2-10 Home Buyers Warranty

Name: 2-10 Home Buyers Warranty
Rating: 3.9

3.9

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3,608 User Reviews

7.8

Overall Score

3.9

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3,608 User Reviews

7.8

Overall Score

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LAST UPDATED: September 19th, 2023

2-10 Home Buyers Warranty (2-10 HBW), a Denver-based company founded in 1980, offers a wide range of home warranty products and services for homeowners, real estate agents, and builders. Homeowners can choose from prearranged or personalized plans with service fees ranging from $85 to $125.

Keep reading for more information about this company or jump down to read 2-10 Home Buyers Warranty reviews.

Video Customer Reviews

Tracy Trestrail

11 Jul 2023

Paul

17 Jul 2023

Christine

17 Jul 2023

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The Good

2-10 Home Buyers Warranty Price
2-10 Home Buyers Warranty Plans
Add-On Coverage
Appliance Benefits
30-Day Money-Back Guarantee
24/7 Claim Submission
Exclusive 'Even-If' Service Fee Guarantee
Contractor Options
Real Estate Warranty Plan Packages
Builder Warranty Plan Packages

2-10 Home Buyers Warranty Price

2-10 Home Buyers Warranty has affordable pricing starting at $37 per month. However, if you choose the Simply Kitchen plan, pricing will start at as little as $17 per month. The company's most popular plan is the Pinnacle with Supreme coverage (which also covers a washer and dryer) starts as low as $60 a month.

Compared to other home warranty companies, 2-10 HBW’s pricing is extremely competitive — most companies have plans starting at approximately $45.

2-10 Home Buyers Warranty Plans

2-10 Home Buyers Warranty offers three home warranty coverage plans that cover major home appliances and systems:

Simply Kitchen
Complete Home
Pinnacle Home

Covered Items	Simply Kitchen Plan	Complete Home Plan	Pinnacle Home Plan
Heating		✔	✔
Cooling		✔	✔
Plumbing		✔	✔
Electrical		✔	✔
Washer/dryer			✔
Built-in microwave	✔	✔	✔
Dishwasher	✔	✔	✔
Range/oven/cooktop	✔	✔	✔
Refrigerator	✔	✔	✔
Supreme coverage*			✔

*Supreme coverage offers increased protection for your home’s appliances, washer and dryer, heating and cooling, plumbing, and electrical (options vary by plan and zip code).

Add-On Coverage

To personalize your home warranty plan, 2-10 Home Warranty offers add-on coverage for the following appliances and systems:

Additional refrigeration
Septic system
Well pump
Washer/dryer
Plumbing and electrical
Garage door opener
Extended pipe leak
Pool/spa equipment
Roof leak
Water softener

In addition, 2-10 Home Warranty offers specialized programs and packages that can be added to any home warranty plan:

Supreme Package — deeper coverage for the appliances and systems that matter most in your home (options vary by plan and zip code)
Luxury Package — increased coverage with increased dollar limits to $5,000 for appliances, heating, and cooling
HVAC Surplus — increased coverage for your heating and air conditioning systems
Pre-season HVAC tune-up — a 28-point tune up and inspection option
Service fee options — lower your service fee when you request service

Appliance Benefits

In addition to its plans and add-on coverage options, 2-10 Home Buyers Warranty offers unique appliance benefits:

Appliance Color Matching — If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching.
Appliance Replacement Offer — If a covered appliance fails, you can either choose to proceed with the normal claims process or accept a $100 reimbursement for purchasing a replacement appliance of your choice.
Appliance Discount Program — If you need to replace an appliance, 2-10 HBW offers a 65% discount on GE and Whirlpool appliance retail prices.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, fees will be deducted from your refund. While this gives you the freedom to cancel during the 30-day waiting period before your warranty coverage starts, a full refund is not available once it starts.

The following restrictions may apply:

If you cancel up to 10 days after the effective date, you are eligible for a refund, but are responsible to pay a $25 processing fee and any amount that the provider paid for service.
If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

A service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Exclusive “Even-If” Service Fee Guarantee

2-10 Home Buyers Warranty customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement.
If a covered part is serviced and fails again within the term of the Home Warranty Service Agreement, another Service Fee will not be due.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 Home Buyers Warranty allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis and estimate to see if it's covered and to get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional:

Seller Coverage — 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems. Free coverage is not available where prohibited by law, including the state of Florida. Complimentary seller policies don't cover air conditioning or heat pumps, but coverage can be added for $50–$60.
Buyer Coverage — Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program, which provides reimbursement up to $100 to install new locks or rekeying within 45 days after closing. No service fee is charged.
3-Year New Home Warranty Plans — Appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

Builder Warranty Plan Packages

2-10 Home Buyers Warranty is the industry leader in structural warranties for home builders. The following programs are available:

Workmanship, distribution system and structural warranties — The industry’s best protection for builders, including access to the 2-10 HBW Warranty Administration team to answer any questions or resolve any concerns. One-year or two-year surety coverage is available, as well as 10-year insurance-backed coverage for qualifying structural defects.
Structural-only warranty — 10-year insurance-backed coverage for qualifying structural defects.
Builder Backed Service Program (BBSP) warranties — Coverage without insurance backing.
New modular or manufactured home warranty — Insurance-backed coverage for modular and manufactured homes.

In addition to these programs, 2-10 HBW offers additional services and enhancements for builders:

Claims administration
Grandfathering
Flexible warranty term for distribution systems
Flexible warranty term for structural coverage
No surety coverage
Deductible/shared risk options
Manufactured home options
Modular home options

If you are building a home, 2-10 HBW could be the best choice for you, offering the widest array of programs and services for home building.

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2-10 Home Warranty Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star.

Common complaints for 2-10 HBW include the following issues:

Customer service issues
Extended wait times for repairs
Unexpected fees
Denied claims

High Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee ranges from $25 to $85, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

Each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits.

View Best Home Warranty Companies

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The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments.

View Best Home Warranty Companies

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2-10 Home Buyers Warranty Frequently Asked Questions

What is a home warranty/service agreement?

A home warranty plan is a limited service agreement that protects a home’s critical systems and appliances. When an eligible failure occurs due to normal wear and tear, you won’t be on the hook for the bill.

Why do I need a home warranty?

Every year, 7 out of 10 homes will experience a repair on a system or appliance. These repairs (and replacements, if needed) can cost hundreds to thousands of dollars, but a home warranty provides an affordable layer of extra protection.

How is a home warranty different from homeowners insurance?

Homeowners insurance covers loss from incidents like ﬁre, storms and vandalism. A home warranty protects critical systems like your air conditioner, furnace and water heater, plus appliances like the refrigerator, oven, microwave and more, from breakdowns. Homeowners insurance and home warranty complement one another and coverage provided by either does not overlap.

How do I know a claim will be covered?

2-10 HBW has been in the industry for over 40 years. More than 6 million homeowners have chosen and trusted 2-10 HBW to protect their homes through a Home Warranty Service Agreement. 2-10 HBW has paid 97.5% of claims, totaling more than $430 million. Customers consistently rate the company's service highly because it consistently provides qualified local contractors. Each of these facts shows our longstanding commitment to covering qualified claims for our customers. For specific questions about your home’s coverage, you can always refer to your service agreement by logging in to your Homeowner Portal account. As an important reminder, 2-10 HBW covers breakdowns caused by routine wear and tear. Breakdowns caused by neglect or a lack of regular maintenance are not eligible for coverage.

Where can I learn more about maintaining my home’s systems and appliances?

To learn the ins and outs of keeping a home running smoothly, visit the company's blog. It's full of useful information you can use right now. Some of the highlights include: Preventative Home Maintenance Checklist Creating a Maintenance Guide for Your Home 9 Home Maintenance Goals You Can Make This Year HVAC Maintenance and Upkeep Tips for Homeowners Plumbing Maintenance Checklist for Homeowners Good Maintenance to Keep Your Refrigerator Running for Years Top Winter Home Maintenance Hacks

What does the claims process look like?

When a covered item breaks down from normal wear and tear, simply log in to your online Homeowner Portal account — available 24 hours a day, 7 days a week — to request service. After you answer a few easy questions, help will be on the way. You can also contact our claims department at the toll-free number. An approved, insured, local contractor in your area will be dispatched. You’ll set an appointment with them, and when they arrive, they’ll collect your Service Fee (see your service agreement for specific details about your Service Fee). Once your contractor repairs or replaces the breakdown, the contractor bills 2-10 HBW for covered work (please reference your service agreement for coverage details and limits). And you can get back to enjoying home ownership.

Can I get coverage for pool and spa equipment, wells, and more?

Yes, 2-10 HBW offers a variety of additional coverages that are as unique as the house you call home, including: Supreme Coverage Additional Refrigerator / Wine Cooler / Stand Alone Freezer HVAC Surplus Luxury Package Roof Leak Pool / Spa Equipment Water Softener Well Pump

Are home warranties for systems and appliances transferable between owners?

Absolutely. Home warranties are transferable when a home changes hands, just notify the company and it will complete the transfer. In fact, when selling your home, having or including a home warranty is likely to increase the final sales price. After the remaining term of the warranty, the new owners can simply renew their coverage on an annual basis.

2-10 Home Buyers Warranty (2-10 HBW) is the industry-leading administrator of structural warranties and provides Home Warranty Service Agreements to real estate agents, homeowners, and landlords.

2-10 HBW’s mission is to improve the quality of housing and the experience of home ownership, all while saving members money as they build and live the American Dream.

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Featured Review

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Verified Customer

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Greg Nokesville, VA

We always can get a hold of somebody and never had issues. Recently the pressure regulator tank went bad and I contacted 2-10 and they cut a check weeks later because I used someone out of network. I've had it for 10 or 11 years because I've always found it to be of use and and not difficult to deal with.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 20th, 2023

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Featured Review

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Verified Customer

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AWaller

I can't say enough about the level of service I've received from 2-10 HBW and the contractors that have worked on my service requests. Everyone has been responsive, professional, and courteous - and the results in each instance exceeded my expectations. Great job, 2-10 HBW!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi AWaller, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2023

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Jodi R

I am now posting this on every review website I can find to warn others. I have been with this company for several years and for the past 4 years my A/C has gone out. It has always taken several days (and $100 deductible) to get it up and running again. My A/C went out Sunday, April 30th (it is now May 18th) and we are still getting the run around about getting it fixed. They never call to update us on the status, so it is just days filled with being on hold (current hold time has been 40 minutes and counting). The contractor came and performed the diagnosis on Tuesday, May 2nd. He informed us that we would need a new unit. Every time we call we are given different reason as to why it is still in processing. They just keep telling me I just have to be patient. Living in a hot house with a full family (and young children) is just SO UPSETTING! And to top it off, they can't even tell me if it will be covered because my state now has new regulations that they don't cover. WHAT???

6 years ago

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T.Ferguson Alexandria, VA

I am deeply sadden with the service timeliness I received with 2-10 on at least 3 service request numbers, 4207054, 4207047 and 4207038. I 've had so many work request that I forgot how many plumbers have been to our residence. The bottomline is that we have a hole in our kitchen, no hot water in the master bedroom and can't use the master toilet because it leaks in the kitchen (which now has a whole in the ceiling) Since 3/23/2017 we have been waiting to resolve this plumbing issue. The back facts are as followed. The plumbing service that was requested on 3/23/2017 was never complete. The worker came out, stabilized the leak in master bedroom and said he would be back. He said he was going to order a faucet and come back and install it. He never did! Budget plumbing was unreachable. There voicemail states that they don't check their voicemails and that it would be best if you called back. They never called back or came back to my residence. 210 tried calling them too and because of no answer they decided to send other contractor out!!! This new company came out 2 weeks ago so around the first week in May. He said it was an easy fix and cut a hole in my kitchen and said he would be back "some time next week". No call, no show, AGAIN! After several calls to 2-10, I was told someone from contractor relations would call. No calls. I attempted to get a direct number but was denied. Still no call. How can an issue stemmed from 3/23/2017 still go unresolved. I called yesterday and the customer rep was by far the best yet. She seen that the initial order was put in the system as an HVAC issue which would cause problems for the contractor..still no one called me to update me. Then once they got it right, they say I would have to pay an additional 188.00 out of pocket because of the concealed work order. I asked to speak to the manager and she was COLD...very little remorse. She said I have two options, take the buyout or pay the 188.00. I don't feel like this is the right response with the long lag times in contacting me with my plumbing issues. Why do the contractors get away with not completing a job? With the long time between contractors there was more water damage done. Why can't no one call me back from contractor relations? Is this job so big that plumbers keep running away from it? This isn't even all the details, but there is so much to try and remember. What's the point in having 2-10 if I gotta do the leg work and find a reputable contractor to start and finish the job. To date I have 3 open work order. Each work order should have been complete. Please read this post and educate yourself before you spend your hard earned money. The customer service overall that I received is subpar and astonishing.

6 years ago

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Jenny Hardesty Cincinnati, OH

Put in a request for septic service sent out a plumber who didn't even know I had a septic system. He had to call his boss to try and figure out what my issue was. Over the phone he decides it's the leach field. Of course I know need a septic person to come out and actually determine my issue. 2 10 say of you can submit to use if they have a different diagnosis. Hello if you had sent what I asked for I would have to pay yet another person to come out and investigate what is wrong. Waste of money!!!

6 years ago

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Verified Customer

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Volney Morin Cedar City, UT

The lady I spoke to was very pleasant, so that's wonderful. Everything was good when we started, but before they could send somebody over, they requested a copy of the whole inspection, and that was not disclosed to me at the time I paid the $60 service. Luckily, it all worked out fine, and the guy was out here the next day.

6 years ago

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Don

No response from assigned contractor- no follow- up by company- beware - if you want service this is not the company to go with

6 years ago

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Sarah Paul VA

I became a customer of 2-10 Home Buyers Warranty upon the purchase of my first home in April of 2016. During my first year with 2-10, my dishwasher began leaking. Customer service have two options - pay the $100 service fee to have someone come out and take a look, which could take up to a few weeks, or purchase a replacement myself and they would reimburse me $100 once I submitted the receipt. Not knowing any better, I took option two. Once the new appliance was delivered and I submitted my receipt, I was notified that my new dishwasher would not be covered for the remainder of the year since it was a new purchase outside of their process. REALLY? Stupidly, I decided to renew my coverage for the current year, primarily because my HVAC is 25 years old and I knew it was going to die sometime soon. In April, the HVAC stopped working. I called 2-10 and thy sent out a contractor who flushed the line and added Freon. This seemed to resolve the issue and I was very pleased. Fast forward to August 8, 2017 when the unit stopped working again. I called 2-10 and they sent out a contractor on 8/10 who informed me that the wrong type of Freon was in my system (from the first contractor), causing it to fail. He advised that he was able to flush the line, but it would likely continue to happen until the entire system was replaced. I went ahead with the system flush. The solution worked for approximately 18 hours before the system failed again. When I called 2-10 back on 8/11, I was advised that they would be reaching out to the contractor for guidance. I then received a return call that the contractor had advised that the system needed to be replaced, so they were going to send the claim to their Research Department to determine the appropriate replacement system to order. I was also advised at that time that I would owe a total of $609 out of pocket for work that was not covered. They were also happy to tell me that they would be reaching out to the original contractor and I should expect to be reimbursed for my initial $100 service fee - yay? Since that time, I have placed approximately 10 calls to Customer Service, Purchasing and Research, and Parts. Customer Service notates the account on a different system than the Research department and the two teams do not communicate, so rather than a warm transfer between the departments, I had to dial a new number and be placed into the queue again. Suffice to say I believe I have spent approximately 6 hours either on hold or speaking with a representative from 2-10. Unfortunately for me, the issue is NOT ONLY still unresolved, but 2-10 still has not even made a decision as to whether they will be attempting to 'fix' my TWENTY FIVE YEAR OLD HVAC SYSTEM or replacing it. Truly, my mind is boggled. At this point, I have no option but to wait for a decision to be made whether to repair or replace my HVAC. From the initial call, this has been now going on for two weeks. August in Virginia is brutally hot, but I was informed that it was not considered to be an emergency until the inside temperature was above 95 degrees. Today, the heat index will be over 100 degrees. If I hadn't had somewhere else to go, this heat would have killed my 3 dogs by now. This morning, I called to ask for a resolution. There was none. I was previously advised by 2-10 that they had 5 business days to make a decision on whether to repair or replace. The end of the day last Friday was the end of the 5th day (according to them, since apparently it took an entire weekend to transfer the request from Customer Service to Research - who knew?). So now they are in breach of contract. After speaking with two people (neither of whom had an answer for me), I was advised that the Purchasing Department rep would be sending an email to the "ETA" department. She had no other method for contacting them as they are an outbound call center only. It is now six hours later and I have yet to receive a call. Please, do yourself a favor - don't choose 2-10 Home Buyers Warranty. If I could have had a worse experience, I can't imagine what it would be. I have been spoken to extremely rudely and belligerently, hung up on (twice by the SAME customer service manager), and told repeatedly that they couldn't help me. I have waited in call queues for literally hours. I have cried. I have sweated. I have tried being nice, I've tried being nasty. I've tried using logic. I have no idea what else I can do but continue to call and ask for updates. I can honestly say that I truly HATE this company. Not only will I never use them again, I will be posting this honest and candid review on every single review site that I can find in the hopes that it saves at least one person from having an experience like mine.

6 years ago

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Gina Decatur, GA

My AC has been out for 8 days at this point and counting. I live in GA and with the heat in August 90+ degrees and I keep getting delay after delay on getting it fixed. I was told I was prioritized was placed on the "will call" and my AC would be fixed within 3 days. On day 3 I was told the supply house they requested the part from does not have the part and it would be an additional 3-5 days. 3 days later, told the part was on back order an they will email me when the part is available. Customer service is horrible as well as the warranty.

6 years ago

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Wayne Salas

I had several problems with my home that I bought in February. The first was a toilet problem and they fixed the toilet I hope, but the would not fix the water damage that the toilet created, because of the leak and they said there plan doesn't fix the water damage. Second I had a repiar guy come out for the stove that was under warranty andhe said it was a know on the stove and did not even bother ordering the know and sending it out to me and charged me $60. Basically for nothing. They sent a second technician out and he wanted to charge me again another $60 for the diagnosis and since we already knew what the problem was from the first guy they should have just bought the knob and they could have evn it to me so I could have put it on, but they wanted $60 upfront for nothing. This warranty plan sucks big time.

6 years ago

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Bridget Jimenez Spotsylvania, VA

Insurance scam at best, legally tricking and misleading homeowners. Contracts are highly questionable. We contracted with 2-10 in May of 2017, and have regretted it ever since discovering an electical problem in our home. They are smart mouthed, dishonest and you will be very sorry if you throw your money away on this scam of a company.

5 years ago

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Connie Hughes Mooresville, NC

We had a gas leak and gas had to be shut off. Called the 2-10 and they assigned it to the HVAC contractor. Problem was this was the Friday before the Xmas holidays. The HVAC contractor they provide only works M-F so it was Tuesday before anyone would come out to service the unit. They didn't find the leak the first instance and requested the gas company come to flag where the leak was. The gas company refused, so the HVAC contractor came back out again and checked all systems to find that the leak was the Hot Water Heater. They addressed the leak and got everything up and running. My only complaint was that I was without heat for 5 days because of the service provider 2-10 chose doesn't work after hours.

5 years ago

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Michele Centerville, GA

We purchased this warranty based on reviews from our realtor that they were "the best". This is not accurate. They are the absolute worse. First our food disposal did not work when we moved in the house we just purchased. We called, place the request order, a plumber came out. He replaced the food disposal and we paid him the $75 deductible. He later tells us that they refused to pay him because he did not get it approved through them. We offered to pay him and he told us not to worry about it that we could just use him in the future straight out and he would be happy with that. Second, our dishwasher stopped working. They sent out a repair guy that did not want to "deal with it". He told us that we just had to slam the door to get it to work. The dishwasher would come on at random times which told me it had a shortage somewhere. I called them back and after contacting them three more times, they finally sent someone else out ( I told them DO NOT SEND HIM BACK OUT). After the second guy came out he told us that there was a shortage in the circuit board. He recommended replacing the circuit board. 2-10 Home Warranty called us and informed us that it was shorted due to a "cockroach infestation" and they do not cover that. We took off the front and there was no evidence of roaches at all. We replaced the dishwasher through Lowes and got a newer one. Now we have our third request in for plumbing to be repaired in the master bath because this has been an issue since we moved in. We went on line and put in the request. No one contacted us. I received an email stating it had been resolves. ?????? Really? I called and put in a request and she told me that she sees it had been resolved. NO. Two requests later and no one has contacted us to come out and service the plumbing. I called them back and they told me it was not covered under our contract. I am over these rude people. Do not waste your money with this company. They only want to get your premium and they are then done with you.

5 years ago

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Zachary Friedrich Duluth, GA

Avoid 2-10 at all costs. This service will waste your time and yield nothing in return but distress. I opened 3 service requests in the span of a year and for each of them 2-10 was unhelpful at best, even with the "Premium" coverage. First request was for a non-functioning dryer outlet. Dispatched company inspected and claimed it was not a failure but an installation issue so it would not be covered and no work was done. They charged the $75 deductible anyway. Second request was for a shower leaking into the basement. Dispatched plumber diagnosed and claimed the issue was weak shower grout which was not covered by warranty. They did nothing else, charged the $75 deductible and left. We reinforced the grout ourselves and the leak continued. We were stuck with a broken shower at this point. Eventually we reached 2-10 again and they sent the same contractor. This time they diagnosed it as the shower pan. The contractor argued with me, claiming they had always said it was the shower pan and not the grout, and chided me for not removing the tile to inspect the shower pan even though they never suggested doing so. The warranty told them (and then they told me directly) that replacing the shower pan IS COVERED, but not accessing the shower pan which would involved taking out all of the tile. I had a professional come out and do this and 2-10 then dispatched a new contractor to replace the shower pan at my request. The new plumber eventually arrived, did nothing but take some measurements, and then left. After waiting 4 days and hearing nothing I called 2-10 for a status and they told me the warranty DID NOT COVER shower pans, contradicting what they had said earlier to both me and the contractor. They refused to help any further. I don't understand why they even sent out the previous plumber if they didn't expect him to do anything. So at this point I have a stripped out, useless shower and will have to have it repaired out of my own pocket, after dozens of fruitless calls, hours of aggravating hold times, conflicting diagnoses and conflicting information from 2-10, and way too much unnecessary stress. Third service request (opened before the second service request concluded) was for AC as the house was not cooling efficiently. There were days the AC would run for 4+ hours nonstop and the house was only getting hotter. Dispatched contractor looked at the AC unit for a little while, said it was working fine, charged $75 deductible and left. Calling 2-10 for any reason was always a stressful experience. There were ridiculous hold times, obnoxious hold music, poor customer service who would transfer me without warning and give information that conflicted with previous statements. The website was nearly as bad: Pages of policy information are clumped in a nasty and difficult to parse wall of text without any breaks or formatting. Opening a service request via the website involved filling out a clunky form without any followup or feedback from a rep in case you need more info. The contractors 2-10 dispatched were unhelpful and confrontational. They were always unprepared and misinformed (or not informed at all) on the nature of the service request. Their timing was always terrible. They "try" to act quickly in response to a new request but the average time for a contractor to come out was a week or longer. And 2-10 would interrupt my conversation with the contractor by calling to follow up - before the contractor has left - and then becoming utterly unavailable after they do leave. (Unless you are willing to call and go through the bull all over again.) If it wasn't for 2-10 getting in the way, I'd have had my home fixed a year ago and I'd be dealing with a LOT less stress. Either they are too incompetent to operate their business, or they are just thieves.

5 years ago

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Jenny Davis Milton, TN

This company has been unable to follow through and after months of phone calls my HVAC unit is still not working properly. This home warranty was purchased with my new home. It is a joke. Better to have no warranty service than use this company.

5 years ago

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Pam Rowland Chester, VA

2-10 Home Buyers Warranty company is a scam. I have filed a complaint with the BBB among other sites and I doubt this company will be moved to bat an eyelash. I filed a claim to have the AC and furnace replaced in my home this June. The internal temperature in my house after the AC stopped running was 86 degrees. I was given 2 companies to call within their network of repair companies. The first company never returned my phone call and the second company was some 100 miles away and could not make a service call for 3 days. I therefore had to use a company that was "out of their network". That certainly worked out well for 2-10 after giving me 2 bogus companies to call. 2-10 home warranty has now denied covering any costs for the AC or furnace. This deceitful, underhanded way of doing business should be regulated. One place to start is with real estate agents being honest and disclosing how this company operates. It will save everyone a headache if you just skip over this company when choosing a home warranty.

5 years ago

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Paul Klein Sierra Vista, AZ

Go ANYWHERE for a home warranty besides this SCAM COMPANY! They want my "failing" air conditioner compressor to FAIL before they pay for the repair! They have LIED to not only me, but to the contractor I HIRED because no contractors in this part of southeast Arizona will deal with them! After authorizing the repair to my air conditioning system on Friday, July 27, 2018, on Monday afternoon, July 30, 2018, they do a COMPLETE backpedal! It\'s not enough that the compressor is FAILING, they want my and my family, along with my 82 year old mother in law who is suffering from Stage 4 Cancer to be totally WITHOUT air conditioning before this "warranty company" will do anything! If I could give NO STARS I WOULD!

5 years ago

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Luis Ortiz Jacksonville, FL

I have been without my dishwasher for over a month. 2-10 referred us to a technician and he stated from the very beginning that they unit needed to be replaced that he had follow a protocol which I understood. He came to my home 4 times - which every time I had to leave early from work. (leave an hour and 1/2 away) First time he just looked at the equipment got the $100.00 check and stated he will be in touch. I had to call at least 6 times to hear back from him. Second time he went to my home (after several follow ups as well) he stated ordered the wrong part which needless to say he stated he needed to come back again. Third & Fourth times (after several follow ups) he came to the house replaced the unit and stated it was not working and he was going to report that a new unit needed to be ordered. He was talking in a very negative way about 2-10 - he even said he was done with 2-10 and that I needed to call 2-10 and follow up to get a new unit. Next day I call and I was told that another technician will need to go to my home (a fifth time!!!) which I was very upset to hear that. So I sent a complaint because I was not satisfied with that decision. I would need to leave my job AGAIN early just to have a tech to stop by a look at the equipment and then who knows how many more times just to get it resolve. Today, I got a call from Jennifer (Advocate from 2-10) which just repeated the same script from the customer service rep. (that they will be sending another tech) She stated that because the technician didn't provided a detail report the process must be start all over again. I feel that I have been punish because their contractor. She stated that I could hire my own technician outside of the network (poor and bad suggestions) I told her that I will continue to write poor reviews about 2-10 - which in a very sarcastic way she stated -"you can continue to write bad reviews, they are all going to ended up on my desk anyway. Really? This is the kind of service and resolution you are offering? When I said I was going to look for another Home Warranty Service Company she reiterated that I was entitled to do that and basically she encourage me to do so.

5 years ago

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Diane Kent, OH

Very fast response. Repair done in a timely manner. Very professional.

5 years ago

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Dennis Leavenworth, KS

The WORST company I have ever dealt with. I placed an EMERGENCY ORDER (according to the costumer service technician) on June 29, 2018 for an old AC unit that was fa8ling. Today is August 18, 2018 and this company still has not resolved the problem. After several calls, messages with both H 2-10 and the Contractor, I have even spoke to a so called Manager and was told his hands were tied and could do nothing since the Contractor has not completed his work. I asked why, and was told it was policy. My electric bill has sky rocketed from $78 a month to over $400 a month because of lack of concern from both this company and the Contractor. The initial inspection was just a walk around and diagnosed as a leaked and needing Freon, which after one week was told then that the unit needed to be replaced. This also was just a visual from the Contractor, no actual hands on was ever performed. Then supposedly the wrong parts were ordered, then reordered, twice, and now have been picked up by the Contractor. The Cont4actor came to my house and placed the unit in my back yard and was supposed to come back and install in 2 days because of weather. He of course did not show up (again as promised) and now I have to wait until he thinks the weather will not hinder his work. Thi# compan6 is BS and are just a big rip off. If this was an EMERGENCY according to them, and I have been waiting over 50 days, I wonder what an EMERGENCY really is? The main concern was collecting the service fee before anything is done, then they have you hooked for the duration. I would sta6 away from this company at all costs......

5 years ago

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J Spotsylvania, VA

Unreliable vendors and no sense of urgency from anyone at 2-10 itself. First appliance vendor took our $100.00 deductible and never came back. Second vendor has taken a month and a half only to tell us that it would be repaired by LAST WEEK...still no refrigerator/freezer in our home. the "escalation department" is nothing of the sort. More of the same...no returned calls or emails. All the while, no working refrigerator/freezer for my family Wondering why I spent $500 on a home warranty with 2-10. If there was a negative star rating...2-10 surely has earned it.

5 years ago

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Douglas Lindley Dayton, OH

Service is good if the problem is remedied on the first visit. If 2-10 has to make a decision on the repair recommendation, it takes forever, is poorly communicated , with little regard for the clients inconvenience.

5 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

5 years ago

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Karen Udom Dayton, OH

Pleased with the convenience of getting someone out to our house for service.

5 years ago

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john cyphers Vincentown, NJ

Had to make and follow up on EVERY call or the service on my AC went dormant,,,when 2-10 Finally got around to the buyout they said they couldn't make out serial number on the part to give me a replacement (( Which was a lie }} so they bought me out for 1200 and change when it CLEARLY states in the contract that it is a 1500 buyout....the company that I had replace the unit cost 2200.00. I was swindled for sure !!!

5 years ago

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Dylan Findlay South Jordan, UT

Not impressed by this home warranty. It did not cover anything and then they wanted me to pay a ton of money to renew it. Total waste of money!

5 years ago

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Leslie West Jordan, UT

Not impressed by the amount of things this warranty DIDN’T cover. Not worth the money.

5 years ago Edited September 14, 2021

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Laura Heitman Cincinnati, OH

My AC unit has not been working properly since May. I called 2-10 in May and again in June for service. It was discovered that the condenser was leaking & needs to be replaced. 2-10 ordered the wrong size part and it sat in a warehouse for several weeks because they wouldn’t send it to my repair company. I am still waiting for my AC to be repaired! It has been very hot & humid & I have asthma. I don’t feel that 2-10 cares about customer satisfaction. I will not be renewing my contract with 2-10.

5 years ago

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Kendra Parsley Dublin, OH

We have renewed our contract with 2-10 for many years. They are usually very prompt with service. If they don't have a contractor for the issue they are very receptive to ones that you may help them find.

5 years ago

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Jennifer Williams Dayton, OH

We were very disappointed with the service under this warranty. We paid for a service call, and the contractor (D&B plumbing) said they would contact us in a few days to return and complete the repair. After almost 2 weeks and multiple voicemails, D&B Plumbing said that 2-10 Warranty would not cover the work, and that it was not D&B’s responsibility to follow-up with us. We were also told that we could not pay for the work to be completed outside of what the warranty covers. Therefore, we had lost $100 for a service call (during which no service was actually performed) and 2 weeks of delays due to lack of communication from 2-10 warranty company and the contractor.

5 years ago

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Jennifer Washington, DC

I was without A/C for over 2 weeks in 95+ degree weather. It actually never got fixed. We ended up fixing it ourselves.

5 years ago

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Kevin McCaughey Battle Ground, WA

Overall I thought The warranty is a nice to own. I’m going to try one more year and see how it goes if I have any problems. They covered most of the fees. I recommend you read the things that they exclude before you purchase the warranty. There is always something they won’t cover.

5 years ago

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SUZANNE L HUENINK

Three weeks later I'm still without a dryer And no one is calling me I got the run around when i called Horrible service You cashedthe check... when will i have a dryer

5 years ago

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Wendy Halling Newark, DE

Our experience with your company was very good. The work was done on the 3rd day. The repair man was very knowledgeable about our AC unit that he fixed.

5 years ago

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CATHY REINER Evansville, IN

My kitchen had flooded with water. The plumber came in the same day I called 210. He had to install a new pipe and snake the line. He did a nice job and it all works well now.

5 years ago

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Brooke Bridgeton, MO

They don’t resolve complaints. I would give 0 stars if I could.

5 years ago

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Frederick W. Kunst Murrieta, CA

Submitted claims are always dealt with in a positive way. Most times service provider is very professional and gets repair job done quickly and to my satisfaction..

5 years ago

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Mike Herriman, UT

Very easy to work with. Very informative and helpful. The price is very competitive also. When I bought our warranty, I did not have to wait on the phone at all. All the facts were given to me and after I said yes, she had the payment info ready for me to approve....Very good experience

5 years ago

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Stanley Roy Huckaby Fort Mill, SC

Bought the house in February, 2018. Home warranty was included in the contract. Home generator system failed in September, 2018, with Hurrican Florence barreling down on us. Filed a service request. Contractor assigned by 2-10 came out and said he did not have the knowledge to work on the system. Contacted 2-10 again and another contractor was assigned. They did not show up for the scheduled appointment. Called them for 2 days and got zero response. Called 2-10 Service number and was told how sorry they were and they would get someone right on it. Meanwhile my dryer went out. Rather than deal with these crooks again I was in the middle of replacing my dryer ($750) when 2-10 called and said generators are not covered. I checked the contract and NOWHERE does it exclude built-in generaror systems. They are crooks. DO NOT buy a warranty from them. Take the money and put it in savings every year and use that for home repairs. My next phone call is going to be to a lawyer...

5 years ago

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Darlene Pasco, WA

This Warranty is a must for us. We renew every year. You just never know what's going to happen. The process is quite simple. Everyone I have spoken with is very courteous! We love our home and will continue to purchase this warranty.

5 years ago

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Manish Hasrajani Hillsborough, NJ

They unfairly pass on the cost of the repairs to the customer by letting contractor charge for uncovered/unwanted procedures in the repair. Contractors use those uncovered charges to recover the underpaid labor cost.

5 years ago

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Kathleen Hedger Godfrey, IL

Received NO ASSISTANCE with our pool heater...they provided NO authorized service personnel to us. We provided a diagnosis to 2-10 and were told via email that payment would be issued. We received NO payment. We called, this time we were told that WE had to purchase a new heater and pay for it...THEN (partial) payment would be sent to us. Consequently, we are unable to purchase and replace our pool heater. Thanks for NOTHING, 2-10.

5 years ago

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Ellen Brazelton St Louis, MO

The contractor they scheduled came an hour early, after we told him that we work during the day and could only be home during our schedule time. Then the contractor left, and would not come back at our scheduled time. In a separate incident, we called 2-10 and they would not come out. Then the next month, when our bill skyrocketed because of the leak we tried to get help for, they refused to do anything about the lack of service they provided when we first called about the issue. They "fixed" the leak for the time being, but it is now leaking again. We have been extremely displeased with 2-10 and will not renew our warranty, OR recommend them to anyone.

5 years ago

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Donald Tonge Chester, PA

the service at 2 10 was very good, timely courteous and handled situation promptly I called explained what the problem was they contacted a repair person and let me know within an hour. Time was set for repair person to come he was on time. unfortunately he needed a part. He left and never returned it has been a month and I have called the repair company about 5 times without satisfaction. 2 10 should have a better follow up plan

5 years ago

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Michael Newtown Square, PA

We picked 2-10 because our realtor had a relationship with them. Our experience so far has been frustrating and confusing. It's been 6+ weeks since our air conditioner went out. It took 10+ days to get a contractor on site. The first two contractors 2-10 recommended where unresponsive or unavailable. Parts were ordered a month ago and we're still waiting for delivery. Every time we call 2-10 for an update, they tell us to call the contractor and every time we call the contractor, they tell us to call 2-10. There is now also a discrepancy between what the contractor said we need (a full replacement of the system), the list of parts 2-10 initially said they ordered, and the evaporator coil which is what 2-10 now says is all that was ordered. We have chased 2-10 non-stop, they have not been helpful and seem to be more interested in getting you off the phone than helping to resolve your issues. I would also never personally hire the contractor we were provided and after several times going back and forth with them, am skeptical of the quality of work they will do. As for 2-10, I would recommend they train their representatives to be more responsive, empathetic, better communicators, and have some level of follow through.

5 years ago

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Hsin-Wen Lee Hockessin, DE

I had concern about my heater and contacted 2-10 Home Buyers Warranty. They quickly sent a technician and they examined it within a week.

5 years ago

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Alma Bejarano Fresno, CA

I really appreciate the helpful and courteous assistance every time I call in to request a repair.

5 years ago

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Kathy Orlowski Maryland Heights, MO

2-10 has been very unreachable, no followups, and do not seem to make customers number one concern. Our issue has been dragging on for over 3 weeks. Our contractor on the other hand, Zeller, has been wonderful in responding and trying to get 2-10 to get us an update

4 years ago

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Laura Gerami Dayton, OH

This company is the worst. We had a leaky faucet that lead to a complete overhaul of the plumbing as well as it was determined that we had a live wire in an old electrical box that was beside the leaky pipe. So no water or electricity. We call 2-10 and asked since we had a contractor already working on the issue if we could use them. No problem they said. Just email us the estimate. It has been 30 days and I am still waiting. I have called numerous time to be put on hold for 45min to an hour just to get a response it will be today or tomorrow. No one knows anything there. They tell you to call the Claims Management group. However there are no options on their phone to select the Claims group. I went ahead and paid the 2200 that the contractor was charging because I need water and electric. I am still waiting on a reimbursement. I have only received one call from them just to say that we went with an out of network contractor and the most they will pay is 1000.00. Okay - where is my 1000.00? There website is completely useless. It does not give any information. Reading all of these reviews. Spot on - they do not care about the customer/never want to replace anything/and are completely clueless.

4 years ago

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Nicole Hagerty Youngstown, OH

The online portion is more user friendly than talking to the actual people.

4 years ago

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