2-10 Home Buyers Warranty Logo

2-10 Home Buyers Warranty

star star star star star_border

6.8

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: November 22nd, 2022

2-10 Home Buyers Warranty (2-10 HBW), a Denver-based company founded in 1980, offers a wide range of home warranty products and services for homeowners, real estate agents, and builders. Homeowners can choose from prearranged or personalized plans with service fees ranging from $85 to $125.

Keep reading for more information about this company or jump down to read 2-10 Home Buyers Warranty reviews.

Video Customer Reviews

Beverly Kutner  Customer Review Video About 2-10 Home Buyers Warranty

Beverly Kutner

Vessavane Customer Review Video About 2-10 Home Buyers Warranty

Vessavane

Lisa Customer Review Video About 2-10 Home Buyers Warranty

Lisa

thumb_up

The Good

2-10 Home Buyers Warranty Price

2-10 Home Buyers Warranty has affordable pricing starting at $37 per month. However, if you choose the Simply Kitchen plan, pricing will start at as little as $19 per month. 

Compared to other home warranty companies, 2-10 HBW’s pricing is extremely competitive — most companies have plans starting at approximately $45.

2-10 Home Buyers Warranty Plans

2-10 Home Buyers Warranty offers three home warranty coverage plans that cover major home appliances and systems:

  • Simply Kitchen
  • Complete Home
  • Pinnacle Home
Covered Items Simply Kitchen Plan Complete Home Plan Pinnacle Home Plan
Heating  
Cooling  
Plumbing  
Electrical  
Washer/dryer    
Built-in microwave
Dishwasher
Range/oven/cooktop
Refrigerator
Supreme coverage*    

*Supreme coverage offers increased protection for your home’s appliances, washer and dryer, heating and cooling, plumbing, and electrical (options vary by plan and zip code). 

Add-On Coverage

To personalize your home warranty plan, 2-10 Home Warranty offers add-on coverage for the following appliances and systems:

  • Additional refrigeration
  • Septic system
  • Well pump
  • Washer/dryer
  • Plumbing and electrical
  • Garage door opener
  • Extended pipe leak
  • Pool/spa equipment
  • Roof leak
  • Water softener

In addition, 2-10 Home Warranty offers specialized programs and packages that can be added to any home warranty plan:

  • Supreme Package — deeper coverage for the appliances and systems that matter most in your home (options vary by plan and zip code)
  • Luxury Package — increased coverage with increased dollar limits to $5,000 for appliances, heating, and cooling
  • HVAC Surplus — increased coverage for your heating and air conditioning systems
  • Pre-season HVAC tune-up — a 28-point tune up and inspection option
  • Service fee options — lower your service fee when you request service

Appliance Benefits

In addition to its plans and add-on coverage options, 2-10 Home Buyers Warranty offers unique appliance benefits:

  • Appliance Color Matching — If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching.
  • Appliance Replacement Offer — If a covered appliance fails, you can either choose to proceed with the normal claims process or accept a $100 reimbursement for purchasing a replacement appliance of your choice.
  • Appliance Discount Program — If you need to replace an appliance, 2-10 HBW offers a 65% discount on GE and Whirlpool appliance retail prices.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, fees will be deducted from your refund. While this gives you the freedom to cancel during the 30-day waiting period before your warranty coverage starts, a full refund is not available once it starts.

The following restrictions may apply:

  • If you cancel up to 10 days after the effective date, you are eligible for a refund, but are responsible to pay a $25 processing fee and any amount that the provider paid for service.
  • If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

A service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Exclusive “Even-If” Service Fee Guarantee

2-10 Home Buyers Warranty customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

  • If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement.
  • If a covered part is serviced and fails again within the term of the Home Warranty Service Agreement, another Service Fee will not be due.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 Home Buyers Warranty allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis and estimate to see if it's covered and to get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional:

  • Seller Coverage — 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems. Free coverage is not available where prohibited by law, including the state of Florida. Complimentary seller policies don't cover air conditioning or heat pumps, but coverage can be added for $50–$60.
  • Buyer Coverage — Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program, which provides reimbursement up to $100 to install new locks or rekeying within 45 days after closing. No service fee is charged.
  • 3-Year New Home Warranty Plans — Appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

Builder Warranty Plan Packages

2-10 Home Buyers Warranty is the industry leader in structural warranties for home builders. The following programs are available:

  • Workmanship, distribution system and structural warranties — The industry’s best protection for builders, including access to the 2-10 HBW Warranty Administration team to answer any questions or resolve any concerns. One-year or two-year surety coverage is available, as well as 10-year insurance-backed coverage for qualifying structural defects.
  • Structural-only warranty — 10-year insurance-backed coverage for qualifying structural defects.
  • Builder Backed Service Program (BBSP) warranties — Coverage without insurance backing.
  • COVE warranties — Construction-defect warranties approved by the COVE Program Insurance Services.
  • New modular or manufactured home warranty — Insurance-backed coverage for modular and manufactured homes.

In addition to these programs, 2-10 HBW offers additional services and enhancements for builders:

  • Claims administration
  • Grandfathering
  • Flexible warranty term for distribution systems
  • Flexible warranty term for structural coverage
  • No surety coverage
  • Deductible/shared risk options
  • Manufactured home options
  • Modular home options

If you are building a home, 2-10 HBW could be the best choice for you, offering the widest array of programs and services for home building.

thumb_down

The Bad

2-10 Home Warranty Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over 60 percent) of consumers give this company the lowest possible score: one out of five stars.

Common complaints include the following issues:

  • Customer service issues
  • Extended wait times for repairs
  • Unexpected fees
  • Denied claims

High Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee ranges from $25 to $85, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

Each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits.

View Best Home Warranty Companies

gavel

The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. On top of that, customer reviews aren't exactly glowing.

View Best Home Warranty Companies

Was this content helpful?
thumb_up Yes thumb_down No

not_listed_location

2-10 Home Buyers Warranty Frequently Asked Questions

What is a home warranty/service agreement?

A home warranty plan is a limited service agreement that protects a home’s critical systems and appliances. When an eligible failure occurs due to normal wear and tear, you won’t be on the hook for the bill.

Why do I need a home warranty?

Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.

How is a home warranty different from homeowners insurance?

Homeowners insurance covers loss from incidents like fire, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns. Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.

How do I know a claim will be covered?

2-10 HBW has been in the industry for over 40 years. More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement. 2-10 HBW has paid 97.5% of claims, totaling more than $430 million. Customers consistently rate the company's service highly because it consistently provides qualified local contractors. Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account. As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage.

Where can I learn more about maintaining my home’s systems and appliances?

To learn the ins and outs of keeping a home running smoothly, visit the company's blog. It's full of useful information you can use right now. Some of the highlights include: Preventative Home Maintenance Checklist Creating a Maintenance Guide for Your Home 9 Home Maintenance Goals You Can Make This Year HVAC Maintenance and Upkeep Tips for Homeowners Plumbing Maintenance Checklist for Homeowners Good Maintenance to Keep Your Refrigerator Running for Years Top Winter Home Maintenance Hacks

What does the claims process look like?

When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account — available 24 hours a day, 7 days a week — to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number. An approved, insured, local contractor in your area will be dispatched. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee). Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.

Can I get coverage for pool and spa equipment, wells, and more?

Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including: Supreme Coverage Additional Refrigerator / Wine Cooler / Stand Alone Freezer HVAC Surplus Luxury Package Roof Leak Pool / Spa Equipment Water Softener Well Pump

Are home warranties for systems and appliances transferable between owners?

Absolutely. Home warranties are transferable when a home changes hands, just notify the company and it will complete the transfer. In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.
Message from
2-10 Home Buyers Warranty

2-10 Home Buyers Warranty (2-10 HBW) is the industry-leading administrator of structural warranties and provides Home Warranty Service Agreements to real estate agents, homeowners, and landlords.

2-10 HBW’s mission is to improve the quality of housing and the experience of home ownership, all while saving clients money as they build and live the American Dream.

Star Rating

3.8

star star star star star_border

3,083 Reviews

Review Breakdown

5 grade

48%

4 grade

18%

3 grade

11%

2 grade

6%

1 grade

17%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sean Broadus Dumfries, VA

Every time we've needed them they've been right there in a reasonable amount of time.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sean, we can't ask for much more than that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anthony North Myrtle Beach, SC

Best benefits for the price. Knowing the out of pocket expense up front is good. The customer service is excellent as is the follow up. They had a new water heater ready to install in a week.

9 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carol Vail, AZ

They've been really a good company to work with. Our dishwasher went out recently and I called them and they were very quick to respond and we had somebody out here in the next day or something like that. They diagnosed the problem and unfortunately it was some part that they had a problem getting right now with the shortage. They told us it could be a while before they got the part but we actually got a call from them a week later saying that they had found the part and that they were gonna send the company back out here to fix it. We had it fixed much quicker than we thought and they were very good with keeping in touch and then checking for the part. I was pretty impressed with that. They were very helpful and friendly and it was easy to get ahold of people there.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sidney Gilbert, AZ

Normally when we do call in we do get satisfactory results from the agents that we talked to. Just had a warranty experience here over the last month where we called in for our annual fall maintenance on our HVAC system. Contractor came out and they analyzed all the compressors on the ground for the air conditioner system and that was it. It didn't go up in the ceiling to do any of the the heater turned up for the winter so I had to call back in file file a claim on it. And took him a few days, but they finally did get things resolved. They sent the technician back out and he did go up in the ceilings in the attic and tested all the units for us. Then replaced the capacitor on one of the one of the main house furnaces. So it took two times to get that totally completed. Over the period of about a week and 1/2. We've had some problems with pool pumps where are they come out and and service the pool pump and rather than replacing the motor on the pump, they just they did replace it with a rebuilt unit which didn't even last 12 months. They raised the price on the the copay and no notification was given to us.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sidney, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Eva Topeka, KS

They've just given us real good service. We've had to use them several times and they've been right there. Our air conditioner was making some very loud noises and they came out and were able to replace the motor and got it up and running and it's been fine ever since. The people that they've referred to us to use have been very good and courteous and done their job right

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Eva, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Desiree Little Rock, AR

Anytime that I've needed help, I've had somebody on the other line to assist and they're very courteous and respectful on the phone. I had an electrical issue in one part of the home and then the doorbell wasn't working and so I did have to call customer service to see if I needed to do 2 separate claims. I did have to do 2 separate service requests, but they made sure that I was only charged once and I had no issues with the service that they came out and fixed what was broken and needed to be fixed just fine.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Desiree, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Maricopa, AZ

I think it's an affordable insurance for the house. There seem to be quality people working there and I've never had any push back. They were always very curious and friendly and willing to see what's going on. I needed a have a hot water heater inspected and they had a company come check it out. They concurred that it wouldn't stay lit, and they recommended that it should be replaced and within 24/48 hours it was replaced and everything was up and running. Response time was excellent and they resolved the issue without any complications.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joni G Mickna Indian Land, SC

They will not cover my zonal air conditioning. The unit was the builder's choice and I bought the home as a 2nd owner. The 2-10 policy could have offered an optional coverage. However, when I've needed them for all the other items they have covered us terrifically!

4 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Joni, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brandon Pittsburgh, PA

I'm exceptionally happy with the guy that came out for the HVAC repair. He was very pleasant and easy to deal with and the lady on the phone was fantastic. I definitely won't go anywhere else. Extremely helpful and, um, and guided me through the process effortlessly.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Brandon, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cesar Las Vegas, NV

They get in contact with a contractor quickly and the service request is handled. Usually within 24 hours I get notified that somebody had been assigned and that they would reach out to me. I've had a good experience with being able to communicate with someone, either virtually through chat or over the phone.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Cesar, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jason Jacksonville, FL

I used my warranty when a pipe in my bathroom broke and they sent somebody out and had somebody called me that same day to schedule a time for them to come out. They're just really kind and understanding, and they always answer the phone, there's always a person to speak to.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doris Louisville, KY

Bethany did an excellent job, great customer service. The person that installed it was excellent, wonderful. My water heater went out and I needed a new one and it went like clockwork and it was perfect, really good. They're very thorough, answered all my questions, and did a great job.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Doris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Palm Coast, FL

Sometimes when I call the representative does not know what they're really talking about, and they tell you something totally different what's against the policy. I had to used my warranty on my dishwasher when I first purchased the house and that was replaced. The second time I used it was for my microwave and because it wouldn't work and then he came in and replaced whatever needed to be replaced and now it's working fine.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sheldon Marana, AZ

All of the repair people that they have supplied us with have been excellent. We've had no problems with any of the tradespeople that they that they have sent to us. Response time has been timely and follow through has been really good.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sheldon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Noremak New Castle, DE

Once you can get through and get them on the line, they're usually very responsive. Overall had a great experience with their customer support. My garage door was not working and closing right and they got a contractor that came out who was excellent in his field. Superb in this field. Knew his stuff. Did everything he needed to do and thoroughly took care of everything. I didn't have to wait long either. I was contacted and within a day or two after the contractor actually came out and took care of everything on in the same time. He was done within an hour.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Noremak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Locust Grove, GA

They're responsive and very helpful. About two weeks ago I had three things break all at once. I called them set up an appointment online and it was very easy. They sent me a company and the contractor came, looked up what the problem was. It was done in less than a week. All I paid was my out of pocket and that was it.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stephanie Fort Worth, TX

All three of our bathroom sinks were running slow, they were clogged and I called to get service on them and they came and unclogged them all. It was very quick to get an appointment with somebody that could help me with my problem.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Stephanie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Colleen Mesa, AZ

It's not the easiest to get ahold of them. They're forcing people to use the website and I don't necessarily like that. I'd rather call and talk to someone. My washer went out, but it took me a long time to finally get a hold of someone there, but I eventually did, and I had a nice guy here locally that worked with me and got my washer working so I he was very good so I appreciated that.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Colleen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pamela Fogle Council Bluffs, IA

They made it right when the first contractor they sent over for my HVAC issues did not even file a claim; tried to sell a new system without checking to see if the issue would be covered. Was able to speak with a local rep who then put me in contact with the company and they sent a new person.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Pamela Fogle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Rock Hill, SC

There was always somebody available to talk to and the website was easy to use. I've used it several times. My hot water heater broke, they replaced it the same day. My refrigerator broke and I chose to take credit and I bought my own. I have several neighbors who have it and are very happy, and then I have several neighbors who have another company and they're not as happy.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Nancy Jo Scottsdale, AZ

I've used them a few times and up until this point, it's been pretty good. My oven stopped working, it took a a very long time to get a repair person out, about a week, and when they came out they had to get a part and so they came back in another week, and the part came right away so it was just scheduling with the availability. But I went 2 weeks without an oven and then my oven stopped working again and it was the same thing, so I called 2-10 because I didn't know how to make sure I wasn't paying another $150 for the same problem that wasn't fixed. I asked if I would be charged again and they said it all depends if this is a new problem or if it's the same one, and they said we can't get someone out there for 2 weeks, which is insane, unless I go through another vendor instead of the one that we used last time, but then I said am I going to get charged because it's a new vendor, even if it's the same problem, and they said they weren't sure but probably. So I ended up having to go with the one that's 2 weeks out and I'm still not even clear that they knew the answer and I think they're just telling me what they wanted to tell me to get off the phone and move on.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Nancy Jo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Ballwin, MO

We had a faucet that was broken and it was leaking continuously and I contacted 2-10 and they had somebody out here within the day. It turned out that there was more expensive work needed because the pipe was not accessible except in the inside and so we got someone authorization to fix it in the inside and they did and it all happened very quickly and painlessly.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Madhulita Clover, SC

Because of our location they don't have many service providers. A couple of times we had a tripped switch on the main circuit and it was immediately addressed. They got the nearest service provider and they got me an appointment, so they came over and corrected the circuit breaker.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Madhulita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Austin, TX

When I picked up the phone the representative on the other side of the phone knew exactly what needed to be done and she was extremely helpful and guided me through the process effortlessly.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous Atlanta, GA

The service can range from really exceptional to average. I've had absolutely amazing service and then I've had service that you wouldn't wanna brag about. I had a garage door repaired iwthin a day and an airconditioner fixed within 4 days, but used three different companies.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Travis Rock Hill, SC

Every time I've called 2-10 they have answered my questions and tried to be helpful with any issues that we've had. We've had to have multiple contractors come out for one problem, which is probably the only issue that we have had. The issue is not 2-10 itself, but some of the contractors 2-10 has.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Travis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Atlanta, GA

The only time we've had a claim, they were extremely responsive and it was resolved to my satisfaction. It took multiple trips but they stuck to it and they finally got it fixed.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kim Philadelphia, PA

The people have been very nice and very friendly and they seem to be very understanding. When I made a complaint about the fee that I was charged, they were cooperative and stuff like that. I haven't been very successful with things with them.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kim, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Giovann McDonough, GA

I have no issues with getting my issues fixed right away and I really appreciated that 210 warranty kept updating me with what's going on with my problem. The speed of service as far as keeping me updated was very good.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Giovann, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Barbara Charlotte, NC

I usually get a reasonable response in a reasonable period of time and I get follow up if they see that my ticket is still open. When I the first contractor they sent was not the best they were able to make another referral that worked out well.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Robert York, SC

Easy to file a claim and get a representative. I've had to use it actually a couple times. I've used it for my H V A C, twice for heating and air, and then I've also used it for when my ice maker stopped working. Anytime I've been on the phone with them I've never had any issues and they've helped me get everything I need.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Grand Prairie, TX

Well we have been using it since we moved into the house and we really enjoy this services. You don't have to wait long for them to call you back and then do a really good job to your satisfaction. We had issues with the garage door and they were able to came out the same day and fix it. I think that they do a very good job. Really good service.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve Topeka, KS

I had trouble getting into my portal so I called in and she took my information and she opened the portal for me and gave me the password. Then she went ahead and contacted Ace Plumbing and she and she took care of everything, I didn't have to make any calls after I talked to her so she was wonderful, very very good customer support.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Steve, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Randolph L Saint Petersburg, FL

They are always prompt with getting a repair man out here and making sure that the repairman does the job correctly. We have had experiences with a service person coming out that did not do their job and they had someone out here almost immediately to correct that and get it right.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Randolph L, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bobbie & Bill Nashville, TN

They are always very courteous and they've just done what they were supposed to do and that was it. They were in and out very quickly. It seems like they'd always respond very quickly. We like everything and we have had other companies so we do like 2-10 very much.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bobbie & Bill, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Calabash, NC

It took me forever to get through to them, you have to be on hold for half an hour, but when you do get somebody they were very courteous and helpful. They contractors that they had sent out for the service call have been excellent. Courteous and knowledgeable, quick to respond.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kelly North Las Vegas, NV

We had an issue with one of our AC heaters and they were very timely, came out and fixed it.The first contractor had canceled so when I called them, the customer service worked with me to get someone else out to fix the issue that we're having.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kelly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Aida C Gainesville, GA

They've been very easy to work with and they're very pleasant. They're great, very friendly and they're knowledgeable. Once my refrigerator went out and they sent someone out here within a reasonable amount of time and they got it fixed and have not had any problems with it whatsoever.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Aida C, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Paula Fortson, GA

I've had 3 or 4 incident of needing their help in a span of a month. And they helped because it was so unusual that it was back to back issues. They arrived on time, they gave me a good person that is reliable to do the service. They even offered to pay. Didn't bill me for one of the calls because of the issue being so unusual.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Paula, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Toney Grovetown, GA

I just needed to use them last month and one of the people that came they temporarily fixed it and you try and call him back and he never answered the phone again so I had to call 2-10 and they sent me someone else out which they did a great job. I've had them for 18 years and over the years the cost has gone up but I think it's well worth it.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Toney, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Covington, GA

Their technicians are very nice and manageable, they come to the job and that's pretty much it. Their customer services is the same way, customer service is very informative. When you need them, have a question, they know what they're talking about.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon Deshotel League City, TX

fast response to requests for service, we are very satisfied with the service companies that have been assigned our work orders

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Bruce Nicotero Visalia, CA

I submitted a claim and no one called me at all. I called the electrician and he says he is not doing work. I checked the website and it says contractor unavailable. I need a contractor how can they not have a contractor for me?

4 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Nov. 28th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kasey Hayes Fayetteville, NC

We just recently filed a claim through them for a/c repair. The claims process online was quick and easy and the repair man was here the next day. 2-10 covered the repair and the situation was resolved efficiently.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kasey Hayes, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles (Doug) Bella Vista, AR

They're just a good company and they do what they say they're going to do. They had a company come out the day after I reported a plumbing problem. They're efficient.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Charles (Doug), we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sonia Pearland, TX

They were very supportive, they kept me in the loop on every repair. They kept me in the loop on the name of the person that was coming and it was handled professionally.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sonia, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patricia Williamsburg, VA

They replaced my upstairs air conditioner right after two visits from the company that couldn't get it fixed. Very responsive to the homeowners needs.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Colleen Bakersfield, CA

2-10 cares more about their bottom line then making sure the customer receives quality products or gets the claims taken care of in a timely manner. I have a three year old dishwasher that does not get my dishes clean. The repair company recommended replacing it. 2-10 decided to replace the motor instead. This machine has never functioned correctly. I can only operate it half loaded. This costs me more money in utilities & detergent. 2-10 could care less. Unless the motor was faulty from the start I expect the same level of performance after the part is installed. It is now OCR. I put in the original service request in June or July, I can no longer remember.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Colleen , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Deborah Whitehurst

Although website makes it easy to file a claim, when one has to call to ask a question one is often on hold for over an hour. Last night I was on call over an hour and still did not get my question answered despite talking to 2 service people. Its been 3-4 weeks since claim filed and service provider determined that appluance needs replacing but no contact by 2-10.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Deborah Whitehurst, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lisa Queen Creek, AZ

They should hire better people. I reported that my ice maker wasn't working and it took two weeks before they even sent somebody out. Then the guy came out, ordered parts, scheduled an appointment to fix my ice maker and never heard from again. I've reached out to Choice and they said they were going to send him a special work order today saying "you need to respond within twenty four hours to the lady" and he still hasn't called back.

2 months ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022