Name: Vivint
Rating: 3.4

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Verified Customer

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Sara

Great, we have had quick responses when we call. We have updated a couple of times7

4 years ago

Reply from Vivint

Thank you, Sara, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Roger Curry

Never have we had a failure or a false alarm! We have utmost confidence in system.

4 years ago

Reply from Vivint

Thank you, Roger, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jackie

The products are good. The customer service is good. I have had them for over 10 years.

4 years ago

Reply from Vivint

Thank you, Jackie, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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General Allen, TX

Easy to use and very advanced technology. They handle all my issues very quickly.

4 years ago

Reply from Vivint

Thank you, General, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Andrew Hughson, CA

It's easy to use. Everytime I have an issue they get right on it and take care of it for me.

4 years ago

Reply from Vivint

Thank you, Andrew, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jon

They are really knowledgeable most of the time. I would like there to be more space when recording.

4 years ago

Reply from Vivint

Thank you, Jon, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Debra

They answer quickly and they know what they're talking about when you ask questions.

4 years ago

Reply from Vivint

Thank you, Debra, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Pollie

I like that I can monitor it from my phone and I don't have to be at home for every package.

4 years ago

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Verified Customer

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Eddie

Easy operation. There was a few problems and they come out and fix it in no time.

4 years ago

Reply from Vivint

Thank you for your feedback Eddie! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Jeanetta

I can check it and see if anybody's been outside my house and it rings on my phone.

4 years ago

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Verified Customer

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David

There's a few issues with the app that need to be fixed but in general the equipment tends to work really well.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Booker

I like the wireless service. I can set my alarm with my phone and check my cameras when I'm not at home.

4 years ago

Reply from Vivint

Thank you for your feedback Booker! We are so glad to hear about your experiences with us and how you're enjoying accessing your home from your app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Toya

Really good customer service employees. It works pretty good. I am still having an issue with one of their products.

4 years ago

Reply from Vivint

Thank you for your feedback Toya! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Valencia Johnson

Dependable service. Great product. I'd like to hear about additional products for consideration

4 years ago

Reply from Vivint

Thank you for your feedback Valencia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Bert

The features are good and it is convenient. It works and when we had an issue, the issue was resolved.

4 years ago

Reply from Vivint

Thank you for your feedback Bert! We are so glad to hear about your experiences with us and your system. When you've got a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Charles

Easy to use and never had any problems with it. I feel confident because it is there.

4 years ago

Reply from Vivint

Thank you for your feedback Charles! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Patrick

Keep up the good work. They're good. Everything has worked and I haven't had any problems with it.

4 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Pride

Always there when needed. Service professionals are knowledgeable and thoughtful.

4 years ago

Reply from Vivint

Thank you, pride, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Craig Barker

It has been a great experience. They are respondent in a very timely manner. I like them.

4 years ago

Reply from Vivint

Thank you, Brian, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Judy Mc

Knowing I can contact help with my security system any time of day is important to me.

4 years ago

Reply from Vivint

Thank you, Judy, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Tony Melendez

Fair..Tried to add to the stuff I have and the price is rediculous. The app going away also is an issue. My system needs work.

4 years ago

Reply from Vivint

Thank you, Tony, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Carmen

Excellent customer service. Respond as soon as the alarm is tripped and make sure customer is ok.

4 years ago

Reply from Vivint

Thank you, Carmen, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Mona Shreveport, LA

The minute something happens they get on the line to ask you about it. It's up to date and easy to use.

4 years ago

Reply from Vivint

Thank you, Mona, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Robert Colorado Springs, CO

It works well. Every time we've had to call they've been able to handle any issue we had.'

4 years ago

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Verified Customer

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Peter League City, TX

They really can't get their billing straight and every month we set up for auto pay and every month the auto pay does not work and it's a real pain.

4 years ago

Reply from Vivint

Thank you for your feedback, Peter. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Pat North Las Vegas, NV

Excellent response time. We have had a few issue with the equipment but it's always handled.

4 years ago

Reply from Vivint

Thank you, Pat, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Brian

They contact you immediately and they guide you through the steps to rectify any problems.'

4 years ago

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Verified Customer

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Diane

A good overall company. All the equipment seems to work properly. They get back to you right away and are reliable.

4 years ago

Reply from Vivint

Thank you, Diana, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Carol Bonaire, GA

They're a good company. They're always on top of everything and it's up to date.

4 years ago

Reply from Vivint

Thank you for your feedback Carol! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
It can lead to some really great perks.

Feb. 15th, 2020

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Verified Customer

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Danielle Louisville, KY

Like the response time, it was timely. They are knowledgeable on what they are doing.

4 years ago

Reply from Vivint

Thank you for your feedback Danielle! We appreciate you letting us know about your experience with our service. When you have a chance, reach out to our chat team to get your referral code through this link:
It can lead to some really great perks.

Feb. 15th, 2020

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Verified Customer

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Janice Courtland, MS

I can monitor from my phone from the mobile app with doorbell camera, which I like.

4 years ago

Reply from Vivint

Thank you for your feedback Janice! We are so glad to hear that accessing your system through the app is able to give you an increased peace of mind. When you can, reach our to our chat team to get your referral code through this link:

Feb. 15th, 2020

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Verified Customer

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Michelle St Louis, MO

The best thing about using Vivint is that I can unlock the door from my phone and I like he service they give me.

4 years ago

Reply from Vivint

Thank you for your feedback Michelle! It is great to know that you're enjoying controlling your door lock with your app. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Javier Artesia, NM

It's reliable, I haven't had any issues and I like that you don't need a land line.

4 years ago

Reply from Vivint

Thank you for your feedback Javier! We are so glad to hear that you're enjoying the reliability of your system. When you have a chance, contact our chat team to get your unique referral code using this link:
It can lead to some great perks!

Feb. 15th, 2020

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Verified Customer

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Emma

I think it is reliable with the cameras and security. It's all good. The people are approachable.

4 years ago

Reply from Vivint

Thank you for your feedback Emma! We are so glad to hear that you're enjoying the reliability of your system, and that you're comfortable working with our support if needed. When you have a chance, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Tj

good! Except When the number that comes up customer service on the panel and I need tech support"

4 years ago

Reply from Vivint

Thank you for your feedback TJ! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 4th, 2020

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Verified Customer

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LaGaydra Murphy

I've had Vivint for 2 years with no issues and customer service is always friendly and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback LaGaydra! It is so good to know that you're enjoying your system, and we appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Ricardo Valdivia

Had an alarm issue due to low battery. And I will change the battery to see how it will respond.

4 years ago

Reply from Vivint

Thank you for your feedback Ricardo! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Karen

Love feeling secure in my home. Easy to set up and turn on alarm. Locking the front door with my phone is very handy.

4 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear that your system is giving you and your family peace of mind, and that you're enjoying controlling your door lock with the app. When you have a chance, reach out to our chat support team to get your referral code using this link:
It can lead to some really great perks!

Feb. 15th, 2020

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Verified Customer

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Carlton Whaley

Vivint was okay until they went up on my bill without informing me. After speaking with them my bill was lowered.

4 years ago

Reply from Vivint

Thank you for your feedback Carlton! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Lettie Miller

The best ever very quick fast response time.. helpful and informative thank you!!!

4 years ago

Reply from Vivint

Thank you for your feedback Lettie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Ronald Hebert

Always ready to help with problem. Ready to come out and assist. Easy to contact.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Jenny Neese

Very good I have recommended it to all of my family and friends and I even had several sign up.

4 years ago

Reply from Vivint

Thank you for your feedback Jenny! We appreciate you letting us know about your experience. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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D

They're always attentive and responding to calls. The camera clarity is pretty good and also the wifi abilities are too.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Marie

Technicians are usually professional and knowledgeable on what to do. They are also kind and compassionate.

4 years ago

Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Pazie-Mae

We greatly appreciate that they give good service and it had worked without any issues.

4 years ago

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Verified Customer

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Bobby

Dependable and professional service people and I've been them for four years now.

4 years ago

Reply from Vivint

Thank you for your feedback Bobby! We appreciate you letting us know about your experience with us through the years. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Allan Gilroy, CA

We have very good experience in Vivint . I like there equipment they have very good technicians

4 years ago

Reply from Vivint

Thank you, Allan, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Natha Lloyd Miami, FL

No one is available to come to the home to fix the thermostat the sensors or anything I feel like I'm on my own with everything and I'm ready for this contract end. This is not for people who can't do things for themselves.

4 years ago

Reply from Vivint

Thank you, Natha, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Missy Rosette Rock Springs, WY

I feel safe with the system. I also like the emails I get telling me what the system needs my attention.

4 years ago

Reply from Vivint

Thank you, Missy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Maryann Baase Wyandotte, MI

HORRIBLE if I did not have a contract I would get rid of the system. Cameras keep going off line tech can't help and every service call is $45. 00 things work maybe 1 day and the back to the same old problems

4 years ago

Reply from Vivint

Thank you, Maryann, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020