Name: Vivint
Rating: 3.5

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Verified Customer

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Trey Lexington, KY

Vivint provides a sense of security at night when we‚Äôre asleep, during the day when we‚Äôre at work, and our cameras alert us when someone‚Äôs in the driveway or back yard.

3 years ago

Reply from Vivint

Thank you for your feedback, Trey! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Cynthia Sanford Arvada, CO

The equipment is over priced. The equipment works as it should except for the doorbell. When I called for help, they could only help me remove it from the panel, not get it to work properly. I was told to call advance tech. support where I was told someone would get back to me. All I got was an email saying "sorry we missed you." I added the doorbell back to the panel myself. Haven't noticed any more malfunctions.

3 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Keys Opelousas, LA

Things started off 3, than over time it seem to really just be a waist of money. When the sales rep came out I was pretty clear on what i wanted in a security system, and at first after the install it was than maybe a few weeks after us when the problems began. I wanted to be able to be aware of our surroundings all around our property, the cameras were set to record any and all movement but when the time came there was never any saved recordings, when i would call to have a tech come out all the would do was come out and try to up-sale me on more products that they swore would make things better. All and all nothing ever seemed to really change expect the price I paid each month.

3 years ago

Reply from Vivint

Thank you for your feedback, Keys. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kaitlyn Lindstrom

The system is amazing! Customer service is horrible - I had a tech guy drive two hours to hook everything up, and once he got here they canceled my order. So he couldn‚Äôt do anything, once they got my order up, the price was doubled. Then after the first payment they took what I had left owning (with out my consent) and I had a payment plan signed with them. It took them over two months to reimburse me and now my payments are still not the same as to what we agreed on.

3 years ago

Reply from Vivint

Thank you for your feedback, Kaitlyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Temeika Toussaint Hartford, CT

I love it quick to call when alarm goes off. The system unlocks my door but it very sensitive to the smallest amount of smoke. The representative is always nice and professional

3 years ago

Reply from Vivint

Thank you for your feedback, Temeika! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Bryan Best Clearfield, UT

I really like the smart home system and all of the features that it comes with. What I did not like was being lied to by the salesman. Being pushed into immediately having to install the system the installer damaged things in my home and did not tell me.

3 years ago

Reply from Vivint

Thank you for your feedback, Bryan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Amy Alonzo Houston, TX

It goes offline (either whole system or a camera) and there is no notification. I would appreciate notification when the system goes offline (vs being turned off). All the troubleshooting online or with agent didn‚Äôt help and we were told to call internet provider. It is frustrating to not get what we are paying for and have no further help.

3 years ago

Reply from Vivint

Thank you for your feedback, Amy. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Richard Hallett New Bern, NC

I particularly like the live feed notifications I get on my phone when someone drops off a package at my front door...and the option to "protect" it with video alert monitoring.

3 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Nathan Wilcox Fulton, MO

I do not care for the push to talk feature, I liked That Ring cameras allowed you to talk freely. I also think the night vision for the doorbell camera is not the greatest. It now flickers and flashes at night, making it almost impossible to see outside at night

3 years ago

Reply from Vivint

Thank you for your feedback , Nathan. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Terra Ronan Oroville, CA

I think the service is great. The new equipment, for the most part, has had no problems. Unfortunately the representative that came to the door to sell the service made promises that were not granted. I did contact the company but nothing ever came from it.

3 years ago

Reply from Vivint

Thank you for your feedback, Terra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Chance Salt Lake City, UT

I absolutely love having a code to get in and out of the house. I love being able to lock or unlock my front door from my phone. I honestly can‚Äôt say I have found anything I dislike about having Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback, Chance! We are so glad to hear about your experience with your services and how you're loving your system

Feb. 9th, 2021

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Verified Customer

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Carl Steele Violet, LA

My experience with Vivint has been well pleasing. My cameras went off track for about 4 months, September - December. I call in to a Vivint service rep a few times for assist. It would be wonderful if I could receive a credit towards my monthly payment. Sincerely, Carl Steele Sr

3 years ago

Reply from Vivint

Thank you for your feedback, Carl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kathleen Levy Boise, ID

I like the tablet provided. It is simple to use and is very convenient. I enjoy being able to monitor my home security from my phone, including arming and disarming. the sensors work very well.

3 years ago

Reply from Vivint

Thank you for your feedback, Kathleen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Rosalind Trenton, NJ

The app is not always accessible, the cameras are always stating person detected when no one is there one camera location is useless the automatic door lock is set to automatically lock after set amount of time it doesn‚Äôt always work. The garage broken glass detector is constantly saying it‚Äôs not working for no reason. I set alarm and when I check it it‚Äôs disarmed

3 years ago

Reply from Vivint

Thank you for your feedback , Rosalind! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Mike Jeffress Skiatook, OK

We already had to replace a camera. The install wasn't great. Wire from the driveway camera was draped over and behind our storage shelves in the garage. When the camera was replaced the guy changed what it was plugged in to, to the garage door opener outlet on the ceiling. Now we have a hard time getting our garage door to open with our remotes. The main panel was plugged into a gfci outlet that it trips now when we run our dryer. We thought that we could get around the garage door openers by getting the one you have, but its higher than we could go buy ourselves.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Allison S Eastland Lexington, KY

Customer service has always been great, very pleased with equipment, only complaint is a door handle was knocked off & broken during installation process and never repaired/replaced

3 years ago

Reply from Vivint

Thank you for your feedback, Allison. We appreciate your honesty about your experience with your doorlock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Steven Ash Tallahassee, FL

The remote disarm has not been totally satisfactory. I go for a walk after arming system, and when I return and disarm the system, the alarm goes off when I enter the house. I then have to enter the code. This has occurred two or three times.

3 years ago

Reply from Vivint

Thank you for your feedback, Steven. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Michael Hymas Layton, UT

They have their act together! I‚Äôm NOT tech savvy and it was great to have the installation done by someone who knew what they were doing. If something was wrong, I KNEW you would fix it.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Anita Wilson Charlotte, NC

We love the entry points and the availability of remote (from phone) thermastat adjustments. Everything is so convenient and around the same monthly cost of our previous system that didn't offer any of that.

3 years ago

Reply from Vivint

Thank you for your feedback, Anita! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Michele 3 Lubbock, TX

So far the system itself has been great. We had an issue with one of our cameras but that was swapped out soon after. We enjoy Vivint so far but the solar people keep trying to sell us on solar services and we just aren't interested.

3 years ago

Reply from Vivint

Thank you for your feedback , Michele! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Raven Baton Rouge, LA

Great service, but it takes a long time to get someone to come out. The temperature on the app doesn‚Äôt always work, just could be better. It doesn‚Äôt always change when you change it on the app.

3 years ago

Reply from Vivint

Thank you for your feedback, Raven. We appreciate your honesty about your experience with  your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Jeannette San Diego, CA

The sales rep the presented the product did a horrible job which reflects on the company as a whole. Took 3 months to get the correct services as they were offered. The last service person that came out after 3 service was polite looked at the problems and haven't had a problem since.

3 years ago

Reply from Vivint

Thank you for your feedback , Jeannette. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Shantavia smith Grand Rapids, MI

Not good. I have issues with the delay on seeing who's at my door. I doesn't matter if I'm away or at home. I get the same results. However when I'm away it does take longer for camera to load when away. Sometimes by the time camera is loaded the person is walking away. Also called to cancel service .(equipment paid in full @ time of installation) 6 months later no record of this call.

3 years ago

Reply from Vivint

Thank you for your feedback , Shantavia. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Kay LaRue Spring, TX

Customer service is extremely great. Over the phone they will take care of all of your needs if anyway possible. They will give you a solution before you in your conversation.

3 years ago

Reply from Vivint

Thank you for your feedback , Kay! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Keir Roy

I have had a great experience with the on line chat. Very easy to use and all my issues were answered and dealt with in a timely fashion. The one issue I do have is with the lag time for the video response to the doorbell. When we try and respond to a delivery drop of to possibly have the courier leave the package inside the door, they are gone.

3 years ago

Reply from Vivint

Thank you for your feedback , Keir. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Gerald McCadd Bolingbrook, IL

It has been very easy to use, especially with the app. I also like the response time when the alarm is tripped and the quickness of the security staff to adjust the alarm and situation.

3 years ago

Reply from Vivint

Thank you for your feedback, Gerald! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Vanessa Ayala Jacksonville, NC

Love the alerts we get when people are on our property and seeing packages delivered! We feel safe at home. We absolutely hate that it takes some wiggling to lock the door because the lock jams and the Vivint tech that installed the gear did it wrong. That is very concerning to us and the only reason we do not recommend Vivint to others.

3 years ago

Reply from Vivint

Thank you for your feedback , Vanessa. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Jennifer Maturi Sioux Falls, SD

We've had a few problems with our lock not being properly aligned and with the battery in our door lock running low. The one time we called tech support, it was a horrible experience--abysmally slow and the tech basically talked in circles.

3 years ago

Reply from Vivint

Thank you for your feedback , Jennifer. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Amanda Strength Stewart Pearland, TX

I do like my alarm system and feel like it is fairly priced. The issue I have is that I had referred a friend of mine and he got a new system. I was supposed to get a $200 bill credit or I asked for a camera in the back instead. I never got either one. I also referred my boss and it did not turn out very well. I will not do anymore referrals wheter I like the alarm or not because of these issues.

3 years ago

Reply from Vivint

Thank you for your feedback , Amanda! We are so glad to hear about your experience with your billing and how you're loving your system.

Jan. 29th, 2021

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Terry Mearse Louisville, KY

Vivint the company as far as pricing and customer service is perfect. The equipment on the other hand could us some work. My Doorbell camera comes on by itself saying something/someone is detected when nothing is there. The front camera and back camera have not detected when an actual real person was present in our yard and got into a vehicle parked in the driveway. Mind you the camera is pointed right at this vehicle and it didn't catch anything.

3 years ago

Reply from Vivint

Thank you for your feedback , Terry. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Adam M Wagner Sioux City, IA

Have 2 issues already: 1). Smart Thermostat does not turn on our backup electric heat on our heat pump when its 10 degrees or below. Customer Service recommended having Heating Tech troubleshoot heater. Found out that our heater works just fine when manually connect heat, but thermostat does not communicate for backup heat. Customer Service then downloaded a new Software update and said that should fix the problem. Update didn't fix the issue, and now we're worried whenever temps are going to be in teens or lower. Would like to disconnect Vivint thermostat and install new one. 2) Another issue we're dealing with is with our control panel. We can no longer view video footage from control panel, we have to use the app on our phones to view footage.

3 years ago

Reply from Vivint

Thank you for your feedback , Adam. We appreciate your honesty about your experience with your thermostat  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Philip Webb City, MO

Enjoy the service. The wall panel is a wonderful set up and easy to use. Electronic thermostat has helped lower heat and electric bills. Love the functionality of the app. All around good service.

3 years ago

Reply from Vivint

Thank you for your feedback, Philip! We are so glad to hear about your experience with your app and how you're loving your system.

Jan. 30th, 2021

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Brett Ballantyne Omaha, NE

I really like the customer service at the beginning, now that I am no longer a "new" customer, I feel like the customer service has decreased drastically. I got new doors in my house and trying to get someone out here to put the sensors back in has been a mess even though I was promised that if there was any issues that a technician would be out in no less than 24 hours.

3 years ago

Reply from Vivint

Thank you for your feedback, Brett. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jesse Converse, TX

At first it started rocking, but after talking to Vivint, they made everything better. I have an outside camera and a doorbell camera that have worked flawlessly. The hub is easy to use and customize.

3 years ago

Reply from Vivint

Thank you for your feedback, Jesse! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Christopher VanCleave Helena, AL

Very good once service was installed. I initially declined the high pressure telephone sales pitch but when the local rep came by one evening he got me set up on a reasonable plan with services I actually needed.

3 years ago

Reply from Vivint

Thank you for your feedback, Christopher! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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E Royce Lexington, KY

It has been good I am pleased with all so far the system works well and very reliable I also like the many options that I have to choose from and to upgrade to if I choose to do so

3 years ago

Reply from Vivint

Thank you for your feedback, E! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Michael Gwin Rapid City, SD

Vivint is like no other when it comes to security. But the price of equipment is a little pricey. After investing a lot in equipment within a year everything gets out date. Work on good quality products not quantity of how much money you can make. The rest of the world is doing the same but to be a great company are you going to be like the rest of the world losing business during covid times. I have left the company for this very reason once. It's very frustrating. Value your loyal and faithful customers. Rather then new customers only. Because we can all cancel at a moments notice.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Linda Rhodes Karki Troy, TX

Fair. The technician who installed the system left a big hole in my wall without mentioning it or getting my permission. Also, there was a thunderstorm which knocked my garage connection and customer service was not helpful in resolving it so it's been unplugged for several months just to stop the beeping and flashing light, Disappointed in my salesman who did not return ANY of my calls. Would not refer Vivint to anyone at this point.

3 years ago

Reply from Vivint

Thank you for your feedback , Linda. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brent Dillard San Antonio, TX

Mostly positive, but a couple snags. Was promised a $250 visa gift card if I switched from my doorbell camera to theirs, been almost a year with countless calls and just get the run around. Would have just kept mine for what theirs is costing me.

3 years ago

Reply from Vivint

Thank you for your feedback, Brent. We appreciate your honesty about your experience with your calls  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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RUDY GARCIA Riverbank, CA

ok...not great. Always have issues with connection and the cameras and doorbell have connectivity problems whenever i connect. If someone is at the door and rings the door bell it takes so takes too long to connect and by the time the app connects to the doorbell the person is gone. I have business class internet (210mbs down and 15mps up) so I know that the issue is not with my internet connection.

3 years ago

Reply from Vivint

Thank you for your feedback, Rudy. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Kristopher lortz Lemoore, CA

A lot of improvement could be made to the interface not only on the wall mounted screen but the app too. Set durations for recordings so users can manually adjust, more options on being able to customize notification alerts. Say you only want alerts from certain doors or cameras but not all. Also connectivity on cell data could be improved drastically as well plenty of times I have low connection and when I arm the house my app says its good to go but when I get home it was never armed.

3 years ago

Reply from Vivint

Thank you for your feedback, Kristopher! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Tina Norman Suisun City, CA

Great! We had a situation where the interior motion detector wasn't working and they hadn't installed door alarms etc. They sent someone out and he reprogramed and installed the door alarms within minutes at no cost.

3 years ago

Reply from Vivint

Thank you for your feedback, Tina! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Michael Kemo Lexington, SC

I have re-contracted with Vivint in the 1st quarter of last year (2020) after trying another system. I was not completely happy. I like Vivint they are up front with details and service.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Karie Moorehead Enid, OK

We are very happy with our change to Vivint. Our upgraded panel & camera system provide peace of mind that is priceless. And, our service cost went down with our switch to Vivint!

3 years ago

Reply from Vivint

Thank you for your feedback , Karie! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Lashelby Yulee, FL

I think vivint is a greta company. The start up is kinda of expensive since you have to use a second party for your equipment but other than that great company. Also linking new things to your vivint system such as camera or door locks is impossible. I think I have to call and pay to do it like I did my garage door opener. Which if I already own the equipment why should I pay for linking my equipment if you a compatible.

3 years ago

Reply from Vivint

Thank you for your feedback, Lashelby. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tonya Larkin Munford, TN

I've had the best experience with Vivent from the start with the sales team to the install team. Everyone is very professional. When I was shopping for a security system there wasn't anything as good as what Vivent offered.

3 years ago

Reply from Vivint

Thank you for your feedback , your services. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Karam Elizabeth, NJ

My sensors went off and they were able to reset from there end I would recommend this company its the best always there to answer and take on any task thanks vivid would 'nt trade you for no one

3 years ago

Reply from Vivint

Thank you for your feedback, Karam! We are so glad to hear about your experience with your service and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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James Richroath Mount Sinai, NY

They only value new customers. Loyalty is not appreciated. I've had two homes with Vivint and referred multiple friends including the owners of our previous home. However, when my panel was outdated snd I wanted to add a product I had to pay full price for both items, when nee customers received a discount. Take care of your recurring customers first!

3 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Roxanne Young Buffalo, NY

Vivint is one trustworthy system!!! However, the only thing I'm concerned about is the that it no longer report to my credit bureaus but it was based off my credit to get started

3 years ago

Reply from Vivint

Thank you for your feedback, Roxanne! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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C. Clay Rochester, NY

Good. The technician came out placed Blue cloths over his shoes whenever inside and got all my cameras and security system installed and was on his way. Amazing customer service, my sign broke due to high winds I placed a call for a replacement I was told it would ship out on the same day.

3 years ago

Reply from Vivint

Thank you for your feedback, C! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 31st, 2021