11 Questions You Need to Ask Your Home Warranty Company


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Written by: Chad Zollinger | Best Company Editorial Team

Last Updated: February 24th, 2020

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The amount of money you save on home appliance repairs will be directly affected by your choice of home warranty coverage. A common thought is that in order to compete for customers, most home warranty companies offer the same quality of services; don’t make the mistake of believing that. There are some home warranty companies that really do know a thing or two about saving homeowners money.

What does your home warranty cover?

The is the first question you should ask your potential home warranty company. Last year, we published an article on how customers can know whether a company is ripping them off. In that article, we provided a list of basic coverage options that every plan should include. If the company does not provide basic coverage for the following items, you know you’re dealing with a less quality company:

  • Dishwasher
  • Water heater
  • Plumbing
  • Microwave
  • Ceiling fans
  • Central heating
  • Electrical system

Has your company ever been sued for unethical business practices?

Companies live and die by customer opinion, so it can be extremely difficult to perceive whether a company is ethical or not because they all appear so. The one thing you can do is learn to pick up on the signs of unethical companies. Many home warranty companies will become involved in legal disputes as a result of bad business practice. Make sure you ask representatives and research yourself the current legal situation of the company.

What industry recognition or awards has your company received?

Each home warranty company will be more than willing to boast about its accomplishments. Though this may be biased a bit, you should try to understand what makes each company special — because each company has a certain quality of which it is proud. You can more easily compare companies when you understand their contribution to the industry.

Do you have good customer support?

This may be more of an issue to investigate yourself, but a company’s answer about its customer support services can be revealing. Make sure you take a look at each company’s social media pages to determine the common complaints. If poor customer support seems to be an issue, you may want to look to one of the top home warranty companies. For additional insights into finding the right home warranty coverage, we invite you to research the best home warranty reviews.

What is your coverage cost compared to other companies?

Sometimes, companies provide you more value at a slightly higher price than if you go with the cheapest option. Try not to default to the cheapest option without first comparing the prices with the options of other home warranty plans.

What is one thing your company does not do well?

Think of your search for home warranty coverage as an interview. Make each company sell their service to you; you need to make them work for it. Companies that admit deficiency are more likely to be honest than ones who claim to be the best in every aspect of their business; every company has a flaw. The trick is to find which one suits you best.

What additional services do you offer?

Many companies will offer additional service alongside their home warranty plans. For example, Landmark Home Warranty offers pest control services for each of its plans. Make sure you get the full array of coverage options for each company.

What does your company charge for service visits?

Don’t fall prey to the “average monthly fee, high service fee” tactic. Though not the most important quality of a good home warranty company, you should try to find one that offers low service fees or none at all.

What is the most common customer complaint your company faces?

Like we mentioned above, every company has one flaw or another. You need to find out what customers are saying about each company — this should be your number one resource for choosing a company. Try reading as many home warranty reviews as possible.

What optional coverage items does your company include?

In case you want to upgrade, you should ask what items are covered by advanced or extended warranty plans.

How does the warranty renewal process work?

If you have a good experience with your home warranty (if you find the right home warranty company, you shouldn’t have a problem), you may want to think about renewing. Because many companies increase rates after the first year, inform yourself about price increases or loyalty programs for discounts.

The home warranty industry has faced increased scrutiny lately, mostly because of the bad business practices of some companies. Try to stay ahead of the game by asking the difficult questions. Be sure to check out home warranty reviews to avoid making the wrong decision.

The Top Home Warranty Companies

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#1 Choice Home Warranty chevron_right
8.6 Overall Score
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#2 American Home Shield chevron_right
8.2 Overall Score
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#3 Landmark Home Warranty chevron_right
7.8 Overall Score

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