Guardian Protection: Read 4,751 User Reviews From Real Homeowners

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Verified Customer

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Martha Currin

I moved into my new house and the lock on my front door doesn't work my security system

6 years ago

Reply from Guardian Protection

Hi Martha,
I am sorry that you are experiencing technical difficulties. I would like to get you assistance. Kindly email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Kathy Brophy

It work perfectly and it is so easy to navigate the app.

6 years ago

Reply from Guardian Protection

Hi Kathy
I am happy to know that your Guardian Protection smart home security system is working perfectly. Other customers have expressed similar thoughts regarding how easy our app is to use. Glad you find it super helpful! Thank you for choosing Guardian Protection. We'll be there when you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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James Clark

Great sales associate! Great installation! Easy to use.

6 years ago

Reply from Guardian Protection

Hi James,
Thank you for the five-star review. I am happy to know that our professional sales associate and service technician delivered to your expectations. Other customers have expressed similar sentiments regarding how easy our smart home security system is to use. Glad you find it the same! Thank you for choosing Guardian Protection. We'll be there when you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Donald Patterson

Promt services, and very wonderful people

6 years ago

Reply from Guardian Protection

Hi Donald, that's wonderful to hear! Thank you for sharing your experience, and thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Verified Customer

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Kathy

Any time I have a question they are there to answer it.

6 years ago

Reply from Guardian Protection

So happy to hear you are getting the support you need, Kathy! We work hard to always be there when you need us. Thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Verified Customer

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Kandy

Because they call and check to make sure everything is ok.

6 years ago

Reply from Guardian Protection

Hi Kandy,
As your partner in security you can trust that we will continue to be there for you. Our monitoring center never sleeps so that you can have the peace of mind that you deserve.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Molly F

Ease of install and setup and very easy to use

6 years ago

Reply from Guardian Protection

Hi Molly, thank you for sharing your experience! So glad to hear you are enjoying your new system. Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Verified Customer

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Jeremy Guerrero

They have awesome customer service. Very attentive as well.

6 years ago

Reply from Guardian Protection

Hi Jeremy, so happy to hear you are enjoying our service! We work hard to always be there when you need us. Thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 21st, 2020

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Verified Customer

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Ryan

It works well. I feel safe. They are very good.

6 years ago

Reply from Guardian Protection

Hi Ryan, hearing that you feel safe is music to our ears! Thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 12th, 2020

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Verified Customer

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Lisa

I like the app. I can turn the system on and off from wherever I am.

6 years ago

Reply from Guardian Protection

Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Gerald

The best thing about having Guardian Protection is the ease of the equipment.

6 years ago

Reply from Guardian Protection

Hi Gerald, thank you for sharing your experience! Glad to hear you are enjoying your equipment. It's designed to be really smart and really easy to use! Thanks for choosing Guardian, and stay safe. Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Aaron

You can control it from your phone. I would like to be able to remove the cameras from the app.

6 years ago

Reply from Guardian Protection

Hi Aaron,
It seems as though you are getting satisfaction and good use of being able to use your smartphone to control your Guardian Protection security system from wherever you are. That's great! I would like to get you some help with your question about removing the cameras from the app. I would be happy to escalate this to a supervisor if you email your name, phone number, and premises address to wecare@guardianprotection.com. Another option is for you to give us a call at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Brandon

Equipment seems to be quality. The price is good and it is easy to use.

6 years ago

Reply from Guardian Protection

Hi Brandon, thanks so much for sharing your feedback! We really appreciate it. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Rodande

Not disappointed by the security system. It has secure my place.

6 years ago

Reply from Guardian Protection

Thank you so much for sharing your experience. We're grateful to help provide the security you deserve! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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A

I do like the system but customer service takes too long to come and repair it like they offered.

6 years ago

Reply from Guardian Protection

Hi A,
So happy to that that you are pleased with your Guardian Protection smart home security system. We have experienced some backlog due to the pandemic and apologize if this created any delay in providing you scheduling. Thank you for your understanding. We appreciate it.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Robert

It seems fairly up to date. I can get a hold of them at any time.

6 years ago

Reply from Guardian Protection

Hi Robert, thank you for sharing your experience. Our monitoring center and customer care teams will be here whenever you need us. Be safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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John

The system is more advanced. I got a camera and I can arm it on my phone.

6 years ago

Reply from Guardian Protection

Hi John,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Kimberly

I like their service. It helps deter break ins to my house.

6 years ago

Reply from Guardian Protection

Hi Kimberly,
We are here for you! Thank you for taking the time to rate our service. Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe. Thank you for choosing Guardian Protection!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Christopher

Customer service is very responsive. Their equipment is quality and easy to use.

6 years ago

Reply from Guardian Protection

Hi Christopher,
I am happy to hear that you have found your Guardian Protection smart security system to be of fine quality and easy to use. Our customer service team loves what they do and it's great to know that you have found them to be responsive. Thank you for choosing Guardian Protection! Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Anuradha

My house is taken care of. I feel very safe. They are very good.

6 years ago

Reply from Guardian Protection

Hi Anuradha,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Britney

They have the best deal. It is use and convenient.

6 years ago

Reply from Guardian Protection

Hi Britney,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Al

Customer support has been very helpful thus far for us.

6 years ago

Reply from Guardian Protection

Hi Al,
So happy to hear that we at Guardian Protection have met your expectations and that the customer support has always been helpful. We will continue to be supportive in every way. Life is better when it's safe. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Ada Hawkins

Anytime I have called them they are always very helpful.

6 years ago

Reply from Guardian Protection

Hi Ada,
Thank you! I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Melanie Pensy

always helpful, nice and call immediately if a problem

6 years ago

Reply from Guardian Protection

Hi Melanie,
Thank you! I am glad that you have found our customer care and monitoring center staff to be helpful, nice, and highly responsive whenever you call. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Louis Biscardo

Not much contact yet but there when needed

6 years ago

Reply from Guardian Protection

Hi Louis,
I am glad to see that your experience with Guardian Protection has been a five-star experience so far. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Anonymous

Guardian has always been very quick to respond.

6 years ago

Reply from Guardian Protection

Hi Anonymous,
I am glad to see that your experience with Guardian Protection has been five-star and that you have found us always very quick to respond. Our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Brian Gilliam

Good company with wonderful products, but difficult to reach at times

6 years ago

Reply from Guardian Protection

Hi Brian,
Thank you for taking the time to let us know your thoughts. I am happy that you have found us to be a good company and that our products are serving your needs well. I am sorry that you have found us difficult to reach at times. Thant can be very frustrating. . Our monitoring center is staffed and responds to your system's signals 24 hours a day. Just so you have it for reference, if you need to speak to a customer care specialist about any other question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 1st, 2020

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Verified Customer

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Nancy

Very helpful staff and esay to work with

6 years ago

Reply from Guardian Protection

Nancy - Thanks for the positive feedback and glad Guardian has been helpful for you. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Melvin

Always easy to deal with and very helpful.

6 years ago

Reply from Guardian Protection

Thanks Melvin! We know how busy our customers are, so we try to be as easy to work with as possible. Thanks for being a customer.
Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Shem

Their staff was very helpful and professional

6 years ago

Reply from Guardian Protection

Shem - Glad to hear the Guardian Protection staff has met your expectations so far. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Megan Rohner

Technician reset. He was very knowledgeable.

6 years ago

Reply from Guardian Protection

Megan - Thank you for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Cori McConkey

They notify me every time there is activity

6 years ago

Reply from Guardian Protection

Thanks for being a customer of Guardian Protection. We appreciate your business.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Lawrence Coen

Good customer service. Attention to detail.

6 years ago

Reply from Guardian Protection

Thanks for the feedback Lawrence! We know safety and security require a high level of attention to detail, and work hard to make sure we are on top of everything. Thank you for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Victor Downing Sr.

So far its been great, great customer service

6 years ago

Reply from Guardian Protection

Victor - Glad you are enjoying your Guardian service so far!

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Sandra Davis

Because it was Seamless organized and diligent

6 years ago

Reply from Guardian Protection

Sandra - We are happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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susan ehrlich

Excellent service. Knowledgeable and efficient.

6 years ago

Reply from Guardian Protection

Susan - Thank you for the positive feedback and for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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ENZO

Excellent installation ! Knowledgeable employees

6 years ago

Reply from Guardian Protection

Excellence is what we strive for! Thank you Enzo for the positive feedback about Guardian, and thank you for being a customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Kathy

The response timing is very good. They are right on it when problems arise

6 years ago

Reply from Guardian Protection

Thanks Kathy! In an emergency, we know that speed of response makes a difference. Thanks for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

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Verified Customer

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Daria Olszewski Venetia, PA

Very responsive, timely, & affordable

6 years ago

Reply from Guardian Protection

Hi Daria,
Thank you for taking the time to review us. I am happy that you have found us to be responsive and timely in addressing your security needs and that you have found the Guardian Protection smart home security system to be affordable. These days, we certainly need that!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Stephanie Shaffer Valencia, PA

A little over priced. The equipment you can purchase at stores is cheaper and does the same.

6 years ago

Reply from Guardian Protection

Hi Stephanie,
Thank you for taking the time do a review of Guardian Protection. If there is anything that you need, please don't hesitate to reach out to 1-800-PROTECT (776-8328). Our 24-hour monitoring center never sleeps so that emergencies can be addressed quickly and you can enjoy peace of mind. Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Wendell Wolka Venice, FL

Easy to use, great features, knowledgeable installer

6 years ago

Reply from Guardian Protection

Hi Wendell,
It is great to hear that you found our professional technician to be knowledgeable. We take pride in that they undergo rigorous training so that they can provide the best possible installation and service experiences. I am also pleased to know that you are enjoying the ease of use of your Guardian Protection smart home security system and all of its great features. Life is better when it's safe!
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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David Parker San Antonio, TX

It is simple to use and can do a lot of things

6 years ago

Reply from Guardian Protection

Hi David,
I am glad that you are enjoying the ease of use and simplicity of your Guardian Protection smart home security system. Yes, it does do a lot in helping you to keep an eye on things when you are at home and when you are not. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Jose San Antonio, TX

Keeping my family safe is why we like it. It is just basic security stuff.

6 years ago

Reply from Guardian Protection

Hi Jose,
I am happy to hear that your Guardian Protection smart home security system is helping to keep your family safe. We will continue to strive to meet all of your security needs. Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Sherry Brooksville, FL

Haven’t figured out it really works yet. Nobody knows. I can’t get the answers I need from them.

6 years ago

Reply from Guardian Protection

Hi Sherry,
I am sorry that you haven't been able to get the answers that you need. Using your new smart home security system should be simple and convenient. Will you please email me your account info (full name, premises address, phone) to wecare@guardianprotection.com so I can get you some assistance.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Craig Lewes, DE

Best thing is how easy it is to use. I haven’t had any issues with it yet.

6 years ago

Reply from Guardian Protection

Hi Craig,
Thank you for taking the time to review us. It's great to hear that you are finding your Guardian Protection smart home security system easy to use. Our 24-hour Five Diamond monitoring center never sleeps so that you can have the ultimate in peace of mind. Welcome to Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Roslyn Baltimore, MD

I feel safe and everything is good so far but I am not sure if I am going to keep it.

6 years ago

Reply from Guardian Protection

Hi Roslyn,
I am happy to hear that you feel safe and that everything has been good so far. At Guardian Protection we believe that life is better when it's safe and we are honored that you chose us for the job. If would like to get you some assistance so that you can get the most from your smart security system and enjoy its full value. Will you please email me your account info (full name, premises address, phone) to wecare@guardianprotection.com so that I can put you in touch with a person from our Care department.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Anonymous Brownsburg, IN

They’re quick. The quality is good. It is easy. I like feeling safe.

6 years ago

Reply from Guardian Protection

Hello,
I am glad that you are finding your Guardian Protection smart home security system to be of fine quality and easy to use. We take pride in the fast response of our 24-hour Five Diamond monitoring center. They never sleep so you can. Life is better when it's safe. Thank you for choosing Guardian,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Joan North Lima, OH

We’ve had guardian for years. We like that it is simple to use.

6 years ago

Reply from Guardian Protection

Hi Joan,
Thank you for being long-time Guardian Protection customer. We will continue to strive to exceed your expectations and to bring you peace of mind. Thank you for taking the time to review us. Much appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020

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Verified Customer

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Desmar Cibolo, TX

I love the accessories that it comes with and how easy it is to use.

6 years ago

Reply from Guardian Protection

Hi Desmar,
I am happy to hear that you are enjoying the interactive benefits of your Guardian Protection smart home security system. Not only does it make your life safer, it can make it easier, too!
Thank you for choosing Guardian! We're here when you need us most!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Verified Customer

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Debbie Johnstown, OH

My home builder choose them, I didn’t have a choice with company. They are not knowledgeable even the tech supports don’t know how to operate it.

6 years ago

Reply from Guardian Protection

Hi Debbie,
I am sorry that you haven't been able to get the support that you need. I would like to escalate your issues to our technical care supervisor. Will you please email me your account info (full name, premises address, phone) to wecare@guardianprotection.com so I can get you some assistance.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

Guardian Protection Reviews