Name: Vivint
Rating: 3.6

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Christine Emblin

Good customer service. I have 4 cameras with Vivint and 3 of them are not recording. I tried to get the issue dealt with and spent twice with a representative. To this date they did not help to get the cameras recording and I am considering whether to stay with Vivint or not. This issue should have been fixed long ago.

3 years ago

Reply from Vivint

Thank you for your feedback  Christine. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Chris Evans Odessa, TX

Love the system. Just do not enjoy the sales people continuing to show back up at my house try to up-sell me more. I own your product and pushy salesman are the last thing I want coming back. The last one 2 days ago came I‚Äôm up. I told him I wasn‚Äôt interested in anything he was selling he said ‚ÄúI‚Äôm with vivint so you already have me. So let‚Äôs talk about your solar panels next....‚ÄùPLEASE stop pushing for more. It‚Äôs still the pandemic. Email me...don‚Äôt try to come in my house

3 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback  Chris. We appreciate your honesty about your experience with our sales representatives and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Melissa Kirchoff Oshkosh, WI

Helpful most of the time. There is issue with front door sensor we called on and still gives error message on key pad from time to time. It‚Äôs nothing major.

3 years ago

Reply from Vivint

Thank you for your feedback  Melissa! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Salomon Ocegueda Rialto, CA

It‚Äôs ok but can be bette. I have issues be where the camera are not working as explained. Doorbell doesn‚Äôt always capture people come to the door. Also front camera doesn‚Äôt always work with the lingering feature. Automated options are very limited .

3 years ago

Reply from Vivint

Thank you for your feedback  Salomon. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Brian Nyerges Cleveland, OH

I have an ongoing issue that has never been resolved. The back door sensor will stop talking to the system. We have replaced the sensor and the issue is still there. It is well within reach of the main base. Nobody can fix it.

3 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with your sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Yery Antelope, CA

I am paid a bit to much and the cameras go off for some time I have to keep resetting the panel screen my door bell camera would not connect but said it was connected at the end the cameras work when they want too after a day or two this has happened 3 times now I‚Äôm might cancel after I finish paying off the products

3 years ago

Reply from Vivint

Thank you for your feedback Yery. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Christopher

They are always available to help out. I don't have a lot of experience with other security equipment but Vivint's hardware is pretty good and still seems to last better than others.

3 years ago

Reply from Vivint

Thank you for your feedback Christopher ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Darrell Laplace, LA

The best thing about Vivint is that my house is very secure, any time there is a problem they call me, even if I mess up. Their equipment is pretty reliable.

3 years ago

Reply from Vivint

Thank you for your feedback Darrell ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Yolanda Hinesville, GA

I like the service, it's good. Every time I have any issues, I can call them and they reply back pretty quickly and get the matter resolved. It's worth the money.

3 years ago

Reply from Vivint

Thank you for your feedback  Yolanda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Cassandra Bessemer, AL

Everytime I have a problem, they help me out when I call, no matter how long it takes. It's easily accessible, and I was able to transport it from one residence to another.

3 years ago

Reply from Vivint

Thank you for your feedback Cassandra ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Anonymous

It's dependable, we found it very dependable. We've had issues with the water and stuff and they were really really good when we had to deal with them.

3 years ago

Reply from Vivint

Thank you for your feedback  Anonymous! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Marilyn

I feel secure. They're just there for you. I've never had a real case of fire or anything but when it was actually set off in a test it was like they were just there.

3 years ago

Reply from Vivint

Thank you for your feedback  Marilyn! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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David McWhorter Windsor, CO

I feel like I would have gotten a better deal for the cameras though a different company. However I felt like it would be a good idea to have continuous monitoring. The continuous monitoring however seems like a joke. I had a fire alarm go off one night and a Vivint person contacted me to ensure there was no emergency this is what I expected when deciding to pay for a monitoring service. After the Vivint employee learned there was no emergency he continued to attempt to sell me promo codes to get friends and family on a Vivint plan. This was very unprofessional and down right frustrating. Everyone that works at Vivint is trying to sell you more stuff of convince you to sell there product to friends or family. They don‚Äôt care about your safety just your money.

3 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Carl Hardrick Hartford, CT

My experience has been good, system works well.I need to add my wife on the call list, so she can also talk with customer service in case there are problems.

3 years ago

Reply from Vivint

Thank you for your feedback, Carl! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Frances Fernandez Bakersfield, CA

We like the service but we weren‚Äôt to happy with the installation it‚Äôs a bit messy I don‚Äôt like how the cable look in my house I feel it could have been installed better

3 years ago

Reply from Vivint

Thank you for your feedback , Frances. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Camelia Garza Stockton, CA

Fair to poor customer service. Non working doorbell. Two attempts to fix and one no show but I continue to pay every month. I have reached out by chat to explain the camera did not pick up my family member coming into the house, which I was given excuses as why it did not catch the image. I have called customer service and ask to speak with a supervisor. 2 separate hold last one over 10mins with no one coming back to the phone to tell me what was going on. I hung up but my doorbell is still not a working.

3 years ago

Reply from Vivint

Thank you for your feedback , Camelia. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Joanna Smith Enid, OK

The salesperson was great! Hook, line and sinker into a contract & loan contract of over $3,500.00 for faulty equipment that does not work half the time. The delay on notifications and real time is unbelievable! I was promised that the motion sensor would not detect my cats or dogs going through the house while the alarm is set. We do not use the motion detector because the animals DO set the alarm off and we have had 3 false alarms because of it. We were promised that the outdoor cameras, especially the one in our backyard would not alarm us when our animals are outside but they do. The backyard camera also tells me that their is a person in my backyard when the wind is blowing leaves, raining, snowing, my grill cover moves from the wind and etc. When I called for someone to come out to fix my equipment or replace it, plus I asked for a refund for my motion detector, I was given a date of over 5 months later for service due to the technicians being very busy with a lot of service calls to get to so that should tell you what type of service and equipment everyone is receiving by this company. Our front yard camera doesn't cover all of our yard, it covers our driveway, only a quarter of our yard and over half of our neighbors yard, but that was the recommended place to install it. The installer's were brand new and when in our attic, one of them stepped off of the frame and almost went through our living room ceiling. We had to fix this on our own and was never compensated for the damages or labor, only received an apology. After reviewing the new "Vivint Store" to purchase more equipment if you would like, I added the costs and it is FAR BELOW $3,500 (the cost of our equipment and installation that I was talked into financing.) Like I said, the saleswoman was AWESOME! So awesome, we got stiffed. Big time. Our experience with Vivint has been extremely horrifying! I should have gone with our local security company like I was planning to. The equipment and installation fee's are a little over $500 and the monthly service fee is $35 AND there is NO contract, and the motion detectors along with ALL equipment work properly ALL THE TIME. I know this because I used this company at my other residence and my dad has their services and has used them for many years now. I DO NOT recommend Vivint to anyone at all.

3 years ago

Reply from Vivint

Thank you for your feedback , Joanna. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Kathy Hayden Fresno, CA

The contract was misrepresented at initiation. The salesman did not provide me a copy of my contract, he did not present me with a yard sign. He told me that I took cancel the contract without Penalty and a time I wanted to. He would did not respond to my calls to obtain a copy of the contract despite several attempts to contact him at the number he had given me

3 years ago

Reply from Vivint

Thank you for your feedback, Kathy . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Ms. Williams Baltimore, MD

Someone was able to slash my tires in front of my door and camera wasn't able to detect it. Also, dvr wasn't operable during this time so we couldn't rewind. Now we have a new DVR and it's worst in detecting due to range settings or whatever the problem is. We switched from Ring to Vivint thinking it would be better but feel it's the same.

3 years ago

Reply from Vivint

Thank you for your feedback, Ms. Williams . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Tommy Bishop Louisville, KY

I have had your service for several years. I have always had great experiences with the people in your company. Thank you for being the best there is.

3 years ago

Reply from Vivint

Thank you for your feedback, Tommy! We are so glad to hear about your experience with your serivces and how you're loving your system.

Feb. 26th, 2021

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Bruce Hall West Sacramento, CA

The salesman tricked me into signing up for smart home. He made me think it was part of my solar contract and that it was free. Had me sign up for financing on an app that I couldn't read what I was signing. Then the installer showed up as soon as I had signed. I was pressured to have it installed right away, without having the terms or costs in front of me. Once I read the terms after they were gone and realized how expensive it was, and that the salesman had lied about the savings offsetting the cost, I called them first thing the next morning to remove it. They removed it, but wouldn't reinstall my old system, so I ended up with a hole in my wall with wires sticking out of it.

3 years ago

Reply from Vivint

Thank you for your feedback, Bruce! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Heriberto Figueroa Casa Grande, AZ

Installation was rushed and not done very well. Control panel and use was not explained appropriately along with the app. Glass break sensors were given to us with dead batteries. We never received to car portion of the package we are paying for either. If we could break our contract and go back our previous service provider we would.

3 years ago

Reply from Vivint

Thank you for your feedback, Heriberto! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Jesus Ramos Kansas City, MO

Service is OK, System is OK, not even 1 year with my system and all batteries are dying on sensors, Customer Service takes for ever to get a hold of anyone and after they keep on transferring over and over until technically you give up, just tired of waiting on the phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Jesus. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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J Knight Memphis, TN

Large wall panel, excellent customer service when I experienced only one problem in which rep stayed on the phone until issue was completely resolved.

3 years ago

Reply from Vivint

Thank you for your feedback, J Knight! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Danielle Williams Conway, AR

We are still being charged full price and our garage door opener was removed because it didn't work. We waited 2 months for them to even come out and look at it. The thermostat does not work. You supposed to be able to adjust the temp from your phone and it doesn't ever change. They promised to give us a credit and adjust our bill but nothing ever happened. I called several times and they act like they have no idea what I'm talking about. Houston promised stuff that simply didn't happen. We're still paying the equipment fee for the thermostat and garage door opener too. It's just really unfortunate because I had high hopes and the entire system is just not up to par.

3 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Shannon Columbia, SC

I do not like that the sales representative promised a bell extender and when I called him, my calls went straight to voice-mail. I left several messages still no return call. I called his manager and still no return call from the manager.

3 years ago

Reply from Vivint

Thank you for your feedback , Shannon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Lisa Ohnheiser Spring, TX

Felt pressured to switch to Vivint by sales rep. Services were installed within hours (late evening). Wires were cut on my previous alarm panel and would not be useable again if I decided to switch back. Vivint is much, much more expensive than what I previously had given similar services. I haven't had problems with the system thus far but I don't trust this company given the high pressure tactics to switch and limited time to change your mind (3 days). I feel stuck paying an exorbitant amount for 5 years!!!

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Lamira A Simpson Warner Robins, GA

Professionalism and helpfulness have been my best experience. They are very courteous and delivers quality care for their customers. I'm happy with their services.

3 years ago

Reply from Vivint

Thank you for your feedback , Lamira! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Hannah Crenshaw Belleville, IL

Overall, it's been 3. The installation tech used the pre-existing sensors on the doors and windows (previous home owners had ADT) and one broke, so we cannot fully secure the house. Since this should've been checked and addressed at install, I do not believe we should have to pay the cost to have another tech come out to fix.

3 years ago

Reply from Vivint

Thank you for your feedback, Hannah. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Kayleigh Piekarski Denton, TX

Vivint has been 3, it‚Äôs just annoying sometimes. The other day I woke up to 31 notifications that someone was detected in the backyard & there was no one/nothing. Also, once it gets dark outside - the front camera turns into fuzzy lines.

3 years ago

Reply from Vivint

Thank you for your feedback , Kayleigh. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Joshua Kaltenbronn Mc Kinney, TX

I had the system for less than 24hrs before turning in my notice of cancellation. I realized after the sales kid left that he had done a hard check against my credit and opened a loan in my name without me realizing, and that the hardware I had just purchased was roughly 200% retail and was not fully compatible with my current smart home setup. I called to move the date of the appointment to have the tech uninstall the equipment, and was told the initial person who answered couldn't handle the scheduling. I was put on hold for 30 minutes and Casey (after a last-ditch sales pitch) had me confirm my e-mail address and contact information so he could confirm I was cancelling the account. Once confirmed, he had forgotten the original purpose of the call and let me know the tech would be out to uninstall the equipment at the scheduled time. Once I reminded him the only reason I was listening to his voice was to move the appointment, he was very helpful.

3 years ago

Reply from Vivint

Thank you for your feedback, Joshua. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Chris Webb Lancaster, CA

Customer service via the app is terrible, the side cameras are constantly giving the signal that someone is there when there really isn't and get alerted when my vehicles leave even when they're parked in the driveway. When I get called when the alarm is set off, those people are very nice and helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Danielle Blue Springs, MO

Not that great. App sucks. Always freezing cameras won‚Äôt load. Or cameras will be offline. All of our locks always say the doors don‚Äôt lock. Even though there are locked. The panel says it‚Äôs not charging. Someone needs to come and fix these things. Or vivint can come get their equipment. I‚Äôm not paying 150 a month for this to not be working.

3 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Andrea Roa Fairfield, CA

It‚Äôs definitely not what I was expecting, I was expecting more coverage then what I ended up with. Where I actually need cameras I was told afterwards that it couldn‚Äôt be moved there and it doesn‚Äôt recorded everything I need to pick up like also I need it to pick up vehicles but it doesn‚Äôt

3 years ago

Reply from Vivint

Thank you for your feedback, Andrea. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Kim Gill Vidor, TX

Camera's pick up things that they shouldn't and customer service and the company itself does not send anyone out to fix problems we as customers have to just deal with it. I personally wouldn't not have bought into this company for that fact. I was also told this was free and no contracts which was a huge lie.

3 years ago

Reply from Vivint

Thank you for your feedback, Kim. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Jean Atkins Atlanta, GA

I love the service, however the other day when the electricity went out in the neighborhood i was unable to set the alarm to go to my sons home for warmth.

3 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Haley Garcia New Baden, IL

I do not like the amount of times our indoor camera needs reset. It doesn't seem to work great. It often does not turn to night mode or won't load at all. I do like the doorbell camera.

3 years ago

Reply from Vivint

Thank you for your feedback, Haley! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 10th, 2021

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Sarah Tenon Bonaire, GA

I love the the doorbell/Camera and the door security features, However I am very dissatisfied with motion detector, garage door opener, and car locator which I have absolutely "NO" use for. I would like to have additional security cameras instead.

3 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Bruce Custodio Queens Village, NY

Doorbell camera goes offline way too often even tho we have 4 WiFi. Also, i was under the impression that i qualified for free first 3 months of service where my bill would have only been for equipment, but i got charged for everything.

3 years ago

Reply from Vivint

Thank you for your feedback, Bruce. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Kristi Cullom Knoxville, TN

It has great quality video. Only thing is my camera in the back goes off alot and when I check there's Noone there. Its always in the middle of the night.

3 years ago

Reply from Vivint

Thank you for your feedback , Kristi! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 10th, 2021

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Clarence Parks Winston Salem, NC

Love the service and its worth every penny plus customer service is great on answering all question. The quality of the cameras and the overall system is 5.

3 years ago

Reply from Vivint

Thank you for your feedback, Clarence! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Phillip Martin Sanford, NC

In the end, it has been the most expensive security system I have had. I have never had to pay for equipment and the cost associated with the few items provided seemed extreme. Lastly, all of my equipment was not integrated. I could not get assistance to get my front door lock added to the alarm system.

3 years ago

Reply from Vivint

Thank you for your feedback, Philip. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Carol Mwaba Smyrna, GA

The services are promising, when they actually work. My cameras keep going offline, the app is way delayed when sending notifications. Sometimes it works to open the garage, sometimes it don't. I usually have to try a few times before it actually takes. Others in my home have had to resort to opening the garage manually. When trying to view the cameras live feed, it just spins and spins. I'm hardly ever able to view previous videos. When I set tones to play, they might or might not. I've had technicians come out about a half dozen times to try to get this system to work. It probably should've been way more, I was just tired of calling, having someone come into my home during a pandemic, having to schedule myself away from work, all just for it to quit working again a day or two later. This system is extremely overpriced for the quality. Lastly, I believe that my address is listed in the system incorrectly. I've notified CS several times & they claim my address is correct, but clearly something isn't right. In the case of an emergency, I wouldn't rely on this system to get me any kind of help. At the moment I'm paying all this money and all I'm getting from it is an automatic garage door opener that sometimes works.

3 years ago

Reply from Vivint

Thank you for your feedback, Carol. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Michael D Igo Hubert, NC

The sales person that came to our home misrepresented the company to get a sale. We were told that Vivint would buy out our current contract that we had with Brinks Security up to a maximum of $1,000 dollars. Now they are saying that since the agent did not put that on our contract, they are not going to pay. Also, we were told that if we gave them our old Skybell doorbell that they would send us a $200 dollars gift cardin exchange for it. Same thing happened, now they are saying that since the agent did not put it in writing, they are not going to pay for it even though the agent came back on the day they installed the new system and took the old doorbell. We feel that we were scammed into switching and are pursuing legal recourse.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Martise Bell Tifton, GA

I do not like the lagged in the doorbell ring or the cameras. When using the app on the it lags a lot and it takes too long for the recordings to play. For instance I was trying to speak to an individual from my phone that was on my doorstep but it kept pausing and so forth. Expensive service but a lack of thereof. The main thing is my cameras stay offline.

3 years ago

Reply from Vivint

Thank you for your feedback, Martise. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Don Bringle China Grove, NC

When the system works, it's great. However when there are problems, customer support is 1. Having to now talk with staff who's English is hard to understand sometimes and taking normally 1 hour or more on the phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Don. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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JOHN STALL Douglasville, GA

The product is very reliable. Moved in to a home in June with Vivint already installed. The product didn't work properly until December. Seems to be working for the last weeks, but still very slow to upload alerts and video to the app.

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Gilbert Clifton Versailles, KY

Very 1 installation. had to have technicians come back several times to correct problems. There was a window that was not included in the installation that had a sensor on it. There has been constant trouble with the MyQ garage application. I called several times about this situation. I was finally told they could not help me, but to call Chamberlain about it. I called them 4 times without any help. The service you provide is nonexistent. I will be looking for a better security service.

3 years ago

Reply from Vivint

Thank you for your feedback, Gilbert. We appreciate your honesty about your experience with your garage door controller  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Rick Eckert Manteca, CA

It sucks! No one listens to anything I say in customer service. The camera always malfunction. The app sucks. I've had several instances when be able to pull up the camera to stop a person always fails.Thr sign out front should state " I have security camera but they only work on your behalf by making sure they don't work when your trying to steal, so steal, steal away"I've tried to cancel my service and get someone to come pick up the equipment for the past 4 months and I get bounced around and cannot cancel my subscription all they want to do is fix the problem when all they have to do is remove the equipment and cancel my subscription.

3 years ago

Reply from Vivint

Thank you for your feedback, Rick. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Tiffany Southfield, MI

So the experience has been ok. I like that I get notifications when people are on or near my property. I don‚Äôt like the delayed response when my back window is open the notification comes 5-10 minutes later. The person could have wiped me out by the time the notification comes through.

3 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021