Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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James Norton Myrtle Beach, SC

Extremely responsive. Helpful, real people giving real help.

5 years ago

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5

They were the most easy to work with and that's why we chose FrontPoint.

5 years ago

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5 Avon, CO

The customer service was very helpful and knew what I was trying to do.

5 years ago

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Joseph Fountain, CO

When my alarm goes off, the customer support is always there right away.

5 years ago

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5

When I call they answer the phone right away or they call me back right away.

5 years ago

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Ramesh

It was economical and I got everything that I wanted from a security standpoint.

5 years ago

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Brett Killgore

We love the easy going experience! It works well while we're gone!

5 years ago

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Ada

Customer service is great; I liked that I could set up the system at my leisure

5 years ago

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Robert Henricks

Affordable but more difficult to install than suggested. Friendly and through staff.

5 years ago

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Cynthia Hodges

They are prompt and follow through on the Alarm when alarms .

5 years ago

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Nick Haines City, FL

They are always prompt and efficient and the system works well.

5 years ago

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J. Coppell, TX

They have good equipment and their customer service is very professional.

5 years ago

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Brittany Colon

At first it was great but as time has gone on I have not been that happy with the service or customer service

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Jan. 22nd, 2019

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Verified Customer

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Theresa

Outstanding Customer Service. Easy to use products. Cellular construct is key.

5 years ago

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Misael Garzon

Very easy to install and manage. No issues with software or hardware

5 years ago

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Gregg OBrien

Service is ok, keypad equipment is not very good - cheap and clunky, not what they advertise on the website with

5 years ago

Reply from Frontpoint

Thank you for your feedback. It is important to us that your system always works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns. Thanks again and we look forward to speaking with you soon.

Jan. 22nd, 2019

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Mp

System was easy to install and use. Tech support is excellent.

5 years ago

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Rob Gifford

It's been fantastic everyone is nice and responsive. I thing bad to say.

5 years ago

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Dylan

Simple to use! Easy to set up. Great customer service. Would recommend.

5 years ago

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Aarika Lutherville, MD

Customer service answers right away. Everyone has been so helpful.

5 years ago

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Michael Greenville, MO

The equipment that I received doesn't always fit on my windows and doors.

5 years ago

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Jesse

Installation is very easy, and it does exactly what I need. The price is right.

5 years ago

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James

Set up was very easy thanks to customer service. The price offered is well worth the service.

5 years ago

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Chris

Frontpoint has good communication. The products were very easy to install.

5 years ago

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Anonymous

The service is pretty easy to use. We chose it specifically or the eas of setting it up.

5 years ago

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Andrew

The customer service is very accessible and very helpful. The equipment is easy to use.

5 years ago

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Jude

The installation process of the equipment was difficult. The equipment seems to work very well.

5 years ago

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Ashley

Great customer service. Responded quickly to an issue I had.

5 years ago

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Dennis Warner Robins, GA

The technology confused me at first, but I am used to it now. The initial cost isn't cheap.

5 years ago

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Dave Wautoma, WI

I chose Frontpoint because they have a good service and a good price.

5 years ago

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Alejandro Tampa, FL

Customer service is on point and they always answer questions.

5 years ago

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Deborah Austin, TX

When I called, they couldn't help me in a timely manner and when they came over to my house anyway and I got charged for it.

5 years ago

Reply from Frontpoint

Deborah, thank you for sharing this feedback. We are alarmed to read some of the details of your review as we do not send individuals out to your home as we are a do-it-yourself system. At your earliest convenience, could you please private message us with more details and the name on your account? Thanks and we hope to hear from you soon.

Jan. 7th, 2019

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Verified Customer

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Vincent pacheco

Very good. No problems. Great customer service. Great product

5 years ago

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D.D. Jordan

Not impressed with the home monitoring aspect as issue that have happened saw no call in or follow up tonsss if we are safe.

5 years ago

Reply from Frontpoint

Thank you for bringing this experience to our attention! We would like the opportunity to look into your account to figure out what happened during those alarm events. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jan. 7th, 2019

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Verified Customer

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David Burchfield

Excellent customer service. FrontPoint has walked me through anything I've needed

5 years ago

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Joseph Yuhas

Cameras are awful and barely work, $50 a month is highway robbery, and they tried to get me in a three year contract with pushy uninformed sales people.

5 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. It is important to us that we get those cameras working exactly how you need them to so we are going to have one of our Escalation Specialists reach out to address your concerns in detail and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon!

Jan. 7th, 2019

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Verified Customer

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Jesica Wright

Very knowledgeable, friendly and helpful. Always get the answers I need.

5 years ago

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Tess bagley

They are amazing. Never have had a issue. Very friendly .very patient .

5 years ago

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Robin

They have been okay, I do not have any serious issues or problems with the system.

5 years ago

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Nevada Mckoy

Have had sensors not go off and have had the house set to away and yet opened the door and the alarm did not go off.

5 years ago

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Verified Customer

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Yong Liu

Great experience. Easy to work with. Responsive customer service.

5 years ago

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Mr. Martin Telfer Chicago, IL

Easy to select; quick delivery; easy to set up; great service and support.

5 years ago

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Rebecca Hall Orange, CA

Very responsive and customer service is wonderful. Very easy to get a hold of.

5 years ago

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Patricia Santiago Hazelwood, MO

good alarm system and is trustworthy but it is a little more expensive monthly than other systems

5 years ago

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Prashanth Amarillo, TX

App enabling the system arm/ dis-arm should be free [Use Kano-model to be the market leader and drive innovation]

5 years ago

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Verified Customer

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Lois Cedar Bluff, AL

2 times I opened the door and forgot to put the code in and they called in less than a minute.

5 years ago

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Matthew Raleigh, NC

They are reliable, friendly, and extremely clear and easy to understand.

5 years ago

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Natalie Towanda, IL

It all works fine, it does what it's supposed to and it's great.

5 years ago

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Brandi Joppa, MD

Whenever I call, I get a real person. But, a lot of our systems go offline frequently.

5 years ago

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Anonymous Mount Juliet, TN

Any time I have called, they answered promptly and gave me feedback.

5 years ago

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