Frontpoint: Read 3,202 User Reviews From Real Homeowners

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Verified Customer

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Nick Schmidbauer Chicago, IL

I wanted to save on installation costs and they let me do that. Everything was easy to install. It uses magnets so it doesn't allow for any kind of disruptions.

7 years ago

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JOO San Francisco, CA

FrontPoint has excellent Customer Support. The Support staff are very knowledgeable and typically address my issues on the first call.

7 years ago

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Rodney Camby, IN

Excellent all around product and services. Equipment was shipped quickly and easy to setup. Their customer service walks you thru everything you need.

7 years ago

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cj

because it works as intended, I switched from Comcast because their customer service was not very good and the alarm had many false positives

7 years ago

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Sean Doughty

I picked it since they had good reviews. They're very customer friendly and professional. I would like it better if the equipment was a bit more modern looking.

7 years ago

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Artaevause Jackson

Setting it up was easy to do. Customer support is always very helpful. They go above and beyond to deal with any issue that we have.

7 years ago

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Joe Yang

They have been very patient and walked me through everything. When some of the door alarms went off, they followed up with us easily.

7 years ago

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Travis Keith

So far I have never had any problems with the people that I've talked to. The system is working the way it's supposed to so far.

7 years ago

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Marina King

Every time I've called, they have been helpful. The equipment seems very good. We liked that we could install it ourselves and that it's not too sensitive.

7 years ago

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Mary Lou Castro Valley, CA

I had a couple of false alarms. Although I felt a little stupid, at least I found out that Frontpoint is right on top of things.

8 years ago

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Tim Albuquerque, NM

Because everyone at FrontPoint that I have ever had an opportunity to talk with is always kind and patient with me and they answer all my questions.

8 years ago

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Theresa Warner Robins, GA

The representatives are really nice and easy to get along with. Plus, the equipment is excellent, and it was very easy to install.

8 years ago

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Jason Atwater, OH

Customer support has been great! The system was pretty easy and straight forward to install, and so far, they've proven to be what they say they are.

8 years ago

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David Washington, DC

We chose Frontpoint because they have really good reviews online. Although setting up the system was actually pretty fun, the door sensors were a little hard to figure out.

8 years ago

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Danny Calhoun, LA

The system has been good, it's working just as expected. Plus, the representatives have been really good. They've been there every time I call.

8 years ago

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Sue

Have been happy with the system except the cost is a little higher than other systems. We began having issues with some of the equipment after four years of having the service and were told that we would have to pay to replace it. We talked with another company and were told we can have a lifetime warranty on the same equipment and the monthly cost is less. I have felt good about Frontpoint and hate to let it go....but money in the pocket is good for the same security.

6 years ago

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Noel Miami, FL

I've had Frontpoint since September 2017 and literally have had zero issues. The one hiccup was the system wasn't recognizing one of the window sensors when I installed it. A quick 5 minute phone call and all was working perfectly.

6 years ago

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John Seymour, TN

I have called them several times. They are absolutely better than any customer service I have experienced with any other kind of product. I have not had any difficulty with the equipment. I'm very pleased with the service they provide. Everything they've said or told me to do to this point has worked or has come true.

7 years ago

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Jim Knisley Bloomington, IL

We have been a Frontpoint customer for over 2 years. Their customer service is exceptional but I’m currently concerned about the company’s viability. Recently we had 2 equipment issues. The first the Icontrol digital panel went bad. They didn’t have any in stock and said they were on “backorder”. They sent us the lower cost push button replacement and said we would be notified when they are back in stock. It’s been 6 weeks and I checked a few days ago and stil on backorder. The camera doorbell went bad and it too is on “backorder” and has been for 3 weeks yet our local home depot has dozens on that doorbell in stock. are they in financial trouble and that’s why they have no replacement equipment?

7 years ago

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Jund Killeen, TX

Just recently called for prices so I could compare. The gentleman I spoke to was great. However I don't like the pressure they try to put on you to get their system. It's a 3 year commitment, when I told them I wanted to discuss with my husband as well as compare their system with other systems, I'm told that the only way to get the prices we discussed was to commit now during the 1st call. Hello??? It's like a threat. Not wanting people to make a good choice that suits there budget or to be able to compare what other companies offer. But to make a quick decision. If the company truly stood behind how great they were they wouldn't fear you shopping around before commiting to a 3 year commitment. If so choose this company and call back and I am not honored the prices we 1st discussed, I'll be back and re-rate this company and go with another company. If they do honor it, Ill come back and re-rate as well. Just left the same review for another company who said the same thing.

7 years ago Edited September 14, 2021

Reply from Frontpoint

We appreciate you bringing this to our attention! We apologize for the way you feel you were treated during your sales experience and it is never our intention to make you feel pressured. We completely understand that picking the best home security system based on your wants and needs takes a lot of time and consideration. We would like the opportunity to look into your interactions and make this situation right so at your earliest convenience, could you please private message us with the name and number you used to contact us? Thanks again and we hope to hear from you soon.

Feb. 12th, 2018

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Ethan Concord, MA

locking you into a 36 months contract you have to pay 80% to leave is awful. They promised me i could add on panels to the touchscreen unit but found out that was a lie. The app and hardware is not created by them so there is not a lot they can do when its lacking functionality, but they have worked with alarm.com to make it better the support is awful. only 24hour chat support is acceptable...they don't have chat support...takes days to reply to an email, and instead of replying to your email, they will call every number on your account, at night after dinner. $50 a month seems like a lot the accessories they carry except for the lack of secondary panels, are pretty good

7 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like to have one of our Support Supervisors reach out to you to address your concerns in detail and make sure you are entirely taken care of. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Feb. 12th, 2018

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Michael Laycox Dayton, OH

I've had Front point for several months now. I am very happy with the customer service and the simplicity of setting up the system plus the biggest selling factor for me was the smash-and-grab protection preventing anyone from destroying the base station and deactivating the system. Very satisfied!

7 years ago Edited September 14, 2021

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Richard Saunderson Albuquerque, NM

I have had Frontpoint for two years and customer service has been very good. Police showed up on a false alarm in 10 minutes. The equipment is GE and Camera's are Alarm.com. Most companies use both. A dead back up battery has been my only issue.. Good control module and sensors. Easy to install and tech support has talked thru set ups and issues quickly.

8 years ago

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Matt Massicotte Cambridge, MA

I picked Frontpoint because of their combination of alarm and home automation features. I've got a number of technical issues with most aspects of my system. However, their customer support has been good. They are effectively a reseller of GE and Alarm.com services, and I think that really holds them back. However, they also continuously fix issues and the system does get better and better over time. Software is really their Achilles heel, and because most of it is created by other companies, I think they have little power over it. But, they do try, have fair pricing, and really care when things are going wrong. I appreciate all that, and plan on sticking with them.

8 years ago

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James Tulsa, OK

I extensively reviewed all home security systems, and continuously found front point to be ranked number one, website after website. After having the system, I must agree. The customer service is exceptional, the system is easy to install, products are high-quality, and I am sincerely satisfied.

8 years ago

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Glenn Fisher Sunnyvale, CA

Love our Frontpoint system. It was easy to install, instructions that came with the system were very clear, and it works great. We love having the app that lets us monitor the system and turn it on and off from our phones. When someone is staying in our house, we can see that they've activated the system when they leave (and if they haven't, we can), and if they forget their code, we can turn the system off for them.

8 years ago

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Larry Feinstein

We have had Frontpoint for 10 years. They are always monitoring and will contact us immediately when an alarm goes off, sometimes accidentally. They are always on call and will solve an issue with an alarm or one of their units. We have had one or two false alarms with our system over the years, and they always solved it in short order, and never had a false report to fire/police. We have door, smoke, garage alarms and they work great. Price is about the same or maybe even less than competitors when we were originally shopping around. We would re-install Front Point if we move.

1 year ago

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Mario Martin Huntsville, TX

A few months ago, my son and I started a rental property and wanted to secure the business property with a quality home security system without the competitive cost. I contacted FrontPoint (through a friend recommendation). Frontpoint technology representatives were extremely professional, knowledgeable and patient explaining their particular advantages compared to the competition. Frontpoint DIY installation with 24/7 monitoring and customized mobile notifications equipment was forwarded and easy to install, and with an affordable price point. After installation, I had confidence leaving our property with ease of mind knowing that the system worked to protect my property. There are no phone lines to be compromised, and Frontpoint's encrypted technology also protects our property against the most sophisticated burglary attempts. Included for our convenience was mobile apps that notifies you immediately and you can monitor the property by live video footage with 2way audio anywhere, also saving time and anxiety with automated controls like lights, door locks, and thermostat adjustments. My personal experience with Frontpoint was stress free and the information, installation process was more than I expected especially considering the affordability. Absolutely amazing cost savings services!

3 years ago Edited June 17, 2022

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Joseph Silva Whitefield, NH

Because they resolved my issue quickly and I was back up and running in a very very very short time.

3 years ago

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Reed Deluca Stamford, CT

Medical alert was triggered due to faulty control panel and the fire dept had to break down our door to get in.No one was home. In discussion with Frontpoint to have them pay for damage repair.

3 years ago

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Chet Claudon Palm City, FL

Over the last four years the customer service has been steadily declining. We've had lots of system caused false alarms (software updates, panel offline, etc.)

3 years ago

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Aaron Montgomery Fisherville, KY

Overall, we've been happy, but there have been issues with our door camera & there are too few camera options for wireless outdoor use.

3 years ago

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Jeff Graham, WA

Too many technical issues. False alarms. Equipment failures. The motion sensor notifications are not in real time. If someone was stealing all the tires off your car, you would get notified after they drove away.

3 years ago

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Joy

It makes me feel safe. Whenever I've had an issue they've worked worked with me to get it resolved quickly.

3 years ago

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Cynthia

They do not give me customer service. They don't even call my alarm call. It takes forever to get in touch with a technician to have them come back and fix the problems.

3 years ago

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Eugene

They're very responsive. There have been an occasions where late at night it takes a long time to get a hold of a representative.

3 years ago

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Mary Godwyn Sherborn, MA

Products are good, but customer service is non-existent. No one answers phone calls. Phone calls arr never returned. Decided to cancel for this reason- had trouble canceling because no one answers or returns calls.

4 years ago

Reply from Frontpoint

Hey Mary, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Michael Gwak Irvine, CA

Great technology but their customer service only at best when they're selling or renewing contracts. In between, customer service has opportunities.

4 years ago

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Ronald Long Stow, OH

I've never had a problem that wasn't solved immediately. The price is very reasonable and it just works!

4 years ago

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Robert Riley Athens, GA

Does a great job of doing its main job - protecting my home. Some of the equipment and supplies fail sooner than they should, though.

4 years ago

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Anonymous Mabank, TX

I won't renew with them when the time comes because the last couple of people I've talked to couldn't speak English and we could not understand them. The equipment is fine.

4 years ago

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Kevin Westwood, NJ

It's a do it yourself system so it is nice that you don't have to bring any one is. Everything has worked.

4 years ago

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Bryan Hopewell, NJ

Easy to use. A good thing about FrontPoint is you can talk to a person directly in customer service.

4 years ago

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Winston Stafford, TX

Installation is easy. It seems quite durable. If I have an issue, I call and it is rectified quickly.

4 years ago

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Victoria Fegen Los Angeles, CA

Too inconvenient for me to install myself. And Frontpoint has no problem turning off my recording rules when I have exceeded my monthly limit but can't seem to let me know or turn it back on at the beginning of the month.

4 years ago

Reply from Frontpoint

Hey Victoria, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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David Pressburger Plain City, OH

Customer service has been below expectations of late. Previously, that was what they did best but now they are barely average in that regard. Also, the equipment (especially the video monitoring devices) is below average.

4 years ago

Reply from Frontpoint

Hey David, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to WeCare@frontpointsecurity.com? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Mickelson John C Auburn, WA

Frontpoint has been patient and responsive when I have had an issue. Customer service is knowledgeable and competent.

4 years ago

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Michael Killeen, TX

Customer service is always really good. They are willing to help troubleshoot or give me a discount. I think they are a good company.

4 years ago

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Donna Harrodsburg, KY

It is a good value and it makes me feel secure. I am very satisfied. They have been very courteous to me.

4 years ago

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Kirk Southwell Vallejo, CA

I've had Frontpoint for many years and couldn't be happier. They're on top of anything that happens.

4 years ago

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