Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Jack Peavy

Extremely disappointing. You sold me a completely "Self Managed System" with the promise of support. I work for a living and don't have time to spend 30-40 minutes on hold for someone to finally mis-diagnose my issue, then try to sell me a replacement device under that pretense. ADT for $28.00 / mo. and they have a tech come to your home when you need it.

4 years ago

Reply from Frontpoint

Hey Jack, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 21st, 2020

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Verified Customer

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Kimberly

I have two separate systems in two homes. The Frontpoint reps made it very affordable for me.They are resourceful and very helpful.

4 years ago

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Verified Customer

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Tom McCann

They are always there if you need help! The security system that we have covers all our needs and gives us a secure feeling.

4 years ago

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Verified Customer

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Richard Sax

4 years ago

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Anonymous

They have all the necessary monitoring equipment. It integrates with smartphones, which is convenient and appealing. They could be a little faster in customer support.

4 years ago

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Verified Customer

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Jon

Problems get solved right away. You don’t get transferred around and you don’t get multiple calls. I think it has done everything we wanted. It is easy to use.

4 years ago

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Verified Customer

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Ray

To get anything done, I have to call and wait for them to call me back. If I miss that call, I have to get back in line and wait for them to call me again. It takes two to three hours to get any issues resolved. The equipment is poorly made. It was supposed to be easy and portable and industrial strength but it keeps falling off my walls. They need to get rid of their contract and allow people to get other contracts because their system does not work.

4 years ago

Reply from Frontpoint

Hey Ray, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 9th, 2020

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Verified Customer

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Anonymous

It malfunctions. Customer service is fine and respond quickly. One time I woke up and gave the wrong password so they sent the police. There should be more follow up to verify the person.

4 years ago

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Verified Customer

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Marlee

Overall I am pleased with the system that I have. There are probably some systems that are better and more expensive but front point was in my budget. It is intuitive and user friendly. They provide good feedback.

4 years ago

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Verified Customer

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Jie

It uses the mobile network not WiFi. The detection of the camera is not so good especially on rainy days but they are responsive and helpful.

4 years ago

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Anonymous

Its easy to install. They recently changed their service so we upgraded since we had nothing available for our security system for about three months.

4 years ago

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Verified Customer

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Jerutha

If you have a problem, they figure it out for you. I haven’t had any problems with it. I feel safe. Keep making people feel safe in their home.

4 years ago

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Verified Customer

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Manuel Nunez Asheville, NC

They have been efficient in monitoring our residential system. Recently they have added an automated system that we are not pleased.

4 years ago

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Willard Varnado Lake Saint Louis, MO

Equipment has been generally reliable. Sometimes the service representatives only provide solutions which will result in having to purchase new devices retha than other possible solutions.

4 years ago

Reply from Frontpoint

Hey Willard, we appreciate you bringing this to our attention and we would like the opportunity to alleviate any issues you may have been having with your equipment! We ask that you please submit the full details of your circumstances to WeCare@frontpointsecurity.com and we look forward to assisting you!

Aug. 25th, 2020

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Verified Customer

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H Lockhart Memphis, TN

My experience has been positive. Customer Service is there for complete aid just in case.I am very satisfied with FRONTPOINT!

4 years ago

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Verified Customer

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Anonymous Emeryville, CA

Ease of use and transport ability. The company is very responsive. We've had a couple of instances where things have malfunctioned, but the system has worked pretty well.

4 years ago

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Verified Customer

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Tammy Holiday, FL

The glass break sensors fall off my wall all the time and I recently contacted them about it but I did like the ability to install it myself and it was easy to do and it is easy to use.

4 years ago

Reply from Frontpoint

Hey Tammy, thanks for bringing this to our attention. If you are having any persisting issues, we ask that you please submit the full details of your circumstances to WeCare@frontpointsecurity.com. We look forward to hearing from you and assisting you however we can!

Aug. 18th, 2020

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Verified Customer

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Adam Omaha, NE

Easy to install, easy to access, and great customer service. They provide the best package for the best price. They are very receptive and responsive.

4 years ago

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Verified Customer

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Marva Swedesboro, NJ

It works. It’s the best home security system with no pressure. They’re very responsive. It integrates with Alexa and Google products.

4 years ago

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Verified Customer

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Elizabeth Akron, OH

I chose Frontpoint for the price per month and they equipment they have. So far so good with them. They do what they say they're going to do.

4 years ago

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Verified Customer

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Anonymous Roanoke Rapids, NC

It works very accurately. They are always really prompt with returning my calls or responding to my issues. They've always been very courteous.

4 years ago

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Verified Customer

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DOUGLAS QUINN

Questions have always been answered promptly....Easy Set up .... We have the feeling of being safe and your property contents are protected.

4 years ago

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Verified Customer

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George Worth

The support is outstanding. Talk to a person, in the US, whenever needed. Smoke setector failed after a few months, otherwise all is still functional.

4 years ago

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Verified Customer

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Ashley

I hate that nothing was offered to me besides me having to pay more when I moved and Frontpoint no longer was working because my doors are made of metal, causing the door sensors to not work. The camera was the only thing that worked and I pay $50 monthly so it just seemed unfair. Wouldn't give me a discount or anything which was dumb.

4 years ago

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Verified Customer

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anonymously

Highly reliable. They have excellent technical support. It's easy to set up and you can take care of the alarms remotely.

4 years ago

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Verified Customer

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Ning

It's easy to use. I tried to cancel my services and they tried to stop me. They promised something they didn't deliver. Other than that I haven't encountered any problems.

4 years ago

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Verified Customer

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3 Glendale, AZ

Customer support is really hard to get a hold of. I think they should make it easier for people to get a hold of them. I've not really been happy with the service since I got it almost a year ago.

4 years ago

Reply from Frontpoint

Darla, we would be happy to have one of our Support Supervisors reach out to address all of your concerns! At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks for your feedback and we hope to hear from you soon!

Jan. 2nd, 2020

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Verified Customer

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5 Bristol, TN

Everybody has always been very helpful and polite whenever I need anything. They are reliable. we have not had any issues with it.

4 years ago

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4 Houston, TX

We had some issues with a couple of the sensors and we weren't getting clear answers from customer service. Installation was the best thing, it was easy.

4 years ago

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Verified Customer

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3 Marion, IN

It helps me feel safe. They are responsive and helpful. I did want to cancel my subscription easy and it was almost impossible, they should make it easier to cancel the services.

4 years ago

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Verified Customer

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5 Marion, IN

The feeling of security that my home is safe is the best thing. I haven't had any problems with the equipment or with anyone.

4 years ago

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Verified Customer

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Gena Springdale, AR

Excellent quality of equipment - especially cameras. Agents on the phone I have always been helpful and have always solved my problems.

4 years ago

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Verified Customer

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Deborah Gnuschke

We have NOT had a good experience with Frontpoint. This is not our first security system. We did have a Vivant system until they pulled out of our area due to poor cell phone signals. We absolutely loved their system, because when there was a problem they contacted us with in seconds with a phone call or through the control box. With Frontpoint when there is a problem I may or may not receive an email in hours afterwards. We do not have the confidence in this company.

5 years ago

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Verified Customer

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Jacqueline Phillip

My experience is bad, the equipment not working ever time depending on their position in the house and the distance, garage door sensor can't work, because it is far from the hub, and they asked to buy a long distance sensor on my own. I can't wait to change this company

5 years ago

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Verified Customer

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Janet Perry

It was easy to install but there are continued odd problems with the system. One is adjusting the volume on individual sensors. Another issue is random faults like low battery and it mysteriously disappears. This is annoying and you never know if it is real.

5 years ago

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Verified Customer

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Michael F. Royster

Excellent. Any time we have had an alarm, we have been promptly called. I certainly feel safer with Frontpoint as my security team.

5 years ago

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Verified Customer

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William Henn

My experience is very positive. They have promptly shipped additional items (when ordered) and are reliable when seeking help or asking questions.

5 years ago

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Verified Customer

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Lucy Goodrich

It is represented as an easy do it yourself installation'this was not true for me. I had to hire an electrician to install the doorbell and I had to purchase additional equipment to insure that my signal would reach upstsird

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience with us. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns and make sure your system is working exactly how you need it to. Thanks again and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Verified Customer

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Pamela Charlotte, NC

Every time I have called, for any reason, they have been very professional and take care of my issue immediately. It has never failed.

5 years ago

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Verified Customer

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Alma

It's affordable and a good service. I didn't have any problems once we talked with the rep. You can do it by yourself. It's really secure.

5 years ago

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Verified Customer

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Donald Marianna, FL

The customer service has never failed to answer any questions or resolving problems. It's sufficient for our needs and purposes.

5 years ago

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Verified Customer

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Kawanis Cleveland, OH

It took a bit too long for them to get back to you. I had a connection issue. Initially I couldn't use my key fob with my system. It's pretty basic and easy to use.

5 years ago

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Verified Customer

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Daphne Topeka, KS

Frontpoint has always been there if I had a question or a problem. The volume of the alarm itself is very loud and I think it would scare someone away.

5 years ago

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Verified Customer

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Immanuel Ramon Colon Lugo

Pretty bad. Price is expensive. Change cancellation policy. I won't recommend it because you can't cancel and you have to pay remaining balance. Charging a fee is ok but charging a whole contract is horrible. Don't charge extra to use the app. I can't change code from app. Don't charge extra for video give free 2 or 5 gb of video.

5 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Verified Customer

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George Bossier City, LA

The security system does an excellent job. They always respond immediately. I know I can rely on them any time, any day.

5 years ago

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Verified Customer

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Randolph Summerville, SC

Easy to install and good quality. I like the remote access and customer support has always been very responsive and provide quick answers.

5 years ago

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Verified Customer

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William Columbus, OH

I would like the alarm sounds to be louder but other than that everything else is good. They are very helpful and explained how to install the security system.

5 years ago

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Verified Customer

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Niecole Goshen, IN

All the sensors keep going in and out. There is problem after problem and no one will help me and they will not allow me out. When the customer is begging and begging you to either help them or released them from their contract, a company should allow them out of their contract and not make a single woman with a child pay fifteen hundred dollars to be released. I don't feel safe and I want another company.

5 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Verified Customer

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Larry Mesa, AZ

Most of it performs pretty well. They need to put a better adhesive on their fire alarms but it is easy to install and effective. They are on the ball if there is an issue.

5 years ago

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Verified Customer

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Leander Colonial Heights, VA

I like that I can do it from almost anywhere in the United States. It was easy to install and everything has worked well with few complications.

5 years ago

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