Fluent Home Reviews
6.7
Overall Score
Verified Customer
Review Source
Mandy Hatch 780-898-5377
I have been with Fluent for 7 years I have 3 left. I have never had my equipment upgraded ever in the 7 years that I have been with this company. I know other people who pay way less then 55 dollars a month. And their equipment is way nicer and newer then mine. When my contract is up I am done I will be canceling it. My parents pay 30 and have video cameras. I was also not aware that when one of your Fluent sales people came to my house asked if I wanted a discount. Anyone would be Interested in a discount. Well, a while goes by and then I find out that I am in a 5 year lease. I know I signed for it but I wasn't under any impression it wasn't for 5 yrs.
4 years ago
Reply from Fluent Home
Hello Mandy, I am sorry you have had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!
Nov. 4th, 2021
Verified Customer
Review Source
Josh Terry Lafayette, OR
When I was called about extending our service I said we wouldn't be and would like to cancel. They continued our service and added more time to our contract. When I called to discuss as to why I was told that they had me on the hook and couldn't do anything about it. Completely unprofessional in the way I was spoke to. You don't treat people this way. We were customers for 5 years it was nothing but we couldn't afford to continue paying for service. To basically deny us to leave and tell us "gotcha" nothing you can do about it shows what kind of people are behind this company. If we could afford it we will never come back. Anyone of our friends looking for a security system, we would never recommend fluent. I'm not sure how this is considered good business practice. Way to squeeze a few more dollars out of a family that is trying to save money. Not sure how people who run the company can look at themselves in the mirror.
4 years ago
Reply from Fluent Home
Hello! Thank you for taking time to share your experience, we are sorry to hear that it has not been a good one. We can certainly understand the frustration in such a situation. Unfortunately the agreement signed between Fluent Home and the customer is something that is intended to protect both the customer and the company. We can certainly understand that an inflexible agreement can be difficult, however this is something that we are bound to uphold. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. Thank you!
Nov. 4th, 2021
Verified Customer
Review Source
Melissa Lawrence
It was good for the first year or so, then in 2017 I had one of the salesmen come to my door and offer new equipment. To which I said no. So he offered to lower my monthly rate instead since I'd be using outdated equipment. That I happily agreed to. Come 2019 when my contract was up I went to cancel my services. To which I was very rudely told when I agreed to that rate change 2 years ago that automatically added 60 months to my contract. I said if the salesman would have told me that in 2017 I never would have agreed to the rate change. And I was told too bad so sad we have your signature you can't get out of the contract. Sucks to be you thanks for your business until 2023.
4 years ago
Reply from Fluent Home
Hello Melissa, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!
Sep. 30th, 2021
Verified Customer
Review Source
Richard Golany
Have been a customer for several years, and things went pretty well up until I called in and asked Fluent to shut down my system and i was moving. After speaking with the member, he agreed to shut down my system and finalize our agreement since i had been such a good customer for many years. Due to the Covid nonsense it destroyed my business and I had to move on to other things. however, Fluent did NOT shut down my system even though I was 1000 km away from it ! Fluent continues to bill me for a service that clearly I am not using. bottom line is they do not care about their customers, they only care about the $$$. too bad, like most companies that start out working hard to provide great service grow so large, they no longer need to focus on you the customer, they now focus only on the the $$$ at all cost, they will hold you down even if your bleeding.
4 years ago
Reply from Fluent Home
Hello Richard, I am so sorry you had a bad experience. Customer service is important to us. What can i do to turn this into a positive experience for you? Would love for you to call us at 855.238.4826. Look forward to hearing from you!
Sep. 29th, 2021
Verified Customer
Review Source
Bruce Peacock
Never had to use any of their services. Their App worked intermittently. 3 hours after alarm went off due to power failure received a phone message that was not understandable. They do know how to collect money. Emailed and called to cancel account. Was told account was closed but still withdrawing money from my account. Phoned and was told they needed a written request to close account. Then another cash withdrawal. After two and a half months finally put stop payment on account then received paper work that account was closed previous month.
4 years ago
Reply from Fluent Home
Hello Bruce, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!
Nov. 4th, 2021
Verified Customer
Review Source
Gwen Salyer Marion, OH
Talked to them about not renewing my contract. Never once mentioned if I didn't notify them 30 days in advance that my contract renewed for a YEAR!! They could send customers a notice in an email so you would know. They don't want to remind you, because they only care about the money, not the customers. Now some contracts renew for 3 yrs and some for 5 yrs! I think there a low life company.
4 years ago
Reply from Fluent Home
Hello Gwen, I am sorry you had a bad experience. We would love the opportunity to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!
Nov. 4th, 2021
Verified Customer
Review Source
Justin Dayton, OH
The company lied repeatedly. We were told we were on a set contract length, and when we tried to cancel it, we were lied to that it was cancelled. Then it was renewed and we had to pay for it for another year or pay the years cost in early termination. The app never did half of what the company promised it would. When the sensors started to go bad, the company wouldn't come out to replace batteries or replace sensors that had broken.
4 years ago
Reply from Fluent Home
Hello Justin, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!
Nov. 4th, 2021
Verified Customer
Review Source
Theresa
Customer experience is horrible. To upgrade you have to resign long contracts. But tech changes too fast for 5 years to be logged in. Calling asking for some help to reduce my contact there was zero wiggle room, nothing. I asked to speak to his boss and he insisted he is has high as I could get. Total BS. So now I am stuck with a bill for a system I hate and don't use. I have taken everything out and put my own system in. Unless you really have a need for system monitoring, just set up your own. TSC does 12 pmts for things. See BBB reviews too. Horrible and condescending responses.
4 years ago
Reply from Fluent Home
Hello Theresa, I am sorry you had a bad experience. How can I correct this for you? Please call 855.238.4826. We would love to hear from you!!!!
Nov. 6th, 2021
Verified Customer
Review Source
Arthur Mitchell
Have bunch sensors off, not sure why, changed all batteries, still nothing . Can't alarm cause glass break sensor front door sensor and back window? Also o2 sensor bang it and no alarm goes off. Do they do nothing when they must see its never alarmed? I pay for nothing I guess. Then to pay a tech to come out is plain dumb I pay enough already for nothing.
4 years ago
Reply from Fluent Home
Hello Arthur, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! We would love to hear from you and troubleshoot the technical issues you are experiencing! Pleas call us at 855.238.4826.
Nov. 6th, 2021
Verified Customer
Review Source
Jack Holden Valier, MT
They make it almost impossible to get out of the contract with them. I've been a customer for 8 years and they tried to tell me they had a recording of me renewing. I told them to prove it and then was told oh yeah we can't find it. Then since I hadn't cancelled 30 days before auto renewal they wanted me to pay the full year. Do not do business with this company!!!
4 years ago
Reply from Fluent Home
Hello Jack. I am sorry you had a bad experience. How can we correct this for you? We would love to discuss you account with you! Please call us at 855.238.4826.
Nov. 6th, 2021
Verified Customer
Review Source
Lorne Walters
Cause there wasn't a 0! I was talked into changing from ADT to Fluent for better service--what a mistake. I pay almost $50 for an outdated system. A few years ago, Fluent came to my door offering a lower rate not telling me I was locked in. 1 1/2 years I changed my internet cable from Shaw to Telus. Telus offered me home security but when I went to cancel Fluent, I was told it would be $2500 payout (what a joke). POOR customer service, constant problems, on the phone for hours trying resolve problems after being on hold for hours. NOT A HAPPY CUSTOMER !!
4 years ago
Reply from Fluent Home
Hello Lorne, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826.
Nov. 6th, 2021
Verified Customer
Review Source
Ben Mooresville, IN
After having to deal with their customer service, I don’t have many nice things to say about them. They were not very receptive to our needs. You are on hold forever to speak with someone. I waited forty five minutes. They need to overhaul their renewal contacts. It is not fair to hold someone accountable to a five hundred dollar fee after they have been a customer for five years and they want to cancel their service because of a medical condition when they have to move out of their house.
4 years ago
Reply from Fluent Home
Hello Ben, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!
Nov. 8th, 2021
Verified Customer
Review Source
Anonymous Salem, OR
Fluent isn't local, and fleeced me into continuing with the company for a $7 monthly discount without realizing that I was getting locked into a multi-year contract. Tried to quit, told me it would be $500 to buy out of contract - told me to contact my new company, they said they would work with me to buy out fluent. Called back to get what I needed, talked to someone else, and they told me that it would be $1200, not $500. They are a garbage company.
4 years ago
Reply from Fluent Home
Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We can completely understand your frustration in a situation of this nature. Thank you for your feed back!
Nov. 4th, 2021
Verified Customer
Review Source
D L
Worst company ever! Never even used their system, because it often malfunctioned, door sensors often didn't work, the smoke alarm would go off for shower heat, and they would call. moved and no longer wanted them in my house, wouldn't let me out of contract, equipment is still in old house because I couldn't be bothered to use their service again. I will pay out my contract and be done with their garbage equipment.
4 years ago
Reply from Fluent Home
Hello D L, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!! Please call us at 855.238.4826.
Oct. 28th, 2021
Verified Customer
Review Source
Rhona Cartier
Their equipment is garbage constantly having issues and they charge to come fix their garbage also my alarm went off when I was out and my sister was my person to call and she called them back right away cuz we have a dog and she knows he matters more to be then anything but when she called they put her on hold for 20 minutes and my dog hasn’t been the same cuz of the noise it made and they couldn’t turn it off with my permission cuz I couldn’t get home right away
4 years ago
Reply from Fluent Home
Hello Rhona, I ma sorry you had a bad experience. We would love to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!
Oct. 26th, 2021
Verified Customer
Review Source
Greg and Debora Wheeler
We are unimpressed with the lengthy contract and especially the buyout clause when moving and not taking the security system with you and the new homeowners not wanting to take it over. There should be a reduced amount/small penalty instead in this case. Our entire system has been sitting in a box and inactive for the past four months and it will end up sitting there unused until we pay it off month by month. After that it will be disposed of in a landfill site. The entire system is quite new and in perfect condition. Such a shame.
4 years ago
Reply from Fluent Home
Hello Greg and Debora, I am sorry you had a bad experience. How can we correct this for you? Please give a call at 855.238.4826. Look forward to hearing from you!
Oct. 7th, 2021
Verified Customer
Review Source
Kevin and Theresa Olea Kelso, WA
Very hard to be able talk to a human and when you do they do not do very well at getting the information on your account so that you do not have to pay bills that are not suppose to come anyway. They also have been over charging me on my monthly bill for who knows how long because my items have been already paid for, for some time now. I only know this because my mother passed away and I had to deal with everything and she was being overcharged for a while..
4 years ago
Reply from Fluent Home
Hello Kevin and Theresa, I am so sorry you had a bad experience. We would love for you to call us at 855.238.4826 so we can correct this and turn it into a positive experience for you! Look forward to hearing from you!!
Sep. 29th, 2021
Verified Customer
Review Source
Amanda W
Locked into contract with equipment that no longer works. I called to look at options. Was told by 3 different Fluent staff that my contract was up so I could cancel with no charge. 3 weeks later a bill for well over $1000 shows up. Apparently there was a different contract hiding somewhere. How convenient it showed up for Fluent after I was told I no longer had a contract by multiple people! Haven't armed the broken system in over 2 years. Still paying $75 a month for another year. I don't recommend anyone sign anything with fluent.
4 years ago
Reply from Fluent Home
Hello Amanda W, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!
Sep. 30th, 2021
Verified Customer
Review Source
Benford Green Richmond, IN
Did not keep up their equipment. Did not service equipment when needed. Could not trouble shoot over the phone. Many times we couldn’t set the alarm because it would go off for no reason and we would have to return home to disarm it.
4 years ago
Reply from Fluent Home
Hello Benford, I am sorry you had a bad experience We would love to correct this for you?, Please call us at 855.238.4826. We look forward to hearing from you!!
Nov. 4th, 2021
Verified Customer
Review Source
John Reed Hudson, CO
I have a broken CO2 detector that they wont fix. I also want out of my contract but can't because it is auto renewed. My system is old and they wont upgrade it. I have been with them for 10+ years and this is how I am treated.
4 years ago
Reply from Fluent Home
Hello John, I am sorry you have a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!
Nov. 4th, 2021
Verified Customer
Review Source
Rose Fort Wayne, IN
Wouldn’t recommend Fluent to anybody. The equipment is garbage. It wakes me up at one thirty in the morning and I yanked it off the wall and threw it in the garbage. They also lied to me about the contract. They told me it was two years but it really is five years.
4 years ago
Reply from Fluent Home
Hello Rose, I am sorry you had a bad experience. How can we correct this for you? please call us at 855.238.4826. We look forward to hearing from you!!!
Nov. 8th, 2021
Verified Customer
Review Source
Shirley Dayton, OH
I had ADT for years and switched to Fluent Security because I was on the look out but now I am on the verge of going back to ADT. They were okay for the first year but after they never respond. The phone rings and rings and nobody answers.
4 years ago
Reply from Fluent Home
Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having a difficult time reaching a company for assistance. I would like to confirm that we can be contacted at 855-238-4826 as well as by email at support@fluenthome.com. Thank you!
Nov. 7th, 2021
Verified Customer
Review Source
Kathy Salt Lake City, UT
Horrible cuz I recently moved and told them to cancel it. Cuz I've been going through cancer and had to move in with in-laws until I was down with chemo and radiation so we could buy a house. And they would not cancel it for me. Horrible
4 years ago
Reply from Fluent Home
Hello Kathy, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!!! Please call us at 855.238.4826.
Nov. 8th, 2021
Verified Customer
Review Source
Lyle Smith
Was not told about parts expiring until we started running into issues with the system and had to phone about it and was not told about or shown how to change any batteries. So none of the pieces or our system are working now.
4 years ago
Reply from Fluent Home
Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration with equipment expiring and not knowing how to change the batteries. Please feel free to give us a call at 855-238-4826 and any agent will be happy to discuss the process of replacing any equipment that has expired and as well guide you through the process of changing the batteries. Thank you!
Nov. 4th, 2021
Verified Customer
Review Source
Gordon McMillan
System doesn’t do as stated, always trying to charge for services to fix their system. Fine print in contract is a rip-off for extra year, rep in Utah needs to find a job where he does not deal with people. Supervisors will not talk to customers. Worst experience ever dealing with this company
4 years ago
Reply from Fluent Home
Hello Gordon, I am sorry you had a bad experience. We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!
Oct. 26th, 2021
Verified Customer
Review Source
Adam Kidd
My alarm still doesn’t work and hasn’t for months. Even after a technician came to work on it. He left it not working but said It does. I will be cancelling my service shortly and Telus will be installing a working alarm.
4 years ago
Reply from Fluent Home
Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?
Apr. 7th, 2021
Verified Customer
Review Source
Jana
It’s a long story, we got fluent to take over from another security company to find out we couldn’t get out of our contract. I called and called within my 10 days to change it all back no one to this day 2 years later has come, my equipment isn’t working etc I’m never using fluent again
4 years ago
Reply from Fluent Home
Hello Jana, I am so sorry you had a bad experience. We would love the opportunity to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!
Oct. 26th, 2021
Verified Customer
Review Source
Nancy McCafferty Phoenix, AZ
they are the worst people to work with. i had a problem that i asked to talk to a supervisor about and was told that wasn't possible. i no longer use this company for security, but because i couldn't cancel my service, i have been paying 2 companies every month.
4 years ago
Reply from Fluent Home
Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. Having located your account, it seems we have not spoken with you sense 2018. We would be more than happy to work with you and assist in any way that we can. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!
Oct. 7th, 2021
Verified Customer
Review Source
Tasha Bunner
Paying way too much. The panel has perpetually been on a low battery notification for years with no resolve. Upon renewal of contract I was promised an enhanced package which never materialized. Representatives have been through the neighborhood and did not follow through with any investigation of my concerns
4 years ago
Reply from Fluent Home
Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?
Apr. 7th, 2021
Verified Customer
Review Source
Jess L
Very difficult to cancel services once our contract was up. They continued to withdraw payments from our account even after I cancelled the service. Had to go through my bank to stop the payments.
4 years ago
Reply from Fluent Home
Hello Jess, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!
Nov. 4th, 2021
Verified Customer
Review Source
Phyllis Fort Wayne, IN
They use deceptive business practices. I tried to cancel my less-than-adequate service because I could no longer afford it, but they insist that I owe them for a year and refuse to remove their equipment.
4 years ago
Reply from Fluent Home
Hello Phyllis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!
Nov. 4th, 2021
Verified Customer
Review Source
Sandra
They started out higher but we can't seem to get any service -our shop security hasn't worked in a year (put in new batteries) still doesn't work and it seems each piece takes a different type of battery. such a hassle
4 years ago
Reply from Fluent Home
Hello Sandra, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss this with you! Please call us at 855.238.4826. Look forward to hearing from you!!!!
Nov. 6th, 2021
Verified Customer
Review Source
Morris Ertman
I have an unrepaired monitoring system they have not completed repairs on, because they claim the screen is broken, which it is not. So, I've unhooked the system so as not to have it beep intermittently.
4 years ago
Reply from Fluent Home
Hello Morris, I am sorry you had a bad experience. How can I correct this for you? We would love to troubleshoot further with you on this. Please call us at 855.238.4826. Look forward to hearing from you!!
Nov. 6th, 2021
Verified Customer
Review Source
Margo Dayton, OH
Their service stinks. When you call, you wait for one to three weeks to get service. Our alarm has been going off and they don’t answer consistently. They need to get closer to their customers.
4 years ago
Reply from Fluent Home
Hello Margo, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!
Nov. 8th, 2021
Verified Customer
Review Source
Glenn White Oregon City, OR
I canceled my service in December of 2020 but some back door item I am stuck for another year of payments which i find offensive for you as a business to force someone to maintain something that they don't want!!
4 years ago
Reply from Fluent Home
Hello Glenn, I am sorry you had a bad experience. We would love to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!!!
Oct. 28th, 2021
Verified Customer
Review Source
Angie
Poor site service. I’ve asked several times for someone to assist me to change batteries in my sensors. Tired of asking. I would never have continued my contract for 2 more years.
4 years ago
Reply from Fluent Home
Hello Angie, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!
Oct. 26th, 2021
Verified Customer
Review Source
Rodney Kuehn
I wanted to make changes and the contract is very inflexible unless you are willing to sign up for another 5 years. I think the plan is too expensive for what else is out there and company is unwilling to modify.
4 years ago
Reply from Fluent Home
Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. We can completely understand the frustration of a contracts limited flexibility. However, the agreement between the company and the customer is important to remain as intended by both parties. We are happy to work with our customers as much as possible on pricing however these changes do require a new agreement in an effort to protect both the customer and the company in having clearly outlined obligations for both parties. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com
Oct. 7th, 2021
Verified Customer
Review Source
Anonymous Salem, OR
Was not pleased with equipment as it continually was compromised. Finally gave up on successful repairs and disabled it. I want the fee discontinued as a monthly payment for equipment I can not, will not use.
4 years ago
Reply from Fluent Home
Hello, I am sorry you had a bad experience. What can we do to correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!
Sep. 29th, 2021
Jason Jarrett
My family has 2 alarm systems thru Fluent. Both 4 year contracts are up. I have called multiple times to try to cancel one and have a tech come out for the other and maybe sign another agreement as long as all the equipment is repaired or replaced. The last time I called the customer service agent answered after about 20 mins and told me he needed to transfer me over to another agent. After I waited again for 20 minutes on hold I entered my number for a call back like I did before and never got a call back!
9 months ago
Reply from Fluent Home
Hi Jason,
We sincerely apologize for the frustration you've experienced while trying to reach us. Providing reliable service and support is our priority, and we regret that we’ve fallen short. Unfortunately, I couldn’t find your account in our system, but we’d love the opportunity to make things right. Please send your contact info to Support@fluenthome.com, and we’ll be in touch to resolve this for you.
We sincerely apologize for the frustration you've experienced while trying to reach us. Providing reliable service and support is our priority, and we regret that we’ve fallen short. Unfortunately, I couldn’t find your account in our system, but we’d love the opportunity to make things right. Please send your contact info to Support@fluenthome.com, and we’ll be in touch to resolve this for you.
Mar. 6th, 2025
Glen Cuming
Since switching from another home security and automation company, we have had several issues with Fluent. We had several questions about the installation that were never addressed. Also, you cannot view any of the cameras on the panel, which was unknown until after the fact.
However, the most disappointing aspect has been the service, which has been dismal at best. There is a distinct lack of accountability for their service or their products. The absence of any meaningful warranty means that every issue, every faulty equipment, and every service call comes with a cost, making us feel cautious and wary of their offerings.
We have also had multiple alarms occur where there was no call to investigate the issue or perhaps a call to our voicemail with no follow-up.
We do not intend to renew this contract once it is over.
1 year ago
Spectra Private Investigations & Consulting Inc.
this company will lock you into a contract then not answer any calls afterwards. The sales person will not call you back or honor the agreement. the decision period is only 10 days but the sales person will say 30 days. Waited on hold 5 times for over 1.5 hours only reaching a person once who did not help diverting me to a department who could not help. They did not deliver on the system and the cameras don't work. They say the sensors work so that is honoring the monitoring a slide in the contract to lock you in. You cannot cancel and they will charge you until you pay out 5 years. they call the same day you order the system so they record you agreeing to contract before they install. if you have problems they say you agreed and then the customer service disappears.
1 year ago
Reply from Fluent Home
Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.
Jul. 31st, 2024
Sam Denotter Edmonton, AB
After deciding I wanted to move to a new city, I wanted to cancel my contract with Fluent. I was informed that it would be no problem and they would help me when the time came. Fast forward to after selling the old home and buying a new one. I called Fluent again, and they said they could cancel the contract but I would have to pay out the entire contract price. Personally I could see paying out maybe half, but not the entire amount. that was 18 months ago. Now I am trying to prevent them from billing me month to month now that my contract is up, and the process is horrid. I had to wait on hold for around 20 minutes to talk to someone in retention, who told me what a simple FAQ could have told me. GET A CALL BACK SERVICE! In the end my phone call was just short of 35 minutes! To cancel an expiring contract.
1 year ago
Reply from Fluent Home
Hello Sam,
Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.
We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.
Thank you for your feedback.
Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.
We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.
Thank you for your feedback.
Feb. 26th, 2024
Jennifer Delliskave Midvale, UT
Be aware of Fluent's door-to-door salesmen!!! My 82 yo mom let one into her house and was scammed into a 5-year contract. The salesman knew she already had security with another company, but he didn't bother to find out if she still had time on her existing contract. It would have been easy to have her call the company while he was there to check, but he was more interested in getting a big commission. He had her sign all the paperwork that day to tell the other company she was changing services. It cost mom $1500 to pay off the contract. This company is also not clear about how much it really costs for their service. They told mom it would only be $24.99 per month, but she did not understand that she would also have to pay $2000 for new equipment -- which of course would be added to her monthly bill. Between the $1500 contract payment and $2000 in new equipment, she ended up paying more than if she had just stayed with her old company. When I confronted Fluent's management and the salesman, they would not let her out of the new contract. They also kept telling me "Oh, but we're saving her so much money!" The total cost for her was more than her whole monthly Social Security payment. These people are crooked.
1 year ago
Reply from Fluent Home
Hello,
We apologize for any inconvenience you may have experienced, Jennifer. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
We apologize for any inconvenience you may have experienced, Jennifer. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
Feb. 1st, 2024
Jennifer H St Louis, MO
Just run!!!! If I could give a zero I would! Worst experience ever! Only had service since Oct 2023 door bell, wall panel and app have never worked properly was told a tech was coming to fix still 3 months later nothing. I've called over 2 dozen times to be pushed away. Within 30 days of owning I told them I wanted out of contract they lied and told me I couldn't get out of the 5 yr contract. We had our alarm go off for over 15 minutes Dec 26th no one from fluent called to check on us. We called asked why they told us no one works past 9pm. What's the point of service if no one is monitoring it? Unacceptable. We've been told a tech isn't in our area yet a tech came in Oct to install it...kinda odd if you ask me. Was told once it's all fixed a credit would be applied but until it's fixed they aren't going to do anything then was told it's not their responsibility to have functioning equipment...seriously? I've recently reported them to BBB to get out of a contract that has never been working since day 1 and am waiting on response. Buyer beware. Do not use this company they are scam artists and will not help you at all. Still 3plus months later 90% of our equipment doesn't function correctly. Still waiting on a supervisor to contact us back and still waiting a tech to come fix the faulty products.
1 year ago
Reply from Fluent Home
Hello,
We apologize for any inconvenience you may have experienced, Jennifer. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
We apologize for any inconvenience you may have experienced, Jennifer. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
Feb. 1st, 2024
D.J. Trezise Washington, DC
Deceptive, sneaky, dishonest
I signed a contract 5 years ago. A year ago, I called to try to cancel and was told I needed to wait out my contact which is scheduled to end 01/16/2024. Today (12/21/2023) I called to make sure no additional withdrawals would be made since my contract was ending.
Guess what?! THEY AUTO RENEWED MY CONTACT FOR THREE MORE YEARS because I did not contact them 30 days prior to my contracting ending.
Here's the thing. If you call for ANY reason other than to upgrade your system or subject yourself to aggressive selling tactics, your calling is "oops sorry" disconnected. I had to try for three days to contact someone and finally got a hold of someone who could give me the direct line to Resolutions.
The same thing happened a year ago. So no, I do not want to continue, upgrade or refer anyone else to this abominable service.
1 year ago
Reply from Fluent Home
Hello,
We apologize for any inconvenience you may have experienced, Dawn. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
We apologize for any inconvenience you may have experienced, Dawn. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
Dec. 29th, 2023
Kathy Miller CA
I signed up for Fluent 5 years ago all was good in the beginning then cameras stopped working all technical support did was send me a utube link. No help. NOW I HAVE FULFILLED MY 60 MONTH CONTRACT. WHEN I CALLED TO VERIFY WHEN MY CONTRACT WAS OVER I WAS INFORMED THAT I WOULD THEN GO TO A MONTH TO MONTH SERVICE. I DECIDED TO GO A DIFFERENT ROUTE AND HAVE BEEN TRYING TO CANCELY SERVICE FOR MONTHS NOW. I HAVE CALLED BEEN PUT ON HOLD FOR OVER AN HOUR AND BEEN HUNG UP ON MULTIPLE TIMES FINALLY WAS TOLD THAT I NEEDED TO SEND A CERTIFIED LETTER WITH INTENT TO CANCEL IMMEDIATELY, ACCOUNT NUMBER AND SIGNATURE ....
WHICH I DID. IT TOOK THEM A MONTH TO ACCEPT THE LETTER AND STILL NO CANCELLATION. NOW IM TOLD THAT I AM LOCKED IN ANOTHER CONTRACT.... WHICH I DID NOT AGREE TO.... AND THEY WANT A BUY OUT.... RESOLUTION DEPARTMENT IS JUST JERKING ME AROUND. I HAVE NOW CONTACTED THE STATE ATTORNEY AND PRIVATE ATTORNEY.
HORRIBLE EXPERIENCE.
1 year ago
Reply from Fluent Home
Hello Kathy,
Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.
We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.
Thank you for your feedback.
Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.
We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.
Thank you for your feedback.
Dec. 29th, 2023
Jody Mason Overland Park, KS
Faulty equipment, bad customer service. Have not been satisfied for years, but we signed a 5 year contract, so we've suffered through. Called to finally cancel as I could not remember the exact end of our contract. Found out it was in July and since we didn't cancel prior to that they automatically extended our contract for another 3 years and are telling us there is no way to cancel at this time other than to pay out the new 3 year contract. They also did not notify us, lower our rate, or provide updated equipment. When we signed we were told the price was so high due to the equipment being paid for over the course of the 5 year contract.
1 year ago
Reply from Fluent Home
Hello Jody,
Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.
We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.
Thank you for your feedback.
Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.
We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.
Thank you for your feedback.
Dec. 11th, 2023
Donna Riggs Apache Junction, AZ
This company came to my 93 year father’s home and told him that their company was taking over the existing home security company that he currently has had for many years. The gentleman (I use that term loosely) was very nice and chatted with my father and helped him sign a 5 year contract, again my father is “93 yrs” old….I have contacted Fluent and explained my disgust with how they misrepresented themselves. He is still under contract with his existing company till 2025..
They have already changed his key pad etc. NO ONE from Fluent will discuss the fraudulent actions by their company. After hours on hold, we were told that he signed a contract (of which we have no copy of what he signed….I am attempting to get a copy now) and it is binding, if he doesn’t pay, they will send him to collection, Gratefully, his current security system is attempting to help us …I was told Fluent has a reputation for this type of deceitful sales…VERY FRUSTRATED WITH THIS COMPANY…..EVERYONE BE CAREFUL OF THEIR TACTICS..
2 years ago
Reply from Fluent Home
Hello,
We apologize for any inconvenience you may have experienced, Donna. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
We apologize for any inconvenience you may have experienced, Donna. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
Nov. 20th, 2023
Katie Harrison Regina, SK
I have my home security through Fluent, originally with AlarmTek, I phoned to cancel it in April 2023. I didn't want to pay for the three months still left on my 60 month contract so I decided to wait. Was not told of any 60 day clause in which I had to inform your company of the cancellation. I said I would call back. Did so several months later, once my contract had ended, discussed a lower payment, but still decided to wait until I talked to my husband to be sure. Still no mention. Phoned again that same month (July 31, 2023) to be told that my contract actually autorenews for two years if I don't inform you within 60 days. The resolution member was being condescending, I asked him to stop, he then said I was being condescending. He hung up the phone me twice, and said things like "Oh, Did I hurt your feelings" and "Have you talked to your lawyer friends yet?" Unacceptable and Unprofessional. I have already launched a complaint with BBB, will be writing consumer affairs and have contacted consumer advocate media regarding this. I have posted this on the other executive social media accounts. Something must be done about this immediately.
2 years ago
Reply from Fluent Home
Hello,
We apologize for any inconvenience you may have experienced, Katie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
We apologize for any inconvenience you may have experienced, Katie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
Nov. 20th, 2023
Leslie Smith Salt Lake City, UT
I wish I could give zero starts for this company. DO NOT recommend. The equipment is faulty and customer service is non-existent. I waited on hold for over 15 minutes and when I finally got a representative, he was unhelpful and rude. I am clearly frustrated so I was hoping to speak with someone who was understanding and competent to deal with the situation. When I asked to speak with a manager, he said I would get a call and hung up on me. For reference, we had a tech out here within the last 7 months who supposedly fixed our system. We have had multiple false alarms and our panel is completely dead with no function. The panel was replaced in January. I’ve called to try and troubleshoot the problems and unfortunately, I’ve continued to have issues. I never signed a contract but I was told that our phone call conversation “legally puts me under contract” so now I have to continue paying for a service that I’m not receiving. RUN AWAY from this company!
2 years ago
Reply from Fluent Home
Hello,
We apologize for any inconvenience you may have experienced, Leslie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
We apologize for any inconvenience you may have experienced, Leslie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.
Nov. 20th, 2023
