Name: Vivint
Rating: 3.5

check_circle

Verified Customer

star star star star star_border

Simeon

They're easy to contact. They have resolved any issue that I've had. I think they're a little bit pricey.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I like everything about it, but It's too expensive. The customer service is always good.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Jack

Service and features are good and the system is easy. Company is very responsive and the system we have is reliable.

3 years ago

Reply from Vivint

Thank you for your feedback Jack! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Susan

Vivint is very mannerly on the phone. We haven't had any breaks or failures with our home security system.

3 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

check_circle

Verified Customer

star star star star star

Laneen Morgan Warner Robins, GA

Staff is knowlegable and helpful. They take time to explain all the products and services.

3 years ago

check_circle

Verified Customer

star star star star star

Alvin Dunnam Tuscaloosa, AL

It has been fine. Always able to get someone when I call. Take care of issues in a timely manner.

3 years ago

check_circle

Verified Customer

star star star star star

V. Henderson Waterloo, IA

Great, I love the service. Helps me to feel safe at home and when I’m away from home.

3 years ago

check_circle

Verified Customer

star star star star star

John Lowell, AR

It has been good. I wish the old app would be fixed. I can't view triggered videos on my iphone.

3 years ago

check_circle

Verified Customer

star star star star star

Jennifer Snow Mack, CO

Amazing, they have always been friendly and have helped me out with any issues I have had!

3 years ago

check_circle

Verified Customer

star star star star star

Washington Henderson, NV

service has been very good. WHY!! I gave you all the experience you need for this survey.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ms. Holland Palmdale, CA

My camera's keep going off line. When the technician fixes one things and another issue fomes up. Last month put cametas back on line now cant review recordings

3 years ago

Reply from Vivint

Thank you for your feedback Ms. Holland. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

check_circle

Verified Customer

star star star star star

Margaret

They've very easy to talk to. They talk you through everything. It always works.

3 years ago

check_circle

Verified Customer

star star star star star_border

Lacy

I don't have the complete package yet. I'm still waiting for them to fix something and it's been a month.

3 years ago

Reply from Vivint

Thank you for your feedback Lacy. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Kelly

It's convenient and I like the accessibility to security to our home via camera system and remote.

3 years ago

check_circle

Verified Customer

star star star star star

Wayne

The few times I've had to deal with them, they came right away. Equipment works.

3 years ago

check_circle

Verified Customer

star star star star star

Shirley

I like the pendant. It all seems to work fine. If you have any type of problem they help me.

3 years ago

check_circle

Verified Customer

star star star star star

Abel

It's a good security system. They answer all my questions and help me with any problem I've got.

3 years ago

check_circle

Verified Customer

star star star star star_border

Marvalyn

The camera monitoring is the best. They have been having some false alarms so if that could be fixed.

3 years ago

Reply from Vivint

Thank you for your feedback Marvalyn! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Andrew

The system is easy to work and convenient. They're very courteous and good price.

3 years ago

check_circle

Verified Customer

star star star star star

Foster

The older equipment needs to be replaced but it is reliable. Customer service are very responsive.

3 years ago

check_circle

Verified Customer

star star star star star

April M. Love Salt Lake City, UT

They have been professional when I've had to contact them. I can always count on Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback April! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Juan Banuelos Rialto, CA

Exceptional. I am immediately contacted. So reliable. My family feels very safe.

3 years ago

Reply from Vivint

Thank you for your feedback Juan! We are so glad to hear about your experiences with us and how your system helps you and your family to feel safe. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Stephanie Golden Arlington, TX

Overall very good. The representatives I speak to are always courteous and helpful.

3 years ago

Reply from Vivint

Thank you for your feedback Stephanie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

judith Jacksonville, FL

Excellent. GREAT. And, I have needed to call for assistance-prefect help. Thank You.

3 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

kerry black Lanham, MD

Great camera view security great package when not at home can trust this security system

3 years ago

Reply from Vivint

Thank you for your feedback Kerry! We are so glad to hear how you're enjoying your camera. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

donna keammerer San Antonio, TX

AWSOME We feel very safe and secure when we are at home or especially when we are away.

3 years ago

Reply from Vivint

Thank you, donna , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Doug Seguin, TX

It has been very good. They are always ready to help.If I have a problem are just a question.

3 years ago

Reply from Vivint

Thank you, Doug, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Gary Yakima, WA

We feel like we're taken care of and anytime we have a problem they call us right away.

4 years ago

Reply from Vivint

Thank you, Gary, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

The service is reliable. They respond quite quickly and they've tried to solve the issue that I brought to them.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Yvette Baltimore, MD

I like that I can remotely see everything when I'm going out of my house. That's what I like most.

4 years ago

Reply from Vivint

Thank you, Yvette, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Frank Wadley, AL

Any issue that I've had, they resolved it expeditiously. Quality equipment and low payments.

4 years ago

Reply from Vivint

Thank you, Frank, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

BEVERLY BROOKS Richmond, VA

IT WORKS GREAT I LOVE THAT IT WORK AWAY FROM HOME. IT LETS YOU KNOW WHEN THINGS ARE NO SECURE

4 years ago

Reply from Vivint

Thank you for your feedback Beverly! We are so glad to hear about your experiences with us and how you are enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Christine Ekdahl-Bravo Harker Heights, TX

This is a great company for security. The videos are clear and you can see individuals.

4 years ago

Reply from Vivint

Thank you, Christine, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Dallas Boatman McMinnville, OR

expensive at the start we haven*t had to use them. We like the service . price now competative.

4 years ago

Reply from Vivint

Thank you, Dallas, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Delia Miami, FL

Great experience , from customer service to technical support , they are excellent

4 years ago

Reply from Vivint

Thank you, Delia, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Donna Ross Oklahoma City, OK

I am impressed with the service I receive from Vivint. And it's pretty economical.

4 years ago

Reply from Vivint

Thank you, Donna, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star_border

emanuel russo Blackwood, NJ

for the most part it has been positive. Biggest issue is with customer service when I had my door lock stop working.

4 years ago

Reply from Vivint

Thank you, Name, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243 and we can assist with that door lock concern as well.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Juan Harlingen, TX

Great I have very good experience every time we have a problem they are ready to help

4 years ago

Reply from Vivint

Thank you, Juan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Michael San Jose, CA

First rate company with excellent staff. Fast call back when alarm is trigger in error.

4 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Rebecca Anchorage, AK

They are very helpful. They offer very good service for me and my family. Also they are very kind.

4 years ago

Reply from Vivint

Thank you, Rebecca, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Roger Cooper

We have found Vivint to be a an efficient way to secure and modernize our house.

4 years ago

Reply from Vivint

Thank you, Roger, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Ronald thomas Crockett, TX

excellent service after the install, excellent equipment, professional instalation.

4 years ago

Reply from Vivint

Thank you, Ronald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Stacey Harris Valley Stream, NY

So far its been good. Really like the response time if the alarm is a activated.

4 years ago

Reply from Vivint

Thank you, Stacey, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

star star star star star

Douglas O'Fallon, IL

Quality home security equipment. I choose them for their good customer service and price.

4 years ago

check_circle

Verified Customer

star star star star star

Michael Port Orange, FL

Vivint had more to offer than my previous home security company. They make us feel really secure.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear how your system gives you and your family peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Customer support is very courteous, they're very protp and in a timely is able to fix anything.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

check_circle

Verified Customer

star star star star star_border

Anonymous

They've been very helpful. The equipment works well as far as letting you know if someone is attempting to get in.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

check_circle

Verified Customer

star star star star star

Lee

They didn't have any hidden fees and were precise in what they were doing. Your people are trained.

4 years ago

check_circle

Verified Customer

star star star star star

Anita

They're dependable and let you know what's not right. It seems to work every time.

4 years ago

Reply from Vivint

Thank you, Anita, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

check_circle

Verified Customer

star star star star star

Gloria

I like the price and security cameras. I get immediate feedback from customer support.

4 years ago