Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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MaryAnn West-Lynn

Tech was knowable with her work and on time as stated....

6 years ago

Reply from Guardian Protection

Hi MaryAnn,

Thank you for the review of your service visit from Guardian. We are honored to help protect what you value most.

Feb. 2nd, 2018

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Gloria Ambridge, PA

Excellent customer service representatives

6 years ago

Reply from Guardian Protection

Hi Gloria, thank you for the review! We think you are an excellent customer as well!

Feb. 2nd, 2018

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Ms. Triplett East Pittsburgh, PA

Prompt service and knowlegable Techs that made it easy

6 years ago

Reply from Guardian Protection

Hello, Thank you for the great customer testimonial! I'm so glad to hear our staff has been helpful . We are here around the clock when you need us the most.

Jan. 15th, 2018

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Arbaaz Ali Houston, TX

They are very sneaky and do not have any sense of actual knowledge They will do changes to your panel without even notifying you.

6 years ago

Reply from Guardian Protection

Hi Arbaaz, thank you for taking the time to share your concern. It is not procedure to make any programming changes to a customer's panel without signed consent. Please message me with your address of services and issue. I will make sure this is addressed promptly for you.
Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 2nd, 2018

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John Lacijan

Excellent customer service !! Great app

7 years ago

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John /Jack Kuttner San Antonio, TX

So far no problems. Activate/deactivate key is the best

7 years ago

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Kristie Hardy Elyria, OH

Customer service was helpful and the technician was absolutely amazing!

7 years ago

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Elisa Miami, FL

Good customer service, genuine company. Missing some bells and whistles, but overall sold company

1 year ago

Reply from Guardian Protection

Hi Elisa,
Thank you for taking the time review us. Glad to hear that you have been satisfied with your smart home security system and the service our team has provided to you. If we can be of any help please give us a call at 1-800-PROTECT (800-776-8328). Have a great day and thanks for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 10th, 2023

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Verified Customer

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Kevin Apex, NC

Nothing has worked 100% since we moved in

3 years ago

Reply from Guardian Protection

Hi Kevin,
I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to wecare@guardianprotection.com. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Chimezie Ihuoma Washington, DC

Didn't get all of my equipment. Can't get out of contract

3 years ago

Reply from Guardian Protection

Hi Chimezie,
I have located your account and can see that you have recently spoken to members of or Customer Care team who provided you with a few options to resolve your issue and that you have opted to get out of your contract by taking the early termination option with payment in two installments. If you have additional questions, please be sure and give us a call at 1-800-PROTECT (800-776-8328).
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

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Verified Customer

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Steven barton New Palestine, IN

Terrible customer service and not honest with customers

3 years ago

Reply from Guardian Protection

Hi Steven,
I am sorry for your frustration. I would like to get you some assistance. Can you please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and begin the escalation process. Can you also include in your email what happened that caused you to feel that there was dishonesty and terrible customer service. This information will help in getting your issues directed to the right person and resolved. I appreciate your help and patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Dwayne Woodbridge, VA

It stopped recording video, it only takes pictures

3 years ago

Reply from Guardian Protection

Hi Dwayne,
if your issue has not yet been resolved, please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com and I will be happy to get you assistance.
Thank you!
Mary Lynn M.
Customer Satisfaction Advocate

May. 18th, 2021

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Verified Customer

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dan uvodich Gibsonia, PA

The camera's do not work as promised. I am not alerted.

3 years ago

Reply from Guardian Protection

Hi Dan,
I am sorry that you are experiencing difficulties. Can you please email your account information (full name, premises address, phone number) to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you. Thank you for your patience and I look forward to hearing from you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

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Verified Customer

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Jamila Neal Columbia, SC

Delay access to app, I asked for 3 cameras only received 2.

3 years ago

Reply from Guardian Protection

Hi Jamila, I am sorry for your frustration. I have located your account and have escalated your issue to our supervisor. You will be hearing from us within 24 to 48 hours. Thank you for your patience.
Thank you for your patience.
Mary Lynn M. Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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NF

still waiting for them to come out and service

4 years ago

Reply from Guardian Protection

Hi NF,
I am sorry for the difficulties. I would like to get you some assistance. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Verified Customer

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Thelma Mcbride

I am getting delayed reaction from my camera's view.

4 years ago

Reply from Guardian Protection

Hi Thelma,
I have researched your account and escalated your issue to our technical care supervisor and you will receive a call from us within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Amy Bridges

Poor customer service, malfunctioning equipment

4 years ago

Reply from Guardian Protection

Hi Amy,
I apologize for your frustration. I have escalated your comments to our supervisor and you will receive a call from us within 24 to 48 hours.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Verified Customer

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Leshawnda Knox Milwaukee, WI

Every thing is not working now and can't reach the company

4 years ago

Reply from Guardian Protection

Hi Leshawnda,
I am sorry that you are experiencing difficulty with your system. I have located your account and can see that you purchased your system through our authorized dealer Midwest Home and that they also installed it. I have escalated the issue to our supervisor and you should be receiving a phone call at your premises so that this can be taken care of. If there is a better number to reach you , please email it to wecare@guardianprotection.com so that I can be sure and pass it along.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 1st, 2020

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Verified Customer

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Manuel San Antonio, TX

Intermittent service. Most of the time service doesn't work

4 years ago

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Verified Customer

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Andy Gurzynski

Allow the customer to get out of the contract.

4 years ago

Reply from Guardian Protection

Hi Andy,
Thank you for taking the time to share customer feedback. Guardian Protection makes a large upfront investment when installing a security system and the agreed-upon months of service help us recoup those investments over time. If you need to end the contract before the agreed-upon months there is an early termination fee. Please give us a call at 1-800-PROTECT if we can be of further assistance.

Apr. 20th, 2020

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Verified Customer

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Anonymous

Bad severvice and poor customer services.

4 years ago

Reply from Guardian Protection

Hi there,
Thank you for taking the time to share feedback; I'm sorry to hear you did not have a good experience, if we can help please use the 'Private Response' option here to send your address of services.

Apr. 2nd, 2020

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Verified Customer

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Charles Caldwell

They are execreble - I fired them for breach of contract.

4 years ago

Reply from Guardian Protection

Thank you for the feedback Charles, if we can be of assistance with any questions please message us here.

Mar. 5th, 2020

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Verified Customer

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David K. Rudov

Terrible Customer Service and no follow up

4 years ago

Reply from Guardian Protection

Hi David,

I'm sorry to hear you're having trouble with follow up from Customer Care. Please private mesage your address of services here so I can ensure a supervisor follows up ASAP. Thank you

Jan. 8th, 2020

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Verified Customer

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Jenna

Contract and customer service are terrible

5 years ago

Reply from Guardian Protection

Hi Jenna,

We're very sorry to hear you had a negative customer experience. If we can help look into anything for you please private message here with your account address or email . Thank you!

Apr. 9th, 2019

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Verified Customer

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Anonymous Visalia, CA

Nightmare for billing department. Adequate for the rest.

6 years ago

Reply from Guardian Protection

Hello, I'm sorry to hear about your frustrations with the billing department. I would be happy to look into your concerns if you could please provide your address of services. You can also email us at !

Jan. 15th, 2018

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Verified Customer

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Anonymous Frederick, MD

Too much cost for a product that proves minimum services

6 years ago

Reply from Guardian Protection

Hello,

I'm sorry to hear you feel the services are overpriced. Guardian does attempt to stay competitive with our pricing as the cost of providing security services rises. Please let us know if we can answer any questions, we would be more than happy to.

Jan. 15th, 2018

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Verified Customer

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Unsatisfied customer in fallston Fallston, MD

Customer service is horrible and will not fix their mistake

6 years ago

Reply from Guardian Protection

Hello,

I'm sorry to hear you are unsatisfied. I want to make this situation right for you, please message or email with your address of services.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Depends Greenbelt, MD

Pushy shady sales people - selling on fear.

7 years ago

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Ryan Mesquite, TX

Terrible. Equipment didn’t work properly. Customer service was not helpful. Would not allow out of contract.

2 years ago

Reply from Guardian Protection

Ryan, I am sorry for the difficulty. I would like to get you assistance with this. Can you please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com. I look forward to hearing from you.
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

May. 18th, 2022

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Ann Wilmington, DE

I have been a Guardian customer for over 20 years. Today we upgraded our system to the current technology. Our installer Denise was very professional, spent time explaining the system and suggested where to install the equipment. The only “glitch” was that the doorbell video camera could not be installed. The doorbell we had was not a mechanical doorbell so we will need to get one and then call Guardian back. The customer service representative on the phone did not discuss this with me. Denise is an asset to the Guardian Team and I hope she comes back to install the doorbell camera.

4 years ago

Reply from Guardian Protection

Hi Ann,
Thank you for taking the time to review the fine service of Denise. Our techs undergo rigorous training so that they can provide our customers with the best possible experience. I have passed along your compliment to her supervisor and I have also escalated your recommendation to our customer care supervisor regarding the coaching opportunity. Point well taken and appreciated. I also want to thank you for being long-time Guardian customers. We are honored to serve you!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 30th, 2020

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Kim Walsh

Great customer service. Easy to use system.

4 years ago

Reply from Guardian Protection

Hi Kim,
Thank you for taking the time to share a great customer review! It's great to hear you are finding the system user friendly and know that Guardian Protection will work hard every day to bring you peace of mind.

Jul. 8th, 2020

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Anecia Patterson

Itâ€™s been great just wish it was more affordable

4 years ago

Reply from Guardian Protection

Hi Anecia,
Thank you for choosing Guardian Protection for your security needs! We will continue to strive to provide our award-winning security services at a competitive price.

Jul. 8th, 2020

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Anonymous Farmington, MI

Needed stand alone service without monthly monitoring. They would not even quote a stand alone service call.

6 years ago

Reply from Guardian Protection

Hello, I'm sorry for your disappointment. Best of luck in your search for a provider!

Jun. 13th, 2018

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Anonymous Dade City, FL

Your company didn't stand out. Too expensive for monthly payment.

6 years ago

Reply from Guardian Protection

Hello, thank you for the feedback on your sales experience. Guardian Protection does attempt to provide the lowest monthly monitoring fee with the high level quality of monitoring and installation services we provide. If we can ever assist in the future please let us know.

Jun. 13th, 2018

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Laura Paulsboro, NJ

Professional and trustworthy and good customer service

7 years ago

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christopher Oxford, MI

Very helpful explaining all the products

7 years ago

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You Amsterdam, NH

Outstanding service from knowledgeable pros

2 years ago Edited October 28, 2022

Reply from Guardian Protection

Thank you for your five star rating of Guardian Protection. Monitored smart home security systems are a good idea for all of us but choosing a company such as Guardian, that offers professional installation, is the way to be assured of ongoing reliability and a thorough introduction from an expert on how to use and get the most from it. Here's to many years of peace of mind, thanks to your Guardian system!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 3rd, 2022

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Vin1990 Blackwood, NJ

Great customer experience. Easy to trouble shoot

2 years ago

Reply from Guardian Protection

Hi Vin1990,
Thanks for taking the time to connect with us. Our team is here for you! All of our customer care specialists are Guardian's own, in-house U.S.-based employees and they love what they do. We're happy that this shows in the responsiveness and assistance we've provided to you. Glad to hear that you are finding your smart home system easy to manage. Thanks for choosing Guardian Protection . Life is better when it's safe.
Sincerely,
Mary Lynn M.

Aug. 18th, 2022

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Jacqueline Karaba

Too expensive, I feel I got the same protection from my Ring products.

4 years ago

Reply from Guardian Protection

Hi Jacqueline,
Thank you for providing helpful customer feedback! Guardian and Ring differ in that we offer professional security installation and monitoring with every package, it's never an add on!

Jul. 8th, 2020

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Jeff owens

I have asked to withdraw from the service and I can't because you charge 1000 to leave this is crap

5 years ago

Reply from Guardian Protection

Hi Jeff,

I'm sorry to hear you are unhappy with the service agreement. Guardian makes a large upfront investment when installing a security system and the agreement helps us recoup these costs over time. If we can help explain anything further please message here.

Dec. 26th, 2018

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Chris Cross Englewood, FL

No follow up after contact. Moved on. Your reputation and expectations far from being met.

6 years ago

Reply from Guardian Protection

Hi Chris, I'm sorry to hear our sales team did not meet your expectations; thank you for the feedback as it will help us improve!

Oct. 15th, 2018

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Rochelle Pullen

They could improve on their customer service and communication

4 years ago

Reply from Guardian Protection

Hi Rochelle,
Thank you for taking the time to share helpful customer feedback as we are always looking to improve. If there is anything specific we can help look into please email us at wecare@guardianprotection.com

Jul. 8th, 2020

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Fred Marcus El Paso, TX

We got disconnected by phone. They never returned the call

4 years ago

Reply from Guardian Protection

Hi Fred,

I'm sorry to hear of the disappointing experience, please message us here if we can help with anything.

Dec. 27th, 2019

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Madge Davis Cincinnati, OH

They removed money from my account with no services received.

6 years ago

Reply from Guardian Protection

Hello Madge,

I would be happy to look into this billing issue for you if you could please private message your address of services. Thank you for alerting us of your issue.

Jun. 13th, 2018

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Josh Montclair, CA

Inquired about a quote no one ever got to me so i went to a different company

6 years ago

Reply from Guardian Protection

Hi Josh, I'm sorry to hear about that. Thank you for the feedback and please let me know if we can ever assist in the future.

Mar. 5th, 2018

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M.munoz Saginaw, MI

Signed up but never received installed product.p

6 years ago

Reply from Guardian Protection

Hello, I'm sorry to hear the installation did not go as planned. I would like to look into this conceren for you if you could please message or email with your address of services.

Jan. 15th, 2018

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Crystal Pereida Yukon, OK

The worst customer service. It's about Guardian, not the customer.

7 years ago

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David

The early cancellation fee of over $1000 is absurd.

5 years ago

Reply from Guardian Protection

Hello David,

Thank you for taking the time to leave feedback for Guardian Protection as it will help us improve the consumer experience. If we can help you get further use out of your security systme please let us know.

Dec. 27th, 2018

Guardian Protection Reviews