Frontpoint: Read 3,201 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Petrica Veal Harvey, IL

Not Good, poor product, customer service hard time cancelling the service. charge me for another 30 days after cancellation.

6 years ago

Reply from Frontpoint

Thank you for sharing this feedback. We are glad to see that you were able to work with one of our Account Managers and that they were able to address your concerns. Thanks again and we wish you the best of luck with all of your security needs moving forward.

Oct. 11th, 2018

check_circle

Verified Customer

star star star star star

marc wiener Northbrook, IL

great customer service and user friendly products

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Tom Gilbert Omaha, NE

They don't have secondary alarm panels, but were going to tell me where to get two. still waiting

6 years ago

Reply from Frontpoint

Tom, thank you for providing this feedback. One of our Support Supervisors will be reaching out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 11th, 2018

check_circle

Verified Customer

star star star star star_border

Jonathan Vizzone

It has been a great system. Camera quality could be a bit better

6 years ago

check_circle

Verified Customer

star star star star star

mark Shevlin, MN

web pages hard to use to look up products

6 years ago

check_circle

Verified Customer

star star star star star

Michele

Super easy to deal with - great customer service!!!

6 years ago

check_circle

Verified Customer

star star star star star

Irvin Casiano

Everything is excellent and great costumer services

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ernesto Renteria

They have a lot of failures connecting with the cellphone. Also can only talk to support service during certain hours. Could improve greatly

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you and make sure we get that smartphone app working for you. Thanks again for this feedback and we look forward to speaking with you soon!

Oct. 4th, 2018

check_circle

Verified Customer

star star star star star

Anonymous Florissant, MO

The product is awesome and it's easy to install.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kevin Rocklin, CA

When I need help, customer service is never around. It was a terrible experience, I would not recommend them to anybody.

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Sep. 21st, 2018

check_circle

Verified Customer

star star star star star

Brian Engstler

Easy installation. Very good instructions and materials

6 years ago

check_circle

Verified Customer

star star star star star

Barbara Segal

Easy to work with. Helpful customer service. Good products.

6 years ago

check_circle

Verified Customer

star star star star star

Bill Bosse Toledo, OH

Very easy to do business with, and system setup is a dream.

6 years ago

check_circle

Verified Customer

star star star star star_border

Diana Fort Worth, TX

Installing is easy and every time I call customer service they are helpful.

6 years ago

check_circle

Verified Customer

star star star star star

David Woodinville, WA

They are really friendly and have more advanced features.

6 years ago

check_circle

Verified Customer

star star star star star

Bob Macon, GA

Great service; es su to use; very helpful technical staff.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

B

They are Just Ok. Could spend more time getting the right equipment the first time.

6 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us as it is feedback, like yours, that helps us grow as a company. Please let us know if you ever need anything moving forward!

Aug. 27th, 2018

check_circle

Verified Customer

star star star star star

none

Immediate response. No need to improve.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

TJ

Poor communication during the trial period transitioning to the actual contract time.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share this concern with us. We will be using your feedback to ensure we are always improving moving forward.

Aug. 27th, 2018

check_circle

Verified Customer

star star star star star_border

E

good customer service but some issues for canadian customers.

6 years ago

check_circle

Verified Customer

star star star star star

Jim Angell

Easy to install, easy to use, rapid response to alarms.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

great customer service, and easy sales experience.

6 years ago

check_circle

Verified Customer

star star star star star

Anita

Easy install, great customer service, easy to use.

6 years ago

check_circle

Verified Customer

star star star star star_border

Bernadette Richardson Kansas City, MO

Overall good service. Long delay in disarming system from the app.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Andrea C Houston, TX

I think it is to complicated for someone my age(66) to install and operate most effectively.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

Mel Gwynn Oak, MD

I think other companies offer front door bell camera and other enhancements at a better price point

6 years ago

check_circle

Verified Customer

star star star star star

Nel Lawrenceville, GA

I think the product is good and so is the price.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

John

Good product but the monthly fee is too high. I wish i would have gone with a different company.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback as it is the best way for us to grow as a company.

Jun. 26th, 2018

check_circle

Verified Customer

star star star star star

Jon Fort Worth, TX

Reliability and confidence in the service

6 years ago

check_circle

Verified Customer

star star star star star

Tifani K Tarzana, CA

Excellent customer service; happy with the oroducts

6 years ago

check_circle

Verified Customer

star star star star star

Sherry

Effective. Easy to use. Reasonably priced.

6 years ago

check_circle

Verified Customer

star star star star star

Laureen Espinosa

It was easy to follow the directions and install it myself.

6 years ago

check_circle

Verified Customer

star star star star star

Vito Polera

Very responsive, easy to use, and it's at a good price.

6 years ago

check_circle

Verified Customer

star star star star star_border

Georgegiana Tanudjaja

They're very good about getting back to you and helping you set things up.

6 years ago

check_circle

Verified Customer

star star star star star

Lisa

Great customer service. Easy to use security system.

6 years ago

check_circle

Verified Customer

star star star star star

Rodica

Great price, awesome customer service! Highly recommended.

6 years ago

check_circle

Verified Customer

star star star star star

Sedrick

Awesome services awesome security must have

6 years ago

check_circle

Verified Customer

star star star star star

Best

Great product excellent customer service

6 years ago

check_circle

Verified Customer

star star star star star

Dcmath16

User friendly, great price, excellent coverage

6 years ago

check_circle

Verified Customer

star star star star star

paulk

very effecient , reliable and affordable.

6 years ago

check_circle

Verified Customer

star star star star star

Top easy install

Easy to set up, easy to arm, great customer service

6 years ago

check_circle

Verified Customer

star star star star star_border

Reed

Works great other then it always says that we have phone line failure

6 years ago

check_circle

Verified Customer

star star star star star

Piatt'''s

Fast response and excellent customer service!

6 years ago

check_circle

Verified Customer

star star star star star

Brian C

Easy to set up, easy to use. Great customer service.

6 years ago

check_circle

Verified Customer

star star star star star

Andy R

Customer service is great, easy to get in touch with.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

K.G. Toledo, OH

I went with them because of the price. The system is good, we don't even notice that it's there.

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Alee Ontario, OR

Poor customer service. Faulty sensor two weeks passed by still haven't received the replacement. It's a matter of security

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. At your earliest convenience, could you please private message us with the name and address associated with your account? We would like the opportunity to make this situation right for you. Thanks again and we hope to hear from you soon!

Apr. 24th, 2018

check_circle

Verified Customer

star star star star star

Jim and Linda Godfrey Feasterville, PA

Good customer service. System is easy to install.

6 years ago

check_circle

Verified Customer

star star star star star

Mark Commack, NY

Quality product with exceptional service

6 years ago

check_circle

Verified Customer

star star star star star_border

Vivian Lanham, MD

The service is great, just wished it was not so costly each month.

6 years ago

Frontpoint Reviews