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Guardian Protection Reviews

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8.7

Overall Score

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Allan Noblesville, IN

It’s easy to use but they could do a better job of updating their repair status.

3 years ago

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Reply from Guardian Protection

Hi Allan,
Thank you for taking the time to connect with us. I am happy to know that you have found our security system easy to use. I would be happy to get you some assistance with the other issue that you mention. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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rick herrera Rockwall, TX

the company is 3 but the service is not up to par. we are a new install so maybe there are bugs to work out

3 years ago

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Reply from Guardian Protection

Hi Rick,
Thank you for reaching out. I am sorry that you are having some difficulties. I would like to get you assistance with this. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate this issue to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Claudette Jasper Spicewood, TX

Price is much higher than competition. Three times higher than ADT.

3 years ago

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Reply from Guardian Protection

Hi Claudette,
Thank you for taking the time to review us. Many customers have written to let us know they find our systems to be affordable, however, we appreciate hearing everyone's opinion. Thank you for taking the time to review us and if you are experiencing any issues with your system please do not hesitate to email me at wecare@guardianprotection.com so that I can escalate them to our supervisor for you. Thank you for choosing Guardian. Life s better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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star star star star star

Tony Carlfeldt Westfield, IN

Fast notifications when anything related to the home occurs

3 years ago

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Reply from Guardian Protection

Hi Tony,
Thank you for taking the time time to leave a review. Our customers tell us they love the interactive features of the Guardian mobile app. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Feb. 3rd, 2021

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star star star star star

Steve Bradenton, FL

Their people are always polite and competent.

3 years ago

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Reply from Guardian Protection

Hi Steve,
I am happy to hear that your experience with Guardian Protection has been a positive one. Thank you for leaving a review and for being a customer.
Amy,
Customer Satisfaction Advocate

Feb. 3rd, 2021

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aryeh adler Lakewood, NJ

responsive to individual needs- tailored system

3 years ago

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Reply from Guardian Protection

Hi Aryeh,
I am happy to know that you have found us to be responsive to your needs. We realize that every customer has unique security concerns and our first priority is to resolve them in as tailored a way as possible. Glad you are finding five-star satisfaction with our system. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Surendra Puri Flemington, NJ

Excellent customer service and easy to use devices.

3 years ago

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Reply from Guardian Protection

Hi Surendra,
I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. I am also happy to hear that you are enjoying the convenience of your Guardian system's easy-to-use devices. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Rich Washington, PA

Love the app to arm & disarm the system from my car

3 years ago

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Reply from Guardian Protection

Hi Rich,
I am happy to know that you are finding great benefit in being able to use the Guardian App together with your mobile device to control your smart home security system, arming and disarming from your car. Our customers tell us they appreciate the interactive features and glad that you do as well. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Ray Knuckles Spartanburg, SC

Very easy to use and I like the response from the system

3 years ago

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Reply from Guardian Protection

Hi Ray,
I am happy to know that you are finding your Guardian Protection smart home security system very easy to use. You can rely on the rapid response of our monitoring center -- it never sleeps so that you can have true peace of mind. Our protection specialists are there when you need them most! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Floyd Palmetto, FL

Pretty satisfied. App could use more flexibility for notifications.

3 years ago

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Reply from Guardian Protection

Hi Floyd,
I am happy to know that you are satisfied with your Guardian Protection smart home security system. The Guardian App lets you control your system remotely from your smartphone, get alerts when an alarm is triggered, when a guest or contractor arrives, when you have forgotten to close your garage door, when your thermostat goes above or below preset temps, and much, much more, depending on the components of your system. Please give us a call at 1-800-PROTECT (800-776-8328) so that we can walk you through the many possibilities. Or, feel free to email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that a member of our team can be in touch. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Eric w. Winter Garden, FL

Great customer service. Friendly and knowledgeable staff

3 years ago

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Reply from Guardian Protection

Thank you for taking the time to review and rate us. It's great to know that you have enjoyed the quality f our customer service and our friendly, knowledgeable staff . These specialists undergo many hours of training and love what they do. Glad it shows! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Jim McCreanor Medina, OH

Very good customer service and protective system

3 years ago

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Reply from Guardian Protection

Hi Jim,
I am happy to know that you are finding our customer service to be very good. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Diane

The best value for the services you provide. it's clear and easy to use.

3 years ago

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Reply from Guardian Protection

Hi Diane,
Thank you for taking the time to connect with us. So glad to know that you are finding your Guardian Protection home security system easy to use and understand. When you think about the intrusion detection benefit, 24-hour monitoring service and overall peace of mind resulting, it truly is a great value. We are honored that you think so, too. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Katie

Reps are very helpful and polite. The best thing, it was already here and it was easy to have it.

3 years ago

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Reply from Guardian Protection

Hi Katie,
So glad that your introduction to Guardian was simple and easy! I am happy to know that you have found our customer care reps to be very helpful and polite. They undergo many hours of training so that they can deliver the best possible experience to you, our valued customer. I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Jonathan Manassas, VA

Their security system seems to be completely up to date.

3 years ago

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Reply from Guardian Protection

Hi Jonathan,
Thanks for taking the time to review and rate us. Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Combining that with professional installation makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Anonymous Durham, NC

The equipment seems to be advanced and it is the best thing about using them.

3 years ago

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Reply from Guardian Protection

Hi Anonymous,
Thanks for taking the time to connect with us. Our components come from some of the best manufacturers in the industry -- we're proud of this advanced technology that helps to protect homes and businesses every day. Combining that with professional installation makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

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Jacqueline Columbia, SC

They are very nice and the equipment is very dependable. I feel safe.

3 years ago

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Reply from Guardian Protection

Hi Jacqueline,
It is great to hear that your Guardian Protection smart home security system helps you feel safe. Thank you for taking the time to leave your feedback. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

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Regan Brownsburg, IN

Their home security system is very easy to use and effective.

3 years ago

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Reply from Guardian Protection

Hi Regan,
So glad to know that you are finding your Guardian Protection home security system easy to use and effective. Our 24-hour monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Steven Woodbridge, NJ

I really like the remote access you get with their home security system.

3 years ago

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Reply from Guardian Protection

Hi Steven, thanks for sharing your thoughts! We agree, remote access for a home security system is so important for true peace of mind. Thank you for being a Guardian customer! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Herman North Charleston, SC

Don’t really like the system. It takes too long. I think I made the wrong choice going with Guardian Protection.

3 years ago

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Reply from Guardian Protection

Hi Herman,
I am sorry that you are experiencing issues with your system. I'd like to get you some help with this so that you can get all the advantages that you should be receiving from your system. So that I can escalate to our supervisor, can you please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate.

Jan. 19th, 2021

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Christopher Millsboro, DE

Everything has been working very well. It is simple and they are responsive.

3 years ago

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Reply from Guardian Protection

Hi Christopher,
We are here for you! Thank you for taking the time to rate our service. We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

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star star star star star

Melissa New Castle, PA

Superior protection with a fast response to alarms.

3 years ago

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Reply from Guardian Protection

Hi Melissa,
Thank you for taking the time to leave a review. Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021

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Marty Easton, PA

Expensive, nickel and dime pricing on every last thing. Two pieces of brand new equipment malfunctioned/went offline in the first couple of weeks.

3 years ago

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Reply from Guardian Protection

Hi Marty,
I am sorry for your difficulty. I would like to get you some assistance with these issues. Kindly email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate this to a supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 2nd, 2021

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Mary Norris Baltimore, MD

So far, they've been very responsive to my needs.

3 years ago

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Reply from Guardian Protection

Hi Mary,
Thank you for taking the time to leave a review. I am happy to hear that you are pleased with our level of care and service. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 7th, 2021

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Teri

System lags and disconnects. Doorbell notification is always late after subject has left.

3 years ago

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Reply from Guardian Protection

Hi Teri,
I am sorry for the difficulty that you are encountering. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com .
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 22nd, 2020

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D

It isn’t working yet. We’ve been waiting for them to come and finish the job they started three weeks ago.

3 years ago

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Reply from Guardian Protection

Hi D.,
I am sorry for the difficulties. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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star star star star star

Kimberley & Vince

0

3 years ago

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Reply from Guardian Protection

Hi Kimberly & Vince,
So glad to hear that your Guardian Protection experience has been five star from all perspectives. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian. Stay safe.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Bill

0

3 years ago

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Reply from Guardian Protection

Hi Bill,
Thank you for taking the time to rate us. I am glad to see that your experience with Guardian Protection has been a five-star experience. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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Harper

0

3 years ago

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Reply from Guardian Protection

Hi Harper,
I am happy to see that your Guardian Protection experience has been a positive one. We appreciate your business. Stay safe.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

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star star star star star

Michael

Any problems I had have been resolved promptly.

3 years ago

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Reply from Guardian Protection

Hi Michael,
I am glad to know that our customer care teams have been able to resolve any problems you have had in a five-star manner. We will continue to strive to deliver the best monitored home security to you and yours. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer satisfaction Advocate

Dec. 9th, 2020

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Michael Podlucky

Installation not complete...poor installation services not complete..we would incur an hourly cost to complete...bad business

3 years ago

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Reply from Guardian Protection

Hi Michael,
I apologize for your frustration. I have located your account and have escalated this to our customer care supervisor. You will be receiving a call from them within 24 to 48 hours. Thankyou for your patience. I appreciate it.
Mary Lynn M.
Customer satisfaction Advocate 

Dec. 9th, 2020

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star star star star star

Johnny Hilliard

Awesome customer service at a good price.

3 years ago

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Reply from Guardian Protection

Hi Johnny,
It's great to hear that our customer service team has delivered five star satisfaction to you as you enjoy and use your Guardian Protection smart him security system. We work hard to keep our prices affordable so that everyone has access to our professionally installed and monitored home security. I want to thank you for choosing Guardian. Know that we are here for you when you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 9th, 2020

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Carol

Easy to use system. Walked me through set up on phone.

3 years ago

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Reply from Guardian Protection

Hi Carol,
I am glad to know that you are finding your Guardian Protection smart home security system easy to use and that our customer care team was able to walk you through setup on the phone. Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. Enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 9th, 2020

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Seleta Combs

I was supposed to get 2 free months of service and it hasn't happened. Burt H was the sales associate.

3 years ago

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Reply from Guardian Protection

Hi Seleta,
Thank you for reaching out. I researched your account and see that you spoke to our customer care team on November 23 and 25 and that Bert H. has taken the action necessary to process your two free months credit. If you do not see the credit within 30 days, please give us a call at 1-800-PROTECT (800-776-8328) or email us at wecare@guardianprotection.com.
Take care and thank you for choosing Guardian Protection! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

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Christine Allison

I would rate 5 but keep having a disconnect and connect issue with garage

3 years ago

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Reply from Guardian Protection

Hi Christine,
Thank you for taking the time to rate us and to let us know of this issue. I would like to get you some assistance with this. Please email your account information (name. premises address, phone number) to me at wecare@guardianprotection.com and I will escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 23rd, 2020

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star star star star star

Michael

Very responsive staff and user friendly alarm system

3 years ago

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Reply from Guardian Protection

Hi Michael,
I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it user friendly. We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thanks for being a customer.
Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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Laura Camarillo

The man who installed the system was very nice and helpful.

3 years ago

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Reply from Guardian Protection

HI Laura,
Thank you for taking the time to leave a review. I am happy to hear that our professional technician was efficient and helpful. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Nov. 24th, 2020

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star star star star star

Kayren Harter

They notified me when a battery problem occurred.

3 years ago

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Reply from Guardian Protection

Hi Kayren, thank you for being a Guardian customer! I hope everything worked out to your satisfaction. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you ever need assistance. Thanks again, and have a great day.

Nov. 24th, 2020

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Paul Griffin

Professional installation and monitoring. Easy to use.

4 years ago

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Reply from Guardian Protection

Hi Paul,
I am glad to know that you appreciate the value of professional installation and monitoring. Trust that your safety is in the hands of experts who care. And yes, we agree -- the Guardian smart home security system is super easy to use. May you continue to enjoy all of its benefits. We are here for you! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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F. Ivy

Customer Service is great . Good product.

4 years ago

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Reply from Guardian Protection

Hi F. Ivy,
I am happy to hear that you found our team to be five-star in providing you great customer service and security you can trust! I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 17th, 2020

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Rebecca

It's taken a long time to get our system up and running and we still do not have working cameras.

4 years ago

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Reply from Guardian Protection

Hi Rebecca,
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

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star star star star star

Beth pizzo

Professionalism, they were very helpful and patient

4 years ago

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Reply from Guardian Protection

Hi Beth,
I am happy to hear that you found our team to be five-star in delivering professional, helpful and patient service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Idella Johnson

It so easy work to work the system and convenience

4 years ago

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Reply from Guardian Protection

Hi Idella,
So glad to know that that you are finding your Guardian Protection smart home security system easy to use and convenient. Our customers tell us they love the Guardian mobile app and I hope you are enjoying its benefits, too! Don't hesitate to call us if you have a question. Our monitoring center operates 24 hours a day to respond to your emergencies and for other questions, you can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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star star star star star

Brenda Weatherford

Makes it easy to lock door and close garage door.

4 years ago

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Reply from Guardian Protection

Hi Brenda,
So glad to know that that you are finding your Guardian Protection smart home security system easy to use and convenient. Our customers tell us they love the Guardian mobile app and I can see that you are enjoying its benefits, too in the control of your doors. That's great! Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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star star star star star

VIDA GLANCE

UP TO NOW THEY HAVE BEEN QUICK TO RESPOND.

4 years ago

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Reply from Guardian Protection

Hi Vida,
I am glad to know that you have found us to be swift in our response to your needs. Life is better when it's safe! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Jessica Grimm

Impossible to get ahold of a human for customer service/billing questions

4 years ago

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Reply from Guardian Protection

Hi Jessica,
I apologize for the difficulties that you have experienced. I am escalating this to a supervisor on your behalf. Please expect a call within the next 24 to 48 hours.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 23rd, 2020

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star star star star star

L Cherney

Easy to use the system, and good customer service

4 years ago

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Reply from Guardian Protection

Hello,
Thank you for taking the time to leave a review. I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection.
Amy, Customer Satisfaction Advocate

Oct. 22nd, 2020

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Russell Brodsky

Installers were great. But prewiring was not well done, and a part is still not installed.

4 years ago

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Reply from Guardian Protection

Hi Russell,
I am glad to know that our professional technicians did a great job for you. I can see that your garage door openers are on backorder and I apologize for the delay. I am escalating this to a customer care supervisor to double check status and provide you an update. I will also let the supervisor know about your comment regarding the pre-wiring. Thank you for your patience. Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Martha Currin

I moved into my new house and the lock on my front door doesn't work my security system

4 years ago

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Reply from Guardian Protection

Hi Martha,
I am sorry that you are experiencing technical difficulties. I would like to get you assistance. Kindly email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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star star star star star

Kathy Brophy

It work perfectly and it is so easy to navigate the app.

4 years ago

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Reply from Guardian Protection

Hi Kathy
I am happy to know that your Guardian Protection smart home security system is working perfectly. Other customers have expressed similar thoughts regarding how easy our app is to use. Glad you find it super helpful! Thank you for choosing Guardian Protection. We'll be there when you need us!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020