2-10 Home Buyers Warranty (2-10 HBW) has been in business since 1980. The company has protected over 5.8 million new and pre-owned homes. With robust coverage, 2-10 Home Buyers Warranty has been protecting homeowners for more than 38 years from unexpected breakdowns. Its home warranties protect the most critical systems and appliances that are used every day. 2-10 HBW also has insurance-backed structural warranties for new construction. Pricing information is not listed online and a service fee is required for all contractor visits.
2-10 Home Buyers Warranty provides 24/7 service to its customers. If one of your home appliances or systems breaks down after hours or on the weekends, you don't need to worry about scheduling service for a later time. Homeowners may submit a service request 24/7 online. A service contractor will be dispatched who will schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.
In business for over 38 years, 2-10 HBW has provided warranty coverage in over 5.8 million homes. You can rest assured that the company's processes are fine-tuned and easy to follow. The company uses local, independent service contractors. To ensure the service contractors are meeting 2-10 HBW’s service expectations, 2-10 HBW uses a third-party satisfaction survey tool and surveys every homeowner who provides an email address after a service request.
Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 HBW allows its customers to contact the contractors directly to expedite the process. If you are looking for a quick turnaround time, this is a nice feature to have.
2-10 HBW does not provide service for every state. States serviced are as follows: Alabama, Arizona, Arkansas, California, Colorado, District Of Columbia, Florida, Georgia, Indiana, Iowa, Illinois, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, & Utah.
Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee starts at $70 but can go up to $100, depending on the type of coverage you have. Regardless, if you are hoping to avoid extra costs, this is something to factor into your decision.
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Horrible customer service! 2-10 Home Buyers will gladly take your money when things are good, but go radio silent when you actually need them. We've had a premium policy for more than 15 years. When the A/C broke, they sent out an incompetent technician to replace the compressor. He failed to change the line filter, so the compressor died, and the coils are leaking freon. 2-10 then sent out two (2) more technicians, who both advised that we needed the A/C unit replaced. Since we have a replacement policy, we weren't worried, but we should have been. Now that 2-10 is responsible to replace the A/C, they stopped returning calls. They have disappeared leaving us suffering in the heat. The temperatures here are soaring. According to all the local weather stations 90 degrees feels like 107. Save your money. You are paying for peace of mind, but what you are actually paying for is company profits.
We recently purchased a home and the contract required the seller to purchase a 1 year home warranty. Unfortunately, they chose to use 2-10 as the warranty company. Shortly after move in, we turned on the window air conditioner (the home is older and has central air upstairs and window ac downstairs). The unit seemed fine at first but, within a couple of days it became clear that the unit was not cooling sufficiently. After a few more days, I contacted 2-10 and submitted a claim. During this conversation they asked how long the issue had been going on and I replied that it had been about a week. Later after the technician reported the actual issue and recommended replacement of the unit, 2-10 denied the claim saying that my comment of "about a week" translated to the day the contract went into effect and, therefore, the issue existed before the contract went into place. I called and tried to clarify but, nothing I said about the actual timeline would change their decision. They passed judgement based on what I thought was a casual question and response during the initial conversation. The truth was unimportant. Avoid this company and get your coverage elsewhere.
We've had problems with the air conditioner/heat pump since we bought the house last year, May 2018. Each time we got the run around about what was wrong with it. Both my husband and I have health issues - Air conditioner stopped working completely 5/30 had to wait a week for a service technician! They didn't contact the contractor to notify when parts would be in or if they were ordered. 6/17/19 We just spent an hour on the phone to find out we have to wait another week to find anything out. Our house was built in 2007, so getting a new coil shouldn't take weeks to get. After this is taken care of we will be cancelling the warranty on both houses. Buyers beware!
Called in with a/c out and asked for it to be expedited since are are under 110 degree weather. They said unless the state declares a state of emergency they don’t care. Two young kids with a house that should hit 110 which is very dangerous and they don’t care. Avoid them
my A.C. unit was out for almost 2 months, during this time we went through 2 compressors and were waiting for the third when i could not take the ridiculousness any longer and i purchased my own A.C. unit. i live in virginia and during those 2 months no one cared to expedite or bother themselves at 210 to consider that an emergency in virginia's summer temperatures my house was a constant 84 degrees for the 2 months straight with humidity of well over 76% every day well now i have mold growing in my bathroom from this experience (there was no mold before we just bought this house 6 months ago) and guess what 210 WILL NOT cover mold because of this issue apparently its in the service agreement which is convenient for them to take their sweet sweet time fixing major issues like an A.C. unit so now it seems as though i have to pay for this mold out of my own pocket! do not get a warranty from 210 they do not care about any of the people they "take care of" you are just a dollar sign. I will never ever ever renew my agreement once it is over, they have lost this homeowners money.
If you have an expensive item to be replaced then don't expect it to be replaced quickly. 2-10 will have to source the part and then send it to the vendor for installation. Minimum time is 5 days just to get through their process. Then the part eventually comes in and is installed. If you have an A/C system or water heater that can be critical to the operation of the house you will have to learn to live without these items until they are installed. They will offer a cash buyout for much less than the value of he job. Be careful if you ask about this option, they may stop your order and "wait for you to contact them" about a decision. Further delay on any repair. Yes they are pretty poor with service. The service rep was "amazed" that my order for a part was processed in 3 days, that is really fast for them but then getting the parts takes another 10 days. They simply have a terrible system in place but like all insurance companies, deny and delay so you can avoid paying out claims.
This is the worst company I have ever dealt with. My Air-conditioning went out on the hottest week of the year as of yet. I called these people to get it fixed at first it was super easy the contractor guy came out the next day took a look at it and told me what was wrong and they would write it all up and 210 homebuyers warranty would take care of it and that they were ready to go at anytime. Except 210 calls me and tries to now say they don't trust the contractor and want to send out another contractor. fast forward 1 week and my house is 100 degrees and no one from anywhere has called me. I have called the multiple contractors that are supposed to come and fix it per their emails. The AC places that I have called have told me that they do not have the work order to come out to my house or it seems they do not exist in actuality. DO NOT EVER PURCHACE A WARRANTY FROM THESE PEOPLE THEY DO NOT KNOW HOW TO TREAT PEOPLE OR RUN A BUSINESS. How is it my fault that 210 doesn't trust what seemed to me to be very honest contractors and now they are trying to yank me around on my ac and it is over 100 degrees daily where I live. I am very dissatisfied customer
We have owned four homes and have used several different home warranty companies. This has been our only terrible experience with one. I believe that 2-10's method of operation is to string their customers along until they give up on having a work order completed, and then just providing a piddly buyout. We are on week 3 of our AC being broken. We live in FL and it's 100 degrees outside. We jumped through all the necessary hoops in order to have the repair done. 2-10 ordered the coil that we needed and we were put on the schedule for a local HVAC company to come out yesterday and do the repair. On yesterday morning, I received a call saying that the work order had been canceled because our coil had been restocked. I was told that this was a "paperwork glitch" and that we would need to start our entire process over. This was after living for 2 weeks in blazing heat with no AC. To say I was upset would be an understatement. On top of this, I was told that someone would be calling me back that day to keep me updated on the situation. No one called me back, and when I called, I was put on hold for an hour before I finally hung up. The coil that we need to repair our AC is a $1200 part. If we do the buyout for that part, 2-10 is only going to give us $200. Also, I was told by the HVAC company that they had contracted to do our work, that 2-10 had done this EXACT same thing to another family just the day before they did it to us. These people are crooks. There is no good reason to buy a warranty from them when there are so many other reputable ones. Don't give them your business. You won't get anything from them.
On 30 April 2019, I submitted a claim to 210 Home Buyers Warranty Company because the blower motor disintegrated in my Trane HVAC System. The service provider was contacted by 210 HBW and he was dispatched to my home. On 1 May 2019, the service provider came to my residence and stated that a new blower motor needs to be ordered by 210. 210 called and left a message on 2 May 2019 indicating that the blower motor had been ordered. I contacted 210 on Monday, 13 May to see if the part had arrived since it was well past 3-5 business days. The customer service representative indicated that they had attempted to contact the service provider via e-mail because 210 needed more information on the Trane HVAC (e.g. model and serial number). I told her that this was unacceptable and it has been over 2 weeks. Then, I was transferred to the purchasing department and was put on hold while the purchasing department contacted the service provider. It is now Friday, 17 May 2019, and on yesterday, we had to go to Home Depot to purchase a portable AC unit because the temps are going to increase into the 90's over the next several days. Earlier this morning we I contacted 210 HBW, they indicated that they required more information from the service provider. This is a poor business practice and the customer is totally inconvenience because of miscommunications, etc. Each month, we ensure that 210 HBW Bill is paid on time. So, it is totally ridiculous for this to occur.
The worst service ever. Sends out shady contractors refuses claims . Try your home owners insurance. Some offer warranties
Save your time and money and pick another company. I have been a customer for over two years. Last summer the upstairs ac went out and it took 4.5 weeks and three companies to get it working. Guess what? Same ac has been out for over a week and I’m told today they had to order parts but didn’t know when the parts would be in. This company is a joke. I will not renew my agreement next year. Be wise and select another company!
Do yourself a favor go to a differnt company. Almost 4 months without a refrigerator when they finally decide to replace it they give me several hundred dollars less then the fridge is worth or their poorly rated one. I know it may be petty but its a French door style and the replacement would be side by side because its cheaper. Purchasing department is rude and told me "at least this one will keep stuff cold what more do you want"
Terrible home qarranty company. Another issue with this home warranty I was told by their representative that the compressor for my fridge was ordered and it would take 3-5 days to come in. After over a week, i called today and was told that their company would not be able to do anything about my fridge since it was under manufacturer warranty. I asked their rep if i needed to call the manufacturer but was told that the part was already ordered over a week ago -- now i need to contact manufacturer?
Garbage. Have a warranty where a garage spring is specifically covered. The garage spring broke and they denied the claim stating "there must have been a pre-existing condition". Do not use this company.
Do not use this company. They took two months to fix my HVAC system and this was for replacing coils. Every time I called for a status, they needed to verify part numbers and my unit manufacturer. This happened several times and the original information from the contractor was accurate. I literally had to call them every other day to ensure the claim was moving forward. They said they would expedite, but did not. I have spent at least two hours with them on the phone. The parts are still not in. And it is 85 degrees in my house.
Absolute worst company ever. Our air conditioner completely ceased to function. We contacted 2-10 to report the problem. We were told it would be 2 weeks before their contractor could make it out to see us. After a few days, our upstairs temperature reached over 90 degrees, we simply couldn’t wait any longer. We contacted a reputable HVAC company in the area and they were out 2 days later. After finding a hole in the condenser coil of the 12-year-old unit, we agreed to replace it. After a prolonged call to 2-10 and the HVAC contractor, we were told they would call back in an hour to let us know how much of the cost they’d cover. Of course, that call never came. Three days later, after still never hearing from the, we called back. At that point, we were told they’d pay $800 of the roughly $8K replacement of the AC and associated 30-year-old furnace. They said this was because they could repair it instead of replace it. Fascinating, considering they’d never even had anyone out to look at the system. Do yourself a favor and get your home insurance from anyone but these crooks at 2-10.
We have had the worst experience with this company. We closed on our new home and this insurance was provided by the sellers in the closing costs. As soon as we moved in, we noticed that the hot water in just the kitchen wasn't consistent. I called and arranged a diagnosis. The technician came, provided a diagnosis, and then they denied our claim saying that we noticed it one day before our policy started...a day we didn't even yet have keys to the house. They provided us with no recourse whatsoever to dispute it, and of course we still had to pay the technician the fee without getting ANY information about the exact diagnosis! Moreover, they didn't even contact me to tell me about it. I had to chase them, and I was on the phone for ages. I will never buy this policy again!
The worst warranty ever in the history of providing warranty. These guys are looting money with no service. My counter top down raft is not working for a year and these guys are giving story after story , sending technicians after technicians and when I call the 210- warranty , they say they have not received the diagnosis from the technician and when I call the technician, they say they have sent the diagnosis to 210-Warranty. This is ridiculous and if you plan to buy any warranty from these guys please think twice before you invest your time and money.
Bought a structured warranty, when got roof leak . Call them they say roof is not a structural of the house , so not cover . They just want take the money .
bad, bad bad, horrible experience. RUN AWAY AS FAR AS U CAN FROM THIS COMPANY...READ ALL the reviews in every site, they are taking all your money but when u need them , no one will call u and if ever u get them on the phone they are rude and don't care if youre in a hot home bc your ac is broken or your water is coing out from the washer or any other issues. I wish I read the review before I took the services. they are horrible. what it makes worst is the manager in OHIO named Britney is horrible,rude and worst customer service. she need a good training or go back to school to get a course in management!
I submitted a request on April 25th for the upstairs AC going out. Today is May 7th and we have yet to have it fixed. I have been given the run around so many times by both customer service agents and a supervisor who clearly did not want to take the call as the only way I was able to speak with him is because I refused to hang up. I live in Alabama..it is May...it is EXTREMELY insanely hot and sleeping without air has been a nightmare for me and my kids. I am highly upset with the service or lack there of that I have received. They ordered the wrong part and it took 3-5 days to figure that out only for them to tell me yet again I have to wait 3-5 for the new part that I found out is LOCAL it does not even have to be shipped from anywhere. I even offered to drive an pick the part up myself but according to them they have a "process" they have to follow in order to save the company money. CRAPY CRAPY Service!!!
This company is terrible and we certainly won’t renew our subscription. Reported a non function AC 10 days ago and we have the platinum policy w the AC option. It’s a simple compressor issue and covered under my policy. Something that can be ordered locally and resolved within 24 hours. Both the contractor they dispatched to and I have called on this multiple times. We live Nashville and it’s hot. Our house is on the market (with a non functioning AC system and my office is upstairs, cooled by this unit so not usable to me. Today I spent 30 minutes mostly on hold and then advised I could not escalate and they would not expedite because when I called 2 days ago, I was advised their “policy” is 5-10 business days. Hmmm ... well that wasn’t in their sale lit as I recall. The Supervisor wouldn’t even get on the phone and I was being calm and polite ... so Don’t use these guys! Keep shopping around.
I am a homeowner located in Dayton, OH. I have had an incident with my heating external unit around beginning of March. I filled out a service request and they send a service provider in a day. This person suggested that he is going to request a replacement of the unit. Then, without my knowledge, they send out another maintenance person in few days who then did a second round diagnosis. That same day he requested for list of items to be bought to fix the unit. Ever since I have been calling them by the week and lately every day for a status check. what they say is they need more info from the second company. When I cross check with the servicing company, they inform me all information is submitted to 2-10 with the list of items and price breakdown. 2-10 is saying the price breakdown is not complete and can not give go-ahead for the service. Yesterday, they said they will be sending out a new company to re-diagnose the unit. I did a follow up today and they said, the request may not be filled before Monday (as today is Thursday) hence I shall wait. This is such a ridiculous service and getting me frustrated. It is not my first year with 2-10 and for the annual coverage renewal, they have been bugging me too much to continue my customership. Didn't know that 2-10 is a company making money of off a lip service. It is such a terrible company and I do not recommend anyone to pick them for any coverage.
When you do your 11 month inspection on a new house you fill out a form to let them know all the deficiencies then they decide if the contractor is liable to repair it or not this company totally sucks I would never use them again and I would never recommend no I don't even want to get started on all their BS! Items that are clearly the builders fault will come back saying the builder is not responsible.
They get no stars poor service. They made me put one. I lied I didn't have to put one star there. My family has been without a refrigerator for 2 1/2 month with no replacement one was offered. 3 different companies couldnt fix it. Monday I'm going to my attorney. This is bs. Don't get this company get another one... You will sleep better. They take your money and their service is God awful...
Don’t buy this warranty. My ac went out in my newly purchased home in 3.5 years. Filled out warranty claim and technician came out and found both sets of coils leaking stating he had to give them numbers to repair. Well two days later after I submitted a request to see what what the holdup I received a call from 2 10 warranty saying they won’t cover the ac cause it still should be under manufacture warranty. So all the stuff they claim to cover they won’t, you will just get the run around. Its a nightmare. I’m warning all the new home owners in our neighborhood on our neighborhood Facebook page. I canceled my service
First call encounter rep with attitude. Apparently when my heater broker down at night in sub-zero weather with 4 young children and they did not answer, my call another contractor is not covered. AVOID this Company!!!!!!!!!!
7 weeks and 1 day. That’s how long we’ve been without a working dishwasher. Two different appliance repair companies, four different repairmen, a total of six visits and three different parts replaced, and we have yet to have a working dishwasher. 7 weeks and counting…for a dishwasher. Not a rocket booster on a space shuttle...a dishwasher. 7 weeks. On 5 Feb 19, after running the dishwasher and having it not drain twice, we filed a claim with 2-10. Very easy process, and the very next day, we had a repair technician at our house troubleshooting. Wow, how great is this?! The “celebration” was short lived though. The tech, after not doing much, diagnosed it as a faulty pump. The part was ordered and we wait. Several days later I got a call from the repair company admin girl saying they “received the part, but it fell apart when we opened the box”. Huh? Ok. So they had to order a new part, and again we wait. 17 days after the first visit on 23 Feb 19, the same tech shows up with the new part, puts it in and says all is good. When we went to use the dishwasher that night, it would come on for about 20 seconds, then just stop. Another issue; now it basically just doesn’t work at all. I flipped the breaker, selected different wash cycles; everything I could do and it continued to just come on and then stop. I advised the tech immediately of the problem. Several days later a different tech from the same company shows up to re-troubleshoot the issue and says a different part is bad. So they have to order the part…and we wait. Several days later yet a different tech shows up to put in said different “new” part, and come find out the part is clearly used, banged up, dirty and with tool marks on it. Clearly it was taken out of another dishwasher and re-used, so we turned him and his used part away. You don’t utilize used parts in a repair in this case. Among other things, this repair company, contracted by 2-10 orders parts from some backdoor parts place that gives them parts that crumble when you open the box, or else they’re used. I called 2-10 and explained I was done with that company, and they provided me a new appliance repair company. A few days later on 9 Mar a guy from the new business shows up and decides some other part is bad, so he has to order that part. And we wait again. Several days later right around 13 Mar after a good month and change has elapsed from when I first entered the claim, I get a call from 2-10 saying the parts were going to take a long time (“drain pump and interface board”) so we would have to wait even longer. Since it was all I could do at that point, I laughed and noted to the 2-10 rep then and there we wouldn’t have a working dishwasher before two months had gone by, at least. He assured me that wouldn’t be the case (turns out I was exactly right). On 21 Mar, the same appliance tech shows up and after helping himself to almost an entire roll of our good paper towels to sop up water, pops in said new drain pump and new interface board…tests the dishwasher and after fiddling with it quite a bit and the dishwasher still pretty much acting funny and doing what it did before, assures me it works. Once again, after he leaves, the dishwasher doesn’t work and continues to come on for a few seconds and stop. I texted the tech, and told him it doesn’t work, and he responded at that point the dishwasher is beyond repair and he would let 2-10 know immediately, and they would more than likely provide a replacement and I should hear something by the next day (Friday). Today is Wednesday, 27 Mar, six calendar days and four business days after the tech put in the “can’t fix” resolution and after calling for the 3rd time this week completely fed up and threatening to lodge a complaint on the BBB by the end of the day if I didn't get something, I finally got an email with the replacement offer. This was after being told it would take 24 hrs to get a response, which then turned into 3-5 business days because their process changed. So it was going to take another two weeks after the tech made the final diagnosis to finally get the replacement/buy out offer...let alone receive any money or a replacement dishwasher??? Unreal. 2-10 says in their terms and conditions they replace with a comparable as good or better model. Our dishwasher was an $800 Bosch, 53dba, hidden push button self latching model (shx4ap05uc/05). Our replacement? A $450 GE 62dba, rotary dial, with non-hidden buttons model and old school swing latch straight out of the 1970s with horrible reviews.(GSD336KSS). The guy from the replacement dept calls immediately upon sending the email, and figuring I didn't spec the replacement already, which I did, uses some line on me, proclaiming "it's a bit of an upgrade" LOL! Right...and they know it's far from it; he just hadn't expected I already spec'd it. I asked him to try to explain how this GE is an upgrade to our Bosch, and he couldn't, obviously. He tries to tell me they don't use the dba level as a standard, although if you price dishwashers anywhere, the price jumps the lower decibels you go. Dba level is a primary standard. Based on that, I was forced to take the buy out, and all said and done with the $100 service fee, am supposed to get $306 for our $800 dishwasher. What a great deal huh? Let's do some quick math: $440 for the warranty, $100 for the service fee, and I get back $406. I'm still in the hole almost $134 and still have to go buy a new dishwasher for $550, that still isn't comparable to our old one. Had we not had this home warranty, I could have skipped the 7 weeks with no dishwasher and hassling with repair men and 2-10, replaced the dishwasher with one from Lowe's within a day, and come out exactly even. My advice is this: Do not use 2-10 Home Warranty, or you will be sorry. They are a business, and there to make money, not take care of you; it's as simple as that. They contract bottom of the barrel unskilled repair companies, but claim no responsibility for them, they DO NOT come even close to replacing with like or better items, and it takes them forever to get your claim done, which they also claim no responsibility for the time factor. If it takes a year it takes a year; makes no difference. Thank God it was only a dishwasher, and not something critical like a stove, fridge or HVAC unit. Think about that one. If you want to have a warranty, use Squaretrade to warrant specific items for dimes on the dollar. I had a 49" 4K TV go out once, and within a couple days I had an email that offered me a choice of three TVs...they were clearly as good or better than the one I had. I made my choice, the TV was delivered very quickly, and the TV is great and working to this day. We made iPhone claims with Squaretrade; again fast, great service and the phones were flawless, despite the fact they give you refurbished ones as part of their terms and conditions. We were blown away and really thought they were brand new. I can't say enough how great Sqauretrade is or how my experiences have been. Bottom line if you think you're getting some piece of mind and some easy great process with 2-10, think again. That's all your getting, is the illusion of peace of mind, security and saving money. 2-10 gets a lot of business from real estate sales. Many probably don't renew, but there's a revolving door of new customers as houses are turned over, so they don't need to make sure you're happy. But for those thinking about becoming new customers, or renewing that haven't had the pleasure of making a claim, you are far better off going to buy a replacement item yourself, or fixing it yourself...and I would venture to speculate that's what they hope for as well when you get fed up enough, and you will. Save your money and put it away for repairs or new items; you'll be glad you did. I won't be renewing with 2-10, nor would I even use them again for free...that's how painful it is dealing with them. A $440 warranty policy and paid $100 service fee bought us 7 weeks and 1 day without a dishwasher, only to get offered some bottom of the barrel $450 GE replacement or $406 cash for our $800 Bosch dishwasher. How great is this company? Don't take my word for it though...have a go with 2-10; just get ready for a lot of pain and next to nothing in compensation if you hate yourself enough to make a claim with them.
2-10 is a horrible company!!! I had a water leak that flooded my garage ceiling, then my AC unit went out within the first 2 months of purchasing my house. Both times they sent out a local person to look at the the situations. BOTH times they were only at my home for no longer then 10 minutes. Each of them wanted their 100$ for driving out and saying "this doesn't fall under my warranty." Then I got all kinds of bs when I called 2-10 and why the couldn't take care of the issues.
I wish I could give them less than a full star. I am a realtor who purchased a (personal) home that came with a 2-10 warranty and I have NEVER dealt with a worse company. First, they wanted to take up to 2 weeks to fix my hot water heater. (We have 4 children, the youngest being 1). Then, our downstairs AC went out and they sent a contractor who told me there was NO way they would cover it and gave me a $9k estimate, after he didn't show up, twice. They ended up approving a coil replacement and which the contractor was not thrilled about, so he just disappeared. We live in Florida, again, with 4 kids. I called to find out what the status, since they could not get ahold of him either and I was told, "ma'am we aren't responsible for timely service, that's between you and the contractor." Oh, you mean the contractor that YOU make me use? DO NOT, UNDER ANY CIRCUMSTANCE, PURCHASE FROM 2-10.
Furnace went out and when I called them they said the one contractor they had in the state could not get there for about 11 days. On 3/6/2019 they told me that I could use my own contractor and I had it replaced by 3/8/2019. They then send me an email on 3/14/2019 saying that any contractor I chose had to call them first to get the repairs authorized in advance. This company is a scam. I should have read reviews first.
I want to share my experience of this company. The service person was Awesome, great customer service and knloedge. my 2-10 Warranty reps was a hit and a miss. One said I was covered by the call (I am a new Home Owner) and the second rep decline the my request which was fine because I worked out witht he rep that wa sent to my home. I wa so scared dealing with someone I did not know and I trusted the 2-10 Warrany company. The Co, was the one letting me down and the rep took good care of me. Why is it an issue if the warranty is new when you go to use. Its no hold on it after 30days. I paid my money in full why cant I use it when its needed, I didn't put a hold on my money, you took that. someone needs to explain. I am so disappointed with this company.
I had a new microwave installed it worked one time and broke down. The manufacturer wont fix it under warranty unless 2/10 calls them. 2/10 said they wont call them and want me to pay a $100 for their repair guy to come out. I already paid them $100 for the first visit and now they want a$100 to look at a one week old microwave that should be under warranty.
They denied our first claim. Stated the opinion of the contractor was that the issue was pre existing when we had just had a home inspection a month prior covering this exact unit. My facts vs. their contractors opinion did not matter. I had to call them to find out it had been denied after a month of dealing with multiple shady and inexperienced workers. 0 out of 5 stars would be better for them. Scum of the earth.
Still have electrical issue. No one ever called once the claim was filed. Terrible experience. Requesting refund for the renewal premium!
They are relatively quite deceptive in terms of coverage. We got insured, when the appliance failed, they denied coverage stating it as being preexisting.
DO NOT under any circumstance use this warranty company. I needed a simple (simple) PVC drain line repaired. The contractor this company used come out looked at the damage, took my money and told me he would come back in two weeks are repair the leaking pipe. (Absolutely no repairs were made) The company has since pushed back the repairs twice. 2-10 Home Warranty will not issue me a refund for the service fee and the issue still is there. Ultimately, I had to call a plumber to fix the piping. It was complete in 20 minutes. BUYERS BEWARE - Find another home warranty company.
I feel like 2-10 needs to provide more info and more clearly communicate the details and context of the plans they provide and help customers understand the package/plan they have purchased. Loopholes and surprises are not something the customer likes to deal with later.
NOT AS HELPFUL AS I THOUGHT IT WOULD BE....NOT AS ALL HELPFUL
Owning an older home, I have utilized the service several times, easily saving thousands of dollars in repair costs. Warranty service is usually quick and straight forward with limited paperwork involved.
Being a first time home owner can be a bit scary , with 211 I'm able to enjoy my home and not worry about affording repairs.
Service requests can be logged in quickly and easily. Depending on the applicance or system, service can be quick or delayed. I have had good experiences and so-so experiences on certain service requests
We have had 2-10 home warranty since we purchased our home in 2010. I wouldn’t give it up we have had our Sub-Zero refrigerator rebuilt and the ice machine fixed. A thermador oven/stove replaced and our dishwasher rebuilt. We also have had a sump pump replaced and a roof repaired! Love knowing that we have the security and piece of mind that we can call 2-10 and they arrange for a competent repair man to come to our home!
Had a bathtub faucet dripping very badly. Called 2-10 and they processed my claim immediately! The repair company called same day. The plumber fixed both hot and cold side of facet just to insure the job was done and we wouldn't have to call again. He was in and out within an hour!.v Very pleased with 2-10 and plumbing company!
This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.
The original warranty was given to us by our agent. I decided to renew because we actually had to use it on the oven which was only 5 years old. The renewal was a bit more expensive and hopefully I won't need to use it but better safe than sorry.
Didn't cover underground plumbing, so that was a little disappointing. Covered repeated snaking but not the fix for the underlying issue. Paying $100 every time for snaking multiple times a year was not fun.
we had problem with our heater , we called and they gave us a phone number and name of the person that could help us in our area.
Excellent staff in knowledge of there warranties. Helpful caring and fast.
Customer service was good and it didn’t take long to get everything done.