Name: Vivint
Rating: 3.5

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Verified Customer

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Myron Gordon

Experience been very good, good customer service I recommend using Vivint Security Systems

4 years ago

Reply from Vivint

Thank you for your feedback Myron! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Virgie Howard

Feeling well succured in and away from my home, knowing that I have Vivint security system in my home.

4 years ago

Reply from Vivint

Thank you for your feedback Virgie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Sheryl

Frustration with keypad delay. Works well when needed. Monitors communicate promptly and professionally when contacted.

4 years ago

Reply from Vivint

Thank you for your feedback Sheryl. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Sean Martinez

It's been a wonderful experience. I could not have asked for a better security system.

4 years ago

Reply from Vivint

Thank you for your feedback Sean! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Juanita Mayfield

Very good experience. Easy to access, operate and gives a good sense of safety.

4 years ago

Reply from Vivint

Thank you for your feedback Juanita! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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David Vince

It has been great with exceptional service however I can get the same service far cheaper

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code uisng this link:

Feb. 23rd, 2020

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Verified Customer

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Gerald vancuren

Vivint is a great Home Security System. It makes a person feel safe and secure.

4 years ago

Reply from Vivint

Thank you for your feedback Gerald! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Bob Howatt Nevada

any time the door bell rings you can see and talk to whoever is there where ever you may be Amazing

4 years ago

Reply from Vivint

Thank you for your feedback Bob! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Jean paskins

Very good . Always there when needed! Very patient when called fog simple fixes.

4 years ago

Reply from Vivint

Thank you for your feedback Jean! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Debra Solomon

It has been very good. I can talk with them via text instead of calling which I really like.

4 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Wendy

Very good system. Don't have to worry about anyone breaking in and sensors are great feature.

4 years ago

Reply from Vivint

Thank you for your feedback Wendy! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Yvonne Brandenburg

Expert prompt care! They are available 24/7, very knowledgeable and professional.

4 years ago

Reply from Vivint

Thank you for your feedback Yvonne! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Curtis Temple

They are OK but not the best, rates changed within contract period and replacement parts are very high priced. They don't do much to keep customers

4 years ago

Reply from Vivint

Thank you for your feedback Curtis. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Rockie Tonne

They are always very responsive. Everyone I have talk with has been very professional and friendly.

4 years ago

Reply from Vivint

Thank you for your feedback Rockie! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Shamara Robinson

I enjoy my Vivint system. It''s very easy to use and the app makes arming/disarming the alarm easy.

4 years ago

Reply from Vivint

Thank you for your feedback Shamara! It's great to know that you're enjoying controlling your system with your app. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Susan Torres

I fortunately have not had a break in but I have been called when a guest forgot the PIN number

4 years ago

Reply from Vivint

Thank you for your feedback Susan! We appreciate you letting us know about your experience when your alarm has triggered. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Gerardo Torres Moreno Valley, CA

Great system, very user friendly. I have access to my whole home through true use of the app.

4 years ago

Reply from Vivint

Thank you for your feedback Gerardo! We appreciate you letting us know about your experience. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Priscilla Martins

Good. I rarely have any problems but if I do, the customer service team has been able to assist.

4 years ago

Reply from Vivint

Thank you for your feedback Priscilla! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, that leads to great perks, using this link:

Dec. 1st, 2019

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Verified Customer

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Mike Colorado Springs, CO

Nothing but positive. Equipment installed works as advertised. Customer service is exceptional.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Wilder Murrieta, CA

Chose them for the price. Their home security system is reliable and easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Wilder! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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C Brunswick, GA

I picked Vivint because I liked their customer service. But they need to step up their act and get more people to solve problems quicker.

4 years ago

Reply from Vivint

Thank you for your feedback C. We would love to look into your concerns with our service further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Anonymous

The system is convenient and it works. I did ask over the phone to add equipment and I never got an answer.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat team to get your referral code that can lead to great perks, using this link:

Feb. 23rd, 2020

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Verified Customer

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Monti Zimmerman

I have liked their responsiveness to issues. I worry about the effectiveness of the smoke detector.

4 years ago

Reply from Vivint

Thank you for your feedback Monti! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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stacy

easy to use and trustworthy. Ive never really needed anything, but I when I do, customer service has been helpful

4 years ago

Reply from Vivint

Thank you for your feedback Stacy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Nicola Elliott

Great customer service and they communicate very weel with you when your alarm is triggered

4 years ago

Reply from Vivint

Thank you for your feedback Nicola! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jeff Simone

Good equipment good service. Would like them to offer discounts to long time loyal customers

4 years ago

Reply from Vivint

Thank you for your feedback Jeff! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Bill

Very good - customer service is solid, equipment is good, install experience was great.

4 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carol LaFayette-Boyd

Vivint on phone has been available on the phone when I needed to talk to someone

4 years ago

Reply from Vivint

Thank you for your feedback Carol! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Brenda Lee

reliable and excellant customer service. Great value and peace of mind -good cost

4 years ago

Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Shay

Fantastic experience. Easy to use, ultra clear video, and up or downgrade le with no problem.

4 years ago

Reply from Vivint

Thank you for your feedback Shay! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Beneline Williams

Great customer service! Always respond quickly to alarms. Very professional with great products!

4 years ago

Reply from Vivint

Thank you for your feedback Beneline! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anonymous

Usually good customer service trying to resolve the issue. if not done, we call back again for someone else to help.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jamie Fortune-Blair

They have been good and responsive the salesman that comes to the neighborhood is pushy and they come late at night

4 years ago

Reply from Vivint

Thank you for your feedback Jamie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Cynthia Cerda Whittier, CA

They will work with you on anything, always willing to stay on the line with you

4 years ago

Reply from Vivint

Thank you for your feedback Cynthia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Linda Morrow Las Vegas, NV

I'm pleased with Vivint. Every time my alarm has gone off, I get a call within 30 seconds.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experiences with your alarm. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Paula McCartney Apache Junction, AZ

A little more knowable support but do get the help you need. Would recommend them for sure.

4 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Bill Rankin Caldwell, ID

Professional technical support. Courteous and friendly, even when I made a screwup.

4 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carl Mikesell Littleton, CO

We have been with them for 4 years. When there was a problem Vivint was quick to repond

4 years ago

Reply from Vivint

Thank you for your feedback Carl! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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GLENN MARTIN Lubbock, TX

Everything works great except the Ring doorbell alerts on shadows. All else is great.

4 years ago

Reply from Vivint

Thank you for your feedback Glenn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Nicole Finch

Feel safe in my own home! Improve on the notifications. Very touchy camera and picks up a piece of dirt and alerts me

4 years ago

Reply from Vivint

Thank you for your feedback Nicole! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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M. Little

Easy to use from your cell phone anywhere and monitored 24/7. Customer service is great

4 years ago

Reply from Vivint

Thank you for your feedback M! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Delorise

I like the system, reasoniable monthly payment, but not 100% pleased with my Camera.

4 years ago

Reply from Vivint

Thank you for your feedback Delorise! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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CarolAnn

Customer service is spectacular! I've always had immediate assistance whenever I call.

4 years ago

Reply from Vivint

Thank you for your feedback CarolAnn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kari Kokas

Punctuality very friendly and easy to talk to. Have always recommended them without hesitation.

4 years ago

Reply from Vivint

Thank you for your feedback Kari! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Chris Feist

Good service and great system. No complaints, system is easy to use and we like the camera.

4 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Glenys Beesley

When you call they answer all your questions and help you with whatever you need help with.

4 years ago

Reply from Vivint

Thank you for your feedback Glenys! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Paul Bennett Dallas, TX

Excellent equipment, no contract, very reasonable monthly fee, excellent customer service

4 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Brenda

Their staff has been incredibly informative. Very easy to use and seems to be reliable.

4 years ago

Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Evelyn

They respond quickly. It goes offline at times. It allows you to know who's at the driveway or front door.

4 years ago

Reply from Vivint

Thank you for your feedback Evelyn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kenneth

They're always there when I need something. The equipment has always been dependable.

4 years ago