Fluent Home: Read 1,130 User Reviews From Real Homeowners

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Verified Customer

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Vega Toledo, OH

Tried to call them about a false alarm and kept getting put on hold. And they want $100 just to move a sensor on our front door.

3 years ago

Reply from Fluent Home

Hello Vega, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Dwayne

They are very fast to call when an alarm goes off. Very helpful and excellent customer service

3 years ago

Reply from Fluent Home

Hello Dwayne, Thank you for the 5 star review!!! Thank you for taking the time to share what you value about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Sandra

They started out higher but we can't seem to get any service -our shop security hasn't worked in a year (put in new batteries) still doesn't work and it seems each piece takes a different type of battery. such a hassle

3 years ago

Reply from Fluent Home

Hello Sandra, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss this with you! Please call us at 855.238.4826. Look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Dave Fentie

Have never had an issue with the system works great notifed immediately if is set off.

3 years ago

Reply from Fluent Home

Hello Dave,Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Diane Côté

Their after-installation service is very very poor!!! We've had a couple of issues and no one is available to come to our house, so we carry on with a compromised system.

3 years ago

Reply from Fluent Home

Hello Diane, I am sorry you had a bad experience. how can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Kari Dayton, OH

It is cheaper than what we had before and we haven’t had any problems with any of it.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the service to be both reliable and inexpensive. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Jacqueline Toledo, OH

Easy to use, I never have problem. I’ve only had to call customer service one time and they were very nice.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that you have had a good experience with the service as well as when speaking with our support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Gilbert Pittsburgh, PA

They don’t give complete information when you sign up. The equipment is okay. It is security. They just need to be upfront.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear that you did not feel you had a complete understanding at the time of signing up for the service. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you!

Nov. 8th, 2021

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Verified Customer

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Elsa Amherst, OH

Anytime I’ve pressed the button, they have made it out so there are no problems.

3 years ago

Reply from Fluent Home

Hello Elsa, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Margo Dayton, OH

Their service stinks. When you call, you wait for one to three weeks to get service. Our alarm has been going off and they don’t answer consistently. They need to get closer to their customers.

3 years ago

Reply from Fluent Home

Hello Margo, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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Kathy Columbus, OH

My needs are taken care of. It is average security. There are no bells and whistles. Just what I need, simple.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that we have been able to provide the service that suits your preference. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Donald Washington, PA

Good equipment. It is easy to use. I would like more signs to put outside my house.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with the equipment. If you would like to discuss the option of additional yard signs, please feel to give us a call at 855-238-4826. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Charna Toledo, OH

A lot better than ADT. It is a lot easier to use and it tells me when my doors are open. They are all nice.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the service easy to use. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Anonymous Columbus, OH

It gives me peace of mind, but it could be better if I could reach it from anywhere not just at home.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that the service helps to give you piece of mind. We do offer the option for remote connection on select panels and packages. If you would like to speak with us about this, please feel free to give us a call at 855-238-4826 and we would be happy to discuss this with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Patricia Toledo, OH

If the alarm goes off, they are prompt and contact me promptly. They are less expensive than what I had before.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly strive to react quickly when our customers need us. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kimberly Richmond, IN

Every time I call they walk me through what I need and get me solutions quickly. I feel safe with them.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have had a great experience with our support team and that we have helped you to feel safe. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Walter Toledo, OH

I feel very secure with the alarm system on the house. It seems very accurate. But, there is no one in our area to come out and service it.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that you have found the service to be accurate and that this has helped you to feel secure. Thank you for the feedback in reference to the area technicians. Thank you!

Nov. 8th, 2021

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Verified Customer

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Charlotte Youngstown, OH

Customer service is attentive and answer with a pleasant smile. There are no real problems. When the smoke detector goes off, they do call.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a good experience with our support team as well as with the service when the alarm does sound. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Anonymous Pittsburgh, PA

They come and install it but there is no follow up to see if there are any issues.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We dont as standard reach out to customers unless requested. However, we are certainly available to speak with you and assist in any way that we can. If you would like to speak with us, please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Ron Thorpe

Lack of followup i.e- replacement batteries and where to find them (should be complimentary after 8 yrs@ +$50/ mo.))

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. As standard we do not provide batteries, as these are a consumable item. We are however more than happy to assist you in locating them to the best of our abilities. Most batteries used by security equipment can be purchased at big box retailers and if not can be found on amazon. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Edward Krause

They help resolve any problems over the phone and will send a tech person to the home if needed.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience when addressing a technical issue. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Ricardo Philomath, OR

The system works well. It's easy to set up and it's easy to turn off. I need to use it more often.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that you have found the service easy to use. If you would like, we would be happy to go over the system and it features with you in order to ensure you are getting the most out of it. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Glenn White Oregon City, OR

I canceled my service in December of 2020 but some back door item I am stuck for another year of payments which i find offensive for you as a business to force someone to maintain something that they don't want!!

3 years ago

Reply from Fluent Home

Hello Glenn, I am sorry you had a bad experience. We would love to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 28th, 2021

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Verified Customer

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Sara

Basic but good. Always friendly when I call for help. My security is basic so not sure how much it deters individuals

3 years ago

Reply from Fluent Home

Hello Sara, Thank you for the amazing review!! We love hearing what our customers like about our services. If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Angie

Poor site service. I’ve asked several times for someone to assist me to change batteries in my sensors. Tired of asking. I would never have continued my contract for 2 more years.

3 years ago

Reply from Fluent Home

Hello Angie, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Nancy Kadatz

The response to alarms are extremely quick and they alert the RCMP if I don’t respond

3 years ago

Reply from Fluent Home

Hello Nancy, Thank you for the 5 star review!!!! We love hearing what our customers love about our services!!! Please call us at 855.238.4826 if you ever need assistance!

Oct. 14th, 2021

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Verified Customer

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Daryl Jones

All but impossible to communitcate with. We had a problem and getting it resloved took months. Promises of compensation were not kept and we were without service for months

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We can completely understand the frustration of delays in reaching a company when there are issues. I would like to mention that there is also the option to contact us by email at support@fluenthome.com. In reference to a promised compensation, we would be more than happy to honor a promise of this nature if at all possible. To discuss this further, please feel free to contact us by phone or email and we will be happy to address this. Thank you!

Oct. 12th, 2021

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Verified Customer

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Rodney Kuehn

I wanted to make changes and the contract is very inflexible unless you are willing to sign up for another 5 years. I think the plan is too expensive for what else is out there and company is unwilling to modify.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. We can completely understand the frustration of a contracts limited flexibility. However, the agreement between the company and the customer is important to remain as intended by both parties. We are happy to work with our customers as much as possible on pricing however these changes do require a new agreement in an effort to protect both the customer and the company in having clearly outlined obligations for both parties. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com

Oct. 7th, 2021

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Verified Customer

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AMJ

System indicated low batteries - no info on type of battery or how to access battery in flood detector

3 years ago

Reply from Fluent Home

Hello AMJ, Thank you for the amazing review. Please call us at 855.238.4826. We would love to walk you through what batteries you need and how to change them. Thank you again for the amazing review!!!

Oct. 7th, 2021

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Verified Customer

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Brenda Preece

Notifications of camera triggered video is far too sensitive. Have sometimes rec'd more than 100 when wind blowing.

3 years ago

Reply from Fluent Home

Hello Brenda, Thank you for the amazing review!!! We can walk you through how to change that setting on your camera! Please call us at 855.238.4826. Thank you for being part of the Fluent family!!

Sep. 30th, 2021

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Verified Customer

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Sandi McClaughry Salem, OR

System is good but have problems with getting information on how to change out the batteries on the sensors located within the house.

3 years ago

Reply from Fluent Home

Hello Sandi, Thank you for taking the time to write this awesome review!! We would love to assist you with any information you may need. Please call us at 855.238.4826. Look forward to hearing from you! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Verified Customer

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Darren Hasein

There has been some issues for example my motion sensor went off when we were not home and they called me told me and said I needed to go check it out

3 years ago

Reply from Fluent Home

Hello Darren, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Anonymous Salem, OR

Was not pleased with equipment as it continually was compromised. Finally gave up on successful repairs and disabled it. I want the fee discontinued as a monthly payment for equipment I can not, will not use.

3 years ago

Reply from Fluent Home

Hello, I am sorry you had a bad experience. What can we do to correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Mike

Very few false alarms tech support is not the best and they want to charge you for fixing their equipment

3 years ago

Reply from Fluent Home

Hello Mike, Thank you for the amazing review!! I am sorry however to know that you were not happy with our tech support. Would love to turn this into a even more positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 29th, 2021

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Verified Customer

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Claire Walliman Hillsboro, OR

Every time i have had a problem or question, someone has solved the problem/answered question

3 years ago

Reply from Fluent Home

Hello Claire, Thank you for the 5 star review! We appreciate you taking the time to write this review, allowing others to see what you love about us! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Catherine Johnson Edmonton, AB

Is this a joke? You have the unmitigated gall to ask me to reach out to yet again to have this resolved. I have sent 2 letters of request to cancel my 2nd subscription that was never approved by me. It was painful experience the both times and I was met with absolutely horrific and appalling customer service. I will continue to shed light on this fraudulent company. If it save just one person from being fleeced I will be able to rest easier.

9 months ago Edited March 19, 2024

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Catherine. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Feb. 26th, 2024

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Daphne Fitzgerald

Phone to cancel service and spoke with Jae and he has me fixed with a new panel coming and contracted for 5 more years. Thank you Jae!

11 months ago

Reply from Fluent Home

Thank you, Daphne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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D.J. Trezise Washington, DC

Deceptive, sneaky, dishonest I signed a contract 5 years ago. A year ago, I called to try to cancel and was told I needed to wait out my contact which is scheduled to end 01/16/2024. Today (12/21/2023) I called to make sure no additional withdrawals would be made since my contract was ending. Guess what?! THEY AUTO RENEWED MY CONTACT FOR THREE MORE YEARS because I did not contact them 30 days prior to my contracting ending. Here's the thing. If you call for ANY reason other than to upgrade your system or subject yourself to aggressive selling tactics, your calling is "oops sorry" disconnected. I had to try for three days to contact someone and finally got a hold of someone who could give me the direct line to Resolutions. The same thing happened a year ago. So no, I do not want to continue, upgrade or refer anyone else to this abominable service.

11 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Dawn. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Dec. 29th, 2023

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Kathy Miller CA

I signed up for Fluent 5 years ago all was good in the beginning then cameras stopped working all technical support did was send me a utube link. No help. NOW I HAVE FULFILLED MY 60 MONTH CONTRACT. WHEN I CALLED TO VERIFY WHEN MY CONTRACT WAS OVER I WAS INFORMED THAT I WOULD THEN GO TO A MONTH TO MONTH SERVICE. I DECIDED TO GO A DIFFERENT ROUTE AND HAVE BEEN TRYING TO CANCELY SERVICE FOR MONTHS NOW. I HAVE CALLED BEEN PUT ON HOLD FOR OVER AN HOUR AND BEEN HUNG UP ON MULTIPLE TIMES FINALLY WAS TOLD THAT I NEEDED TO SEND A CERTIFIED LETTER WITH INTENT TO CANCEL IMMEDIATELY, ACCOUNT NUMBER AND SIGNATURE .... WHICH I DID. IT TOOK THEM A MONTH TO ACCEPT THE LETTER AND STILL NO CANCELLATION. NOW IM TOLD THAT I AM LOCKED IN ANOTHER CONTRACT.... WHICH I DID NOT AGREE TO.... AND THEY WANT A BUY OUT.... RESOLUTION DEPARTMENT IS JUST JERKING ME AROUND. I HAVE NOW CONTACTED THE STATE ATTORNEY AND PRIVATE ATTORNEY. HORRIBLE EXPERIENCE.

1 year ago

Reply from Fluent Home

Hello Kathy,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Dec. 29th, 2023

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Jody Mason Overland Park, KS

Faulty equipment, bad customer service. Have not been satisfied for years, but we signed a 5 year contract, so we've suffered through. Called to finally cancel as I could not remember the exact end of our contract. Found out it was in July and since we didn't cancel prior to that they automatically extended our contract for another 3 years and are telling us there is no way to cancel at this time other than to pay out the new 3 year contract. They also did not notify us, lower our rate, or provide updated equipment. When we signed we were told the price was so high due to the equipment being paid for over the course of the 5 year contract.

1 year ago

Reply from Fluent Home

Hello Jody,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Dec. 11th, 2023

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Donna Riggs Apache Junction, AZ

This company came to my 93 year father’s home and told him that their company was taking over the existing home security company that he currently has had for many years. The gentleman (I use that term loosely) was very nice and chatted with my father and helped him sign a 5 year contract, again my father is “93 yrs” old….I have contacted Fluent and explained my disgust with how they misrepresented themselves. He is still under contract with his existing company till 2025.. They have already changed his key pad etc. NO ONE from Fluent will discuss the fraudulent actions by their company. After hours on hold, we were told that he signed a contract (of which we have no copy of what he signed….I am attempting to get a copy now) and it is binding, if he doesn’t pay, they will send him to collection, Gratefully, his current security system is attempting to help us …I was told Fluent has a reputation for this type of deceitful sales…VERY FRUSTRATED WITH THIS COMPANY…..EVERYONE BE CAREFUL OF THEIR TACTICS..

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Donna. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Katie Harrison Regina, SK

I have my home security through Fluent, originally with AlarmTek, I phoned to cancel it in April 2023. I didn't want to pay for the three months still left on my 60 month contract so I decided to wait. Was not told of any 60 day clause in which I had to inform your company of the cancellation. I said I would call back. Did so several months later, once my contract had ended, discussed a lower payment, but still decided to wait until I talked to my husband to be sure. Still no mention. Phoned again that same month (July 31, 2023) to be told that my contract actually autorenews for two years if I don't inform you within 60 days. The resolution member was being condescending, I asked him to stop, he then said I was being condescending. He hung up the phone me twice, and said things like "Oh, Did I hurt your feelings" and "Have you talked to your lawyer friends yet?" Unacceptable and Unprofessional. I have already launched a complaint with BBB, will be writing consumer affairs and have contacted consumer advocate media regarding this. I have posted this on the other executive social media accounts. Something must be done about this immediately.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Katie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Stacey Denheyer

This company is not well run. Each department is not very knowledgeable and they don’t communicate with each. I have also had 4 people say they would call me back and then never did. Then when I was able to get a hold of them again they would lie and say they did when I had no missed calls, and no messages and when I mentioned this they had no response. I even had them check my phone number every time. And when they can’t find an answer for you they will try to push you on to another department that also has no answers. Fluent should not be running a security company.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Stacey. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Leslie Smith Salt Lake City, UT

I wish I could give zero starts for this company. DO NOT recommend. The equipment is faulty and customer service is non-existent. I waited on hold for over 15 minutes and when I finally got a representative, he was unhelpful and rude. I am clearly frustrated so I was hoping to speak with someone who was understanding and competent to deal with the situation. When I asked to speak with a manager, he said I would get a call and hung up on me. For reference, we had a tech out here within the last 7 months who supposedly fixed our system. We have had multiple false alarms and our panel is completely dead with no function. The panel was replaced in January. I’ve called to try and troubleshoot the problems and unfortunately, I’ve continued to have issues. I never signed a contract but I was told that our phone call conversation “legally puts me under contract” so now I have to continue paying for a service that I’m not receiving. RUN AWAY from this company!

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Leslie. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Betty Blythe Banning, CA

I am a short time customer. I called today for a buyout because I was having some issues. The agent gave me an amount but got upset then I asked for details regarding the amount. He then became rude and condescending when I asked if there was I could have written documentation. After further conversation and when I asked for a supervisor, he hung up on me. On my second call the amount owed was higher than the last. I again asked if there was a way for me to see the details, via email on online. He said no only when you cancel the account do they send you any documentation. While I made it a point to stay calm and professional, he too got upset and said I keep asking the same question when that was not the case at all. He threatened to send the cancel request and that I would 10 days to pay or it will go to collection. I am not happy with the customer service so far. I hope this not what I have to look forward to on any future issues I may have.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Betty. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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J Quist St. Albert, AB

This goes beyond bad service and into abuse. My mother is elderly, an Alzheimer's patient, and moved into a seniors' home. when we tried to cancel her account, we spent 55 minutes on hold before the call was answered by an agent who opened angry and condescending. He said it didn't matter what my mother's health was like, he would only talk to her and refused to let me coach her memory in the background even though he KNEW she had Alzheimers. After finally telling us how to cancel (you send an image of a signed letter stating your name, address, specifically stating you are giving them 30 days notice of cancelation and emailing it to suppor t at fluenthome dot com) the agent said the email address only one time before hanging up while I was actually speaking the words, "Excuse me, can we confirm that address." I was shocked and disappointed that anyone would ever treat my mother that way, especially now that she is sick and meek and scared. Before my father died, he hired this company to protect her and this is how they treat her. It's a betrayal and other families need to be warned.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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d k Phoenix, AZ

Recently there has been a change for the worse with Fluent. Tech support is in effective and has very little knowledge on the system supported or basic mechanics and example would be the request when changing the batteries you get a "tamper" alert, then the support persons asks yiu to out new batteries in. When asked isn't the tamper alert indication that the batteries in the sensor are adequate. No response. Transfered to another tech, determined the sensor is bad. $75 to replace. Additional I would caution signing an e-contract. As terms might be different than discussed and be aware of the auto renewal.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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hgielhsa

Do not trust this company it’s only based on sales and sales people setting false narrative. You can’t get through to anyone there, any department you ask for it will ring and ring until it says no one is available if you do get through it will be someone who says they will get someone who can help to call back which will end up being someone who can’t help and the process repeats. They tried to tell me there was no such thing as a contract department. It took me 7 months to finally get to the department just to be hung up on when i stressed a safety concern. I have not had a single customer service person be helpful and I get no where when trying to explain a situation I was just told it’s my word against theirs. The system service itself, they did not survey my area as the system was flawed. If it went off police were not notified immediately, they would call to see if things were fine and then proceed to notify police and as someone who feared domestic violence the system was of no help as the police were 20 minutes away and the alarm company took its time to call and confirm it was an actual emergency and needing codes etc. definitely not worth the headache to use this company.

1 year ago

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Steven “Eminiar 7” W Louisville, KY

I would not recommend this company to my worst enemy. They are completely dishonest. They deceive you into a predatory contract that only serves to shield them from taking care of their customers. No support whatsoever when their shoddy equipment fails. You do all the troubleshooting for them, only to have them say, "The equipment is faulty. Thanks for spending your time diagnosing our malfunctioning device. Now pay us $20 to ship you more faulty equipment after you spent your time to diagnose. (And the customer gets to install it too!!! Yay!!!) NO we WON'T waive the $20 because the contract says we don't have to." How is that customer service? Who would enter into a contract with them if you knew how you would be treated when help was needed? Oh, and don't forget, if you don't notify them that you want to cancel, the contract automatically renews and the nightmare starts all over again! And good luck on getting a straight answer regarding when and how to cancel. Is it 30 days before the end of the contract? Is it 60 days? Do you call? Do you send a letter? An email?? I've been told different things by different representatives. Another tactic to confuse and rob the customer! AVOID AVOID AVOID AVOID AVOID!!!

1 year ago

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DUANE C BOYD Las Vegas, NV

I am so disappointed with this company. I have never had a positive experience with them. I have over 40 repair tickets from Day one i signed up with them. I talk to someone in retention last week by the name of John W, he acted like he cared about what I been through as a customer. He asked what I wanted, and told him, just to part ways. Let me back up, we moved, and I needed to my system to be relocated. The tech came out to remove the system from our previous house and to start the installation process. Midway through installation he walked away from install and left us with a incomplete installation. Weeks later a new guy came out and let us know that our equipment was damaged from the relocation. Fluent told us the only way they would help us, if we would sign another contract and I got into a shouting match with a rep over the phone. Fast Forward to today 4-17-23, we still have a bill for a install and our contract has not been canceled. I have been on hold and when they realized it was me, they hung up on me and I'm still on hold. !!! Please be careful !!!choosing this company.

1 year ago

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