Vivint

Terrible business practice.They quote you one price,Send a tech out to install,Then you get billed an extra $1000 a day later that you didn't authorize.Oh, and that $1000 directly out of your account is AFTER you finance $2000 that you were originally quoted.Not ONCE did someone say to me that I was getting charged an extra $1000 MORE then what I was originally quoted and financed before they would even come out to install. Now...amazingly...I can't get ahold of anyone to cancel or return the equipment. Holes were drilled in my house, The "installer" instructed me on the right "yes" answers to say when you do some kind of survey to confirm installation. But even then, not one person said there would be an EXTRA $1000 charge that would come out of my checking account.

Do not use this company! My salesman, Jackson, Elmer, of Colorado Springs made numerous promises that he had no intentions of keeping. I have documentation and texts with him stating I would not be charged for equipment or installation, but when I signed up to qualify for service, I did not know that I was Signing up for a credit card in which to charge the equipment. after numerous phone calls with the company and sending them the documentation, and texts in which he told me it was all a big mistake, they initially told me I would not be responsible for that balance, but they are now blowing me off telling me I owe the money because I signed up for the financing, but again I thought I was signing up for service. Every time I call I get transferred to “loyalty department quote, which is located in the Philippines, and they have no intentions of trying to help you.

System compromised they blame me! NO help from customer service . Came home to my front door unlocked remotely by a device that did not belong to me. Also my thermostat was changed. Advice was to log out of every device and change password. Completed this step and less than 2 hours later it happened again. Customer service first said I did it and did not remember doing it. Then told me I had given out access to the account and did not remember doing it. My thermostat was set to 8 degrees and again they told me i did it on accident- no I did not. They kept trying to blame me. Finally got a very sarcastic supervisor on the phone who told me I did not know anything about how the system worked and she knew it all. Repeatedly said I or my husband changed it on accident -again that's a no. Spent over an hour trying to convince them my system is compromised. When I asked for a logical reason that I would set my thermostat to 8 degrees then waste an hour calling and complaining about it she sure had no answer for that. Supervisor finally agreed to email IT department to back up her claim that I did it and not some outside source. So far Vivant has refused to open a case to have their "forensic" team look at the activity, because the supervisor has experience and knows what happened. It will take about a week to get the email response and she is going to call me to tell me what they say. Meanwhile my front door is opened remotely while I am not at home and the thermostat is set to 8 degrees. Also before you even think about doing business with this company - read the warranty - its not even worth the paper it is written on - after 120 days you have to pay for anything that needs to be fixed. Stay far away from this joke of a company. I wish I could give it negative 1000 stars.

DO NOT GET THIS SERVICE. This system is not one you can trust with the safety of your belongings or loved ones. My experience has been horrible. I spent $4,000 to secure a 3 bedroom townhome. I’ve only had the service for less than 2 months, yet there’s been two occasions when I’ve come home while the alarm was set and opening my door did NOT trigger the alarm. Another time, the alarm went off when I wasn’t home and no doors or windows were opened. This system has proven to not secure my home. Also, a third door sensor went offline LESS THAN 24 HOURS after the installation. This is my second home so for weeks my home was not secure because they cannot trouble shut faulty equipment if no one is at the property. Once fixed when I returned, it happened again as soon as I left town…leaving my house unsecured for another two weeks. To make matters worse, the guy who installed the equipment messed up a sensor to my garage door which required me to pay a third party company to fix it! Vivint refused to reimburse me. And the cherry on top is that I financed the equipment and despite the clear examples that I’ve been RIPPED OFF, they tell me that I’d have to pay off the equipment ($4,000) in order to cancel the service. In a piss poor attempt to make things right, they told me they would send a tech out first thing in the morning because I was leaving town that afternoon and I stressed that these issues needed to be fixed before I left….….and no one showed up or even called. To say I’ve been scammed is an understatement. A COMPLETE SCAM! Learn from my mistake. DON’T LET THIS HAPPEN TO YOU AND YOUR FAMILY! Security systems are supposed to secure a property when you’re away and give you peace of mind when you’re at home. This system is not one you can trust with the safety of your belongings or loved ones. BEWARE!

I purchased a DIY kit after being told that I was not approved for a regular system. I paid for the system and received the kit but because it did not have enough sensors so I elected not to use the system. I was told that if I didn’t want to keep the system, I had 30 days to return it. I honestly forgot about it and since I was led to believe the system was mine I just never returned it, and then I got a call from a lady saying my bill was past due. I was amazed because I never took the product out of the box and so there was no monitoring. Surprise! The salesman never told me that I had to make two more additional payments and that I was in a contract!!!!!! I would have never, ever got this system if there was additional payment and a contract!! He totally lied about the system to me and I asked customer service to pull the call so that they could hear that he never mentioned a word about the a contract or more money for the system. It’s like once you are denied credit for the traditional system, they have sales reps call you and sell you a DIY system never disclosing any substantive information about a contract or additional money . They guy literally lied and deceived me by failing to disclose material information pursuant to the contract and additional funds. Now I’m stuck with this DIY system that I will never ever use, and they think I’m going to honor any contract they gave me. I will never pay a dime to this company. I contacted the sales rep back and he basically said “ Oh sorry nothing I can do, have a nice day.” He knew he was ripping me off and I am on a fixed income. Here I am trying to keep thieves out and Vivint teaches it’s employees to utilize deceptive practices to gain profit. I will never, ever honor the bill and will continue to dispute the entire contract.

ABSOLUTELY HORRIBLE. They rope people into insane contracts, get them to buy a ton of expensive equipment, finance that equipment, and then the equipment never works. after a year of constantly coming out to "fix" the equipment for free, they start to charge you for service visits. I got the system out of fear. I was being stalked and I wanted to feel safe. I signed everywhere they told me to and bought everything they told me too because I was terrified and I trusted them. I moved and wanted to cancel services, and our buyer did not want them (shocker) so for the last year and a half and now for 4 more months I have and will continue to pay for services I can't and wont use. They gave me no options other than paying large sums of money to pay off all the equipment that doesn't works and 50% of the remaining months in my contract. Vivant is a heartless scam. Stay away.

Initial price was great, but the technology moved on and I was stuck with old gear that didn't work. The greatest irony? There was a two week gap from the time I disconnected the system and called to cancel my account. The day after I cancelled my account I received a call saying they were unable to connect to my system. This is the same security system that was supposed to notify the monitors if it was disconnected.

I entered an service agreement with Vivint on 5/25 and added additional product 6/23. Per Vivint’s website should I add new product within the 1st 30 days it would go to the original terms of the LOC(60 months). This was the agreement we entered into with Vivint. Instead, Vivint charged me outright for the camera. After a week of many calls Vivint refunded my money and was to add the camera to the initial terms of the LOC(60 months). But instead I discovered a month later, upon receiving my bill from the loan company(Fortiva), that instead I had been placed in 6 month terms for the camera. This was not the agreement I entered into with Vivint. They now have me in a payment I cannot afford and never agreed to. I’ve been trying to resolve this matter with Vivint for over a month, they have admitted all their wrong doing, and have stated that my timeline proves I was within the 30 days but now refuse to honor their policy per their website. I have spoken with Supervisor and Managers at all levels in every department. I’ve requested to have Corporate office contact and also their legal department to get this resolved. However no communication has ever been received. I have been told by a supervisor that it was corrected with the camera being added to the original terms and any monies I was overcharged would be returned to me. This was a lie. I have been told by another supervisor this would be resolved by this date or my camera would be credited to my account. She is now refusing to honor that. I have been sent back and forth between Fortiva and Vivint at least a dozen times trying to get this resolved. One just wants to blame the other. All I’ve experienced in trying to resolve this is run around and lies. All I originally requested was simply putting it to 60 months as agreed and refunding me the monies overcharged (less than $200.). And Vivint still refuses. I’m filing reports with the FTC, BBB, and AG regarding this matter. My best advice when it comes to Vivint is run away fast and don’t give them any consideration. Lastly, they do have a civil case pending against them for Identity theft and fraud, easily found on google. Look it up. Very unsettling, especially given this is a security monitoring company.

System always had issues, constantly needing to reboot. Most of the equipment stopped working within 1st year. Getting support was impossible, hold times were over an hour. Finally I just removed it. They finally called after system was disconnected and refused to cancel contract. I paid 60 months and canceled. They kept billing me after cancelation. I called every month when I saw the withdrawal from my account and was told I would receive a refund check "next" month. They keep billing me even though the calls were recorded and they "guaranteed everything was taken care of and I would not be receiving another bill". But now month 5 after cancelation, I see another charge on my bank statement. This has now turned into a lawsuit which from other reviews may turn into a class action suit.

Absolutely terrible. Scam. Equipment breaks all the time. They do not care about you after you have their equipment because they know if you wanted to switch to a different provider you can’t because you’re stuck with all their garbage products. Service is terrible. There is a new fee at every turn to help fix the flimsy equipment this billion dollar company installs in their homes. Then they send the same technician who does a sloppy job every time even though I request someone new. I really want to give people breaks because I think people try their best but I don’t think every company is trying their best and I don’t think Vivint is trying at all. Go ADP or anything else.

Worst experience w security company & I've dealt w many. I actually like Vivint products & was eager to install into my newly constructed home. It was a larger order- doorbell, 8 outdoor cameras 3-4 indoor cameras, 11 window sensors, 4 door sensors & misc additions. My home is in Florida and currently I'm in Georgia. So I explained this to thoroughly to Vivint scheduler and appointment was set up for Monday, 8/15/22. Vivint informed me that it was ~10hr job so make sure I was present. No one showed. So I call Vivint explaining that we flew to Florida, rented a hotel (since home in final stages of construction) & rented a car to be there for this appointment. I received the transcripted response of apology, reassurance that this rarely happens but tech has been out on Work Comp injury, I was promised that another tech would be there tomorrow, Tuesday 8/16/22. I also asked for a manager. After 20 min wait, Hailly S answered, apologized, gave me a $200 discount on equipment & $10 off for 9 mos for subscription and guaranteed appointment date & time. Tuesday 8/16/22 no Vivint tech. So I called asked for Hailley, but she wasn't available. Instead Josh A responded and attempted to help. I explained to him that I arranged time off work, flight, hotel & rental car for one day (Monday 8/15) & now it's Wednesday 8/17. Vivint no showed twice. Josh assured me that tech would show tomorrow 8/17, 8-10. Josh also would call tech this afternoon to confirm & again in morning before appointment to ensure that everything would go smoothly. To Josh's credit, he did. However tech didn't show. I called Josh, who checked & came back with "tech has car trouble and won't make it.". At this point, I cancelled & requested refund. Take me story for what it's worth. I do feel Vivint schedulers and managers tried their best to resolve the problem. The problem is unreliable tech/installers.

I had a salesman come to my door to talk about the service. Based on what he "told" me I was happy to change to their system. However when the technician came to install I was then told that everything had to be hardwired. Meaning wires running across the inside of the walls in my house. Holes drilled into walls and door jambs. None of which I would have agreed to. I signed for the service on Thur and cancelled the next day. The technician told me he couldn't take his panel and replace with mine until the cancellation came through which would take 3 days. Day three and no email cancellation. I called the "loyalty dept". and explained that I wanted the pane removed and my original panel put back up. All I kept getting were "other options". I explained the only option I wanted was for someone to come in and take their panel and replace with my original. This went on for several minutes when I was then told that because I was in a 30 day cancellation period they would have to chat with the second team so they could discuss options with me. Again, I explained the only option that I wanted and that if I didn't get someone out today I would rip the panel off the wall myself and have my previous company replace my original no matter the cost. I was on hold for 11 minutes before I was connected to Mike. Apparently I was supposed to get an email to respond to as to why I was cancelling. Never told that on Friday. I now have to wait to get a phone call from the company to set up an appt for a tech to come out and remove the panel. Have no idea how long that will happen but I did advise that if they don't send someone out before the end of the week, I will rip their panel off the wall and have my original panel replaced. I will say that Mike was nice and understanding but for the most part the entire process has been frustrating and I would not recommend this company to anyone I know.

These guys are pathetic. They rush in and install everything and only give you three days to test it out. They set things up and said see, it works. And when it didn't work they would reboot or something else. Eventually it would work for 20 minutes or less and the whole thing would start shutting down. The system works, they'll keep telling you that, but the system is a piece of crap and they know it. They love to blame the software and say they are working on it to get it right. Well, STOP selling it until you get it right. I think the system works well if you have an Apple phone. I figured that out by reading other reviews but l am not sure. A lot of people had the same complaints I did. I gave Vivint two weeks to get it right. It was Hell, they kept getting it to work and they go away and say, see, it's fixed. Good thing we made them extend the trial period so we were able to get out. The poor service techs hate to come out because they know your going to be more pissed off every time. They just want to say it's not their fault or some other BS. Reboot it or something else. You'll go mad after hearing that over and over. How about throw it in the garbage and get a job were you are not intentionally trying to rip people off. The bums rush install and hope the 3 day trial goes by before you find out how bad it really is. My salesman even loved to mention how reborn and religious he was. Part of the burn to get you over the finish line. Once your trial period is over your screwed. They also make a big deal about hiring a lot of vets. I feel sorry for them because they know what's going on and it isn't right. This has only been my personal experience, I do think the system probably works better if you use Apple. Don't buy if you use Android because that's what my whole family uses and it worked like crap for me. Don't buy anyway, this company deserves to go out of business. Don't buy, you'll regret it if you do. Read the negative reviews like mine. Believe and be thankful people took the time to make a review. Saving you more than money, saving you from the madness of being locked into a contract with junk you don't want because you keep trying to make it work but it's no use. Like I said, it will drive you mad. Don't go there, it is not you that's the problem, it's Vivint. Don't let them get you on the hook. Don't buy, you hear me, DO NOT BUY!!!

I would give five stars for the equipment and the installers but I can’t give 5 overall. I had my system installed early June 2022. My system consist of 6 gen 2 outdoor cameras, doorbell camera, two inside cameras, thermostat, deadbolt, garage opener, motion sensor, smoke detector and glass breakage sensors. One of the features I really wanted was the 30 day rewind feature on gen cameras, which when they installed I had, But that went away because they said the 249 dollar charge was not included in my package. So I paid the money and the rewind feature showed up but it did not function. NOW, the fun begins. I called customer service and they could do nothing but was told a new update coming out and will take care of problem. It did not. Called tech support they could do nothing. Called customer loyalty, they could do nothing but told me they escalated to software to fix and update would be forthcoming Had tech come out system ok he could not help. Called tech support they informed me it is a known issue and will be looked out. I ask if known why did they not tell be in beginning? Software rejected ticket and said I needed to remove, reset and reinstall cameras on main panel. I told them a tech needs to do that if that us the case Currently waiting still. I am not happy with the customer support thus the one star but again it appears equipment all good but I suspect the problem is with MY cameras and should be replaced, especially since my neighbor has same system (not as many cameras) and has no problem. It has been several weeks and still no rewind, which was a major feature for me.

This company should be shut down!!! There hid pages of my contract. Overcharged equipment on bill by 800.00, my cameras only work 1/2 time, they lied about 1000.00 VISA CARD to buy out my previous security contract. I had to pay both companies now. My doorbell still doesn't work. Their technicians have stood us up 3 times with 4 hour windows we had to wait on them.. I currently pay 2 bills..equipment bill 4000.00. 800.00 they lied and put on there..PLUS 199.99 INSTALLATION FEE they put on there we never seen or hear about..they tricked us and put on there 60 MONTH CONTRACT. ONE BILL is est..66.00 monthly The other is est. 56.00 monthly I also never heard of or would I do.... FORGET calling..I have spent a month and a half calling on all my days off. Equipment faulty. Still ripped off. Long contract..unless I want this for 5 yrs..and Overcharged 2000.00..it is worth getting attorney and taking to court.. Vivint sales representative asks me to give them referrals for cash..hmmm..no thank you..please beware..I would not wish this on anyone!

My salesperson, who was extremely easy to work, was only on their third day so we were on the phone with a manager during the home visit. I wanted a hard wired, security system that protected the main floor of my home. I agreed to a bundle that included things that I did not need for pricing reasons. Once the installers arrived, who were also very pleasant to work with, I realized the "hard wired" that the manager included were large bulky plugs that were plugged into outlets inside my home by drilling through the walls. The plugs were large, ugly, with flashing lights and were not hard wired into the house but rather plugged into my existing outlets. Also, although the cameras do provide a nice clean picture with good coverage, the doorbell camera that was installed did not provide as much coverage as my existing ring (not doorbell) camera that is in the front of my house. The window breakage, which was security feature I expressed interest in, only covered one half of the main floor of my home, not the bathrooms or bedrooms. So basically, I would be half protected. Then the "upsold" items were motion, CO and smoke detectors that were battery operated. My existing CO and smoke detectors are already hard wired into my home which is why I did not have original interest in these items. I was led to believe they too would be hard wired into the home, not battery operated. When I was not happy with the quality of items for the price paid, I contacted my salesperson and advised I would be cancelling per the 3 day cancellation notice window. A manager, Angel, called me to discuss the account. Angel was condescending, repeatedly told me I was wrong, my ring camera couldn't possibly cover the area that Vivint cameras covered although I was actually viewing both images. The height that the doorbell camera was installed and limited view due to my porch railings begged to differ. Angel indicated she was going to remove the items I was not interested in and get back to me with a new price structure and guaranteed that the cameras could be hardwired directly into the house. Although Angel indicated that the financed amount for the equipment could be reduced by $1750 by removing products I was not interested in purchasing, my monthly charges would remain the same as they would increase my monthly service costs. As it was texted to me "Vivint will not lose out on money because the customer wants to we will make it up in service costs." The hard wiring of the cameras was never addressed. So basically, they wanted me to get less service (CO, smoke detector, motion detector) and pay the same price. When I expressed that paying the same for less was absurd and not very customer friendly Angel became rude and obnoxious in the text messages indicating "I'm sorry I wasn't able to keep you, 1 out of 2 million customers. I am a manger, not a rep. I get very busy throughout the day. I discounted your equipment almost $2,000 and you still were not satisfied. Like I said before I apologize I was not able to keep YOU happy, but you're simply not a Vivint customer for MANY reasons. Good luck with those Ring cameras, you're gonna need it" When I asked for Angel's manager information they stopped communicating. I would definitely NOT recommend dealing with this company. Although their representatives "on the ground" are pleasant and easy to work with, the product that is promised does not meet the product that is delivered and their management is obviously not customer service friendly.

I’m not one to write reviews but this is the most greedy and predatory company I have ever encountered. I would NOT recommend their services. If you would like to hear my story I’ve attached it below: I’m a first time home buyer and I was forwarded to Vivint after calling Centurylink to have my internet setup. The Vivint sales person said for 60$/mo I could have a smart home system and monitoring. I’m new to the state/ area and a single female, so for 60$ it seemed worth it for the peace of mind. On March 22nd my smart home was installed and I was thankful that I could sleep through the night. I started to notice that my doorbell/camera was frequently offline and called Vivint to have it repaired. A few days later I noticed that the doorbell was now going offline about once a day for hours at a time and called again. This time a technician came out and installed a repeater and we moved the wifi box directly above it. Yesterday, I left home to go into the office for work. A man approached my door and I went onto my phone to check who was there (again, single female in a new city), and my doorbell was offline. I nervously checked my phone throughout the work day but no luck… My doorbell stayed offline for 5 hours while I was away from my house and with no way for me to fix it. I called Vivint to let them know that after 14 days, this system has been more of a burden than a help and that I would like to cancel. I was told there was no way for me to get out of my 15 month service agreement and 2600$ loan for the equipment. I cannot believe that Vivint sold me a system that does not work and I have absolutely no way of getting out of. This is shameful for a billion dollar company to treat people this way. I am 23, relatively poor because I just bought a house, and now trapped with broken/faulty equipment because I couldn’t figure out my system didn’t work in 3 whole days. This is around 3,000$ I can’t get back. Please reflect on the company you work for and if they treat people in a way that matches your morals. I’ve reached out to senior leadership at Vivint to share my frustrations but have received no response. Locking people into contracts after a 3 day trial period is not how you treat people. Yes, I agreed to Vivint’s terms but that was under the expectation that I was being sold a working system. What Vivint has done and the policies they have created are fraud.

If we could leave a negative star, we would. The equipment never worked, but the biggest issue was what happened when we cancelled. We had paid outright for the equipment and had tenants moving into the house. The tenants decided they wanted to keep the Vivint service, so they called in to have the service transferred. Instead, Vivint created a new account for them, instead of merging ours. The end result was that we were billed for 3 months while the tenants were also billed, for the same address, and the same service, and the same equipment. I spent an hour on the phone with them just now, and was told that because we didn't authorize the tenants to take over our account (mind you, we were never told we needed to do that), we are out the three months. They double-billed us and the tenants, and after speaking to multiple people and their supervisors, I was told it was my fault. So, this company will perpetrate fraud against their customers and will not even try to make it right. STAY AWAY.

This has been the most stressful experience. I want to warn everyone that do not to get sucked into this. I have had this service and equipment for less than a month and I’m already having problems with the cameras not capturing footage. It goes offline from time to time. What’s the point of having a system that goes offline??? The cameras can make a noise of your choice and there is no volume control so whenever it detects movement it will make the sound to where your whole block can hear it. It annoyed my neighbors so I had to take off the sound. The main panel also lets you know when batteries run low on your sensor and how I know this cause it has happened And like I said I’ve had this for less than a month! Already batteries running low. Next, the other problem you will have to pay all upfront or they will open up a line of credit and run your credit and max out the line of credit which will bring down your credit score, and not only that you have to pay an interest rate.You only have three days to cancel and if you don’t do it within the three days you are stuck with the contract and have to pay all up front which cost over $3000 which I’m sure there are other cost effective ways to have a security system. I should’ve stayed with ADT!

Vivint is horrible!!! None of the cameras work! I have had techs here sooo many times, I gave up calling. I have one camera directly on my car. I walk to and from my car daily. I drive away and come back daily. Not ONE recording of any of that EVER! What's the point of the camera if it doesn't capture motion?! I call Vivint to ask that question and all I get is "the cameras are digital. You have to keep playing with the settings. " WTF??? How am I supposed to check the "settings"? By running back and forth from my car to my control panel as I "keep adjusting the settings"? They are a joke and the equipment is waaay too expensive to NOT WORK! To cancel, u have to pay an enormous fee! But why, when the equipment never worked AS ADVERTISED in the first place? I signed up for Vivint based on the "deceitful" video the rep showed me when he came to my door. I was shown a person attempting to steal a car which was recorded on the camera. That is the main reason I have a camera pointed at my car. I have "stolen" my own car DAILY to go to work. I have NO notification and NO recording of that. I wouldn't recommend Vivint to ANYONE!