Name: Vivint
Rating: 3.4

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Verified Customer

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CELESTINE McNeal

I have not had a problem that was not resolved in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback Celestine! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Angelica Busch

The system works extremely well and I feel valued as a customer.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ken Yates

Quick response whenever alarm has been tripped in less than 1 minute.

4 years ago

Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 16th, 2020

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Verified Customer

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Darren Freeman

They are always there to help and they will call you if anything goes wrong

4 years ago

Reply from Vivint

Thank you for your feedback Darren. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Norman Burgess

was able to answer my question and updated software on panel

4 years ago

Reply from Vivint

Thank you for your feedback Norman! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Patrick Dempsey

Great Company. Excellent tech support. Solid equipment. Very nice experience.

4 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Quinta

Great experience no problems. I am liking the price now since it has been reduced

4 years ago

Reply from Vivint

Thank you for your feedback Quinta! We are so glad to hear about your experiences with your system and with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Rita Bobrowski

Been frustrated with the many times this company does service on their equipment. Have to Ron in and shut off the slarm

4 years ago

Reply from Vivint

Thank you for your feedback Rita. We would love to look into your concerns with your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Virender Toor

Not good.they don't understand customer problem.everytime we call they don't keep proper previous recording

4 years ago

Reply from Vivint

Thank you for your feedback Virender. We appreciate you letting us know about your experiences with us and would love to look into this further. When you have a chance, please contact our chat team using this link:

Feb. 17th, 2020

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Verified Customer

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Gail Courtney

Absolutely gold star !! Not enough words to express my satisfaction.

4 years ago

Reply from Vivint

Thank you for your feedback Gail! We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Jeff Senger Bellingham, WA

very helpful when you call on them.They have always been kind and knowledgable in their feedback

4 years ago

Reply from Vivint

Thank you for your feedback Jeff! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Juan Elias Antioch, CA

My experience has been "ok", there have been downloading issues with the software, and some issues with hardware

4 years ago

Reply from Vivint

Thank you for your feedback Juan. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Kim Northcutt Roswell, NM

Very good. Always have good tech support & they fix the problem right away.

4 years ago

Reply from Vivint

Thank you for your feedback Kim! We are so glad to hear about your experiences with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Sharon Deal Farmington, NM

Love it. Any problem always solved. Staff very efficient and courteous.

4 years ago

Reply from Vivint

Thank you for your feedback Sharon! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Frank

Totally Outstanding! Vivint has responded to all my request immediately.

4 years ago

Reply from Vivint

Thank you for your feedback Frank! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Mary Martinez

I like The Camera On The Door Bell Brcause It Lets Me Know When Someone Is At My Front Door

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your doorbell camera. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Bobbie

When I have a problem and call into representative. They want me to go to website to figure it out

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Leticia

Good. Easy to use. If I need customer service my issue gets resolved quick.

4 years ago

Reply from Vivint

Thank you for your feedback Leticia! It is so good to know that you're enjoying your system. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Jim

very helpfull and they are very knowledgeable in all aspects

4 years ago

Reply from Vivint

Thank you for your feedback Jim! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ludwig Enriquez

Awesome and no regrets. Always easy to reach out with customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Ludwig! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Myra Florissant, MO

I feel like they are dishonest in getting customers. They lied and told me the other company was going out of business so I switched to them. The beeping goes off often.

4 years ago

Reply from Vivint

Thank you for your feedback Myra. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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anonymous

Every time I call and have a problem they have someone out here.

4 years ago

Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link:

Dec. 4th, 2019

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Verified Customer

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Carleen Spring, TX

It is top grade equipment. The best thing is the ease of operation.

4 years ago

Reply from Vivint

Thank you for your feedback Carleen! It's so good to know that you're enjoying your system. If you find that you have any questions about your system check out our support site using this link:

Dec. 4th, 2019

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Verified Customer

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darlene

just great have no problems.no issues.like the service and proce

4 years ago

Reply from Vivint

Thanks for the feedback, Darlene! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 5th, 2019

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Verified Customer

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Trellis

Safe,satisfied and happy I went with VIVINT to secure my home and family

4 years ago

Reply from Vivint

Thank you, Trellis, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Andrew

Quality of the product is pretty good. However I have been having issues with it. So not in love with it all

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team so we can assist with any system concerns you are having, using this link:

Jan. 1st, 2020

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Verified Customer

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Joyce

Very dependable and courteous. I would highly recommend to my friends.

4 years ago

Reply from Vivint

Thank you, Joyce, for your feedback! We appreciate you letting us know about your great experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Martin B Hinojosa, Jr.

Great! They're straight approach to resolving issues is my approach.

4 years ago

Reply from Vivint

Thank you, Martin, for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Peggy Tollison

very satisfactory, I feel perfectly safe in my home, day and night!

4 years ago

Reply from Vivint

Thank you, Peggy, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Sylvia

Wonderful value and service. Reliable system is easy to use.

4 years ago

Reply from Vivint

Thank you Sylvia for your feedback! We appreciate you letting us know about your Wonderful experience with the system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Marva

If you have any issues with the system they are very helpful.

4 years ago

Reply from Vivint

Thank you Marva for your feedback! We appreciate you letting us know about your fantastic experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Glenis Valera

Horrible. The customer service is completly horrible they want give to new customer offers that old customer deserves better for the time and realty with them.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about deals further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Kathy lee

The system never functions properly , when I call in they always say everything looks good and up to date, looking into other options.

4 years ago

Reply from Vivint

Thank you for your feedback Kathy. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Greg Hoyle

Really good. A few glitches. Still, we would do it again. Some of the features are outstanding.

4 years ago

Reply from Vivint

Thank you for your feedback Greg! We appreciate you letting us know about your experiences with your system so far. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Kay McGregor

In the beginning, they were fine, but when you want yo cancel service they wont let ho, even after your contract is over.

4 years ago

Reply from Vivint

Thank you for your feedback Kay. We appreciate you letting us know about your experiences with us, and we would love to look into our concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Tammy Brooks

Great always on time excellent company will recommend this company to everyone

4 years ago

Reply from Vivint

Thank you for your feedback Tammy! We appreciate you letting us know about your experience with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 22nd, 2019

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Verified Customer

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Keith J. Harris

Like the service with one exception, doorbell camera has not worked 80% of the time i've had the service.

4 years ago

Reply from Vivint

Thank you for your feedback Keith. We appreciate your honesty about your experiences with us and would love to look into your concerns with your doorbell camera further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Pam Halley

Very positive experience. Our service representative is amazing!

4 years ago

Reply from Vivint

Thank you for your feedback Pam! We are so glad to hear about your experiences with us and our system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Heather M

They are always on point with contacting me if my alarm gets disarmed.

4 years ago

Reply from Vivint

Thank you for your feedback Heather! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Adam

My experience with this company is that they are very receptive to response time.

4 years ago

Reply from Vivint

Thank you for your feedback Adam! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Ricky

Very Good, have had a very goos experance with Vivint, replaced an existing system.

4 years ago

Reply from Vivint

Thank you for your feedback Ricky! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Eugene Franklin

Great overall experience with the system and customer service!

4 years ago

Reply from Vivint

Thank you for your feedback Eugene! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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J. Dennis

Excellent, reliable products, quick competent response to all matters

4 years ago

Reply from Vivint

Thank you for your feedback J! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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SHERRY Vault

Our experience with the security system has worked up to our expectations.

4 years ago

Reply from Vivint

Thank you for your feedback Sherry! We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. Please contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Robert

Positive, helpful. Service could be better if could get actual person vs. texting back & forth.

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Amy Minneapolis, MN

My Vivint system came installed when I purchased the house. I like the Android app accessibility.

4 years ago

Reply from Vivint

Thank you for your feedback Amy! It is so good to know that you're enjoying controlling your system through the app. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Cliff Tempe, AZ

It seems to work well and is dependable. I feel peace of mind.

4 years ago

Reply from Vivint

Thank you for your feedback Cliff! It is so good to know that your system is giving you peace of mind. If you find that you have any questions about your system itself check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Gary

We've had minimal problems and it gives us peace of mind. They've been pretty responsive.

4 years ago

Reply from Vivint

Thank you for your feedback Gary! It is so good to know that you're enjoying your system and that it gives you peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Doug

Easy to use and it works. They've taken care of anything I've asked.

4 years ago

Reply from Vivint

Thank you for your feedback Doug! We are so glad to hear that you're using your system with ease. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Martha Bakersfield, CA

The best thing is that I can go anywhere and my house is very secure.

4 years ago

Reply from Vivint

Thank you for your feedback Martha! We are so glad to hear that your system is giving you peace of mind wherever you are. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019