Name: Vivint
Rating: 3.6

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Verified Customer

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Judith Rio Rancho, NM

They're very easy to get a hold of and answer your questions. It's very easy to use and this takes care of all that interests us. We haven't had any problems with it. We do have their security system and we're very happy with that.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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James Carmichael, CA

I like that I am able to check my camera's every time I want. Every time I've called them they've solved my problems as fast as possible. I haven't had any problems with it.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Angela Hattiesburg, MS

I like the monitoring and I've never had any problems with them. They were well informed in regards to their product. It is proven to be true, it does just what they told me it would.

2 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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Stephen Williston, ND

Everytime I've had an issue we just got help over the telephone technical service or somebody to clean up and address the problem. This kind of equipment the cameras have a tendency to turn off line quite often. Being able to check cameras (when they work) is my favorite part.

2 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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John Hawley, TX

The best thing is just the security. They get right with you if they get an alarm or something like that, they're very attentive. It actually works. Doing great with them.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Matthew Dublin, OH

I would say that it's easy to use. Everytime we had any issue they've been able to correct it and send somebody out to fix it. We like the cameras for safety in our house.

2 years ago

Reply from Vivint

Thank you for your feedback Matthew! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Tonia Youngstown, OH

Their employees are very personable and patient. That they call me right away when the alarm goes off. The cameras work properly, easy to change batteries when needed.

2 years ago

Reply from Vivint

Thank you for your feedback Tonia! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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George Saint Augustine, FL

It's easy to use. I haven't had any trouble with it. When I call them they are able to answer my questions and I was able to do what they wanted quickly.

2 years ago

Reply from Vivint

Thank you for your feedback George! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Leon A. Parker Atlanta, GA

Vivint has the best customer service of any security monitoring I have ever known. Always pleased whenever I have to contact them concerning an issue.

2 years ago Edited January 10, 2024

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Lee Ann Steinbrook

We've had them for a few years,and thankfully we have never had an intruder,but they are always helpful if you have questions,or need to change anything.

2 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Jim Stockton, CA

My glass break detection device goes off when my cockatoo is upset and screaming. Also my motion detection system goes off when my chihuahua dogs come in to view. Both things need adjusted but I don‚Äôt know who to call!!

2 years ago

Reply from Vivint

Hi Jim, thank you for the feedback! This is definitely a unique situation that we'd love to look into. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Charles Matthews Sacramento, CA

While playing with my phone I accidentally pushed a button that sounded my alarm. The great thing is that the monitoring person responded in less then 5 seconds.

2 years ago

Reply from Vivint

Hi Charles, we are glad to hear it was a false alarm! Thanks for sharing your positive experience with the response time. We are happy to protect your home and family!

Sep. 21st, 2021

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Laura Lake View, SC

I’ve had them for eighteen years and I really appreciate that is simple to work and it is up to date. The camera is great. They are great at getting information to me.

2 years ago

Reply from Vivint

Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Jeffrey Virginia Beach, VA

I had some issues dealing with an issue recently that took several technicians to resolve the problem over the phone. Vivint brings me peace of mind.

2 years ago

Reply from Vivint

That's what we like to hear, Jeffery! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Stephen Des Moines, IA

It was good but it was not perfect. The best thing was the doorbell camera until it's almost set my house on fire. I've been trying to get a hold of somebody to come out and remove the system, but can't seem to get anybody to do that.

2 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Sep. 16th, 2021

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Ron Rio Rancho, NM

I really enjoy the ease of mobile application. I have tons of problems with it. They expect a homeowner business owner to troubleshoot and do the repairs on their security systems that they sell to us instead of getting the techs more involved.

2 years ago

Reply from Vivint

That's what we like to hear, Ron! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Michelle Charlotte, NC

A lot of times I need to call them out here because my security system goes off in the back. Customer service alerts me right away when I get an alarm to go off. I like that usually I can see what's going on in my house when I'm not there.

2 years ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 17th, 2021

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Pascual Brownsville, TX

Haven't any issues with Vivint. They have a quick response time. I'm not sure if it's because they're spread out much, but took a while to get everything set up in my home.

2 years ago

Reply from Vivint

We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Pat Lakeland, FL

Everything works and I have not had to have anything replaced or have any problems with anything. Knowing that nobody's going to get into my house without my knowing it there is the best thing.

2 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Corrine Bismarck, ND

They've contacted me wondering when things have been going off and when I have contacted them they resolve any issues right away. I just wish the video cameras for the door bell were a little bit better.

2 years ago

Reply from Vivint

Hi Corrine, we appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!

Sep. 17th, 2021

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Anonymous Anaheim, CA

It's all in one and we feel safe. The cameras works really well and it's user friendly. Vivint is very professional, very customer oriented, and they did resolve my issue when I called them.

2 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Leticia Alice, TX

The alerts are on time and consistent with what happens outdoors. We can most of the time can contact with someone rapidly. The best thing is the reliability

2 years ago

Reply from Vivint

This is awesome! Thank you for sharing, Leticia. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Jacqueline Country Club Hills, IL

I like that when I call there's a person who answers. They are timely and accurate. It does pick up activity around the home for the alerts that you set.

2 years ago

Reply from Vivint

That's what we like to hear, Jacqueline! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Don Christiana, TN

Easy, reliable. Customer service has immediate response and follows through. Vivint seems to use more high tech, they're more reliable and just well placed in the home.

2 years ago

Reply from Vivint

This is awesome! Thank you for sharing, Don. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Shaynia Mechanicsburg, PA

The products themselves are very useful and help with the security and safety of my home. I have a camera that doesn't work anymore and they won't come fix it. So now I have a useless cameras and I'm still paying for. It would be good to have a list of all of the products and their pricing because I definitely would have gotten more. It would also be good to offer better customer support when I'm with a lifetime warranty.

2 years ago

Reply from Vivint

Shaynia, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 10th, 2021

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Shilah Detroit, MI

They're always available when you need them. The best part about Vivint is the simplicity of the use. If I make a mistake and set off the alarm they're right on it.

2 years ago

Reply from Vivint

That's what we like to hear, Shilah! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Ronald Decatur, IL

My favorite part about Vivint is just the peace of mind. I've never had a problem with them. Any problem I had was pretty much taken care of. AndI've never had a problem with any of their equipment.

2 years ago

Reply from Vivint

That's what we like to hear, Ronald! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Josie Lynch Summerville, SC

I called customer service for help a few months ago, they said they couldn't locate my account. On April 23, 2021, 2 reps (one named Noah) stopped by to sell upgrades, I told them my motion sensor needed a battery. They assured me a rep would return the next day and replace it. It's May 11 and no one has returned YET!

3 years ago

Reply from Vivint

Josie thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Georgia Welton Fort Worth, TX

I like all but the interior motion sensor- I deleted via the panel as listed divices- it was going off due my ceiling fan or my very small cat... Pain in the..............

3 years ago

Reply from Vivint

This is great feedback, Georgia! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Christine Landreth Las Vegas, NV

I do not like that things are truely hard wired, instead I have holes in the walls with plugs. I do not like that everything utilizes wifi, normally we shut everything down at night, but I can't otherwise my sercuity is useless.

3 years ago

Reply from Vivint

Christine, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Gabby naranjo Adelanto, CA

Haven't had any issues with it, very happy with it! Only issue i have is it stopped recording my audio but was able to turn it back on, and also it won't let me download or review some videos sometimes

3 years ago

Reply from Vivint

This is great feedback, Gabby! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Sarah Busby Lake Charles, LA

When I called and talked with tech support to help solve an issue and when the tech came to resolve the problem the tech on the phone had part of our security system remove from panel.

3 years ago

Reply from Vivint

This is great feedback, Sarah! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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America Funston San Antonio, TX

Sales rep was good. But at this point I feel that the amount I pay a month is not worth the service received. I'm over paying by 40.00 a month for same service I could receive from Ring. I have less products than I wanted. Just not feeling the value.

3 years ago

Reply from Vivint

America, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Rosario Clarksville, TN

Ok. Good customer service on the phone sometimes. Very poor techs. When they come over there are very rude and act like you owe them something for them showing up to fix something is a burden. Worst I’ve seen anywhere don’t like any of the techs so far.

3 years ago

Reply from Vivint

Rosario, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Brian Wake Forest, NC

Salesperson was willing to say anything to get the sale, including that the batteries for the wireless sensors were replaced free as part of the warranty (they aren’t). Also, the company seems to be especially money-grubbing, charging fees for things like enabling your own devices (such as garage door openers) to be integrated into the system.

3 years ago

Reply from Vivint

Brian, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Israel Crawford Semmes, AL

A/C thermostat malfunctioned and had to replace, now I got my new one, I left a call back number and have not heard back to setup the new thermostat, I have been wanting to see if they could add a new feature to the notification but no where can I submit ideas, I want to see if I can set the notifications on a timer to go off between timeliness and when I am not home, this way when I am cutting the grass I do not get 180 event notifications.

3 years ago

Reply from Vivint

Israel, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Christopher Venne Niagara Falls, NY

Cameras and garage door are constantly going off line for no reason. Never provided the proper color deadbolts for doors. Panel has made a burn spot on wall from overheating. (Just waiting on that to catch fire and we’re suing)!! Videos from recording are missing constantly. Not as vivid an image as I was shown by the rep that invited herself inside my garage that said “she’s not here to sell anything”. Hate.... hate being lied to despite giving this company a chance. Very displeased!! Oh and never sent a technician out when I requested months and months ago.

3 years ago

Reply from Vivint

Christopher, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Cierra Louisville, KY

The products are great, the sales tactics and customer service is absolutely terrible. I recommend doing a lot of research when signing a contract with this company, and never sign up with a door to door salesman. Also if you need anything done on your account you will need to speak with at least 3 customer service representatives before anything gets done.

3 years ago

Reply from Vivint

Thank you for your feedback Cierra. We appreciate your honesty about your experience with customer service representatives and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

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Kristin Hall Owasso, OK

The app on my phone doesn't work well. When someone rings my door bell while I am not home and I try to talk to the speaker it rarely works. That is the feature I use the most. I rarely turn on my alarm system and am wondering if the service I receive is worth what I pay.

3 years ago

Reply from Vivint

Thank you for your feedback Kristin. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Carolyn A Livingston Cincinnati, OH

I am very pleased with my service. I feel very secure when I am away. I am also pleased when my system lets me know when doors or garage door is open.

3 years ago

Reply from Vivint

Thank you for your feedback Carolyn ! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Cathy Huffman Dayton, OH

There are times I come into my house forget to turn off the alarm, a couple times giving calls me, to make sure I am one. I am grateful for who calls me.

3 years ago

Reply from Vivint

Thank you for your feedback Cathy ! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Marcia Mullen Summerville, SC

I don't like the fact that once a day one of my three cameras goes offline and doesn't record activity. Twice a month the system shuts down and has to be rebooted in order to work. It goes off when nothing is even there to be seen.

3 years ago

Reply from Vivint

Thank you for your feedback Marcia. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Celia Ogundu Valdosta, GA

I don't care for the way I'm being notified. I can't always retrieve my notifications easily. But this may also be to the fact that I'm not as tech savy

3 years ago

Reply from Vivint

This is great feedback, Celia! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Amanda Russo Troy, MI

I was approached outside a Target and pushed to make an appointment. The salesperson came to my house without a mask on. We were promised lots of products and features that were never delivered. We were never told our exterior would be drilled. Our cameras have stopped working at least twice and it took months of begging of for someone to come out to fix them to get that done.

3 years ago

Reply from Vivint

Thank you for your feedback Amanda. We appreciate your honesty about your experience with your salesperson and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Alicia Middleton Cedar Rapids, IA

There are times where it is really good and then you have other times where it take forever to load to see who is at your door which is a little irritating. Last couple of days it has been going on and offline several times in a row which is a little unsafe.

3 years ago

Reply from Vivint

Thank you for your feedback Alicia. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Jeffrey Van Horn Aurora, CO

Video load times are delayed, and when pulling up live cameras are very delayed, our main box has lost cell connection multiple times and cameras seem to lose connections often. Also our alexa does not connect with the system and our sales rep said the video would show on our alexa video device. Lastly our sales rep told us Vivint would purchase us out of our current system and equipment which was one of the main reasons we went with the new system, but I never received information on how to be reimbursed for the cost of our previous system

3 years ago

Reply from Vivint

Thank you for your feedback Jeffrey. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Barbara Fulshear, TX

I live alone and feel safe when I arm the alarm at night. Also if i forget to disarm before I let my pet out, I get an alert from Vivint immediately to check on me!

3 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Elizabeth Cedar Park, TX

The panel and phone apt do not consistently work properly. Control of operation is supposed to be available via mobile phone and SOMETIMES is but not consistently although there seems the internet connection is up and operating correctly.

3 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Sean

Its been good , the equipment is very sensitive. I get the odd fire alarm when I'm cooking n the odd battery issue but those are miner...I want the fire detector to be sensitive

3 years ago

Reply from Vivint

Thank you for your feedback, Sean. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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R. Viloria Virginia Beach, VA

if having system issues, it can be easily fix by calling them. The rep will walk you thru on how to reset your alarm system. no in person visit. so convenient!

3 years ago

Reply from Vivint

Thank you for your feedback, R! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021