Guardian Protection
8.6
Overall Score
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Phillip C. Moore Philadelphia, PA
6 years ago
Cody C. New Orleans, LA
6 years ago
Miles
6 years ago
Review Source
Maya My McDonough, GA
8 months ago
Reply from Guardian Protection
I am sorry for the frustration. I would like to get you assistance, however I am unable to locate anyone by the name of Maya My in our system. Customer satisfaction is important to us. Kindly email your account information (full name, premises address, phone number) to [email protected] so that we can help.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 26th, 2023
Review Source
Carlos Eufemia
1 year ago
Reply from Guardian Protection
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. The master password is used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. It also gives you authority to make changes on your account. The password is a precious piece of information so when changes are requested we follow protocols for your own safety and to protect your security. With regard to the security agreement which you signed, Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, and the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party.
SIncerely,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 30th, 2023
Review Source
Johnny Sigmon Cumberland, MD
1 year ago
Reply from Guardian Protection
Thanks for taking the time to review us. We appreciate it. Our teams love what they do and we couldn't be happier that that you noticed! Guardian's monitoring center never sleeps so that you and your family can enjoy 24-hour peace of mind. We are here for you! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 8th, 2023
Review Source
Tara Gillispie Philadelphia, PA
1 year ago
Reply from Guardian Protection
Our customer care team is comprised 100% of Guardian's own dedicated, U.S.-based employees. They love assisting customers and have a true passion for what they do. Happy to hear that you found the Guardian Protection experience five-star worthy and our prices affordable.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 28th, 2022
Review Source
KUNDAN KUMAR Patna, BR
1 year ago
Reply from Guardian Protection
Thank you for taking the time to provide your feedback. We are honored to receive your five star rating and will continue to strive to deliver outstanding service to you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jun. 30th, 2022
Review Source
Mario Martin Houston, TX
2 years ago Edited June 1, 2022
Reply from Guardian Protection
So happy to hear that we met your expectations. A home security system is an important purchase -- one that you will rely on for years for added safety and peace of mind. Thank you for choosing Guardian Protection. We are here for you! If there is anything that you need, please give us a call at 1-800-PROTECT (800-776-8328).
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 14th, 2022
Review Source
Ron Durfey Pleasant Grove, UT
5 years ago Edited September 14, 2021
Reply from Guardian Protection
Thank you for the customer care feedback. Please give us a call anytime we can be of further assistance.
Aug. 27th, 2018
Verified Customer
Review Source
Samarys Ortiz Fayetteville, NC
2 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 31st, 2021
Verified Customer
Review Source
Yngrid Nieves San Antonio, FL
2 years ago
Reply from Guardian Protection
I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to [email protected]. Thank you and I look forward to hearing from you.
Aug. 31st, 2021
Verified Customer
Review Source
Bobby Woods Converse, TX
2 years ago
Reply from Guardian Protection
Thanks for taking the time to connect with us. We appreciate that you have chosen Guardian Protection as your security provider and will continue to strive to bring you peace of mind and outstanding customer care. Guardian smart home systems can include devices such as smart lighting modules, smart garage door openers, smart door locks, and cameras. If you would like to get more information about this please give us a call at 1-800-PROTECT (800-776-8328).
Thanks for choosing Guardian. Life is better when it's safe!
Mary Lyn M.
Customer Satisfaction Advocate
Aug. 31st, 2021
Verified Customer
Review Source
Daniel
2 years ago Edited January 10, 2024
Reply from Guardian Protection
Thanks for taking the time to connect with us. We're happy to know that your Guardian smart home security system is delivering peace of mind and convenience. Regarding any issues - minor or otherwise - we're here to help. Please give us a call and our Care team will be happy to walk through it and troubleshoot it with you. You can reach them at 1-800-PROTECT (800-776-8328) from 7:30 a.m. to 9 p.m. EST Monday through Friday and from 8 a.m. to 7:30 p.m. EST Friday and Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 19th, 2021
Verified Customer
Review Source
Anonymous San Antonio, FL
2 years ago
Reply from Guardian Protection
I am happy to hear your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate
Aug. 18th, 2021
Verified Customer
Review Source
Patty Pereira Columbia, MD
2 years ago
Reply from Guardian Protection
I have located your account and can see that our professional technician was at your home and provided installation of your system on May 25. If you would like to add a camera to your system or if you have questions or issues that were not discussed during your installation, please give us a call at 1-800-PROTECT (800-776-8328). We are here to help every day from 7 a.m. to 11 p.m. EST.
Thank you.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 6th, 2021
Verified Customer
Review Source
John Nedd Middletown, DE
2 years ago
Reply from Guardian Protection
Thanks so much. We will continue to strive to delight. We appreciate that you chose Guardian to be your security partner. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 30th, 2021
Verified Customer
Review Source
Jesse L. Gates Windsor Mill, MD
2 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and see that you have been in touch with our Technical Care team and that they have a service call scheduled for our technician to come to your home to resolve on July 12. Thank you for your patience and if there is anything else that I can assist you with please don't hesitate to mail me at [email protected]. You can also reach our Care team at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST.
Mary Lynn M.
Customer Satisfaction Advocate
Jul. 6th, 2021
Verified Customer
Review Source
Kevin Selbyville, DE
3 years ago
Reply from Guardian Protection
I am sorry that you think our monitoring fee is too high. Your safety is important to us. We work hard to keep our prices as affordable as possible without sacrificing reliability and quality. Our U.L.-certified, Five Diamond monitoring centers never sleep so that our customers can have peace of mind always.
We are happy to answer any questions that you may have. Simply call us at 1-800-PROTECT (800-776-8328). Our customer care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Chester Cedar Creek, TX
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Our Care team would be happy to assist you by phone with any and all issues related to your system and supporting you in using it or answering any questions. They love what they do and they are here for you! Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Or, if you would prefer, you can email your account information (full name, premises address, phone number) to [email protected] and I will have a member of our team reach out to you. We look forward to hearing from you and assisting you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Veronica Upper Marlboro, MD
3 years ago
Reply from Guardian Protection
Thank you for taking the time to connect with us. Our Care team would be happy to assist you by phone in teaching you how to use your system more completely. They love what they do and they are here for you! Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Or, if you would prefer, you can email your account information (full name, premises address, phone number) to [email protected] and I will have a member of our team reach out to you. We look forward to hearing from you and assisting you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Earl Carmel, IN
3 years ago
Reply from Guardian Protection
I am happy to know that you have found our customer care team to be timely in responding to your requests. This team undergoes many hours of training in order to provide valued customers such as yourself with a great experience and quick resolution to questions. They are 100% dedicated to your safety. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 16th, 2021
Verified Customer
Review Source
Courtney Conley Westerville, OH
3 years ago
Reply from Guardian Protection
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 9th, 2021
Verified Customer
Review Source
Bobby Christopher Aubrey, TX
3 years ago
Reply from Guardian Protection
I am sorry for the frustration. I have located your account and can see that you purchased your security system through one of our trusted authorized dealers. I have escalated your issue to our our supervisor. You will be hearing from us within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 9th, 2021
Verified Customer
Review Source
Ellen Kearney Rolesville, NC
3 years ago
Reply from Guardian Protection
I apologize for the difficulty. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 9th, 2021
Verified Customer
Review Source
Mark Belmont, OH
3 years ago
Reply from Guardian Protection
Kevin
Customer Satisfaction Advocate
Mar. 15th, 2021
Verified Customer
Review Source
Lisa Cleveland, OH
3 years ago
Reply from Guardian Protection
I am sorry that you experienced difficulties soon after your installation. If they have not yet been resolved, can you please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we [email protected] so that I can research your account and escalate this to our supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 2nd, 2021
Verified Customer
Review Source
Helen Valencia, PA
3 years ago
Reply from Guardian Protection
I apologize for the frustration. I can get you assistance with this to reduce the number of emails, no problem! Please email your account info (,name. premises address and phone number) to [email protected], and I will have a member of our care team give you a call. Or, if you prefer, you can call us at 1-800-PROTECT (800-776-8328) for immediate assistance. I appreciate your taking the time to give us your comments so that we can improve your experience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Tapan Patel North Royalton, OH
3 years ago
Reply from Guardian Protection
So happy to know that you have found us to be super responsive to your needs. We are here to serve you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 22nd, 2021
Verified Customer
Review Source
Jim V Apex, NC
3 years ago
Reply from Guardian Protection
It's great to hear that you have found the Guardian professional team to be thorough and knowledgeable! I am happy to know that you are finding the equipment in your Guardian system to be of great quality in covering your security needs. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Henry Melissa, TX
3 years ago
Reply from Guardian Protection
The beauty of a Guardian system is that it offers smart technology that's really easy to use. What a great way to have security and peace of mind. I am happy to know that you are enjoying the benefits. Thank you for taking the time to review us!
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 3rd, 2021
Verified Customer
Review Source
Raquelle Alexander Parrish, FL
3 years ago
Reply from Guardian Protection
It's great to know that you have enjoyed the quality of our customer service and our friendly, knowledgeable staff . Our Care Specialists undergo many hours of training and love what they do. So glad it shows! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Jeanette Lipinski Chicago, IL
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Brian Nashville, IN
3 years ago
Reply from Guardian Protection
I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering to your satisfaction. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Sherri Robinson-Miller Pottstown, PA
3 years ago
Reply from Guardian Protection
Jan. 19th, 2021
Verified Customer
Review Source
Adam Mcmonagle
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. I have escalated your concerns to our supervisor and you will be hearing from someone within seven business days.
Thank you,
Mary Lynn
Dec. 22nd, 2020
Verified Customer
Review Source
Kan
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. Thank you for reaching out to let us know. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can research your account and get you some assistance with this.
Thank you very much,
Mary Lynn M. Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
JSF
3 years ago
Reply from Guardian Protection
I am sorry to hear that you believe your system is not reliable. Our goal is that each and every customer enjoy a great degree of reliability with their home security system and I would like to think that we can establish that for you as well. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Virendra Silva
3 years ago
Reply from Guardian Protection
Thank you for reaching out. I have researched your account and have been in contact with our customer care team. Your system was installed on October 26. You were billed on a pro-rated basis, only for the days from the date of your system installation through the end of the month and not for the whole month. You were also billed for the month of November for the services you received in November. In summary, your first Guardian bill was for a total of six days in October plus 30 days in November. Each of your following bills will be for one month of monitoring service. If you have additional questions, please don’t hesitate to call us at 1-800-PROTECT (800-776-8328) or email us at [email protected].
Take care and thank you for choosing Guardian Protection! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 2nd, 2020
Verified Customer
Review Source
Cliff.
3 years ago
Reply from Guardian Protection
I am happy to hear that your experience with Guardian has been a positive one. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate
Nov. 24th, 2020
Verified Customer
Review Source
Ashley
3 years ago
Reply from Guardian Protection
I am happy to hear that you are enjoying the benefits of your 24-hour monitored Guardian Protection smart home security system. We strive to combine high quality service and state of the art security technology with a price that is as affordable as possible. I appreciate that you took the time to connect with us. Our customers' comments are important in helping us to improve every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Kelley
3 years ago
Reply from Guardian Protection
I am happy to hear that you found our team to be five-star in delivering great customer service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 26th, 2020
Verified Customer
Review Source
Evelyn
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. I would like to help you get more benefits from your Guardian Protection security system so that it can deliver the most in value to you and your family. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
George Lett
3 years ago
Reply from Guardian Protection
I apologize for the delay. We have experienced some backlog due to the pandemic . I have researched your account and see that we completed the service visit to your home on September 22. I trust that everything is working well. However, if you need additional assistance, please don't hesitate to email me at [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our team will be happy to assist you.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 19th, 2020
Verified Customer
Review Source
Jamal & Paula
3 years ago
Reply from Guardian Protection
Oct. 13th, 2020
Verified Customer
Review Source
Quentin
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. We'd like to resolve any issues with your doorbell camera. Can you please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 6th, 2020
Verified Customer
Review Source
Anonymous
3 years ago
Reply from Guardian Protection
So glad to hear that you are finding your Guardian Protection smart home security system easy to use. We are here if you need us. If you have any questions please don't hesitate to call us. Our monitoring center is staffed and responds to your system's signals 24 hours a day. Just so you have it for reference, if you need to speak to a customer care specialist about a question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 6th, 2020
Verified Customer
Review Source
Brenda Taucher
3 years ago
Reply from Guardian Protection
I would be happy to let our customer care team know about this for you. Can you please email the full name, premises address and phone number on your account to [email protected] so that I can have someone reach out to you. You can also reach us at 1-800-PROTECT (800-776-8328), Sunday through Saturday from 7 a.m. to 11 p.m. EST.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 22nd, 2020
Verified Customer
Review Source
Dora
3 years ago
Reply from Guardian Protection
Thank you for taking the time to review us. As your smart home security provider, our number one job is being there when you need us most. from your review it sounds as though we are doing our job and that makes us feel great! We will continue to be here for you and I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 22nd, 2020
Verified Customer
Review Source
Broadus Z. Atkins Greensboro, NC
3 years ago
Reply from Guardian Protection
I apologize for your frustration. I can see that our professional technician installed your system August 7 but was unable to finish it due to internet service/wi-fi not being available. I can see that we were to return in early September after you notified us that your internet service was available but that due to a scheduling error the return trip did not take place. Please accept my deepest apology for this. I see that our tech is scheduled to be at your home on September 19. I greatly appreciate your patience and believe that once everything has been completed that you will find great benefit and peace of mind with your Guardian Protection smart home system.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 9th, 2020
