Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Joyce Murray Morrisville, PA

Works well with phone app makes it easy to use

6 years ago

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Verified Customer

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Jorge New Braunfels, TX

Very good system but poor customer service.

6 years ago

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Verified Customer

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Sharon Durie 36117

The system is easy to use.

6 years ago

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Verified Customer

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Maria Gonzalez 75159

We got it because the technology and the price are good.

6 years ago

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Verified Customer

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Mike M Milford, DE

Professional, courteous and enaged to client satisfation.

6 years ago

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DM Indian Trail, NC

Customer Support is very good. I think it's a reasonable price as well.

7 years ago

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Howard Beckham Killeen, TX

Just find out we had a three year trial period that has ended. We were never told we were on a trial period. Can no longer use app. No option to purchase plan to use app only told you have to have monitoring service to use app.

1 year ago

Reply from Guardian Protection

Hi Howard,
I am sorry for the frustration. Customer satisfaction is important to us. Guardian provided a generous three year free trial period to you and documentation as to such was provided and signed by all parties. We hope that you enjoyed the benefits of your experience throughout the free three year period. We do understand that it's easy to forget signing a document after three years. At the time of this review we offered to provide you a copy of the signed document. We are sorry that you did not wish to move forward with Guardian and we wish you the best.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 26th, 2023

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Samsara Trinity Houston, TX

Highly unpleased with the service, it took a WEEK to speak with a supervisor. She had no empathy for while i was explaining the malfunction of the devices the installed. I’ve been dealing with system glitches, and defective cameras for months! I do NOT recommend guardian at all.

1 year ago

Reply from Guardian Protection

Hi Samsara,
I am sorry for the frustration. I have located your account and have escalated this to our supervisor. You will receive a callback within 24 to 48 hours. I appreciate your patience.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 17th, 2022

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Ameenah Muhammad Mesquite, TX

This is one of the worst companies I have dealt with. I have called them over 5 times with issues regarding the cameras and they still have not responded. Their are continuous delays with pulling up the camera, callbacks have been put in for a manager to call no response. Do not waste your money on this horrible service.

1 year ago

Reply from Guardian Protection

Hi Ameena,
I am sorry for the difficulty. I have located your account. Our records show that our care representatives have made numerous efforts to assist you by phone and that you have requested to speak to a supervisor. On Sunday, July 3 at 3:17 p.m. EST, our supervisor tried to reach you by phone to assist, however he did not receive an answer and could not leave a message because your voice mail box is full. We hope that you will give us a call at 1-800-PROTECT (1-800-776-8328) so that we can assist you in resolving your issues. Our Technical Care team is available seven days a week, Sunday-Saturday 7 a.m. to 11 p.m. EST. Or, if you prefer, you can email [email protected] with a message letting us know the best date and time to call yo and we will work to accommodate you. We look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 5th, 2022

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Cassy Olson Austin, TX

Terrible customer service. My equipment went offline and they are trying to charge me $150 per half hour to get back online when it's their fault and nothing works. Won't let me out of the contract. Worst company and customer service I have ever experienced.

1 year ago

Reply from Guardian Protection

Hi Cassy,
I am sorry for the difficulty. The notes on your account indicate that you changed your internet service provider which caused the equipment to go offline. Our technical care specialist assisted you by phone (no charge) and it looks as though you were able to get your video doorbell up and running. You requested a tech at your premises to assist with getting other components restored. Like any service provider there is a fee to provide on-site services. Please give us a call at 1-800-PROTECT (1-800-776-8328) if you would like to discuss other options.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2022

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Michael A Prosper, TX

I've had nothing but terrible experiences with Guardian. A lot of hidden fees like charging for service for an issue with their equipment the camera doesn't open half the time just issue after issue. Stay away of you're in Texas.

2 years ago

Reply from Guardian Protection

Hi Michael,
I am sorry for the difficulty. I would like to get you assistance. Please email your account information (full name, premises address, phone number) to [email protected]. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 26th, 2022

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Christina Leander, TX

We love working with Guardian! Their technician Chuck N was extremely knowledgeable and professional. Highly recommend!

2 years ago

Reply from Guardian Protection

Hi Christina,
Thanks so much for taking the time to let us know how pleased you were with our professional technician. Our techs love what they do and undergo many hours of training to bring you, our valuable customer, an outstanding experience. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 1st, 2022

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Everett Charlotte, NC

Had 2 systems luckily when I sold the first house I was out of contract. The offer to move service but the 5 year contract would start over. Cost me $750 to cancel service on the other house I sold. $39 a month fee is string compared to other companies. Don't lock yourself into this obsessively long contract.

2 years ago

Reply from Guardian Protection

Hi Everett
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party.
Sincerely
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2021

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Glenn Bosley Philadelphia, PA

Tech did a great job in our home and he show use how to work our alarm system he is a nice man we like him alot

2 years ago

Reply from Guardian Protection

Hi Glenn,
Welcome to Guardian Protection. So happy to know that our professional technician did a great job in your home and showed you how to use your new smart home security system. I think you are going to appreciate its benefits. Our techs undergo many hours of training to ensure that our customers have a great experience. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

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Lou Pittsburgh, PA

They are a very good company. We had to cancel our monitoring due to financial situation after 3 years. But the company was very easy to work with.

3 years ago

Reply from Guardian Protection

Hi Lou,
Thank you for taking the time to connect with us. We are sorry to lose you as our customer but I am happy that your experience with us was a very good one. We hope that you will consider us in the future when you return to having your home and family secured and monitored. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 13th, 2021

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David Simpson Grove, OK

Our alarms on our doors do not work. It will cost more than $100 service call to repair. Thus, our alarm does not work and we are still billed more than $30 per month for their service. It's a waste of money.

3 years ago

Reply from Guardian Protection

Hi David,
I am sorry for the difficulty. I would like to get you some assistance with this. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can locate your account and escalate this to our supervisor. I look forward to hearing from you and I thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 2nd, 2021

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Nell Waldorf, MD

Technician was experienced and did an excellent job updating my very old system. He was on time and most professional

3 years ago

Reply from Guardian Protection

Hi Nell,
I am happy to know that our professional technician did an excellent job in updating your home security system. Now you can enjoy the newest benefits of smart home security while relying on Guardian for 24-hour peace of mind. We are honored to be your partner in security. Thank you for choosing Guardian Protection!
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

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Melissa Sides Charlotte, NC

Had it for 3 years and technician never hooked my motion camera properly and I had a break-in.. they told me it was up to me to set.. that's what the technician is for!!!..I don't know your product, your technician is supposed to know.. horrible experience!!

3 years ago

Reply from Guardian Protection

Hi Melissa,
I am sorry for your frustration. I have researched your account and can see that our technical team has spoken to you a few times to try and address the issues that you are experiencing. I also see that we tried to reach you today unsuccessfully. Please call 1-800-PROTECT (1-800-776-8328) and choose the menu option "Upgrade System" so that another member of our Technical Care team can assist you with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Emmanuel Washington, DC

Always on point. Their prompt calls saved my properties from ongoing burglaries. Awesome signage to deter break-ins

3 years ago

Reply from Guardian Protection

Hi Emmanuel, thank you for sharing an excellent customer testimonial! It's great to hear the professional security monitoring and yard signs are bringing you the additional peace of mind you deserve.

Aug. 3rd, 2020

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Nina Indianapolis, IN

The installer was nice and pleasant and I am glad to be back with this company and love the new panel

3 years ago

Reply from Guardian Protection

Hi Nina, welcome back to the Guardian Protection family, we look forward to helping to protect your world every day!

Jul. 31st, 2020

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Annette Green

The last Tech who came to the house knew what he was doing a fixed the alarm system that was malfunctioning!! Kudos to that tech, very knowledgeable and professional!

3 years ago

Reply from Guardian Protection

Hi Annette,
Thank you for taking the time to share helpful customer feedback! it's great to hear your issue was corrected and please reach out anytime we can be of further assistance.

Jul. 8th, 2020

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Patricia Meehan

I cannot think of anything I dislike. Installation wen very well. The system is very user friendly.no problems so far.

3 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for the 5-star review! It's awesome to hear you are enjoying the professionally installed and monitored security system.

Jul. 8th, 2020

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Julianne Bolton ,

Sean was great! Very patient with our questions and helped run a few tests/get the app set up before he left.

3 years ago

Reply from Guardian Protection

Hi Julianne,
Thank you for choosing Guardian Protection and taking the time to share your customer experience! We are proud to help protect your world every day.

Jun. 10th, 2020

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stephanie zacarias Washington, DC

Very kind and helpful. Called me before they arrived which was greatly appreciated. Overall very happy.

3 years ago

Reply from Guardian Protection

Thank you Stephanie for taking the time to share a great 5-star review! Guardian Protection is honored to be your home security provider.

Jun. 9th, 2020

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Curt Fankhauser Carmel, IN

The service technician was very knowledgeable and professional. The features of the system are very easy to utilize.

4 years ago

Reply from Guardian Protection

Hi Curt,
Thank you for the great customer feedback! It's nice to hear you are finding the security system user friendly and Guardian Protection is proud to help protect your world.

Apr. 6th, 2020

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Tavio Larios San Antonio, TX

Installation was simple. The technician was friendly, and knowledgeable. Took the time to explain all the features.

4 years ago

Reply from Guardian Protection

Hi Tavio,
Thank you for taking the time to review your recent service experience. Guardian is honored to be your home security provider of choice in San Antonio, TX.

Apr. 6th, 2020

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Rosa Peralta Riverview, FL

Very professional and not expensive. Both the sales rep and installer were very good and knowledgeable.

4 years ago

Reply from Guardian Protection

Hi Rosa,
Thanks so much for taking the time to share 5-star feedback on your sales and installation experience! Guardian Protection is honored to be your home security provider of choice.

Mar. 25th, 2020

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Deepak Ayyanarappan Wexford, PA

Just had it setup for our new home and Chuck, who installed it, was very considerate and a pleasure to work with.

4 years ago

Reply from Guardian Protection

Hi Deepak,
Thanks so much for taking the time to share 5-star customer feedback! I will be sure to share your accolades with Chuck and the team. We appreciate you!

Mar. 23rd, 2020

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Tracey T ,

The technician (Jim) was very professional and represented the company to the highest standards. Mr. Turner

4 years ago

Reply from Guardian Protection

Hi Tracey,

Thanks so much for taking the time to share 5-star feedback for Jim. Guardian Protection is proud to be your home security provider of choice.

Jan. 16th, 2020

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Larry Bernard Green Bay, WI

Their equipment keeps failing and they refuse to help at all. We’ve had a ton of false alarms, finally had to just turn everything off and go back to using a baseball bat for security.

4 years ago

Reply from Guardian Protection

Hi Larry, I am sorry to hear that you have had issues with your equipment. We would like to talk to you and resolve them. Can you please email me your premises address and phone number so that I can research your account and help you. Kindly email your information to Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 28th, 2019

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Reginald L Newby Upper Marlboro, MD

The technician was very knowledgeable, efficient and explained every step of our security system in great detail

4 years ago

Reply from Guardian Protection

Hi Reginald,

Thank you for sharing your recent service experience with Guardian Protection! We are happy to help protect your world every day.

Oct. 16th, 2019

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Terry Chicago, IL

I called in and the sales rep was very rude. Couldn’t tell me much about the system, didn’t give a clear price, and kept trying to get me to buy without any details. No thanks!

4 years ago

Reply from Guardian Protection

Hi Terry,

I'm very sorry to hear of the sales issues, please private message us here or email with your phone number so we can trace the call and coach the representative as needed. Thank you for your time.

Oct. 15th, 2019

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MELISSA EYDENBERG Allendale, NJ

It’s been since JUNE and I still have no working service. This is the worst company I have EVER engaged and the owner of the “contract” company, michael c of spectracom has promised me over and over to deal with this and failed, with guardian and spectracom blaming each other. INCOMPETENT and A RIPOFF STAY AWAY!!!!!

5 years ago

Reply from Guardian Protection

Hello Melissa,

I'm very sorry to hear you are having trouble. We have notified the Authorized Dealer Spectracom which sold and installed your security system. Hopefully we are able to get your issues resolved soon.

Oct. 31st, 2018

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KathyRW

Very professional and helpful. A little expensive compared to other service providers, but I'm staying with them based on their quality service.

5 years ago

Reply from Guardian Protection

Hi Kathy,

Thank you for taking the time to leave customer feedback! It's great to hear you are truly finding the value in professionally monitored home security. Our customer service is 100% U.S. based and we will be here when you need us the most!

Dec. 27th, 2018

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Lori

Make informed decisions on whether to call the cops when an alarm event occurs rather than waiting for permisison from the customer

5 years ago

Reply from Guardian Protection

Hello Lori,

Thank you for taking the time to leave feedback for Guardian Protection. We hope the professionally monitored security system is bringing you peace of mind.

Dec. 27th, 2018

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Arnold

I like the fact that they are responsive and the people who come are efficient and nice to work with.

5 years ago

Reply from Guardian Protection

Hello Arnold,

Thank you for the 5 star feedback! Guardian Protection is proud to offer a less than 30 second average response time on all alarms. Have a safe day!

Dec. 27th, 2018

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Wolfmanbob

Service is good, but pricing could be more competitive. In addition, being locked into a 5 year contract to get the service seems a bit excessive.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback on your experience with Guardian Protection as it will help us improve. We hope the professionally monitored security system brings you peace of mind.

Dec. 27th, 2018

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Anonymous

Good experience, good customer service, would sign with them again, no concerns, nono problems they haven't handled

5 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback for Guardian Protection! We appreciate your business and hope the security system brings you peace of mind.

Dec. 27th, 2018

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C J Moore Austin, TX

Our service call from Chuck N was great! He went the extra mile to get our video doorbell installed properly.

5 years ago

Reply from Guardian Protection

Hi CJ,

Thank you for the excellent feedback on your service visit! I will be sure to share your accolades with Chuck and his supervisors. We look forward to helping to protect what you value most in life!

Sep. 19th, 2018

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James Edgar

New customer..satisfied so far..tech went above and beyond for installation. Would definitely reccomend...thanks

5 years ago

Reply from Guardian Protection

Thank you for the 5 star review, James. We think you are a 5 star customer as well, have a safe day with Guardian Protection!

Jul. 30th, 2018

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Annie L Preston Houston, TX

Personally, I would not recommend this company because it has the "uneducated" guessing about certain zip codes in Houston and PEOPLE in the community insisting that their city (Houston) counsel/men and women keep crime to a minimal.

5 years ago

Reply from Guardian Protection

Hello Annie,

I'm having a hard time figuring out what this review is pertaining to. Guardian Protection Services is a home security company, we do not deal with counsel nor politics in your area, did you intend to review Guardian Protection Services, Inc?

Jul. 30th, 2018

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B Goodyear, AZ

This has been a bad experience. The tech that came out to put my camera door bell completely destroyed the stucco and the company did not stand by I, they left me to fix it the subcontractor the use AMP said I only had a three year contract I talked to Guardian and they said no I had a six year contract. Do Not do business with them.

5 years ago

Reply from Guardian Protection

Hello,

I'm so sorry to hear you had a negative customer experience. We strive to delight each customer on every interaction and I'm disappointed we missed the mark. Please message me here or email if I can help in any way.

Jun. 12th, 2018

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Larry. F Painesville, OH

Been a customer for a year and we are well pleased with price,service and protection by Guardian! Highly Recommend!

5 years ago

Reply from Guardian Protection

Hi Larry, thank you for taking the time to leave Guardian Protection a review on . We appreciate your feedback and we're so glad you are enjoying the services. Have a nice day!

Jun. 8th, 2018

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Eileen Somerset, NJ

Worst customer service for home service calls! I called them and scheduled a service call and three times I waited for them to come out. They never came and they never called. I called each time and got lame excuses. Cannot wait until my contract is up. This is just unacceptable service!! Buyers beware!

6 years ago

Reply from Guardian Protection

Hi Eileen, I'm very sorry to hear of your troubles with the service visits. This is definitely not what we like to hear and I would like to make this situation right for you. Please email me here or at with your address of service.

Mar. 26th, 2018

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LaVerne Fluker

My problem was resolved after speaking with the Technician and following the instructions that were given by her.

6 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi LaVerne, thank you for the testimonial. I'm so glad to hear the technician was able to resolve your problem.

Mar. 15th, 2018

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Tiwana Ford Winston-Salem, NC

Customer Service is good when i had a problem with payment they were very understanding and worked with me

6 years ago

Reply from Guardian Protection

Hi Tiwana,

Thank you for the great testimonial! We are happy to work with our customers to come to a satisfactory resolution on issues. We hope the system provides you peace of mind.

Feb. 27th, 2018

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Canice ohiri Owings Mills, MD

so far I found Guardian very reliable and all my concerns were addressed promptly and professionally.

6 years ago

Reply from Guardian Protection

Hi Canice,

Thank you for the customer testimonial! We are proud to help protect what you value most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Feb. 8th, 2018

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Jennie Kissimmee, FL

The service technician was knowledgeable and courteous. He came in and got the job done efficiently.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Jennie. We appreciate your business!

Jan. 25th, 2018

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John Wilkerson Oklahoma City, OK

I paid for a wireless system. Guardian technicians adapted wired components from an antique system that is not dependable. Guardian charges a premium for repairs after they sold me a system I didn't get...

6 years ago

Reply from Guardian Protection

Hi John, I'm sorry to hear you did not have the system installed that you anticipated. I would like to escalate this concern to the appropriate department supervisor. Please message me back or email with your address of services.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 8th, 2018

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Dave Payson, UT

Terrible customer service and protection always disconnects from cell tower don’t let them do “free upgrades” that your system has to have to work because that’s renewing your contract very disappointing after being a customer for many years

6 years ago

Reply from Guardian Protection

Hi Dave,

I'm sorry to hear of the trouble with your security signal strength. There are typically options we can try to boost the signal. I would like to look into this for you if you could please message or email with your address of services.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Dec. 29th, 2017