Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Andrew Kim

The main reasons I got it were the ease of use of the equipment and the cellphone app that they had. The equipment is good but it looks older. Customer Service is extremely courteous and helpful.

6 years ago

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Verified Customer

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Anonymous Port Washington, NY

I went with them because they had good pricing and good customer service. They have been very efficient and helped design and set up the system so that it would fit our home. The equipment is nice.

6 years ago

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Verified Customer

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Maurice Hill Wichita Falls, TX

I got my service in January and I've had numerous issues with this service. To start, their staff from salesmen to supervisors don't seem to be on the same page. The salesman that I talked to even gave me their number but they never picked up when I called back to tell them I was having issues. Set up was easy, but I've had a lot of other issues after that. Right out the box I had bad products. I'm on my third control panel because I had issues with the first two. The third one seems to be working well so far. I was advised to buy a garage door opener, which I bought, but it hasn't been able to get connected to the whole system. They also sent me a door lock that I had to set up and then take back down because the code that came up with the manual was the wrong one. I'm even missing a few parts still. Now I'm just paying for the service while I wait to get equipment that actually works. In the meantime, my house is not secure at all. I think I'd be better off if I had paid a middleman to come and install the equipment so that at least they can make sure everything is working properly from day one. I regret calling them, it has been more of a headache than anything since I got it.

6 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us! Rest assured, one of our Support Supervisors will be reaching out to you shortly to address your concerns and make sure you are entirely taken care of. Thanks again and we look forward to speaking with you soon!

Apr. 24th, 2018

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Verified Customer

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Louis Primozic Broadview Heights, OH

In comparison to other services, they have a better price and an easier to use system. The equipment is great, but the sticky part that you use to put it up on walls doesn't exactly work on all doors and windows. That might require some extra work. On the sales side of things, they are very responsive, they did an excellent job on that part. It was pretty aggressive and I hoped that would carry over into customer support, but it did not. Customer support kind of falters after the initial sale, they're not very responsive via phone or email.

6 years ago

Reply from Frontpoint

It is important to us that you always receive all the help you need so we are going to have one of our Support Supervisors reach out to you shortly to answer any questions or address any concerns and make sure you are fully taken care of. Thanks for sharing your experience and we look forward to speaking with you soon!

Apr. 24th, 2018

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Verified Customer

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Scott Marten Pueblo, CO

The system seems to work very well and it was all easy to put up. They have been very helpful. They always answered my questions on the first call and very quickly.

6 years ago

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Verified Customer

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Steven Walton Keller, TX

They have always answered promptly and in a very professional and courteous way. The security system itself is easy to use and seems to work just fine.

6 years ago

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Verified Customer

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Tamra Mckittrick McFarland, WI

I've just been really happy with them. Everything is super easy to install and use. Every time I've called with an issue or a question they've been super helpful.

6 years ago

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Verified Customer

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Cuong Vo Rutherfordton, NC

They are one of the better priced security systems. Setting it up was easy for the most part. The instructions were all perfectly clear. If I ever have a question or issue, customer service will resolve it quickly.

6 years ago

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Verified Customer

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Jake Norton Oakland, CA

I enjoy the service, everything is very easy to use. Signing up and set up were very easy too. Their customer service people are very responsive and helpful.

6 years ago

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Verified Customer

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M.S.

They had a good price for their service, so I signed up. Every time the alarm goes off, they call me immediately but sometimes it will go off when there's no real issue...

6 years ago

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Verified Customer

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Jason Callaway

I picked it because it was all very flexible and the price looked good. They were really helpful during the set up process. Everything is good and very easy to use.

6 years ago

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Verified Customer

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Trang Nguyen

Whenever I need someone and call, there's someone there to answer. The system is a bit confusing to use, but overall it's good. I'm satisfied with the service.

6 years ago

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Verified Customer

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Abby Wilson

The system is easy to install, very good. Their customer service is great and the respond very fast. It's all just a very convenient system for a very good price.

6 years ago

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Verified Customer

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Stephanie Schreckengost

The system is all very durable and easy to install. No matter what time of the day or night I call, they have been willing to take the time to answer my questions.

6 years ago

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Verified Customer

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Raul Curiel

Their communication service is great. The equipment is very professional looking and its a good color. It was easy to install it and I'm really happy with it.

6 years ago

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Verified Customer

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J.S.

I picked them just because I thought that their technology looked better. It was all based on cell service instead of being hardwired. They have been very helpful when we call them.

6 years ago

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Verified Customer

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Felix Rivera

The equipment was pretty easy to set up and use. They are on point with their customer service. They are always respond in the blink of an eye to any alarms.

6 years ago

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Verified Customer

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Adunola Locke

I picked it because of the cost. Installing it was a bit tricky because of some of the sensors, but otherwise it's good. They are very responsive and easy to get a hold of.

6 years ago

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Verified Customer

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Anonymous

My fianc' is the one that handled everything with customer support. So far though the machine seems to be pretty good, very user friendly. So far we're pleased with it, though it is an expensive service.

6 years ago

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Verified Customer

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Patrick Valenta

Everything was easy to set up and that was really nice since I live by myself. They have taken care of any problems that come up and the system is very accurate.

6 years ago

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Verified Customer

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Russell Hines

The system is easy to use and the people are great and very helpful. I've never had a problem getting a hold of their tech support department or the system alert department.

6 years ago

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Verified Customer

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Anonymous Maysville, KY

Frontpoint's security system is reasonably simple. However, what really made me choose their service was the agent I spoke to. The representative was very helpful and personal; it was just a positive experience.

7 years ago

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Verified Customer

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Art Brunswick, GA

It was very easy to install the system; I did it myself. Also, customer service is good! They're very well versatile on the system, and they're very helpful.

7 years ago

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Verified Customer

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Wayne Atlanta, GA

Frontpoint's customer support has been good. They helped me install the system, and they responded very quickly to the only false alarm I've had so far. The system does the job it's supposed to do.

7 years ago

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Verified Customer

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Matthew Dothan, AL

It was easy to request the service. I just went online and did it. I don't think a homeowner should have to install the system themselves, but other than that, customer support has been good.

7 years ago

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Patrick O'Connor Schenectady, NY

Monitoring: The response time when ANY alarm goes off, maybe within 5 seconds. It is to the point that the monitoring “learns” your behavior or knows when it is you as to why the alarm(s) go off. Incredibly accurate and comforting. Well worth the $50/mo. Equipment: I love the DIY setup, beyond easy. Almost flawless. Indoor equipment matches anything and any decor. However the outdoor cameras could use work - nigh vision is a little blurry beyond 10’ and a little large/bulky. I also wish there was a tightening knob of some sort so adjusting the camera to your angle liking was just as flawless as the overall manual setup. App: interface is definitely user friendly. Clearly labeled on the home page and plenty of options to navigate to or through. Links from the home page are precise and exactly what you are looking for. Pics/Video from app: Taking a picture from the app is awesome clearer than the video. The cloud storage is plenty. Like the option if you have kids to throw a Santa Claus in the pic! As for the video, setting up the motion detection is a PITA. It is to the point that I’ve had this security system for slightly over a year and I still haven’t set it up; as much I want to make it work since my girlfriend has asked me 6 times to do it! Video recording and night vision aside, overall I STILL give it a 4/5. I would absolutely recommend this system simply because the monitoring and the beyond flawless setup.

2 years ago

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THERESA MANGANELLI

We installed our first alarm system, Frontpoint, a couple of years ago. Have had no issues beyond what we cause ourselves. The customer service is excellent! Very reliable and gives me great comfort to know I am not alone walking into the house! The price is higher than the usual companies but I feel its worth it for the convenience of use and the comfort of the security system. (Love that I can check the status on my phone!)

5 years ago

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Warren Whitworth Mt. Pleasant, SC

Great company. I have two accounts in different states and can view each on my phone via the FrontPoint app. I’ve had the contracts for over 5 years without a single issue. I recommend the wireless system. FrontPoint uses your location to determine where you have the most reliable coverage, ie, Verizon vs ATT, etc. I you want a very reliable system with very fast monitoring response time, get FrontPoint. I recommend it to my friends and family.

5 years ago

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James Lengefeld Missoula, MT

Have been with Frontpoint for 5 plus years in two different homes and have never been happier. The ability to add sensors, upgrade, move the system myself and outstanding customer service make this my top choice for home security. Reps have been helpful and professional every time I have needed help, with adding equipment to sending me spare sensor batteries. Recently had the alarm go off while we were gone and they handled the event perfectly. Again, could not have been happier.

7 years ago

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Joseph Ricks Pomona, CA

Frontpoint customer service is probably the most most responsive customer service organization that I have worked with in a long time. When I first setup their home security system, there was a problem with getting some of the documentation with the city processed correctly. After I notified Frontpoint customer service of the problem, they were able to resolve the problem within in a few days of my request. They were awesome!!!

7 years ago

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Verified Customer

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Michael Chilton Freehold, NJ

Never a problem, very courteous and knowledgeable when talking with them. Also when a false alarm, I got a call very quickly.

2 years ago

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Verified Customer

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Harold Thornton Quincy, FL

2 years ago

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Verified Customer

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Victoria Taylor Sykesville, MD

I've received excellent customer care from them. They are working diligently to give me the best security system, from my experience with them.

2 years ago

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Verified Customer

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Sylvia Simpsonville, SC

The staff is always available and always helpful in their responses and they also help or guide the customer with the product purchased.

2 years ago

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Verified Customer

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Calvin Jones Youngstown, OH

It's asy to arm and disarm. You have the ability to moonitor and control the system and cameras from your mobile app. The tech support is good.

2 years ago

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Verified Customer

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Iris Kissimmee, FL

Many times the app has a delay in communicating with the control panel, Don't understand why not give custome a good discount for loyal customers to purchase updated items. Is all

2 years ago

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Verified Customer

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Anonymous

They always know how to help me with the issue, and they're willing to bend over backwards to make sure I get the right answer.

2 years ago

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Verified Customer

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Bob

The system is easy to use.The times that we have called the office we got good customer service. They were easy to get along with.

2 years ago

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Verified Customer

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Lora

I can keep an eye on things no matter where I'm at. Easy to install, Issues were easy to solve because of the representative that I spoke with.

2 years ago

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Verified Customer

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Wyatt

They are a good monitoring service. Everything seems to work. We had some issues with payments a while ago. I liked being able to set it up myself.

2 years ago

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Verified Customer

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Bryant

Their customer service has excellent turnaround time, responsive. Some reliability issues with connecting with new quipment to the existing system.

2 years ago

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Verified Customer

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Miguel

Every time I call they provide super customer service, they answer all of the questions when I have an issue of the house they respond super fast.

2 years ago

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Verified Customer

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Jim Cole Mount Juliet, TN

I have had two frontpoint systems, the first in 2016 and then after moving a second in 2019. The first system was great. The second system has been deplorable and a complete waste of money. We can't even set the system for fear of false activation. Sensors randomly activate for no reason. The quality of the equipment has gone way down from the first system.

3 years ago

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Verified Customer

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John Frank Cambridge, MA

While the Frontpoint stuff is better than ADT (actively damages trust), the equipment and overall experience of Frontpoint are significantly inferior to Google Nest. I'd be delighted to use Frontpoint as the monitoring service for my Nest equipment.

3 years ago

Reply from Frontpoint

Hey John, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Greg Morse Saint Louis, MO

I have spent collectively, and this is no exaggeration, 12 hours on the phone with their customer service attempting to fix, add, and update their services and products. Currently, I still do not have one of my sensors active. Upon signing up with them, the failed to make a motion sensor active on 'stay' setting in our detached garage, and that conversation was recorded, and we were broken into without any knowledge of the entry. The company gave us 6 months free service; certainly a nice gesture but it cannot replace what was stolen due to their oversight.

3 years ago

Reply from Frontpoint

Hey Greg, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Michael J Gaffney Peoria, IL

Cameras don't always pickup motion. I just came home and indoor camera shows me in the house but never even showed my arrival. Deliveries are placed on porch but never even shows it being delivered or whom it came from. Could be stolen and I would never have even known it was delivered.

3 years ago

Reply from Frontpoint

Hey Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Carol Thomas Shawnee Mission, KS

Because they were supposed to send me two sensors for a door almost 2 years ago and I never got them. I tried many, many times to call. Everytime I call I get put on hold for a long time and finally get discussed or hang up. The few times I got one person they sent me to another and then I was on hold forever, and gave up and hung up. Meanwhile, our house is totally unsecure and we have been paying 35 some dollars a month for no service. I'm looking at other companies and I have two properties with Frontpoint.

3 years ago

Reply from Frontpoint

Hey Carol, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Verified Customer

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Aida Noblesville, IN

The best thing is the sensors and the doorbell camera. It's been very good. They are helpful in their customer service. We've had it for years and it has worked well for us.

3 years ago

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Verified Customer

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Roger Orlando, FL

Customer support is available twenty four seven. They always respond. We've had a lot of sensors go bad over time. It is easy to set up.

3 years ago

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Verified Customer

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Piero Winchester, MA

It never fails. It is reliable. When I got it was the only wireless company. They respond quickly and have the right answers.

3 years ago

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