Name: Guardian Protection
Rating: 3.2

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Verified Customer

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Christopher Greenville, NC

Guardian Protection answers your questions quickly

4 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for reviewing your customer service experience! Our staff is happy to help whenever you may need us.

Dec. 23rd, 2019

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Verified Customer

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Not A Chance

Your salespeople suck. Lied to me then had me sign a 3 year contract. Biggest mistake I ever made!!

4 years ago

Reply from Guardian Protection

Hello,

We are sorry to hear you feel deceived, as that is never our intent. Please private message here or email with your address of service so we can look into this further.

Nov. 19th, 2019

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Verified Customer

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Daniel Pillitteri

Only had one mistaken use so other than paying the bill not much experience

4 years ago

Reply from Guardian Protection

Hi Daniel,

Thank you for sharing your customer experience. Guardian Protection is proud to provide you additional peace of mind with professional monitoring every day. Please give us a call or message here if we can help you get more use out of the system!

Oct. 29th, 2019

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Verified Customer

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Ismael Delgado San Bernardino, CA

The service is very good, I'm very satisfy with it.

4 years ago

Reply from Guardian Protection

Ismael,
We're glad that you are satisfied with your Guardian Protection system! Our goal is to provide you with security that gives peace of mind to you and your family and it is great to know that we are delivering.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 11th, 2019

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Verified Customer

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Deb Thomas

They would not let a young person out of a contract when they did not realize they signed a contract

4 years ago

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Verified Customer

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Barbara

I feel that the price is high but the service has been okay.

4 years ago

Reply from Guardian Protection

Hi Barbara,

Thank you for providing honest feedback on your customer experience. Guardian Protection attempts to stay competitive with our pricing as the costs of providing top of the line security services increases. Please let us know if you have any further questions or concerns.

Sep. 16th, 2019

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Verified Customer

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Loretta Tannehill

excellent service, I like the sensors that are not visible

4 years ago

Reply from Guardian Protection

Hi Loretta,

Thank you for providing customer feedback! It's great to hear you are enjoying the professionally installed and monitored security system. Have a safe day with Guardian Protection!

Sep. 9th, 2019

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Verified Customer

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Edward Henderson

Reliability and response. Could improve on cost.

4 years ago

Reply from Guardian Protection

Hi Edward,
Thank you for sharing a great customer experience. We value your feedback and we are always striving to improve.

Aug. 27th, 2019

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Verified Customer

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Anonymous Pink Hill, NC

Customer support is doing a good job right now.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for reviewing your customer experience! We are happy to hear the customer support has been helpful when you needed us. Have a safe day with Guardian Protection.

Jul. 16th, 2019

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Verified Customer

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Julio

good service in fixing items. Very good customer service.

4 years ago

Reply from Guardian Protection

Hi Julio,

Thank you for being a part of the Guardian Protection family. We appreciate your business and will be here 24 hours a day to help protect your world.

Jun. 12th, 2019

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Verified Customer

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Regina Indianapolis, IN

They have a quick response and it's easily updated.

4 years ago

Reply from Guardian Protection

Hi Regina,

Thank you for reviewing your customer experience. Guardian Protection is happy to hear the quick response time on all alarms is bringing you the peace of mind you deserve! Thank you for your business.

Jun. 5th, 2019

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Verified Customer

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Derek Bowie, MD

They react great whenever there's an issue.

4 years ago

Reply from Guardian Protection

Hi Derek,

Thank you for reviewing your customer experience. Guardian Protection is proud to offer a less than 30 second response time average on all alarms. Thank you for your continued business!

Jun. 5th, 2019

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Verified Customer

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Phyllis Charlotte, NC

The customer support always answers your questions.

4 years ago

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Verified Customer

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Chip Tobias

they are there when We need them. Mobile app is very handy.

4 years ago

Reply from Guardian Protection

Hi Chip,

Thank you for sharing a great customer review. It's wonderful to hear you are finding the smart phone app convenient. Guardian Protection is here when you need us the most.

May. 29th, 2019

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Verified Customer

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Christopher LaRosa

I love the tech features; hate them when they break.

4 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for providing feedback on your customer experience. Our goal is to provide the latest in customer friendly smart security solutions, please message us here if we can help any further.

May. 29th, 2019

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Verified Customer

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Robert Mosley

Good. Good customer service and repair service.

4 years ago

Reply from Guardian Protection

Hi Robert,

Thank you for sharing a great customer experience! Guardian Protection is proud to help protect your world.

May. 21st, 2019

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Verified Customer

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Disappointed Customer

Equipment is not the best quality and you're required to pay a service fee every time

4 years ago

Reply from Guardian Protection

Hello,

Thank you for providing helpful feedback on your customer experience. We want to be sure you are 100% satisfied with your security system if you could please message here or email with more information.

May. 21st, 2019

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Verified Customer

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Christopher Carman

It's ok. Need to lower price and update app so that it connects faster.

4 years ago

Reply from Guardian Protection

Hi Christopher,

Thank you for your customer feedback as it will help us improve! Guardian Protection is proud to be your home security provider and please call us with any additional questions.

May. 7th, 2019

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Verified Customer

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Khaled Pittsburgh, PA

The equipment is over sensitive and I wish they would lower their prices.

4 years ago

Reply from Guardian Protection

Hi Khaled,

Thank you for providing helpful feedback on your customer experience. If we can help troubleshoot the equipment please message me here or call 1-800-PROTECT. We want to make sure you are 100% satisfied with the security service.

May. 2nd, 2019

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Verified Customer

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William

We get prompt responses from them and the equipment works.

4 years ago

Reply from Guardian Protection

Hi William,

Thank you for choosing Guardian Protection for your security needs. We are proud to help protect your home and what matters most to you every day!

May. 2nd, 2019

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Verified Customer

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Jack Flower Mound, TX

They provide a good service and we have had them for years.

5 years ago

Reply from Guardian Protection

Hi Jack,

Thank you for being a long time customer, we appreciate your business! Guardian Protection is dedicated to helping to protect what matters most to you in Flower Mound, Texas.

Mar. 29th, 2019

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Verified Customer

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Jo Mayton

My bill will be lower. Customer service has been great.

5 years ago

Reply from Guardian Protection

Hello Jo,

Thank you for providing feedback on your customer experience! We are honored to be your home security provider and will work hard to help protect what matters most to you every day.

Mar. 13th, 2019

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Verified Customer

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Anonymous

Ease of using and good customer service.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for reviewing your customer service experience! Guardian Protection is honored to be your home security provider of choice.

Mar. 13th, 2019

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Verified Customer

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Omg

They are good, but on the expensive side.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being part of the Guardian Protection family and for your customer feedback! We appreciate your business

Jan. 24th, 2019

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Verified Customer

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Capt Mike

The price is kind of high for just the monitoring

5 years ago

Reply from Guardian Protection

Hello,

Thank you for leaving helpful feedback as it will help us improve the customer experience. Guardian Protection does attempt to stay competitive with our pricing as the costs of providing award-winning security monitoring rise.

Jan. 9th, 2019

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Verified Customer

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Anonymous McKinney, TX

The equipment is easy to use. They have been quick to call.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave a review for Guardian Protection. We are glad you are finding the security system easy to use and please give us a call anytime you may have questions.

Jan. 7th, 2019

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Verified Customer

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Gordon Cibolo, TX

We chose them because a salesman came to our door. Customer service is responsive.

5 years ago

Reply from Guardian Protection

Hello Gordon,

Thank you for taking the time to rate your experience with Guardian Protection. We are here to help protect what matters most to you and if we can help with anything please message us here.

Jan. 7th, 2019

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Verified Customer

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BigDog Media, PA

Quality monitoring but repairs/installation tend to be high

5 years ago

Reply from Guardian Protection

Hi,

Thank you for choosing Guardian Protection for your security needs! Also thank you for the feedback as it will help us improve the consumer experience.

Dec. 21st, 2018

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Verified Customer

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James Houston, TX

I don't know how to operate the system. It's not very modern.

5 years ago

Reply from Guardian Protection

Hi James,

I'm sorry to hear you are having issues with using the system. We would love the chance to give you a call or make a visit and walk you through using the system so that you feel comfortable. Please private message your contact phone number and address here.

Dec. 12th, 2018

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Verified Customer

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Very Great Bowie, MD

Like the services and can improve the DOORBELL CAMERA

5 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback. We are proud to help protect what matters most to you in Bowie, MD!

Dec. 18th, 2018

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Verified Customer

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Me Surprise, AZ

Like ring your service is out of date I have a call you send a fake cop to call 20 minutes later. Out of date.

5 years ago

Reply from Guardian Protection

Hello, I'm sorry to hear you are disappointed with the services. Guardian Protection typically responds to all alarms within 30 seconds. Unfortunately we do not have control over who the local dispatch for emergency services sends to your home as guard services may be mandated in your municipality. Please let us know if you have any further questions.

Oct. 31st, 2018

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Verified Customer

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Murs

Experience is fine, service is pricey as are all monitoring service#

5 years ago

Reply from Guardian Protection

Hello Murs,

Thank you for being a valued member of the Guardian Protection family! Guardian Protection does attempt to keep the cost of monitoring as competitive as possible while delivering award-winning services to our customers.

Oct. 31st, 2018

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Verified Customer

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William M Jr San Antonio, TX

Their technical assistance is not very knowledgeable.

5 years ago

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Anonymous

Customer service was responsive when I called them.

5 years ago

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Verified Customer

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Bryant Burlington, NJ

Customer service, better process for relocating services

5 years ago

Reply from Guardian Protection

Hi Bryant, thank you for your feedback. We hope the professionally monitored security services bring you peace of mind wherever you may go.

Sep. 25th, 2018

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Verified Customer

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GH Gaithersburg, MD

Good services. Invest more in new technologies.

5 years ago

Reply from Guardian Protection

Hello,

Thank you so much for the valuable feedback. We are honored to be your home security provider and provide you with the peace of mind you deserve!

Sep. 18th, 2018

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Verified Customer

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Anonymous Rehoboth Beach, DE

They are atrocious, you cannot get a decent answer from anyone when you call. I'm trying to cancel my subscription.

5 years ago

Reply from Guardian Protection

Hello,

I'm so sorry you feel this away about your services. Please private message or email so I may help with your issue.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Aug. 9th, 2018

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Verified Customer

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Michelle Martens Seven Valleys, PA

Customer support has answered any concerns that I've had. It's very easy to use and I like the mobile app ability. The only negative thing that I can say is for whatever reason I'm not able to log into my account online and some of the emails they sent are a little vague. For example, there was one email about increased rates to my statement but then it didn't explain any further as to why there were changes. And, I can't log in to access it. I have called customer support and they are pretty helpful and I've had great service, just frustrated about increased rates and no way to log in online.

5 years ago

Reply from Guardian Protection

Hi Michelle,

Thank you for the great feedback on your experience with Guardian Protection. We want to make sure you are 100% satisfied so please give us a call or email with your address of service. I would be happy to look into your billing question.

Jul. 11th, 2018

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Verified Customer

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Careen Behrens

They're very responsive but also very expensive.

5 years ago

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Verified Customer

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Victor Lee

Their customer service has a quick response time.

5 years ago

Reply from Guardian Protection

Hi Victor, thank you for being a part of the Guardian family. We hope our less than 30 second response time on all alarms provides you with peace of mind.

Jul. 10th, 2018

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Verified Customer

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Sully

The service have been consistent and satisfactory

5 years ago

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Verified Customer

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Mark

Had some problems but we're resolved by 2nd tech on recall.

5 years ago

Reply from Guardian Protection

Hi Mark, thank you for taking the time to leave Guardian Protection a review. I'm so glad to hear the issue was cleared up and you are now enjoying your security system!

Jun. 8th, 2018

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Verified Customer

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Wendy Liberty Hill, TX

Quick service, easy to operate , really like the system

6 years ago

Reply from Guardian Protection

Hi Wendy, thank you for taking the time to review your services with Guardian Protection! We appreciate your business

Mar. 12th, 2018

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Verified Customer

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Yutao Gao Greenbelt, MD

Sometimes the motion sensors are slow.

6 years ago

Reply from Guardian Protection

Hi Yutao, thank you for the feedback. If you are experiencing any type of technical issues please give us a call or message me here. We are happy to help!

Mar. 14th, 2018

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Verified Customer

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Babalola Komolafe Columbus, IN

Their equipment is fine. It was offered when I went to the design center.

6 years ago

Reply from Guardian Protection

Hi Babalola, thank you for choosing Guardian Protection for your security needs. Our customer care team works 7 days a week if you ever have questions!

Mar. 8th, 2018

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Verified Customer

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Domenic Marchesani

Not impressed with service, and over priced. Wish I could cancel

6 years ago

Reply from Guardian Protection

Hi Domenic,

Thank you for the feedback. While our mission is to delight every customer, we do sometimes miss the mark. Please email me at if you are experiencing any issues with the service. Thank you!

Feb. 5th, 2018

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Verified Customer

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Dboy Spring Hill, FL

Other companies have better prices and the battery replacement is pricey

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave us feedback, it will help us improve. If we can help you with any costs please call customer care or email us at .

Jan. 29th, 2018

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Verified Customer

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CMC Fredericksburg, VA

High price compared to competition, other providers offer more for less

6 years ago

Reply from Guardian Protection

Hi CMC,

Thank you for leaving us feedback. Guardian does attempt to stay competitive and ahead of the market with monthly costs. If we can help you with an arrangement please give us a call at 1-888-895-4805.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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John Bradshaw Aurora, OH

The service just came with our home. Overall it's ok.

6 years ago

Reply from Guardian Protection

Hi John,

Welcome to the Guardian family. Please let us know if you ever have questions about your services.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Verified Customer

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Lola Washington, DC

My Guardian sign broke a couple days later.

6 years ago