2-10 Home Buyers Warranty: Read 4,056 User Reviews From Real Homeowners

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Verified Customer

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Diane Sleighel Houston, TX

They've been helpful and flexible when we have need of their services. They are able to get people out quickly. I just wasn't happy with the last technician that came out cause it's like the third time with the same issue on the refrigerator. He wasn't very helpful because he couldn't speak English, was not wearing his mask properly, and somehow didn't get two screws put back into the refrigerator.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 16th, 2021

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Verified Customer

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Dorothy Laliberte Columbia, SC

Customer support has always been professional, available, and helpful. I just had to use the warranty last week--my refrigerator with leaking and they found out the ice maker was leaking and they fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Dorothy, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Verified Customer

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Allen Peters Hot Springs Village, AR

They've always been very responsive and I do everything online. My hot water heater was leaking and I went online and put in the information. They contacted somebody who's been contacting me about coming out to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Allen, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

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April Sanders Fayetteville, NC

Every time I call, the customer service representatives have a nasty attitude. I used my home warranty when some shortages went out with my some of my sockets. I payed the hundred dollar deductible, the contractor just came out, they haven't fixed the issue, and they never came back. I called 2-10 and they could never get in contact with the contractors either so that problem is still unsolved. I have a issue now with my refrigerator, I called 2-10 and I payed my hundred dollar deductible. It took them three weeks to fix my refrigerator, my refrigerator is still not working so I've been without a refrigerator for two months now still waiting on those parts.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, April. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Verified Customer

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Connor Gooden Burlington, NC

When our thermostat went out I called a couple business days later they came out and they were in and out with a new thermostat in within ten minutes. They were prompt, they got there pretty quick, and they didn't waste any time. Their employees are very personable and knowledgeable and are not hard to talk to.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Connor, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 16th, 2021

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Anonymous Magnolia, DE

I called and needed to have our heat pump serviced. They sent a company out, but they were not actually able to do it. They said they would have to order parts and they never game back and I couldn't even contact them again. Then I was told by 2-10 that I would have to find someone out-of-network to service it, which I did, but now I’m still fighting to get my money back from the first experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your comments about your service request experience. We hate letting our clients down, and we want to try to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another chance.

Mar. 16th, 2021

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Chikelue Columbia, SC

The quality of the service is always the same and that is a good thing because it doesn’t matter who you speak with, they still provide exceptional service. They always make sure everything is taken care of and they act with a sense of urgency. Everything was taken care of when my hot water heater went out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Chikelue. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 17th, 2021

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Verified Customer

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Claudia Tucson, AZ

Recently we needed work done on the swimming pool pump and within a couple of days, they came out and fixed it. I was happy. I’ve always had good customer service with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Claudia, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Mar. 18th, 2021

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Verified Customer

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Connie Morales Omaha, NE

Their online site is very easy to use and we've already claimed on it twice. They were able to fix the problem in the first trip so our garage door works now and that's especially important because we're moving in soon.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Connie, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 5th, 2021

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Alton Watts Jacksonville, FL

Their service is very good and the work was very good. My air conditioner went out and they came out and checked it out. It had to be replaced and they replaced the whole unit inside and out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alton, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 5th, 2021

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Colin Haviland Greensboro, NC

2-10 Home Buyers Warranty was quick and efficient. My air conditioning unit was out and the air conditioning guy came out and fixed it by finding a nail in my motor. The customer service rep was also really nice.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Colin. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 5th, 2021

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Dan Bradley Charlotte, NC

I've had a number of transactions and some of them were real good and some of them were real bad. Just recently, our freezer went out, and they sent a contractor out and the contractor couldn't get the part so 2-10 customer service told me that I'd get a new refrigerator and then I waited and that didn't happen so I called back again and they said they'd give me a new refrigerator. And I waited again and that didn't happen so I talked to somebody else there and they said they won't be able to give me a new refrigerator because I gotta wait for the part to come in no matter how long it takes. The customer service reps are very nice, good listeners and they try to help but they're inconsistent.

3 years ago

Reply from 2-10 Home Buyers Warranty

We’re terribly sorry and extremely embarrassed that you’ve had a negative experience with us.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 5th, 2021

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Anonymous Terre Haute, IN

Just about every winter we use it because our HVAC is a pretty old system, and they're pretty good about dispatching somebody out here to fix it. Usually has something to do with the compressor or some sort. The service is pretty good but nobody's perfect. Our premium seems to be going up drastically each year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 5th, 2021

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Adrienne Austin Burtonsville, MD

I've used it once for my HVAC system and my experience was okay. I was on hold for a very long time trying to reach customer service. They sent someone to come and fix it the next day. They did what they said they were going to do. There's so many helpful people at 2-10.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Adrienne, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 5th, 2021

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Derrick Sowder Walpole, NH

I called for my refrigerator and they came out to fix it. I'm not going to say I was overly happy about it but it was okay. I feel like I never can get through to a person, I'm always talking to a recording and I like to talk to people directly to know what the problem is. The last technician just came not too long ago and I had a problem with my garbage disposal but I didn't like the way he told me I would have to pay for a new garbage disposal. When I disagreed, he fixed it in less than five minutes but never showed me what he did to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Derrick Sowder, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 4th, 2021

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Verified Customer

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Michelle Columbus, IN

Our warranty was included when we bought our home in June 2020, and In August of 2020 we filed a service request for a broken ice maker. Per their website, it states you will be contact within 48 hrs and taken care of soon after. After numberous calls,long hold times, and 6 weeks finally a technician showed up on a sunday evening at 10pm while my husband was working. After he opened the freezer door and shut he said we needed a new ice maker. As he wrote the service order down, he preceded to tell me about his stint in prison . Tell me how they prefer not to work with 2-10 warranty due to there slow payments on their bills. when he requested the co-pay of 100.00 they did not take cards so he said he‚Äôd stop by the next day to get payment. He said the ice maker should be in the next week and they would be right back to install. He sure came early to claim cash next morning and the last we heard for several more weeks. I call 2-10 nearly 30 times over the next several months. Finally they installed the ice maker and left and of course it didnt work. It obviously wasnt what was wrong. It was a frozen line. Four months later the ice maker works but wont dispense from the front door, and once again call call call and finally a repair man from another company came and fixed it. Five months, 50 phone calls, reps stating they would call back and never did. You also cant call and talk to the rep who you already spent 30 mins telling the whole story. No shows for several appts. Causing me to miss work, spend hours trying to get my ice maker fixed. Finally the last one who I told I wanted to speak to someone about the terrible service assured me her manager whould call and 8 months later no one every called. It was the worse service Ive ever encountered. Definately wont renew my contract this year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Michelle, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 2nd, 2021

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Mark Tyrone, GA

Top quality response when needing maintenance. However, they are non-responsive when it comes to replacement of equipment. I have two heat pumps, both 18 years old, that 2-10 keeps putting bandaids on, and each bandaid costs $100. Five repair requests in just the past year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Mark, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 2nd, 2021

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Gia Louisville, KY

I had to have a faucet replaced and the first time they came they gave me incorrect information. Then later they explained it better to me and corrected the issue. One bad thing about the warranty is you're limited to what service providers you can use. Once they couldn't find an electrician in my area so they didn't give me service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gia, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Gail Hereford, AZ

Our warranty came with the house we got. We haven't had any real problems with the company. We needed our heater fixed and they had to come two different days to make sure it was fixed. They send someone out right away to fix your problems and you don't have to pay for it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 8th, 2021

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Anonymous Jacksonville, NC

Not everyone that works here has a good knowledge of what services they offer and what is covered. There seems to be no standard for what their employees need to know so it's hard to get things explained to you. We had a good experience with a dishwashing repair company but it was a nightmare to get our stove replaced because they took about two months to get that replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there , we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Jacob Pelham, AL

We've only used our warranty once but it was very successful. The timing wasn't great since we tried to get help over a holiday weekend, but we understood why things took longer. We had a leak in our water heater and they fixed it well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jacob, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Bradley Mabelvale, AR

After careful research I thought that would be the best company that fit my needs but I was wrong. I had a drainage problem at my home, I filed a claim and they assigned me to a plumber. A plumber come out and did whatever they needed to do, did not make any recommendations for me to do anything else and 2-10 called and tried to have argue with me about what the idea.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bradley, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 2-10homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 3rd, 2021

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Sabrina Stem, NC

It is a little pricey but they pretty much cover everything you need fixed in your home. When my stove stopped working I could have paid within two grand but I only paid the hundred dollar deductible.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 3rd, 2021

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Verified Customer

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Dawn Wilmington, NC

I had a couple of plumbing leaks and a garbage disposal quit working and they were very responsive and got someone here quickly. I’ve been very pleased with what they’ve done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 2nd, 2021

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Verified Customer

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Sharon Thornton, CO

The service people they recommend for your services are really good quality people and businesses. When my refrigerator died, they responded to me right away and fixed it the same day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Sharon. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 2nd, 2021

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Amy Waverly Hall, GA

Everyone seems to be professional and polite. They are always responsive but I always get different people but it’s not too bad. When my dishwasher was flooding, a technician was out in a couple of days but it took about a week for them to get the part to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Amy, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 9th, 2021

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Gloria Scottsdale, AZ

I’ve used them several times and I’ve been happy most of the time. Most of the contractors do a good job though there have been a couple of time when they did not. They are getting more expensive especially if you only use it once or twice a year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gloria, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Verified Customer

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Anonymous Tucson, AZ

Used it twice and they were fast and quick. One time we had a faucet leak and the other time the dishwasher was not functional. The quality of the service was excellent. Everything was fixed well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Kenneth Cumming, GA

Customer support answered all my questions and they’re good but the contractors are not great. The first time with the dishwasher, it dragged on and one. The dryer was fixed in two visits.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Samuel Suffolk, VA

Having a home warranty gives me peace of mind. When the hot water heater sprung a leak three days before Christmas, they were able to get it replace two days after. They are extremely helpful.

3 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Samuel. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 9th, 2021

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Verified Customer

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Lori Saint Louis, MO

They cover a number of things that other home warranty companies do not and it is less expensive than other companies. They are always there to answer the phone or answer a question.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lori, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Jimmie McDonough, GA

I needed someone to come out and fix my dryer, a man came out and looked at it pulled it from the walls and fixed it but I feel like I need to call about that right now. They need tell the customers about the people that come out to their house.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jimmie, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Whitney West Point, VA

If they improve their communication with their contractors, their services will be significantly better. I’ve made a claim twice and both times the contractors too multiple months to address the problem. Their customer service people are polite and seem to do all they can but whenever there is a problem, it seems their hands are tied and it never goes anywhere.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hello Whitney, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Verified Customer

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Anonymous Canton, GA

The service and repairs exceeded my expectations. My hot water heater started leaking all over the garage. They came and assessed the problem and had it replaced. It was done in a timely fashion.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 8th, 2021

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Ricky Wooten

Always provide quick service and excellent customer experience!

4 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Ricky Wooten, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2024

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Chris Copeland Atlanta, GA

2-10 homebuyers' warranty, always exceeds expectations, and I sometimes question because the price should keep you guys but it’s comforting knowing that if I have a problem with anything in my home, 2-10 homebuyers' warranty is always there for me, on time, on the phone or conveniently online. Thank you 2-10 homebuyers warranty for being my hero!

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Chris Copeland, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 12th, 2023

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Jade Cumby, TX

These guys cover stuff. They really really do. A lot of people think warranties are a waste but, for people like me, that I don't want the trouble or responsibility to save up for incidentals for me home, (some people are good at this, I am not one of those people). With my monthly payments, I can rest assured that every breakdown is not going to make me bankrupt lol. They have a very specific process. From requesting service to responding to services. I've already had a few issues and all were taken care of including major home system. The only thing you need to be prepared for, they have the longest phone hold times for customer service. But once you get through, you will be taken care of. I have been on hold for several hours a couple of years ago when I first started just to ask a simple question. If I judged the benefit I would be getting from that hold time, I'd have lost and gone over to other companies. I think they may lose people because of this but the people that stick it out, they will be taken care of. Thank you 2-10.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jade, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 27th, 2023

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John H. Madison, TN

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

4 years ago

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Marixa Gervacio

Great service and very responsive to my claims. I’ve have been using their services for over four years.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Marixa Gervacio, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 21st, 2024

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Kathy Williams

Professional and pleasant customer service, easy to file claims with quick response,No regrets Thank you 2-10

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy Williams, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 9th, 2024

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Malinda Oakman

I have been waiting on a review to get my air-conditioning fixed for a month. They will not do a call back and it takes them over an hour to answer your call. They contractor has even tried and no answer or call back. It has been almost a month now. I don't understand why?

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Malinda Oakman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 30th, 2024

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Angela Boone

I reported my Ac and refrigerator going out on July 1st. It’s is now July 23rd and neither have been fixed and I don’t even have an estimated date on when they will be able to fix it. They are waiting on parts to be delivered. Mind you it is July in Georgia. I’ve called numerous times and they claim if I get my own servicer, it will be out of network and they will pay me only $300 POSSIBLY.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Angela Boone, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 23rd, 2024

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Char-Shenda Covington

This is by far the worst company I’ve encountered. I made an initial request in June and have yet to have my issues resolved, after having 4 different contractors assigned, 2 of which were no calls and no shows. Now that I am on the phone again, I was just told that one of the vendors shared that they completed the work, also untrue. They can never transfer me to a manager or someone in leadership. I am hopeful the Better Business Bureau can assist me, because horrible customer service, lack of communication, and contractors who don’t tell the truth is excessive.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Char-Shenda Covington, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 19th, 2024

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Verified Customer

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Janice

They're usually pretty efficient and quick to get things resolved. Our refrigerator was leaking and they came and fixed it.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Danita

Well, I used my warranty a couple of times. They're normally fair. They always honor my claims, so I haven't had any problems with it.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Danita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Kristy Oliver

Please do not consider this company if you value fair treatment when something breaks down. I purchased a home with older but functioning appliances and HVAC, seeking protection through a 2-10 Supreme warranty for any potential issues in the first year. Trusting my realtor's recommendation, I believed this was a reputable company. After a month of functioning AC, it stopped cooling, prompting me to file a claim. From the start, the experience was abysmal. I filed the claim on 6/4, but it took seven days for a contractor to arrive, leaving us in sweltering conditions with a child and two pets, with indoor temperatures reaching 89 degrees. The first contractor diagnosed general wear and tear, recommending replacement as repair would be more costly. Despite this, 2-10 claimed not to have received the diagnostics and sent another company, which confirmed the initial findings. Yet, my claim was denied, labeled as a pre-existing condition despite both diagnostics indicating otherwise. After two weeks without AC, I filed a dispute with proof from my home inspection showing the AC was satisfactory at purchase. However, 2-10 persisted in their denial, claiming the unit needed replacement before I moved in, contradicting their warranty's purpose. Warranties are meant to protect against unforeseen breakdowns, not perfect systems. We rely on warranties because no one can afford to preemptively replace functioning appliances. My experience revealed that 2-10 will do anything to avoid honoring claims, contradicting their coverage of general wear and tear. Their refusal undermines the very essence of a warranty. I share this to spare others from this nightmare. Do not trust this company to protect you. Seek a reliable alternative. We are still suffering in the heat, hoping to find the funds to repair our AC before July.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kristy Oliver, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience, and we’ll do our best to make sure that you have a more positive experience next time

Jun. 21st, 2024

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Julie

If I could give zero stars, I would. Complete mess of a system and absolutely mishandling our AC request. First off $189 service fee for each request is simply highway robbery for the level of service we are receiving. Every time we call, we are on hold for an hour or more. Each representative does not know of our situation and we need to re-explain (EIGHT times and counting) the situation at hand. Our AC unit is broken and has been for THREE weeks at this point. The first vendor they sent over was incredibly inefficient and unresponsive. So much so that they agreed to send a new vendor. And yet they say that they work with “trusted, local contractors”. How trusted can they be if 2-10 can’t even get a hold of the vendor for any updates?! Now 2-10 is saying it may take more time to order a part, which is no longer being made since the unit is from 1992. Even though the vendor has informed them of this, they still insist on going through the motions. This will take another week. Once they FINALLY realize that they won’t be able to find it, will take another week to order the new unit. We are nearly a month since first escalating this issue and at this point looking like another month to resolve. No air conditioning with high 80 degree weather and a baby in the house. Two months for one service request is unacceptable. Their website says “service request is typically completed in an average of 5 days”. Utter BS. Simply said, don’t use them. Not worth the money, time, or headache to deal with this level of incompetency.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Julie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 14th, 2024

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Delaney Perez

My ac stopped cooling, they sent a contractor, Andy N, and I paid the $100 fee. The contractor diagnostic was that half of the evaporator coil was dirty and the other half looked like it was white spray painted-crazy. He also mentioned that the freon was low but he couldn’t give me a full diagnostic or refill the freon until the evaporator coil was clean. Bcs they were charging me $450 to clean the evaporator coil, I had to find someone else for a second opinion and clean the part. So, I found out the“white paint “ was actually ice and there’s an actually freon scape that you can hear as soon as you enter the ac area. This just tells me that they are putting minimum effort to diagnose the problem and barely know what they are doing or they are just charging and taking advantage of their customers. Lack of honesty and effort !!! The second person as soon as he saw the picture I sent him said: that must be ice. Noticed multiple problems, explained them, and found a solution. That’s someone that knows what they’re doing. Very disappointed!

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Delaney Perez, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2024

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Stephen Kelley

I have been a customer for over 5 years, I have had little to no issues with my home until this year. My water heater is leaking, I put a request order in. Three separate companies came out to give a quote, non of which were insured to work on a condo (2-10 has this info and should only be sending qualified companies.) Once a company who could actually service my unit came out, the quote to repair the unit came in HIGHER than using my local home depot. This included the "$1250" that 2-10 offers for this type of repair. Why have I spent thousands of dollars for 1. poor quality service and 2. to pay more than I would if I just sourced my own repair? I have called 2-10 on 5 separate occasions and requested to speak with a supervisor. Each time I have been told I will receive a call withing 48-72hrs. It has been 3 weeks and I still have no received a call back. Wait times are extremely long and I cannot receive a call back. I will be canceling my service and brining my business elsewhere. This is entirely unacceptable.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen Kelley, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 30th, 2024

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Debra Dane

This company was recommended by the realtor. SO, assuming they knew what they were talking about we agreed to 2-10. NEVER AGAIN! To summarize shortly, It took 2 times to get a contractor to call back. ANd to set an appt time. WHen you need something fixed it should be right away not weeks later. They were far away from where I live which makes no sense. Yet funny I had calls all day long to renew my policy, the month before renewal time, yet if I called to ask a question it told me there is no one to answer my question at this time. THe repair companies and contractors were sub par and not helpful... it's like they didn't care and they were just there to get some extra money....soooo needless to say we are trying another home warranty company. I'm hoping for a much better experience.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra Dane, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 30th, 2024

2-10 Home Buyers Warranty Reviews