Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Mike

Can't schedule their vendors to show up after initial inspection.

8 months ago

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Blair

Made two claims and on both instances the repair companies did not show up

1 year ago

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Susanne

It was recommended by my realtor………………..

1 year ago

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Kim

The price for a year was the deciding factor

1 year ago

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Catherine

Please call me and I'll explain. Denied claim for no good reason

1 year ago

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Dakota/Fatih Suhre

Got it when I bought the house. Have had a bunch of issues since.

1 year ago

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Corean

You have not repair ANYTHING in the last 2 years You make excuses ALL The Time

1 year ago

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Charles

PRICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

1 year ago

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Nathan

Too many denied claims, with pathetic excuses for why they are denied.

1 year ago

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Kay

You’re being unable to fix my problems since summer, what a ripoff.

1 year ago

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Scott Savage

They are the ones that said they provide the best service. However, they lied!

1 year ago

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Allen

Terrible! Slow to respond and very slow to send our repair crew

1 year ago

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Thomas

Raised the price without telling me that's horrible business

1 year ago

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Orv

Quality of service not good. Takes way too long for work to be done.

1 year ago

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Steven

It takes a week or 2 to get something repaired.

1 year ago

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Debra

Zero stars exactly. Denied coverage on a broken HVAC system that is 20 yrs old!

1 year ago

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Mitchell

Terrible, dont even bother making a claim they will not fix anything

1 year ago

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Sandra

Still waiting after 3 weeks to get my a/c finished.

1 year ago

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Michael

No concern with customer satisfaction Poor knowledge of the coverage

1 year ago

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Mukesh

Denied 50% of claims, only paid 10% towards replacement appliances.

1 year ago

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Sheryl

Terrible service. It has been 3 weeks & we still have no working refrigerator.

1 year ago

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Michael Theuriet

They to conveniently tried to reject claim

1 year ago

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Nicholas

Would have saved time and money if I had never heard of them

1 year ago

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Richard

I was without A/C for 60 days due to the incompetence of the CHW management

1 year ago Edited August 8, 2025

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

1 year ago

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Randal Dubois

It was the worse thing ever, I wish I had not purchased this insurance

1 year ago

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Vinay

I had issues with my washing machine not spinning and my ice maker malfunctioning. They ordered parts and returned to fix them, but the warranty didn't cover the repairs. Unfortunately, the washing machine still wasn't repaired, and my concerns were dismissed. Disappointing service overall.

1 year ago Edited May 1, 2025

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James

I had a frustrating experience with customer service regarding a missed technician appointment and issues with my water heater and refrigerators. The technician failed to show up, and when I called, I was put on hold without resolution. My water heater was deemed fine despite rust, and the refrigerator issues were mishandled, leading to further delays. Overall, I felt unsupported and dissatisfied with the service.

1 year ago Edited April 30, 2025

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Jeffrey

They are not truthful and do not cover what they say. Stay away!

1 year ago

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Judith Fernandes

Gave me 388 for my oven, couldn't fix it. Rip off Company!!!!!

1 year ago Edited January 5, 2026

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JANET SCHMIDT

They come up with excuses to not cover anything. Very dishonest company.

1 year ago

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Alan

Did not give me a fair market price to replace my refigerator.

1 year ago

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Tushar

Not happy with the first visit to provide the first issue to my appliance

1 year ago

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Shad ISMAIL JERRY WELLS

Bad service don’t recommend to anyone vendors don’t responds

1 year ago

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Cecile

AWAITING SINCE DECEMBER FOR AN APPOINTMENT TO DUCTWORK

1 year ago

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Mary Lynn Mollner

The service and that they denied my claim.

1 year ago

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John

Choice failed to return a call about getting a new AC.

1 year ago

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JLS66

Whenever I call them about a problem, they find a way to deny the claim.

1 year ago

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Linda Wadsworth

Rates continue to go up but the service does not

1 year ago

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Mario

They refused to Service my sump pump. Awful customer service.

1 year ago

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Stanley sandle

no good, you said that you would fix my freezer, but so far I am still waiting?

1 year ago

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Jimmy

My service call was not fixed. The professionalism of customer service sucks!

1 year ago

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Tony Erskine

Don’t honor policy and make it difficult to file claim.

1 year ago

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Ginny

Friendly people, but still have a claim open.

2 years ago

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Luis

Horrible I cancelled Terrible service Your vendors are subpar

2 years ago

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Sonya

They find every excuse so they don’t have to fix anything.

2 years ago

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Mike

Terrible service did not honor my claim unjustly denied claim

2 years ago

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Nisha Saria

Most of the time they will try not to approve the claim

2 years ago

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Nizar

Do not trust them read the fine prints.!

2 years ago Edited September 9, 2024

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Michael Walker

Lie lie lies i been without air for a month and the still taking my money

2 years ago

Choice Home Warranty Reviews