Name: Vivint
Rating: 3.4

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Verified Customer

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Robert

Make a battery that lasts longer.Our front door wasn't working and it said our battery was out so we just called and they told you so it's easy. I was just hoping the battery would last more than a year.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Lauraq

Anytime I called and had concerns they were always very pleasant and they do their best to get resolution to my problem. It's easy to use with my iPhone. Their doorbell camera is not good so I had to go to Ring for my doorbell camera.

4 years ago

Reply from Vivint

Thank you for your feedback Lauraq! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Laura

Their customer service is phenomenal. When signs kind of been weathered, they usually can drop off brand new ones within a couple of days. Never had any issues with the equipment.

4 years ago

Reply from Vivint

Thank you, Laura, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Michael Sherman, IL

They've always been very prompt. A few times when the alarm is going off to somebody forgetting to shut the door or I would forget to shut the garage door, they've been very prompt and have handled things very smoothly.

4 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Teri Akron, OH

When I've claled in with questions or issues customer service has been very helpful. So far I haven't had any issues with the security equipment. It's all been functioning properly.

4 years ago

Reply from Vivint

Thank you, Teri, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Mr. CJ Smith Temple Hills, MD

Very positive. They have always been responsive to any issue I had. There are very good customer loyalty programs, however they only apply to customer who have been clients for a good period of time.

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Joshua

My system always has errors. I've had to contact support so many times. I get sick of contacting the support desk because it takes forever for someone to respond. When you do get a hold of somebody it's only via chat you can't talk to someone on the phone and then even though you tell people you've already had this issue and what they're telling you to do it isn't working they still have you do the same thing.

4 years ago

Reply from Vivint

Thank you for your feedback, Joshua. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. Feel free to call 18002165232 at anytime. If you still have a hard time reaching us, please feel free to send us a private message on Facebook.

Jul. 15th, 2020

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Verified Customer

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Nancy

They are quick to respond. I like all the products that they have. They have pretty much everything covered like smoke detectors and carbon monoxide. When there's been a problem they've come and fix it quickly.

4 years ago

Reply from Vivint

Thank you, Nancy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Darren

I wasn't having to pay a monthly fee when they were part of Best Buy but when they decided to split from Best Buy in order to keep their services I had to pay a monthly fee. I would really like to get my garage door opener sensors fixed. I'm upset that I have to pay two hundred fifty dollars to get somebody to come out and check it even though it stopped working within the first year.

4 years ago

Reply from Vivint

Thank you, Darren, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the garage door further. Please contact our support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Sandra

You can control everything on your phone, let people in and out, you can watch on the cameras, everything. I've had to call probably three times and they always jump right on whatever I needed done.

4 years ago

Reply from Vivint

Thanks for the feedback, Sandra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Ybette

If there is an issue they always take care of it in a prompt manner. Sometimes there are little glitches, it's not connecting or the panel's not connecting and you have to reboot but that's not very often.

4 years ago

Reply from Vivint

Thanks for the feedback, Ybette! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Michael

I'm very happy with them. They are very personable and quite knowledgeable, they know their equipment. I have one piece of equipment that I have a problem with but other than that it's good.

4 years ago

Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Jimmie Logan

Very sufficient Alarm system. The Only thing I have is the relay time from the time the doorbell rings is too long. The person is usually gone by the time i can talk into the doorbell

4 years ago

Reply from Vivint

Thanks for the feedback, Jimmie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Beth

It's awesome. Never had any issues . I also have indoor and outdoor camera as well as doorbell camera. I love them. I can watch from work and alarms me when someone comes on front lawn. Best investment I made

4 years ago

Reply from Vivint

Thanks for the feedback, Beth! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Jim C. Brown

VERY GOOD. wE HAVE HAD IT FOR QUITE SOME TIME. WE ARE BOTH SENIORS AND PRIMARILY USE WHEN OUT OF TOWN. I BELIEVE THE SIGN'S ARE ALSO A DETERENT. COULD USE 2 MORE IF POSSIBLE. OURS ARE FADED.

4 years ago

Reply from Vivint

Thanks for the feedback, Jim! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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LaShanda

It has been awesome! I have not ever had a problem, and customer service has always been excellent. I've been a been a member for years and convinced my parents and family members to join the Vivint family.

4 years ago

Reply from Vivint

Thanks for the feedback, LaShanda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Gabriel Pearland, TX

When everything is working well I get to see on my phone what's going on at my house. The alarm works nicely. They help me right away when I call. I've had a problem a couple of times with not being able to get stuff to lock or work right.

4 years ago

Reply from Vivint

Thanks for the feedback, Gabriel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Larry Provo, UT

I like the fact that you can see who's at the door from anywhere and you can lock or unlock the door from quite a long distance. They've been good. They've always taken care of what I needed and answered my questions

4 years ago

Reply from Vivint

Thanks for the feedback, Larry! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Thomas Park Hill, OK

I had to be relocated due to medical reasons and I'm able to operate Vivint in my original location from another state. They've always been very responsive. They are on the spot every time.

4 years ago

Reply from Vivint

Thanks for the feedback, Thomas! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Mark Whitlock

Initially it was great! However, we've experienced several issues over the past year or so. We called tech support and they tried walking us through it. It was difficult to take panel apart, difficult to change batteries, and in the end we still have issues. So it did not help with every issue. Would much rather have technician come out.

4 years ago

Reply from Vivint

Thanks for the feedback! If you're still experiencing the issue, we'd like to help. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Anna J.

Vivant has always helped me with any problems or questions I have had about home security. Over the last 3 years, Vivant has taught me how to replace a window sensor (removed for a reno) and a service rep personally helped us on the phone during Hurricane Irma. They have always come through for us.

4 years ago

Reply from Vivint

Thanks for the feedback, Anna! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Debra Mcbride

I've looked around for a company or product to match my needs at a price I can afford. Vivient matched all my needs. They are very responsive and easy to work with when needed.

4 years ago

Reply from Vivint

Thanks for the feedback, Debra! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Barbara

Our Vivint experience has been great! We're going on 6 years with this service. We've had no equipment issues & everyone we've spoken with has been pleasant & provided good service.

4 years ago

Reply from Vivint

Thanks for the feedback, Barbara! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Lesa

I like the feature of being able to see the doorbell and make sure the driveway is safe when you leave. I like the pricing and the customer service. They are friendly and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Lesa! We are so glad to hear how you're enjoying your doorbell camera. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Joy

I highly recommend Vivint. I think it is the best out there on the market. I know if anyone tries to break in my house, the alarm will go off and if someone comes to the door, I can talk to them on the camera.

4 years ago

Reply from Vivint

Thank you for your feedback Joy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Guadalupe

It's very reliable, we've never had any problems with the equipment. They've done a very good job. We've very happy with Vivint. They keep us up to date and are very trustworthy.

4 years ago

Reply from Vivint

Thank you for your feedback Guadalupe! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Johnnie Andrews, TX

I like everything that they offer. It makes it so I can watch my property while I am away. Half of the people in customer service can't speak English and are hard to understand but they are friendly.

4 years ago

Reply from Vivint

Thank you for your feedback Johnnie! We appreciate you letting us know about your experiences with us and how you're enjoying controlling your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Kevin Celina, TX

Appears to be high quality and efficient and it is easy to use and reliable and they have a good reputation and that is due to their promptness when taking care of questions or issues.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Brian Springtown, TX

Everything is good. I've recommended it to a couple of other family members. I like the good deal and once everything was all hooked up, it worked properly and I've had no problems with it. It gives me peace of mind to be able to see who's at the door. When I've called, they help or send a tech to take care of it.

4 years ago

Reply from Vivint

Thank you for your feedback Brian! We are so glad to hear about your experiences with us when you've called and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Lee Radley

When we first got them they were great would come to our house for any problems (with premium package) now they want you to handle battery changing or they work with you over the phone to solve problems. They are more expensive than other company's. Their protection is very good. The panel is good and easy to navigate. .

4 years ago

Reply from Vivint

Thank you for your feedback Lee! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 844-241-3243 to get your referral code.

Mar. 4th, 2020

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Verified Customer

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Erik Gotrich

Support chat functionality is very irritating. Although this function has the potential to be very helpful, the support staff is not knowledgeable and routinely obviously reads from scripts and does not use basic problem solving techniques to fix an issue. The fact that you speak with a support tech and ten minutes into it, they "go on break" and you get switched to another support tech is a HORRIBLE service to your customers. There should be tiers to service agreements to greater be of assistance to those customers (like myself) that employ all your products. Since I am paying vivint so much more than 80% of your clientele, the level of service I receive should exceed those other customers. I would even be willing to pay MORE in order to have more highly qualified support access. The technicians that come out to the home are far more qualified to handle the issues that I've been having, and the fact that I have to pay (a la carte) each time they speak to an issue of mine is outrageous.

4 years ago

Reply from Vivint

Thank you for your feedback Erik. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. Please give us a call at 844-241-3243.

Mar. 4th, 2020

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Verified Customer

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Cathy

Could be better customer service and technical field charges should be included in with the service at no extra charge. Also most customers are older and shouldnt be asked to climb ladders or to electrical checks in breaker box because it's putting them at risk for injury.

4 years ago

Reply from Vivint

Thank you for your feedback Cathy! We are so glad to hear about your experiences with us and would love to look into your concerns further. Give us a call at 844-241-3243.

Mar. 4th, 2020

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Verified Customer

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Keith Delauter

Our technician, Bruce, was very helpful and knowledgeable. He helped educate us regarding operations and updates. Professional and courteous. Arrived on time and respected my home.

4 years ago

Reply from Vivint

Thank you, Keith, for your feedback! We appreciate you letting us know about your great install experience with Bruce. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020

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Verified Customer

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Jos' Mart'nez

With the exception of three down times due to a repeater issue to our front door camera/microphone, our experience has been very positive. The ability to speak to someone via camera/microphone at front door has paid off, including from the beach in Cocoa Beach, Florida.

4 years ago

Reply from Vivint

Thank you, Jos, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code, or if you need help with the doorbell camera, by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Leslie Modesto, CA

They are very good at what they do. I've never had issues with them. Every Time they've needed to take care of something they have and they've done so flawlessly. It's very dependable.

4 years ago

Reply from Vivint

Thank you, Leslie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Brenda

I'm able to see it whenever I need to and able to do playbacks when I'm questioning something. I've never had any problem with vivint and whenever I talk to them they're very accommodating.

4 years ago

Reply from Vivint

Thank you for your feedback, Brent. We'd like to see how we can help you with your issues. Please call us at 18002165232 for support.

Mar. 3rd, 2020

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Verified Customer

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Angela

I like the different equipments they offer and they work with customers. I've had several issues with the equipment but they fix the problems. They are very professional and they take the time to explain and answer any questions that you have.

4 years ago

Reply from Vivint

Thank you, Angela, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Aronia

I was disappointed with the quality of the equipment. I don't think it was put in right at first. I've been having a lot of problems but they have someone to send out 24/7 and take care of you. They are prompt in servicing their equipment. When they see the alarm come on they call you and they want to know why. They want you to be safe.

4 years ago

Reply from Vivint

Thank you, Aronia, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Terrill

The system is fantastic. I have 3 cameras and I get to view the outside of my house everyday. If someone rings the doorbell it rings on my phone. I really like that. We had a problem with scheduling. A representative contacted me and said they couldn't do the installation at the scheduled time. They said if I could wait they'd give me $500 off the equipment. I stayed in Minnesota a little bit longer because they had to reschedule. So I'm not satisfied with that and they didn't back up their word.

4 years ago

Reply from Vivint

Thank you, Terrill, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243. They will also be able to assist with equipment concerns you are having as well.

Mar. 8th, 2020

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Verified Customer

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Frantz

Every time I call I get results very fast. They should improve their camera. Twice I've parked in front of my house and somebody hit my car. That happened at night and the image wasn't clear at all.

4 years ago

Reply from Vivint

Thank you for your feedback Frantz! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Felicia

I like the electronic locks. I can just press in a code and don't have to use a key. I've had a couple of questions and they were able to answer them and get things straight in a reasonable amount of time. The sound on the doorbell needs to be louder. If I'm upstairs I can't hear it.

4 years ago

Reply from Vivint

Thank you for your feedback Felicia! We are so glad to hear about how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Leonard

I like that I can lock my doors from my phone. I like the smoke detectors and the motion detectors. I've called them for the thermostat. Most of the time I call they help me figure it out but sometimes it takes a while. It's easy to maintain or change a battery.

4 years ago

Reply from Vivint

Thank you for your feedback Leonard! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Leonard

Rapid response, quick alert and follow up. They answer my questions readily. If I need equipment or there's a problem with the system they take the time to go through it and work out the details.

4 years ago

Reply from Vivint

Thank you for your feedback Leonard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Anonymous

When I saw them demonstrate it, I liked it and I can adjust it to where I want it. They came over the other day to talk to me and ask me if I needed something and I am thankful for them coming.

4 years ago

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Verified Customer

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James

I had ADT for twenty years and their software doesn't work, Vivint works good. It's efficient. They promised me a hundred dollar rebate and we finally got it but it took ninety days, t shouldn't have been that way.

4 years ago

Reply from Vivint

Thank you for your feedback James! We appreciate you letting us know about your experience with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Thomas Warrick

I had vivint install their system because a salesman came through the neighborhood. I had the system about 11 months and then I decided to cancel. I was told by Vivint that I had signed a 5 year contract, which turned out to be false. My signature had been forged and they told me that they would give me a full refund for the 11 months. They gave me the run around for months and the finally sent me $135.00. The total should have been over $900.00 dollars. They sent me two checks for $348.00 but they put a stop payment on both of them. I will have to take them to court to get the balance of the money that is owed to me.borhood

4 years ago

Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us and would love to look into your concerns regarding your cancellation further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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John logan

Amazing. The technicians are top tier. Everyone I've talked to at this company absolutely loves their job, that really says something About the upper management and how they treat their employees.

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Verified Customer

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Alice

Everybody should give them a shot. They are a good company. I feel safe and secure. I like the way it is set up and that I can take it with me. I've only had good experiences with customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Alice! We are so glad to hear about your experiences with us and your system. It is great to hear how your system gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Steven

I always have the customer service when I had to call them. I don't have any problems with it other than batteries--but that's easily changed; it's easy to offer right for one time.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Raymond

Everything is fine with Vivint. They're a good company. They're courteous and they are proficient in their knowledge of the technology. The alarm system is fine and my cameras do everything.

4 years ago

Reply from Vivint

Thank you for your feedback Raymond! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020