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2-10 Home Buyers Warranty

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590 User Reviews

6.7

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2-10 Home Buyers Warranty (2-10 HBW) offers a wide range of home warranty products and services. The Denver-based company started in 1980, offering a 10-year insurance-backed home builder structural warranty product.

Today, one out of every seven new homes is covered by the company's flagship structural home warranty contract. 2-10 HBW has protected more than six million homes, with its expanded product range of Home Warranty Service Agreements for homeowners and Real Estate transactions. 2-10 HBW agreements protect sellers during the home’s listing period and give buyers peace of mind about their home's crucial systems and appliances.

2-10 HBW offers warranty agreements for a variety of conditions, including the following:

  • Newly built or existing homes
  • Single-family homes, condos, or townhomes
  • Home Warranty Service Agreements for:
    • Real Estate transactions with coverage for buyers and sellers (available through real estate professionals only)
    • Any homeowner (online or over the phone) with several plans homeowners can personalize with options
  • Structural home warranties (offered through builders only) 

With robust coverage, 2-10 Home Buyers Warranty has been protecting homeowners from unexpected breakdowns for decades. It has a claim payout rate of 97.5 percent. Home warranties from this provider protect the most critical systems and appliances, regardless of their age, and they may cover unknown pre-existing conditions. 

How do homeowners make a warranty request with 2-10 HBW?

Homeowners can submit claims through their online Portal account or by calling customer service. 

With 2-10 HBW, who does the repairs?

Service calls are performed by 2-10's network of licensed, independent service contractors. If they are unavailable, you will be asked to select your own contractor. 

Additionally, customers can request to use their own preferred contractor, but it might be more expensive. If your choice of contractor is pre-approved by 2-10 HBW, you and your contractor must follow 2-10 HBW's instructions on how to receive service to be eligible for any reimbursement. You are responsible for the difference in cost between what 2-10 HBW would have paid in-network and the cost of using your preferred contractor. 

What is 2-10 HBW normal in-policy timeframe?

Once you submit a claim, 2-10 HBW will assign a contractor to your claim within 48 hours. The contractor will then contact you to schedule an appointment. 

What is 2-10 HBW's emergency policy timeframe?

If deemed an emergency, 2-10 HBW “will attempt to have a contractor contact you within 24 hours.” Emergencies are defined as failures resulting in the following:

  • No power, gas, water, or working toilet in the whole home
  • Ongoing physical damage to the home
  • Immediate danger to your health and safety 

Keep reading our 2-10 Home Buyers Warranty review for pros and cons of working with this home warranty plan provider.

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The Good

  • Range of Warranty Products
  • Good HVAC Coverage
  • 24/7 Claim Submission
  • Extensive Industry Experience
  • Contractor Options
  • Exclusive 'Even-If' Service Fee Guarantee
  • 2-10 HBW Appliance Benefits
  • 30-Day Money-Back Guarantee

Range of Warranty Products

This review discusses home warranty service contracts that cover appliance and home system repairs, not the structural defect coverage purchased through builders.

2-10HBW offers a variety of different home warranty coverage plans, with different product lines based on whether your warranty contract is part of a real estate transaction. We have detailed the basic options for both circumstances:

  • Homeowner Direct-Sale Warranty Plans — You are neither buying a home (new or existing), nor selling your home. You are proactively shopping for a home warranty policy.
  • Real Estate Warranty Plans — These plans are only offered for purchase through real estate professionals. They provide coverage for sellers while their home is listed on the market and provide buyers with added security.

Homeowner Direct-Sale Warranty Plans

  • Service Call Fee: $85

If you are already living in your home, consumers can purchase a 12-month policy for their home online, with three warranty plans to choose from:

  • Simply Kitchen (Appliance Coverage)
  • Essential Home (Appliances and HVAC Coverage)
  • Complete Home (Whole Home Coverage)

Pricing can vary depending on where you live, as well as the type and size of your home. Here are some examples of warranty options:

Simply Kitchen — $22 per month or $264 per year

  • Refridgerator
  • Dishwasher
  • Built-in Microwave
  • Cooktop
  • Range

Essential Home — $43 per month or $516 per year

  • Everything included in the Simply Kitchen plan
  • Centrally ducted gas or electric heating system
  • Centrally ducted air conditioner and associated heat pump
  • Evaporative cooler (i.e., swamp cooler)
  • Thermostats of all types
  • Interior gas supply lines

Complete Home — $51 per month or $612 per year

  • Everything included in the two plans above
  • Plumbing — pipe leaks, drain line stoppages, toilets, tubs, showers, fixtures, valves,
  • Electrical — wiring, switches, outlets, central vacuum, doorbell, attic fans, exhaust fans, garage door openers, lighting fixtures

In addition to these three basic warranty plan packages, customers have the following optional coverage add-ons to choose from:

 
Price Per Month
Price Per Year
Additional Refrigerator $5 $60
Built-In Wine Cooler $4 $48
Freestanding Freezer $4 $48
Extended Pipe Leak $5 $60
Pre-Season HVAC Tune-Up $8 $96
Pool/Spa Additional Equipment $15 $280
Pool/Spa Freshwater Equipment $13.33 $160
Pool/Spa Saltwater Equipment $30 $360
Roof Leak $8 $96
Septic System $4 $48
Water Softener $8 $96
Well Pump $6 $72
Wet Bar Fridge $4 $48

 

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional.

Seller Coverage

  • Cost: $0–$60 per listing period
  • Service Call Fee: $100
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Highlight: 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems.

Complementary seller home warranty agreements are available to cover breakdowns during your listing period (180 days max) when caused by normal wear and tear.

Free coverage is not available where prohibited by law, including the state of Florida.

Complimentary seller policies don't cover air conditioning or heat pumps, but it can be added for $50–$60.

Buyer Coverage

  • Cost — $475 (Plus the cost of any add-ons)
  • Service Call Fee — $100 ($75 with optional up-front payment)

Standard Buyer Coverage

  • Single-family home less than 5,000 sq feet — $475-$590 (depending on location)
  • Condo or townhome or multi-family dwelling — $455-$570 (depending on location)

Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program — get reimbursed up to $100 to install new locks or rekeying within 45 days after closing. No service call fee is needed.

Supreme Buyer Coverage

  • Single-family home less than 5,000 sq feet — $580
  • Condo or townhome or multi-family dwelling — $560
Seller Coverage and Standard Buyer Coverage Added SUPREME Coverage
Standard Heating Coverage: SUPREME Heating Coverage:
  • Central heating systems (gas, electric, oil, or gravity)
  • Steam, hydronic, hot water, geothermal, or water-source heating systems
  • Thermostats
  • Ductwork
  • Interior gas lines
  • Crane cost
  • SEER appliance upgrades when replacement is needed
  • All Standard Buyer Plan coverage PLUS the following:
  • Filters
  • Built-in heat lamps
  • Improper installation/repair/modification when necessary to effect a covered repair
  • Corrections to code violations up to $250 per Service Agreement
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement (except garage door opener)
Standard Air Conditioning and Heat Pump Coverage: SUPREME Air Conditioning and Heat Pump Coverage:

(Included in Standard Buyer Plan, $50 add-on for Seller Plan)

  • Centrally ducted refrigeration systems, including heat pumps
  • Geothermal and water source systems
  • Evaporative coolers and built-in electric wall units
  • Thermostats
  • Ductwork
  • Crane cost
  • SEER appliance matching
  • Unlimited refrigerant
  • All Standard Buyer Plan coverage PLUS the following:
  • Window units
  • Refrigerant recovery
  • Condensing unit pads and package unit pads
  • Electrical cut-off switches
  • Improper installation/repair/modification when necessary to effect a covered repair
  • Corrections to code violations up to $250 per Service Agreement
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement
Standard Appliance Coverage: SUPREME Appliance Coverage:
  • Microwave (built-in)
  • Dishwasher
  • Garbage disposal
  • Range, oven, cooktop and vent hood
  • Refrigerator (icemaker included)
  • All Standard Buyer Plan coverage PLUS the following:
  • Washer and dryer
  • Range, oven, cooktop, hood: handles, hinges, clocks, rotisseries, racks, knobs and dials, interior lining, glass/ceramic cooktops, self-cleaning mechanisms, and latch assemblies
  • Kitchen Refrigerator: handles, hinges, ice crusher, beverage dispenser, and respective equipment
  • Built-in microwave: handles, hinges, interior lining, clocks and shelves, turntable platforms and rollers
  • Dishwasher: handles, hinges, racks, baskets, rollers, tub and interior lining, springs, latch assemblies, and soap dispensers
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement 
Standard Plumbing Coverage: SUPREME Plumbing Coverage:
  • Built-in bathtub whirlpool motor and pump assemblies
  • Drain line stoppages that can be cleared with a standard sewer cable
  • Interior hose bibbs
  • Pressure regulators
  • Sump pump — Primary, permanently installed sump pumps used for groundwater
  • Toilet — tank, bowl, tank assembly parts, flange, and wax ring seals
  • Valves — shower, tub, diverter, risers, angle stops, and gate valves
  • Pipe leaks — Water, drain, waste or vent pipe leaks or breaks
  • Water heater — gas or electric, tankless, power, and direct vent units
  • Water heater interior gas supply lines
  • All Standard Buyer Plan coverage PLUS the following:
  • Faucets and faucet handles, including showerheads, arms and tub spouts
  • Exterior hose bibbs
  • Corrections to code violations up to $250 per Service Agreement 
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement 
Standard Electrical Coverage: SUPREME Electrical Coverage:
  • Attic and exhaust fans
  • Burglar and fire alarm systems
  • Central vacuum
  • Doorbell system
  • Electrical wiring
  • Garage door opener (3 units max, all parts, and components)
  • Switches, outlets, and panels
  • Telephone wiring
  • All Standard Buyer Plan coverage
  • Garage door hinges, springs, remote sending units
  • Corrections to code violations up to $250 per Service Agreement (exception: garage door opener)
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement (except garage door opener)

Optional Coverage Add-Ons for Buyers Only:

  • Additional Refrigerator — $50
  • Wet bar fridge — $50
  • Wine Cooler (Built-In) — $50
  • Freezer (freestanding) — $50
  • Pool/Spa Freshwater — $180
  • Pool/Spa Saltwater — $355
  • Additional Pool/Spa — $180
  • Septic System — $50
  • Well Pump — $75
  • Pre-Season HVAC Tune-Up — $50
  • Extended Pipe Leak Coverage — $60
  • Roof Leak — $100
  • Mini-Split HVAC System — $115
  • Washer and Dryer — $65
  • Service Fee Buy Down to $75 — $50*
Optional Buyer Luxury Package — $100

For $100 per year, you can extend or remove your warranty policy's dollar limits.

  • Removes per appliance limit — ($3,000 without)
  • Removes water heater limit — ($1,250 without)
  • Concealed and encased concrete limit increases from $500 to $1,000 limit
  • Code violation corrections, permits, and modifications limit increases from $250 to $350 per service agreement

Commercial-grade or professional-branded appliances, and optional add-on appliances are excluded from this coverage.

*The service fee for real estate plans is $100, but buyers have the option of paying a $50 per year fee to buy it down to just a $75 fee per service call.

3-Year New Home Warranty Plans

Besides offering structural warranties for newly built homes, 2-10 Home Buyers Warranty also offers appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

New construction home warranty service agreements last for three years. Buyers have to choose when the policy goes into effect, with the following two start date options:

  • Immediately upon closing
  • One year after closing

New home buyers have the option to choose between three years of Standard Buyer Coverage or Supreme Buyer Coverage:

  • Standard — $650
  • Supreme — $750

Good HVAC Coverage

2-10 HBW offers one of the most comprehensive HVAC policies in the home warranty industry. It includes unlimited refrigerants and SEER appliance matching, at no additional cost. SEER HVAC energy efficiency standards were recently updated in 2015 and will be even more stringent in 2023.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

Next, a service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Extensive Industry Experience

In business for over 40 years, 2-10 HBW has provided warranty coverage in over six million homes. You can rest assured that the company's processes are fine-tuned and easy to follow. The company uses local, independent service contractors. To ensure the service contractors are meeting 2-10 HBW’s service expectations, 2-10 HBW uses a third-party satisfaction survey tool and surveys every homeowner who provides an email address after a service request.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 HBW allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis, and estimate to see if it's covered and get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Exclusive 'Even-If' Service Fee Guarantee

2-10 HBW customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

  • If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement
  • If a covered part is serviced and fails again within the term of the Home Warranty  Service Agreement, another Service Fee will not be due

2-10 HBW Appliance Benefits

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Highlight: 2-10 HBW customers benefit from unique appliance offers.

2-10 HBW's specialty appliance benefits include color appliance color matching, appliance replacement reimbursement, and special discounts on new appliances.

Appliance Color Matching

If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching, so you could have a functional item, but your washer and dryer may not match anymore.

Appliance Replacement Offer

If a covered appliance fails, customers have a unique offer from 2-10 HBW. When requesting service, you have options:

  1. You can choose to continue with the normal claims process and schedule an appointment with a service tech, pay the $75–$100 service call fee, then get the item repaired or replaced.
  2. Accept a special $100 reimbursement offer toward buying yourself a new replacement appliance when you submit receipts from your purchase.

Appliance Discount Program

2-10 HBW home buyer warranty customers can get an exclusive discount through the warranty company to save up to 65 percent off retail prices on GE or Whirlpool appliances.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, there will be fees deducted from your refund. While this gives you the freedom to cancel during the waiting period before your warranty coverage starts, once it starts a full refund is not available.

  • If you cancel up to 10 days after the effective date, you are eligible for a refund, less a $25 processing fee and any amount that the provider paid for service
  • If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee
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The Bad

  • 2-10 HBW Customer Reviews
  • State Availability
  • Call for a Quote
  • Service Call Fee
  • Waiting Period
  • Monthly Finance Charge
  • Coverage Limits

2-10 HBW Customer Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over sixty percent) of consumers give this company the lowest possible score: one out of five stars.

Common complaints include the following issues:

  • Customer service issues
  • Extended wait times for repairs
  • Unexpected fees
  • Denied claims

State Availability

2-10 HBW does not provide service for every state. Additionally, availability varies for each of the company's different warranty product lines.

If you are a homeowner shopping for a proactive, non-real estate-related warranty plan, you will need to choose a different home warranty company if you live in one of the states listed below. Click on your state to browse the best-ranked home warranty companies available in your area:

Call for a Quote

If you are looking to get a home warranty for more complicated properties (other than single-family homes under 5,000 square feet), you will need to contact 2-10 for a specialized quote. The following situations are included:

  • Multiple units
  • Guest homes
  • Casitas
  • Homes over 5,000 square feet

Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee starts at $85 but can go up to $125, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Waiting Period

When consumers buy a home warranty plan directly from 2-10 HBW, the service agreement doesn't go into effect immediately. Whether you purchase it online or over the phone, there is a 30-day waiting period from your order date, before your 12 months of coverage officially start.

While not universal, it's pretty common to have a waiting period when you sign up for a home warranty. This type of policy is meant to protect the company from paying claims on pre-existing conditions, which are almost always excluded from coverage. Your home systems and appliances are required to be in normal working condition when you sign your initial contract.

Monthly Finance Charge

When you choose a home warranty plan from 2-10 HBW, you may have the option to pay one lump sum payment for 12 months' coverage or pay month-by-month. However, shoppers should know that you will end up paying a bit more overall with monthly payment because there is a 9.5 percent monthly finance charge.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

First, each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits. In order to get an idea of 2-10 HBW policy limitations, we have listed direct-sale homeowner policy limits for common items:

  • Heating — $2,000 in aggregate for heating; $500 for concrete-encased or concealed ductwork, $500 for gas lines
  • Cooling — $2,000 in aggregate for cooling; $500 for concrete-encased or concealed ductwork, $500 for refrigerant lines
  • Home appliances — $2,000 for refrigerator; $1,000 for range/oven/cooktop; $500 for dishwasher; $500 for built-in microwave
  • Plumbing — $2,000 in aggregate for plumbing; $500 for concealed and/or concrete  encased water, gas, drain, waste, vent piping, leaks and breaks in the plumbing system;  $1,000 for polybutylene piping and PEX Manifold plumbing system; $1,250 for water  heater; $150 per replacement faucet, faucet handles, shower heads, or tub spouts; $300  per toilet replacement 
  • Electrical — $2,000 in aggregate for electrical; $500 for concealed and/or concrete encased  wiring 

Optional home warranty coverage items also come with dollar limits to what the policy will cover, including the following:

  • Additional Refrigerator — $500
  • Built-In Wine Cooler — $500
  • Freestanding Freezer — $500
  • Garage Door Opener — $500
  • Wet Bar Refrigerator — $500
  • Extended pipe leak — $1,000
  • Pool/Spa (any) — $1,000
  • Roof Leak — $1,000
  • Septic System — $500
  • Washer & Dryer — $1,000 each 
  • Water Softener — $1,000
  • Well Pump — $500 

HVAC Surplus Add-On

This optional add-on is to specifically increase the dollar limits that 2-10 covers for heating and cooling repairs. The increased coverage has the following limits:

  • $2,000 additional system coverage in aggregate
  • $1,500 for geothermal and water-source systems
  • $1,500 for steam, hot water heat, or hydronic systems
  • $1,500 for water-cooled air conditioners, high-velocity, and hydronic systems
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The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. On top of that, customer reviews aren't exactly glowing.

Have you had a home warranty contract from this service provider? Would you recommend it to a friend? Let us know about your experience with a quick review below.

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2-10 Home Buyers Warranty (2-10 HBW) provides home warranties for builders, real estate agents, and homeowners to make protecting a home simple and affordable.

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Featured Review

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Verified Customer

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Anonymous De Bary, FL

Home Buyers Warranty always has a quick response to my needs. Recently, I had work on a spa that I needed to have done in a quick and efficient manner and the contractor did a great job. I've had a great response time from this company and have great experiences with the contractors they send to me.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Featured Review

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Verified Customer

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Derek Atlanta, GA

I haven't had any issues with 2-10 Home Buyers. I've used them 3 times and they always come in a timely manner and fix exactly what needs to be fixed.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hey there Derek, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Verified Customer

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Braheem A Mccain Huntersville, NC

Everybody at 2-10 is responsive and helps, but I think sometimes it gets confusing with vendors and takes a while to get a part. We just used the warranty in January. We had our refrigerator stop refrigerating--basically it would not keep cold--and we put in an online request, which was great. Within 24 hours we got an email saying our request was received and that we would have somebody come out and take care of it. Unfortunately, it took a week for this to happen, and the guy who came out said that he wasn't qualified to service our refrigerator, so he sent it back to 2-10 and then it took another week for a second and then a third vendor to be assigned to our ticket. By the time the third vendor came out, he said that whatever the first vendor had said was incorrect, and he just changed out the cooling element. So, it took about three and a half to four weeks for our fridge to get fixed so that was an issue that we had.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hello Braheem, we’re happy to hear that you had a great experience with our services. We want to apologize for the issue you had with the independent service contractor we dispatched. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 16th, 2021

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Don Mcgeorge Tucson, AZ

You guys have actually done a pretty good job at responding. When I call you guys up, you try your best to get the best service I could get in the shortest time. We have really only had one problem in the middle of the summer we had our air conditioning unit go out and someone couldn’t come out for one week and here in Tucson that's not good enough so we had to call somebody else and have them come fix it sooner. I could give you two more examples of times I have used my warranty. I have my washing machine break you had a guy come out he repaired it and fixed it and the service charges now up to a hundred dollars but Hey I said just everything going up, that's one example the guy was very courteous the guy was really did his job and he's quick in fact he's out he was on time here recently I had my hot water heater go out and I learned that number one did you replace the hot water heater yes he did but it doesn't cover anything else but the person who actually had to take the old one out and put the other one in I had to pay for that and any damages just to the house cause by the hot water heater of course I had to have my home insurance pick that up.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi there Don, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 17th, 2021

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Verified Customer

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Aurelius Sumpter Blythewood, SC

My experience with 2-10 has been very positive because of no hassle, good questions, good feedback, and good follow-up. The service provider came in to make a repair on our oven. They had the wrong part went back, ordered the right part, came in to make the repair we still receive the same fault, came in and made a replacement to a sensor and the fault went away. 2-10 got the repair person out to the house, paid the deduction, and checked in until the repair was done.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hello Aurelius, we’re glad you had such a great experience with our contractors. They work really hard to keep your home humming when you need it most. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Verified Customer

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Darleen Gaff Laurens, SC

Every time I needed to call, I've gotten direct answers to my questions and the help that I needed. I just used my warranty a month ago on a hot water heater that need to be replaced. They were very prompt in getting the help I needed and the reimbursement from the payment that I had to make. I've been very pleased with the policy and plan to renew it.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Darleen. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 16th, 2021

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Doneisha Myers Montgomery, AL

They're always prompt and make sure that my service is conducted satisfactorily. The first time I used it was with my air conditioner, there was the problem with one of the coils. The gentleman came over and took care of the issue for me within like twenty to thirty minutes. The service is excellent--it's top notch. I don't have any complaints.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Doneisha. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 16th, 2021

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Bradford Lenox Old Hickory, TN

I think that it's a cool service and it's very helpful and we've definitely utilized it but I think there's potential problems with getting a contractor to follow through. The first three times we filed for claims, the work was great. This last one has been very unsatisfactory because the contractor that 2-10 is using is a terrible communicator. Well this last time, our heat has been stuck on. We had a company out and he figured out what the problem was really quick, told us what it would be--that was a month ago--and they're just waiting on a part. He says he's waiting on 2-10 to order the part 2-10 says they're waiting on him to order the part. I've called about ten times and I can't get ahold of the contractor. I've called 2-10 Warranty and we're in the middle of a pandemic so I have to wait on hold for about twenty minutes every time I call and then I get told something different every time. I would say for the most part, my experience with 2-10 has been really great. I think the inter-company communication can be really tricky--the only time I've gotten a 2-10 employee to call me has been when they were trying to sell me something.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hello Bradford, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 16th, 2021

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Verified Customer

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Horace Middletown, OH

We've always had excellent service and very quick response time. Recently, the heat pump in the basement had stopped working and they came out here within a few days and repaired it. That was excellent, I was happy with that. One more thing--we had a microwave in the drawer and we've had problems with it since it had been installed. 2-10 replaced the microwave in a drawer with a different brand at no cost to us whatsoever. I would recommend 2-10 just because of that one thing and I just think they've really gone above and beyond in service for us.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Horace. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 16th, 2021

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Dannard Waller Columbus, GA

The staff on the phone was always very friendly and when the people came to do the work, they were very professional and did a good job. They respond very quickly and they do their work well. There was trouble with the stove and they came and took care of the problem very well and ordered some parts and put them in and now the stove is working quite well.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Mar. 16th, 2021

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Verified Customer

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Carol Shack Charlotte, NC

We always get someone to come up right away and with the exception of a couple of times which didn't really have anything to do with 2-10 but the contractors that they recommended but we've always had excellent service over the course of maybe fifteen years. Just recently, we had a leak in our upstairs toilet. We called in the morning and they got someone here within 48 hours. We're really happy with it.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks Carol for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!

Mar. 16th, 2021

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Deborah Cummings Columbia, MD

When I call to talk to someone, I can tell them what's going on and usually within twenty-four to forty-eight hours, the company that contacted will get in touch with me. I've actually called them several times about different items like one was my microwave wasn't working or another time my dishwasher wasn't working in some cases the company they hired was able to fixed it that day in other cases it sometimes took weeks to get the part available where the company or 2-10 to figure out who's got the cheapest part and get it back to me. So far, the people that they've gotten in touch with me have been pretty decent and know what they're doing--2-10 tries to get better people to your home.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi there Deborah, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 17th, 2021

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Verified Customer

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Andrew Woolridge Portland, OR

It's always quick and the system gets me the people that I need pretty quickly with the scheduling. All the contractors that 2-10 gets out here are super friendly, communicative and they they take digital payment which is great. I hate writing checks or paying with cash so that's a big plus. I needed to have an electrician support come out and look at some outlets that weren't working and they came out within about a week of the need and within probably two hours of work time they were able to fix my problems. Everybody should use 2-10, we pay for things like Netflix or Amazon Prime subscriptions, and it's about the same price and it brings peace of mind.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, Andrew. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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Verified Customer

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michael mayfield New Bern, NC

We don't have any problems with the service that are provided.Customer service is knowledgeable about product and they friendly are eager to help you.They are also,concern about your issues that you having with your appliances

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi there Michael, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 25th, 2021

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Deena Sherwood Gaithersburg, MD

They have resolved my issues but sometimes it takes a long time. If they can’t repair it, replacing it can take a long time. They do take care of things for the customer. The only thing that I don't like when I've called them, I've had to wait a long time. They are a really good company for reliability and fairness and I would recommend them.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Verified Customer

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Anna Iannacito Chesapeake, VA

The service has always been prompt and on time and I've never had a problem with any of the providers. We needed it recently for our heater and had someone get here and they were in efficient in fixing the problem within two days. They have always been honest with the timing and have been very efficient cleaning up after.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Mar. 16th, 2021

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Chris Taliaferro Clovis, CA

It's affordable and they cover what they said they would, but the only negative thing I would say is just timeliness. Everything kind of takes two or three weeks. My refrigerator broke and they sent somebody out to fix the refrigerator. They told me they need to order a part and they would be coming back in a week to fix it, it's been about a month since they were last here.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hey Chris, we’re really glad that you had such a positive experience with our services. At 2-10 Home Buyers Warranty, we want everyone to have the kind of experience you had. Thank you for your feedback and continuing business!

Mar. 16th, 2021

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Daniel Oriental, NC

Their customer service is very attentive. They check on you. I was very satisfied when they replaced my air conditioning in summer. They were quick getting me the contractor. I haven’t found another company that is as professional. They are very attentive and helpful.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Daniel, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Clinton Montgomery, AL

I got 2-10 for potential protection if any appliance goes bad. Sometimes they do not respond properly and on several occasions they give me the wrong company. Once, the contact company said they don't deal with 2-10 anymore so that in itself makes a person wonder why. Also, I requested a plumbing service and no one ever responded, and recognizing the fact that the pandemic episode is going on now is the hinderance for it, I decided to be a bit patient but until today I have not gotten a response from a plumber.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Clinton. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Chuck Texarkana, TX

The realtor who sold us the house recommended it to us. Every time I have a problem, they take care of it. The last time the dishwasher went out, they got a company out here and the company would not do its part so I called 2-10 and within a couple hours I got a call from another company that came out the next day.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Chuck, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Barbara Cragg Brentwood, TN

Vendors take their time setting up appointments because 2-10 lets them. 2-10 should have someone tracking how long vendors take to do the job and let vendors know thier numbers are not acceptable. Vendors know customers are going to have to wait no matter how long it takes. 2-10 should have more vendors in each category. 2-10 should mange better.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hello Barbara, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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Anonymous Marietta, GA

2-10 is just an excellent and reliable warranty company and I highly recommend it. There's always a quick response when it when a request is put in, there's a quick response from contractors, regular follow-up to ensure that things are going well, and they reach out if there's any delays or anything like that. They have excellent customer service. We had an issue with the toilet. It was a leak in the back of the toilet and the plumber came in, assessed it, and took care of it fairly quickly and we have not had an issue since.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 4th, 2021

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Chris Bedell Northville, MI

Well I had used other companies and then I found 2-10 online and they seemed to cover more stuff for a little bit less money than I was paying and I've used them a few times and they do work very well. I had a problem with my dryer and they came out and fixed it and changed the parts out and it was a good experience. They get the people out quickly to service your problems, and seem to go out of their way to make sure everything's done.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks Chris, for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Mar. 5th, 2021

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Becky Allen Godfrey, IL

I am a realtor, and in my office we almost exclusively use 2-10 Warranty for our clients. This winter, my blower from my furnace quit working. I called on a Sunday and somebody was out Monday morning. I was very pleased, like I said, I've been kind of selling it to my clients for years and just bought mine a couple years ago and was just very happy with the response time and the professionalism of the vendor who came to do the repairs.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hey there Becky, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 5th, 2021

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Betty Mitchell Smyrna, GA

I stay with 2-10 Home Buyers Warranty because I know that I'm going to get service when there is a failure in my house. I've had my warranty for thirteen years now almost and every time I call, everybody is professional, is courteous, knows what they're doing, and listens to their customers. They've always been responsive, and I've never had an issue that they failed to address and that's why I stay with them.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Betty. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 4th, 2021

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Debbie Varley Tucson, AZ

I'm a real estate agent and I use 2-10 Home Buyers Waranty with my clients. The service is smooth and efficient with no hassles. Customer support is quick to respond and follow up. Just two weeks ago our microwave broke, and they sent a technician out to assess the cost of the repair. He made me a cash offer to buy a new appliance or give me a new appliance, I took the cash and now I have a new microwave.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Debbie. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 5th, 2021

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Anonymous Magnolia, DE

I called and needed to have our heat pump serviced. They sent a company out, but they were not actually able to do it. They said they would have to order parts and they never game back and I couldn't even contact them again. Then I was told by 2-10 that I would have to find someone out-of-network to service it, which I did, but now I’m still fighting to get my money back from the first experience.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your comments about your service request experience. We hate letting our clients down, and we want to try to make it right. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We hope you’ll give us another chance.

Mar. 16th, 2021

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Anthony Desantis Macungie, PA

The warranty program is good, but the vendors, not so much. When the technicians came to fix my water heater they seemed to never have the right part. I was without hot water for two weeks. It has not been a good experience.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hey there Anthony, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 16th, 2021

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Diane Sleighel Houston, TX

They've been helpful and flexible when we have need of their services. They are able to get people out quickly. I just wasn't happy with the last technician that came out cause it's like the third time with the same issue on the refrigerator. He wasn't very helpful because he couldn't speak English, was not wearing his mask properly, and somehow didn't get two screws put back into the refrigerator.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Diane, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 16th, 2021

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Chris Ricks Wilmington, NC

They are easy to contact and responsive. We had to replace the garbage disposal so we started the process online and everything went smooth, it got replaced in a timely manner.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hello Chris, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 17th, 2021

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Allen Peters Hot Springs Village, AR

They've always been very responsive and I do everything online. My hot water heater was leaking and I went online and put in the information. They contacted somebody who's been contacting me about coming out to fix it.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hey there Allen, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 16th, 2021

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Caresse Schulte Saint Augustine, FL

Our dishwasher broke and they came out diagnosed it and then came back about two weeks later once I got the parts and it's been running great. Everything seemed to move pretty quick, it has been super fantastic so far.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Caresse, thanks for the flattering rating. It’s always great to read that we’re doing a good job by our clients. If there’s anything more we can do, just let us know. Thanks again for your continuing business.

Mar. 16th, 2021

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Dorothy Laliberte Columbia, SC

Customer support has always been professional, available, and helpful. I just had to use the warranty last week--my refrigerator with leaking and they found out the ice maker was leaking and they fixed it.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi there Dorothy, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Mar. 16th, 2021

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Connor Gooden Burlington, NC

When our thermostat went out I called a couple business days later they came out and they were in and out with a new thermostat in within ten minutes. They were prompt, they got there pretty quick, and they didn't waste any time. Their employees are very personable and knowledgeable and are not hard to talk to.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Connor, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 16th, 2021

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April Sanders Fayetteville, NC

Every time I call, the customer service representatives have a nasty attitude. I used my home warranty when some shortages went out with my some of my sockets. I payed the hundred dollar deductible, the contractor just came out, they haven't fixed the issue, and they never came back. I called 2-10 and they could never get in contact with the contractors either so that problem is still unsolved. I have a issue now with my refrigerator, I called 2-10 and I payed my hundred dollar deductible. It took them three weeks to fix my refrigerator, my refrigerator is still not working so I've been without a refrigerator for two months now still waiting on those parts.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, April. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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Chikelue Columbia, SC

The quality of the service is always the same and that is a good thing because it doesn’t matter who you speak with, they still provide exceptional service. They always make sure everything is taken care of and they act with a sense of urgency. Everything was taken care of when my hot water heater went out.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Chikelue. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 17th, 2021

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Daniel Ke Minden, IA

Our water heater was leaking badly and we got it replaced. Unfortunately, there weren't any providers in my area or any contractors in my area so I had to find my own and then I was reimbursed. The only way it could have been better was if there were providers in my area. They didn't quite cover as much as I hoped when we needed to use them and like I said I have to find my own contractor and pay for it out of pocket.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hello Daniel, thank you for your feedback. We’re really sorry that you had trouble contacting the independent service contractor. It’s not fair to you. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. The trust you place in us to protect your home is important to us. We’ll keep doing all we can to continue to earn it. Thanks again for your feedback.

Mar. 5th, 2021

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Alisha Henderson Hartford, CT

Well I've used my warranty a few times and sometimes it goes great but more often than not it's not really a great experience. Over a year ago, someone came out to fix my refrigerator and they said they would be back and they never came. So, I started to call them and they said that 2-10 Home Buyers Warranty never sent them the piece of equipment that they were supposed to use to work on it. My experience was very negative because I had a hard time getting in touch with them, and once I was in touch with them, I also had issues with them getting things done on time or in a sufficient way. They don't have much continuity, their way to go about things is constantly changing and they do it without informing you that is changing.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Alisha, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to earn your trust back. Thank you for your feedback.

Mar. 4th, 2021

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Christine Grasso Farias Santos Wentzville, MO

2-10 Home Buyers Warranty is quick and the people they use are qualified and very good to work with. We just had to use it, we had frozen pipe in our laundry room and I called and got it fixed within twenty four hours. With every call, we've had great results and no problems.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Christine, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 5th, 2021

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Coy Patterson Columbus, GA

The best experience I had was when the air conditioning stopped working and I got a quote from electrician for a certain amount of money and then I remembered I had a warranty and you guys were able to go in there and do the repairs for--I don't remember how much--but it was significantly less and it was repaired within a few days. The wait times on the phone can be pretty long and I have been told different things by different people, so I guess if they could give me the same information, that would be very helpful.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your review, Coy. We’re glad that your overall 2-10 Home Buyers Warranty experience was good. We do want to apologize for the issue you had dealing with our phone system, though. We’re already working on fixing that issue for your future calls. If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. Thanks again for your constructive criticism.

Mar. 5th, 2021

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Samuel Arlington, TN

I had to use 2-10 Home Buyers Warranty because it was part of the purchase of my home. They have been very responsive and I've had no issues with them so far. Even if something isn't included in your contract, they point it out and tell me next time how to renew in the future so that it is covered in the future. I've used them several times and they always come quickly to fix things we need fixed. They come to our house in a timely manner and take care of the particular issues we have.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hello Samuel, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Feb. 8th, 2021

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Vanessa Tucson, AZ

In general, when I've had to reach out to people at the company they've been fairly quick to get back to me. Occasionally there have been some delays, but they are able to get things done on a good timeline for the most part. Right before Christmas the handle in our shower broke off and I was unable to turn off my hot water. They fortunately were able to get someone to come fix it on Christmas Eve. Sometimes after someone has come to fix something, they've had to come again to fix issues that were either missed or forgotten. Overall, they've been nice to have because it comes at no cost to me to have their warranty. I definitely feel that I have saved less than what I would have spent but it's convenient to have everything done in one fail swoop.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Vanessa, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss. Thanks again for your feedback and for your continuing business.

Feb. 8th, 2021

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Verified Customer

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Donald Mesa, AZ

We've had 2-10 Home Buyers Warranty for 17 years and just renewed with them again. We had our refrigerator go out and they gave us options on what we could get to replace it. We were very happy with what they presented to us. They are quick to respond and it doesn't take more than a few hours to hear back from them. They are a little pricey, but it's worth it for what they give in their product.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hey there Donald, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 8th, 2021

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Verified Customer

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Richard Carolina Beach, NC

Every time I call them, they are prompt to answer and take care of what I ask for. I used them recently to repair my heat pump and someone was out here two days later to fix it. The problem happened again the following week and they came back quickly to make sure it was really fixed. I'm very happy with how it all worked out. Another time, I needed new locks for the house and they sent me a check to reimburse our expense.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hey there Richard, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 8th, 2021

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Verified Customer

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Jeffrey Seminole, FL

Our real estate agent recommended we get 2-10 Home Buyers Warranty since they're the best. So far we haven't had any problems with them. Recently, our dishwasher was leaking and they sent someone out the next day and fixed it right up. We haven't had problems with the dishwasher since then. It's a good value to go with them and we've been very satisfied customers.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Jeffrey. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 8th, 2021

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Verified Customer

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Michelle Wendell, NC

Overall a 3 company. I have used them multiple times, multiple years. The repairs usually get done within a reasonable time. The point is: they are a repair company. So they will always try to repair. I have had one issue and that was with my very old stove. The parts literally were not available anymore! The communication between departments was terrible (cuz they are all working from home) and I literally did not have my oven/stove for 7 weeks!! TONS of phone calls. So that was VERY stressful and they would NOT budge and get done what needed to be done. Other than that claim, everything else has been repaired satisfactorily. I am glad I have had this warranty, it has saved me a lot in getting repairmen out to the house!

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hi there Michelle, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services. If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 4th, 2021

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Verified Customer

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Sue Flower Mound, TX

Everything is always handled quickly. Somebody always gets back to me with information. They act more properly than any other warranty that I’ve previously. What I pay more month is reasonable. The people they send out are always qualified. My garbage disposal was leaking over the holidays and they got right back to me to give me the name of the plumbers, though they couldn’t come to me for a couple of days because of the holiday.

3 months ago

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Reply from 2-10 Home Buyers Warranty

Hey there Sue, thanks for the kind comments. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 9th, 2021

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Verified Customer

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Donald Filsoof Fellsmere, FL

The ice maker in the refrigerator was not working after two the replacement stop working when the technician came back he said the Easter lever needs to replaced it stop making ice again. All of this took more than two and plaid $170.00for repot that never worked.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Donald. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 25th, 2021

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Verified Customer

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Donna Mahle Hot Springs Village, AR

Have had overall very good experiences with them; only one situation where I had to find my own repairman as they had no one in their network to handle my problem. They did take care of the repair cost.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Donna, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 18th, 2021

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Verified Customer

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Donna Wildes Covington, GA

My stove top cracked so I called in for the warranty. They had someone come look at it and determine that it was not my fault, so they were going to order a new top for the stove at the beginning of February. I had not heard of anything, so I called, and it turns out they did not place the order for the new top because suddenly, they needed photos of the stove top. No one had ever told me I would need to turn in photos. So basically, I have been sitting here for weeks unable to use two burners on my stove. I think 2-10 is terrible.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Donna. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem. Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it. We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 16th, 2021

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