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2-10 Home Buyers Warranty

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761 User Reviews

6.6

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2-10 Home Buyers Warranty (2-10 HBW) offers a wide range of home warranty products and services. The Denver-based company started in 1980, offering a 10-year insurance-backed home builder structural warranty product.

Today, one out of every seven new homes is covered by the company's flagship structural home warranty contract. 2-10 HBW has protected more than six million homes, with its expanded product range of Home Warranty Service Agreements for homeowners and Real Estate transactions. 2-10 HBW agreements protect sellers during the home’s listing period and give buyers peace of mind about their home's crucial systems and appliances.

2-10 HBW offers warranty agreements for a variety of conditions, including the following:

  • Newly built or existing homes
  • Single-family homes, condos, or townhomes
  • Home Warranty Service Agreements for:
    • Real Estate transactions with coverage for buyers and sellers (available through real estate professionals only)
    • Any homeowner (online or over the phone) with several plans homeowners can personalize with options
  • Structural home warranties (offered through builders only) 

With robust coverage, 2-10 Home Buyers Warranty has been protecting homeowners from unexpected breakdowns for decades. It has a claim payout rate of 97.5 percent. Home warranties from this provider protect the most critical systems and appliances, regardless of their age, and they may cover unknown pre-existing conditions. 

How do homeowners make a warranty request with 2-10 HBW?

Homeowners can submit claims through their online Portal account or by calling customer service. 

With 2-10 HBW, who does the repairs?

Service calls are performed by 2-10's network of licensed, independent service contractors. If they are unavailable, you will be asked to select your own contractor. 

Additionally, customers can request to use their own preferred contractor, but it might be more expensive. If your choice of contractor is pre-approved by 2-10 HBW, you and your contractor must follow 2-10 HBW's instructions on how to receive service to be eligible for any reimbursement. You are responsible for the difference in cost between what 2-10 HBW would have paid in-network and the cost of using your preferred contractor. 

What is 2-10 HBW normal in-policy timeframe?

Once you submit a claim, 2-10 HBW will assign a contractor to your claim within 48 hours. The contractor will then contact you to schedule an appointment. 

What is 2-10 HBW's emergency policy timeframe?

If deemed an emergency, 2-10 HBW “will attempt to have a contractor contact you within 24 hours.” Emergencies are defined as failures resulting in the following:

  • No power, gas, water, or working toilet in the whole home
  • Ongoing physical damage to the home
  • Immediate danger to your health and safety 

Keep reading our 2-10 Home Buyers Warranty review for pros and cons of working with this home warranty plan provider.

Video Customer Reviews

Vanessa King Customer Review Video About 2-10 Home Buyers Warranty

Vanessa King

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The Good

  • Range of Warranty Products
  • Good HVAC Coverage
  • 24/7 Claim Submission
  • Extensive Industry Experience
  • Contractor Options
  • Exclusive 'Even-If' Service Fee Guarantee
  • 2-10 HBW Appliance Benefits
  • 30-Day Money-Back Guarantee

Range of Warranty Products

This review discusses home warranty service contracts that cover appliance and home system repairs, not the structural defect coverage purchased through builders.

2-10HBW offers a variety of different home warranty coverage plans, with different product lines based on whether your warranty contract is part of a real estate transaction. We have detailed the basic options for both circumstances:

  • Homeowner Direct-Sale Warranty Plans — You are neither buying a home (new or existing), nor selling your home. You are proactively shopping for a home warranty policy.
  • Real Estate Warranty Plans — These plans are only offered for purchase through real estate professionals. They provide coverage for sellers while their home is listed on the market and provide buyers with added security.

Homeowner Direct-Sale Warranty Plans

  • Service Call Fee: $85

If you are already living in your home, consumers can purchase a 12-month policy for their home online, with three warranty plans to choose from:

  • Simply Kitchen (Appliance Coverage)
  • Essential Home (Appliances and HVAC Coverage)
  • Complete Home (Whole Home Coverage)

Pricing can vary depending on where you live, as well as the type and size of your home. Here are some examples of warranty options:

Simply Kitchen — $22 per month or $264 per year

  • Refridgerator
  • Dishwasher
  • Built-in Microwave
  • Cooktop
  • Range

Essential Home — $43 per month or $516 per year

  • Everything included in the Simply Kitchen plan
  • Centrally ducted gas or electric heating system
  • Centrally ducted air conditioner and associated heat pump
  • Evaporative cooler (i.e., swamp cooler)
  • Thermostats of all types
  • Interior gas supply lines

Complete Home — $51 per month or $612 per year

  • Everything included in the two plans above
  • Plumbing — pipe leaks, drain line stoppages, toilets, tubs, showers, fixtures, valves,
  • Electrical — wiring, switches, outlets, central vacuum, doorbell, attic fans, exhaust fans, garage door openers, lighting fixtures

In addition to these three basic warranty plan packages, customers have the following optional coverage add-ons to choose from:

 
Price Per Month
Price Per Year
Additional Refrigerator $5 $60
Built-In Wine Cooler $4 $48
Freestanding Freezer $4 $48
Extended Pipe Leak $5 $60
Pre-Season HVAC Tune-Up $8 $96
Pool/Spa Additional Equipment $15 $280
Pool/Spa Freshwater Equipment $13.33 $160
Pool/Spa Saltwater Equipment $30 $360
Roof Leak $8 $96
Septic System $4 $48
Water Softener $8 $96
Well Pump $6 $72
Wet Bar Fridge $4 $48

 

Real Estate Warranty Plan Packages

If you are buying or selling a home, 2-10 Home Buyers Warranty offers distinct service contracts for home buyers and sellers, which must be purchased through a real estate professional.

Seller Coverage

  • Cost: $0–$60 per listing period
  • Service Call Fee: $100
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Highlight: 2-10 HBW offers free seller coverage for appliances, heating, plumbing, and electrical systems.

Complementary seller home warranty agreements are available to cover breakdowns during your listing period (180 days max) when caused by normal wear and tear.

Free coverage is not available where prohibited by law, including the state of Florida.

Complimentary seller policies don't cover air conditioning or heat pumps, but it can be added for $50–$60.

Buyer Coverage

  • Cost — $475 (Plus the cost of any add-ons)
  • Service Call Fee — $100 ($75 with optional up-front payment)

Standard Buyer Coverage

  • Single-family home less than 5,000 sq feet — $475-$590 (depending on location)
  • Condo or townhome or multi-family dwelling — $455-$570 (depending on location)

Same as seller coverage, with the basics, but it also includes the Happy Home Lock & Hardware program — get reimbursed up to $100 to install new locks or rekeying within 45 days after closing. No service call fee is needed.

Supreme Buyer Coverage

  • Single-family home less than 5,000 sq feet — $580
  • Condo or townhome or multi-family dwelling — $560
Seller Coverage and Standard Buyer Coverage Added SUPREME Coverage
Standard Heating Coverage: SUPREME Heating Coverage:
  • Central heating systems (gas, electric, oil, or gravity)
  • Steam, hydronic, hot water, geothermal, or water-source heating systems
  • Thermostats
  • Ductwork
  • Interior gas lines
  • Crane cost
  • SEER appliance upgrades when replacement is needed
  • All Standard Buyer Plan coverage PLUS the following:
  • Filters
  • Built-in heat lamps
  • Improper installation/repair/modification when necessary to effect a covered repair
  • Corrections to code violations up to $250 per Service Agreement
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement (except garage door opener)
Standard Air Conditioning and Heat Pump Coverage: SUPREME Air Conditioning and Heat Pump Coverage:

(Included in Standard Buyer Plan, $50 add-on for Seller Plan)

  • Centrally ducted refrigeration systems, including heat pumps
  • Geothermal and water source systems
  • Evaporative coolers and built-in electric wall units
  • Thermostats
  • Ductwork
  • Crane cost
  • SEER appliance matching
  • Unlimited refrigerant
  • All Standard Buyer Plan coverage PLUS the following:
  • Window units
  • Refrigerant recovery
  • Condensing unit pads and package unit pads
  • Electrical cut-off switches
  • Improper installation/repair/modification when necessary to effect a covered repair
  • Corrections to code violations up to $250 per Service Agreement
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement
Standard Appliance Coverage: SUPREME Appliance Coverage:
  • Microwave (built-in)
  • Dishwasher
  • Garbage disposal
  • Range, oven, cooktop and vent hood
  • Refrigerator (icemaker included)
  • All Standard Buyer Plan coverage PLUS the following:
  • Washer and dryer
  • Range, oven, cooktop, hood: handles, hinges, clocks, rotisseries, racks, knobs and dials, interior lining, glass/ceramic cooktops, self-cleaning mechanisms, and latch assemblies
  • Kitchen Refrigerator: handles, hinges, ice crusher, beverage dispenser, and respective equipment
  • Built-in microwave: handles, hinges, interior lining, clocks and shelves, turntable platforms and rollers
  • Dishwasher: handles, hinges, racks, baskets, rollers, tub and interior lining, springs, latch assemblies, and soap dispensers
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement 
Standard Plumbing Coverage: SUPREME Plumbing Coverage:
  • Built-in bathtub whirlpool motor and pump assemblies
  • Drain line stoppages that can be cleared with a standard sewer cable
  • Interior hose bibbs
  • Pressure regulators
  • Sump pump — Primary, permanently installed sump pumps used for groundwater
  • Toilet — tank, bowl, tank assembly parts, flange, and wax ring seals
  • Valves — shower, tub, diverter, risers, angle stops, and gate valves
  • Pipe leaks — Water, drain, waste or vent pipe leaks or breaks
  • Water heater — gas or electric, tankless, power, and direct vent units
  • Water heater interior gas supply lines
  • All Standard Buyer Plan coverage PLUS the following:
  • Faucets and faucet handles, including showerheads, arms and tub spouts
  • Exterior hose bibbs
  • Corrections to code violations up to $250 per Service Agreement 
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement 
Standard Electrical Coverage: SUPREME Electrical Coverage:
  • Attic and exhaust fans
  • Burglar and fire alarm systems
  • Central vacuum
  • Doorbell system
  • Electrical wiring
  • Garage door opener (3 units max, all parts, and components)
  • Switches, outlets, and panels
  • Telephone wiring
  • All Standard Buyer Plan coverage
  • Garage door hinges, springs, remote sending units
  • Corrections to code violations up to $250 per Service Agreement (exception: garage door opener)
  • Items still under a manufacturer’s warranty
  • Haul away/disposal fees
  • Modifications up to $250 per Service Agreement
  • Permits up to $250 per Service Agreement (except garage door opener)

Optional Coverage Add-Ons for Buyers Only:

  • Additional Refrigerator — $50
  • Wet bar fridge — $50
  • Wine Cooler (Built-In) — $50
  • Freezer (freestanding) — $50
  • Pool/Spa Freshwater — $180
  • Pool/Spa Saltwater — $355
  • Additional Pool/Spa — $180
  • Septic System — $50
  • Well Pump — $75
  • Pre-Season HVAC Tune-Up — $50
  • Extended Pipe Leak Coverage — $60
  • Roof Leak — $100
  • Mini-Split HVAC System — $115
  • Washer and Dryer — $65
  • Service Fee Buy Down to $75 — $50*
Optional Buyer Luxury Package — $100

For $100 per year, you can extend or remove your warranty policy's dollar limits.

  • Removes per appliance limit — ($3,000 without)
  • Removes water heater limit — ($1,250 without)
  • Concealed and encased concrete limit increases from $500 to $1,000 limit
  • Code violation corrections, permits, and modifications limit increases from $250 to $350 per service agreement

Commercial-grade or professional-branded appliances, and optional add-on appliances are excluded from this coverage.

*The service fee for real estate plans is $100, but buyers have the option of paying a $50 per year fee to buy it down to just a $75 fee per service call.

3-Year New Home Warranty Plans

Besides offering structural warranties for newly built homes, 2-10 Home Buyers Warranty also offers appliance and home system repair service contracts to buyers of brand new houses. As with other real estate contracts, new construction home warranties must be purchased through a partnering real estate agency.

New construction home warranty service agreements last for three years. Buyers have to choose when the policy goes into effect, with the following two start date options:

  • Immediately upon closing
  • One year after closing

New home buyers have the option to choose between three years of Standard Buyer Coverage or Supreme Buyer Coverage:

  • Standard — $650
  • Supreme — $750

Good HVAC Coverage

2-10 HBW offers one of the most comprehensive HVAC policies in the home warranty industry. It includes unlimited refrigerants and SEER appliance matching, at no additional cost. SEER HVAC energy efficiency standards were recently updated in 2015 and will be even more stringent in 2023.

24/7 Claim Submission

2-10 Home Buyers Warranty provides 24/7 service to its customers. Homeowners may submit a service request 24/7 through their online portal or over the phone.

Next, a service contractor will be dispatched to schedule a time, Monday through Friday during normal business hours, to diagnose and repair the eligible system or appliance.

Extensive Industry Experience

In business for over 40 years, 2-10 HBW has provided warranty coverage in over six million homes. You can rest assured that the company's processes are fine-tuned and easy to follow. The company uses local, independent service contractors. To ensure the service contractors are meeting 2-10 HBW’s service expectations, 2-10 HBW uses a third-party satisfaction survey tool and surveys every homeowner who provides an email address after a service request.

Contractor Options

Some home warranty companies prevent customers from calling the approved contractors directly. 2-10 HBW allows its customers to contact the contractors directly to expedite the process. If you are looking for a quicker turnaround time, this is a nice feature to have.

Your chosen service contractor must be licensed and insured. He or she must also contact 2-10 HBW with a detailed diagnosis, and estimate to see if it's covered and get an authorization number.

If an in-network pro is not available, it's one thing, but if you simply choose to get your own repair, 2-10 will only cover "an amount equivalent to what [2-10] would have paid for parts and labor for a contracted provider to complete the needed service."

Exclusive 'Even-If' Service Fee Guarantee

2-10 HBW customers benefit from a unique service fee guarantee. This guarantee includes the following benefits:

  • If you paid a service call fee, but your item was not eligible for coverage, you can request reimbursement
  • If a covered part is serviced and fails again within the term of the Home Warranty  Service Agreement, another Service Fee will not be due

2-10 HBW Appliance Benefits

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Highlight: 2-10 HBW customers benefit from unique appliance offers.

2-10 HBW's specialty appliance benefits include color appliance color matching, appliance replacement reimbursement, and special discounts on new appliances.

Appliance Color Matching

If you are getting an appliance replaced, 2-10 HBW offers to match the existing appliance's color. While always preferable, most warranty companies do NOT cover any cost of matching, so you could have a functional item, but your washer and dryer may not match anymore.

Appliance Replacement Offer

If a covered appliance fails, customers have a unique offer from 2-10 HBW. When requesting service, you have options:

  1. You can choose to continue with the normal claims process and schedule an appointment with a service tech, pay the $75–$100 service call fee, then get the item repaired or replaced.
  2. Accept a special $100 reimbursement offer toward buying yourself a new replacement appliance when you submit receipts from your purchase.

Appliance Discount Program

2-10 HBW home buyer warranty customers can get an exclusive discount through the warranty company to save up to 65 percent off retail prices on GE or Whirlpool appliances.

30-Day Money-Back Guarantee

If you cancel before the effective date, a full refund will be issued. After that, there will be fees deducted from your refund. While this gives you the freedom to cancel during the waiting period before your warranty coverage starts, once it starts a full refund is not available.

  • If you cancel up to 10 days after the effective date, you are eligible for a refund, less a $25 processing fee and any amount that the provider paid for service
  • If you cancel more than 10 days after the effective date, you will receive a pro-rata refund for the remaining unused portion of the contract, less any amounts that the company paid for service and the $25 processing fee
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The Bad

  • 2-10 HBW Customer Reviews
  • State Availability
  • Call for a Quote
  • Service Call Fee
  • Waiting Period
  • Monthly Finance Charge
  • Coverage Limits

2-10 HBW Customer Reviews

One star home warranty reviews aren't necessarily uncommon. Thirty percent of all home warranty company reviews aggregated on Best Company are one-star. However, when looking at 2-10 HBW reviews, the high percentage of one-star reviews is significant. Best Company has collected over 200 reviews from 2-10 Home Buyers Warranty customers. The majority (over sixty percent) of consumers give this company the lowest possible score: one out of five stars.

Common complaints include the following issues:

  • Customer service issues
  • Extended wait times for repairs
  • Unexpected fees
  • Denied claims

State Availability

2-10 HBW does not provide service for every state. Additionally, availability varies for each of the company's different warranty product lines.

If you are a homeowner shopping for a proactive, non-real estate-related warranty plan, you will need to choose a different home warranty company if you live in one of the states listed below. Click on your state to browse the best-ranked home warranty companies available in your area:

Call for a Quote

If you are looking to get a home warranty for more complicated properties (other than single-family homes under 5,000 square feet), you will need to contact 2-10 for a specialized quote. The following situations are included:

  • Multiple units
  • Guest homes
  • Casitas
  • Homes over 5,000 square feet

Service Call Fee

Although a few home warranty companies do not charge a service fee, most do. 2-10 HBW's service fee starts at $85 but can go up to $125, depending on the type of coverage you have.

If you are hoping to avoid extra costs, this is something to factor into your decision.

Waiting Period

When consumers buy a home warranty plan directly from 2-10 HBW, the service agreement doesn't go into effect immediately. Whether you purchase it online or over the phone, there is a 30-day waiting period from your order date, before your 12 months of coverage officially start.

While not universal, it's pretty common to have a waiting period when you sign up for a home warranty. This type of policy is meant to protect the company from paying claims on pre-existing conditions, which are almost always excluded from coverage. Your home systems and appliances are required to be in normal working condition when you sign your initial contract.

Monthly Finance Charge

When you choose a home warranty plan from 2-10 HBW, you may have the option to pay one lump sum payment for 12 months' coverage or pay month-by-month. However, shoppers should know that you will end up paying a bit more overall with monthly payment because there is a 9.5 percent monthly finance charge.

Coverage Limits

All home warranties have coverage limits. It's important to know what they are when you are shopping for your best options.

First, each 2-10 Home Buyers Warranty has a total maximum coverage amount of $25,000, regardless of the options or coverages selected.

Buyers, sellers, and homeowners who purchase a warranty outside of a real estate transaction have different policies and coverage limits. In order to get an idea of 2-10 HBW policy limitations, we have listed direct-sale homeowner policy limits for common items:

  • Heating — $2,000 in aggregate for heating; $500 for concrete-encased or concealed ductwork, $500 for gas lines
  • Cooling — $2,000 in aggregate for cooling; $500 for concrete-encased or concealed ductwork, $500 for refrigerant lines
  • Home appliances — $2,000 for refrigerator; $1,000 for range/oven/cooktop; $500 for dishwasher; $500 for built-in microwave
  • Plumbing — $2,000 in aggregate for plumbing; $500 for concealed and/or concrete  encased water, gas, drain, waste, vent piping, leaks and breaks in the plumbing system;  $1,000 for polybutylene piping and PEX Manifold plumbing system; $1,250 for water  heater; $150 per replacement faucet, faucet handles, shower heads, or tub spouts; $300  per toilet replacement 
  • Electrical — $2,000 in aggregate for electrical; $500 for concealed and/or concrete encased  wiring 

Optional home warranty coverage items also come with dollar limits to what the policy will cover, including the following:

  • Additional Refrigerator — $500
  • Built-In Wine Cooler — $500
  • Freestanding Freezer — $500
  • Garage Door Opener — $500
  • Wet Bar Refrigerator — $500
  • Extended pipe leak — $1,000
  • Pool/Spa (any) — $1,000
  • Roof Leak — $1,000
  • Septic System — $500
  • Washer & Dryer — $1,000 each 
  • Water Softener — $1,000
  • Well Pump — $500 

HVAC Surplus Add-On

This optional add-on is to specifically increase the dollar limits that 2-10 covers for heating and cooling repairs. The increased coverage has the following limits:

  • $2,000 additional system coverage in aggregate
  • $1,500 for geothermal and water-source systems
  • $1,500 for steam, hot water heat, or hydronic systems
  • $1,500 for water-cooled air conditioners, high-velocity, and hydronic systems
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The Bottom Line

2-10 Home Buyers Warranty provides a variety of home service and repair agreements that fit a large majority of homeowner circumstances and needs. Customers benefit from this well-established warranty provider's systems, policies, and network of repair pros. Claims can easily be submitted 24 hours a day.

As with any home warranty purchase, shoppers should be aware of plan options, restrictions, and coverage limits, as well as added costs — like the finance charge that 2-10 HBW charges for monthly payments. On top of that, customer reviews aren't exactly glowing.

Have you had a home warranty contract from this service provider? Would you recommend it to a friend? Let us know about your experience with a quick review below.

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2-10 Home Buyers Warranty (2-10 HBW) provides home warranties for builders, real estate agents, and homeowners to make protecting a home simple and affordable.

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Mattie brown Kansas City, MO

They are prompt and provide excellent service consistently

1 month ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Jun. 23rd, 2021

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Bill Staggs Bentonville, AR

they stand behind the warranty and make ever effort to resolve issues

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Jun. 21st, 2021

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Stacey Fricchione Virginia Beach, VA

I've never had any issues, they've always been on top of it and gotten to me right away, and everything's been fixed. I actually just used my warranty because my AC went out and the company came out the next day, they had to order some parts, but they ended up having them on hand and they were able to come by that afternoon to fix it, so it went really well.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Jun. 21st, 2021

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Crystal Harmon Virginia Beach, VA

So far, I've been quite pleased. I was actually in the process of selling my house and when they did the home inspection and the heat system wouldn't come on so I called in a warranty claim and they had to replace my thermostat because a switch was kind of not working on it and the control board in the heat system and everything was good again after they fixed it.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!

Jun. 21st, 2021

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Rebecca Hoke Virginia Beach, VA

Everyone has been very nice and accommodating and patient when I've called. My air conditioning unit was broken and the first guy that came actually kind of messed up accidentally and I'm not quite sure what happened. But time two was really great--they waived the fees for this and got everything fixed. It took a little bit of time to figure out what was wrong, and they did a great job, I was really pleased it didn't cost me anything extra, so I was very satisfied. I have been satisfied with the customer service.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the excellent rating. Your business means the world to us at 2-10 Home Buyers Warranty. Let us know if there’s anything else we can do!

Jun. 21st, 2021

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Karen Virginia Beach, VA

The representatives are direct, knowledgeable and provide immediate feedback for me. They are responsive to my questions and requests. I recently used it for my water softener that needed to be replaced and I was given the option have having it done through 2-10 or receiving a pay out and having someone else install it. I was very happy, I received the check sooner than promised.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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Jonathan Harris Knoxville, TN

The most recent time we had an issue, with our water heater, we were told we'd only have to pay a nominal amount to get a new water heater. I missed a call asking for authorization, so I called back to provide authorization. I didn't hear back from anyone, called to follow up to find out the status only to find out that nothing had happened because the note added by the rep was not specific enough. I provided my authorization to the person I spoke with during my second call and asked to speak with a manager, none was provided. I was assured the issue would be resolved soon. No correspondence for a day and a half, so I called back again to check the status. This time I found out that the claim was denied, but no one called me! The reason it was denied was because the type of water heater needed (direct vent) is over the covered cost. The rep I spoke with was great and worked to get a check cut to cover a portion of the repair/replacement of our water heater. Communication when statuses change or things go sideways on claims is non-existent.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We are sorry to hear about the issues you dealt with. We appreciate the continued support. Thank you so much for your feedback.

Jun. 21st, 2021

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Julia Arnold Virginia Beach, VA

I rate them highly because we called in kind of an emergency situation when our heating system went out. They were very helpful and the techs they set us up for contacted us that next day and were also able to come out that same day and help us a lot.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Jun. 21st, 2021

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Jaime Deck Virginia Beach, VA

Hot water heater was messed up, I called in and it took many many many many many calls over many days to get the issue resolved. It would be nice if the warranty covered some other things. It would be helpful whenever somebody calls in for customer service that they don't have to wait forty to forty minutes plus each time they call in, and people should reach out when they promise to reach out.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We apologize for the frustration you have experienced. We understand where you are coming from. Thank you for your feedback we will use this to improve our service.

Jun. 21st, 2021

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John Bulecza Virginia Beach, VA

They respond quickly and they get a service man out right away. I had issues with a shower faucet and they sent out a plumber who repaired it in a timely manner and it was resolved. They've done a good job, they have stood by and and paid the claims that were valid and I appreciate them.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hello John, thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!

Jul. 14th, 2021

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Samantha Pickett Virginia Beach, VA

Every time I've had to call with an issue, they've been pretty responsive. We have had it for two years, and just recently we had a plumbing issue resolved and it took almost two and a half weeks to fix a leaky faucet. I wasn't the most impressed with it because every time I've had to have something fixed it seems to take forever and I think that's more the contractor than the warranty company.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we appreciate your continued support.

Jun. 21st, 2021

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Glenn Blanchette Virginia Beach, VA

It is very easy to file a service request. It has been successful all but two times, but that was more of an issue with the contractors and not 2-10. I would say that they should do the proper due diligence on the subcontractors.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you for letting us know, we appreciate your continued support.

Jun. 21st, 2021

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Richard Fluharty Virginia Beach, VA

My water heater failed and 2-10 was successful in helping me to resolve the issue even though they weren't able to find a contractor to do the work within their organization. I did have to speak to multiple people but I was completely satisfied.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re glad that you had such a great experience with our staff. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

Jun. 21st, 2021

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Bonnie Virginia Beach, VA

Their service and coverage is better than other insurance companies I have used in the past. When I had a water leak in my kitchen, the individual that came out discovered it had been leaking for some time and there was water under the hard wood and helped me secure someone to clean it up.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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Spencer P. Stevens Fletcher, NC

I've always had good customer service and prompt response times which is always welcomed and fantastic given the usual situation that I need you guys for. However I gave you three stars because some of your vendors are horrendous and make dealing with a work order horrible. I feel like a lot of the time 2-10 says it's the vendors fault and the vendors says it's my home warranties fault.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve. The contractor's performance reflects on our company, so we apologize for the trouble you experienced.

Jun. 23rd, 2021

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Franchesca Hendersonville, NC

I think the warranty is a great thing to have and worth the cost. However, we often play "middle man" between 2-10 and the company doing the service. We've also been told something will be adjusted and fixed, where it wasn't and the contractor had to call and verify. There was also one incident with a customer service rep who put us on hold for 30 minutes, then said, "that's offensive" when my fiance and I were talking about miscommunication and then wouldn't talk to us after that and we had to hang up.

1 month ago

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Raymond Agnor Dayton, OH

While they do a credible job with repairs of covered items, their policies and practices for replacement of items deemed beyond repair by their own assigned providers is quite disappointing and unsatisfactory. When my refrigerator/freezer failed and couldn't be repaired, I was subjected to delays in getting status of my claim as their online portal indicated it was closed following the dispatch of the repair technician. I finally arranged to get a member of their staff to follow my case. After several days of delay, they offered me a far less expensive "replacement" refrigerator that lacked key characteristics and features of the failed unit. It was clearly an effort to offer an inferior "substitute " item. When I balked at that and identified an acceptable model from a website they recommended to me, they finally agreed to offer me that one, but said it would be a delay of 6-7 weeks for delivery. That being wholly unacceptable for being without a refrigerator in our home, I reluctantly settled for a cash payout offer which ended up to be slightly more than half of the cost of a replacement I sourced locally.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you've had, if you'd like to discuss you can reach out to us on our Facebook page and/or give us a call at 800-775-4736.

Jun. 21st, 2021

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Doan Nguyen Vienna, VA

I had an experience with one of my refrigderator repair that took weeks to finish which I found unacceptable. The issue was how the contract is setup between the dispatcher and 2-10, it's ship in the night communication that costed me a few weeks without a working fridge.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Jun. 21st, 2021

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Julia Levy Birmingham, AL

I had a very good experience with the customer service representatives who answered my calls; they answered my questions to the best of their ability and actively searched for answers they couldn't give me right away.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Jun. 21st, 2021

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Prashant Kalavar Duluth, GA

They are very expensive. Despite being customers for so long, discounts are next to nothing. Also, when my AC got spoilt, I had to shell out thousands of dollars to get it fixed because 2-10 said that the policy did not cover it. The agreement and promises made by 2-10 are misleading and a lot goes out of the pocket if any appliance breaks. Not happy.

1 month ago

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Danielle Messina Warminster, PA

My fridge died and it took a month to get a check for no where near enough money to buy another fridge. The model they offered me didn't physically fit and they told us they weren't responsible to offer me a fridge that fit the dimensions like my old fridge. So thanks for taking 3 weeks to offer me a worthless replacement that was too big. Also thanks for giving me a check that was half the value of a fridge replacement. I even did research for 3 days and found a fridge that was the same price as the one they offered me but would actually fit and asked them if they'd just please send me that one. After speaking to the supervisor who tells me "they aren't going to give you another offer - take it or leave it", I was told there was no one else I could speak to and whoever the customer service rep was who told me they'd request another offer from the purchasers was just wrong. The website they claim you can use to get a discount was a joke. Nothing available and not the percent discount like they told me. What is the point of paying for a warranty when they clearly don't have to actually offer a comparable replacement. The fact that they seriously sent me a model that they knew wouldn't fit and told me too bad, not our problem, then forced me to take a check for half the cost of a replacement is a scam and honestly it's probably cheaper just to not pay almost $100 a month and just save that money and pay for a new one when it breaks. I do not recommend them. The customer service was so terrible and I can't not even believe the supervisor told me I was at the end of the line and couldn't speak to anyone else. They do not care about their customers and told me go ahead and cancel when I asked how to go about it.

1 month ago

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Margaret Lawson Papillion, NE

I had a defective ice make and thermostat in my fridge. Parts were ordered and it was fixed in less than 30 minutes. Technician very pleasant and professional looking. Glad I chose 2-10 warrenty

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Jun. 21st, 2021

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Deforrest Settles Virginia Beach, VA

They have been responsive to every issue. Every time I've called, I was able to get done what I needed to. Everybody I've ever talked on the phone with nice and courteous very helpful.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you so much for the 5-star rating. Everyone at 2-10 Home Buyers Warranty values your continuing business!

Jun. 21st, 2021

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Bruce Grover Virginia Beach, VA

In general it's hard to get through to you guys. When we do get somebody, they're always helpful but don't follow through. Recently, our water heater went out and had to be replaced and it was a long and slow process. We filed a complaint I think two weeks before there was any follow up. By that point, it was a real problem and then there was some difficulty getting that water heater approved because it was a forty gallon tank and there was only a fifty gallon tank available, so we spent about five days without hot water which isn't the end of the world but you know it wasn't comfortable. At that point, one of our children was sick so for them to have to take cool shower and stuff was not the best and all that could have been avoided if there was prompt service from our initial filing the complaint and a quick response from the repair guy so that was frustrating. We ended up getting a tank approved and installed but the whole process took probably about three weeks and ideally that would have been wrapped up in a few days.

1 month ago

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Greg Mckinney Virginia Beach, VA

It was easy to get signed up. We had a problem with our air conditioning unit and It wasn't cooling so we called and they were out the next day and took care of the issue in a couple hours.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi there Greg, we’re glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Jul. 14th, 2021

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Alex Searcy Virginia Beach, VA

I had a leak near my water tank and they responded real quickly because they knew the water problem and they corrected the situation. They were very efficient in the way they do the work that they do.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We're glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Jun. 21st, 2021

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Banchee Virginia Beach, VA

Easy to use and very fast response time. We were having issues with our air conditioner freezing up and they sent someone out to recharge the system and it was a lot cheaper than if I would have called someone on my own.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you for the kind words. It’s always humbling to learn what a positive effect 2-10 Home Buyers Warranty can have on homeowners’ lives. We’ll keep doing the best we can to make protecting your home simple and economical!

Jun. 21st, 2021

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Anonymous Virginia Beach, VA

At first we didn't care much for customer service but we have since changed our minds because we learned what we needed to do. Our hot water heater went out and it was resolved to our satisfaction. We have been mostly satisfied with all the people they have sent out. They have good service people.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We are happy we were able to turn things around, we appreciate your patience and continued business

Jun. 21st, 2021

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Donald Virginia Beach, VA

Overall it has been really great. It is not perfect but it is pretty good. I would recommend them. It is convenient. Sometimes the people they sent don’t fix the problem but then they come back out and do fix it. Both times we had to use the warranty for the AC it was fixed.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you for your honest feedback. We appreciate your business and we will use this information to improve our service.

Jun. 21st, 2021

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Freda Virginia Beach, VA

Customer service is always prompt and quick to get to your request. They fixed my ceiling fan and I was very happy with it. The company has people that are educated and know what problem needs.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

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Wendy Virginia Beach, VA

It is one of the better companies. They have answered my questions very quickly. All I had to pay was a hundred dollars to get my hot water tank covered. It was great. They had the situation taken care of quickly.

1 month ago

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Reply from 2-10 Home Buyers Warranty

It’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Jun. 21st, 2021

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Andi Virginia Beach, VA

It really is convenient that you can call or log in and put in your service request and they are always there to quickly return your call. My washing machine went out and I had a service call and then the next day my dryer went out and they allowed me to add it to the same service request, which was very good. They are really easy to deal with.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks so much for your positive rating. Your business is a big reason for 2-10 Home Buyers Warranty’s success. We’re proud to serve you! Wow, thanks so much for the 5-star rating! Everyone at 2-10 Home Buyers Warranty strives to make home ownership a good experience for you, and it’s always great to hear when we succeed.

May. 25th, 2021

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James Virginia Beach, VA

I’ve had it for over twenty years and I am truly satisfied with it. Every time I need it, within twenty four hours they have someone call and set up and appointment. They are so courteous and they do everything to make it right. If they make a mess, they clean up after themselves.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Hi there. Thanks so much for your fantastic rating. 2-10 Home Buyers Warranty always wants to make home ownership easier, and we’re glad we could help you!

May. 25th, 2021

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Emmitt Virginia Beach, VA

They are a good company. I have no problems with them. Customer service is excellent. They are prompt getting someone out here to fix things. My fridge quit working. I had to wait a little bit for the order to be sent but he fixed it really quickly. It now works perfectly.

2 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We’re glad we could make protecting your home simple and economical. That’s our goal at 2-10 Home Buyers Warranty!

May. 25th, 2021

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Andrew Woolridge Portland, OR

It's always quick and the system gets me the people that I need pretty quickly with the scheduling. All the contractors that 2-10 gets out here are super friendly, communicative and they they take digital payment which is great. I hate writing checks or paying with cash so that's a big plus. I needed to have an electrician support come out and look at some outlets that weren't working and they came out within about a week of the need and within probably two hours of work time they were able to fix my problems. Everybody should use 2-10, we pay for things like Netflix or Amazon Prime subscriptions, and it's about the same price and it brings peace of mind.

4 months ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, Andrew. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Mar. 5th, 2021

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Aisha Sims Jacksonville, FL

My water heater, ac unit and garbage disposal decided to go out all within 3 months. 2-10 was able to assist with replacing these items with no hassle.

1 month ago

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Deadra Matthews Fayetteville, NC

They are helpful but it takes a long time to get work done. I have had issues where I had to play the middle man with the company and 2-10 about how much wasn't covered by warranty. I was told one thing and the company was told another and I had to get that resolved. Turns out 2-10 told me the wrong thing.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for all the positive feedback. We thank you for your honest feedback as well on ways we can do better. Thank you for your review.

Jun. 21st, 2021

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Melissa Zientek Houston, TX

I had a hard time getting a good contractor out to my house. I always had to call the contractor after I submitted a Service Call after 2 days because I never received a call from them. They said they never received the work order number. This happened to two different occasions. Also, I've been waiting about 2 months to get my reimbursement check when they told me it will be mailed out within 30 days. I've been calling and stayed on hold for over 33 minutes before I hung up. I would have renewed but it takes a lifetime to get someone on the phone.

1 month ago

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Heather Sharp Barnhart, MO

I had a problem with my washing machine and called 2-10 about this issue. They informed me that there would be a local repair facility calling me to schedule a time to come out within the next day. I waited a 2 dasys and finally I contacted 2-10 to find out what was happening. They then informed me that the 2 shops they work with in my area could not do it do it for whatever reason and then told me I needed to find someone to come out and they would reemburse me the ampount chrged because I had to find someone myself. I found a company, had them come repair the washer, and then then followed there instructions on submitting the receipt for reimbursement. They declined to pay me the full amount I was charged, and told me they had never approved for me to get someone on my own. The whole experience was a nightmare, and the manager I spoke with from 2-10 was very unprofessional and rude. Bottom line is, they were unable to help when I needed them to and then refused to honor the agreement in reference to the terrible predicament they put me in.

1 month ago

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margaret cameron Langhorne, PA

I have had a HBW for over 20 years and for the most part I have been happy with the service. However, I had a very bad experience over 2020-2021 where I was without a working washer and dryer from November-January and finally insisted on a buyout.

1 month ago

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Zac Hill Washington, DC

While 2-10 has been proactive for the most part and has certainly fulfilled upon their obligation to fix my appliance, I'm 6 weeks into the process and my problem remains unfixed. They've scheduled visits from three different contractors, only for two of the three contractors to 'ghost' after the diagnosis. Meanwhile, they've failed to follow through with assurances to update me with the status of part orders and vendor commissions. It's disappointing.

1 month ago

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Thomas & MICHELE McGuire Rio Rancho, NM

Job not completed, work area left dirty, had to call to have job completed, system was not set up properly son-in-law programmed water heater. Technician needs to be trained for correct working standards.

1 month ago

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Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great overall experience however, we appreciate the ways we can improve our service.

Jun. 21st, 2021

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Linda Ezell Stone Mountain, GA

My service has been timely and wonderful. I am especially grateful for the absolute professional, respectful, helpful service people you have sent to my home.

1 month ago

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Reply from 2-10 Home Buyers Warranty

It’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Jun. 21st, 2021

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Quratulain Durrani Virginia Beach, VA

You guys were very efficient. I used it for an electric power outage on couple of outlets so you guys sent us a guy. He came out, he was very good, he fixed the issue, and he went away.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jun. 21st, 2021

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Brian Kitchen Virginia Beach, VA

They have followed up with everything that I have requested. The price has been reasonable, and the warranty has probably saved me a couple thousand dollars.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Brian, thanks for your great rating. Our goal at 2-10 Home Buyers Warranty is to make home ownership less of a hassle, and we’re glad we could help you with that. If there’s anything else we can do for you, just let us know!

Jul. 14th, 2021

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Malinda Little Virginia Beach, VA

Throughout my years with 2-10, they have provided great service. The last time I needed to use my warranty, my hot water heater went out and they were able to provide a tech to come to my home to repair my unit.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi there Malinda, we're so happy you've had a great experience with us! We appreciate your years of support!

Jul. 14th, 2021

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Matthew Onyemaechi Virginia Beach, VA

I'm not happy with them. They didn't respond to coming to fix our AC. It took a long time for someone to come out, and they gave me a lot of excuses. They only partially fixed the problem, and the technician was charging me several hundred dollars that I thought my warranty would cover, but they won't. This company doesn't sit well with me. Be careful what you're signing with them.

1 month ago

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Varun Chinta Virginia Beach, VA

My dryer went out, and I used my warranty to fix it. The service was good but I think for emergency or urgent issues they should act fast to resolve any claim, that's the only feedback I can give.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you so much for your great rating, more importantly on ways we can improve our service.

Jun. 21st, 2021

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Rob Hefner Virginia Beach, VA

Fridge died and it took 5 days to get the serviceman out and then it's taking 10 days after that to get the repair which didn't work so now we're waiting 5 more days to get the authorization to replace the fridge.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thank you for the good rating, more importantly, thank you for ways we can improve our service.

Jun. 21st, 2021

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Ademir Virginia Beach, VA

Used it for my air conditioner, water heater, and a couple leaking pipes and all those times I had a pretty quick response and I had good experiences.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Thanks for sharing the excellent experience you had with 2-10 Home Buyers Warranty. This is the kind of feedback that makes working in the home warranty business so fulfilling. Happy home owning!

Jun. 21st, 2021

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