Name: Vivint
Rating: 3.5

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Verified Customer

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Annette Miller

We have mixed feelings. Smoke alarm so sensitive it goes off cooking dinner. Locks sometimes won't unlock, doorbell camera won't record. Batteries have to be replaced frequently. If we were to do this again we'd probably go with another service provider

4 years ago

Reply from Vivint

Thank you for your feedback Annette! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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deborah kitzul

It's okay. Main problem is when your techs try and have customers fix their wall panel and do not know what THEY are doing so a technician has to come out and fix the mess YOUR employee has the customer do. We pay for a service and customers are not tech people, stop trying to have customers fix technical issues that need an on site employee.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Melanie

Vivint for the most part has been a good alarm company . They have evolved over the years I've had them but they should offer upgrades on their equipment At a discounted affordable price especially to their long time faithful customers, such as myself

4 years ago

Reply from Vivint

Thank you for your feedback Melanie! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Damon Parker

So far our experience has been positive. No real outstanding issues. Only nagging issue is minimal service representatives on-hand in the area should we need to have an on-hand service.

4 years ago

Reply from Vivint

Thank you for your feedback Damon! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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D Geran

Pretty good. A little higher than some others. Service has been real good with several issues. The one thing I get upset about is the very slow response time to use the video when someone rings the doorbell. By the time I get the video to load the person at the door is gone

4 years ago

Reply from Vivint

Thank you for your feedback D! We appreciate you letting us know about your experiences with us, and would love to look into your concerns with your doorbell camera. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Carol

Good. Test the battery replacement and repositioning the camera and things like that have to be done on our end and I would just rather have a tech to come out to do all those things but we Eventually change the battery changechanged OK

4 years ago

Reply from Vivint

Thank you for your feedback Carol. We appreciate your feedback about your experiences with us. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020

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Maria Carter

doorbell goes offline, sometimes I can get it to reboot but have also had to call the company for assistance, The panel goes off line as well, same scenario as doorbell. I have high speed internet. I am constantly changing batteries on the door entry. To be honest, I have checked into other options that are more cost effecent with basicly the same coverage.

4 years ago

Reply from Vivint

Thank you for your feedback Maria. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Karen Sacramento, CA

Overall, my experience has been pretty good. I was a little disappointed when the terms of my agreement was suppose to be only for two years and it ended up being three years because I was miss quoted. Also, sometimes I'm off line and don't know it unless I make a call. We should be notified the moment our system goes down for what ever reason. But being a single woman I feel secure knowing I have a Vivint system.

4 years ago

Reply from Vivint

Thank you for your feedback Karen. We appreciate you honesty about your experiences with us and we would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Feb. 17th, 2020

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Deborah Young San Bernardino, CA

Average. There are features that work intermittently. Correction of these items are very time consuming and in the end I have found they still are not corrected. The overall service is good and the customer service is very good.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah! We appreciate you letting us know about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Wally Hanson Las Vegas, NV

Never any issues. Quick response on accidental alarm trips. Reasonable rates. They act like they want and appreciate our business. Always a positive experience on customer service calls.

4 years ago

Reply from Vivint

Thank you for your feedback Wally. We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Corrine

Super affordable and a really great product. Vivint is an amazig company and I'm happy I chose them- they care about their customers. All of the smart home automatio is top notch

4 years ago

Reply from Vivint

Thank you for your feedback Corrine! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Roy Ocala, FL

I know when I go away if the power goes out, I wont lose my security system and if the phone company decides to switch lines, I won't lose my security because it is wireless and that is what I like about it. We do have one door down south that does not work.

4 years ago

Reply from Vivint

Thank you for your feedback Roy! It is so good to know that you're enjoying your wireless system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 11th, 2019

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Joseph Austin, TX

The ability to maintain and control it remotely is the best part of the home security system. They are also very quick to come out and respond if I have an issue or they help me on the phone if I have that type of issue.

4 years ago

Reply from Vivint

Thank you for your feedback Joseph! We appreciate you letting us know about your experience and to know that you're enjoying controlling your system remotely. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Donald Sartell, MN

The sales person that came to our house did a very convincing job. He explained all the benefits. When we had out unit go off, the police response was immediate. It's very easy with no complicated controls or passwords.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your sales representative and your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Verified Customer

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Betty

I have been very satisfied with the service. I feel very secure and safe. Early on, my husband with Alzheimer's would set off the alarm and the responding employees were very understanding and extremely courteous.

4 years ago

Reply from Vivint

Thank you for your feedback Betty! We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Patricia Willmar, MN

They have good customer service, they were pretty available. The system seems to be working fine, haven't had any issues other than a low battery. I would like it if they provided one of those smart door bells with the video camera, I think that would help.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia! We appreciate you letting us know about your experience. To go over options of adding a doorbell camera to your system contact our chat support team using this link:

Dec. 1st, 2019

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Jan

You can use it with your phone and it's easy to operate. They could do a little better as far as the price point because they are a little higher than others, but you get what you pay for. The technology is changing so much and they keep upgrading.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Eduardo Laredo, TX

I only wish there were cameras that would record all the time instead of just as things came up. The equipment is reliable though and their customer service is prompt with response times.

4 years ago

Reply from Vivint

Thank you for your feedback Eduardo! We appreciate you letting us know about your experience, and the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Michael Slidell, LA

It's easy to use. The first time we enrolled everything was outstanding then we set a new contract and it's kind of been up and down. Usually they're resolve our issues but it's been time consuming getting things resolved. It takes too many phone calls to get something taken care of when a problem does arise.

4 years ago

Reply from Vivint

Thank you for your feedback Michael. We would love to look into any concerns that you're experiencing with your system. When you have a chance contact our chat team at this link:

Nov. 27th, 2019

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Shantel

They are really good at helping you over the phone when you need something fixed but it's a little steep everytime they have to come out to your house to fix something. It's convenient I can unlock my house when I'm not there.

4 years ago

Reply from Vivint

Thank you for your feedback Shantel! We appreciate you letting us know about your experience with your system and with appointments. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Karisa

My neighbors were using it and they liked it. The equipment is easy to program and easy to fix when you need to. I've had a couple run ins with a couple of the customer service people that didn't know anything. Maybe train your customer service a little better.

4 years ago

Reply from Vivint

Thank you for your feedback Karisa! We appreciate you letting us know about your experience, and the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Elizabeth

It's easy to use and works well. I liked all the doorbells and cameras. They are very responsive and fix things ontime. The app works well on my phone to alarm and disalarm and it's very reliable.

4 years ago

Reply from Vivint

Thank you for your feedback Elizabeth! We are so glad to hear that you're enjoying your cameras and your app. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Bobby

Their customer service and how they interact with their customers is good. I just haven't had the best experience with their actual product. They seem to drop offline and stop working for no reason. It causes me to have to spend my own time getting on the phone with customer service to get it working. It's very time consuming and very frustrating.

4 years ago

Reply from Vivint

Thank you for your feedback Bobby. We would love to look into your concerns further with your system. Please contact our chat team at your convenience using this link:

Nov. 27th, 2019

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anonymous

The equipment is reliable and their service people are friendly. We've never had an difficulty or problems with it. They understand your concerns and are very friendly and accomodating.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Ruben Clarksville, TN

Every little problem I have on my system they fix it right away or they call me right away. I have cameras that can see everything. I've had it almost 2 years now and have really enjoyed the system.

4 years ago

Reply from Vivint

Thank you for your feedback Ruben! We are so happy to hear that you're enjoying your system. When you have a chance reach out to our chat team to get your referral code that can lead to some great perks. You can reach them directly through this link:

Nov. 28th, 2019

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Dwayne Jacksonville, FL

I've been with them now a little over three years. Their customer service has been great. Every Time I need them for something I can always get in touch with them. Everything is easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Dwayne! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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anonymous Redwood City, CA

They've always been responsive and easy to reach. It seems like its quality equipment but there are some things they don't have that I would like to have as part of they system.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience, and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Georgette

They were very thorough and gave me many different options to help me make a confident decision with their service. They are very knowledgeable when you contact them with questions. It's very good and user friendly.

4 years ago

Reply from Vivint

Thank you for your feedback Georgette! We appreciate you letting us know about your experiences with us. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Diane Battle Mountain, NV

They come out when you need them to check things. It's hooked up to the fire department and the police department and you can also check by your phone. The doorbell does not catch a lot.

4 years ago

Reply from Vivint

Thank you for your feedback Diane! We appreciate you letting us know about your experience. If you have any questions about your system check out our support site using this link:

Nov. 28th, 2019

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Joan Decatur, TX

I like it because of the little remote control you can put on your keychain. I have told several people we are happy with it. They're very attentive and helpful anytime I call.

4 years ago

Reply from Vivint

Thank you for your feedback Joan! We are so glad to hear that you're enjoying your system and your key fob. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Kenneth Kansas City, MO

All the times I've called with an issues they were able to fix it immediately. It's pretty reliable I have the doorbell camera and the inside camera. I like being able to monitor my home wherever I am.

4 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We are so glad to hear that you're enjoying the remote access of your system. When you have a chance, contact our chat support team to get your referral code that can lead to some really great perks. You can reach them through this link:

Nov. 28th, 2019

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Kathy

I have been very happy with Vivint. I have gotten a quick response when my alarm went off, and customer service has always handled my questions thoroughly when I have needed it.

4 years ago

Reply from Vivint

Thank you for your feedback Kathy! We are so happy to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Connie

The app is simple to use. Accessing our security when we are away from home is a very nice feature. But when we have needed to contact customer service due to an alarm sounding or a problem the wait is very long. Vivint is understaffed. One evening we had a false alarm we were never able to reach customer service to keep the police from arriving. We were charged $25.00 by the police department.

4 years ago

Reply from Vivint

Thank you for your feedback Connie. We appreciate your honesty about your experience with us. It is good to know that you're enjoying the app. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Willie C. and LaTonja Jackson III

Not good! The system always needs updates and my system for some reason doesn't receive the updates on it's own. It stops talking and or the panel gets stuck and when I call customer service, I am told it needs to update. It is a inconvenience to be on the phone for a hour after working all day and also wondering if your alarm is going to work properly if someone breaks into my home.

4 years ago

Reply from Vivint

Thank you for your feedback Willie and LaTonja. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Karen

Great but I do wish there was a little more follow up. Maybe a review of the system at least every two years to see if anything has changed or if any additional education is needed.

4 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us and appreciate your suggestions. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Lucy Villarreal

Having Vivint has made me and my family feel safer in our home. Their customer service people are always very kind and willing to help and get your system running smoothly and will answer EVERY question you have.

4 years ago

Reply from Vivint

Thank you for your feedback Lucy! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Vera Parker

love the camera and when calling about a problem customer service get on it right away. The only problem I dislike is I'm a senior citizen on a fixed income please consider the seniors.

4 years ago

Reply from Vivint

Thank you for your feedback Vera! We are so glad to hear that you're enjoying your camera. When you have a chance, contact our chat team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 22nd, 2020

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Safia Siasang

Over all is good. To view the Vivint program/ app certain devices are required. Not very much user-friendly with all computers, ie desktop. Sometimes facing technical troubles.

4 years ago

Reply from Vivint

Thank you for your feedback Safia! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Barbara Whymark

Up until now very good.However I have had a problem with the camera security and the instructions given me from an agent did not work and it has been a few weeks now and my bill which I am paying monthly should include this service!!w

4 years ago

Reply from Vivint

Thank you for your feedback Barbara! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Steven Marin

Frustrating, We were told we needed a tech to come out to "reset our WiFi connection. Turns out they needed to move our panel that was in our garage to outside. I was originally told the tech would only need 20 minutes to reconnect our WiFi. When he got there and actually told me what had to be done and how long it was going to take I becasme very upset. He said that the schedulers have been failing to tell the customers what needed to be done. It wasn't his fault! What made me even more upset, I had to take the rest of the day off from work, instead of just taking a 20 minute lunch break!!! Thanks Vivint! On top of that all of out items we have through Vivint are so slow, it's not worht paying for! Very Disappointed!!

4 years ago

Reply from Vivint

Thank you for your feedback Steven. We appreciate your honesty about your experience with us and your system, and would love to look into your concerns further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Rochelle

Not great. I have had to leave town and had my cam down for the duration, customer service reps are rude/short/impatient, as though I am disrupting them from something more important, they don't listen when you are trying to talk. The last person/female I talked to was particularly unpleasant and unprofessional. I am pretty close to pulling the plug...the last week or so hasn't been too bad but it's a bit unreliable, I noticed after the installation as well my equipment was installed crooked, (front door key pad and glass break in living room) though I'm used to it now. I am just disappointed overall and like many companies the customers are complainers not customers so that's a problem.

4 years ago

Reply from Vivint

Thank you for your feedback Rochelle. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Satish Sundar

Great all the way. Trouble shooting, adding devices, alarm response and cameras are great. I wish we could do viewing via PC simultaneously esp the outdoor wifi cameras. They can only be seen on phone.

4 years ago

Reply from Vivint

Thank you for your feedback Satish! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Lori Dorsey

Awwesome! They are quick to respond when I have accidentally set off my alarm. When I have issues, customer service schedules an appointment for the servie guy to come out as soon as possible.

4 years ago

Reply from Vivint

Thank you for your feedback Lori! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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David

Good experience, only a couple of thing I''m not happy with are videos are recorded sometimes and sometimes not recorded, and alert delayed for example if someone walk by my house, alert won''t alert till that person passed and gone then what''s the point of checking because you won''t see no one there.

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with us. We would love to look into your concerns with your recordings further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Loriann

I have had Vivint for over 5 years. I feel that quick to respond if the alarm goes off to make sure everything is ok. Customer service has always been helpful for me, if I have had an issue.

4 years ago

Reply from Vivint

Thank you for your feedback Loriann! It is so good to know that you're enjoying your system and we thank you for being our valued customer through the years. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Donna

Vivint has excellent customer service! I have had a couple of issues and could not find info on line. I called and usually had less than a five minute wait to get the situation rectified. Overall Vivint makes me feel very secure.

4 years ago

Reply from Vivint

Thank you for your feedback Donna! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Anonymous Overland Park, KS

We had ADT, but ADT raised their prices. When we signed up, it was great and our rep was around for any questions. Maybe they could use more customer service checking in every now and then just to see how things are going.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Penelope Pettit

My entire experience was very positive . All company employees were very helpful. My salesman Lance Rich who is no longer with the company was excellent and very professional.

4 years ago

Reply from Vivint

Thank you for your feedback Penelope! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Damon Boettcher

Awesome no issues but expensive would like to see notices on updates and price decreases as equipment installed is paid off. Other than that love the device and what they offer!

4 years ago

Reply from Vivint

Thank you for your feedback Damon! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Sharon Ross / Mike Mitchell San Antonio, TX

When I have needed them, for whatever reason, they have been there -- with the right answer(s) for any question(s) I had, updates/upgrades available, problems that needed solved, etc.

4 years ago

Reply from Vivint

Thank you for your feedback Sharon and Mike! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020