove top stopped working and it was easy to file a claim but once it was filed it took 2 days for them to tell me to find my own provider. I did which they came out immediately I submitted diagnosis the same day I called for 3 days and never got a call back and nobody answered the phone. I had to wait 7 days to submit an escalation claim. It has been 2 weeks and I am still waiting for them to decide if they are going to cover the new stove. Now with the memorial holiday weekend it will be 3 weeks before they make a decision. Go somewhere else do not buy your warranty through 2-10. Customer service is awful.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jamie Williams, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 4th, 2024

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Berry

This company is so difficult to work with. It was part of my home purchase agreement so I was stuck with them unfortunately. Had several qualified technicians come out to diagnos my water heater for free. They said I needed it replaced, so I contact my home warranty and put in a claim. The technician didn’t arrive to the appointment, so I called 210 and requested to be transferred to a different company. They told me there is only two people in the area they work with and moved me to the other one. Then the secound guy calls and does not work in the afternoons at all. I can’t be at the house in the morning, not everyone has that luxury so he refused to service me. So I called 210 again and asked now what. So they had no other options for me and basically told me I HAD to find a provider myself. So I found one. WELL right after I finish these 2 hours the original technician finally shows up. Great. I tried to tell him to leave but honestly didn’t seem like he was going to leave so I felt like I HAD TO let him look at the water heater . Finally he looks at it, changes the valve out and he’s like well it’s not leaking. Doesn’t drain the tank, doesn’t check to make sure it’s working properly, and in the mist of this before he leaves says he’s not even qualified tested as a plumber! What the hell. I didn’t pay and told them to contact me for payment tommarrow so I can talk to 2-10 on the phone. Because this is ridiculous. Mind you to talk to anyone sensible on the phone doesn’t get you anything, gets you no where and the constant answer is this just how we do it with no solution at all. This company is the biggest scam ever. I need a new water heater and they are not helping! I put in a request for it leaking a gallon a day! Obviously if you change a valve it’s not going to keep leaking because it was never a static leak!!!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Berry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2024

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Gretchen Mehmen

Customers/Buyers Beware!!!! Total scam and a rip off. They have been trying to fix my oven since January 2024. March 2024, contractor submitted a replacement request. 2-10 NEVER notified me. I started calling in April to find out what’s going on with my claim. Kept getting passed around, to no avail. I finally got someone who looked into it and sent the replacement claim for review. After calling daily, a week later on May 8 I was told they denied the replacement on May 3. They NEVER contacted. Claim was denied due to pre-existing condition, which is not in the contract and I bought the house with the home warranty in March 2023. Everything passed inspection. 2-10 made up a ridiculous reason to deny the replacement just so they didn’t have to pay for a new appliance. DO NOT USE 2-10 Home Warranty, they breached the contract and don’t stand by it

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Gretchen Mehmen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 15th, 2024

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Kelly Garner Birmingham, AL

Overall service is wonderful. The link to report an issue, the emails and prompt service calls setting up times have been perfect and easy.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Garner, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2024

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Eugene Tucson, AZ

They are easy to work with. I just wish that when something is serviced more than 2 or 3 times it should be considered for a replacement instead of a Band-Aid fix.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eugene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Holly

My washing machine broke down and they sent a technician and he tried to fix it. He couldn't, so I ended up getting a new washing machine which was absolutely awesome.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Verified Customer

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Jason Gilleland Auburn, AL

Very easy to work with and very good at solving problems. I have been with them for years and always had great results.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jason Gilleland, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

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Michael Grants Pass, OR

quick service and helpful customer service. Explains warranty and how it is used during the service call and what to expect.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Robert

It went from calling somebody and talking to somebody to putting it online, but they're both okay. It's very very responsive.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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William

I had a problem with my refrigerator. I called 2-10 Warranty, unfortunately, the man couldn't come right away, but when he did, he was able to solve the problem.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Mike

They followed through with everything that they told me they would do. It was on time and I was kept informed as to what was going on.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Susan

It's easy to get a hold of them. I'm very happy with 2-10. I have no complaints. I'm a realtor and I do recommend 2-10 to my clients

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Michael

I got a quick response. They called back right away and people came out, yeah, they came out ASAP, yeah, it was done right there, yeah.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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James

I used my warranty like several times and every time I call they're very responsive. They get somebody out here within a couple of days, sometimes within a couple hours.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Roger

I've only had to use it a couple of times, but it's been very simple and it's been very efficient as far as time frames.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Katherine Small

The service company you sent out went out of business durning my installation, now I have a installed dishwasher sitting in middle of my kitchen a week before Thanksgiving , last year we almost froze waiting for an heater installment nov 21-feb 14 wrong parts and other stuff had to buy 4 heaters , Now waiting for another person .please get it together hire reliable contractors.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Katherine Small, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 15th, 2023

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Verified Customer

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Andrew Evans, GA

Overall responsiveness and working with the customer to get it right. It may take a minute but at the end of the day all goes well.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Sutton

I had a plumbing issue and couldn't find a local contractor through the company, as they are not local and have been bought out by a Colorado-based company. This defeats the purpose of having a local service with established relationships in the area. I was told to find my own plumber and submit for reimbursement, with a low dollar limit. The lack of local presence and relationships makes the service ineffective and frustrating for customers like me.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sutton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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William

I had to use my warranty multiple times, but it was a frustrating experience. The first time, the assigned contractor wouldn't respond to calls for an electrical issue. We had to go through the process again. Another time, a common A/C unit component wasn't covered, making the warranty seem pointless as we had to pay out of pocket. Overall, the warranty didn't provide the expected coverage and left me dissatisfied as a customer.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Magdalena

I had a leak in one of my pipes and had to call a plumber to fix it. The response time was great, they came the next day. The plumber did a good job, and overall, I had a really good experience with them.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Magdalena, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Christopher

The service for my AC and HVAC system was fixed, but contacting customer service was frustrating due to long wait times and being passed around to different representatives. It took hours to finally speak to someone about the issues I was having. Overall, the service was good, but the customer service experience was lacking in efficiency.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Erma Willis

Service is wonderful. All of the representatives I've dealt with have been extremely helpful. Easy to file a claim. Fast response with getting a company to Service our problems.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Erma Willis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 15th, 2024

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William

I have had this service for over 10 years. I have the supreme package which covers a lot. So if you have legitimate covered claim. Then $100 for someone to come out and solve the problem is well worth it.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

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David Goldberg Virginia Beach, VA

Has never failed us in over 23 years of owning our home. They are prompt..cover everything they say they will cover and the technicians they send are true professionals. Highly recommend

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

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Walter Nellis Mesa, AZ

Our Claim was handled promptly, and the repair company responded promptly as well. The technician that worked in our house was neat, clean, and kept us aware of the job status as far as part availability, work schedule, etc.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Walter Nellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 21st, 2024

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F

I was very satisfied with it so I renewed it. We've used it twice or three times, maybe four, for the air conditioner, furnace, and some toilet issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi F, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Peter

I think they're a very good company, good customer service, very knowledgeable, and easy to talk with. And it's cheaper than what I paid before previously.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Debie

It took me a long time to get them on the phone, I was on hold, but once I got them on the phone the next morning I had an appointment for someone to come out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Patrick

Quick response and timely service. Completely satisfied with the technician, very knowledgeable, very personable, neat and clean and corrected the problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Constance

When I put my work orders in, I have no issues with who they send out. Whoever they send out fixes the problem and they don't have to continuously come out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Kevin

We had a washing machine that's really old. The motherboard went out, and they got us a technician very quickly. The only problem we had was there was a mix up in actually getting the new one installed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Evelyn

I was recommended it when I first moved into the house five years ago, and I found it to be a very good service, so I've just kept it. I've had a little bit of a problem with response time.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yolanda

With the weather being so hot, they paid for me to get a portable air conditioner and they paid all of it off. They did very well in getting back in touch with me without me having to call them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yolanda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Doris

2-10 Warranty is good, but the companies that they choose to fix our home stuff, they're on a lower scale. They need to pick more qualified companies to do our repairs, but other than that, they're pretty good. They're better than most companies and I think they're one of the best ones we have in the country.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Doris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Don

It's not always easy making the first contact, but once we get dealing with the live person, 2-10 can't be beat. The people they sent out do a really good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Don, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Sherral

I love the service. The customer service is good, the quality of the people that are sent out to do the work, they're professional and and that's good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sherral, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Miriam

Everything that the company has done is a good job. But sometimes dealing with some of the technicians can be hard, and everything else was beautiful, so I can't complain.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Miriam, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Linda

Prompt responses and good follow-up with email. When I was unhappy with one of their providers, I called them and requested a different one and to not send that previous provider, they accommodated that request.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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William

There was no heat in the house and the next morning, 2-10 had a technician here who diagnosed the problem and had to order a brand new furnace which was installed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Anonymous

I've absolutely had no issues filing a claim. You guys have been very supportive. I enjoy the text messaging to keep me updated on the status of my claim or if there's any changes.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Tanginika

I needed to use my warranty for my A/C unit in my home. I contacted 2-10, they contacted an outside vendor and responded very quickly to get my A/C fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tanginika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Delroy Ricketts FL

I like the way that you're people answer the phone and treated me I like the quickness in service and for the people to come out and fix my bathroom problem I was actually surprised

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Delroy Ricketts, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2023

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Eliezer Covington, GA

I'm going to change my home insurance company as soon as July when this contract is over, I'm very disappointed with the way I've been treated with some of the work and company's 2<10 uses! Most of the companies you guys send say they don't do the kind of work that my units need. I'm really upset with some of the company's 2-10 recommend.... Sincerely Eli M.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eliezer, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Ellery

It's good to have when I need it, but it's kind of expensive. My refrigerator went out and the guy came out about three times and it took him about six months to finally give up and get me a new fridge. Customer support is good. Typically, any issues I have come down to the technicians or the people doing the work.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ellery, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Trevor

The person they sent to us didn't appear and then they cancelled. So we had to find alternative people. Another time when we put in a claim they they rejected it. That is the whole purpose of having insurance and I don't agree with them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Trevor, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Schyler Greer Phoenix, AZ

The customer service person from 2-10 was helpful and listen to my issue, the wait time to get some one was a little high. How ever the service repair company they sent to my house “Appliance Resource & Rescue appliance” is a horrible company, the technician was rude and trying to get them on the phone was a joke. And when they call you back is way out of the appropriate times to make calls back to your customers. A simple ice maker repair has now been an almost 3 month ordeal.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Schyler Greer, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 22nd, 2023

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Jean Remy Groveland, FL

I like the quickness of the service after submitting a request. I don’t regret paying the coverage at all. It will take about two days to a week to get your repair done.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jean Remy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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James Jay Tucson, AZ

Over the weekend, you cannot get ahold of them. Their phones are disconnected and you cannot start a new claim if you already have one going. Two weeks ago my A/C went out. I tried to go online to start a claim. There was already a claim open from the previous contractor who did not complete the claim process on my HVAC tune up. So this happened on a Friday. I could not get a hold of anybody until Monday morning at 8:00 o'clock when somebody finally answered the phone. Then I was able to get somebody to come out after it being two days with no A/C in Tucson Arizona at 90 degrees. Then I had to wait two more days until Wednesday when the contractor could finally make it out here, to then simply plug something back in that the previous contractor left unplugged. It would really be nice if people would call you back when they say they're going to call you back. I have asked customer service to call me back on two separate occasions and to speak with a supervisor, and I can't get a hold of anybody. But I guess it doesn't matter as long as they get my $110 every month, right? They always do what they say they're gonna do.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James Jay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Kenneth McCalla, AL

They're always available when you call. My garage door was having problems and they were able to come out. I didn't have to worry about trying to find somebody. They were able to come out and fix it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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Ben Aurora, CO

Our experience has been very positive. Anytime that we've had questions, they've been answered. We had furnace issues and we reached out and they replaced the furnace.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 3rd, 2023

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