Name: Vivint
Rating: 3.5

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Verified Customer

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Ms. Manuel

Love the service and the continuous recording. The only thing I am unhappy with is the indoor camera, in night vision mode the IR light that comes on causes a weird glare in the image so it dose not give you a very good video. Design flaw.

3 years ago

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Verified Customer

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Ngoc -My

This home that I bought initially had ADT but Vivint has lower pricing and it was easy to transition because they were able take care over it. It is easy to use and user friendly. They are always able to answer questions.

3 years ago

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John

Vivint has billing issues they have overcharged next twice in 3 moths and has failed to give me a refund yet, trying to talk to billing is horrible no one knows what they are doing

3 years ago

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SaRenna McDonald

The cameras and other devices are clear. The information loads ok. Going live is a little delayed sometimes. The actual customer service monitoring has not been a happy experience. Alarm sounded and the contact made with a minor was not a good one. My ten year old was dismissed without someone verifying information with an adult. I also haven't gotten my referral discount after my neighbor purchased the equipment as well.

3 years ago

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Verified Customer

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James Richard

From day one I've been pleased with Vivint. The installation and customer service has been seamless. We have been with three different security services and this is by far the best.

3 years ago

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Verified Customer

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Roy Patel

Good product but after installation service is variable they said they will buy out and give me $up to 1000 but no response it bad bad service I will definitely not recommend to my friends and family

3 years ago

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Verified Customer

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Joey M.

Good so far! The sales rep was friendly and knowledgeable. The tech was awesome! He was thorough and pulled out a dusk buster and cleaned up after himself. The cameras are remarkable. They have great detail.

3 years ago

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Verified Customer

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Daphena Buckner

Great experience! I like how you can access everything from your cell phone. The equipment is easy to use and the customer service is great. Three family members had it before I did and they enjoy it as well.

3 years ago

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Verified Customer

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John R. Stonehouse

Front door entry lock problems! Not able to enter from outside when the lock is engaged. At times the lock gets a malfunction on the panel. The front door is closed securely but the lock hangs up.

3 years ago

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Zappa

The system seems to work fine. The sales process was very “slick”. First he explained the hardware was without cost just pay for installation and monthly monitoring. Great deal! Then after signing the paperwork I get a ding on my phone that someone was doing a credit check on me. Then I find out the “free” hardware is being financed. That's why they install same day so you are sort of stuck. Sure you can cancel but then you're left with holes in your walls.

3 years ago

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John B

I have been pleased with the user friendly Vivant system. The picture from the cameras is sharp. The doorbell cam/speaker is easy to and works well. Overall, the system works as it should and as it was presented to be by the salesperson. However, I give Vivant the lowest rating in trustworthiness, based off of the shady sales practices. Multiple neighbors purchased a Vivant system all within the same week from the same salesperson. However, once we started talking to each other about what we got, we realized many of us were paying the same monthly price but had different levels of equipment. For example, my next door neighbor got keypads on 3 doors, 3 cameras, and a garage door lock. I got one keypad, 3 cameras, and no garage door lock, yet we are paying the exact same price. Vivant's system may work well, but their sales practices are garbage. Watch your back.

3 years ago

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Jennifer McVay

Super disappointed in customer service. I was told that if there was something I wasn't happy with after the installation I had 30 days to call and they would come remove it and put original back on. I have called seven times since September 2, 2020 and no one has called me back no one has showed up I tried calling the sales guy and his name is Luke and he never returned my call either.Not really a happy camper with them right now.

3 years ago

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Noreen del Napoles

Not really that good. The agent that I talked to did not really disclose everything that I need to know. He did not tell me that Citizen One will finance the equipment and that he needs to open my credit. That was a time where I was in the process of refinancing my house and I was closely monitoring my credit score. So with that, I would rate poorly for trustworthiness.

3 years ago

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Verified Customer

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Leander Merritt

I have had Vivant two times.I dontknow if the sign scares bad guys off but I havnt ever had a break in.I like the door bell camera and the ability to operate the systemwith my phone

3 years ago

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Verified Customer

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Dejuan

Customer service is excellent but wait times on the phone are too long. The service is good. The equipment is functioning. It is easy to use and user friendly and accurate. Up to date notifications.

3 years ago

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Jessica

Little bit expensive but it is pretty reliable and is easy to fix, we could do it ourselves, we did not have to call a technician. Everything seems to be working out really well.

3 years ago

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Verified Customer

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Debora

It's not very complicated to use. When I was having trouble turning on the night light, I got prompt service. You are limited on where you can mount it because it needs to be near an electrical outlet.

3 years ago

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Verified Customer

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Roger

Seems to be state of the art with the cameras and the quality of the panels. It has the features I would expect in today’s security. I like the app. The need to make their contract clear when signing up but they answer all my questions the best they can on the phone.

3 years ago

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Verified Customer

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Marilyn

Customer support is very nice and sufficient. The best thing is that I don’t have to get the keys out to unlock my house and it lets you know what is going on around your house.

3 years ago

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Verified Customer

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Willie

Just upgraded the technology and like the resolution of the cameras and that you can go back thirty days to review footage and what they offer. They are the best security company out there, my only suggestion would be as such a big company is that everybody communicate on the same platform.

3 years ago

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Valencia

Customer service people are always kind and generous and able to help with any issues. Vivint is good quality and offer what a lot don’t offer at a good price. It is really good and has a modern look. It looks really nice with my house. It is really easy to use and not complicated at all.

3 years ago

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Terri

Everything works fine and looks fine. I feel secure. Installer was professional and helpful. They were able to change the equipment and get me scheduled when I was going to be there.

3 years ago

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David

They offer good products and at a good price. The equipment is very good. We experienced some growing pains. We had some false alarms. They were quick to let me know it was sensitive. Customer service has been very responsive.

3 years ago

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Verified Customer

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Michelle

It’s a little bit pricey but I am really happy with it. I feel very safe. It is easy to use. I am loving the camera and the app. I shouldn’t have to call to make sure my referral credit goes through.

3 years ago

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Phyllis

The kids working there need to explain things better because they did not show us how to work it. We had to call someone out. That person was very helpful. Once I figured it, I feel secure and like it better than other systems that I’ve had.

3 years ago

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Ryan

Fully accessible from my phone. It is good equipment. Never causes me issues. I would love it if I could customize the sound of my doorbell, like if I could have the Harry Potter theme as the ring. They are very receptive and explained things in customer service.

3 years ago

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Mucke

Initial setup was good but lacking in follow through; I didn't even get a sign, which was the first sales part of the sales pitch... I'm not overly thrilled with the wired setup but it's not overly invasive. My biggest concern is notifications. I made adjustments to the sensitivity parameters and notifications disappeared. They were still gone after I reverted to their initial settings. Other than that, it's not a bad system.

3 years ago

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Verified Customer

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Regina Brown

I love it! It's easy to use and gives me peace of mind. It alerts me and the person who's approaching my house. Has two ways talk, needs no batteries, and the night vision is great.

3 years ago

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Sam J

After the first couple of weeks, the cameras began to pick up less objects that were in range. The cameras also stops recording while people are still within range; sometimes even by the door. The live streaming only functions properly from the smart hub within the home. Anywhere else, on any other device, the live feed starts buffering after a few seconds. Requiring you to refresh the app multiple times.

3 years ago

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Verified Customer

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Sherry

The person we bought it from was excellent and the young man that did our installation was great and very knowledgeable.. We have had nothing but a super experience with Vivint. Thank-you!

3 years ago

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Dan

It was good. The only negative was that when we decided to purchase at about 8PM at night so the installation team came right after which made a long night as he didn't get done until past midnight.

3 years ago

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Verified Customer

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Becky sheffield

It has been great! My husband and I were very pleased with our service installer, Stanton, he was amazing. Fast and friendly, welcomed our questions, took the time to show us various things about the system.

3 years ago

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Verified Customer

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John T Holldorf

From the initial contact with Vivint , to the explanation of options and pricing and finally to the instillation and servicing of the service , the experience has been very professional on all parts and. Rey client focused

3 years ago

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Julie

Frustrating. The tech took several hours to install and couldn't get my Nest synched up with my system, after having me change my log in email and credentials through Google. The rep misspelled my name in my account and promised to fix it after the fact...2 months later it is still not fixed and I have sent him 4 unanswered messages over the last 3 weeks and have been completely ghosted. The garage sensor no longer works from my phone and a tech was supposed to come out to fix it but I have heard nothing back. And the one time my alarm did go off in the middle of the night it wasn't loud enough to wake me for 30+ minutes. So I'm frustrated and dissatisfied.

3 years ago

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Verified Customer

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Michele Fourcloud

My experience with Vivint has not been too great. Five days after the system was installed my sliding glass door sensor stopped communicating with the panel, all that was offered was a replacement part that I had to install myself. Well that was a while ago and it is still not installed as I donâ€™t know what Iâ€™m doing nor do I think itâ€™s fair after only a few days of service that Iâ€™m expected to replace the part myself. So that sensor is useless. Also one day when my family got home when we walked through the front door and the alarm didnâ€™t go off, we checked the panel and the panel still had the glowing red light and said that the system was armed, so itâ€™s safe to say I have little to no confidence in this alarm system. Most recently the panel said the front door sensor was not communicating with the panel so now I have problems with two sensors and only had the system a month. I recommended the system to three people and one has already had the system installed, most likely I will not be recommending Vivint in the future and hope the people I recommended this system to have a better experience. If I could cancel this contract I most definitely would.

3 years ago

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Verified Customer

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Atif Akbar

So far no issues, itâ€™s a good service. The only thing I thought it was way too expensive for the equipment, ADT offered me a free doorbell and free installation. With Vivint I only got free installation, that would be the only downside.

3 years ago

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Donna

Very smooth salesman; told us we would get 2 months free to â€œtry it outâ€ if we liked it, or could return everything with no issue. We were charged immediately and never received any months free. Never had any follow-up from anyone. So far the doorbell / driveway cams and system overall are functioning fine. â€œNo contracrâ€ but weâ€™ll have to pay over $2000 to pay off hardware if we cancel before the 2-year financing plan is over.

3 years ago

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Cary and Laura Schneider

I know that we could have saved a ton of money by purchasing the equipment on our own. I am stuck in a contract now and half of the time our cameras donâ€™t even record the activity. I canâ€™t always depend on the cameras alerting me and when they do the image freezes. The front door lock had never consistently worked like it is supposed to. The batteries that they installed in glass break sensors went dead within a month and they arenâ€™t regular batteries. I liked the concept that was sold but not the product and service. I had a technician scheduled for yesterday and no one called or showed up.

3 years ago

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Richard Sanders

The security portion with doors, locks, and glass breakage seems to work well. The camera are not the quality that was presented to us. You cant zoom in on recorded footage making it very difficult to identify people who have been recorded. Nest cameras are far superior in range and the ability to zoom in on images that have been recorded. The Vivint cameras also pixelate and are choppy live. The sound quality is also lacking in clearaty and volumn. Support is also on the poor side. You have to call Utah and wait time is long. Techs that came out are not always knowledgable about their system. Also the system can only support 4 cameras with only 3 recording. On a scale of 1 to 10 I would rate the total system a 5.

3 years ago

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Kevin

The sales guys showed up at my door and were very nice. They sold me on their cool cameras and said they could install the same day and my new cost wouldn't be much more the the $28 per month I was paying. I agreed and they started installation right away. Of course the cost was way much more than I expected. I not only had a higher monthly monitoring cost, but I also had a new loan for about $2400 for the equipment. In addition, the Vivint sales guy didn't ask me if I had contract costs remaining on my current contract. Turns out I still owed several hundred dollars I had to pay. I must say, I'm not enamored even though the system is nice. I feel like they took advantage of me. I do not appreciate this marketing technique and I feel like I've overpaid.

3 years ago

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Cheryl Welch

It is a great system! I bought it for my elderly mother and not only does she have a button in case of emergency but I can also see her and talk to her through the camera system. Itâ€™s been a stress reducer.

3 years ago

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Disappointed customer

Original salesman was able to get us a lower price the before he was great and friendly. I was supposed to receive a call from someone else to add some equipment and never received a call. The equipment works great. We love the system but the customer service center could be better.

3 years ago

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Amanda

I am very happy with the product, however I do feel as though I was mislead and lied to during the sales process. I was told I would receive all equipment for "free" only later to find out that I am actually paying for the equipment though an interest free loan. The total of what I am paying is what I agreed to however I was specifically told equipment was free and it very much was NOT.

3 years ago

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Ina Freitas

Good overall. Like the app for setting home security when leaving the house. Don't like the app or the thermostat for trying to set the mode of operation-- just won't work. Have worked with customer service on this-- thought it was fixed, but same problem showed up 2 days later. Like the doorbell camera altho. would like a higher definition camera here even though obviously more expensive. Doorbell deterrent is a good feature.

3 years ago

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Calvin

Whenever I am away, I can check on the whole thing. The smoke detector and fire alarms with and they call right away to keep track of the whole thing. They are doing a good job.

3 years ago

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Ross

Helpful for all people that don’t understand technology like young kids. We’ve had some false alarms because people didn’t take the right measures. It is good, not excellent. It is a little more expensive so I might consider going to another one just for the price.

3 years ago

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Denise

They respond quickly when I have an alarm. Equipment is manageable and easy to work with. To get a quick response I text them, it is time consuming when you want to talk to a live person.

3 years ago

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Joshua

The rep Jeff is pretty great and really good at customer service. I really needed security and this was really easy and convenient to set up and use. I can set my alarm on my phone.

3 years ago

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Kody

For me the affordability was the deciding factory, it is a solid value for money. My favorite thing is the camera that comes with the doorbell. It is high quality and a live feed. The alarm is easy to arm and disarm. Customer support did a good job with installation and the sales rep was very good.

3 years ago

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Marla

It is easy to use and always easy to get in touch with them for them to handle my problems. It is well priced and I like that I can close the garage door from the house and I can see who is coming to my front door.

3 years ago