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2-10 Home Buyers Warranty (2-10 HBW) offers a wide range of home warranty products and services. The Denver-based company started in 1980, offering a 10-year insurance-backed home builder structural warranty product.
2-10 HBW offers warranty agreements for a variety of conditions, including the following:
With robust coverage, 2-10 Home Buyers Warranty has been protecting homeowners from unexpected breakdowns for decades. It has a claim payout rate of 97.5 percent. Home warranties from this provider protect the most critical systems and appliances, regardless of their age. They may even cover unknown pre-existing conditions.
Keep reading our 2-10 Home Buyers Warranty review for pros and cons of working with this home warranty plan provider.
Beverly Kutner
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2-10HBW offers a variety of different home warranty coverage plans that cover major home appliances and systems.
Simply Kitchen
Protects your major home appliances for $19 per month:
Complete Home
2-10 Home Warranty's most popular plan covering all major appliances and systems:
Pinnacle Home
Covers all appliances and systems included in the Simply Kitchen and Complete Home plans, but provides the following supreme coverage:
To personalize your home warranty plan, 2-10 Home Warranty offers add-on coverage for the following appliances and systems:
In addition, 2-10 Home Warranty offers specialized programs and packages that can be added to any home warranty plan:
If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional.
Seller Coverage
Highlight: 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems.
Complementary seller home warranty agreements are available to cover breakdowns during your listing period (180 days max) when caused by normal wear and tear.
Free coverage is not available where prohibited by law, including the state of Florida. Complimentary seller policies don't cover air conditioning or heat pumps, but it can be added for $50–$60.
Buyer Coverage
Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program — get reimbursed up to $100 to install new locks or rekeying within 45 days after closing. No service call fee is needed.
3-Year New Home Warranty Plans
Besides offering structural warranties for newly built homes, 2-10 Home Buyers Warranty also offers appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.
New construction home warranty service agreements last for three years. Buyers have to choose when the policy goes into effect: immediately upon closing or one year after closing.
2-10 HBW offers one of the most comprehensive HVAC policies in the home warranty industry. It includes unlimited refrigerants and SEER appliance matching, at no additional cost.
2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.
A service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.
In business for over 40 years, 2-10 HBW has provided warranty coverage in over six million homes. You can rest assured that the company's processes are fine-tuned and easy to follow.
The company uses local, independent service contractors. To ensure the service contractors are meeting 2-10 HBW's service expectations, 2-10 HBW uses a third-party satisfaction survey tool and surveys every homeowner who provides an email address after a service request.
Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 HBW allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.
Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis and estimate to see if it's covered and to get an authorization number.
If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."
2-10 HBW customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:
Highlight: 2-10 HBW customers benefit from unique appliance offers.
2-10 HBW's specialty appliance benefits include color appliance color matching, appliance replacement reimbursement, and special discounts on new appliances.
Appliance Color Matching
If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching, so you could have a functional item, but your washer and dryer may not match anymore.
Appliance Replacement Offer
If a covered appliance fails, customers have a unique offer from 2-10 HBW. When requesting service, you have options:
Appliance Discount Program
2-10 HBW home buyer warranty customers can get an exclusive discount through the warranty company to save up to 65 percent off retail prices on GE or Whirlpool appliances.
If you cancel before the effective date, a full refund will be issued. After that, fees will be deducted from your refund. While this gives you the freedom to cancel during the waiting period before your warranty coverage starts, a full refund is not available once it starts.
One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over sixty percent) of consumers give this company the lowest possible score: one out of five stars.
Common complaints include the following issues:
If you are looking to get a home warranty for more complicated properties (other than single-family homes under 5,000 square feet), you will need to contact 2-10 for a specialized quote. The following situations are included:
Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee starts at $85 but can go up to $125, depending on the type of coverage you have.
If you are hoping to avoid extra costs, this is something to factor into your decision.
When consumers buy a home warranty plan directly from 2-10 HBW, the service agreement doesn't go into effect immediately. Whether you purchase it online or over the phone, there is a 30-day waiting period from your order date, before your 12 months of coverage officially start.
While not universal, it's pretty common to have a waiting period when you sign up for a home warranty. This type of policy is meant to protect the company from paying claims on pre-existing conditions, which are almost always excluded from coverage. Your home systems and appliances are required to be in normal working condition when you sign your initial contract.
When you choose a home warranty plan from 2-10 HBW, you may have the option to pay one lump sum payment for 12 months' coverage or pay month-by-month. However, shoppers should know that you will end up paying a bit more overall with monthly payment because there is a 9.5 percent monthly finance charge.
All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.
Each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.
Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits.
2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.
As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. On top of that, customer reviews aren't exactly glowing.
Have you had a home warranty contract from this service provider? Would you recommend it to a friend? Let us know about your experience with a quick review below.
2-10 Home Buyers Warranty (2-10 HBW) is the industry-leading administrator of structural warranties and provides Home Warranty Service Agreements to real estate agents, homeowners, and landlords.
2-10 HBW’s mission is to improve the quality of housing and the experience of home ownership, all while saving clients money as they build and live the American Dream.
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