Frontpoint Logo

Frontpoint Reviews

star star star star star_border

8.1

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Duffy Austin, TX

Quick responses and always follow through.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Katie Phoenix, AZ

Frontpoint is reliable - we've never had a false alarm.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Emmanuel Maldonado Rosario San Antonio, TX

Great experience! The customer service is outstanding!

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Chelsie Castro

everything has been great, extra devices seem to have a high cost

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jim

Everything performs as advertised and our monthly cost is low.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

David

Horrible! I get a false alarm every single day 7 days a week! It's a nightmare! I've had 50 false alarms now since I've had this.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 2nd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ragheb Abu Rmaileh

Quality of their systems - there were multiple example of slow sensors and false alarms

5 years ago

Frontpoint Logo

Reply from Frontpoint

We apologize for any inconveniences you have experienced regarding your equipment's functionality. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to address your concerns in detail. Thanks for sharing your feedback and we look forward to speaking with you soon!

Aug. 2nd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Tammy

It has been a pain. Always going off line. Notifications only work sometimes. No one knows what's going on.

5 years ago

Frontpoint Logo

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Randy

Frontpoint has excellent customer service

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Declan

Everything is simple and straightforward

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

4 Bristol, IN

One of my motion detective cameras doesn't activate on motion detection.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

2 Seattle, WA

The customer service has been very difficult to work with. Some of the equipment didn't work when I recieved it.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Robert

Customer service answers any problem quickly and accurately.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clarease

I depend on the customer service and the equipment works.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John

The security system is the best and I liked that I could install it myself.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Sherry

Frontpoint is convenient because I could do my own installation and the price was reasonable.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Thank you for sharing your feedback. Please let us know if you ever need anything in the future.

Jul. 22nd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

I picked Frontpoint for its great price.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

James

Prompt with all their responses.The equipment seems good and is easy.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Judy

Best thing about Frontpoint is that it's easy to use.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Adam Glendora, CA

Chose Frontpoint because of the reviews online. Customer service is good.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Andy Patel

The outdoor camera is giving a lot of problems with the connection.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Larisa The Bronx, NY

So far, my experience has been disappointing. I liked the idea of diy camera placement. Yet the app can be slow and delayed a lot.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Larisa, it's important to us that your system is always working the way that you need it to, and we'd like to touch base to make sure we can do that for you. When you get a moment, can you please private message us with the name and address on your account? Thank you, and we hope to speak with you soon!

Jul. 8th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jamie Lopez

customer service is great. I wish someone would come outb& set everything up for us.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Thank you so much for sharing your thoughts with us. Please let us know if you ever have any questions or ever need anything in the future, as we are always here and happy to help you!

Jul. 3rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Joshua

Customer service is good. The service equipment isn''t great and a little expensive. Need high definition.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Joshua, we appreciate you taking the time to share this feedback with us as it truly is the best way for us to grow as a company!

Jul. 3rd, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ramiro Reynoso

Excellent customer service I feel very save with FrontPoint

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tony G

Great customer service and great products

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John gabri

No improvement needed. Very easy to buy and install

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mark Stokes

Great customer service and knowledgeable.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mark

Very straight forward and helpful from first question to final install

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tom

The sensors that are used to detect whether or not the door is open doesn''t work that well! I''m very unhappy with the security system.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

C. Underhill

Excellent customer service for all issues

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jirimy

I like it that its easy to install. You can do it yourself

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rebecca Montgomery

It has been very easy and customer focused.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Chris Grovetown, GA

They're pretty expedient. The sensors don't actually stick very well.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Danielle Maynardville, TN

The security system is easy to use and easy to install.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Yuniesky Infante

I loved frontpoint I feel secure with the alarm sistem

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brendan Charlotte, NC

Frontpoint is always very helpful and easy to reach.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Christopher

The best part of Frontpoint is being able to manage it from a cell phone.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lisa Parkville, MD

The equipment hasn't worked since we've had it installed. Every time I us the app it fails so nothing on the system has worked for us.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tyler Atlanta, GA

It's convenient because you set it up yourself.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Donna Springboro, OH

We have had a lot of problems with false alarms. The equipment is very inferior. The doorbell doesn't work right and nothing else has worked right.

5 years ago

Frontpoint Logo

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you and your family as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Sergey

Got bad experience. When I got intruder on my property, nobody came from police.''so I got contact for year and pay money for nothing!!!

5 years ago

Frontpoint Logo

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 30th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Peter

Customer service was very helpful in the installation process of the device.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Marthe

Customer service is responsive and helpful with their instructions.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Andrew Clarksville, TN

Customer service and the devices are both very responsive.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Fan

They always call to check up on you as a customer.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

The company in general has been very helpful.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous

The devices were simple to set up, but the service is a little expensive.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Eduardo Grantville, PA

Using the app with the service is very convenient. The equipment keeps disconnecting though.

5 years ago

Frontpoint Logo

Reply from Frontpoint

Eduardo, thank you for this feedback. We would like the opportunity to speak with you further about your equipment concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to speak with you soon!

May. 24th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Cj Brown

Great product, easy to install, easy to operate, great customer service

5 years ago