Vivint Smart Home offers comprehensive home security and home automation solutions for more than one million customers across the United States. Vivint provides wireless home security systems with 24/7 professional monitoring and a lifetime equipment warranty. Its systems are professionally installed and supported by 24/7 customer service teams.

The company has been in business for 20 years and has received various industry awards, including the PCMag Editors’ Choice Award, U.S. News & World Report's Best Home Security System of 2019, Business Intelligence Group Excellence in Customer Service Award, and more.

Continue reading for The Good, The Bad, and The Bottom Line about Vivint Smart Home, and check out customer reviews of its home security and home automation.

Go Directly to Vivint Smart Home Customer Reviews

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The Good

  • Vivint Product Ecosystem
  • Professional Installation
  • 24/7 Professional Monitoring
  • Vivint Equipment Warranty
  • Compatibility with Smart Home Devices
  • Product Financing
  • Vivint App
  • Vivint Outdoor Camera Pro with Smart Sentry™

Vivint Product Ecosystem

Vivint offers a comprehensive smart home solution, including a control panel hub, security cameras, home automation devices, a connected car device, and security and safety sensors. Customers can also finance their products to get a complete smart home at the start without paying for everything upfront. Here's a detailed list of Vivint's offered products:

  • Vivint Smart Hub — Single touchscreen hub to connect and control your entire smart home. Easily check the status of your system, and quickly communicate with emergency services.
  • Vivint Doorbell Camera Pro — Video doorbell that lets you answer your door from anywhere. Integration with locks and garage doors gives you full control of access to your home.
  • Vivint Outdoor Camera Pro — Vivint's video surveillance camera that can intelligently identify and automatically deter a true threat. It doesn’t just record the crime; it helps prevent it.
  • Vivint Indoor Camera — Indoor camera that lets you see, speak, and stay connected to your home and loved ones.
  • Vivint Playback — Playback ability that lets customers record 30 days of continuous video from up to four cameras to their Vivint Smart Drive and access it remotely from their mobile device.
  • Kwikset Smart Lock — Smart lock that provides secure, keyless access from anywhere and can even tell you who unlocked a door and when.
  • Garage Door Controller — Garage door remote that allows customers to open or close their garage door remotely from Vivin't mobile app.
  • Vivint Thermostat — Smart thermostat that lets you control the temperature in your home from anywhere. It can also automatically adjust to keep you comfortable when you’re home and save you money when you’re away.
  • Vivint Car Guard — A way to monitor whereabouts of your vehicle, car maintenance updates, or mechanical issues, all through the same mobile app.
  • Vivint Smart Sensor — Window and door sensor that enables customers to ensure doors and windows are secure.
  • Vivint Motion Sensor — Equipment that lets customers track movement in their homes with the passive infrared motion detector.
  • Smoke Detector — Sensor that sends a signal to the panel when smoke is detected, sounding a loud smoke alarm and alerting monitoring immediately to dispatch authorities.
  • Carbon Monoxide Detector — Sensor that sends a signal to the panel when excessive carbon monoxide levels are detected, sounding a loud local alarm and alerting monitoring immediately to dispatch authorities.
  • Vivint Water Sensor — Water sensor that notifies customers of leaks and floods inside the home, as well as freezing indoor temperatures that may lead to bursting pipes.
  • Glass-Break Detector — Sensor that alerts customers if a window is broken in the home.

Professional Installation

The home security company offers security systems that are professionally installed by a Vivint smart home pro. This means that your sales rep will schedule a smart home pro to come to your home, consult with you on what your home might need, and help you determine where all the products should go. The technician connects your entire system for you and then shows you how to use it before leaving.

24/7 Professional Monitoring

Vivint includes 24/7 professional monitoring by security certified agents. If homeowners want peace of mind that their houses will be protected at all times, monitoring is an important part of proper home security.

24/7 monitoring means that your alarm will send a signal to a professional monitoring center when a sensor detects a break-in, smoke, or carbon monoxide. The monitoring center will then contact you through the system's cellular two-way communication to verify whether the alarm is an actual emergency or a false alarm.

Vivint Equipment Warranty

All Vivint equipment is under a lifetime warranty, while installation comes with a 120-day warranty. After 120 days, service calls are $49.

Compatibility with Smart Home Devices

A useful offering from Vivint is its compatibility with the Google Assistant and Amazon Alexa, which allows homeowners access to voice-controlled control features. Vivint is also compatible with other popular technology, including the Nest Learning Thermostat, Nest Thermostat E, Philips Hue lightbulbs, and Z-Wave Alliance certified products.

Compatibility with these smart home products is especially helpful for improving energy efficiency in your home. 

Product Financing

Customers have the option of a zero-percent interest loan for 42 or 60 months, so they can get a complete Vivint security system without having to pay for everything upfront (as with DIY systems). The accompanying service contract matches the term of the loan so that customers have service while they are paying off the products. Once a customer pays off their equipment loan, they have the ability to go to a month-to-month service subscription.

Vivint App

The Vivint Smart Home app is available in the app stores for both iPhone and Android devices, and you can use it to manage and control your Vivint system from anywhere. Customers can also use the Vivint app to set up rules for certain events to happen automatically when triggered by other products or at specific times during the day. For example, you can have your doors automatically lock every night at 10:00 PM or have your indoor camera record a clip whenever the front door is opened.

Vivint Outdoor Camera Pro with Smart Sentry™

Vivint has an outdoor camera called the Vivint Outdoor Camera Pro. The camera includes two-way talk, hybrid wired Wi-Fi connection, a customizable surveillance zone, a 4K sensor with 1080p quality with HD zoom, a wide-angle lens with a 140-degree view, and night vision. The camera even includes what Vivint calls Smart Sentry™, which is an LED ring light on the camera that lights up and plays an alert sound to let intruders know they've been spotted.

When the camera detects motion and a person is in the camera's view for too long, that's when Smart Sentry™ is triggered. You can customize notifications so that the camera will notify you when any person approaches. If you want notifications to be more specific, you can set the alert to only notify you when someone may be loitering. The camera also automatically records 20-second auto recordings whenever something triggers the camera's motion detectors. 

By using the Vivint Smart Home app, you can also access live feed of your camera at any time as well as past footage that is stored in your Vivint Smart Drive. The drive saves continuous footage for up to 30 days.

If you don't want to install the camera(s) yourself, the alarm company offers professional installation and will synch your Wi-Fi, your outdoor camera(s), and your Vivint Smart Home products together, so all of your devices are connected.  

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The Bad

  • $99 Moving Fee
  • Lengthy Contracts
  • Vivint Home Security Cost

$99 Moving Fee

Vivint charges customers a $99 move fee if you transfer services to a new residence within the first year of a signed contract. Many home security companies offer moving services completely free of charge.

Lengthy Contracts

Vivint requires 42- or 60-month contracts for its security services if you choose to finance your products. Although contracts are common within the home security industry, typically they only last up to 36 months.

The upside to a long contract is Vivint gives you the choice of a zero-percent interest loan for the length of the contract, which may make the long-term contract worth it for some customers.

Vivint Home Security Cost 

Customers can get a Vivint alarm system starting at $29.99 per month for monitoring, with no activation fee or equipment fee. This basic monitoring also requires the purchase of a Starter Kit, which includes one touchscreen hub, two door/window sensors, one motion sensor, and $100 in sensors.

Although this is a relatively low monthly monitoring fee, expanding to home automation products and adding cameras will increase this monthly service cost and require you to either pay upfront for or finance the product cost. Like some other security providers, Vivint does not list its specific pricing for its home security system on its website, so you will need to call Vivint's customer service reps to gather all pricing information. 

The Bottom Line

Vivint home security systems feature a comprehensive selection of home automation smart home products, video surveillance with security cameras, and energy management features with professional installation and 24/7 professional monitoring. The company's most unique offering is its Vivint Outdoor Camera Pro, which automatically detects and deters crime.

In addition to Vivint's robust product offerings, the company has its own mobile app that allows customers to manage their home security system and smart home products from anywhere at any time. 

Vivint products are ala carte, meaning every system is completely customizable to the homeowner's needs. The home security provider's equipment is also compatible with most smart home devices, including the Google Assistant, Amazon Alexa, Nest Thermostat, and more. You can find the complete list in "The Good" section above. 

A downside to Vivint is the company has a long-term contract that lasts 42 or 60 months if you choose to finance your products rather than pay for them upfront. This is longer than most home security companies out there. However, the fact that Vivint offers product financing for the length of the contract may be a benefit. 

You can find Vivint security reviews located below if you want to learn more about the customer experience.

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Call our recommended rep over at Vivint below.

1-(855) 866-8028

Vivint Frequently Asked Questions

What comes as standard equipment in Vivint home security packages?

Vivint provides customized systems based on each customer’s unique needs, so it’s difficult to define standard equipment. That said, there is a Starter Kit that most customers begin with as a solid baseline. 

Typically, the Starter Kit will include the touchscreen Vivint Smart Hub control panel, a Vivint yard sign and light, two door/window sensors, a motion sensor, and $100 worth of customizable equipment. Most customers also opt for at least one or two security cameras and a few additional pieces of equipment.

What is Vivint’s cancellation policy?

In most cases, a customer can cancel within their right of rescission (three days) without any penalty. After that, the customer is required to pay the remaining balance of the service and equipment for the life of the agreement. 

Does Vivint require an installation or activation fee?

Vivint typically charges a $49 install fee, which is the least expensive professional installation fee in the industry. It does not charge an activation fee.

Does Vivint run a credit check?

Vivint will run a credit check if the customer intends to finance the equipment. If the customer pays upfront for the equipment, no credit check is needed.

How much does Vivint professional monitoring cost?

Vivint’s monthly monitoring service starts at $29.99 per month.

Do you own your Vivint home security equipment?

Once a customer pays off their equipment, they own it. The vast majority of customers finance the equipment over 60 months.

What devices can you use to access your Vivint cameras?

Customers can access their Vivint camera feeds through the Vivint Smart Home app which is compatible with most smartphones and tablets. It is not compatible with Kindle tablets or older flip phones.

User Reviews

Star Rating

3.8
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6,653 Reviews

Review Breakdown

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M. Little

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Easy to use from your cell phone anywhere and monitored 24/7. Customer service is great

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback M! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Leslie

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I love Vivint they have very professional employees and are always helpful

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Leslie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Rozann Reyerson

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Excellent customer service with updated products to provide the best security; company treats employees well

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Rozann! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Ken

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Very responsive to alarm trips. Odering parts from warehouse was not so responsive. Very slow to ship.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Ken! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Rachel Roix

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I have had their system in my home for 10 years and I love it. The company is amazing, all staff I have worked with are incredible, and their rates are very reasonable

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Rachel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Douglas Thompson

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Its all good. Chad your service mgr is the best outstanding he care about the customer great people skills.Please do not price yourself out of the market, you have other company moving into the area. Need more promotion for old and new customers

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Douglas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Julie

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I like the service. Feel my home is more secure when I am out of town.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Julie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Terri

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No complaints. Love the new ring doorbell. Haven't had long enough have any issues other than wifi outages. Picture is super clear.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Terri! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Delorise

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I like the system, reasoniable monthly payment, but not 100% pleased with my Camera.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Delorise! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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William Mollencup

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Good service, and great products./ I called about an upgrade , and was not called back.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback William! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Jackie Everette

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The c/s is what I like the most. Always patience and friendly with questions& technical help over the phone. Rare wait time on the phone. Equipment prices are high, that can improve.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jackie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Dale Dreger

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Service and installation was fast & professional

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Dale! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Timothy Dunlavey

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Excellent Customer Service. I feel very safe having Vivint in my home.

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Reply from Vivint

Nov 27, 2019

Thank you for your feedback Timothy! We are so glad to hear that your system is giving you and your family peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Verified Customer

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Shebreka

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I Love How It Detect A Visitor As Soon As Someone pulls in the yard it's so convenient and I feel safe at all times No improvement needed at this time

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Shebreka! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Rick in Memphis

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I have had nothing but positive experiences with Vivint. Their equipment works rock solid which has been a problem with other security systems. If I have any kind of question, they are there to eagerly answer them. If a battery goes out in one of my sensors they send me one and would send someone to replace it if I requested.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Noel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Louise Williams

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Vivint is always responsive whenever there is a need at my house.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Louise! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Nicholas Tides

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High quality products, good phone app. Improvement can be in the quality versus value area.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Nicholas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Aaron

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Outstanding customer service. The Sky-panel (control panel) is a bit flaky and slow due to low hardware specs. I have reported this numerous times to get a fix, but none exist. Response from Ring Doorbell video feed is about 5mins late/offset from the alerts. Panel is about 3 second delayed (sometimes better/worse) when a door is opened vs the actual alert.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Aaron! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Edward J Lawson

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Its really refreshing to call customer service and they show true concern to help me fixed any problem Ive had

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Edward! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Luis Arroyo

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Service outstanding. Technician very patient looking for answer

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Luis! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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CarolAnn

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Customer service is spectacular! I've always had immediate assistance whenever I call.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback CarolAnn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Gregory G. Dunn

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Response Time, Assisting with issues and Excellent customer services.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Gregory! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Michael Noehl

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Exceptional product, superb monitoring, and superior customer service

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Ronald Moser

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The technical people are very helpful when you have a problem.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Ronald! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Jonathan Lachlan

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good. quick to fix issues. could use higher quality on door locks considering the price of them

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jonathan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Collin

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Vivint is always there for you and you can feel safe with vivint

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Collin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Steven Rix

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No mail notifications on the home centre. I prefer my personal email, or home and/or cell for contact .

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Steven! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Kari Kokas

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Punctuality very friendly and easy to talk to. Have always recommended them without hesitation.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Kari! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Marie

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Excellent service but can do faster apps

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Marie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Jennifer Wheeler

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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All experiences are great. Friendly, quick response and understanding.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jennifer! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Chris Feist

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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Good service and great system. No complaints, system is easy to use and we like the camera.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Chris! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Precy Evangelista

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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super like the features..it's just the budget when it goes up would become the issue.otherwise all is good...

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Precy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Jerry Wake

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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the perfect mix of friendliness and professionalism

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Jerry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Glenys Beesley

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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Customer service
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When you call they answer all your questions and help you with whatever you need help with.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Glenys! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Frank

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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The service is excellent. The cost of the service is very reasonable.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Frank! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Joan McCue

November 12th, 2019 DETAILS arrow_drop_down
Value for your money
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Excellent service ..I like that I can speak to an agent without taking forever and I also like Minimal response time when referring to an issuers.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Joan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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JMichael

November 12th, 2019 Portland, OR DETAILS arrow_drop_down
Value for your money
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Great Customer Service. Excellent Product. I live on both coasts of the US. Just knowing my home is secure when I'm not there is a real peace of mind. It's one less thing I need to worry about.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Frank Martinez

November 12th, 2019 Livingston, CA DETAILS arrow_drop_down
Value for your money
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We depend on it. Easy to understand how work it.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Frank! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Karen sperling

November 12th, 2019 Bakersfield, CA DETAILS arrow_drop_down
Value for your money
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Great professional equipment monitoring fast efficient service you can trust

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Karen! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Ray K

November 12th, 2019 Albuquerque, NM DETAILS arrow_drop_down
Value for your money
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The system has been reliable and they have always been courteous on the phone . The app is very good and was extremely reliant on it when I was out of town for 4.5 months with a senior at home.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Ray! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Paul Bennett

November 12th, 2019 Dallas, TX DETAILS arrow_drop_down
Value for your money
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Customer service
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Company trustworthiness
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Excellent equipment, no contract, very reasonable monthly fee, excellent customer service

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Paul! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Richard Ward

November 12th, 2019 Lawton, OK DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Great company with outstanding service, and would recommend them to a friend.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Richard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Carol Brown

November 12th, 2019 Oklahoma City, OK DETAILS arrow_drop_down
Value for your money
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Customer service
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I like their equipment and service and price

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Carol! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Carrie Schlabs

November 12th, 2019 Omaha, NE DETAILS arrow_drop_down
Value for your money
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I like costumer service. I don't like the delay time versus real time.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Carrie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Verified Customer

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Robert N Fulling

November 12th, 2019 Rantoul, IL DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Company trustworthiness
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They stand behind their product and their service is excellent

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Susan Thomas

November 12th, 2019 Fort Wayne, IN DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Excellent experience with technological support when needed.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Susan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Gene

November 12th, 2019 Pensacola, FL DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Very responsive to our needs, professional, reliable

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Gene! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Pattie

November 12th, 2019 Wilmington, DE DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Extremely positive. Friendly staff. Prompt when having issues which is rare.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Pattie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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Betty

November 12th, 2019 Buffalo, NY DETAILS arrow_drop_down
Value for your money
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Customer service
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Company trustworthiness
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Customer service is great! Austin worked came to fix our alarm system and upgraded what was not working in a timely fashion.

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback Betty! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Verified Customer

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William Gibson

November 12th, 2019 Fairbanks, AK DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Reliability and service, ease of use, price

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Reply from Vivint

Mar 08, 2020

Thank you for your feedback William! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.