Guardian Protection Logo

Guardian Protection Reviews

star star star star star_half

8.7

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Alma Vicente Decatur, TX

Always helpful with any questions or concerns

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

George K Gibsonia, PA

Complete protection made easy and affordable

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tracey Brick, NJ

System efficiency and polite customer service

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Tracey,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Victor Selbyville, DE

It's a state-of-the-art system. But they really need to hire more experienced sales people.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Victor,
Thank you for taking the time to connect with us and to make a recommendation on an opportunity for improvement. So that we can provide some coaching and additional training, please feel free to email the name of the sales consultant who served you to wecare@guardianprotection.com. Or, email your account info (full name, premises address, phone number) so that I can research that information. If you can provide any details to us, that would be helpful. Thanks again for your comments. They are appreciated. I hope that you continue to enjoy the benefits of your Guardian smart home security system. Please give us a call at 1-800-PROTECT (800-776-8328) if we can be of additional service.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ijeoma Celina, TX

It was the most affordable. It's very user-friendly.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deelores Ruskin, FL

The keypad is user-friendly and they have a convenient app.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Deelores,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

May. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kim Mc Cordsville, IN

Tech was on time, knowledge and very Professional

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kim,
Thank you so very much for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JC Capitol Heights, MD

Modern equipment that can detect detailed issues.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Patti Fishers, IN

Professional, knowledgeable and friendly

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Patti,
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

May. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mel Sauceda Cincinnati, OH

Called me when move activation was noticed

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Teresa Crowder Grove City, OH

Love being able to use phone for garage, alarm and lights!

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Teresa,

We couldn't agree more! One of the best features of a Guardian alarm system is that the security and automation all work through one simple app. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Chantell Bell Valrico, FL

We’re happy this far 😊 However the app glitches very often

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Chantell,
It's great to hear that you are happy with your smart home security system. Please give us a call so that we can provide you assistance when you are having glitches with the App. Our customer care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. You can also visit Guardian Protection's You Tube channel to watch a number of quick videos from our "App in a Snap" series. They are filled with tips and tricks! Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Apr. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gloria Creese-Ash Dover, DE

State of the art and easy to use system.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ellene Millersville, MD

They have been courteous and professional

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Ellene,
I am happy that you have found our teams to be courteous and professional. They love what they do and undergo many hours of training to ensure an outstanding experience for you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bruce M Matuson Little Elm, TX

The communication with the clients are outstanding

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Bruce,
Welcome to the Guardian family. We are honored to have your rating of five stars with regard to our communications. Since 1950 we have dedicated ourselves to reliability and life safety and we hope to make that part of your experience with us each and every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Brian Indianapolis, IN

Nobody answers the phone. I am still trying to find something good about Guardian Protection.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Brian,
I am sorry for the difficulty. I would like to get you assistance with whatever you might need. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com. so that I can escalate your needs to our supervisor.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Toby Brandon, FL

Your call representatives are absolutely wonderful.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Toby,
I am happy that you have found our teams to be absolutely wonderful in responding to your needs. Our Care and Monitoring specialists are Guardian's own employees -- U.S.-based, well-trained, and dedicated to serving you!. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brenda Monroe, OH

The best thing about using Guardian Protection is the doorbell with the camera.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Brenda, thanks so much for sharing what you like most about your Guardian system! And we agree, the video doorbell is one of our favorite devices for security and convenience! Stay safe, and thank you for choosing Guardian Protection. Caroline, Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Carmella Turtle Creek, PA

I can watch my house from my phone. I just wish there was audio.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Carmella,
I am glad to know that you are enjoying the convenience of being able to see what's going on at home when you are not there. Our customers tell us that they really like this feature. Technology is constantly evolving and Guardian evolves right along with it, so perhaps your idea will one day become a reality! Thank you for making us your security partner. We are here when you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Erika Bernhard Cranberry Twp, PA

Great response time and customer service

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Erika,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Judy Massengill Apex, NC

Sloppy install. Damaged wall by putting screws through drywall. Did not organize cords.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Judy,
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com if you would like me to do this for you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Joel New Braunfels, TX

I'm having issues with my camera but the best thing about having the system is the reliability.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Joel,
I am happy to know that you are finding your system reliable. That is super important when it comes to security. I would be happy to get you some assistance with your camera if it is part of your Guardian system. Please email your account information (name, address, phone number) to wecare@guardianprotection.com if you would like me to escalate the issue for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Samuel Liberty Hill, TX

The insulation was nice and clean and there were no issues.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Samuel,
So happy to know that our professional technician did a five-star job of installing your ne Guardian smart home security system. Our techs love what they do and undergo many hours of training so that they can provide an excellent experience to you, our valued customer. Thank you for taking the time to let us know. It is greatly appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Terry Thonotosassa, FL

The best thing about using Guardian Protection for home security is the up to date software.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Terry,
Glad to know that you are feeling the benefits of our advanced interactive platform and software. It's great that you are using the Guardian App to control your security from wherever you are. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 23rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Nancy Gelardi Bradenton, FL

Their responsiveness and professionalism

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Nancy,
We appreciate the positive feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John San Antonio, TX

Very easy to work with and customer focused.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi John,
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. We will continue to strive to bring you the best in 24-hour monitored smart home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andy Cypress, TX

I like the system's easy access. It works well.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Andy,
Thanks for the positive feedback. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brooke Joshua, TX

Their equipment is good quality and it’s easy to use.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Brooke,
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and good quality. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Holmdel, NJ

Guardian has been very responsive to any need and issue.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hello,
I am so happy to hear that your Guardian Protection experience has been five star worthy. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John Rowlett, TX

Get your customer service hyped up, it's pathetic right now.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi John,
I apologize for any frustration that you have experienced. If you are still encountering an issue, please email your account information (name, address, phone number) to wecare@guardianprotection.com so that I can get you some assistance.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wendy Plank Parrish, FL

Great customer service! Friendly & efficient

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Wendy,
So glad to know that you find our customer care team to be friendly and efficient. They love what they do and it shows. All of these team members work are Guardian's own employees, 100% dedicated to our customers' life safety. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Elizabeth

I can never get them to communicate about things. Called to cancel and someone said they would get it worked and I’m still being charged.

3 years ago Edited January 10, 2024

Guardian Protection Logo

Reply from Guardian Protection

Hi Elizabeth,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can provide you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

to expensive to add on items. I do not provide my name to any survey.

3 years ago Edited January 10, 2024

Guardian Protection Logo

Reply from Guardian Protection

Hi Anonymous,
Thank you for taking the time to review us. I am sorry that you currently find it not within your budget to add-on items to your system. We strive to keep our components as affordable as possible while maintaining a high level of quality and still providing professional installation. Please know that we will continue to work hard to deliver you the excellent, 24-hour monitored security you count on from Guardian. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

L Brown Frederick, MD

Communication is great. Follow through after connection was/is a battle.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi L,
Thank you for taking the time to review us; we appreciate it. If you are still experiencing difficulties regarding follow-through after connection, please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we care@guardianprotection.com and I will be happy to research your account and escalate this to our supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Amanda Goulet Brandon, FL

So easy to use and the billing is straight forward

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Amanda,
I am happy to know that you find your Guardian smart home security system easy to use. That's a good sign you will put it to work for you regularly and get the full benefit. -- here's to peace of mind! Glad that you appreciate the straightforwardness of our billing, too. We try to keep things simple. Thank you for noticing and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ericka Somarriba Frederick, MD

Had a great experience with customer service, scheduling and with tech.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Ericka,
Happy to hear that you have had a great experience with our customer care, scheduling, and service teams. Our people undergo many hours of training to ensure a great experience for you, our valued customer. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dora Burke Florham Park, NJ

System is great. Staff is always helpful.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Dora,
So happy to know that your Guardian smart home security system is delivering great benefits to you! I am glad that are finding our staff to be helpful. They love what they do and it shows. Know that we are always here if you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

C. Roundtree Middlesex, NJ

Courteous and Professional representatives.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi C.,
I am happy to know that you have found our representatives to be courteous and professional. Our teams are 100% dedicated to life safety. They love what they do and it shows. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Sergio

System it’s pretty bad the cameras took like 45 minutes to notify if someone was on the cameras door lock never works

3 years ago Edited January 10, 2024

Guardian Protection Logo

Reply from Guardian Protection

Hi Sergio,
I apologize for the difficulties. Please allow me to get you some assistance with these issues. Our technical care team is here to serve you and to help ensure that your system is performing as it should. Please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Sherry Kyle, TX

Monitoring is very functional, reliable and easy to use daily

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Sherry,
Thank you for taking the time to connect with us. I am happy to know that you find our system to be user-friendly and reliable. Our 24-hour UL Certified Five Diamond monitoring center is the watchful eye you can count on always. We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jacqueline Reyna San Antonio, TX

Excellent customer service from start to finish!

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Jacqueline,
I am happy to know that you've found five star satisfaction with our team. They love what they do and it shows. Welcome to the Guardian family and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rennard Berry Dundalk, MD

Quick Response and follows up. I love that

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Rennard,
Thank you for taking the time to leave a review. We appreciate the feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Melody Wolf

they do a good job and have awesome customer service.

3 years ago Edited January 10, 2024

Guardian Protection Logo

Reply from Guardian Protection

Hi Melody,
I am happy to hear that you are pleased with our customer service, they are happy to answer and assist with any questions you may have. We appreciate your positive feedback. Thank you for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

David Bird Canonsburg, PA

Thorough patient and knowledgeable polite

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi David,
Thank you for taking the time to leave a review. I am happy to hear that your experience with Guardian Protection has been a positive one. We appreciate you.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lisa Cruz

So far no complaints, ease of use and good installation.

3 years ago Edited January 10, 2024

Guardian Protection Logo

Reply from Guardian Protection

Hi Lisa,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mae Henson Upper Marlboro, MD

My service was out for more than a week. I was not offered a credit

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Mae,
Thank you for taking the time to connect with us. I have located your account and have escalated this to our supervisor. You will be hearing from us within 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Richard Tas Georgetown, DE

Follow up was perfect when the garage door opened without me knowing.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Richard,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for your feedback and also for being a Guardian Protection customer.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stephanie Durham, NC

Great customer service and easy interface

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Stephanie,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jen Orwig Baden, PA

Quality service by technicians that are knowledgeable

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Joyce,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and knowledgeable. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Victoria Winston Salem, NC

So far so 3. Thank you for fast call backs

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Victoria,
Thank you! I am happy to hear that your Guardian Protection experience has been a five-star experience. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian.
Amy,
Customer Satisfaction Advocate

Feb. 10th, 2021