Name: Guardian Protection
Rating: 3.2

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Brandon Rome, GA

I apologize for the lengthy review, but feel I should be 100% accurate. I purchased a Guardian Home Protection system when I purchased my first house. I signed the 5 year contract, had the system installed, and everything was fine. 18 months later my wife was offered a job in another part of the state and we decided to move. I called Guardian when we were getting everything ready to move after selling/buying. Everything went as I expected. The individual explained I didn't have to remove any equipment out of the home, and just had to call when I got into the new home to have them come by and set up the new system. We moved into our new home and I called Guardian to make an appointment for the new home. After giving my new address I was informed I was out of their area, but they would still be able to accommodate me. All I had to do was tell them exactly what I needed some the technician can come to install it. I was told they could not send a technician out without that information, because they needed to know what to bring. This was back in February of 2018. Life got away from us with my wife starting her new job so we just never got around to cataloging what we needed so the technician could come and install it. I ended up getting a job overseas so, again life got away from us. Meanwhile I am continuing to pay the monthly fee since I did sign a contract and the reason the system is not in my home is because of my own lack of doing. Well let's go to present day. I am getting ready to come home and I realize "hey I need to get that system installed". So I call Guardian to set everything up. I am then informed that they do not cover where my new home is again, which I expect. But, now they tell me that they will not by any means install a new security system. I ask what my options are. And, they inform me I can either pay the termination fee or just continue to pay the monthly payment until my contract ends. This is ridiculous. They say the contract is for the house. That's it. If you move and they cannot provide you service to that house they are not liable. Since again, the contract for your PREVIOUS HOUSE. I was trying to continue service with the company and was basically told to pound sand. If you are thinking about this company I would take a long time thinking about it. I would say go with someone that is more likely to have coverage and not swindle you. I understand I signed a contract for 5 years. I was ok with it. I was alright with their service. I wasn't calling to terminate or cancel I was essentially going to get a system installed and have another five year contract. But ended up getting screwed because the contract is for the house. Review Update: Since the writing of my review Guardian contacted me, and i was able to resolve my issue with them to my satisfaction. Like I said above I had no issues with their actual product.

4 years ago

Reply from Guardian Protection

Hi Brandon,

We are sorry to hear of the initial frustrations. After seeing your review I had a member of the Customer Loyalty team reach out and I've been advised that your issue was taken care of. Please let us know if we can be of any further assistance, we have appreciated your business over the years.

Oct. 11th, 2019

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Jeramy Halethorpe, MD

So far I like the system. The notifications when the system is armed and disarmed. When a door is left open I immediately am alerted. It's nice to be able to set secondary security codes for guest with the ability to easily delete that secondary code whenever you don't want guest access. Yes, and even had 1 false alarm. I disarmed the system and was still given a security call from the company to make sure there was no break in.

4 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing great customer feedback! Guardian Protection is proud to protect your world with professionally monitored security 24/7 when the system is armed. Thank you for your business and have a safe day.

Sep. 9th, 2019

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Ed Miller Philadelphia, PA

My experience with Guardian Protection was phenomenal! The installation technician was amazing. We discussed all my options and they took the time to show me how to use the mobile app as well as the website. I couldn't be more pleased with the decision to let Guardian protect my home.

4 years ago

Reply from Guardian Protection

Hi Ed,
Thank you for sharing an enthusiastic customer review! Guardian Protection is proud to be your smart home security provider of choice and will work hard each day to bring you peace of mind.

Aug. 21st, 2019

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Fred Spring Valley, CA

For some reason the alarm panel reset itself at 1:30am, and started beeping a problem, called customer service but was told I had to call back after 6:00am EST because their tech desk was unmanned until then. I thought it was 24/7, what do they think, problems don’t happen during off hours?? Had to listen to it beep fir iver 3 hours, unacceptable!!!

5 years ago

Reply from Guardian Protection

Hi Fred,

I'm sorry to hear of your underwhelming customer service experience. Our monitoring station is here 24/7 to dispatch authorities in case of an alarm. I'm sorry you had to wait for technical assistance; if I can help look into this occurrence please private message here. Thank you!

Apr. 29th, 2019

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Christine Coll West Chester, PA

Have been with this company for many years and they never disappoint! Representatives are always friendly and solve any issue that arises swiftly and effectively. Service folks arrive promptly and are invariably polite. They answer all questions thorough and our system works well consistently. The prices are fair and reasonable.

5 years ago

Reply from Guardian Protection

Hi Christine,

Thank you for being a long time customer of Guardian Protection! We appreciate your feedback on your customer experience and look forward to providing you with peace of mind every day.

Mar. 20th, 2019

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DJones Felton, DE

Guardian has always provided professional, courteous, and responsive service. I recently updated my system, and the Tech (Walter) went above and beyond to ensure everything worked seamlessly. Guardian may have what are considered to be "lengthy" contracts, but I would not hesitate to recommend them.

5 years ago

Reply from Guardian Protection

Hi DJones,

Thank you for taking the time to leave 5 star feedback! We are so happy to have the opportunity to upgrade your security services and look forward to providing you additional peace of mind. Guardian Protection appreciates your business, have a safe day!

Mar. 18th, 2019

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Corey Wallace Middletown, DE

Walter O came in and did a wonderful install. He educated us on the technology and the devices. He’s a great asset to your company. Guardian you’re very fortunate to have a person of his caliber employed for your company!

5 years ago

Reply from Guardian Protection

Hello Corey,

Thank you for reviewing your recent installation experience with Walter O. of Guardian Protection. We are dedicated to helping to protect what matters most to you and appreciate your business.

Feb. 14th, 2019

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Amber Pope Abingdon, MD

Awesome. I transitioned from having my services operated through a land-line to a cellular connection. The technician who came his name was Walter O. He had great customer service, very knowledgeable, was punctual, and was finished the job in no time. Very pleased!

5 years ago

Reply from Guardian Protection

Hi Amber,

Thank you for being a part of the Guardian Protection family! Also thank you for the feedback on your system change and service visit form Walter O. We are delighted to have had the opportunity to upgrade your security system and bring you additional peace of mind.

Feb. 12th, 2019

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Anonymous

The service man was very efficient and knowledgeable. He explained to me what the problem was and proceeded to reprogram my system correctly. The whole service call was completed in a short period of time, and the service man showed my wife and I how to set the alarm and clear it , with no problems.

5 years ago

Reply from Guardian Protection

Hello,

Thanks so much for reviewing your recent service visit. It’s wonderful to hear the technician took his time to educate your family on the use of the security system. Have a safe day with Guardian Protection!

Dec. 27th, 2018

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J. McCarthy

I have been with Guardian Protection since 1998. I like that they are always on the alert and responsive no matter the time of day or night. I would like to speak with them soon about updating the keypad and perhaps other equipment.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being a valued member of the Guardian Protection family! We would be happy to discuss upgrade options with you when you are ready, just give us a call at 1-800-PROTECT!

Dec. 27th, 2018

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Neil Razdan Olney, MD

Guardian was a good company to work with. We had years of trouble free service. No equipment issues, no double talk, no lies. There was only one problem. Once the contract was over, they started bumping up the price every year. So we decided to go with ADT, which was on the other end of the spectrum. Total lies, undependable service. I wish we had first read the reviews.

5 years ago

Reply from Guardian Protection

Hi Neil,

Thank you for sharing an informative home security services review. I'm glad to hear you enjoyed our services for years; we attempt to keep monthly increases as small as possible while the costs of providing award-winning home security rise. We would love to have you back as a customer when you are done with ADT, just give us a call!

Oct. 16th, 2018

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Thomas Burton Smyrna, DE

Great experience with the sales representative that came our home to explain the services and packages. The installation process was smooth and the explanation on how to utilize our new security system was thorough as well as comprehensive. Overall I was grateful for smooth experience and would recommend this to my family and loved ones.

5 years ago

Reply from Guardian Protection

Hi Thomas, thank you for choosing Guardian Protection for your security needs. Also, thank you for the recommendations, word of mouth advertising is how we built our business! We are honored to help protect what matters most to you.

Sep. 18th, 2018

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Rocky brown Leander, TX

Chuck N was amazing! He found a solution for me so we could get the IQ2 panel, while the first guy said it couldn't be done. He deserves recognition. I'm glad I insisted Guardian come out to give me a second opinion on the installation of the panel I wanted, and sent Chuck.

5 years ago

Reply from Guardian Protection

Hello Rocky,

Thank you for sharing such a great accoalde for Chuck! I will be sure to share your kind words with him and his supervisors. Have a safe day with Guardian Protection!

Sep. 14th, 2018

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Annamarie Drasher Newark, DE

I have had Guardian as my security company for almost 20 years. I needed to upgrade my system, and dealt with professionals from the initial phone call, to the installation. The tech was awesome! Thank you so much for making me feel safe!

5 years ago

Reply from Guardian Protection

Hello Annamarie,

Thank you for sharing an excellent customer upgrade experience! We are so glad we could find a security solution that worked best for you and the installation went well.

Sep. 11th, 2018

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Lisa Napoli Stevensville, MD

I am the project manager for a jewelry store move. There is so much to accomplish in a short period of time. Thank you Guardian Protection for making one item on the project list go so easily. I look forward to working with you again in the near future with possible add-on features of your system.

5 years ago

Reply from Guardian Protection

Hi Lisa,

thank you for the 5 star review of your services! We appreciate your business and feedback; have a safe day with Guardian Protection!

Sep. 12th, 2018

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Deborah R Breen Landenberg, PA

Walter (Tech 2801) was excellent. He was efficient and cleaned up everything when he was done. He listened to my concerns and then went about setting up a system that addressed all of those concerns. He spent time with me to go over all of the features of my system. I am thankful he was the technician assigned to me!

5 years ago

Reply from Guardian Protection

Thank you for sharing detailed feedback regarding your service visit with Guardian Protection! We appreciate your business and will share your accolades with Walter. Have a safe day!

Aug. 2nd, 2018

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Mary Ann Indianapolis, IN

I was very impressed with the professionalism of this company. I had a lot of questions and all were answered quickly. After talking with several other companies, I decided to go with a Guardian. The installation went smoothly and quickly. Overall, I’m very happy with my decision.

5 years ago

Reply from Guardian Protection

Hi Mary Ann,

Thank you for choosing Guardian Protection for your security needs! We are honored to help protect what matters most to you every day.

Jul. 23rd, 2018

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Dee North East, MD

Guardian has been with us for 4 years. I have appreciated the work, repairs, and customer service. There is a tech named Derek B. from Delaware and he is amazing. He gives great recommendations and solutions. Thanks Guardian.

5 years ago

Reply from Guardian Protection

Hi Dee, thank you for the great customer testimonial. I'm so glad to hear Derek and the rest of the team has taken care of you as you deserve. We appreciate your loyalty!

Jul. 10th, 2018

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Kim Marlton, NJ

Have been a customer since 2012. Alan M,,service tech came out and did a great job fixing the problem with my alarm system. He was very courteous,answered all of my many questions and took the time to figure out what the problem was. He is definitely an asset to your company. I feel your equipment should not be breaking down and if it does Guardian should replace with upgraded equipment that will last. After all your rates have gone up since I have been a customer.Hopefully, I will not have any other problems.

5 years ago

Reply from Guardian Protection

Hi Kim, thank you for the great feedback on your Guardian Protection experience. I will make sure to share you accolades with Alan M and please let us know if you ever need additional assistance. We are happy to help and provide you with peace of mind every day.

Jun. 21st, 2018

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Dianne Pingitore Trenton, NJ

I had a problem with a motion detector that never worked right. Last year a technician came out to repair it and another issue, but the motion detector still did not work. I left a review on another site stating this fact. Someone from the company contacted me. A technician came to my home and fixed the problem at no charge to me.

5 years ago

Reply from Guardian Protection

Hi Dianne, I'm glad to hear we were able to resolve the issue for you. Thank you for taking the time to update your review!

May. 14th, 2018

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Paul S. Newark, DE

Patrick M. Guardian Protection Tech who came today to fix my problem with the alarm panel is the only one I trust to resolve issues with my system. He is very thorough, knowledgeable, and very experienced in trouble shooting problems. He truly listens when a customer describing the issue to him. I'm happy that he works for Guardian.

5 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for taking the time to leave detailed feedback for Guardian Protection and Patrick. I will make sure to share your kind words with management. We are proud to help protect what matters most.

May. 10th, 2018

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Allen Forey Carmel, IN

Eric 3453 spent the day installing upgrades to our system and installing cameras Eric was very polite and knowledgeable. He did not stop Until he had completed the work and explained the system We have had our Guardian system for over a decade and are happy with them

6 years ago

Reply from Guardian Protection

Thank you for the feedback on your service visit, Allen! We appreciate your business and I will make sure to share the good news!

Apr. 20th, 2018

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Jim Donohue West Chester, PA

We have depended on Guardian Protection for our home security for over 10 years. Had a great Service Technician, Derek B. come to our home today to replace batteries and reprogram a malfunctioning door alarm. Great service - on time, called to let me know ETA, was friendly and helpful! Five stars in my book! Jim D.

6 years ago

Reply from Guardian Protection

Hi Jim, thank you for the review and for being a long time customer! We appreciate your business and I have schared your accolades with Derek and his managers.

Apr. 13th, 2018

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Stephanie Budai Austin, TX

Guardian came out today to install our security system. They were on time and very thorough in explaining how the system would work. He even walked through it with our eight year old son. We were very happy with our installation process and look forward to using their services.

6 years ago

Reply from Guardian Protection

Thank you for taking the time to review your experience, Stephanie! We are so glad you are satisfied with the training on the product and installation. Welcome to the
Guardian family, please let me know if you ever have questions.

Mar. 26th, 2018

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Nancy Seligman Arlington, TX

Great service representatives. Very thorough and explained each problem and corrected the related problems. Guardian has always been very helpful and repaired any problem or alarms. 7 days a week for the last 5 years! Thank you Guardian!

6 years ago

Reply from Guardian Protection

Hi Nancy, thank you for being a long time customer of Guardian! We appreciate your business every day and are so glad the system brings you peace of mind.

Mar. 16th, 2018

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Caroline GM York, PA

Derek B is an incredibly competent technician. He was sent to our store out of his district to fix our system where our local tech was unable or willing to do so. We are grateful he was able to diagnose & troubleshoot our security system. Much appreciated!

6 years ago

Reply from Guardian Protection

Thank you for the feedback on your service visit, Caroline! I will make sure Derek is recognized for his job well done. Have a safe day!

Mar. 16th, 2018

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Sue Garrett Cochranville, PA

We have used them for 9 years and recently upgraded our security system. From negotiating the contract to installation of the upgrade, everything was great. Both phone customer service and in person technician were helpful, knowledgeable and trustworthy.

6 years ago

Reply from Guardian Protection

Hi Sue, thank you for the wonderful customer testimonial. We are honored to help protect what matters most to your family and appreciate you being a long time customer!

Mar. 15th, 2018

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Glenn Gosack Felton, DE

When I was woke up at 1 am with a consistent beeping, found it was the alarm panel - withing a couple of minutes Guardian called to inform me that the carbon monoxide sensor was failing -(no carbon monoxide) and would need replacing. The tech came on schedule and replaced. Very friendly, professional.

6 years ago

Reply from Guardian Protection

Hi Glenn, thank you for reviewing your services! We believe it is always better to be safe than sorry when it comes to life-safety devices. Good choice in adding the carbon monoxide detector to your security system!

Mar. 15th, 2018

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Frankie Shumaker Kittanning, PA

Very professional , prompt, and excellent communication when discussing an issue with my alarm system. Appointments are always set up in a timely manner and carried through to fix any technical issue which may arise. Would highly recommend Guardian Protection to other home or business owners.

6 years ago

Reply from Guardian Protection

Hi Frankie, thank you for sharing your customer testimonial! At Guardian, we take great pride in providing excellent customer service and we appreciate your business!

Mar. 13th, 2018

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Kristi Young

Today technician Sean H. came out to fix a poor install from an installer who is no longer with Guardian and a camera that wasn't working properly. Sean did an excellent job, was very professional and friendly. He answered all my questions and was very knowledgable. I am a happy customer now.

6 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Kristi, this is so great to hear! I love hearing when we can turn a situation around and make it a pleasant experience for the customer. Please let us know if you ever have questions, we are happy to help.

Mar. 13th, 2018

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Carla Elizabeth, PA

Have had Guardian for years. If I ever had a problem with my system they came out right away. Very knowledgeable and helpful. If my alarm ever went off they called immediately and made sure everything was ok . My other company I had years ago sometime didn't even call, I feel safe when I go out and know my house and my doggie are safe.

6 years ago

Reply from Guardian Protection

Hi Carla, thank you for taking the time to review Guardian Protection on Best Company! We are honored to provide you with award-winning monitoring year round!

Mar. 9th, 2018

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Paul A. Huss Cochranville, PA

I have been with Guardian for sixteen years always had good service. I usually do not write reviews but because of the technician Derek B. I had to. He went out of his way to explain everything about my system. He was so personal that Guardian should be glad he is working for them.

6 years ago

Reply from Guardian Protection

Hi Paul,

Thank you for being such a long time customer! We appreciate your feedback and your business every day.

Mar. 2nd, 2018

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Sandra walriven Baton Rouge, LA

Our experience with Guardian’s customer service has been great! The reps are professional and timely. They are also knowledgeable about how to fix issues. I would have given 5 stars except that we had to pay to replace some of the equipment. We had to replace the main battery and most recently the transformer plug. I am not sure how the equipment should last. But I feel like that should not be our expense to cover.

6 years ago

Reply from Guardian Protection

Hi Sandra, thank you for the great review! We are honored to help protect what you value most every day. If you have any questions on your billing please do not hesitate to message us back here.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Feb. 27th, 2018

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Bill Stephens Pittsburgh, PA

Guardian Protection has the best customer loyalty program in the business...they repeatedly place their customers concerns ahead of all else. The team at Guardian Protection listens and then makes the right decisions for all involved. I plan to remain with Guardian Protection for another 13 years and more.

6 years ago

Reply from Guardian Protection

Hi Bill, thank you for the awesome customer testimonial! We are so thrilled that you have been happy with us for many years. We are here when you need us the most.

Feb. 27th, 2018

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Mamie Robinson Pflugerville, TX

Sean H. installed our system and did a top notch job. He was very professional and patient as he made sure I had a complete understanding of how the system works. You can tell he likes his job by the way he performs it. Thank you for sending such a great technician.

6 years ago

Reply from Guardian Protection

Thank you for the great feedback, Mamie! I will be happy to pass along your compliments to Sean and his supervisors. Thank you for being part of the Guardian Family!

Feb. 16th, 2018

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Karen Morales Wilmington, DE

Had to have a key pad fab replaced was surprised to see the same tech we had 11 years ago do our install. Derek B. always with a smile answered our questions and helpful in explaining our system to us. It was good seeing him again. Thanks again for keeping us protected!

6 years ago

Reply from Guardian Protection

Hi Karen, thank you for the personable testimonial! It's great to hear you recognized a smiling face when Derek came to visit. We appreciate your business!

Feb. 2nd, 2018

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Rudy Oak Ridge, TN

They always call immediately should I have an alarm & inform me of the exact area of the alarm. For the most part, the alarm was caused by household pets setting off the alarm which although annoying, shows the alarms work the way they are supposed to.

6 years ago

Reply from Guardian Protection

Hi Rudy, it's true that Guardian will be there when you need us. We hope you never experience an actual alarm but we will be listening and ready for any emergency situation.

Jan. 31st, 2018

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Tom McLennan Valparaiso, IN

Had our service transferred from Colorado to Indiana, and Guardian has provided courteous and professional service personnel to install and upgrade our alarm system in our new home. We appreciate the promptness and responsiveness.

6 years ago

Reply from Guardian Protection

Hi Tom, it's great to hear the system transfer went smoothly for you, that is always our goal. We appreciate you taking us with you during your move!

Jan. 31st, 2018

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john N Sigman Merrillville, IN

The company cares about it customers and goes about solving your problems. They want you as a customer not just and invoice. They always calls when there is a problem with the system and help you solve the problem over the phone or they will send a tech person to your house to solve.

6 years ago

Reply from Guardian Protection

Hi John,

Thank you for the great review! Guardian is honored to help protect what you value most, and we hope the system brings you extra peace of mind. It's always great to hear when a customer feels the love!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 22nd, 2018

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James Chapman Lexington, NC

So far, we have been pleased with the service. The company is quick to respond and let us know if something seems amiss. My only complaint is that the Guardian app is mostly unreliable. It takes a long time to arm or disarm the system and often it does neither. I have to resort to the key fob to do the job remotely and that's using it within only a short distance.

6 years ago

Reply from Guardian Protection

Thank you for the review, James!

We are honored to help protect what you value most every day. I'm also glad to hear you are experiencing the quick response time our award-winning monitoring station provides. Our customer care team can troubleshoot the app with you, typically the app responds as soon as a signal is able to be pushed through.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 12th, 2018

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Mrs. Johnson Middletown, DE

The concern and commitment provided by the company and its employees when working with customers. The helpfulness and assistant demonstrated through the patience of the representatives. Alert services and immediate calling of customers when the alarm sounds.

6 years ago

Reply from Guardian Protection

Hi Mrs. Johnson,

Thank you for the great feedback on your Guardian Protection experience! Please let us know if you ever have questions.

Jan. 18th, 2018

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Bernadette Cairoli Norristown, PA

Each and every time I have contacted Guardian or they have reached out to me, it has been a very positive experience. They have always helped me and answered all my questions so I can use Guardian services in an efficient manner.

6 years ago

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Pierretta Wingfield Douglasville, GA

Technician was prompt, knowledgeable and courteous. Every time I call the service center everyone is patient, knowledgeable and more than willing to help. We are changing the security system on our second home to Guardian based on consistent excellent customer service.

6 years ago

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sharon gilreath Chattanooga, TN

Guardian Protection gave me a text with concerns that my battery was low in my system and customer service was satisfying in handling my needs with my repair. Very prompt with calls letting us knows when our alarm goes off. Would recommend Guardian Protection to anyone.

6 years ago

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George Barusso Wakefield, RI

Your installer Steve arrived on time, did his installation, and then waited patiently for my internet service people to fix a problem. Once activated he walked me through arming and disarming the alarm. He was knowledgeable, thorough, and cordial. My new user experience with Guardian has been very enjoyable. Thank you George

6 years ago

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Dmitri E. Cincinnati, OH

I am very happy with Guardian Protection Services. When they messed up, they owned the problem and fixed it in reasonable time. Customer service is always kind and respectful. Response time is very quick and they always follow-up! I am recommending this company to everyone I know.

6 years ago

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Mike Price

We have used Guardian Protection for many years having switch from ADT. We recently moved to an new house and had Guardian install a security system. We are very happy with the sales representative, installation and service. We highly recommend Guardian Protection.

6 years ago

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Stuart Rimstidt Westfield, IN

We moved into a new home. We have always had a security system but have never had one with Guardian. WOW! Guardian's service was excellent and with all of the IOT devices available, it's hard to not pick them. Definitely feel safer while away and even when at home with Guardian

6 years ago

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Victor Mosby Dayton, OH

I have a newer home pre-wired for alarm; this company was the suggested company by builder over ADT. I have had service now for over 10 years, with cameras, renewed contracts, alarms, service outages due to updates and some minor equipment replacements. Never once had an issue or compliant. Always kinds, responsible and quick to respond to alarms etc. I enjoy online viewing and freedom to set, change edit home from smart phone miles away from home. Good company, products and service.

6 years ago

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Walter Mruk New York, NY

A great security company is one that you don't have to think or worry about if they are working tonight just in case something might be happening in your neighborhood and up and down your street... A great security company is one that is always on the ball and constantly looking out for your safety, day and night, winter and summer, spring and Fall and that company is Guardian Protection... I couldn't go to sleep at night and sleep like a baby if I didn't have Guardian Protection... take it from me folks...Go Guardian Protection !!!

1 year ago

Reply from Guardian Protection

Hi Walter,
So happy to know that you are enjoying five-star value and service from your Guardian smart home security system. Our monitoring center never sleeps so that you can enjoy true peace of mind 24/7. We are here for you! Thanks for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Aug. 18th, 2022