Name: Vivint
Rating: 3.5

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Verified Customer

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Bernard

Customer support answered right away. I got to talk to them and got the problem fixed on it.

4 years ago

Reply from Vivint

Thank you, Bernard, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Daniel

They always seem to take care of the problem I have. I am able to use my mobile phone to turn it on and off.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Roy

customer support is usally responsive. The equipment seems top notch and I like the pricing and remote usage.

4 years ago

Reply from Vivint

Thank you for your feedback Roy! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Marildania

The security system is easily accessible from anywhere. They're extremely responsive.

4 years ago

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Verified Customer

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Paula

Anytime we needed help, they have somebody over right away. They're very attentive.

4 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with our attentiveness. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Anonymous

Customer service is the best. We always come to a solution. The system is definitely on the higher end.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Gail

I haven't had any trouble with the equipment. Sometimes it's very hard to get through to customer service.

4 years ago

Reply from Vivint

Thank you, Gail, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Phaedra Kinston, NC

They always work to correct the problem. They are very quick when something goes wrong.

4 years ago

Reply from Vivint

Thank you, Phaedra, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Leticia Quiroga

The service has been good but it seems like the battery needs to be replaced and I always have to call and get assistance.

4 years ago

Reply from Vivint

Thank you for your feedback Leticia. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. When you have a chance, give us a cal at 1-800-216-5232.

Apr. 11th, 2020

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Verified Customer

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william young

A grate ride gives you peace of mind knowing that your house is protected by such a great service

4 years ago

Reply from Vivint

Thanks for the feedback, William! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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David

I've had them for years. I haven't had and problems with it. It would be nice if it was cheaper.

4 years ago

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Verified Customer

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V

Home security is easy with Vivint. Customer service was great. Service rep courteous.

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Sandra Vaughn

So far everything has been great, any issues I have had had been fixed in a timely manner.

4 years ago

Reply from Vivint

Thanks for the feedback, Sandra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Morgan Maughan

Great company, wonderful customer service! Equipment is great, and very reliable.

4 years ago

Reply from Vivint

Thanks for the feedback, Morgan! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Mitchie Franklin

I have had great experience with Vivint -- Respond quickly --- helpful with system problems. etc..

4 years ago

Reply from Vivint

Thanks for the feedback, Mitchie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Lew Fowler

Excellent service for detection of any notification. e-mail & phone conversatoions

4 years ago

Reply from Vivint

Thanks for the feedback, Lew! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Gurdev Manteca, CA

The security system has good reception and the best thing about Vivint is the cameras.

4 years ago

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Verified Customer

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Valerie Atlanta, GA

I've been very pleased with the service. I do from time to time have issues with the alarm going off for no reason.

4 years ago

Reply from Vivint

Thank you for your feedback Valerie. We appreciate you letting us know about your experiences with us, and would love to look into your concern with your system further. Give us a call at 1-800-216-5232.

Mar. 19th, 2020

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Verified Customer

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Ronald Shepherdsville, KY

Never had any problems. Equipment is as good or better than any I've seen before.

4 years ago

Reply from Vivint

Thank you for your feedback Ronald! We are so glad to hear about your experiences with us and your system. When you've got a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 19th, 2020

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Verified Customer

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Carolyn

Good so far. The only think I don't like is the contract for the equipment. I love the service overall.

4 years ago

Reply from Vivint

Thanks for the feedback, Carolyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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David Kiser

They are just fine. The few times that the system was activated by accident, they are quick to respond.

4 years ago

Reply from Vivint

Thanks for the feedback, David! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Jochimin

It have been veey concenience specially that i can speak to my kids trough the camer inside the house

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Kelley

I like the service its convienent to have the app on my phone to monitor my home

4 years ago

Reply from Vivint

Thanks for the feedback, Kelley! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Linda Vosik

very courteous and prompt with every call - always solved the problems or questions that I had.

4 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Mike Brott

Incredibly professional service. Immediate response time when needed. Highly recommend!!!

4 years ago

Reply from Vivint

Thanks for the feedback, Mike! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Pamela

Very happy with the service it makes me feel safe in my home at all times and away

4 years ago

Reply from Vivint

Thanks for the feedback, Pamela! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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robert reyes

Customer relations is very important to me and Vivint has surpassed that area of customer support.

4 years ago

Reply from Vivint

Thanks for the feedback, Robert! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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anonymous Idaho Falls, ID

They are reliable. They check with you to see if you need things replaced or upgraded.

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Melania

Customer service is wonderful the representatives are very understanding and patient

4 years ago

Reply from Vivint

Thank you for your feedback Melania! We are so glad to hear about your experiences with our customer service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 10th, 2020

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Verified Customer

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Ray Johnson

Excellent service! Very good product & service. Very happy with the service they provide.

4 years ago

Reply from Vivint

Thank you for your feedback Ray! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your unique referral code.

Mar. 10th, 2020

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Verified Customer

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Gustavo Yanez

okay, I would to see more live attention over the phone from the company, like when alarm goes on that call from you it would make me feel safer

4 years ago

Reply from Vivint

Thank you for your feedback Gustavo. We appreciate your feedback about your experiences with us, and would love to look into your concerns further. Please give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Verified Customer

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Marcia Bagamery

Response time is very fast and operators are pleasant. However, I am not a fan of long term contracts.

4 years ago

Reply from Vivint

Thank you for your feedback Marcia! We are so glad to hear about your experiences with us and your system. If there is anything that we might be able to assist with, please give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Verified Customer

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Eva Jones

Great customer service, accountability, trust. The payment site could be better designed.

4 years ago

Reply from Vivint

Thanks for the feedback, Eva! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Emily

Excellent service and I gave that due to the Tech Jeff he's the reason for the 5 stars

4 years ago

Reply from Vivint

Thanks for the feedback, Emily! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Wanda Cary

It has been great. I wish the batteries last a litle longer but othet than that no cpmplainst

4 years ago

Reply from Vivint

Thanks for the feedback, Wanda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Beverly Ward

Fast response when alarm sounded. Efficents of changing my contact people with phone numbers.

4 years ago

Reply from Vivint

Thanks for the feedback, Beverly! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Brianna Duran

Someone came inside my house from vivint saying there upgrading phone numbers to 4g he never came back to do the work I feel creeped out and scared now like if he going to rob me like he was jus looking around

4 years ago

Reply from Vivint

Thank you for your feedback Brianna. We appreciate you letting us know about your experience and we would love to look into this situation further. Please give us a call at 1-800-216-5232 so that we can.

Mar. 9th, 2020

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Verified Customer

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Consuelo Munoz

I'm calling customer service is fantastic they figure out your problem right away they're friendly

4 years ago

Reply from Vivint

Thanks for the feedback, Consuelo! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Cathryn

I only have had one issue and had to order another doorbell. Every time I've called, they handle issues quickly.

4 years ago

Reply from Vivint

Thank you for your feedback Cathryn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Anonymous Big Lake, TX

I like that it is in connection with the local fire department and police department.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Daniele Victorville, CA

It's easy to use. Very self explanatory. Everyone was very quick to help us with any questions.

4 years ago

Reply from Vivint

Thank you for your feedback Daniele! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Lorraine Barlow

Very good experience so far I like it that tells you what door someone has opened

4 years ago

Reply from Vivint

Thank you for your feedback Lorraine! We are so glad to hear about your experiences with us and your system.

Mar. 4th, 2020

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Verified Customer

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Dennis scarbrough

Very nice friendly people every time I call they always solve the problem no matter what the problem is

4 years ago

Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear about your experiences with our service.

Mar. 4th, 2020

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Verified Customer

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Torrance

Home owner & vivint user since 2016. Great experience with security and smart home features.

4 years ago

Reply from Vivint

Thank you, Torrance, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Tammy

Awesome! Great customer service! Made sure everything was done and working before helft.

4 years ago

Reply from Vivint

Thank you, Tammy, for your feedback! We appreciate you letting us know about your awesome install experience. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Sandi

They provide good customer service. It's not often I need to speak with a person, but when I have they were attentive.

4 years ago

Reply from Vivint

Thank you, Sandi, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jane Booth

I appreciate how knowledgeable and supportive everyone I've had contact with have been.

4 years ago

Reply from Vivint

Thank you, Jane, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Linda Frantz

They are on top of everything. Customer service is very attentive to your needs.

4 years ago

Reply from Vivint

Thank you, Linda, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Sara

Great, we have had quick responses when we call. We have updated a couple of times7

4 years ago

Reply from Vivint

Thank you, Sara, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Roger Curry

Never have we had a failure or a false alarm! We have utmost confidence in system.

4 years ago

Reply from Vivint

Thank you, Roger, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020