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Guardian Protection

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9.3

Overall Score

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Courtney Conley Westerville, OH

Every time I set my alarm to away, the alarm sounds off

1 year ago

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Reply from Guardian Protection

Hi Courtney, I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can get you assistance with this issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Mar. 9th, 2021

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Bobby Christopher Aubrey, TX

The door bell camera picks up every car that passes the house

1 year ago

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Reply from Guardian Protection

Hi Bobby, I am sorry for the frustration. I have located your account and can see that you purchased your security system through one of our trusted authorized dealers. I have escalated your issue to our our supervisor. You will be hearing from us within 24 to 48 hours. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Mar. 9th, 2021

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Ellen Kearney Rolesville, NC

Still having issues with my front door locking properly

1 year ago

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Reply from Guardian Protection

Hi Ellen, I apologize for the difficulty. Please email your account information (full name, premises address, phone number) to [email protected] and I will escalate to our supervisor so that we can get you assistance with this issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Mar. 9th, 2021

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Mark Belmont, OH

My Guardian Protection system is reliable.

1 year ago

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Reply from Guardian Protection

Thanks for the feedback Mark. The entire Guardian team is working hard to make our systems as reliable as possible. Thanks for being a customer! Kevin Customer Satisfaction Advocate

Mar. 15th, 2021

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Lisa Cleveland, OH

Had problems with system within 2 weeks of service.

1 year ago

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Reply from Guardian Protection

Hi Lisa, I am sorry that you experienced difficulties soon after your installation. If they have not yet been resolved, can you please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we [email protected] so that I can research your account and escalate this to our supervisor for you. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Mar. 2nd, 2021

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Helen Valencia, PA

I don't like all the emails; I know when I turn the system on and off.

1 year ago

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Reply from Guardian Protection

Hi Helen, I apologize for the frustration. I can get you assistance with this to reduce the number of emails, no problem! Please email your account info (,name. premises address and phone number) to [email protected], and I will have a member of our care team give you a call. Or, if you prefer, you can call us at 1-800-PROTECT (800-776-8328) for immediate assistance. I appreciate your taking the time to give us your comments so that we can improve your experience. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Feb. 22nd, 2021

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Tapan Patel North Royalton, OH

It’s good. They are on it when you need help

1 year ago

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Reply from Guardian Protection

Hi Tapan, So happy to know that you have found us to be super responsive to your needs. We are here to serve you! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Feb. 22nd, 2021

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Jim V Apex, NC

very thorough, great equipment and knowledgable installers

1 year ago

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Reply from Guardian Protection

Hi Jim, It's great to hear that you have found the Guardian professional team to be thorough and knowledgeable! I am happy to know that you are finding the equipment in your Guardian system to be of great quality in covering your security needs. Thank you for choosing Guardian. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Feb. 3rd, 2021

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Henry Melissa, TX

Very easy to comprehend and use and 5 experience thus far.

1 year ago

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Reply from Guardian Protection

Hi Henry, The beauty of a Guardian system is that it offers smart technology that's really easy to use. What a great way to have security and peace of mind. I am happy to know that you are enjoying the benefits. Thank you for taking the time to review us! Mary Lynn M. Customer Satisfaction Advocate

Feb. 3rd, 2021

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Raquelle Alexander Parrish, FL

Great customer service. I have had no issues.

1 year ago

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Reply from Guardian Protection

Hi Raquelle, It's great to know that you have enjoyed the quality of our customer service and our friendly, knowledgeable staff . Our Care Specialists undergo many hours of training and love what they do. So glad it shows! Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Jan. 25th, 2021

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Jeanette Lipinski Chicago, IL

Customer service is excellent, Trustworthy very good.

1 year ago

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Reply from Guardian Protection

Hi Jeanette, I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Jan. 25th, 2021

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Brian Nashville, IN

Their system is very easy to use.

1 year ago

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Reply from Guardian Protection

Hi Brian, I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering to your satisfaction. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate  

Jan. 19th, 2021

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Sherri Robinson-Miller Pottstown, PA

Our technician was patient and followed covid policies

1 year ago

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Reply from Guardian Protection

Hi Sherri, so glad to hear your installation was safe and smooth! Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

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Adam Mcmonagle

Installer came after hours, system is not really compatible with house, not impressed with features

1 year ago

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Reply from Guardian Protection

Hi Adam, I am sorry for your frustration. I have escalated your concerns to our supervisor and you will be hearing from someone within seven business days. Thank you, Mary Lynn

Dec. 22nd, 2020

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Kan

Rescheduling and cancelling appointment Not completing one one appointment

1 year ago

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Reply from Guardian Protection

Hi Kan, I am sorry for the difficulty. Thank you for reaching out to let us know. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can research your account and get you some assistance with this. Thank you very much, Mary Lynn M. Customer Satisfaction Advocate

Dec. 9th, 2020

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JSF

System not reliable. Delayed (even though have strong WiFi signal)

1 year ago

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Reply from Guardian Protection

Hi JSF, I am sorry to hear that you believe your system is not reliable. Our goal is that each and every customer enjoy a great degree of reliability with their home security system and I would like to think that we can establish that for you as well. Kindly email your account information (name, premises address, phone number) to [email protected] so that I can get you some assistance with this. Thank you very much, Mary Lynn M. Customer Satisfaction Advocate

Dec. 9th, 2020

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Virendra Silva

I got the system installed at the end of the month and had to pay for the whole month plus more.

1 year ago

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Reply from Guardian Protection

Hi Virendra, Thank you for reaching out. I have researched your account and have been in contact with our customer care team. Your system was installed on October 26. You were billed on a pro-rated basis, only for the days from the date of your system installation through the end of the month and not for the whole month. You were also billed for the month of November for the services you received in November. In summary, your first Guardian bill was for a total of six days in October plus 30 days in November. Each of your following bills will be for one month of monitoring service. If you have additional questions, please don’t hesitate to call us at 1-800-PROTECT (800-776-8328) or email us at [email protected] Take care and thank you for choosing Guardian Protection! Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Dec. 2nd, 2020

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Cliff.

Good people. Good service. Reasonable price.

1 year ago

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Reply from Guardian Protection

Hi Cliff, I am happy to hear that your experience with Guardian has been a positive one. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection. Amy, Customer Satisfaction Advocate

Nov. 24th, 2020

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Ashley

I like the service but the monthly fee is much higher than comparable services

1 year ago

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Reply from Guardian Protection

Hi Ashley, I am happy to hear that you are enjoying the benefits of your 24-hour monitored Guardian Protection smart home security system. We strive to combine high quality service and state of the art security technology with a price that is as affordable as possible. I appreciate that you took the time to connect with us. Our customers' comments are important in helping us to improve every day. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate

Nov. 10th, 2020

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Kelley

the company is great customer service is excellent

1 year ago

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Reply from Guardian Protection

Hi Kelley, I am happy to hear that you found our team to be five-star in delivering great customer service. Thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Oct. 26th, 2020

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Evelyn

Because is not a very good service, paying service for something that is not worth it.

1 year ago

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Reply from Guardian Protection

Hi Evelyn, I am sorry for your frustration. I would like to help you get more benefits from your Guardian Protection security system so that it can deliver the most in value to you and your family. Please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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George Lett

Slow technical support. Over two weeks for a tech to come to the house.

1 year ago

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Reply from Guardian Protection

Hi George, I apologize for the delay. We have experienced some backlog due to the pandemic . I have researched your account and see that we completed the service visit to your home on September 22. I trust that everything is working well. However, if you need additional assistance, please don't hesitate to email me at [email protected] so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our team will be happy to assist you. Thank you for choosing Guardian Protection. Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Jamal & Paula

Equipment seems to hold up. It is stable. It is going well.

1 year ago

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Reply from Guardian Protection

Hi Jamal and Paula, thank you for sharing your experience. Enjoy your system, and thank you for choosing Guardian!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Quentin

The doorbell camera is not working properly and they haven’t resolved it.

1 year ago

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Reply from Guardian Protection

Hi Quentin, I am sorry for your frustration. We'd like to resolve any issues with your doorbell camera. Can you please email your account info (full name, premises address and phone number) to [email protected] so that I can escalate to a supervisor. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Anonymous

Guardian protection’s system is easy to use, that is the best thing about it.

1 year ago

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Reply from Guardian Protection

Hi Anonymous, So glad to hear that you are finding your Guardian Protection smart home security system easy to use. We are here if you need us. If you have any questions please don't hesitate to call us. Our monitoring center is staffed and responds to your system's signals 24 hours a day. Just so you have it for reference, if you need to speak to a customer care specialist about a question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Brenda Taucher

They still need to install more equipment (cameras).

2 years ago

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Reply from Guardian Protection

Hi Brenda, I would be happy to let our customer care team know about this for you. Can you please email the full name, premises address and phone number on your account to [email protected] so that I can have someone reach out to you. You can also reach us at 1-800-PROTECT (800-776-8328), Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Sep. 22nd, 2020

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Dora

Whenever I need them, they are always there for me.

2 years ago

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Reply from Guardian Protection

Hi Dora, Thank you for taking the time to review us. As your smart home security provider, our number one job is being there when you need us most. from your review it sounds as though we are doing our job and that makes us feel great! We will continue to be here for you and I want to thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Sep. 22nd, 2020

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Broadus Z. Atkins Greensboro, NC

Poor customer service right out of the gate. Major, major regrets about going with this company.

2 years ago

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Reply from Guardian Protection

Hi Mr. Atkins, I apologize for your frustration. I can see that our professional technician installed your system August 7 but was unable to finish it due to internet service/wi-fi not being available. I can see that we were to return in early September after you notified us that your internet service was available but that due to a scheduling error the return trip did not take place. Please accept my deepest apology for this. I see that our tech is scheduled to be at your home on September 19. I greatly appreciate your patience and believe that once everything has been completed that you will find great benefit and peace of mind with your Guardian Protection smart home system. Thank you for choosing Guardian. Mary Lynn M. Customer Satisfaction Advocate

Sep. 9th, 2020

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Joshua Burleson, TX

They have the best price and I like their doorbell camera.

2 years ago

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Reply from Guardian Protection

Hi Joshua, I am glad that you are enjoying the video doorbell camera that is part of your Guardian Protection smart home security system. We do our best to offer great value while keeping things affordable. I am glad that you have found that with Guardian. Life is better when it's safe. Thank you for choosing us! Mary Lynn M. Customer Satisfaction Advocate

Sep. 10th, 2020

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Victor Garland, TX

Great patience with the setup and customization of my plan

2 years ago

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Reply from Guardian Protection

Hi Victor, I am happy to hear that our team worked carefully and closely with you to customize your Guardian Protection smart security system to a setup that works for you. We strive to accommodate each of our customers' unique needs. Thank you for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2020

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Laura Fayetteville, NC

The system is good and easy to use but I want a promotional deal.

2 years ago

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Reply from Guardian Protection

Hi Laura, I am glad that you are satisfied with your Guardian Protection system and that you find it easy to use. If you would like me to escalate your request to our customer care team, please email your full name, premises address and best number to reach you to [email protected] so that we can research your account. Thank you, Mary Lynn M. Customer Satisfaction Advocate

Aug. 17th, 2020

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Courtney Walton, KY

Easy to access to the security alarm on the hone is great.

2 years ago

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Reply from Guardian Protection

Hi Courtney, It's great to hear you are enjoying the convenience of controlling your Guardian Protection smart home security system from your mobile phone. Our customers greatly appreciate this feature because it is time saving and keeps them in touch with what's going on when they can't be at home. Glad it's useful for you! Thanks for choosing Guardian! Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2020

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Anonymous

Guardian Protection came with my home. It's really easy.

2 years ago

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Reply from Guardian Protection

Hi there, thank you for activating your Guardian Protection system and we're glad to hear the security system is proving user-friendly.

Jul. 22nd, 2020

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Noelia

The system was installed in the house when we purchased it. I love the app.

2 years ago

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Reply from Guardian Protection

Hi Noelia, Thank you for activating your Guardian security system! It's great to hear the smart security features like the phone app are providing you additional peace of mind and convenience.

Jul. 22nd, 2020

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Joshua

I like that phone app. The equipment is very good.

2 years ago

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Reply from Guardian Protection

Hi Joshua, Thank you for taking the time to share great customer feedback. We are glad to hear you are enjoying the security system!

Jul. 23rd, 2020

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Anonymous

Guardian Protection has been great so far. I like that app.

2 years ago

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Reply from Guardian Protection

Thank you for taking the time to provide feedback for Guardian Protection! We are proud to help protect your world every day with smart security solutions.

Jul. 22nd, 2020

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L

Good price. We were supposed to get yard signs.

2 years ago

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Reply from Guardian Protection

Hi there, Thank you for providing helpful customer feedback! I would be more than happy to get you a yard sign shipped out at no cost; please use the Private Response option here or email [email protected] with your address of service.

Jul. 22nd, 2020

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Stephen McClure

the customer service has been good, but the equipment has been faulty

2 years ago

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Reply from Guardian Protection

Hi Stephen, Thank you for taking the time to share honest customer feedback as we are always looking to improve. If we can help with anything please give us a call at 1-800-PROTECT.

Jul. 22nd, 2020

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Anonymous

Horrible. Don’t scam your customers. The rep flat out lied to me and your company did not even care.

2 years ago

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Reply from Guardian Protection

Hello, I'm so sorry to hear this happened to you. Please use the 'Private Response' option here to send your address of services so we can assist.

Jul. 16th, 2020

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Courtney

It doesn't detect stuff every time people are coming.

2 years ago

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Reply from Guardian Protection

Hi Courtney, thank you for taking the time to share helpful customer feedback. If we can help with anything specifically please reach out to [email protected]

Jul. 9th, 2020

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Jeffrey

Everything seems to work. It has better pricing.

2 years ago

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Reply from Guardian Protection

Hi Jeffrey, thank you for taking the time to share helpful customer feedback; we appreciate you!

Jul. 9th, 2020

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Anonymous Powell, OH

I haven't had it long but it seems fine. They're proactive.

2 years ago

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Reply from Guardian Protection

Hello, Thank you for choosing Guardian Protection and taking the time to share great customer feedback!

Jun. 25th, 2020

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Ray Sr Durham, NC

It was recommended to me. They have a good response.

2 years ago

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Reply from Guardian Protection

Hi Ray, It's great to hear you came to Guardian Protection from a trusted recommendation; we are proud to help protect what matters most to you.

Jun. 25th, 2020

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Anonymous Franklin, OH

I don't know much about the quality of it vs. another. The app is great.

2 years ago

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Reply from Guardian Protection

Hello, Thank you for being a valued Guardian Protection customer! I'm glad to hear the smartphone app is bringing you convenience. Have a safe weekend and please give us a call at 1-800-PROTECT if we can be of further assistance.

Jun. 19th, 2020

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Jonleatha Converse, TX

The quality is good. They're pretty good when answering questions that I need.

2 years ago

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Reply from Guardian Protection

Hi Jonleatha, Thank you for taking the time to share great customer feedback! We appreciate your continued business very much and know we are here to make your world a safer place!

Jun. 19th, 2020

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Debra Indianapolis, IN

They need to communicate with the customer better and get billing better.

2 years ago

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Reply from Guardian Protection

HI Debra, Thank you for taking the time to share helpful customer feedback! If there is anything specific we can help you with please message us back here using the 'Private Response' option.

Jun. 19th, 2020

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Matthew

The equipment works so far and I feel safer.

2 years ago

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Reply from Guardian Protection

Hi Matt, Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professional security is bringing you additional peace of mind.

May. 19th, 2020

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Sushma Patel

Grest experience so far. Easy to use system.

2 years ago

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Reply from Guardian Protection

Thank you for being a 5-star customer! We appreciate your feedback and business very much.

May. 19th, 2020

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Erica Alston

I like that I can access everything from my phone

2 years ago

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Reply from Guardian Protection

Hi Erica, Thank you for sharing great customer feedback! It's wonderful to hear the smartphone app is bringing you everyday convenience.

May. 19th, 2020

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Maxine Johnson

I would like it a lot better if someone come out and complete the installation.

2 years ago

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Reply from Guardian Protection

Hi Maxine, Thank you for the honest feedback! I believe I located your account and we have a service job scheduled for 5/21; please let us know if you need any additional assistance!

May. 19th, 2020