Name: Vivint
Rating: 3.5

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Verified Customer

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Brian

Their customer service is great. They seem to answer all questions very quickly and work through any issues very thoroughly. It's easy to use, easy to understand, and easy to set up.

3 years ago

Reply from Vivint

Thank you for your feedback Brian! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Susie

When I am not I home, I know my home is safe because I have the app on my phone. There is always room for improvement but all my problems have been resolved. I feel comfortable.

3 years ago Edited January 10, 2024

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Verified Customer

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Ernesto

I can activate my alarm system to my android telephone, which makes it convenient. They are prompt and have the answers to all my questions. It's pretty easy to work the system and I kind of like it.

3 years ago

Reply from Vivint

Thank you for your feedback Ernesto! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Rosagitta

We've had Vivint for quite awhile. This is easy to use. When the installer was out here, he was very courteous. Whenever I dealt with them they've been responsive and courteous.

3 years ago

Reply from Vivint

Thank you for your feedback Rosagitta! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Inder Bilkhu

good but just some minor issues. the front never locks without pulling on the handle. the back door lock I have changed the batteries but the lock is still not working and I know I should be calling in to Vivint but have been busy.

3 years ago

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Verified Customer

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Virginia Bennett Richardson, TX

In protecting my property and responding to alarms Vivint has been quick. However, it took some time to resolve a problem on the operation of my equipment. And I feel the company should replace batteries even if I must pay for them. In the booklet of operation there was supposed to be a three year check and this would take care of some problems.

3 years ago

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Verified Customer

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Anderson Townsend North Charleston, SC

I have been with Vivint for many years and have been more than satisfied with my service. I feel secure knowing law enforcement will respond and check my residence when the alarm detects an intruder or an unusual occurrence.

3 years ago

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Verified Customer

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Juny Round Rock, TX

Good, except there were a few charges during our new installation that were not discussed prior. Equipment sometimes glitches on the camera or does not sense motion therefore does not record footage. Also monthly self monitiring price was increased with no notification.

3 years ago

Reply from Vivint

Thank you for your feedback Juny. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Gail Ewa Beach, HI

Vivint has protected my o'hana and my home for the last 6 years. They are always there when I have questions and will take the time to walk me through any process. I feel safe with Vivint security.

3 years ago

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Verified Customer

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Eric

I very much like the product. It's very customer friendly to use. It's nice to be able to reach people in customer service without having to be transferred all over the place.

3 years ago

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Verified Customer

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Anonymous

I did have trouble once and called and the service guy came probably the next day to help me out. I had a cat and had gone away for the day and set the alarm and I forgot that my cat was in the house and he set off the alarm and the police actually called me and told me that they checked around the house and found nobody.

3 years ago

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Verified Customer

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Gary

The telephone support, online support was very tedious. In order to get an answer to any question, it takes far too long. I've had other home security type systems and they are much easier to install and navigate through. They need to be more accommodating both with other devices that can be utilized with their infrastructure and in terms of the actual devices they provide. Far too complicated when it does not need to be.

3 years ago

Reply from Vivint

Thank you for your feedback, Gary. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Penny

When I reach out to customer service it's an immediate response and solves my problem. For needs of my home, the system is very accurate and appropriate. It keeps watch over everything that's going on around my property.

3 years ago

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Verified Customer

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Edmond

They know how to talk to you, how to treat you, if you'r ehaving a problem. They'll take the time to help you and explain everything to you. The cameras, all of it, are the best.

3 years ago

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Verified Customer

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Anonymous

They went the exxtra mile when installing it. The equipment always works. They're always very responsive to my request. If something is going on they always contact you immediately.

3 years ago

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Verified Customer

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Jeanie

They're so on top of everything and I never have a problem getting through and them solving any issues I have. Sometimes it takes forever to get issues solved. I just like the product.

3 years ago

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Verified Customer

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Leonard

Responds quiclky and well. When I had a problem with our one of our motion detectors sensors, they would tell to me what to do. It's easy to control and easy to do things I need to do on my phone. Also you can disarmed and arm in front of the doorbell camera, the camera is excellent.

3 years ago

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Verified Customer

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Lawyer

I like the remote access that I'm able to check on my properties. I've talked to the service department and they were able to walk me through everything that I need. Their security systems works good for me.

3 years ago

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Verified Customer

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Phillis

They do everything right you know with customer service. When they call you with a code they have the police dispatched ready to go. That's pretty good customer service to me.

3 years ago

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Verified Customer

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Ruth

The equipment the offer is new and that was something that made me feel safe, safer than other companies. The Vivint reps seem very knowledgeable. They can talk me through things and I I feel confident when I talk to them.

3 years ago

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Verified Customer

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Linda

I like their approach better than the other home security companies. They weren't as aggressive. Vivint has been good anytime we had a problem. The equipment has some glitches, but overall it's pretty good.

3 years ago

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Verified Customer

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Aurelia

I like being protected and I can see my electronics when I'm out of the home. You pay more for the new stuff so they should improve to allow customer not just with that kind of money to buy.

3 years ago

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Verified Customer

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Anonymous

I like the video but I tried to use my panel and everything is disconnected from everything and I had a gentleman yesterday try to help me. I cannot have anybody coming to my house right now because I had a triple bypass and it's not working like it's supposed to. The system is not working good and I can do nothing about it right now.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Roy

We can see the video through our phone or the main panel to see all the cameras. Every time I call in and have a problem, they're always helpful and nice and can tell me step-by-step instructions on how to fix the problem.

3 years ago

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Verified Customer

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Andrew

I like that I can be away from home and see with the camreras everything that's going on and I can lock it and control the temperature away from home. A lot of things the customer service don't know and they have to send a maintenance man out.

3 years ago

Reply from Vivint

Thank you for your feedback Andrew! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Anthony Borrello Shelter Island Heights, NY

Wonderful.....reliable, trouble free. Sensitive cameras. The four thermostats can be controlled on my I Phone from my winter residence in Ft Lauderdale, Florida. Worth every penny. Keep up the good work.

3 years ago

Reply from Vivint

Thank you, Anthony, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Elizabeth Luckie Trumbull, CT

I have always had the best service by anyone that has come to my residents. I moved last July to a new residence and everything was transferred. Great customer service. First class!

3 years ago

Reply from Vivint

Thank you, Elizabeth, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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George Portsmouth, VA

Any time I've had questions, they've been answered. I'm able to know who's at my door and if anything is left there without having to go over and look. I'm aware of what's going on.

4 years ago

Reply from Vivint

Thank you, George, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Richard Fayetteville, NC

When I first started managing the property after my mom and dad died, I didn't have any problem at all getting a Vivint customer service person to come out. But now it's not quite as easy to get them to come out and do things.

4 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Anonymous

They are there to respond twenty-four hours a day if need be and we've had issues where we've tested our alarm system and they are definitely there. They either call back or they come to the house and do whatever I need.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Jayann

They were very helpful and they actually tried to satisfy the customer's needs. The equipment is very effective. For example, you have smoke in the house they would call right away to the apparatus and if you didn't answer they're still going to send someone even if you don't answer to check what your situation is and that your home's alright.

4 years ago

Reply from Vivint

Thank you for your feedback Jayann! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Anonymous

I did like their apps so I can control things from my smartphone. We did have some problems with some answers. The person helping us was excellent. It's just the follow up and sending out of product that I had to replace, for instance the door pad, and they didn't send return shipping documents and I had to go through a lot trying to get the old units shipped back.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the return label further. Please contact our support team at your convenience by calling 844-241-3243

May. 15th, 2020

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Verified Customer

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Anonymous Montgomery, AL

I've had a little bit of probmel from time to time with the camera. They've always been able to correct it but for me that has happened several times. They're patient and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Edwin Greenville, MS

My experience with vivint overall have been good. The only you have to on them about is $50 card some salesman will promise you these cards but will not deliver when time to pay. All of my equipment works very good. It's very reliable.

4 years ago

Reply from Vivint

Thank you, Edwin, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Olivia Butler West Palm Beach, FL

Vivint is very reliable and professional service with knowledgeable service agents. My home is safe with Vivint. My husband and I are very satisfied with their security and surveillance.

4 years ago

Reply from Vivint

Thank you, Olivia, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Marguerite L. Springfield Gardens, NY

Agents are always patient, articulate, and responsive to my needs. I have had an incident where I wasn't home and something happened with the alarm. They sent the police here right away, so I was very impressed.

4 years ago

Reply from Vivint

Thank you for your feedback Marguerite! We are so glad to hear about your experiences with us when your alarm went off and appreciate the opportunity that we have to protect your home and family. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Carla Minot, ND

Easy to contact. I like the cameras and that i can see who's at my door. I think it's really unfair that some people (like me) are paying $60/$69 a month and I have a brother that got it two months after me and he's paying $35/month and he's got the same equipment I do. I just think that's bull crap.

4 years ago

Reply from Vivint

Thank you for your feedback Carla! We are glad to hear that you're enjoying your system and would love to look into your concerns further. Please give us a call at 800-216-5232.

Apr. 24th, 2020

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Verified Customer

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George Milan, TN

They're expensive, but they're good. Lots of features which are very cutting edge technology like the camera quality. I had one little issue and it took a little bit of time to get it fixed, but I think it's good.

4 years ago

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Verified Customer

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Gloria Fairfield, CA

I have everything: I have the carbon monoxide detector and the security. I have the doorbell and I like that because it shows on my screen who's at my door and I feel very safe with them.

4 years ago

Reply from Vivint

Thank you for your feedback Gloria! We are so glad to hear how you're enjoying your system and how it helps you to feel safe. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Donald Georgetown, KY

I had issues with my door lock... it was not functioning and they helped me troubleshoot and then install a new one. I like the door sensors and the fact that I can control the temperature of my house.

4 years ago

Reply from Vivint

Thank you for your feedback Donald! We are so glad to hear about your experiences with us and how you are enjoying your system features. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Robert Lawton, OK

Good communication from the employees - They always call back right away. I can turn my home security system off with my phone. I recommend Vivint's home security system to my friends.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Marvin Fayetteville, NC

I had a few technical issues early on and they were able to resolve it pretty quickly. They were able to install my alarm the same day they came and provided a payment plan for me.

4 years ago

Reply from Vivint

Thank you for your feedback Marvin! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Marcella Lumberton, NC

Had the same system for a couple of years and the equipment is still high quality. I signed up with them for the products they offer. Very knowledgable staff. I think they're a great company.

4 years ago

Reply from Vivint

Thank you for your feedback Marcella! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Michael Augusta, GA

I'm disabled with heart disease and in the case of a heart attack, I just have to push the emergency button for help. My alarm system has worked really well so far. Customer service is friendly, Thorough, and easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear how your system has been working well for you. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Scott

Every time I've needed something from them, they've been prompt and helpful and they solve my issues immediately. But I haven't had too many issues. Really high technology and they installed it for me. There are no wires.

4 years ago

Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Astra

The last time, when I called and was trying to get the equipment working, the guy stayed on the phone with me forever because we were trying different apps and he was walking me through so I appreciate that. It's simple.

4 years ago

Reply from Vivint

Thank you, Astra, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Mickey

There's somebody live on the other end of the alarm. It goes off, they call and they're right there. When you need to chat with them there's always somebody on the chat line, very helpful in resolving problems.

4 years ago

Reply from Vivint

Thank you, Mickey, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Dan Arlington, TX

Customer service are very responsive when I call. Any time I call them or have an issue with the equipment they take care of it right away. The image quality on the cameras is very good. Everything works like it should.

4 years ago

Reply from Vivint

Thank you, Dan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Robert

Make a battery that lasts longer.Our front door wasn't working and it said our battery was out so we just called and they told you so it's easy. I was just hoping the battery would last more than a year.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Lauraq

Anytime I called and had concerns they were always very pleasant and they do their best to get resolution to my problem. It's easy to use with my iPhone. Their doorbell camera is not good so I had to go to Ring for my doorbell camera.

4 years ago

Reply from Vivint

Thank you for your feedback Lauraq! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020