Name: Vivint
Rating: 3.4

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Verified Customer

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Maryann Baase Wyandotte, MI

HORRIBLE if I did not have a contract I would get rid of the system. Cameras keep going off line tech can't help and every service call is $45. 00 things work maybe 1 day and the back to the same old problems

4 years ago

Reply from Vivint

Thank you, Maryann, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Pat W Bloomingdale, IL

Have been very pleased with customer service, prompt answering, and helpful staff.

4 years ago

Reply from Vivint

Thank you for your feedback Pat! We are so glad to hear that you're enjoying our customer service. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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anonymous Portage, MI

We haven't had any problems with the equipment at all. I can check it on my iPhone.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and our app. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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David Alice, TX

I could use Vivint with my existing internet. They are very attentive to my needs.

4 years ago

Reply from Vivint

Thank you, David, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Adrian Porterville, CA

They are quick to respond and they get back to you with great customer service skills.

4 years ago

Reply from Vivint

Thank you, Adrian, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Donte Fairfield, CA

It's easy to use and durable. Anytime I've had interactions with them they are always very helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Donte! We are so glad to hear that you're enjoying the ease of your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Kenneth

I heard good thing about them and since I've been using them, everything is fine.

4 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We are so glad to hear that you've been having a great experience with us. When you have a chance, contact our chat team to get your unique referral code with this link:

Feb. 16th, 2020

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Verified Customer

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Christopher Baton Rouge, LA

My mom had it and said it was pretty good so I decided to get it too and it is a good system.

4 years ago

Reply from Vivint

Thank you for your feedback Christopher! We are so glad to hear that you're enjoying your system and hope that your mom is as well. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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denise longman

Customer service is great, but I'm not sure how it is communicated to police when alarm goes off.

4 years ago

Reply from Vivint

Thank you, Denise, for your feedback! It is so good to know that you're enjoying your system and service. When you can, reach out to our chat team they can help with any question and to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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jerry leslie

very good service and very helpful if you call they can help you most of the in very short order

4 years ago

Reply from Vivint

Thank you, Jerry, for your feedback! It is so good to know that you're enjoying your system and services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Patricia Rodriguez

So far so good,when there''s an event or something''s wrong with the control panel some one is in contact with me

4 years ago

Reply from Vivint

Thank you, Patricia, for your feedback! It is so good to know that you're enjoying your services and system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Kent Howard

Feel very secure with Vivint watching our place. So far everything works as advertised.

4 years ago

Reply from Vivint

Thank you for your feedback Kent! We are so glad to hear that your system is giving you and your family peace of mind. When you have the chance, contact our chat team to get your referral code that can lead to great perks using this link:

Feb. 16th, 2020

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Evonne

When I call, representatives are usually helpful, knowledgeable and easy to understand but I''m disappointed that cameras go offline often

4 years ago

Reply from Vivint

Thank you for your feedback Evonne. We appreciate you letting us know about your experiences with us and we would love to look into your concerns with your cameras further. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Elmer Shamwell

Excellent service and a user friendly system to use. Support for system is also excellent.

4 years ago

Reply from Vivint

Thank you for your feedback Elmer! We are so glad to hear that you're enjoying your system and the support we provide. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Alda Price

I have experienced greater costumer services in the past 2 years and affordable prices

4 years ago

Reply from Vivint

Thank you for your feedback Alda! We are so glad to hear about your experiences with our customer service. When you've got the chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Daniel Tijerina

Customer service has ALWAYS been amazing, including extremely helpful technicians!

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experiences with our service. When you can, reach out to our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Roy Phillips

helpful, cooperative, listens to what you want, provides options based on what you want to do

4 years ago

Reply from Vivint

Thank you for your feedback Roy! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Ulysees Busby

you get very great service for a great price, and customer service has always been awsome.

4 years ago

Reply from Vivint

Thank you for your feedback Ulysses! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Jackie

Customer service if prompt but not impressed with getting a deal on more equipment after being a long time customer

4 years ago

Reply from Vivint

Thank you, Jackie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, which has some great benefits, using this link:

Feb. 16th, 2020

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Verified Customer

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Yolanda Watt Florissant, MO

It has gotten better from my initial setup. I''m enjoying my system and thinking about adding on.

4 years ago

Reply from Vivint

Thank you for your feedback Yolanda! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Vince Puliti Sun Valley, NV

As far as responding to an alarm, they are great _''. But at the price I pay for the service, they can replace the alarm panel battery

4 years ago

Reply from Vivint

Thank you for your feedback Vince. We appreciate your honesty about your experience with us. We would love to look into your concerns with your panel battery further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Alma Cedillo

Dependable good service. I feel safer by having Vivint as my security alarm service.

4 years ago

Reply from Vivint

Thank you for your feedback Alma! It is so good to know that your system is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Dalton, Dianne H.

Good security system. I enjoy being able to secure or unsecured my home using my cell phone.

4 years ago

Reply from Vivint

Thank you for your feedback Dalton! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Harvey Hughes

Initially, I was pleased with everything. However, the longer I have been a customer the more unsatisfied I am with the service. Currently, I cannot use my system in away mode, which does not make for good security.

4 years ago

Reply from Vivint

Thank you for your feedback Harvey. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Francine

I have always had a quick response from Vivint. Their customer service is exceptional.

4 years ago

Reply from Vivint

Thank you for your feedback Francine! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Luis Guzman

I Really like my system, its nice to know whats going on at home when you cant be there.

4 years ago

Reply from Vivint

Thank you for your feedback Luis! We appreciate you letting us know about your experience with your system and how it gives you peace of mind. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Mary

I'm totally dissatisfied with them and as soon as my contract is up, I'm canceling it. The door lock doesn't work properly.

4 years ago

Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door lock further. Please contact our chat support team at your convenience using this link:

Dec. 29th, 2019

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Marion

They are available. But then sometimes it's delayed in reaching someone. The system works most of the time.

4 years ago

Reply from Vivint

Thank you for your feedback Marion! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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William Chicago, IL

All the service I've gotten has been very good and they've been very professional.

4 years ago

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Verified Customer

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Maurice Chesapeake, VA

I had ADT previously and my system was out for 3 months. Vivint is very easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Maurice! It is so good to know that you're enjoying your system and finding it easy to use. When you can, reach out to our chat team to get your referral code using this link:

Dec. 20th, 2019

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Verified Customer

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Peggy Crutchfield Huntington, WV

Good service Always there Answers questions promptly Helpful when I make a mistake.

4 years ago

Reply from Vivint

Thank you for your feedback Peggy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Bonnie Terry Kea‘au, HI

My Vivint Security system has been very helpful to me and the Customer Service is great!

4 years ago

Reply from Vivint

Thank you for your feedback Bonnie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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5 Chesnee, SC

Everytime the alarm goes off they have no problems assisting me. They are prompt and courteous.

4 years ago

Reply from Vivint

Thank you for your feedback Kay! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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5 Safford, AZ

It's good equipment. They are supposed to come out and fix some stuff and they haven't.

4 years ago

Reply from Vivint

Thank you for your feedback Camilla! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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4 Lake Charles, LA

I recently had a problem with my alarm going off after a power failure and they couldn't resolve it.

4 years ago

Reply from Vivint

Thank you for your feedback Jo Ann! We appreciate you letting us know about your experience with your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Dolores Urbanowicz

Been with them a good many years, when I move had no problem transferring to my new address.

4 years ago

Reply from Vivint

Thank you for your feedback Dolores! We appreciate you letting us know about your experience with us through the years. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Gerald

Generally good, they do not handle upgrades cleanly. But overall I find them better than ADT.

4 years ago

Reply from Vivint

Thank you for your feedback Gerald! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some great perks using this link:

Jan. 1st, 2020

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Lydia Plank

Great company, great to deal with. They get things figured out for you right away.

4 years ago

Reply from Vivint

Thank you for your feedback Lydia! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Terry Beard

Very pleased. Always there to help and won't stop until the situation has been fixed

4 years ago

Reply from Vivint

Thank you for your feedback Terry! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Lj

The service is good, but it cost a lot to add more equipment on your plan, like an additional amera.

4 years ago

Reply from Vivint

Thank you for your feedback LJ! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Jan. 1st, 2020

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Mary Flemmings

Called several times, great customer service was able to handle issue at the time of the call.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Lynette Weber

Excellent response time and customer service; more expensive than its competitors

4 years ago

Reply from Vivint

Thank you for your feedback Lynette! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Joseph

I have had vivint for awhile aand have been very satisfied when call for help with questions.

4 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Ralph Ratcliff

Your company must keep up with competitors i.e., Ring, example technology use of echo5 doorbell viewong.

4 years ago

Reply from Vivint

Thank you for your feedback Ralph. If there is anything that we might be able to assist with regarding your system please contact our chat team using this link:

Feb. 16th, 2020

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Ivan M Correa

Very good The last Technician was very professional explain everything on each electronic devices

4 years ago

Reply from Vivint

Thank you for your feedback Ivan! We are so glad to hear about your appointment with your Smart Home Pro. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Ray Johnson

Customer and referral person. Professional personnel and superior quality of equipment and service

4 years ago

Reply from Vivint

Thank you for your feedback Ray! We are so glad to hear about your experiences with us. Don't forget to speak with our chat team to get your referral code. You can reach them at this link:

Feb. 17th, 2020

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Debbie

Has been Great as I have had problem with communicating with them or with the alarm panel itself

4 years ago

Reply from Vivint

Thank you for your feedback Debbie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:
It can lead to some great perks!

Feb. 17th, 2020

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Marie

they are very helpful. At my age it is very difficult and they are always understanding.

4 years ago

Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experiences with us and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Jacquelyn Scott

I have only had positive results from my Vivint system. Courteous, prompt service, quality products

4 years ago

Reply from Vivint

Thank you for your feedback Jacquelyn! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Whatever

This was the worst in all history they lied, they cheated, they did everything that was uncalled for the only good thing I can say is I got all my money back from all the deception.

4 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020