Choice Home Warranty: Read 52,612 User Reviews From Real Homeowners

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Kyle Lisa

We are not that satisfied with Choice Home Warranty and their customer service is very poor.

2 years ago Edited June 21, 2024

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Rei Wilson Hollywood, FL

Person was nice but special offer should be offered at six months so you can experience and save for it

2 years ago

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Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

3 years ago

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Rafael Orange City, FL

They are horrible they claim to repair this or that but in their contracts they have many exclusions so read the fine print andbe prepared to have incompetent companies come to your home many F rated by BBB

3 years ago

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Lanita Ross Baltimore, MD

This was my first time using the service. It was easy to file claim. So far so good.

3 years ago

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Norman Ortiz El Paso, TX

The gentleman handling my request was cordial & professional. But I have not tried the service just yet?

3 years ago

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Nini New York, NY

Choice home warranty Guarantee worked flawlessly for my budget cost whereas plan repairs.

3 years ago Edited June 22, 2023

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Sally Garcia San Antonio, TX

This is my plan they take long to fix appliances my case my fridge I was without one fir 3 months with my kids all my food went bad they don't reimburse fir food

3 years ago

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Unhappy Customer Long Beach, CA

Unfortunately, this company has a merge with home warranty of America. I was told since February 2022, and since then I’ve had nothing but issues. From a horrible customer service to horrible service technicians.

3 years ago

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Kenneth Britt Waldorf, MD

Great rates. With this changing economy and living on a budget this was the perfect company to choose.

3 years ago

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Gregory Caldwell Rockledge, FL

Customer service experience is always great and handles all my home needs in a timely manner

3 years ago Edited January 17, 2024

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Maria Las Vegas, NV

great customer service! Luke P helped me with getting the most discount from Choice Home Warranty.

4 years ago

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Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

4 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

5 years ago

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Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Edward Atkins Budd, Illinois

Making me walk through hoops to get problem fixed

3 months ago

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LaToya Jackson Sacramento, California

Good customer service. 0 claims approved.

4 months ago

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Susan Morchak Clarksville, Tennessee

Very frustrating endeavor getting air fixed.

4 months ago

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Mr Keith Manassas, Virginia

Response time of repairs. Service personnel not the issue

4 months ago

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Alan Sorem St. Michael, Minnesota

Claim was closed without any communication. Washer still doesn't work

5 months ago

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Harvey Rosenblum Ashburn, Virginia

CHW customer service credibility is terrible. See comment below for details

5 months ago

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Verified Customer

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Harry Johnson

It was a mistake choosing this company..

9 months ago

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Jimmy

Look it up ! Account number 474064575 horrible!

9 months ago

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Verified Customer

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Michael Jancoski

Didn't cover shit, you sent out the 2 hacks

9 months ago

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Verified Customer

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Martha Walker

Not getting things done that are covered

9 months ago

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Verified Customer

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Mark

Failure to pay a claim $87.50 big mistake

10 months ago

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Gerald Thomas

We are going on almost a month and still not fixed

10 months ago

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Mohammad

never answer phone or call back, stay away

10 months ago

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Shyrl

Not a very pleasant company to work with

10 months ago

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Willie

I saw the commercial and decided to join .

10 months ago

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Shanda

Joke. They do not come repair things in a timely manner.

10 months ago

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Verified Customer

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Jennifer

They don't repair items they day are covered.

10 months ago

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Verified Customer

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Tommy

Pathetic company doesn't cover plumbing issues.

10 months ago

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Jayati

Horrible company, they don’t even show after taking money

10 months ago

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Verified Customer

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Wayne

ripoff,dont replace appliances that cant be repaired

11 months ago

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Anthony

I don’t plan to renew due to terrible plumbing coverage.

11 months ago

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David

It was less expensive than our former company.

11 months ago

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Del Hockley

Still waiting for buy out check! I feel it was very low too

11 months ago

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Randy Carter

Five months to resolve claim and still waiting

11 months ago

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Joel Boardman

They did not follow up well for my taste

11 months ago

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Preston Patterson

no one will finalize my claim. i’ve called 22 times

11 months ago

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Verified Customer

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Valerie

my rate was raised without any notificati

11 months ago

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Paul

I am still trying to get assistant my issue

11 months ago

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Reta

I filed a claim Oct 25th and no completion has occurred yet

11 months ago

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Verified Customer

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Ramona

Changed to Choice and its as bad as AHS!

11 months ago Edited January 30, 2026

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Verified Customer

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Carol

I regret purchasing this home warranty for your company!

11 months ago

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Vawn Ley Tuscaloosa, Alabama

The clauses and how the claims are viewed, you're setup to be denied. It's not worth the money.

5 months ago

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Robert E. Keith Jr. Pittsburg, Kansas

Terrible service! Took 50 days to get a technician over. Nobody wants to work for Choice.

5 months ago

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A Z

Horrible experience with this company. They just take your money and won't pay for anything.

7 months ago

Choice Home Warranty Reviews