Name: Vivint
Rating: 3.6

check_circle

Verified Customer

star star star star star_border

Julie Monroy Fort Mill, SC

We like the technology, facility, customer service, quality, supervision, practice, but the most important think for us is check the cameras when my kids are going and are coming to the school

3 years ago

Reply from Vivint

Thank you for your feedback , Julie! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Vincent Pizzi Las Vegas, NV

The cost was competitive with the other systems we checked. The installation was done as promised and in a very professional manner. The equipment works great.

3 years ago

Reply from Vivint

Thank you for your feedback, Vincent! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Terry Oshanek

Great technician, off shore telephone center (Asia) did not seem to grasp the issue I was dealing with in fact I had to ask if rebooting my panel would help spent 45 minutes on the phone which of course I was paying for...

3 years ago

Reply from Vivint

Thank you for your feedback, Terry. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Jermika Columbus, OH

I am happy with my service because they do answer when I make inquiries, and the phone app is easy to use. Although they have a good security system, they do need to work on some glitches and the phone app.

3 years ago

Reply from Vivint

Thank you for your feedback , Jermika. We appreciate your honesty about your experience with your phone app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mitzi Brooklyn, NY

I am very happy with the alarm system, it is the best thing about using Vivint. I would suggest that their fees should be comparable to the ones in the area. They charge much more than other companies that don't have to have a contract.

3 years ago

Reply from Vivint

Thank you for your feedback , Mitzi. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Jean Clinton, MS

Their system is pretty easy to use. When I have needed support they answer the phone and they're pretty helpful and they always give the right answer.

3 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Mitchell J Roanoke, LA

I think customer service needs to learn more information about their product so they have more knowledge of the questions that are being asked when we do have a problem so they can find a solution to fix it.

3 years ago

Reply from Vivint

Thank you for your feedback, Mitchell ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Darrin Quaker City, OH

I have not had any problems; everything works. When I have needed to contact customer support they answer all questions I've needed and in a prompt fashion.

3 years ago

Reply from Vivint

Thank you for your feedback, Darrin! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Suzanne Miles City, MT

My system only occasionally works. We have called several, several, several times and they don't seem to know what they're doing. We purchased a service plan from them and then we were told that they didn't service our area then our service plan was discontinued. They told us on a number of accations that it would be two months or longer before they could address our issue--we've had nothing but problems with them. We've had problems with both of our door locks and with the command center. The people who came to fix it basically didn't know what they were doing and then at one point they started sending us parts for us to fix the unit ourselves. We have requested several times for a technician to come out and I've been put on a waiting list and am never notified when they are going to come out--just a bad, bad situation all the way around.

3 years ago

Reply from Vivint

Thank you for your feedback, Suzanne . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Robert Garland, TX

We love the pre-warning that it gives us when people are approaching the cameras. I think that the product was oversold, there were a lot of things they needed to work on, but I think they addressed them pretty well over the last two years.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Sedalia, MO

Everything works pretty good for years. A couple of times I have set the alarm off accidentally and they were right there to help shut it done. They are a caring company.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Brittany Schmid Las Vegas, NV

Professionalism, great service, I’ve had no problems with my service since joining the team. Everyone I’ve interacted with has been nothing short of kind and informative!

3 years ago

Reply from Vivint

Thank you for your feedback, Brittany! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Carol Wichita Falls, TX

So far everything is good. I haven't been a customer long enough. I had a good experience with the tech that installed the system. He was very professional and very nice.

3 years ago

Reply from Vivint

Thank you for your feedback, Carol! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

E Fuentes Del Rio, TX

I like knowing I have some type of protection for home. I do not like that issues cannot easily be resolved when I’m away from home. I have to be present and most of the time I have to do it myself with someone over the phone. For this kind of service I don’t like that monthly rate went up more than $3 per month.

3 years ago

Reply from Vivint

Thank you for your feedback, E Fuentes. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Flaharty Craig, CO

I like that you can use the App on your phone, you can connect family households to your App, they alert you and call promptly to see if anything is wrong.

3 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Frankie Meek Apple Valley, CA

Thermostat has never connected to vicinity as it was supposed to. The front door always says it fails to lock when it actually locks. Other than those 2 issues giving works for us.

3 years ago

Reply from Vivint

Thank you for your feedback, Frankie. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

will Palm Bay, FL

disappointed with the install and the quality of the equipment. we have had multiple issues with our door lock. I dont like that I am required to spend an hour on the phone with support trying to fix the issue before they will consider sending a tech out. I'm upset that when I was having issues with the poor install of my equipment the response was vivint will send me glue and I can fix the problem. the customer should never be required to fix the mistake of the business.

3 years ago

Reply from Vivint

Thank you for your feedback, Will. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Scott Sulphur, LA

I like that I can access the system from my phone. It works like it's supposed to. Anytime I've had questions or needed anything, it was answered pretty quick.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Selene White Plains, MD

Vivint had a good offer at the time I purchased it. They have always been nice when I have called in. My favorite part is the video camera for my doorbell. The only problem is my keyless entry. It always flags on the monitor that it's not locked when it is locked so I don't know what the issue is but that.

3 years ago

Reply from Vivint

Thank you for your feedback, Selene. We appreciate your honesty about your experience with the doorlock and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Jasmine Madison, AL

Sometimes it's hard to get in touch with them and hard to get somebody to come out and troubleshoot when I'm doing it all over the phone. The best part about the system is the cameras and notifications.

3 years ago

Reply from Vivint

Thank you for your feedback, Jasmine! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Raeford, NC

I love being able to access the system from anywhere. Customer service is knowledgeable. I know I can always depend on my system. Keep up the good service!

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Michael Huntington Woods, MI

I picked Vivint because of the quality of their product. The best part is how it integrates the smart home. The equipment is excellent. The customer service is not perfect but they're always trying to make it better.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Dorothy White Plains, MD

I like the the way you can control everything from your app on your phone or your iPad or your computer. I've been having a problem with my thermostat--I cannot control it through the app.

3 years ago

Reply from Vivint

Thank you for your feedback, Dorothy. We appreciate your honesty about your experience with the thermostat and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Meredith Humble, TX

Best thing is being able to access it by my phone. Customer support is very responsive to any issues I've had with the system. It's pretty good overall but some of the equipment I have some continuing issues with.

3 years ago

Reply from Vivint

Thank you for your feedback, Meredith! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Torrey Jones Meridian, ID

I like everything it's supposed to do, like allow me to see security video footage from anywhere any time. Unfortunately, it only works about half of the time; often the mobile app will sit there buffering for several minutes and sometimes refuses to show the footage I'm after until I eventually give up.

3 years ago

Reply from Vivint

Thank you for your feedback, Torrey. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Jimmy Bowers Lakeland, FL

App is good, I had another camera go down and keep forgetting to call to troubleshoot but I don't understand why I didn't receive some kind of alert that the camera wasn't working.

3 years ago

Reply from Vivint

Thank you for your feedback, Jimmy. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Patricia Enterprise, AL

Generally good value for the price. Changed to this company from original security company because of wireless update. One time system failed, had some wait for repair service

3 years ago

Reply from Vivint

Thank you for your feedback, Patricia! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Carlos San Antonio, TX

The price and the installation package was good. The service is good. I’ve had the equipment for over two years and I’ve been satisfied with the performance.

3 years ago

Reply from Vivint

Thank you for your feedback , Carlos! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

John Gainesville, FL

Thinking about switching because the cost is a little bit high. The security system is good like anything on the market. It is easy to use. The app works good. My problems are with them not communicating with me about the internet. My internet went out over Christmas and I never got an email that there was a problem.

3 years ago

Reply from Vivint

Thank you for your feedback, John . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Leslie Kerman, CA

Family members told me about the great quality videos and alarm system and I’ve found that it’s simple, self explanatory and not too confusing. They reach out pretty fast. It was installed very quickly.

3 years ago

Reply from Vivint

Thank you for your feedback, Leslie ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Patti Columbus, GA

It is easy to use from your phone. It works great. When we bought they said several technician would come and set it up in a hour but only one young man came and it took four hours.

3 years ago

Reply from Vivint

Thank you for your feedback, Patti. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Erminia Bay City, TX

I like the access and controls from your phone. Customer service is always nice and professional and fast. I don't think the system is secure enough because batteries are always going out and parts are always falling off.

3 years ago

Reply from Vivint

Thank you for your feedback , Erminia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Anonymous Houston, TX

Some of the components are a little bit on the expensive side but we got a special offer so we went with it. We like the remote access and monitoring.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Bushan

Chose Vivint because of the features and the overall package and customer service is good. Service is fast. They are prompt and the attention to detail is good.

3 years ago

Reply from Vivint

Thank you for your feedback, Bushan! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Wayne

Vivint is not as good anymore because of covid. Functionally it is very good. There used to be a team of technical people to come and fix things but the structure is not there. They still do a pretty good job.

3 years ago

Reply from Vivint

Thank you for your feedback, Wayne . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Stephania Sequeira Lathrop, CA

Easy to use and great service. The installation process was easy to schedule and the technician was respectful and helpful. The app is amazing and easy to use.

3 years ago

Reply from Vivint

Thank you for your feedback, Stephania! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Ken Battle Hazel Crest, IL

One of my cameras isn't working right. I have also had delays when trying to access the cameras from my phone to see what's going on around my house. I also wish that the system was louder when it chimes to tell you which door has been opened.

3 years ago

Reply from Vivint

Thank you for your feedback , Ken. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sharonda Stone Louisville, KY

I have security cameras but I don't get notifications on my phone that someone has triggered them, while they present I can see playback later but not while they are at my residence. The cameras also go offline quite often. I sometimes get error messages when trying to view footage from the cameras.

3 years ago

Reply from Vivint

Thank you for your feedback, Sharonda . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Denis Diaz Hinesville, GA

After 5 months I‚Äôm still having a hard time trying to get everything installed. We called to make an appointment but the contractor was only tracking to put in the thermostat. We still have cameras that need setup, and a garage door remote controller. I wish we never agreed to go with this service since I‚Äôm stuck having to pay for products that Im not even using. I‚Äôve even asked vivint to take some of them back. First I was told they would accept them, and that we would get credit towards my bill since the job isn‚Äôt complete. I‚Äôm still making my regular payments, and now they‚Äôre saying they won‚Äôt take the products back. It‚Äôs a good Idea and system, but honestly it‚Äôs worthless when I can‚Äôt even get it installed properly, or get proper help. I can‚Äôt really tell what the issue is. I made the choice to pay for this service but at this moment I feel like I was misled into thinking I was getting more than what I actually got, and I feel trapped. I think The biggest downfall is lack of communication and inconsistency within the customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Denis . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Sondra Ho Mobile, AL

I like the price and the monitor except for having to reconnect it to the internet several times and it says I have a low battery on a door that I don't even have much less a sensor for one.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Adrian Gaylord Greensboro, NC

The service from start to now, was hurry up and make the sale to have CPI removed from the house, install your equipment. We were lied to that our front door lock would continue to work with the system. No, now we have been told that it has to meet Z wave tech specs. The cameras and panel disconnects from wifi all the time, never had that problem with CPI.

3 years ago

Reply from Vivint

Thank you for your feedback, Adrian . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Josiah E West Edmond, OK

Expensive, overpriced, and they charge way more than equipment is worth... and lock you into a five-year contract. There are many other security companies out there that are much cheaper, don‚Äôt require a technician to come out for every little change you make, and don‚Äôt require a contract‚Ä¶ And for only a fraction of the cost to get more features and benefits with other companies. I wish I would‚Äôve done more research before choosing Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback , Josiah. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Nickolaos Wehlau Wylie, TX

The security system works okay. It takes a long time for the front door to display on the panel when the doorbell rings‚Äî upwards to 45 seconds to load. Also, cameras do not work on echo displays.

3 years ago

Reply from Vivint

Thank you for your feedback, Nicklaus. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Rocco Montana Denver, CO

I dislike the locks that we got are not backlight on the keypad almost 100% positive these are defective based on SAME EXACT style locks I've purchased outside of Vivint. The buttons are even translucent...

3 years ago

Reply from Vivint

Thank you for your feedback , Rocco. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Ashley Kansas City, MO

Everything has been great! However, would have preferred to see a price list when the salesman was discussing different equipment to protect our home.

3 years ago

Reply from Vivint

Thank you for your feedback, Ashley! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Kelly England Chesterfield, MO

I love the sense of security and the convenience of using an app to control many things. Customer service has been great the few times that we have needed it.

3 years ago

Reply from Vivint

Thank you for your feedback, Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

Randy Flint, MI

The best part about Vivint is that you have somebody watching out for you all the time. They get ahold of you really quick. It does what it's supposed to do.

3 years ago

Reply from Vivint

Thank you for your feedback , Randy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Paul

I haven't had any issues with my Vivint system and it's super intuitive and easy to use. I like the mobile options on your phone. Customer support is always easy to get ahold of and really knowledgeable.

3 years ago

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star

John Scottsburg, IN

My experience is that my Vivint system all works like it should. Every time I've had a problem, which has been seldom, it's been addressed immediately.

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Paul Albuquerque, NM

Vivint helps us know someone's coming to our door, and I like that. I don't like their security cameras that well when they don't show people up close. They should improve their camera situation for security.

3 years ago

Reply from Vivint

Thank you for your feedback, Paul. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021