Name: Vivint
Rating: 3.4

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Verified Customer

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Sheila Durham, NC

I like that I don't have to go to my door if I don't I don't want to, I can talk directly to the visitor without having to go to the door. We also like being able to disconnect and disarm the alarm system anywhere we are.

2 years ago

Reply from Vivint

That's what we like to hear, Sheila! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Thelma Reynoldsburg, OH

Customer service is very knowledgeable and helpful when I needed them. Equipment is very user friendly. When I'm away from home, the security is comforting. Everything's good.

2 years ago

Reply from Vivint

That's what we like to hear, Thelma! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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Marsha Detroit, MI

I enjoy that I can control it while away from home. Customer support reps are knowledgeable and they reply and I don't talk to machines. IOnce when we had a power outage I had no security and there was no way of me getting it hooked up. I didn't get a response because everything was closed down so I could not message them or anything and I didn't like that I was told in a case where we may not have power on the backup battery will kick in and the house will still be secure but that was not the case.

2 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Verified Customer

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C Saint Louis, MO

When I have problems all I gotta do is call in and we'll troubleshoot and see what's going on with. They're monitoring is the best part. They only troubleshoot it on the phone, so it might be more difficult for seniors to work with. I've been dealing with Vivint the last 10 years and I am really satisfied with what they've done.

2 years ago

Reply from Vivint

Hi C, we appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family!

Sep. 17th, 2021

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Verified Customer

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Kenneth Seymour, TN

We've had the current system for around ten years now and it's still working great. Vivint is very prompt on helping you with all the problems. The remote access is the best part for me.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Janice New Bedford, MA

Well they always answer the phone, they answer your questions. It's easy to use, it's wireless, if the electricity goes out it still works. They call right away if there's an alarm.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Gary Louisville, KY

It was very affordable. We've not had any problems out of the equipment. I've not really had to deal with customer service except for the initial set up and that's been pretty nice. I like the cameras.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Anonymous El Paso, TX

I like that everything is right there in the app. I've only had the initial interaction with Vivint and we had initial trouble solving the problem but then eventually were able to get it done.

2 years ago

Reply from Vivint

We are so glad to hear you've had a positive experience with our products and services!

Sep. 16th, 2021

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Verified Customer

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William Converse, TX

When we did the initial set up they provided the options and made suggestions. As we worked through it, it all just seems to be the best way. I've only needed assistance once, and I was able to find everything else online.

2 years ago

Reply from Vivint

That's what we like to hear, William! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Ross Longmont, CO

Everytime I've called I've been able to get someone help me with my situation and they have been very helpful in every situation. I think they're one of the best in the industry.

2 years ago

Reply from Vivint

That's what we like to hear, Ross! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Vickie Lebanon, TN

We have no problems with the equipment. They're always helpful and they always seem to know what they're talking about and they get my problems resolved. I always can talk to someone when I need to.

2 years ago

Reply from Vivint

That's what we like to hear, Vickie! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Gerald Orlando, FL

I'm satisfied, but I'd like to see the price a little lower. I've had very little problems with Vivint. The remote monitoring is what I like best. Everytime I've had a problem they quickly returned my call and took care of it. It's good

2 years ago

Reply from Vivint

That's what we like to hear, Gerald! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Elise Crawl Tulsa, OK

I like the service but I don’t like the prices for the new equipment. I looked online and saw an advertisement for a new customer that didn’t apply for an existing customer. I don’t think it is fair and that has left me not liking Vivint.

2 years ago

Reply from Vivint

This is great feedback, Elise! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Elizabeth Carroll Germantown, TN

I don’t like how I was lied to about pricing on the phone just so that someone could get a sale. By the time I had set it all up is when I realized I was completely lied to. I like the services I get but the outdoor cameras and doorbell cam are not very good and don’t always work like they are supposed to. I have yet to have a real emergency so I’m not sure it works like it’s supposed to. The equipment is extremely overpriced compared to other company’s. I do however feel safer knowing that I have it. Don’t let them try and upsell you on a glass breaker. It’s completely worthless.

2 years ago

Reply from Vivint

Elizabeth thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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jason williams Valdosta, GA

I love Vivint but disappointed bc I had a door sensor they put on my door and it came off and won't stick to anthing. So I called to ask someone to come out and fix it or bring another one. The response I got was put some tape on it and it should work!!! SMH

2 years ago

Reply from Vivint

Jason, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Andrew Moragne Chesapeake, VA

Most of the time door bell pro does not allow me to talk through it to persons at my front door. Doorbell pro does not ring my existing door chimes and the promise for "doorbell extensions" has not materialized. Finally, the thermostat does not accurately maintain heating. I wonder whether the thermostats are suitable to a two-way system. When the tech came out he said I had to account for 2° that it was off. That did not work! The doorbell sounds through my iPhone several minutes after the person rings the bell. The person was already in the house going about their business when the doorbell rings in my iPhone. As for my iPad and tablet the doorbell rings randomly. Whoever heard of a doorbell that doesn't ring existing doorbell chimes!!

2 years ago

Reply from Vivint

Andrew, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Charlotte Smith Tulia, TX

The sales man said they take care of you if something breaks and they do not . Talked my daughter (Caitlin Macias) Tulia in to getting it the tech did not install properly. The door alarm fell inside the door and she told them before it was not set up correctly. So know it is in the wall and they ask her to pay another $50 to get another one then the door bell had not been working so they sent her another one to replace it . No tech came out to fix anything. Service is not good at all.

2 years ago

Reply from Vivint

Charlotte, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jeremy Geer Prosper, TX

The front door lock did not come in a matching color to our current door handle. The front door lock gives constant errors. The camera out front has a significant delay and doesn’t always capture things in the front yard. The crew that installed the services messed up the intranet by adding additional, unneeded, equipment and I had to hire an IT tech to come fix it.

2 years ago

Reply from Vivint

Jeremy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Bethany Manning Canal Winchester, OH

We are happy with the service overall, as our smart home is user friendly and has great features. However we have had an issue with our doorbell not working 3 times now. We have gone months without having a working doorbell/camera.

2 years ago

Reply from Vivint

This is great feedback, Bethany! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Peter Stevenson Ranch, CA

Basic as far as technology and innovation. Superior work and customer service by technicians when on site. I severely dislike that for any account questions or issues I need to supply my passcode. This should ONLY be requested for emergencies and not as common as a phone number. Please have a different way to verify the account like any other company out there like last 4 of social or address etc. save the passcode for actual alarms. ABSURD!

2 years ago

Reply from Vivint

Peter, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jan Schiro Walker, LA

I like how simple it is to use. I like the doorbell camera and being able to communicate from my phone. I don't like how difficult it has been to get a simple question answered. I've been trying to find out how much I have left to pay on the equipment charge.

2 years ago

Reply from Vivint

This is great feedback, Jan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Cheryl Morse Liberty, TX

There is nothing to dislike. Love the video/audio doorbell, the camera surveillance, the notifications when someone approaches. I love it all. I have complete peace of mind now when I'm home and when I'm not.

2 years ago

Reply from Vivint

This is great feedback, Cheryl! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Maria Bertucci Mooresville, NC

Great company, I called customer service for assistance because , the glass censor battery was low and it had a buzzing sound , customer service was very knowledgeable and helpful

2 years ago

Reply from Vivint

This is great feedback, Maria! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Jacqueline Kleppe Iowa City, IA

within the first week of getting it installed, I had a message come up on my main panel that a sensor battery was low; I went to change it and had trouble; called Vivent, only to have them say it wasn't their monitor and they had just activated the current sensor in the home and couldn't help me. Frustrating, as can't get it off the wall, don't know what it night cost to have it replaced with a Vivent one and now I wait for the battery to die and I have no motion sensor available.

2 years ago

Reply from Vivint

Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Shón Owens Rosamond, CA

The main issue I have is with Vivint Solar. I been given the runaround for month regarding my solar inspection. If you don't have the ability to schedule an inspection at the time, just say so. Even worse, I wasn't told that the original inspection failed & the power was left connected. That's a safety hazard in my eyes. Regarding the security system, the software throughout is buggy. The main culprit is the app. Thankfully, it gets updates.

2 years ago

Reply from Vivint

Shon, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Martha Lugo El Paso, TX

Installation good but started having issues with falsely going off in middle of night. Couldn't identify issue until I insisted someone come out and check sensors. Found all bedroom sensors tied together so could not identify which had issue. Had to escalate until I could get Vivint to replace with individual sensors. I could just see myself or my husband running around all bedrooms if there really had been a break-in.

2 years ago

Reply from Vivint

Thank you for your feedback Martha. We appreciate your honesty about your experience with your false alarms  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Robert Graves Clarksville, TN

I do not like when I have a problem, I have to talk to someone foreign to resolve my problem. And if I'm wanting a service tech it seems to me that the representative will do everything in their power not to send you a tech to come out. I think if a service expects to provide exceptional service with a monthly price higher then others, they shouldn't have any issues to fix an issue you have with your system.

3 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Joellen Megan Iowa City, IA

I like the company. I wish they had 24 hr service number to access 25/7 365 days of year. I like the up dates the have on their equipment. I wish there was some automatic way to check battery percentages.

3 years ago

Reply from Vivint

Thank you for your feedback Joellen! We are so glad to hear about your experience with your equipment and how you're loving your system. We do have 24/7 service if you call 1-800-216-5232, we are always here to assist you!

Apr. 19th, 2021

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Danielle M Harms Bentonville, AR

I like it a lot, I'm a little irritated that my my garage door opener will no longer open with the app since the Vivint system was installed, I'm sure there's a way to fix it but haven't had time to deal with it.

3 years ago

Reply from Vivint

Thank you for your feedback Danielle! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 19th, 2021

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Ryan Fazio Fort Wayne, IN

My wife wanted it because of fears for whatever reason. We’ve armed the house 2-3 times since we’ve purchased it. I mentioned this to her when the salesman was going door to door. Needless to say, I don’t use it, arm it, replace batteries for motion detectors etc. Basically $4500 to see who is at the front door or see who is in the backyard. Even the whistle that’s suppose to scare people away just seems to annoy the people who come into my yard while I’m at work.

3 years ago

Reply from Vivint

Thank you for your feedback Ryan. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Gerrard Williams Michigan City, IN

Vivint was really good at first. Enjoyed the doorbell camera the most. Months later the doorbell went offline and started to be buggy, turning itself on and off. Eventually it stopped working completely. Vivint waited several months before they could send a technician out to fix it, which was horrible to say the least. On the bright side they post-poned my monthly fee for the service during this time, but not the monthly fee for the product. Note, I say postponed and not cancelled. After it was fixed, it seem like it never worked the same. App notifications come in slower, camera doesn't notice packages are left at the door, and camera deter feature doesn't work until someone is halfway in the door.

3 years ago

Reply from Vivint

Thank you for your feedback Gerrard. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Mark Yakima, WA

I like there is always someone there incase of anything. Cons are always having to reset equipment like the doorbell don't always give you notifications that someone is there. Also we looked into adding extra cameras and it's crazy high priced. I can go to Costco and put 5 cameras up connected to my phone for half the price of 1 added camera from Vivint. Vivnt is ok IMO

3 years ago

Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Clemente Aquino Cleveland, TN

Vivint has been great to work with. I have always had 100% awesome customer service. When having any technical issues, they are very responsive and address all of my concerns.

3 years ago

Reply from Vivint

Thank you for your feedback, Clemente! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Jessie Nacogdoches, TX

Ease of operation. Feel safer with system system at my home. I love the doorbell camera with capability to talk to who ever is a the door or not. Very pleased with the events feature.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Jeff Jay Midland, GA

Monitoring service and equipment are OK., competitive pricing, Sales pitch at sign up was very high pressure and some info given was inaccurate (i. e. switching service from our old company, where the monitoring center is located, how monthly billing worked))

3 years ago

Reply from Vivint

Thank you for your feedback , Jeff! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Larry Springfield, TN

I've never had any malfunctions or anything. It's worked when I needed it. If I've had any problems with the pricing, I just called the office to talk to someone who worked with me and offered some specials occasionally.

3 years ago

Reply from Vivint

Thank you for your feedback , Larry! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Edward

The quality of their security equipment is state-of-the-art and reliable. At the present time, their customer service is not good, and the primary reason is they've recently moved to an off-shore model and the agents dealing with us are obviously not as well-trained. It took me months to get something straightened out with my contract, and that was very painful getting the right answers.

3 years ago

Reply from Vivint

Thank you for your feedback, Edward . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Lamonte

I like the easy access. Customer support answered the little problems that we had on the main screen pretty quickly. The response time for the doorbell cam should be quicker.

3 years ago

Reply from Vivint

Thank you for your feedback, Lamonte! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Angie Florissant, MO

I like that I can monitor it from anywhere, but sometimes the equipment lags. Their customer support answers all my questions--they solved the problems that I had--if I'm having an issue with the internet, the service connected, or anything, they handle it very well without getting off the phone with me until they stop.

3 years ago

Reply from Vivint

Thank you for your feedback, Angie ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Anonymous Winfield, KS

I like the home automation and the ability to use the system on my cell phone. Customer service has always been pretty exceptional on the rare occasion I need to call them. The cameras are overpriced and battery life is sometimes not optimal. I just with they had lower costs to be more in line with the rest of the other alarm companies.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your pricing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Estrella Ocala, FL

It's complete, their customer service is wonderful I never have to worry about the security of my home. I would have to say the number one thing is personal customer service--no automation--you get a live person. It is top quality equipment.

3 years ago

Reply from Vivint

Thank you for your feedback,  Estrella! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Valora Tooele, UT

We really like that we get notification of when a door is open. The response time is almost immediate. I'm having trouble with my doorbell. Sometimes when the people coom and hit the doorbell, it doesn't ring.

3 years ago

Reply from Vivint

Thank you for your feedback , Valora! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Kirk

The best thing is that I can do it all on my phone from anywhere in the world. I can access it and change the setting and open doors. Other than changing the battery, I haven’t had any problems and that is just normal wear and tear.

3 years ago

Reply from Vivint

Thank you for your feedback, Kirk . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Carl Grandview, MO

The camera portion was very important to me and I also like that I can lock and unlock my door from any place in the US. Customer service didn’t give me all the full details on what was going on the last time I had a problem but it was solved. Monthly monitoring price is a little high.

3 years ago

Reply from Vivint

Thank you for your feedback, Carl . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Robert Cauley Fort Lauderdale, FL

I like the system and it’s uses latest technology. I do not like the fact that I had to replace my panel at my cost after about a year because you changed the software and the old panel could not handle the new software. I also do not like that the monthly charges are getting high. My monthly charge is roughly $67 and comparable systems charge half of that.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Celeste Jackson, MS

The few times my alarm has gone off over the years, Vivint was fast in their response. Having the camera doorbell has been a lifesaver by allowing me to see who is at the door before answering.

3 years ago

Reply from Vivint

Thank you for your feedback, Celeste! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Michelle Oubre Aurora, CO

I do not like: sometime the garage door open doesn’t work, sometimes it does not capture movement and they really should have a trade up program with old equipment after a year. They installed a camera and ran wiring along the wall, it looks terrible and they charge for install. That’s just lazy and tacky. Also feel like the monitoring is expensive to other companies. Should have just installed my own 4K cameras for way cheaper.

3 years ago

Reply from Vivint

Thank you for your feedback, Michelle. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Carolyn Bowles Madisonville, LA

This is the second time I have had services with Vivint. The quality of service and customer service is impeccable. I highly recommend them to family and friends. # 1 in my book😀👍🏽

3 years ago

Reply from Vivint

Thank you for your feedback, Carolyn! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Bill Lindsay Mc Kinney, TX

I have had some trouble with the thermostat, connection settings and temperature settings. Tech support has been helpful but still not sure the problems have been solved. Otherwise security has been problem free.

3 years ago

Reply from Vivint

Thank you for your feedback, Bill! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Eric Wennerstrom Forest, VA

I would like an easier way to adjust the sensitivity and masking on the cameras. It would also be nice to silence the alerts when you know you will be the one walking in front of the camera.

3 years ago

Reply from Vivint

Thank you for your feedback, Eric! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021