Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Anonymous happy customer from Boston

Professional and they answer the phone. Monitoring service is always on point.

4 years ago

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Jeremy

Frontpoint's customer support is eager to help and very responsive. Their system is easy to use.

4 years ago

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Terry

Good functioning system. My only wish would be sower price for the service price

5 years ago

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Karen

I like that they respond quickly and that they dispatch the police quickly to

5 years ago

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Neil Nelson

When an alarm gos off they are very professional nd friendly

5 years ago

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Adam

The thing I like about FrontPoint is that you don’t have to have a phone line or internet.

5 years ago

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Victor

Customer service is always pretty responsive. I like that is was do it yourself doe installation.

5 years ago

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Little

Satisfies my insurance requirements. It seems to work and I like the price.

5 years ago

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Amandeep

Service is always very responsive and nice. They try to answer all the questions.

5 years ago

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MikeDunnam Sunnyvale, CA

Always helpful, fairly responsive; skybell doorbell pretty much sucks

5 years ago

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Anonymous Indianapolis, IN

Convenient and it works. It is easy to install and customer support always helps me right away.

5 years ago

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Hampton Philadelphia, PA

They resolve any issues that you had. It's a nice quality system.

5 years ago

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Diane Scottsdale, AZ

Your security equipment does not work at this point and there's no customer service. I do like that you can install it yourself.

5 years ago

Reply from Frontpoint

Hey Diane, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Best,

Frontpoint.

Aug. 13th, 2020

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Verified Customer

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Kristina Schnecksville, PA

System has had terrible issues. replaced keypad 2-3 times. replaced hub. replaced sensor. Good Customer Service when you can get someone on the phone.

5 years ago

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Kasturi Basu

Had a great experience. Very customer friendly. A more developed keypad!

5 years ago

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Sean

Customer service is good. The system itself is frustrating at times because the sensors consistently give me errors.

5 years ago

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Alice sawicki

Hate the high price and the bright blue lite at night.Do like treatment employees treatment when I call.

5 years ago

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4 Crawfordsville, IN

I think it is way over priced but I've had no problems with the equipment, it is reliable.

5 years ago

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4 Greenbrier, TN

I like being able to access the features from my phone. It's easy to use. They are professional.

5 years ago

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Susan

They were always understanding and kind and helped meet my needs.

5 years ago

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Tammy Lakeville, MN

Excellent customer service and products - I haven't had any issues.

5 years ago

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Terri

Excellent phone customer service for install, troubleshooting etc.

6 years ago

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Lloyd

Whatever issues that you are having they take care of it fast

6 years ago

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Jim

Always answer right away and walk you through any issue. Door sensors are not always reliable

6 years ago

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Kelvin Johnson

love the system, works outstanding ,a feel of security when im home or away

6 years ago

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Steve Smith

Feel very good about the service - struggle with the long term commitment.

6 years ago

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April Gilliam

Price and ease of system. Easy to set up and great customer service

6 years ago

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HOME OWNER

great service...THEY EVEN LET ME KNOW WHEN MY POWER IS OUT AND RETURNS.

6 years ago

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Audra Hedden

Easy to deal with, easy install instructions, quick response with issues

6 years ago

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Ken Thigpen

Great custom service. Don't need to improve except to provide to deaf

6 years ago

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Gary Kimber

Helped us switch from ADT in a timely manner. Better prices and services

6 years ago

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Charles

Setup is easy. The system is unobtrusive and seems to work very well.

6 years ago

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Michael Neumann

Equipment seems to work only 70% of the time. I get communication failure and offline notifcations daily. Ican't trust the system.

6 years ago

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Donald Whritenour

Slow Answer times on calls. Mediocre Customer Service. When they mess up they have no interest in providing compensation of any kind.

6 years ago

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John

Ordered and installed system. Frontpoint is quick to problems by telephone.

6 years ago

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Eric LaBelle

It was easy setting up the system which was nice. However, every item in the system randomly stops communicating with the hub. Not very secure.

6 years ago

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Ivorie Ellington Lawson

My stream sucks it's not recording I want to rewind and fast forward but it does not work !! It would be a nice product I'd it was s continues feed

6 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Oct. 3rd, 2019

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Kirsten

The system works and is easy to use. They answered all my questions.

6 years ago

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Gloria

It seemed like a good company, customer support is pretty good.

6 years ago

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Jerry Winona, MS

Every time, somebody answers and solves the problem for you.

6 years ago

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Anonymous Marlton, NJ

Frontpoint is easy to install. I found them when I was searching for a qualty system.

6 years ago

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Lynn Fort Edward, NY

They are always there when I need them. It's as good as any others I've seen.

6 years ago

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Richard Greenville, NC

They're just a little slow on the response time. The equipment is easy to install and works good.

6 years ago

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Andrew Excelsior, MN

Frontpoint was recommended to me and they are attentive and easy to use.

6 years ago

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Megan Portland, OR

It's good. Seems up to date and easy to use. I would recommend.

6 years ago

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Laura Omaha, NE

They've been very helpful and nice and it is easy to set up and use.

6 years ago

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John Kliem

They monitor our system very well and I am happy with your service.

6 years ago

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Joe

The best value compared to other companies. The App is very useful and nice.

6 years ago

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Mary Thomas-Osoba

I am So Satisfied with the Promptness and Professional Courtesy.

6 years ago

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Tim

Outstanding Customer service. Control panel antiquated - push button not touch screen

6 years ago

Frontpoint Reviews