Frontpoint: Read 3,201 User Reviews From Real Homeowners

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Verified Customer

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Tina Carolina Beach, NC

It's affordable and easy to install. They have online videos and will even get on the phone with you and walk you through the system.

6 years ago

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Verified Customer

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Dawn Portland, OR

Easy installation and getting it up and running. I haven't had any problems with it and they've called for any issues I've had.

6 years ago

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Myra Lake Worth, FL

They're very responsive and resolve my issues. The sticky tape on one of the glass breakers isn't working, it's falling off.

6 years ago

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Adam Omaha, NE

They've always been very, very responsive, and we appreciate that about them and they are very polite, their custumer service is very polite.

6 years ago

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R. Young Hyattsville, MD

Since switching from another company Frontpoint received two thumbs up. Their customer services are superb, truely professional.

6 years ago

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Verified Customer

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Emily Dallas, TX

It's been good but not great. Unable to install smoke dectector because I cannot connect on the app. Interior motion detector continues to cause false alarms.

6 years ago

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Xue Riverside, CA

I think the customer service is good and easy to connect with them. The equipment was easy to set up and the cost is great.

6 years ago

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Stefan Milton, WA

The sales person told me that I can return or cancel my contract anytime on the phone. I wanted to cancel it, but I have to keep it for the rest of two and a half years because it was too expensive to cancel. Don't believe the sales person. He was very good, he guided me and he said I could cancel it. And whne I called the other person, they said if you pay $5000 you could and that wasn't mentioned at all.

6 years ago

Reply from Frontpoint

We first want to sincerely apologize for any negative customer service experience you feel you have had with us, as that is far from the Frontpoint experience we aim to provide our customers. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are taken care of. Thanks for your feedback and we look forward to speaking with you soon.

Sep. 21st, 2018

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Verified Customer

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Joe

Frontpoint walked me through the set up and everything else and the set up was very easy. The equipment works well so far.

6 years ago

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Jason

It has a little bit outdated panels, but I like Frontpoints price. The service is very responsive, and the equipment was very easy to set up.

6 years ago

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Terrence

I was unfamiliar with the system in the beginning and so there were times where we set the alarm off but each time, Frontpoint was right there. They have been helpful.

6 years ago

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Verified Customer

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Melissa

With Frontpoint, my wife and I feel very safe and secure. We like how we can turn it off and on in the car. Satisfied that we made this move.

6 years ago

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Chris

If I have any problems or concerns, Front point's customer service always answers them with quick responses. The equipment is also easy to use.

6 years ago

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Verified Customer

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Lawrence

Customer service helped me quickly set up the system. It has so far worked rather flawlessly. I like how everything is wireless.

6 years ago

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Verified Customer

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Brandon

Frontpoint is a great system. It was easy to install and it worked perfectly. Customer service has never not solved my problems when I call.

6 years ago

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Kyle Martinez

The app needs work. It has a lot of trouble disarming the system and arming the system from the app. Also some of the sensors have issues with showing a door open when it's closed.

6 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Specialists reach out to assist you. Thanks again and we look forward to speaking with you soon!

Sep. 18th, 2018

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Verified Customer

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Mike

Customer service is good. The product is nothing special and more pricey than most in its class. There not many functionalities and they make the ability to manage your system from your phone $10 more a month than the basic package. I'm locked into this contract so I'll ride it out but I won't be going back after that.

6 years ago

Reply from Frontpoint

We appreciate you taking the time to share your experience. We would like the opportunity to look into your account and reach out to address your concerns. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Aug. 27th, 2018

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Verified Customer

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Frank N Moore Denver, CO

Had to pay $1200 to cancel a new contract that was opened after I moved to a new house and asked to keep the equipment I had paid for. FrontPoint offered to combine the original contract with the one FrontPoint created in spite of me not wanting a new contract into a single 5-6 year contract. Additionally FrontPoint wanted me to give the personal information of the new people who bought our old home and would issue us a refund. We declined that offer so I had to pay a $1200 cancelation fee.

6 years ago

Reply from Frontpoint

Thank you for sharing this feedback. We are glad to see that you were able to work with one of our Account Supervisors regarding your concerns. Thanks again and we wish you the best of luck with all of your security needs moving forward.

Sep. 17th, 2018

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Verified Customer

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Sally Landry Mcnaughton Oxnard, CA

So far so good! We took a 6 week vacation and had one incident which was handled by FrontPoint and brought us peace of mind.

6 years ago

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Maxwell Hickory, NC

Every time I call, they are able to fix my problem. I have a little problem with the module getting a message saying it's not responding or not talking to anyone.

6 years ago

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Verified Customer

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James Saint Simons Island, GA

They answered all my questions and helped me set it up. It's very effective, it does what it's supposed to do. It's simple to use.

6 years ago

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Verified Customer

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Anonymous San Diego, CA

I've used Frontpoint in the past and to be honest when I did a search for them, they are just on the top of everything. I do think the control module is pretty large.

6 years ago

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Verified Customer

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Dan Mount Juliet, TN

They were very responsive with no hold times. I think some of the materials are limited, but everything I have seems to be pretty good quality.

6 years ago

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Opelia Chicago, IL

I'm not sure if the cameras are going to work out well. I have not been able to keep them connected in my small apartment, so I know it's not a WIFI issue.

6 years ago

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Verified Customer

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Anonymous Port Saint Lucie, FL

Their service is impeccable, and they are always there to make sure you get through the problem. Everything is done very professionally.

6 years ago

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Verified Customer

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Srihari Pidaparthi Cary, NC

Customer Service is very good. Sometimes, the alarm doesn't turn from the mobile App. So we had to manually go to the console to turn on.

6 years ago

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David

I like the package with video alarm monitoring as well as the mobile application. There was some difficulty setting it up, but I haven't had any bad experiences.

6 years ago

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Chris

They were easy to deal with and it was an easy installation. There was one little glitch, but they were able to work through it.

6 years ago

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Verified Customer

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Anja Richmond Hill, GA

One of the speakers I got went off and it gets kind of annoying but that's fine. Everyone's friendly and I'm pretty happy with it.

6 years ago

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Verified Customer

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Nicholas Tucson, AZ

It's not connected to the cable, so they can't turn it off and if the electricity gets turned off it will still work. They're pretty good when you call.

6 years ago

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Verified Customer

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Angelique Stow, OH

The equipment is good for what we need, and it was easy to install. They're very good at calling us if the alarm goes off.

6 years ago

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Verified Customer

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Doug Hockley, TX

They answered all the questions I had, and they walk me through it if I have any issues. It was easy to install, and we have no trouble with it.

6 years ago

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Verified Customer

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Curtis Zephyrhills, FL

They're very responsive and have good customer service. The one thing they could do better is the actual security box, it's just bug and bulky.

6 years ago

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Gopi Dhulipalla Union City, CA

The basic plan don't come with mobile access, it is charged 10$ to access the system using mobile app. Without the mobile access this security system doesn't support my need. Most of the time I forget to arm the home.

6 years ago

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Verified Customer

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Dean Phillips

Easy use and reliable, the phone access is great and the fact that you can easily install the system is a huge advantage.

6 years ago

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Verified Customer

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Mark Munley Chesapeake, VA

I initially went with Frontpoint because of their online reviews. Their equipment is okay, but I have gotten a few false alarms with their motion detectors.

6 years ago

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Verified Customer

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Spencer Hill West Jordan, UT

My family hasn't had any issues with this company. The system is easy to use, and the instructions are very understandable and simple when setting it up.

6 years ago

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Verified Customer

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Lalaland

I have had them almost 4 years now. Order was easy and quick. The installation was easy and they do and did a good job monitoring my house.

6 years ago

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Brent Stankovich

It costs a little but more to have this system up and running once you do start paying for it. I think they're priced a lot higher than what they need to be.

6 years ago

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Verified Customer

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Darold Dugie

They seem really knowledgeable, resolved every issue over the phone. Everything pretty much works right out of the box.

6 years ago

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Verified Customer

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Majed

My alarm went off while I was at work. I get a phone call "This is Front point, what is your pass code?". No "your alarm went off, is every thing OK". The lady on the other end, for no reason, assumed that it is a false alarm. So I told her to stay on the line to check with my wife. "so you do not have the code!!!" she says. I told her that I need too check on my wife first. As I was calling my wife, the Frontpoint lady hang up. What kind of service is this?!!!! Unprofessional behavior, with disregard to whether I am or my family is in danger or not. What is the purpose of an alarm I wonder.

6 years ago

Reply from Frontpoint

We apologize for the negative experience you feel you have had with us, as it is far from the quality of service we aim to provide all of our customers. We would like the opportunity to look into this and make the situation right for you and your family. At your earliest convenience, please private message us with the name and address on your account. Thanks for your feedback and we hope to hear from you soon!

Apr. 30th, 2018

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Verified Customer

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Wanda

Very pleased with product. Technical support is outstanding. Whenever help is needed they are always professional and knowledgable.

6 years ago

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Verified Customer

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JL

Professionalism with overall service and proper advice given to all questions. They truly seem concerned and not just pushing pointless products at you.

6 years ago

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Verified Customer

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Albert Culmer

It was easy to install everything by myself. Customer service is very informative and I always get an immediate response from them.

6 years ago

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Verified Customer

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Aman Singh

A friend gave us some info about them so I decided to give it a try. Everything was easy to install. The instructions they gave us were pretty clear and we had no problems.

6 years ago

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Sikai Wang Irvine, CA

I just wanted to try them out when I found them online. They have been very easy to get a hold off and no matter what we need, they always give us very detailed answers.

6 years ago

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Lachlan Horne Lynnwood, WA

We had a few issues initially getting everything set up, but they were very helpful in figuring that out. We got things set up and so far the equipment works just fine.

6 years ago

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Verified Customer

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Joshua Grooms Locust Dale, VA

I got it because it was affordable and the installation was easy. Customer service is prompt and they do the work for you.

6 years ago

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Hung Tran Rex, GA

I just decided to try it. Contacting them is easy and they always pick up the phone. The system itself is also easy to use.

6 years ago

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Paul Dunn Charlottesville, VA

I used it before and it was both reliable and inexpensive, that's why I went to them again. I don't have any complaints about them.

6 years ago

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