Vivint: Read 8,444 User Reviews From Real Homeowners

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Verified Customer

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Mary Puente San Antonio, TX

We were hesitate to switch companies but glad we did. Like that we can see video activity. We have recieved calls when smoke in house was detected and even we didn't get to disarm the alarm on time. The other company wasn't reliable.

3 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Charlene Hamlet Louisville, CO

Experience has been positive. I like the ease of use, monthly use reporting, and system messaging when something needs to be addressed. The only disappointment is the short battery life of the glass break sensors. System was installed approximately 6 months ago and already need to replace batteries on both units.

3 years ago

Reply from Vivint

Thank you for your feedback , Charlene. We appreciate your honesty about your experience with  the batteries and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Shirley Boone Joplin, MO

Have a lot of times that it does not record or it alerts that someone is ay door and no one there. I would like to figure out how to set it for viewing and checking area when not activated in away mode. Needed it one night when I was home and someone broke into my property. Why would we not be able to view at different times when we are home and alarm not on. Should not have to have alarm on at all times when home.

3 years ago

Reply from Vivint

Thank you for your feedback, Shirley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Tangier Freeman Wenonah, NJ

Love everything Vivint has to offer for my safety at hand. 24 hour motivations of everything moving in my home area, touch easy to handle for my 72 year father I feel very safe with their system overall. Thank you job well done. I had my doubts at first but happy I continued the process

3 years ago

Reply from Vivint

Thank you for your feedback, Tangier! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Evelyn Harvey

I‚Äôm new to Vivint so my experience is limited . I‚Äôve learned what happens if I trigger the alarm but I‚Äôm puzzled why a person ringing my doorbell is called a parcel has been delivered when there was no parcel just a person . I gave two areas of example and your rating pertains only to one so I‚Äôll use the alarm experience

3 years ago

Reply from Vivint

Thank you for your feedback , Evelyn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Jacob Michael McHale Los Angeles, CA

It has worked as expected so far. We've only had one issue where our alarm went off while we were not at home. An agent called my fiance and told him that Vivint had already sent someone out, but later, we were told that you hadn't and if we wanted to send someone out that we would have to pay. When I got home, I could not see that anyone had broken into our house, but it did raise concern about what would actually happen if we needed services and how reliable Vivint would be in that situation.

3 years ago

Reply from Vivint

Thank you for your feedback, Jacob. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Shaunna

Their customer service is great and I've always had good luck and success with them. They all seem very friendly and very nice. I like the 24 hour support. I do wish that somebody would come and replace my basement key sensor and backdoor sensor because they aren't working and every time I open the door, it falls off. I think that with the amount of money that I pay it would be nice if somebody would come every year or two and check my to see if my cameras are working properly and if they need an upgrade. That would be very helpful.

3 years ago

Reply from Vivint

Thank you for your feedback, Shaunna. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Evona Lawton, OK

I just feel safe when I have the alarm on. Whenever I have problems or anything, they're out here within a day to fix the problem. If my alarm goes off, I get a call automatically asking me if I want to send someone out right away from the police and I tell him yes or no. It's quick.

3 years ago

Reply from Vivint

Thank you for your feedback , Evona! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Drelta Upper Marlboro, MD

I like that I can monitor what's going on in my house at a distance. Whenever I have an issue, it's no problem to call and get the correct information to resolve my issue. Customer service is friendly and helpful and knowledgeable. I haven't had any issues with any of the equipment. I think it's worth the money.

3 years ago

Reply from Vivint

Thank you for your feedback, Drelta! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Lucie Desinor Uniondale, NY

I love Vivint especially the cameras. They capture at any time days or night. I was able to catch someone throwing nails in my driveway, the door bell is another great product and the notifications these cameras gives you. great products

3 years ago

Reply from Vivint

Thank you for your feedback  Lucie! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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John McIntyre Cypress, TX

Monitoring at my door camera as been very responsive and clear to see anyone approaching my door. Also helpful when packages arrive or discuss with someone at the door. System is also good to let me know when a battery needs to be replaced.

3 years ago

Reply from Vivint

Thank you for your feedback  John! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Valerie Fleet Philadelphia, PA

I'm very satisfied with Vivint they know what they are doing and how to help people with the information they received from customers my experience was alsome and enjoyed speaking to customer service representative and the tech person that came out very happy

3 years ago

Reply from Vivint

Thank you for your feedback  Valerie! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ron and Annette Stone Murfreesboro, TN

The few times we have accidentally set alarm off, they have responded quickly and professionally. We have been with Vivint for 2 years. While my neighbors are all talking about their security companies constantly raising the monthly rate, we are happy to tell everyone that Vivint has not once gone up on rate.

3 years ago

Reply from Vivint

Thank you for your feedback  Ron and Annette! We are so glad to hear about your experience with our rates and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Anonymous Morgantown, WV

Oh gosh, I like everything about Vivint. They're very quick for everything and there are wonderful people in customer service to deal with. Everyone that I have spoken to has been super friendly and has helped me through every problem that I've had. It has great service, it has great picture quality to it. It's just wonderful overall.

3 years ago

Reply from Vivint

Thank you for your feedback  Anonymous! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Frank Coffeyville, KS

I like the ease of use and everything is just a button on my phone whenever when you turn it on turned it off whatever. It's always easy to get help, I don't have to wait online very long when I call for a problem or anything seems like they get just right up.

3 years ago

Reply from Vivint

Thank you for your feedback  Frank! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Audra Huntington, WV

They've always help me with anything that I've needed. I haven't had any any problems with them and if they need to send a tech out they send the tech out. I have peace of mind knowing that if anything goes wrong--you know, if the alarm goes off--they're right on it and will call you within within the minute.

3 years ago

Reply from Vivint

Thank you for your feedback  Audra! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Darlene Lumberton, TX

The system is easy to operate. I don't have anything to compare it with so I'm satisfied with the service. We had a problem with our battery and it took a while to get that solved and they wanted us to pay for it, but other than that, it has been good.

3 years ago

Reply from Vivint

Thank you for your feedback  Darlene! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Michaell San Antonio, TX

It's good and I like it. I haven't had any problems with customer service or the install. My favorite part is the ability to remotely close things and that kind of stuff. Sometimes the doorbell camera will pick up people walking pretty far out and as if they're coming up the door when they're not.

3 years ago

Reply from Vivint

Thank you for your feedback Michelle ! We are so glad to hear about your experience with customer support and your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Chris Roanoke, TX

The security system has definitely put my family at ease. I like the access the app gives me with being here at home or away from home and the convenience of cameras that in the yard whatever it maybe, indoor and outdoor cameras as well with the app. On the one or two occasions I did call, the customer service reps showed courtesy and knowledge of my question and then a definite quick resolution. I think it's very good value.

3 years ago

Reply from Vivint

Thank you for your feedback  Chris! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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John Saint Joseph, MO

The best thing about Vivint is the peace of mind it brings. They're always friendly. I don't have many problems. They said how to fix it so that animals in the house don't set off the alarm and it didn't work for me but that could just be my house. There are cheaper companies out there.

3 years ago

Reply from Vivint

Thank you for your feedback  John! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Benjamin Melbourne, FL

They always have been really helpful, when we have issues they help us. We really like that we can actually talk to someone who delivers a package to the house through the camera that's out in the front that is really nice to be able to do that. We have recommended them to several people.

3 years ago

Reply from Vivint

Thank you for your feedback Benjamin ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Tracy Christensen Billings, MT

I love the cameras and alerts. I love being able to manage it all via the app on my phone. I can see that my kids made it out the door on time in the morning, I can see which cars are in the driveway, and I love the package notification.

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Mike Boling Palmdale, CA

Vivint was supposed to be the best thing in Home Security since sliced bread. Installation was fast and happened same day of salesman contact, even though I question a couple of the ways they were installing stuff I had to do it my way which was cleaner and neater. Surely there after IE within hours I had alerts that my system was failing I called the salesperson he told me the batteries were dead so they sent the guy out the next day and replace the batteries what do you sell something to customer with dead batteries don't know couple weeks later same problem more dead batteries I have at least 8 or 10 pieces of equipment with batteries as of this moment I've replaced all the batteries that all went dead within weeks of installation not 3 I've had several issues with the system not wanting to allow me to arm I've had to jump through several Hoops to learn how to get this to work properly after a couple of months of trying to get everything straight and figure it out things seem to be working okay at this point either.

3 years ago

Reply from Vivint

Thank you for your feedback, Mike . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Justin Bassett Aurora, CO

Enjoy the ease of being able to arm the house change thermostat temps from my phone. The dvr system is great foe the security cameras if we need to go back and check events just wish we would have done the garage door open and close option.

3 years ago

Reply from Vivint

Thank you for your feedback, Justin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Ian Pietila Ypsilanti, MI

So far the experience has been very satisfying all things considered. There have been glitches with a few of the cameras where they randomly shut off. And the outdoor cameras will sometimes mistake snow or other things as ‚Äúa person lingering‚Äù. Not terrible, but this will trigger my alert notifications for a straight 2 hours or more sometimes.

3 years ago

Reply from Vivint

Thank you for your feedback, Ian. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Lacy Jane Hicks Fishers, IN

I love the views we get from the cameras. Some of the new camera alerts just say ‚Äúcustom alert‚Äù on events instead of what it actually is supposed to be alerting. The only other issue was the motion detector was set too sensitive and would go off when our dogs were moving in the house if set. We changed that setting and will be testing it again soon but we are home a lot now and haven‚Äôt had to set it for long periods of time. Otherwise it works very well and we have been happy with the service.

3 years ago

Reply from Vivint

Thank you for your feedback , Lacy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Gi6 Theodore, AL

I didn't like how salesman's told me nothing but lies. Then a technician came and installed my camera 7 p.m. til late. So when my equipment went out. I call and schedule appointment at 6p.m. on the phone operator said they send someone to come fix it at 6 . Do to the fact they no one will here to let them in. But every time technician call me it way early and they can't come out pass 6p.m. made this report several times. Same thing happened over and over. My question was how can y'all come installed it way after 6. But cant come fix what is broken at 6p.m. so I told them since y'all cant get it right to satisfy a customer. Or get both of y'all and straight. Operator on phone said my appointment was at 6p.m. but technician call early and said they can't come at 6p.m. so I ask since y'all cant come fix. Come and get all your equipment. I'm not going to paying for anything that is broken. And I didn't break it. So please come get it

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Tasha Nelson West Columbia, SC

I must say my experience this far mediocre. From the beginning I feel like trickery was used to gain my services. I was told by a seasoned representative. that based on my bill w/ previous comp the the amount awarded for switching would adequately cover my transfer which it did not. Later (2 weeks perhaps ), a tech was at home. I inquired about two additional devices. I was told at that time fortiva would allow me to place these items on my credit with them. I find out about a month later that was not true after Vivint decided to debit my account without my notice or authorization for the equipment amount. That left my account in a negative status and called several items in my account to be returned. I was forced to close my account and open a new one. I have been telling someone about what happened at Vivint four months and until last week after being transferred to several representatives for a separate issue, somebody finally listened to me. For the most part my equipment is really 3 I just deal with a lot of buffering. I will say when you call Vivint the customer service reps are very professional and they seem genuinely caring. But if there's any type of complications you will be transferred SOMEWHERE....

3 years ago

Reply from Vivint

Thank you for your feedback, Tasha. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jay Ladson, SC

My experience with vivint staff has been unpleasant all the way from the representative that was sent out to my home to go over the package plan for service. He lied about everything, He told me that I would not have a payment until Jan. 2021 after my service was installed Aug. 2020, he said I would receive $100 for referring someone i referred 5 people who all ended up getting the service because of my referral and I recieved nothing like I was promised. The installer fell on my garage door motor and bent the rod that pulls the door up causing my door not to open and the spring to pop, which ended up causing me $365 to replace out of my pocket. I explained these issues to customer service and no help at all i called the representative that came out and he said he would zelle the money for the referral but he never did.

3 years ago

Reply from Vivint

Thank you for your feedback, Jay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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James Tucson, AZ

Best one I've had by far. The tech was very helpful. The app that goes with it works way better than others I've had. I also have the smart thermostat. Very nice as well. They really break the cost down with you. Makes a lot of sense.

3 years ago

Reply from Vivint

Thank you for your feedback , James! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Nancy dodson Broken Bow, OK

the people that came to sell and install were very nice. they were fast to install everything, cleaned up after they were done and made sure everything was working right. when my alarm goes off they call immediately and if i don't answer they call my support... they honor their promise for awards and discounts. it just costs a lot for the system, but they payments are not high, depending on what i wanted in equipment. I love that i can talk to someone on the cameras.

3 years ago

Reply from Vivint

Thank you for your feedback, Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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ERIC l POWELL Ellenwood, GA

The of setting and disarming the system. The ability to remotely set and disarm the system is great. I love the idea of the camera taking pictures of people coming to the front and it shows up on my cell and the monitor on the wall.

3 years ago

Reply from Vivint

Thank you for your feedback, Eric! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Bradley Kinder Portland, TX

Positive, caring. The alarm went off at my house. I was at work and just my wife and kids were home. It was the back door again. It‚Äôs had false alarms in the past. The rep advised that if it goes off again to call back and they will schedule a tech to come out and check the sensor.

3 years ago

Reply from Vivint

Thank you for your feedback, Bradley! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Alicia Dean New Orleans, LA

The cameras are great. High quality images and easy to access images. Overall the security system works wonderfully. I have had issues with the thermostats, originally I had a NEST that would not sync up to the system and then switched to the Vivant version and still have issues with then "smart assistant" feature. Ultimately I had to put it back on a manual schedule. When. the system was installed in my new home their tech was amazing. He was very professional and did a wonderful job integrating the equipment as seamlessly as possible into the house and exterior.

3 years ago

Reply from Vivint

Thank you for your feedback , Alicia. We appreciate your honesty about your experience with your thermostat  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kerry Waldron Stanford, KY

It is a wonderful tool for any home. The phone app helps . I must say 3 connection to the internet helps. Sometimes there is a delay and by the time I am notified, someone is already in my space. So with a better speed Internet I believe I‚Äôm gonna stay connected with Vivint

3 years ago

Reply from Vivint

Thank you for your feedback, Kerry! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Pam Provo, UT

It is nearly impossible to get customer service over the phone. The customer service representatives are not native English speakers and do not seem to understand what I am calling about. I wrote an email complaint and received a call back from some sort of administrator. He made sure we had a service appointment set up and explained why there may have been a lack of communication. He said that most customers put their own sensors on, but that was never offered to me by customer service, I was just told that they don't usually do that. The administrator followed up to be sure we got taken care of and said he was going to send me an email so I would have his email address in case we needed to reach him. I never got the email. I am happy with the monitoring for my house, but unhappy with the customer service.

3 years ago

Reply from Vivint

Thank you for your feedback , Pam. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Nicholas coleman Provo, UT

its been pretty good but things stop working properly. Getting someone on chat is easy, but trying to figure any thing out takes forever and after an hour of trying to fix something that seems simple you have to make an appointment...the same thing happens when you call, it takes forever to diagnose something small then after an hour of the problem not getting fixed you end up having to make another appointment for them to fix said problem. My system is a few months old and this is the second time they have had to come to the house to fix brand new equipment and about the 6th call I've had to make to fix the system...

3 years ago

Reply from Vivint

Thank you for your feedback, Nicholas. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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David C Gann Elgin, OK

It's been great, I have had Vivint for about 7 months. I use it constantly and love the phone app. It's incredibly affordable and dependable. I even use it while at my house to make sure my two yr old doesn't leave the house while I'm not looking. I never expected to have home security but now I can't and won't live without it.

3 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Lisa Carter Snellville, GA

Overall, my experience has been good. The system performs as it should and we're happy with the service. There are some glitches in the system with the cameras. We have made many, many adjustments to our doorbell camera but it constantly goes off just for traffice going up the street or people talking outside or even birds on the shrubs next to our house. That's annoying. We also can't delete notifications on the phone app when the list gets big.

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Cornelius G Bakersfield, CA

I like the service overall but there are a few glitches that come with the cameras. There is a lag when trying to see video once a notification comes up that someone is at your home. Most times when it finally loads the person has left. Or when clicking a previous recording it fails to load. I do like the system but when it gets glitchy it makes me have slight secondary thoughts.

3 years ago

Reply from Vivint

Thank you for your feedback . Cornelius. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Thomas Parker Madison, AL

They have been great. Prices for things could always be lower but the calls from a Vivint agent monitoring my home while I was away at my daughters ballet recital and my alarm triggered was a great experience. The responsiveness and care from the agent was amazing. I would recommend Vivint to everyone who can afford it.

3 years ago

Reply from Vivint

Thank you for your feedback , Thomas! We are so glad to hear about your experience with your service and how you're loving your system.

Jan. 28th, 2021

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Verified Customer

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Milos Chicago, IL

I like the app but feel as those it's lacking some functions that would give this rating a 5 star instead of the 3 I gave it. My main thing is the thermostat and the setpoints. I wish I could set specific times for when the setpoints switch from Home to Sleep and vice versa. At first this functioned fine and it was pretty good at adjusting on its own but lately I have to do it manually and it's very irritating to me. Happy to discuss this with a rep as it would be easier to explain over phone and maybe I am missing something but it's making me consider other options. I also don't think some of the sensors work properly. My wife and I inherited the system from the previous hone owners and were happy with it at first but I am frustrated with the system as of late.

3 years ago

Reply from Vivint

Thank you for your feedback, Milos. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Tiffany A Bargeman Raleigh, NC

Hello having the cameras in the front in the back. I am glad to be able to watch live, and I enjoy knowing when someone drops packages at the door. Sometimes if we don't hear the doorbell, at least we get an alert on the phone, which we always have with us.

3 years ago

Reply from Vivint

Thank you for your feedback , Tiffany! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 28th, 2021

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Verified Customer

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Sue Bennett Lake Charles, LA

Forgot to disarm my system one night and went outside to let dog out to walk,,, heard my system screaming and Vivint was on my base monitor calling out to me to see if I was ok,,, they had already contacted my daughter and were a few seconds away from calling local law enforcement

3 years ago

Reply from Vivint

Thank you for your feedback , Sue! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Craig Stoughton Kyle, TX

I like the panel and the thermostat, and the camera, however, the doorbell with camera are lacking. First it would be nice if the doorbell would hook up to the original doorbell for sound since the panel is not very loud. Also, it constantly loses connection with panel, which isn't very good for a doorbell since you do not know if someone is at the door.i also was double charged and even triple charged some months on my bill since July. Hopefully that was resolved.

3 years ago

Reply from Vivint

Thank you for your feedback , Craig! We are so glad to hear about your experience with your system and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Parul Fresno, TX

Love the app and easy use of features. Only issue that I wish they would work is the ability to snooze the camera activity. For example when you are working outside or kids playing - camera is constantly whistling and pinging you. It can be very frustrating.

3 years ago

Reply from Vivint

Thank you for your feedback , Parul! We are so glad to hear about your experience with your app and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Anikitia Abram Kathleen, GA

Vivint has allowed my husband and I to feel safely assured to leave our teenagers to attend virtual school while we work. Having cameras all around our home and setting up virtual lock in (setting the alarm)helps my children feel safe while we're at work

3 years ago

Reply from Vivint

Thank you for your feedback, Anikitia! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Andrea Bakersfield, CA

I am happy to have cameras and an alarm system for peace of mind when I leave my house. Video quality on the cameras are nice and I thought the equipment and service was affordable. But, I am unhappy that our sales rep did not inform us that we needed to purchase a separate piece of equipment to be able to view the recordings of the day. So we can only view what our cameras catch, and sometimes it has not been enough. One of the main reasons I wanted the system was because my parents have the same service with Vivint and showed me that feature. When I called their customer service about the issue, I was told my only option was to pay in full for the equipment (instead of it being added onto our loan). So that was a bummer. Also, I was referred by my parents for the system and they have yet to receive any of the "referral incentives" as advertised by the company, so they aren't happy about that aspect...

3 years ago

Reply from Vivint

Thank you for your feedback  Andrea. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our chat team using this link 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

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Verified Customer

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Kashana Williams Grand Prairie, TX

I really enjoy using Vivint. I like how everything is streamlined through the app. Nothing is perfect but overall for the most part things are smooth. The only issue is have is with my doorbell camera and Vivint doesn't know how to fix it. The company just needs to make sure their app runs smooth and fix bugs and major issues with their products especially their doorbell camera. I'm considering swapping mine out for another brand because of the plethora amount of issues I have with that product.

3 years ago

Reply from Vivint

Thank you for your feedback , Kashana! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Leslie Poellnitz Upper Marlboro, MD

Overall, this is an excellent service. Because of the added cost of purchasing equipment, the cost is quite a lit higher than I expected. I feel to a degree that I was mislead about that. However, the service is exemplary and I feel very secure..

3 years ago

Reply from Vivint

Thank you for your feedback, Leslie! We are glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

Vivint Reviews