Vivint: Read 8,444 User Reviews From Real Homeowners

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Verified Customer

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Sondra Sampson

The salesman rep and install team were amazing and very helpful. I have had some problems with the motion detector in the living room. I was told my cat wouldnâ€™t set it off the alarm but I have had 4 false alarms due to my cat.

4 years ago

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Verified Customer

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Jackie

Quick response time, easy to work with, very secure-wonâ€™t give out info about your account over the phone unless you give the passcode, sent police dispatch when my alarm was triggered and police officer check my house and everything was secure,

4 years ago

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Verified Customer

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Troy

So far a little mixed. While the sales team has been eexceptional. The service team has fallen a little flat. The hardware upgrade to my previous system was an improvement. And the integration with the majority of my smart applicances from multiple apps to almost one has made life easier for my familiy. In the end we lost a little functianlity, with no way to regain it.

4 years ago

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Verified Customer

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Phil

The ordering process to installation process was very smooth and professional. The tech cared for my requirements unlike ADT. The camera quality of Vivint is great specially the beeping sound on the 4K camera is very loud and would scare the thief. Great job by Vivint

4 years ago

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Verified Customer

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Dee

It was amazing. Cutomer service person when I signed up saw so nice and knew his stuff. It was a no pressure conversation and that I appreciated very much. I only gave the value of my money a 9 because I'm knew to this company and the future will tell if it is worth the money I'm paying, but I love it so far.

4 years ago

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Verified Customer

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Larry L. Morris

The jury is still out. I was concerned that such a fast installation would eventually cause problems and it has. The cover to my front door sensor fell off and it will not go back on. I think the hole is too deep for it. I had problems with a glass break sensor that they replaced for free but that sensor also didn't work so I asked for a credit on that. They agreed to a credit but never sent me the shipping label/information so I have not sent it back and they won't issue credit until they receive the old one. There are other things I am having to tweak along the way but not huge deals. I would say stay on top of the installation and forego the glass break sensors. I have also had to fuss with my other one too.

4 years ago

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Verified Customer

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Judith Cobb

I like the service but think it a little over price. The main thing I dislike about Vivint is the way the installer cut corner to get job done my install looks horrible so thereâ€™s no way when people come over I could ever sell them on a system. I have wire ran though my walls and looks horrible I wish they would have took there time and put thinks where I wanted and ran the right way through the attic.. and the way itâ€™s ran is going to make my house hard to sell in the up coming year.. hope you can fix this

4 years ago

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Verified Customer

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LuAnn Taniguchi

I have Vivint in home security. I feel better about my knowledge of what is going on around my property than I ever did before. The outside cameras capture anyone approaching the house, which allows me to get to the door a little before they do. I like the deter feature of the doorbell and cameras and we use it in various places around the house.

4 years ago

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Verified Customer

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Lashunda

My son got Vivint in Houston and he seemed to get a better deal than I did but they are nice and courteous and when I have a question, they try their best to give me an answer and the guy was very nice who installed. I like that I can see who comes to my front porch and who is driving in my yard.

4 years ago

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Verified Customer

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Frederick

The best thing about Vivint for me is they are a good alarm company. I like the quality of the material use. Plus the worker who installed my system was really good, as was the salesperson. I have referred them to five or six people.

4 years ago

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Verified Customer

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Khalil

Vivint has a lot of up to dare equipment, like their cameras, and it is easy to use. The guy that installed seemed very knowledgeable and very professional. He was very courteous. Also customer service is great. The system gives me peace of mind. I can see what is happening inside and outside my home when I am at the grocery store. Awesome job.

4 years ago

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Verified Customer

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James

It is pretty expensive but it worth it and wouldn’t change it. I’ve had no bad experiences with them. They follow procedures and don’t panic. They verify it is me since there is a lor fraud going around. The home security works well and it makes me feel safe. It is a good system. They have honestly answered all my questions.

4 years ago

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Verified Customer

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Nelda

We were looking for somebody to provide us good service that is reliable and Vivint is easy to operate and every time you call, they are able to answer your question and give you the correct answer. The service we had before didn’t work. Vivint works and it is reliable.

4 years ago

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Verified Customer

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Bert

Everybody has been responsive to my questions. The cameras are clear and being able to lock and unlock it from my phone is great. The sales person did a great job of showing the product. Vivint is better than ADT, which I had formerly.

4 years ago

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Verified Customer

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Michelle

ADT was not working for me. All their equipment was faulty. Vivint is very reliable. I have had no problems whatsoever. I never have to call them for anything because it works very well. It is the best security system I have ever been with, I am very satisfied.

4 years ago

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Verified Customer

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Martha

Keep up the good work. The gentleman in customer service is very courteous and very respectful and very thorough and patient. Everything works like it is supposed to. The best thing is being able to utilize it through my phone.

4 years ago

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Verified Customer

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Daniel Martinez Zapata, TX

It's been working GREAT. I have no complaints about them. When my cameras weren't loading fast enough I chatted with an agent and he taught me how to Reboot the Alarm Panel and now it's working like the first Day I got it installed!!!

4 years ago

Reply from Vivint

Thank you for your feedback, Daniel! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Henrietta

I like the alarm system. I like that I can do it from my phone. I like that I can go back and see who was at the door. I like that I was able to put and alarm on the back door with no problems. They are very professional and knowledgeable every time I call. I was able to install it instead of having someone come out.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Henrietta! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Joe Georgetown, SC

They’re perfect for me. The best thing for me about Vivint is that I can look back at my house and I can see what is going on around it. I also really like their technicians, they have some awesome ones. The people there are quality. They get the job done.

4 years ago

Reply from Vivint

Thank you for your feedback, Joe! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Jessica Brownsville, TX

I became a widow so Vivint is good for me for security purposes. I am happy with the equipment. I have no issues working it from my phone. Any time I call, they treat me the best and walk me through things if I am having problem.

4 years ago

Reply from Vivint

Thank you for your feedback, Jessica! We are so glad to hear about your experience with Vivint and how we were able to provide peace of mind!

Aug. 25th, 2020

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Verified Customer

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Elizabeth Kilgore, TX

Vivint’s security system works the way it is supposed to work. I think it should be a better price if you have an old system and you want to upgrade. They are always there is something goes wrong. They are friendly and problems get taken care of.

4 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Jean Sarasota, FL

Really liked the salesman. He wasn’t pushy but interested and concerned. I believe he believes in the product. My husband died shortly after I got it so I don’t know if he knew I would need it because I would not have bought it if not for him. It works wonderfully and it was inexpensive.

4 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear that your system could provide peace of mind during a difficult time!

Aug. 25th, 2020

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Verified Customer

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Tom Colorado Springs, CO

Their equipment is very good. It eases my mind about break ins. The customer service people are very proficient. When I call, they are prompt in responding even in the time of Corona Virus. Vivint is better than other companies on the market.

4 years ago

Reply from Vivint

Thank you for your feedback, Tom! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Eric Belleville, IL

Everyone that needs a home security system, I recommend this company. The technology they use is very sound. It is awesome that it is convenient to access it from your mobile device. The system is easy to use. They were innovators and everyone else has copied them. It gives me peace of mind that my house is secure.

4 years ago

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Verified Customer

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Deborah Prescott Valley, AZ

I really like Vivint. I feel secure with it. If you are looking or a system, I would recommend them. I had a stalked and now I feel very secure. I can sleep at night without having to worry about the stuff that is going on outside.

4 years ago

Reply from Vivint

Thank you for your feedback, Deborah! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Vicki Houston, TX

They are competitively priced. I am very pleased with their service. Their customer service is helpful and professional any time I call and they do it promptly. Every single time I have called, I have had a good experience. The system is easy to use. I have never had a break in.

4 years ago

Reply from Vivint

Thank you for your feedback, Vicki! We are so glad to hear about your experience with our customer service and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Sarah Berks Atlanta, GA

4 years ago Edited January 10, 2024

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Verified Customer

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Patrick Guajardo Childress, TX

Can't complain. Does what it's suppose to do and I really like if there is severe weather around it notifies me. Really loved when a tornado was just outside of town and it was going off. I had no idea what was going on. Thank you

4 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Brent H. Joplin, MO

We have been with Vivint for 10 years and have been very pleased overall with them from the customer service to our home security system. We have been able to upgrade our system over the years without any problems. I like how Vivint is keeping up with the ever changing technology.

4 years ago

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Verified Customer

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Barbara H. Brown

Vivent installed my security system. They were very professional and informed of the procedure. My outdoor sign was destroyed and the customer service representative was very helpful and patient to assist me with getting the sign replaced.

4 years ago

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Verified Customer

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Wendy Siegmund

Very Happy with the Extra Security. Have had a couple of 'False Alarms' that can be Very Startling ! 2:45AM Call from Vivint Operator saying 'Our Home had just been Broke Into'.. while Alarm Panel Showed Nothing ! (was No Break In !) Second ime was the 'Carbon Monoxide Detector' had been Triggered.. while Home Panel 'Showed Nothing' !

4 years ago

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Verified Customer

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Chris

Good! Simple to understand with many security and device settings options! Not the best on customer service and device issues after installed. They did not give my friend the referral credit as promised. A few sensors occasionally stop talking to the base from time to time, and the camera footage is slow to load most recent events sometimes. But overall we are happy with the system.

4 years ago

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Verified Customer

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Lula Massenburg

Vivint is a good company. I hadn't had any major problems.my glass break sensor was too sensitive for a little while and we worked together and adjusted it. Recently I had a problem with my doorbell and camera after a storm. The technician came out and was very courteous and knowledgeable.

4 years ago

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Verified Customer

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Lester

I really appreciate the service. I can call them anytime if I have issues and they help me fix it right away. They’ve been supportive and reliable. I feel safe with the equipment. It is easy to operate. When someone is near my home, I can look at the camera.

4 years ago

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Verified Customer

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Alexis

It’s a good value for the money. I have looked at several security products and it seems to be a better fit for me. I like the product. It’s easy. I like that I can access and set everything from my phone. The only time I had a problem, they came right out and figured out that the equipment needed to be replaced.

4 years ago

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Verified Customer

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Denise

We had another company that we were really unhappy with so we switched to Vivint when one of out neighbors mentioned it. We’ve been very happy with them. They are very dependable and helpful. If the alarm goes off, there call us right away. The batteries are expensive when we have to replace them.

4 years ago

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Verified Customer

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Earline

For me personally, the best thing is that they are right there and if I have a problem with anything, I can call and they will walk me through it. Every person I’ve talked to has been respectful. I really love the service. They’re a great company.

4 years ago

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Verified Customer

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Joseph

Vivint is just great. The security system is excellent. I like the way the cameras work. I feel very comfortable in my home. Whenever I have a problem, they’ve been able to answer it and take of me. They are very professional people.

4 years ago

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Verified Customer

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Stephen

At first, I did have a problem, I wasn’t sure how everything was going to be covered, but after I explained everything, they took care of it. The equipment is made my humans so there will be failures, which I had with one piece of equipment. I do like the cameras in the front and the rear and also the app on the phone so I can keep an eye on things.

4 years ago

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Verified Customer

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James

The reason we went with Vivint is that they offered more features than the other service we had. They offered quality cameras and availability on out phone. It is even fu us, an elderly couple to understand. We have never had any issues with our Vivint system. Our interactions with the staff have been positive.

4 years ago

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Verified Customer

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Timothy

Their staff is always very friendly and easy to work with. I have the cameras outside in Oklahoma and we have severe storms and I’ve never had any issues with them. I like that I am not tied to a contract and that it is easy for my wife to use.

4 years ago

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Verified Customer

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James

Their monthly payment is less than what I was paying with my previous company and their equipment is far superior. The equipment is amazing. It does the job. When I leave mt house, I feel it is actually secure. It arms and disarms immediately from my cell phone.

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Lisa

Comparing prices for the monthly charge, is why I chose Vivint. It is peace of mind knowing the bases are covered. Sometimes with customer service, you have to wait on hold but the technician was wonderful. We’ve had the same one for the last 6 years.

4 years ago

Reply from Vivint

Thank you for your feedback Lisa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Kayden

Everything has been working great for us. I like the quality of the cameras and the technology with the system. I had one interaction with customer service and it was a positive experience. They were very helpful and courteous.

4 years ago

Reply from Vivint

Thank you for your feedback Kayden! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Joyce

The prices are good and it seems like a good company. We haven’t had any problems or any breakdowns. It was nice on vacation to be able to let people come and work on the house. They are always there when the alarm goes off. We have burned stuff and the smoke detectors come on and they call within 30 minutes.

4 years ago

Reply from Vivint

Thank you for your feedback Joyce! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Monica

We were in the market for a home security and they came to the door. Everything they have to offer we were happy with. I can use the app on my phone when I'm not home. They're always pleasant and they get the problem solved immediately. We have 4 younger kids and the break sensors go off even if the kids are playing with toys in their room.

4 years ago

Reply from Vivint

Thank you for your feedback Monica! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Sandra

The system works really well and integrates well together.. We really like the way the system works and they've been very helpful in the tech department when we had any issues. The wait times to talk to Vivint have been relatively short and the people I've talked to have been about to help with problems we've had.

4 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Richard

Always been easy to access and anytime I've ever had an issue it's been dealt with immediately. Their home security service is easy to use. Seems to be similar equipment with most other security companies so I'm very confident with it.

4 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Calvin

It's easy to communicate with them and they are helpfulin in assisting you. It's really hi-tech and modern, state of the art. We've not had any problems with it, it appears to be fail proof. They have been really customer-oriented and approachable.

4 years ago

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Verified Customer

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Laurence

I like that I can check my home video away from home with my telephone. It's been very reliable, we haven't had too many issues with it. Very user friendly to use the equipment. If the alarm goes off, maybe they could have a rep give you a call to make sure everything's okay.

4 years ago

Reply from Vivint

Thank you for your feedback Laurence! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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