Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Edna Jackson-Jones

My experience has been terrible. The service is below average. My windows and doors are constantly offline.

5 years ago

Reply from Frontpoint

Edna, we apologize for any inconveniences you have experienced . Rest assured, one of our Support Supervisors will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. Thanks for your feedback and we look forward to speaking with you soon.

May. 7th, 2019

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Verified Customer

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Sylvain

The equipment is easy to use and it was the best value.

5 years ago

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Michael Aiken, SC

The customer service is very professional.

5 years ago

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3 Superior, MT

I have had problems with the bill, but the device itself is good quality.

5 years ago

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Zahid

Set up is not complete; calls made to set up hardware but still not working; need additional hands on customer support

5 years ago

Reply from Frontpoint

Zahid, we would like the opportunity to work with you and get your system up and running exactly how you need it to. At your earliest convenience, could you please private message us with the full name on your account? Thanks for sharing your feedback with us and we hope to hear from you soon!

Mar. 14th, 2019

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Verified Customer

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Teresa bauer

didn't suit our needs at all sold us a product we can't use when the power is off for extended periods of time

5 years ago

Reply from Frontpoint

Teresa, thank you for taking the time to share your feedback with us. It is important to us that all of your concerns are addressed so we are going to have one of our Support Supervisors reach out to assist you. Thank you again and we look forward to speaking with you soon.

Mar. 7th, 2019

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Verified Customer

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Latashia Franklin-Williams

The system works fine and has been worth the cost.

5 years ago

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Bret

Horrible experience. Lied to multiple times. Was told I was going to be contacted back and never was.

5 years ago

Reply from Frontpoint

Bret, we are surprised to read the details of your review as they are far from the quality of service we aim to provide our customers. At your earliest convenience, could you please private message us with the name on your account? We would like the opportunity to look into your interactions and make this situation right.

Feb. 21st, 2019

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Verified Customer

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Espinoza

I love their customer service, but hate their app

5 years ago

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Verified Customer

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amber Klispie

Easy to install, great customer service, very user friendly

5 years ago

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Verified Customer

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Kanika Gera

Prompt in response. I am disappointed in the way I was misguided when ordering a package.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are glad to see that you are in contact with one of our Support Supervisors and that they are addressing your concerns. Please let us know if there is anything else we can ever do to assist you moving forward.

Feb. 27th, 2019

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Verified Customer

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Travis Indianapolis, IN

I went here for the price, but I didn't get the equipment I asked for.

5 years ago

Reply from Frontpoint

Travis, we would be happy to work with you and make sure you receive exactly what you need to feel fully protected. At your earliest convenience, could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon.

Feb. 18th, 2019

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Verified Customer

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Dana

It is a little expensive even though they don't pay for installation

5 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us and ask that you please let us know if you ever need anything in the future.

Feb. 4th, 2019

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Verified Customer

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Eric

Very easy to install and great support when you need it.

5 years ago

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Verified Customer

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LOU

They should put the BREAK GLASS sensor and CAMERA in their package.

5 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us!

Jan. 22nd, 2019

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Verified Customer

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G. Ronay

NeedBetter written instructions for equipment set-up.

5 years ago

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Verified Customer

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M.DeJesus

Customer service is good.Video clips should be unlimited.

5 years ago

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Verified Customer

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George

Overall i like the system, the alarm could be louder

5 years ago

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Verified Customer

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Alisha

It's been useful and billing has been easy.

5 years ago

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Verified Customer

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Michael Tucson, AZ

The equipment given by Frontpoint is just standard equipment.

5 years ago

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Verified Customer

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Christopher Renteria

the system works for us and is chipper than the others

5 years ago

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Verified Customer

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Lorenzo Favela Jr.

I've like the customer service and support.

5 years ago

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Verified Customer

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Kashif chaudhry

They force you to stay with them . They need to allow people to cancel as needed as peoples circumstances change.

5 years ago

Reply from Frontpoint

Kashif, it is never our intention to make you feel "forced" to stay with us. We truly appreciate your feedback, as it will help us to grow as we move forward.

Jan. 7th, 2019

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Verified Customer

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Michael Ciraco

Sensors keep malfunctioning. Phone app not as useful as web app

5 years ago

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Verified Customer

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Paul Albuquerque, NM

Customer service could be improved, and the system still has some glitches.

5 years ago

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Verified Customer

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Bruce Gambrills, MD

As advertised, it is easy to install and performs well.

5 years ago

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Verified Customer

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Liberty Baltimore, MD

The original sale conversation was extremely misleading. Your sales people should be truthful from step 1.

5 years ago

Reply from Frontpoint

Thank you for bringing your experience to our attention! We are surprised to read the details of your review as they are far from the quality of service we aim to provide our customers. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are fully taken care of moving forward.

Nov. 30th, 2018

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Verified Customer

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Mike Los Angeles, CA

After hours, late night, they don't work in case there's an emergency.

5 years ago

Reply from Frontpoint

Mike, thank you for this feedback. We want you to know that our monitoring station is monitoring your home 24/7. If for any reason you do have a concern and our Support Team is closed, we do have an after hours program so you can reach a Support Specialist at any time. Please feel free to give us a call at your earliest convenience to learn more!

Nov. 26th, 2018

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Verified Customer

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Brenda S. Kodak, TN

It was easy to install and is working as it should.

6 years ago

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Verified Customer

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Peggy Robinson - Twin City Cartage, LLC Gering, NE

range of the sensors to the panel needs to increase

6 years ago

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Verified Customer

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Kimberlee Tomball, TX

It's easy to use and it was easy to install.

6 years ago

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Verified Customer

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Eric Endicott, NY

Someone broke into my house and the alarm didn't even go off. Frontpoint let me down.

6 years ago

Reply from Frontpoint

Thank you for bringing this experience to our attention! Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Oct. 23rd, 2018

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Verified Customer

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Eduardo San Antonio, TX

The system is simple and easy. Customer service is quick and to the point.

6 years ago

Reply from Frontpoint

Thank you for taking the time to share your thoughts with us and please let us know if you ever need anything moving forward!

Oct. 18th, 2018

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Verified Customer

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Laura

Excellent customer service and security.

6 years ago

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Verified Customer

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anonymous

Easy product to use and fast response times

6 years ago

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Verified Customer

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Paul newman

The ease of installation and Customer support

6 years ago

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Verified Customer

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Fairly satisfied customer

There should be a friendly user's manual for the system

6 years ago

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Verified Customer

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Anonymous Turlock, CA

Several pieces of equipment they sent me have already failed.

6 years ago

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Verified Customer

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Joe

Easy installation and good customer service.

6 years ago

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Verified Customer

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Philip Snellville, GA

Responsive, friendly, and knowledgeable customer service.

6 years ago

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Verified Customer

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Secured Home is Peace of Mind Whittier, CA

The quality of service that they provide is second to none

6 years ago

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Verified Customer

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Konstantinos Siozios

Easy to install; reasonably priced; great customer service

6 years ago

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Verified Customer

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Howard Ludwig

They no longer sell video doorbells and there website is out of date

6 years ago

Reply from Frontpoint

While our Doorbell Cameras are out of stock right now, we are working hard to have them back shortly! Thanks for your feedback and we will let you, and all of our customers, know as soon as we have the Doorbell Cameras back in stock.

May. 21st, 2018

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Verified Customer

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Patty

It's ok I see other products like yours that do more for less of a monthly fee!

6 years ago

Reply from Frontpoint

Thanks for your feedback. Please let us know if you ever need anything in the future.

May. 21st, 2018

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Verified Customer

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suman

very high price for the service provided

6 years ago

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Verified Customer

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Steven H

Pretty good company, decent monthly price.

6 years ago

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Verified Customer

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Anonymous

Simple, reliable, consistently effective

6 years ago

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Verified Customer

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Stan

Have had numerous trouble with one door sensor.

7 years ago

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Verified Customer

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Marie Ruiz

Upfront cost is high and the equipment is not the best quality

7 years ago

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Verified Customer

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Finnie Costa Mesa, CA

Expensive for what they offer. Other companies off the same for a lower monthly fee

7 years ago

Reply from Frontpoint

Thanks for your feedback!

Oct. 22nd, 2019

Frontpoint Reviews