Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

Mostly oleasqnt but I had a faulty modem, which I returned and followed specific mailing instructions. I was told if I did that I would get a new modem plus a refund. I got billed and never got the refund. Not happy.

6 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 5th, 2019

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Verified Customer

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Marcia Griffiths Farquhar

When I say that an alarm is all set, no need to send police, and they promise to call....frontpoint on two occasions has sent the police and now I am going to get charged, and wish this could be reversed, and I asked for the police not to come.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Verified Customer

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Kathleen Thomas

I'm not sure this is the best system for a rural area. I have had a few false alarms and several of the rooms go off line for a period of time. Also, one of the motion sensors recently fell to the ground.

6 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so one of our Support Supervisors will be reaching out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Sep. 5th, 2019

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Verified Customer

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Brian

Frontpoint is pretty easy to install by yourself. If you're renting, you can being it to a different house if you need to, which is the best.

6 years ago

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Verified Customer

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Carissa

Customer support is very friendly with you call them but they don't have any follow up. I don't like the long service contracts, it isn't any thing you can't purchase in a big bow store.

6 years ago

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Verified Customer

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Mike

I think it is a very good company. They're very responsive when we've had a problem. They've been very good at correcting it for us.

6 years ago

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Verified Customer

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Todd

The equipment is very good and I like being able to see it on my phone. Anytime we've called with an issues, it was taken care of.

6 years ago

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Verified Customer

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Peter Delmar, DE

Easy installation and can't say enough about their customer care. Courtous, knowledgeable, understanding and quick to react.

6 years ago

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Verified Customer

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Dale Decatur, TX

Once it's set up its a no brainer. I'm happy with the service. I've called and they've given me solutions and helped me understand the system better.

6 years ago

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Verified Customer

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Randy St Louis, MO

The equipment after a while stops reading, the sensors don't go off, the app tells you the doors are open when they're closed. They also let people that know my pass code from my alarm order things without my knowledge and then held me responsible without even telling me that they were ordered.

6 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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William Godwin

Very good company, always helped out with my problems, billing problem was solved credit card was hacked, new card fixed the problem

6 years ago

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Verified Customer

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Catherine Posthauer

Quick response and easy to use tools. Able to make necessary changes through the app or otherwise through customer service.

6 years ago

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Verified Customer

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Ivan

Technical assistance was very basic and didn't resolve the issue. I have two sensors that routinely act up and their advice was "move them, see if that works" and then emailing me a 20% coupon to buy new sensors. I'll fulfill my obligation but will likely look elsewhere when that's up.

6 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Verified Customer

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David Kiel

They need to have the alarm start off with a lower sound and then build up to a higher sound. We forget to turn off alarm and it kills our ears when it goes off

6 years ago

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Verified Customer

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5 Anchorage, AK

They always take the time to answer questions. It's always help up really well. We have had a problem with one of our door sensors.

6 years ago

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Verified Customer

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Loralei

Very easy to use and there are very quick response times. It is easy to install and good customer service with thorough explanation of answers.

6 years ago

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Verified Customer

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Frank

The best thing about using Frontpoint security is the peace of mind, it works. Their customer support is very persuadable and responsive.

6 years ago

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Verified Customer

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Athalia

The feeling of security and knowing if your not there if somebody is trying to get in is the best thing about having Frontpoint for home security.

6 years ago

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Verified Customer

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Marla

Anything you want to know, customer support takes care of it. Everything seems to be good, it's easy to set up and the price is right.

6 years ago

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Verified Customer

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Anonymous

The best thing is that you are secure when you're done and when you're away. Their customer support is responsive to questions.

6 years ago

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Verified Customer

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Maria

They are very responsive. I've had to call them several time because the sensors are offline or something is wrong. It is easy to install and to use. It works.

6 years ago

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Verified Customer

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Anonymous

So far the service has been really good, I don't have any issues at all. It is very easy to correct the application, you can use your phone.

6 years ago

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Verified Customer

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Beth

Customer service is good, they take care of business when you call them. It is easy but they need to get some sticky things that really stick to the walls, it causes false alarms when they fall.

6 years ago

Reply from Frontpoint

Beth, we really appreciate you taking the time to share your feedback with us!

Jul. 22nd, 2019

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Verified Customer

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Anonymous

It is really good customer service, they are very responsive. It was easy to set up and it is nice managing it on your own without assistance.

6 years ago

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Verified Customer

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John Culver, IN

They are easy to deal with and they have fast customer service. Everything seems to be well built and is easy to install and move.

6 years ago

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Verified Customer

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Jeral San Bernardino, CA

I really like the video camera and the sensors that I have set up in my apartment. It's very affordable and I'm very satisfied.

6 years ago

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Verified Customer

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Nick

It''s been really good so far. I wish there was an easy way to silence the voice that says when doors and windows open and close.

6 years ago

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Verified Customer

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Peggy

GREAT company. Always willing to help No matter the reason I am calling I am always treated with a pleasant person With the willingness to help.

6 years ago

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Verified Customer

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Sheryl Fisher

It was pretty easy to install for the most part. Had to call customers service for the cameras but they were very helpful

6 years ago

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Verified Customer

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Tom Holt

The experience has been good, unit works well,second mobile app has been troublesome, should have bought cameras on the deal.

6 years ago

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Verified Customer

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Steve Shelt

Installation and setup was easy, adding automation for lighting was simple with support over the phone only required to synch the devices.

6 years ago

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Verified Customer

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Thomas Bonney Lake, WA

It never takes more than twenty to thirty minutes to get my issue resolved. I would rather the system have better batteries on the sensors.

6 years ago

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Verified Customer

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Kim Hiner

The system has issues communicating with several of the door sensors. The options displayed in the app for the hub (i.e. volume, light level, etc) are not available which is disappointing.

6 years ago

Reply from Frontpoint

Kim, it is important to us that your system always works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks for your feedback and we look forward to speaking with you soon.

Jun. 17th, 2019

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Verified Customer

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Dacia Henderson

It was a very simple process to obtain the system. I love the mobile app for controlling the alarm. I have a small baby so it makes it very convenient for me.

6 years ago

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Verified Customer

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Cynthia Crossett, AR

Frontpoint rates are reasonable and they gave me a good deal on the equipment, and they continue to give me deals on Christmas.

6 years ago

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Verified Customer

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Lamarr Anna, TX

There's been some glitches in my system I like the technology of it but there are some glitches. I like the the wireless technology and the mobile app.

6 years ago

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Verified Customer

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Samuel Wilmington, DE

The equipment malfunction sometimes but it works pretty well most the time. It's easy to get a hold of someone and they're pretty responsive.

6 years ago

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Verified Customer

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Matthew Finleyville, PA

Pleasant to talk to and always helpful. Having Frontpoint brings peace of mind knowing that your house is protected when you're not there

6 years ago

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Verified Customer

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Anonymous

Every time I have called customer support, they have been very helpful. The devices are of good quality, and very affordable.

6 years ago

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Verified Customer

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Anonymous

The sensors that you put up on the door do not stick well in the winter, and so they fall off. I do like how you are able to log onto the security system on your phone.

6 years ago

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Verified Customer

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Edward

The devices are very easy to install. The support for their products are excellent. It is easy to understand, and customer service is top notch.

6 years ago

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Verified Customer

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Richard

I enjoy how easy it is to use the device through my smartphone. Customer service was able to understand my concern and resolve it.

6 years ago

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Verified Customer

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Harry

I like the responsiveness and turn around time for the service. The devices are user friendly. I wish the prices for the devices were a little bit cheaper.

6 years ago

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Verified Customer

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Anonymous

Customer service is very responsive. The price for the service is a little on the higher side, but the customer service and tech support worth it.

6 years ago

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Verified Customer

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Kenneth

The alarm works great, and is easy to install. Customer service is very helpful and the price that it is offered at has been very competitive.

6 years ago

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Verified Customer

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Lorena

It is very difficult to relocate the sensors after you have stuck them onto the windows. Customer service has been very helpful.

6 years ago

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Verified Customer

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Gail Fidance

Best customer service EVER. They stay on the phone with you, how ever long it takes, until you all of your questions are answered and fixed.

6 years ago

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Verified Customer

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Gwendolyn Washington, DC

They are always very prompt in responding to and answering my questions. It works perfectly and is very easy to install.

6 years ago

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Verified Customer

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Franklin Jackson, MS

I have had some problems and had to make some returns, but their customer service is very good and always responds in a timely fashion. The alarm could be a little louder.

6 years ago

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Verified Customer

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Robert Colorado Springs, CO

Easy to set up and everything is always working. They always answer anytime I call. I like that I can control the system on my phone.

6 years ago

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