2-10 Home Buyers Warranty Logo

2-10 Home Buyers Warranty

check_circleVerified

star star star star_border star_border
977 User Reviews

7.2

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: October 20th, 2021

2-10 Home Buyers Warranty (2-10 HBW) offers a wide range of home warranty products and services. The Denver-based company started in 1980, offering a 10-year insurance-backed home builder structural warranty product.

Today, one out of every seven new homes is covered by the company's flagship structural home warranty contract. 2-10 HBW has protected more than six million homes, with its expanded product range of Home Warranty Service Agreements for homeowners and Real Estate transactions. 2-10 HBW agreements protect sellers during the home’s listing period and give buyers peace of mind about their home's crucial systems and appliances.

2-10 HBW offers warranty agreements for a variety of conditions, including the following:

  • Newly built or existing homes
  • Single-family homes, condos, or townhomes
  • Home Warranty Service Agreements for:
    • Real Estate transactions with coverage for buyers and sellers (available through real estate professionals only)
    • Any homeowner (online or over the phone) with several plans homeowners can personalize with options
  • Structural home warranties (offered through builders only) 

With robust coverage, 2-10 Home Buyers Warranty has been protecting homeowners from unexpected breakdowns for decades. It has a claim payout rate of 97.5 percent. Home warranties from this provider protect the most critical systems and appliances, regardless of their age, and they may cover unknown pre-existing conditions. 

How do homeowners make a warranty request with 2-10 HBW?

Homeowners can submit claims through their online Portal account or by calling customer service. 

With 2-10 HBW, who does the repairs?

Service calls are performed by 2-10's network of licensed, independent service contractors. If they are unavailable, you will be asked to select your own contractor. 

Additionally, customers can request to use their own preferred contractor, but it might be more expensive. If your choice of contractor is pre-approved by 2-10 HBW, you and your contractor must follow 2-10 HBW's instructions on how to receive service to be eligible for any reimbursement. You are responsible for the difference in cost between what 2-10 HBW would have paid in-network and the cost of using your preferred contractor. 

What is 2-10 HBW normal in-policy timeframe?

Once you submit a claim, 2-10 HBW will assign a contractor to your claim within 48 hours. The contractor will then contact you to schedule an appointment. 

What is 2-10 HBW's emergency policy timeframe?

If deemed an emergency, 2-10 HBW “will attempt to have a contractor contact you within 24 hours.” Emergencies are defined as failures resulting in the following:

  • No power, gas, water, or working toilet in the whole home
  • Ongoing physical damage to the home
  • Immediate danger to your health and safety 

Keep reading our 2-10 Home Buyers Warranty review for pros and cons of working with this home warranty plan provider.

Video Customer Reviews

Vanessa King Customer Review Video About 2-10 Home Buyers Warranty

Vanessa King

thumb_up

The Good

  • Range of Warranty Products
  • Good HVAC Coverage
  • 24/7 Claim Submission
  • Extensive Industry Experience
  • Contractor Options
  • Exclusive 'Even-If' Service Fee Guarantee
  • 2-10 HBW Appliance Benefits
  • 30-Day Money-Back Guarantee

Range of Warranty Products

This review discusses home warranty service contracts that cover appliance and home system repairs, not the structural defect coverage purchased through builders.

2-10HBW offers a variety of different home warranty coverage plans, with different product lines based on whether your warranty contract is part of a real estate transaction. We have detailed the basic options for both circumstances:

  • Homeowner Direct-Sale Warranty Plans — You are neither buying a home (new or existing), nor selling your home. You are proactively shopping for a home warranty policy.
  • Real Estate Warranty Plans — These plans are only offered for purchase through real estate professionals. They provide coverage for sellers while their home is listed on the market and provide buyers with added security.

Homeowner Direct-Sale Warranty Plans

  • Service Call Fee: $85

If you are already living in your home, consumers can purchase a 12-month policy for their home online, with three warranty plans to choose from:

  • Simply Kitchen (Appliance Coverage)
  • Essential Home (Appliances and HVAC Coverage)
  • Complete Home (Whole Home Coverage)

Pricing can vary depending on where you live, as well as the type and size of your home. Here are some examples of warranty options:

Simply Kitchen — $22 per month or $264 per year

  • Refridgerator
  • Dishwasher
  • Built-in Microwave
  • Cooktop
  • Range

Essential Home — $43 per month or $516 per year

  • Everything included in the Simply Kitchen plan
  • Centrally ducted gas or electric heating system
  • Centrally ducted air conditioner and associated heat pump
  • Evaporative cooler (i.e., swamp cooler)
  • Thermostats of all types
  • Interior gas supply lines

Complete Home — $51 per month or $612 per year

  • Everything included in the two plans above
  • Plumbing — pipe leaks, drain line stoppages, toilets, tubs, showers, fixtures, valves,
  • Electrical — wiring, switches, outlets, central vacuum, doorbell, attic fans, exhaust fans, garage door openers, lighting fixtures

In addition to these three basic warranty plan packages, customers have the following optional coverage add-ons to choose from:

 
Price Per Month
Price Per Year
Additional Refrigerator $5 $60
Built-In Wine Cooler $4 $48
Freestanding Freezer $4 $48
Extended Pipe Leak $5 $60
Pre-Season HVAC Tune-Up $8 $96
Pool/Spa Additional Equipment $15 $280
Pool/Spa Freshwater Equipment $13.33 $160
Pool/Spa Saltwater Equipment $30 $360
Roof Leak $8 $96
Septic System $4 $48
Water Softener $8 $96
Well Pump $6 $72
Wet Bar Fridge $4 $48

 

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional.

Seller Coverage

  • Cost: $0–$60 per listing period
  • Service Call Fee: $100
search

Highlight: 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems.

Complementary seller home warranty agreements are available to cover breakdowns during your listing period (180 days max) when caused by normal wear and tear.

Free coverage is not available where prohibited by law, including the state of Florida.

Complimentary seller policies don't cover air conditioning or heat pumps, but it can be added for $50–$60.

Buyer Coverage

  • Cost — $475 (Plus the cost of any add-ons)
  • Service Call Fee — $100 ($75 with optional up-front payment)

Standard Buyer Coverage

  • Single-family home less than 5,000 sq feet — $475-$590 (depending on location)
  • Condo or townhome or multi-family dwelling — $455-$570 (depending on location)

Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program — get reimbursed up to $100 to install new locks or rekeying within 45 days after closing. No service call fee is needed.

Supreme Buyer Coverage

  • Single-family home less than 5,000 sq feet — $580
  • Condo or townhome or multi-family dwelling — $560
Seller Coverage and Standard Buyer Coverage Added SUPREME Coverage
Standard Heating Coverage: SUPREME Heating Coverage:
  • Central heating systems (gas, electric, oil, or gravity)
  • Steam, hydronic, hot water, geothermal, or water-source heating systems
  • Thermostats
  • Ductwork
  • Interior gas lines
  • Crane cost
  • SEER appliance upgrades when replacement is needed
  • All Standard Buyer Plan coverage PLUS the following:
  • Filters
  • Built-in heat lamps
  • Improper installation/repair/modification when necessary to effect a covered repair
  • Corrections to code violations up to $250 per Service Agreement
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement (except garage door opener)
Standard Air Conditioning and Heat Pump Coverage: SUPREME Air Conditioning and Heat Pump Coverage:

(Included in Standard Buyer Plan, $50 add-on for Seller Plan)

  • Centrally ducted refrigeration systems, including heat pumps
  • Geothermal and water source systems
  • Evaporative coolers and built-in electric wall units
  • Thermostats
  • Ductwork
  • Crane cost
  • SEER appliance matching
  • Unlimited refrigerant
  • All Standard Buyer Plan coverage PLUS the following:
  • Window units
  • Refrigerant recovery
  • Condensing unit pads and package unit pads
  • Electrical cut-off switches
  • Improper installation/repair/modification when necessary to effect a covered repair
  • Corrections to code violations up to $250 per Service Agreement
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement
Standard Appliance Coverage: SUPREME Appliance Coverage:
  • Microwave (built-in)
  • Dishwasher
  • Garbage disposal
  • Range, oven, cooktop and vent hood
  • Refrigerator (icemaker included)
  • All Standard Buyer Plan coverage PLUS the following:
  • Washer and dryer
  • Range, oven, cooktop, hood: handles, hinges, clocks, rotisseries, racks, knobs and dials, interior lining, glass/ceramic cooktops, self-cleaning mechanisms, and latch assemblies
  • Kitchen Refrigerator: handles, hinges, ice crusher, beverage dispenser, and respective equipment
  • Built-in microwave: handles, hinges, interior lining, clocks and shelves, turntable platforms and rollers
  • Dishwasher: handles, hinges, racks, baskets, rollers, tub and interior lining, springs, latch assemblies, and soap dispensers
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement 
Standard Plumbing Coverage: SUPREME Plumbing Coverage:
  • Built-in bathtub whirlpool motor and pump assemblies
  • Drain line stoppages that can be cleared with a standard sewer cable
  • Interior hose bibbs
  • Pressure regulators
  • Sump pump — Primary, permanently installed sump pumps used for groundwater
  • Toilet — tank, bowl, tank assembly parts, flange, and wax ring seals
  • Valves — shower, tub, diverter, risers, angle stops, and gate valves
  • Pipe leaks — Water, drain, waste or vent pipe leaks or breaks
  • Water heater — gas or electric, tankless, power, and direct vent units
  • Water heater interior gas supply lines
  • All Standard Buyer Plan coverage PLUS the following:
  • Faucets and faucet handles, including showerheads, arms and tub spouts
  • Exterior hose bibbs
  • Corrections to code violations up to $250 per Service Agreement 
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement 
Standard Electrical Coverage: SUPREME Electrical Coverage:
  • Attic and exhaust fans
  • Burglar and fire alarm systems
  • Central vacuum
  • Doorbell system
  • Electrical wiring
  • Garage door opener (3 units max, all parts, and components)
  • Switches, outlets, and panels
  • Telephone wiring
  • All Standard Buyer Plan coverage
  • Garage door hinges, springs, remote sending units
  • Corrections to code violations up to $250 per Service Agreement (exception: garage door opener)
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement (except garage door opener)

Optional Coverage Add-Ons for Buyers Only:

  • Additional Refrigerator — $50
  • Wet bar fridge — $50
  • Wine Cooler (Built-In) — $50
  • Freezer (freestanding) — $50
  • Pool/Spa Freshwater — $180
  • Pool/Spa Saltwater — $355
  • Additional Pool/Spa — $180
  • Septic System — $50
  • Well Pump — $75
  • Pre-Season HVAC Tune-Up — $50
  • Extended Pipe Leak Coverage — $60
  • Roof Leak — $100
  • Mini-Split HVAC System — $115
  • Washer and Dryer — $65
  • Service Fee Buy Down to $75 — $50*
Optional Buyer Luxury Package — $100

For $100 per year, you can extend or remove your warranty policy's dollar limits.

  • Removes per appliance limit — ($3,000 without)
  • Removes water heater limit — ($1,250 without)
  • Concealed and encased concrete limit increases from $500 to $1,000 limit
  • Code violation corrections, permits, and modifications limit increases from $250 to $350 per service agreement

Commercial-grade or professional-branded appliances, and optional add-on appliances are excluded from this coverage.

*The service fee for real estate plans is $100, but buyers have the option of paying a $50 per year fee to buy it down to just a $75 fee per service call.

3-Year New Home Warranty Plans

Besides offering structural warranties for newly built homes, 2-10 Home Buyers Warranty also offers appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

New construction home warranty service agreements last for three years. Buyers have to choose when the policy goes into effect, with the following two start date options:

  • Immediately upon closing
  • One year after closing

New home buyers have the option to choose between three years of Standard Buyer Coverage or Supreme Buyer Coverage:

  • Standard — $650
  • Supreme — $750

Good HVAC Coverage

2-10 HBW offers one of the most comprehensive HVAC policies in the home warranty industry. It includes unlimited refrigerants and SEER appliance matching, at no additional cost. SEER HVAC energy efficiency standards were recently updated in 2015 and will be even more stringent in 2023.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

Next, a service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Extensive Industry Experience

In business for over 40 years, 2-10 HBW has provided warranty coverage in over six million homes. You can rest assured that the company's processes are fine-tuned and easy to follow. The company uses local, independent service contractors. To ensure the service contractors are meeting 2-10 HBW’s service expectations, 2-10 HBW uses a third-party satisfaction survey tool and surveys every homeowner who provides an email address after a service request.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 HBW allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis, and estimate to see if it's covered and get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Exclusive 'Even-If' Service Fee Guarantee

2-10 HBW customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

  • If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement
  • If a covered part is serviced and fails again within the term of the Home Warranty  Service Agreement, another Service Fee will not be due

2-10 HBW Appliance Benefits

search

Highlight: 2-10 HBW customers benefit from unique appliance offers.

2-10 HBW's specialty appliance benefits include color appliance color matching, appliance replacement reimbursement, and special discounts on new appliances.

Appliance Color Matching

If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching, so you could have a functional item, but your washer and dryer may not match anymore.

Appliance Replacement Offer

If a covered appliance fails, customers have a unique offer from 2-10 HBW. When requesting service, you have options:

  1. You can choose to continue with the normal claims process and schedule an appointment with a service tech, pay the $75–$100 service call fee, then get the item repaired or replaced.
  2. Accept a special $100 reimbursement offer toward buying yourself a new replacement appliance when you submit receipts from your purchase.

Appliance Discount Program

2-10 HBW home buyer warranty customers can get an exclusive discount through the warranty company to save up to 65 percent off retail prices on GE or Whirlpool appliances.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, there will be fees deducted from your refund. While this gives you the freedom to cancel during the waiting period before your warranty coverage starts, once it starts a full refund is not available.

  • If you cancel up to 10 days after the effective date, you are eligible for a refund, less a $25 processing fee and any amount that the provider paid for service
  • If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee
thumb_down

The Bad

  • 2-10 HBW Customer Reviews
  • State Availability
  • Call for a Quote
  • Service Call Fee
  • Waiting Period
  • Monthly Finance Charge
  • Coverage Limits

2-10 HBW Customer Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over sixty percent) of consumers give this company the lowest possible score: one out of five stars.

Common complaints include the following issues:

  • Customer service issues
  • Extended wait times for repairs
  • Unexpected fees
  • Denied claims

State Availability

2-10 HBW does not provide service for every state. Additionally, availability varies for each of the company's different warranty product lines.

If you are a homeowner shopping for a proactive, non-real estate-related warranty plan, you will need to choose a different home warranty company if you live in one of the states listed below. Click on your state to browse the best-ranked home warranty companies available in your area:

Call for a Quote

If you are looking to get a home warranty for more complicated properties (other than single-family homes under 5,000 square feet), you will need to contact 2-10 for a specialized quote. The following situations are included:

  • Multiple units
  • Guest homes
  • Casitas
  • Homes over 5,000 square feet

Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee starts at $85 but can go up to $125, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Waiting Period

When consumers buy a home warranty plan directly from 2-10 HBW, the service agreement doesn't go into effect immediately. Whether you purchase it online or over the phone, there is a 30-day waiting period from your order date, before your 12 months of coverage officially start.

While not universal, it's pretty common to have a waiting period when you sign up for a home warranty. This type of policy is meant to protect the company from paying claims on pre-existing conditions, which are almost always excluded from coverage. Your home systems and appliances are required to be in normal working condition when you sign your initial contract.

Monthly Finance Charge

When you choose a home warranty plan from 2-10 HBW, you may have the option to pay one lump sum payment for 12 months' coverage or pay month-by-month. However, shoppers should know that you will end up paying a bit more overall with monthly payment because there is a 9.5 percent monthly finance charge.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

First, each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits. In order to get an idea of 2-10 HBW policy limitations, we have listed direct-sale homeowner policy limits for common items:

  • Heating — $2,000 in aggregate for heating; $500 for concrete-encased or concealed ductwork, $500 for gas lines
  • Cooling — $2,000 in aggregate for cooling; $500 for concrete-encased or concealed ductwork, $500 for refrigerant lines
  • Home appliances — $2,000 for refrigerator; $1,000 for range/oven/cooktop; $500 for dishwasher; $500 for built-in microwave
  • Plumbing — $2,000 in aggregate for plumbing; $500 for concealed and/or concrete  encased water, gas, drain, waste, vent piping, leaks and breaks in the plumbing system;  $1,000 for polybutylene piping and PEX Manifold plumbing system; $1,250 for water  heater; $150 per replacement faucet, faucet handles, shower heads, or tub spouts; $300  per toilet replacement 
  • Electrical — $2,000 in aggregate for electrical; $500 for concealed and/or concrete encased  wiring 

Optional home warranty coverage items also come with dollar limits to what the policy will cover, including the following:

  • Additional Refrigerator — $500
  • Built-In Wine Cooler — $500
  • Freestanding Freezer — $500
  • Garage Door Opener — $500
  • Wet Bar Refrigerator — $500
  • Extended pipe leak — $1,000
  • Pool/Spa (any) — $1,000
  • Roof Leak — $1,000
  • Septic System — $500
  • Washer & Dryer — $1,000 each 
  • Water Softener — $1,000
  • Well Pump — $500 

HVAC Surplus Add-On

This optional add-on is to specifically increase the dollar limits that 2-10 covers for heating and cooling repairs. The increased coverage has the following limits:

  • $2,000 additional system coverage in aggregate
  • $1,500 for geothermal and water-source systems
  • $1,500 for steam, hot water heat, or hydronic systems
  • $1,500 for water-cooled air conditioners, high-velocity, and hydronic systems
gavel

The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. On top of that, customer reviews aren't exactly glowing.

Have you had a home warranty contract from this service provider? Would you recommend it to a friend? Let us know about your experience with a quick review below.

View Best Home Warranty Companies

Was this content helpful?
thumb_up Yes thumb_down No

Message from
2-10 Home Buyers Warranty

2-10 Home Buyers Warranty (2-10 HBW) provides home warranties for builders, real estate agents, and homeowners to make protecting a home simple and affordable.

Star Rating

3.2

star star star star_border star_border

977 Reviews

Review Breakdown

5 grade

37%

4 grade

16%

3 grade

9%

2 grade

8%

1 grade

30%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Shirley j McCauley Tucson, AZ

I always get a prompt reply with contractors name. Service is done promptly and completely.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Shirley, thanks for the great rating. We appreciate your support!

Oct. 11th, 2021

bookmark

Featured Review

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jonathon Huls Rineyville, KY

Always helpful and when needed repairs are promptly taken care of.

2 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Jonathon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon B.

I had an air conditioning problem and and they had someone come out fairly quickly and I was pleased with the service that I got. My air conditioner was not working, it was making a horrible noise through my walls from the outside where the the compressor was and I turned it off. The person that 2-10 sent came and found out what the problem was and he took care of it that day and I had air conditioning so I was very pleased. He was very pleasant and courteous he, he cleaned up after himself and he said if I had any more problems to be sure to to let him know. So far I'm very pleased, I've only been in the house short while and and I hope I don't have anymore problems, but it's good to know that I have that security. So if I do have a problem I have someone that I can call that I trust. I'm very satisfied.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Sharon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard

The repayment for new appliances and stuff is limited, in other words I end up paying about fifty percent of the bill for new appliances. They do do a good service once you get them out here or once you get him on the phone. It's a little hard to get them on the phone right now but I understand it's because some of them are working from home. Recently a dryer went out and I called them and the same day I got a response and it was just a part that needed to be replaced, shouldn't have had to replace the whole thing and that was done. People took care of it and they double checked to make sure that it was done and that was it.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for taking your time to leave your review. We appreciate your feedback. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Alberta Judith Gores Stockton, CA

I have had two repairs (built in microwave and stove top/oven combination). Both were covered. They paid me the full price of the microwave repair when a technician could not been found in my area. I was able to use the money to purchase and install a replacement microwave. The stove/oven has been repaired. It took some time because of the delay nationally with getting parts. I would give 2-10 5 Stars except sometimes it has been difficult to reach them by phone. Everyone who I have worked with at 2-10 has been understanding of my issues and very helpful in resolving them. Excellent company, but needs better phone service.

3 days ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Alberta, thank you sharing and for you honest feedback. We appreciate your support.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John

The air condition went out they dispatched the repair company they did a great job. We've been very happy with them every time. They were really good about keeping in touch and letting us know what was going on whenever. The repair company was very professional, very knowledgeable and really made us feel like they were looking out for us. Very trustworthy.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lynette

My vacuum stopped working they sent out a contractor to see if it needed to be replaced because it was thirty seventy years old and that lead to additional repairs because it was so old but it took awhile, but the two ten home was great. What they offer is very useful and user friendly and it's what people need. They always try to resolve situations and get back to you and update you on what's going on.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lynette, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joseph

It took longer than it should have because the first company that came out didn't care enough to fix the problem. Maybe not all of the contractors are fully vetted. The first company that came out for my issue was not good. It's really easy to file claims and the couple times I've had to call because the contractors can't finish that they when I called back I got it taken care of. Air conditioner wasn't working properly the first company came out didn't really fix that so I contacted the warranty company again and told him that I needed a different vendor to come out because I didn't trust the first people that didn't fix it and second people came out and found the problem pretty quick and then got repaired.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Joseph, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anthony

We had a problem with our refrigerator and I guess it needed a part. They haven't been able to find the part and we've been waiting over a month and a half for that refrigerator, but now two to ten is replacing the refrigerator so it ended up fine, but it's been a long time waiting for it. Sometimes they're hard to get a hold of. They seem to take care of you, it might take awhile but ite seems like the customer is taken care of.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Anthony, thank you for your review and feedback. We appreciate your patience and we're glad to hear your getting a new refrigerator. If you ever require any assistance, don't hesitate to let us know. Thank you again for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Thomas

Two Ten home warranty has really satisfied me with their responses and customer service. Sometimes I have to wait for some time when the place is very busy when they have a lot of calls waiting, but once they pick up my call very polite, very responsive. Some of the contractors are below expectation, but I will not take them down against two ten home warranty.The process, the response from two ten Home warranty was quick. From the replacement was quick also. I've been satisfied.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert

I’ve had two issues, both resolved. My air conditioner went out and I paid the deductible and everything went smoothly with the repair. My most recent issue was with my stove. At first they couldn’t find the parts but then they did and they will fix the problem. Both times were good experiences. I would never get another home warranty.

1 day ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charlotte

2-10 has met all my needs at this point. The service was very good and prompt. I was happy they were able to solve my problems. I called to use my warranty, it was for a washing machine repair and then the repair person contacted me. He was very polite and courteous and kept me informed and cleaned up after they were done.

1 day ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kathy Mahar Myrtle Beach, SC

Unfortunately on my 2nd claim in less than 2 months with barely 2 year old appliances, great service provider assigned to fix my appliances and now my dishwasher has to have a major part replaced with no issues from 2-10. Very Happy!

3 days ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bruno

Service was done very quickly and it was just the seventy five dollar charge for the warranty. We had really good experiences with them. Not very long ago we had both the microwave and stove top problem and it was solved for us very quickly the parts were replaced.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bruno, we're glad to hear everything worked out with your stove top and microwave. Thank you for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Herman

They are good the and then once you got a hold of somebody. Very quality contractors. A good contractor came out and did the work, I had no problem with their choice of contractors. I like the service although it's hard to get a get in touch with somebody, so you call it and spend an hour on the phone waiting, but once you get through this is good.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Herman, thank you for your response and honest feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daniel

We just used it for a dishwasher problem, placed the claim online and the contractor called us, and they were here within a day or two and ordered parts and then came back and do the repairs so everything was so smooth. All the contractors we've used were exceptional. One had been forced upon us. They are prompt and knowledgeable.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear everything went well. Thank you for your review and support!

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Wendy

Had to use my warranty this summer when my AC unit quit. I had new system not put in properly so I had to have several people come to repair someone else’s work. They need to get rid of some of their contractors and have the help accountable.

1 day ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Wendy, thanks for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Peter

I’ve been very happy with the results of maintaining my home warranty. There could be a little more human response but I appreciate that they sent someone quickly. My water heater was taken care of no questions asked.

1 day ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hey Peter, we appreciate you taking the time to let us know how we can improve your experience. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nigel

Any time I call, my issue is addressed well. The service guy that came was good and made sure all was resolved. There was a bit of delay with the plumber. He ran a little late for the appointment.

1 day ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Nigel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Gabriel Fort Mill, SC

Recently, when I moved in last month, I found out that the water heater was turned off and when I tried to turn it back on, I was unsuccessful, so I filed a claim just to have somebody inspect it make sure that it was able to be turned back on or if it has to be replaced. They did send somebody over in a couple of days and he was able to get it on. But it was ultimately a very bad experience because apparently, the guy ended up turning it on at the lowest setting, giving me very lukewarm water results. They did not we make sure that the water is heated up correctly before payment and leave. It was easy to get in touch with Two Ten Home Buyers Warranty and they did get somebody over to turn on the water heater quickly at the end of the day when it when Two-Ten consider my claim to be completed they didn't fully complete the request. They sent a second specialist to look at the water heater afterwards because I was getting luke warm results, and he specified that the water heater needed to be replaced given that it is a seventeen almost eighteen year old unit but normally only lasts about fifteen years. Given that they recommended replacement but it was not covered and I'm still waiting to find out what to do about that. While filing everything online is definitely easy, when I called to inquire about the status of my claim and the status of completion I get the same answers over and over that didn't make sense to the situation, so ultimately the issue was not resolved. It was relatively easy to get in touch, you can file the claim do everything online but when dealing with a person over the phone it was very, very unnatural conversation they kept repeating the same questions and answer over and over without providing a proper explanation that made sense to the claim. It makes zero sense why any real estate agent would recommend that we get the warranty when you purchase the house, given that most homes are used and will have pre existing conditions (in the case of my water heater it is a seventeen year old unit) it is one hundred percent guaranteed to have pre existing conditions and if that's the reason why Two-Ten won't cover any replacement then I cant give them more than 2 stars because everything in a non-new construction home is preexisting

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Gabriel, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Richard

I had a hot water heater issue so I called two to ten and they had a plumber come out and take a look at it and repair it same day. The way they handle their cases and stuff is really on point.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hey Richard, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kari

The heat didn't work and the tech came out and looked at it and figured out what's wrong with it and they're coming out for repair tomorrow. Very quick response and always knowledgeable about the necessary repair.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hey Kari, we're glad to hear that! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymously

It's pretty good. We've used it for appliances and other problems and we have used the interface with the computer and apply and fill that out for our problems and usually got a call from the service person. We've been pleased with the service we have received except for the very first time that we used it.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kay Tucson, AZ

I've had minimal dealings with 2-10 but I have been highly satisfied. They mailed the check to an address that I was not accepting mail at yet. It was a new home that I hadn't lived in yet and wasn't going to live in for a couple months. The check was returned to the company and they sent me an email and followed through trying to find a place where they could send the money so I was impressed with that. We had to change out all the locks on a home and my daughter bought the locks and 2-10 sent me a reimbursement check.

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hey Kay, thank you for sharing and thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lamont Tucson, AZ

Overall they seem to be very responsive and to get service people out here right away to work on issues. I have had two service calls, positive one was when the garbage disposal quit working so I put in the put a request online. First contractor contacted me then had a scheduling conflict and backed out so they got me to a second contractor and that one was in my house to replace the garbage disposal within like two days. And the second time, I had an issue with my dishwasher. I put the ticket in, the service contractor came out, ordered the parts and so it took about two to three weeks. Got the parts in, when they just left without really finishing the job, I mean, the dishwasher won't work at all. When I elevated and I never heard back but I did resubmitt the ticket and they sent same contractor to come and at least get the door to shut but it's still the initial issue with the dishwasher is still isn't resolved and it's been I don't know five weeks or six weeks. Still waiting to hear back from from the company because they also did some damage to my counter top as well to the contract so I really want to get another contractor to fix it up.

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lamont, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about issues you described with the contractor and that you haven't found a resolution. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Connie Schenectady, NY

You get more than your money's worth for the purchase price but the renewal price is almost double. I think they are the best company. I have had a couple of others. When the dishwasher went out, the service people came out. I ordered a part and it was fixed in a timely manner. I wish we could get more local vendors but the vendors they have used have been very dependable. I had someone come out on Easter Sunday. They didn't have to cover it but they graciously sent me a check for half the work.

4 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Connie, thanks for taking the time to leave your great review. We appreciate your support!

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Melody Eddins Winder, GA

We have used them twice to repair our air conditioner and it took4 days to get them out to work on it. Recently, we used them to repair our refrigerator and they came the next day.

3 days ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Melody, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bettie Anderson Chesapeake, VA

Each time I have had to contact you guys, your staff seems to addrress the problem immediately and all contractors you send to me are experienced and efficient.

3 days ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bettie, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mary And Leon

I haven't had any a problems. I needed to have my air conditioning fixed. It's making a loud noise and they hooked me up with a air conditioning company. And they called me and took care of it.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Mary and Leon, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joelle Houston, TX

I haven't had any problems with my warranty, I just wish they covered service. I needed to use it recently for a water heater that was putting out water and the the technician called me immediately, which I love, and he came out the next day and fixed the problem really quickly. I've used in the past for an air conditioning company that I actually use outside of my warranty now because I like the air conditioning company so much. I've had good experiences. I've used it three times I also had a refrigerator repair and I really did like the guy that came out to repair the refrigerator too. I had good experiences with customer support. I haven't had any bad experiences when I needed to talk to someone.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Joelle, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Benjamin

If you have to call the office directly it becomes pretty confusing. They need a customer service answering system where you have one or two people that you talk to they could route your calls. The last time we used it was for refrigerator repair and we pulled up the website, we put in the problem and we got a name of a repairman pretty quickly. The repairman they gave us couldn't make it for a while so they gave us another one and that worked out well enough. So the system works as long as you're online. It's just when there is an exception, if there's a problem where you have to actually call then it becomes a little more difficult. The charge is not bad, 100 dollars or whatever the premiums in sales are okay, they could be a little lower but they're not bad.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Benjamin, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Adrian

Whenever I need to speak with someone I'm able to reach them and I haven't had an issue that wasn' resolved very quickly. I'm actually waiting for appliance company to come right now I filed a claim I think it was on Friday and the company called me yesterday to set up an appointment. It's for my refrigerator it's leaking and this is the second time I had a call but whenever I call is always like a maybe a couple days and I have an appointment for someone to come out.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Adrian, thanks for the review. We're glad to hear your experiences have gone well! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

They've been responsive, they try to do what they can. I think there have been a couple of things out of their control they weren't able to respond to as far as getting people there as quick as they can, but that was only one time, so for the most part it's been very responsive and friendly. I think that that's pretty much it, there is an insurance for your for your house equipment and they've pretty much done that for the deal that they made. The people that they sent out have been good vendors. The air conditioner broke and I filed the warranty online, I had a call from the vendor within a day and they schedule a time to come out. One time was within a day and the next time it was a little bit longer but that was because of the season.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Thanks for the review, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ciara

They're generally pretty helpful but it's really hard to get through to them and sometimes it takes being transferred around to multiple agents before you get to someone who can actually help you. Our oven display stoped functioning and the oven wasn't come on and so I did a warranty call. They came out and it's a pretty new oven but they said that the tech said that he wasn't sure they were able to find a part for it because there was a part shortage and that they might have to replace the entire thing and he didn't think the warranty would cover it. However 2-10 was able to track down a part and get it completely repaired. For the most part we've had some pretty good techs, 2-10 is always very responsive. They've dispatched people fairly quickly but some of the vendors that they work with are great some of them are really terrible so you never really know what you're going to get when somebody comes out.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Ciara, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ciarra

I have had great experiences for all service calls. They've been on top of things and there's never been an issue so I'm pretty happy. I've always had pretty quick responses and the service was great each time I called. My plumbing went out a couple times, the sump pump went out and one of the valves in our shower was tripping, so when I went online to set up the appointment. The plumbers came out pretty quickly and fixed the problem right away.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Ciarra, we're so glad to hear that! We put a lot of time and effort into our customer experience so reading your review really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Barbara

Their website is a little tricky at times but other than that they're really good. They save you money in the long run. We had to use it for an upstairs air conditioning unit that was leaking and another company had messed up the drain plug. So 2-10 with this contractor replaced the air handler and all I had to do was pay my deductible instead of paying what would have been 995 dollars on labor. They follow through with the work orders.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for taking the time to leave your review! We appreciate your support.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daryl

The service we've gotten has been perfect. We have used other warranty services previous with other homes we've owned and we have not has this level of service. They work with you and are really good. The claims have been handled properly. The cost is comparable to everyone else. We have been exceedingly impressed. When we used it for the refrigerator, they answered the call within about sixty seconds and within 24 hours I had someone calling with an appointment to fix it.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Daryl, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah

I just feel like they're a good company to deal with. In fact I haven't even purchased a warranty for one of my family members. When I've called in for service to activate something on my file for response they were very prompt to take my call and answer my questions and walk me through the process. I had to message this service rep and she was very very interactive with all of my questions and also really great assistance. Some other people that have the warranty let me know that this company is very good to work with clients and processes so I felt very confident with what we chose.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Deborah, we're glad to hear how you feel! Thank you for taking the time to leave your review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert

We've been with 2-10 warranty for seventeen years since we built our home and it has always been worth renewing the warranty. It's a cost that we factor into our cost of living and it's definitely been worth while. We had a refrigerator break down and they got a very good contractor to perform the work the work was scheduled in a reasonable amount of time. It was performed excellently, it solved our problem, and we're very grateful. It was a great experience. The service is very high quality. Contractors performed excellent work to address the problem. Great value. Great customer service.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Bob, can we call you Bob? After 17 years, it only feels right using nicknames! Thank you for taking your time to leave this review and for your continued support. We're glad we've been able to provide you a great value and great experience. We appreciate you being the best part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lisa

Reliable and the customer service is excellent. Houses are an investment and I've had 2-10 for a majority of the duration that I've been here, and it's something that I can trust. I know they have my back if something does happen to my house. They're always available, they communicate well, and they're transparent with their processes. They ensure that my problem is resolved. Recently I had a garbage disposal that just gave out on me. I immediately was able to set up that claim online. They gave me the number in less than a couple of hours. Palmer and the Arian came out within that week.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for taking the time share your thoughts and experience. After reading your review we can't help but grin ear to ear. Thanks again for your support and for being the best part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Valerie Waldorf, MD

I really appreciate how quickly a Plumber was dispatched to address a service call. My toilet had a leak and it did not feel secure enough to sit on. I called 2-10 Home warranty and they sent a repair professional out with 48 hours. My toilet was fixed the same day. The plumber was very knowledgeable about the repair and he fixed it quickly and efficiently. My family and I are beyond pleased. Thanks so very much for your assistance 2-10 Home Warranty. This is the best home warranty service that we have had.

1 month ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Valerie, thank you for your response and your honest feedback! We appreciate you taking the time to let us know how we can improve your experience. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Anonymous

It can be difficult at time to talk to someone when I need help but when I do, they are very helpful, professional, and cordial. The process is much slower than I thought. I feel like I might not fully understand how a home warranty works. Half the time the quality is great but the other half, I feel like it was lacking.

1 day ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael

He was accurate and very helpful. Hundred percent customer satisfaction. Great overall company, I strongly recommend this to anyone

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hey Michael, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymously

Its reliable, they have a quick response. Used it twice, once for the dishwasher, and one to have a water line put in, and the hot water heater.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for your support!

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sharon

I filed two claims and had no problem with either one. They were very good. One of the elements burned out and they came and replaced it.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hey Sharon, we're glad to hear your two claims went well! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lynn Smoot Charlotte, NC

I've only used 2-20 once over the past 9mos. Hence, the only reason I gave them a 4 out of 5. The one experience was great. The technician was on time, he was very knowledgeable and professional.

1 week ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Lynn, thanks for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Larkin Fales Olathe, KS

Customer service reps are always friendly and know the answers to my questions. The companies who have provided services have always been prompt and gone above and beyond for the repair!

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Larkin, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Nicholas

It's quite inexpensive for what it covers, but the service isn't always as good as I'd like. My sink was leaky because it was not installed well. It lacked some support and so the pipes lost their connections. The contractor that came and helped replaced most all of those pipes indicating that they were also too short so the small change should not have caused the leaking but it did and he repaired that. Some of the things I reported have been handled quickly and others I had a hard time getting a response.

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Nicholas, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Delaine Villa Rica, GA

I used my home warranty because recently I had an issue with my toilet they got a contractor to me really quick. I had to have him come out again later for the same issue and I had to pay the $75 fee again. The service is pretty quick, they are pretty quick in turn around with contractors that came to perform the work.

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Delaine, thanks for the review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Winston Arthur Fort Myers, FL

They are always very helpful and prompt all things considered. This week we had a water leak from our upper floor and we reached out to them and they responded in a very helpful way.

3 weeks ago

2-10 Home Buyers Warranty Logo

Reply from 2-10 Home Buyers Warranty

Hi Winston, we're glad to hear things worked out with your water leak. Thank you for being a part of 2-10 Home Buyers Warranty!

Oct. 5th, 2021

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information