Guardian Protection Logo

Guardian Protection

star star star star_border star_border

8.6

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Robert Rootes Bestselling Author Fredericksburg, VA

It used to be that home security was something people with money had for their property. Today, even if you don't have a lot of money, home security is readily affordable. I did a lot of research looking into the home systems and how each system had its recommendations for the property. Guardian Protection has residential and commercial protection. They were affordable and available. The install was easy, and they answered all the questions I had for the services. Anyone can get cameras for their homes. Sometimes, you just want a little piece of mind.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Robert Rootes,
Thank you for taking the time to review us. We strive to keep our prices affordable while providing a high level of quality and peace of mind. Our teams love what they do - from our professional technicians to our care representatives, to our monitoring center protection specialists who respond to alarm signals 24/7. We're happy their passion for protection shows in the responsiveness and assistance we've provided to you. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2021

star star_border star_border star_border star_border

Briana Gomez

Very poor experiance. We are charged monthly without protection because they have horrible service. They want to charge an outragious amount for somone to come out and look at it and the network continues to fail. Unfortunately we are locked in a contract so we will have to wait until it ends to use a company that actually works. Do NOT recommend. Do not sign a contract with them. They do not care about the customer or loyalty.

7 months ago Edited September 6, 2023

Guardian Protection Logo

Reply from Guardian Protection

Hi Briana,
I am sorry for the difficulty. Your issue was escalated to our Technical Care team and on August 30 our supervisor Ken G. placed a call to you at your premises hoping to speak with you and resolve your issue. He was not able to reach you but he left a voicemail for you. Please call us back so that we can work to resolve your issues.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 7th, 2023

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Stephanie Beadles Parrish, FL

System is very spotty takes very long time for feed to open by the time any of the cameras load the person at the door has left. Recorded footage takes hours to see completely the opposite of what we were looking for but we are stuck in a contract and don't have a choice but to endure the laziest security features.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Stephanie,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Phillip Hosier Frankton, IN

After break in system installed 5 days later. Motion & door sensors. Reps & tech very professional in the process. upgradable system

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Phillip,
Thank you for taking the time to connect with us. It's great to hear that our sales consultant and expert technician were very professional. I will be sure and pass along your comments to their supervisors. Trust that we will continue to bring you peace of mind. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michael DeBoer Mc Kinney, TX

Price is a bit high. When alarm is triggered there are immediate follow-up calls. App is intuitive and gives real time push notifications.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Michael,
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carla West Allen, TX

The system keeps me aware of everything going on right outside my house. The service is prompt and friendly.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Carla,
Welcome to the Guardian family! So happy to know that you're finding our service to be prompt and friendly. Our customers love the Guardian App because it keeps them in the know about their home no matter where they are. Glad you are enjoying it, too, along with great peace of mind. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Earl Cushman Boerne, TX

The installation was great with the representative taking the time to answer questions and explain everything.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Earl,
Thank you for taking the time to review us. I am happy to know that your installation was a five-star experience and that our professional technician took the time to answer questions and explain everything. A professional installation makes all the difference and I'm glad you enjoyed its benefits to the fullest. I will be sure and pass along your comments to our tech's supervisor. They are greatly appreciated. Thank you for choosing Guardian, Earl. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Doraun Murray Forney, TX

Great Value and Service. I feel safe and secure and that my home amd family are protected and cared for.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Doraun,
So happy to know that you are enjoying five-star value and service from your smart home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind 24/7. We are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Regina Barnes Apollo Beach, FL

I was promised replacement equipment. Now I’m forced to agree to a five year contract. Company is very misleading. Wish I was told you front and not in the fine print that I was was committed to a 3 year contract. This is a waist of my time and money.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Regina,
Thank you for reaching out and thank you for being a loyal Guardian customer. We take your concerns seriously because customer satisfaction is very important to Guardian. In researching your account I see that Guardian extended special consideration for your loyalty and waived the trip and labor charge for you. You paid only for the equipment (thermostat) and a five year contract was not required. Because your contract with Guardian ended in 2018, you are currently on a month-to-month basis with Guardian for your monitoring services. Please know that we are honored to be your security partner and to provide you with best in class monitoring and customer care. Should you have additional questions, please give us a call at 1-800-PROTECT (1-800-776-8328) and we will be happy to help. Thank you for choosing Guardian Protection. Life is better when it’s safe.

Aug. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Terrie L. Boyd San Antonio, TX

When the system is working it works well. I have had difficulty getting my front camera to work properly with no resolution.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Terrie,
Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Kindly email your account information (name, premises address, phone number) to [email protected]. I look forward to hearing from you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cedric Spring, TX

Very responsive to my calls and requests for information. They also ALWAYS call immediately if the alarm is triggered

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Cedric,
Thanks for taking the time to connect with us. Our team is here for you! Guardian's monitoring center never sleeps so that you can. All of our monitoring center protection specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Thanks for choosing Guardian Protection . Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Stigall Anna, TX

Feeling much safer in my home . Guardian gives that something extra as everyone should be safe inside their own house!

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Donna,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Che Cleveland, OH

Receiving calls about payment due, should be sent as a text or email. When calling your under the impression something is wrong.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Che,
Thank you for taking the time to connect with us. We take your feedback seriously. I appreciate it and will be sure to pass it along to our supervisors. Have a great day and thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kimberly Butner, NC

Seems to cover all the openings at the house. My family is safe and secure. I would like outside cameras in addition to the inside security.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kim,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. If you would like to add cameras, please call us at 1.800.PROTECT (800.776.8328) and we will be happy to assist you.
Thank you for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Virgilio Gernale Boerne, TX

So far everything seems to be working well. Technician was very informative and answered all my questions.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Virgilio,
I am happy to know that your Guardian smart home security system is working well and doing its job. It's also gratifying to hear that you found our professional technician to be informative and helpful in answering all of your questions. Our techs undergo many hours of training to ensure that our customers have a great experience. I will be sure and pass along your comments to our technician's supervisor. They are appreciated. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gerald Philadelphia, PA

Their system works excellently and it does the work I pay for. They offer their services at a great price.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Gerald,
Thank you! We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wuxuan Plano, TX

Every time the system goes off, it alerts you pretty quickly. You always know what is happening which is pretty good.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Wuxuan,
Thank you for the positive feedback and for being a Guardian customer. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Jun. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lillian Little Elm, TX

When I called to get some questions answered, they helped me through all of them. I love the peace of mind the system provides.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Lillian,
I am happy to hear that you are pleased with our level of care and service. There is nothing like peace of mind. Thank you for taking the time to leave a review and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jun. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Andrew San Antonio, TX

They were supposed to complete some installations prior to me moving in and I've been here over a month and they're still incomplete. The service is mediocre.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Andrew,
I am sorry for the frustration. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Janette San Antonio, TX

They have horrible customer service. I've only had my service for almost a month but even a month and my cameras aren't working. I've been waiting for about three weeks to get somebody out here. It would be great if they could have technicians available after work or on weekends so that they can actually come and fix it.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Janette,
I am sorry for the frustration. I would like to get you some assistance with your issue. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

BM Burleson, TX

We’ve been experiencing inconsistent challenges with the product and it’s frustrating you have to go to through so many different people to Settle things.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi BM,
I am so sorry for the frustration. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Townsend Middletown, OH

Good quality products along with a strong support system that is full of highly technical Technicians.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hello,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Jun. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daisy Rodriguez Concord, NC

Have had no issues so far, installation didn’t take long and the tech was very polite and knowledgeable.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Daisy,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and helpful. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

May. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Spuhler Strongsville, OH

From the sales person to the installers, everyone was very courteous professional to the finished system

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi James,

So glad to hear you have had a positive experience with the Guardian team. We know that using a robust alarm system can take a little effort to learn, so we work hard to make sure we educate our customers. Thanks for being a Guardian customer!

Kevin
Customer Satisfaction Advocate

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kirby Bradenton, FL

Happy with the equipment, service and installation process. Also, happy with the customer service follow up.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kirby,
Glad that you are finding all aspects of our system and service to be five star. Since 1950 we have dedicated ourselves to reliability and life safety and we hope to make that part of your experience with us each and every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Crystal Fort Worth, TX

Limited video recording clips and having to purchase more clip recordings because they deactivate after a limit is reached. Not something they advise you of early on.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Crystal,
I am sorry for your frustration. Guardian's basic clip storage package is designed to meet the needs of the average homeowner. Our Technical Care specialists may be able to offer you guidance on how to clean-up clip storage so that you can avoid purchasing additional capacity. I would be happy to get you some assistance from our team if you would like to discuss this. Please email your account info (full name, premises address, phone number) to [email protected].
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Andrea Hamilton, OH

The quality of the products, the installation and monitoring are great however I feel their pricing could be a bit better.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Andrea,
Thank you for taking the time to connect with us. So glad to hear that you are finding our smart home security system, professional installation, and monitoring to be of great quality. We appreciate your feedback on our pricing as we continue to strive to keep things as affordable as possible without sacrificing quality. Trust that our Care team is here for you if you need any assistance and can be reached at 1-800-PROTECT (800-776-8328). We are here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Brooke Gunter, TX

My cameras never go off, I can be right in front of a camera and it doesn’t even record. I have emailed customer service trying to get someone out here to possibly get me a new cameras as we just got these in February and no response

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Brooke,
I am sorry for your frustration. I would like to get you some assistance with these issues. Please email your account info (full name, premises address, phone number) to [email protected] so that I can escalate these to a supervisor for you. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mary Francis Galloway, OH

Their service makes me feel safe. I can activate my security system while at home or away by using my cellphone.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Mary,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kristen North Ridgeville, OH

Every person that I interacted with was helpful, patient, and kind. It was a very positive experience.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kristen,
I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Brandon Kinston, NC

Every time I've had issues so far everybody's always willing to help really quick so they're perfect in that aspect.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Brandon,
Thank you so much for the positive feedback! We appreciate you choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Tracy Waldorf, MD

I mean they've been very good and convenient. We still have one issue that's ongoing but hopefully it'll be cleared up soon.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Tracy,
I am sorry for your frustration. If there are issues that we still need to resolve for you I would be happy to escalate these to a supervisor to get you some assistance. Please email your account info (full name, premises address, phone number) to [email protected] if you would like me to do this for you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Adrian Katy, TX

Every time I've called I've already gotten great customer service and great feedback they have prompt service.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Adrian,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 24th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

A Accokeek, MD

Anytime that I had trouble disarming my alarm, they would give me a call or an email. I feel like they respect me.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi A.,
We are honored to be your partner in security and it's great to know that you can feel the great level of respect we have for all of our customers. Our Care and Monitoring teams are all Guardian's own employees, U.S.-based and dedicated exclusively to our customer's life safety. I am happy to know that you have been pleased with our rapid response and the quality experience we have provided. We appreciate that you took the time to connect and let us know. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pamela Aubrey, TX

I got these smart home protection equipment so I got upgraded on systems so it's very easy to manage.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Pamela,

So glad to hear you are happy with your upgraded system with Guardian. Thank you for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 26th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Clyde Jason Mc Kinney, TX

Everyone is very courteous. The equipment is very good quality. I feel like they offer very good products.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Clyde,
Thank you so much for your feedback. We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dulce Garland, TX

A lot cheaper than what I had before. The cameras are very clear and they are always very courteous.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Dulce,
Thank you for taking the time to connect with us. We work hard to keep our prices affordable so that everyone can have reliable, professionally installed and monitored home security. Our Care team is here for you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Cassandra North Ridgeville, OH

Easy to use and if any questions, you can contact customer service and they are very helpful and knowledgeable.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Cassandra,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Britnee Monroe, OH

Every time I call they help me out with everything. I haven’t had an issue. I know my family is safe.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Britnee,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Larry Wilmington, DE

Equipment is very user-friendly. It is working fine. When there was anomaly, they were prompt to call.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Larry,
So happy to know that you have found our professionally installed equipment to be user-friendly and that our Care team has been prompt in responding to your questions. We are here to serve you, always. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you need anything. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Justin Fitch Ravenna, OH

I love the customer service, but sometimes the App is slow and not all the cameras respond in a timely matter (if at all)

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Justin,
I am happy to know that our customer care team has been responsive to your needs. I have located your account and have requested that a member of our technical care team give you a call to assist with the App and the camera issues. You will be hearing from us within 24 to 48 hours. Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Evette Riverview, FL

Each time that I'd call needing some assistance, customer support would always be very pleasant and patient.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Evette,
Thank you for letting us know that you have found our customer care specialists to be pleasant and patient. I am happy that your experience has been a positive one. Thank you for being a Guardian Protection customer, we appreciate your business.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Erick Schertz, TX

The equipment is working for me, the system is pretty easy, and customer support is very professional.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Erick,
Thank you for taking the time to leave a review. I am happy to see that your experience with Guardian Protection has been a five-star experience. Thanks for choosing Guardian!
Amy,
Customer Satisfaction Advocate

Mar. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Daniel Millville, NJ

I feel truly secure with my Guardian Protection system. Everyone I spoke with was more than cooperative and friendly.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Daniel,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe and secure in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Mar. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

An Converse, TX

The system is convenient. One time I opened my back door and activated the alarm. I was wondering why there was no follow-up.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi An,
Thank you for connecting with us. Please look for a Private Message from me providing you with an explanation on this. Please check your messages.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deborah Parrish, FL

I am pleased with customer support because they called and verified everything with us when we first put the system in.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Thanks Deborah!

So glad to hear you are happy with your Guardian Protection service! We've been working for over 70 years to make sure we use the best equipment and have a strong process to make sure everything is working for our customers. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Synetra Fort Worth, TX

Customer service is very comprehensive because they are very receptive, very easy to get on the phone with.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Synetra,
I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for leaving a review and for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

James Nevada, TX

We've been in constant contact with customer support and they've already been responsive on every occasion.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi James,
We appreciate you taking the time to leave a review. I am happy to hear that you are pleased with our level of care and service. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Mar. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Ricky Desoto, TX

Customer service is always knowledgeable, they answer all of our questions and are always courteous and professional.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Ricky,

Thanks for the positive feedback. Glad to hear you are receiving good feedback and information from our teams. Stay Safe!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Terrance Palmetto, FL

The video is the best part about Guardian Protection because you can know what's going on at the backdoor.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Terrance,

We love the video features too. And now with video analytics, you can take video to the next level. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021